What a beautiful service department shop they have. It is clean, bright, cool and extremely well ventilated. My service advisor was friendly, very courteous and professional and took care of my issue right away. The waiting room was well lit, large and has plenty of comfortable seating. The restrooms were amazing - beautiful, clean and large enough to accommodate a lot of people at once. What a great experience! Well done Honda World!

We recently bought a vehicle at Honda World and it was an easy and fast progress. We ended up having issues with our 2021 CR-V and immediately scheduled service with them. Once we discussed the issues with customer service with Honda World we were notified that we would have to pay out of pocket to fix the issues of our NEW vehicle.Meanwhile we continued to go to our scheduled service, having to leave the vehicle there for a day or so to be told they DID NOT have the parts to fix our car after communicating with them about the issues months ahead of time since they were booked. Ridiculous, I’d suggest a different auto dealership 👍

I drove 3+ hours because they had the van I wanted. Jordan, Brook and John all were exceptionally aware of my time constraints and the need to get back on the road as soon as possible.They went out of their way to get me going very quickly. I appreciate how easy they were to work with and their respect for my time.Ill be making several trips to Louisville (which is why I needed a new car) and will definitely try their service department.Thank You!

The service advisors at Honda World have always been great. On my recent visit for routine checkup and oil change, Seth was friendly and knowledgeable in his recommendations. He also kept me updated on the progress and took the time to educate me on why brake flushes were important and also about a recommendation that the maintenance tech had made. Thanks, Seth! Also, their waiting room is comfortable, spacious, and clean.

Being the first time going to Louisville Honda World Service Center I was not sure how the process worked but Ms. Ann Mack welcomed my wife and I as soon as we arrived and she walked us through the process step by step from beginning to end. She is truly an outstanding customer service representative of Honda World Service Center. I cannot imagine anyone could do a better job. She is very knowledgeable of the types of services required for our Honda Fit and at what intervals. She ensured we left with our car fully up to date on all services and was safe to drive on the road for the long term. Thanks to her excellent service and care we are looking forward to our next trip to Louisville Honda World Service Center. Keep up the great work!

Had service done on my van. In the service area, Seth was great! Very helpful and friendly!

Just an outstanding experience. Replaced AC condenser and cooling coil under dash. Less expensive at Honda World than with my regularsmall shop mechanic. Everyone was courteous and friendly. They have earned my trust and future Honda repair work. Special thanks to Debra service attendant and to technician who did a great job. (Didn’t get to meet the tech, but job well done 👍🏼

We had water leak that created a wet carpet on the front passenger side. Honda World fixed the leak and they went the extra step to pull up the carpet up and dry the carpet with fans in their shop before returning the car. Good job guys.

I was given a MUCH lower price for service than at a competing dealership. The advisor was very informative and my vehicle was ready about an hour ahead of time. Well definitely go there for service again.

Once again, a great experience at Honda World. Tim, the Parts Manager, was able and willing to help me swap some parts and order other hard-to-find things for me. Friendly. Courteous. Efficient. As were the service guys who did the installation. Great experiences every time Ive visited. Keep up the good work, guys!

Terrible experience with the Used Car lot @ Honda World Louisville “THE BIG LOT”. Do not recommend!! Not honest on several occasions. Waited almost 3 wks for this vehicle to be in “elite” condition. For $34,000 paints don’t match on sliding door and chips, scuffs, and dents still at least 5 places. Honesty is not their policy. I could go on and on.... be careful!!! I’m not usually one to post reviews but want to warn others.

Rodney was great to work with, very up front and helped us get into the vehicle we really wanted. Then Richard in the business office was so friendly and easy to work with. Made it easy to do business with. The only reason I gave 4 stars and not a 5 is we didnt get floor mats with our vehicle and was told they just threw them away. So we had to fill up with gas, buy floor mats and get some scratches fixed that I feel like should have been offered. Other than that it was a pleasant experience and everyone was very nice. Would highly recommend checking them out.

My Husband and I just bought a New Honda Passport. Working with the people at Honda World especially Semsa, our sales person was a GREAT experience. They really paid attention of what type of vehicle you are looking for. Very friendly and respectful. Would recommend Honda World to everyone!!

Sierra was great to work with and deal with! We had a minor issue…the vehicle wasn’t ready when we went back to pick it up. In all aspects of life it is not if there are issues, it is how the issues are dealt with once they happen. The vehicle was delivered to our door in Lexington. Great customer service!

Completely exceeded expectations. Debra Judd was FANTASTIC. Very well spoken, gave me the perfect levelof detail on my problem and the fix, and knocked it out quickly. Great service. I would go there again in a heartbeat.

I recently bought a car from Carvana which had a broken engine cover. I took it to Honda World for a quick fix expecting to pay in a certain range. The mechanic came back to me and informed me that it just needed a couple screws and it would be no charge. I appreciate honest and compassionate service and I will be a steady customer at Honda World.

José Barrios! Thank you for a great first customer experience. The installation are very well kept and clean. Will definitely continue to seek business at this location. Thank you!

I had my oil changed at Honda World on 2 July 2021. They have a very professional staff. I was able to schedule an oil change ahead of time, which makes it nice so I don’t have to wait too long. Kathy (service tech) was very polite. She made recommendations on other services for my vehicle. I like that they have a record of cars maintenance and can give me recommendations… (based off the age and mileage of my vehicle) for the next recommended maintenance. This dealership is where I purchased my Honda Civic from, and I prefer to let Honda mechanics work on my vehicle.

