When i brought the car i was told i get my rebate when i pick up my tags but the store got that. They are very nice when you buy after that its down hill they dont even say hi everyone just look at you

Ive been a client of the Mitsubishi store in Louisville since they opened and everything has been smooth sailing since. The service department is wonderful. Honest, efficient, clear communication. I told them yesterday I hear horror stories from people about other dealerships being so shady, expensive or hard to get ahold of. Not the case at Mitsubishi. They take good care of their customers. Highly recommend

Horrible experience. James however was great. We ended up buying the suv because my wife fell in love with it. The dealership could have done alot better. The red head guy was nasty and some what disrespectful. We put 10,815grand down. We could have bought anything from that place. Two hours later the key fob didnt work. Replaced the battery. Fixed it myself. All they said was Im sorry. That place is a joke.

Sam in louisville was amazing and I am returning with my daughters jeep only because of his honesty and so thorough in explaining everything. Thank you Sam

Just had an amazing experience with this locations service department. Sam is fantastic! I got all new tires and an alignment. They are extremely helpful and knowledgeable! I wouldn’t trust my car to any other people!!

My daughter had to have our Outlander serviced here. She was new to the area and was treated very well when she had to have her car towed to the dealership. It took a while to diagnose the issue but Sam in the service department worked with us to convince our extended warranty company to cover the repairs. It ended up being a very expensive repair so we are very thankful for Sam’s attention to detail and keeping us up to date on what was going on. Will definitely have her car serviced here in the future since she received such good service

Sam in the Service Department was extremely kind. I especially pay close attention to customer service qualities and I listened to him speak to others on the phone and he sure to speak with and to them with a calm, respectful and attentive voice. He was very nice to me as well. Thank you Sam.

Not a good experience. Spent two days talking with a salesperson about a particular vehicle. I get there, and they set me up with a different person and a completely different vehicle (we discussed and SUV, they had a corolla they were going to try and sell me). Told me a lower interest rate was impossible. Left and went to another dealer. Got EXACTLY what I asked for, a lower rate AND lower payment than I was expecting with a NEWER vehicle than I was looking at with this dealer.

Love My Car!!!! And Every one that sees it Loves the looks And the Color... I just go Driving to to Ride in it...

Great experience. Our sales consultant came in on his day off to accommodate our schedule and was wonderful.

Customer service and prices are great. Quick service and great vehicle selection. Immanual helped me purchase my car and I LOVE IT! I cant thank Louisville Mitsubishi enough.

Great experience from the beginning to the end. Jody went above and beyond to make sure that I drove home in the vehicle that I wanted. Definitely excited to be a part of the Mitsubishi family!

Joe James and Jeremy were amazing!! Def loved this dealership

They worked tirelessly for 3 days and got me the best deal. I definitely will be back. I love my new car.

Excellent and professional service staff!

The guys up here are fantastic! I actually had a good time and the whole experience was awesome. I Will definitely buy from you guys again.

Couldnt have been any better or easier. Got me a good deal on a new car and couldnt of got a nicer or more personable salesman # give James A. a raise .

James Askins was the best salesman ever! The whole team is incredible and they made the deal work so that I could get my daughter her very first car! Professional, friendly and fast service!

If I could gave it a 0 starts I would the sales man Jeremy Smith was the most unprofessional not listening, very disrespectful that I have ever meet. I would not recommend anybody that wants to be threaded right to come to this horrible person.

Sam in service is literally the best! Friendly, funny, professional and very accomodating!!! Highly recommend and I will be back!

The night I purchased vehicle was great sale team was nice. But they took hours was in dealership for 5-6 hours. Once we bought car had lots a trouble with the staff. Kept calling to have us come in a redo paperwork that they forgot to have us do or they lost then they kept giving me the run around on the payoff for my trade in so I was getting calls and a late payment on my trade in vehicle that they now had. And now here it is almost 4 monthes later and they are just now sending paperwork out to get me a plate. Pretty sure they have 60 days to have this done which theyve already passed by. My temp tag is expired by month and half and keep getting told Ill call you back and they never do and when my wife calls Jeremy Smith in finances makes comment in background that he doesnt wanna speak with us anymore great attitude to have. DO NOT RECOMMEND THIS DEALER.

Caleb and James was Very respectful mannerful so very helpful very polite it was great salesman I was glad we do business with them take any day

Angel Sanchez, Ed Clark and Spencer Murphy were all considerate of my time. This is one time I felt respected and taken seriously as a female customer. I will be referring others in the future.

Great people here and would come back again and would bring friends

They will take care of you. Good salesmanship and down to earth.

Very polite and accommodating

Wonderful experience at Louisville Mitsubishi Store! Sales people are very helpful, no pressure. They WILL find you the best possible deal. Also, very COVID-conscious, showroom and offices cleaned regularly, all employees wear masks at all times.

I have to admit with bad credit, virtually no credit history I dreaded going here today. But they all went to bat for me and I walked away with my 1st ever brand new car!

They were all super nice and help full

First I rarely if ever write reviews but I felt so strongly about my positive experience I wanted to share.This is my second time using The Mitsubshi Store Louisville and I would highly recommend them! They were prompt, courteous, very knowledgeable and explained everything extremely well. The work on my car was done quickly and they answered all of my questions. I felt very comfortable taking my 150,000+ mile car on a road trip after having it serviced there.I will absolutely use them again for any issues I have with my 2007 car!

I am currently on my 3rd Mitsubishi car, all 3 I bought brand new. I have been to 3 different service departments and I have never had a bad experience. I am usually in and out in less than an hour. Always great work and great people.

There are no snacks or drinks for the waiting area. Just nothing to do period while you wait. And the fact they don’t offer shuttle or a loaner I’m shocked by

Sales team was excellent. I was dreading the whole car purchasing experience but was pleasant surprised of how fast, simple and easy the entire process was for us. Would definitely recommend this organization if you want experienced and helpful assistance with purchasing a vehicle.

I just purchased an Outlander from here today. I was supposed to meet with someone but Nathaniel took great care of me. They took my 2012 trade-in and gave me a great deal. I enjoyed talking about the different places to eat while waiting for the paperwork to finalize.

I had a great experience with Nate and Mike at Mitsubishi. They were so kind and easy to talk to. I called before I came to see if they had an orange mirage and they went through the trouble of getting one from a sister store for me to see. Ive never had that experience before. Thank you!

I went in to see if I could possibly get an oil change then since I was going on a trip soon. He took me right away and I was grateful. Thanks

I have to bring my vehicle back a 3rd time now.

Quick and efficient service.

Best car buying experience. I’ve never felt so much at ease and be able to talk frankly. I had Nathaniel Moore and he was excellent help. Would highly recommend this place to anyone else.

Had a great experience with Nathaniel Moore! He was extremely knowledgeable, helpful and patient with me throughout this process. Would 100% recommend him to any first time buyer. He made purchasing my first brand new car quick and easy. He was a real G

I was helped by a young man named Nate. I have been very pleased with my Mirage purchase. Highly recommended!!!

Took my 2009 Lancer in for the recall. I scheduled an appointment but when I arrived there was no record of my appointment. The technician said nothing needed to be replaced for the recall. How do I know that part wont fall apart in a year? Theres already a history of the crossmember corroding, so whos to say it wont happen with a little more time. They also said the engine coolant and transmission fluid needed to be flushed and refilled, and front disc brakes were less than 3mm. I approved the fluid changes but when I went to replace the brakes at home, they were both more than 3mm. A week later I was adding oil when I noticed the engine coolant was not full- they barely refilled it to the minimum level.

Excellent service, Austin was very informative and courteous, and the service was done in record time! highly recommend Mitsubishi store Louisville.

Thanks Mitsubishi sales department for the best deal ever thanks Nathaniel for introducing the offer and Mike for the deal 👍 😀

Great!

I had a great experience today, Nate and William we’re fabulous and so friendly. Very respectful and helpful and I will be returning due to their great customer service

Was not really in the market for a new car just yet but saw an add on Facebook for something that peeked my interest. It was Saturday so I decided to go take a look. The car I was interested in was in the process of being sold when I got there.😢 just wasnt ment to be.But Nathaniel Moore found another that I liked much better! This Outlander rides like a dream! Nathaniel took his time and explained all the gadgets and answered all my questions in detail. He and William Esparza made sure I was comfortable the entire time I was there. Everyone involved with my purchase went out of their way to make me feel not only like a valued customer but also a friend.If you are considering an auto purchase in the future I highly recommend you stop by the Mitsubishi Store Louisville and ask for either of these fine gentlemen to help you with you car shopping needs!

You guys are a blessing

Professional and knowledgeable, worked with me so that I could get the car that I wanted. These are the people that you would want to talk to for your next car.

Took my daughter and niece here to possibly purchase a vehicle. Walked around for a bit, two sales men were there, didn’t even attempt to help us, in fact it appears they went out of the way to ignore us. We were the only customers there . Poor customer service. Disappointed

First visit to this dealership. Treated with respect, and very courteous

If you want a lousy service where the staff does not care about the customer, it is the perfect place I will never buy a car of this brand again