I LOVE Honda and every single time I have any maintenance done I have been very happy with my service. Dinah has always helped me and she has went above and beyond. I highly recommend Honda World

Josh provided an excellent experience. He double checked my vehicle, showed me a video of the issue at hand, ran it by his supervisor, compared my concern with another Honda that came in (engine running hot). Explained everything thoroughly, was very kind. Service was excellent and I will definitely be a return customer and start getting my oil changes and future service here. Car was polished and clean when handed back.

Very good work will take my car there again as needed

I want the world to know that Big Josh Parker at Honda World on Hurstbourne Lane should be the CEO of the company someday. I’ve never been treated so kindly so professionally and so warmly by another human being in the service industry. My 2009 gold Honda odyssey is phenomenal and Josh treat it as if it was his own child. Everyone at Honda went out of their way to show me kindness and compassion during a difficult time. I am not a car person and I plan on driving this Honda over 1,000,000 miles.

Outstanding service. My first time going to Louisville Honda World. Everyone was very helpful and friendly. Anna, my service writer was on top of what I needed. She even checked my maintenance service records from Las Vegas to insure required service was up to date. I highly recommend Louisville Honda World for service.

Honda World is my favorite place to shop for cars. Ask for Scott Wood, hes amazing. Service department is efficient and helpful. Mike was very friendly and kept me updated on my cars progress.

This was my 2nd Honda I leased from Scott Wood. Great experience every time! Very efficient and great service! If you are looking for a new car Scott is the guy. Thanks!

I have purchased a lot of cars in the past 50 years, Im over 68 years old, but this was by far hands down the best experience I have ever had anywhere. Our Salesman Dayton, went above and beyond to get the deal I wanted. The finance man, John, was not only good to work with he truly looks out for the customer. I already had my own financing and left there with a better deal than what I went in with. I would not hesitate in going back to buy another car, or recommending this place to someone else looking for a car. I dont believe 5 stars is enough. Thanks.

We were able to take the Honda in earlier than the appointment time. That was not a problem. Seth was very polite & explained everything we needed to know. Kept us up to date as to what was going on & when it was done & ready to pickup. Was able to pickup when we could get there. Seth let us know what all had been done with the car. Even had it washed. Everything went as planned.

Chandler Connelly was super professional. Hetook his time to explain every question I had in asafely time manner and made the whole processeasier and more valuable. After I left I knew exactly what else the car needed and how much timeI had to get it done. Thank you so much.

Took our 2017 Accord to HondaWorld for their Express Service. The doors opened exactly at 7:00 am (all 5 doors). I was met by Jose Barrios within 5 minutes of pulling in (there was one car ahead of me). He checked out my car, I shared why I was there, he consulted the computer, projected a cost (which is exactly what it turned out in the final analysis), and I went into the comfy Customer Lounge for about 90 minutes while my car was worked on. After I paid, I was directed to my car and found it in a very clean state and ready to go. Excellent experience all the way around and I highly recommend the service folks there as being professional, courteous and skilled.

Bought 2 Honda’s here and always go back for service. Great place to take my CRV for service. Kathy Hawkins is a service rep I had last time and she is great to work with. I’m very impressed with how professional Kathy is. She answered all my questions and the estimate she gave me for how long it would take to service my car was right on. I always wait for my car in the nice lounge they have right off the service area. I have a great, hassle-free experience year after year. I appreciate Kathy and the great organization that they have at Honda World.

We was shopping for a vehicle. We called ahead to make sure that we did not waste our time and gas traveling to Honda World if they didn’t have what we were looking for. I had Hope to double check with a manager as to what was on the lot and available. She told me they had 6 CR-Vs on the lot, one of which was the color we were shopping for. So we traveled over a hour to get that and the older salesman that was told to help us informs us that the girls upstairs don’t know what they are talking about, that there is not a red available and that the base model is available for test drive but it would be the 2nd week of October before they had anything available. We felt like it was just a sorry for your luck, oh well we wasted your time and gas. This was the first time we had been to Honda World and I will not be returning. There are other dealerships that will love to have my business. I recommend anyone answering the phones should be trained to, “know what they are talking about!”

My second oil change/tire rotation (3-yr pkg that came with vehicle purchase). I had a 7:40 appt. with Express service; I was there over 2.5 hours. The advisor did give me a free balancing on my next visit, due to the wait, which I am grateful for, but there is no reason to keep someone waiting so long for simple services. No reason given for the long wait either.

Honda is always a wonderful pleasant experience for me. Every employee I came in contact with was super great! They always do a great job on my vehicle! No matter which service I get! Thanks to all you at Honda!

Honda Worlds service department was thorough and efficient. I went in for an oil change and tire rotation. Upon arrival the staff were friendly. Information for vehicle maintenance was given to me in a terms that I understood. There were things needed to be done other than the oil change I was given the option to have those done that day. I chose not to have one of the suggested services. There was no pressure to have it done and I was told that it would be noted for the next time. Thank you for the great service.

Easiest car buying experience ever, in and out in 30 minutes. Scott Wood great, finance department great, and car set perfect

What I appreciated more than then anything was the fact that Honda World didn’t push me to purchase and when I decided to purchase, it was quick and straightforward. No one played games or went back and forth on the value of my trade in. One thing to keep in mind that the price online is lower than if you were to purchase in person. Not sure why, other than dealing with a person. Either way I enjoyed the experience and would recommend Honda World and their staff.

They’ve been helpful every trip!

My wife and I had a great experience at Honda World. Our salesman, Roman Smith was very helpful and professional throughout our visit there.

I was taken right in and service was fast snd staff had excellent customer service skills. Never disappointed with Honda World service.

Appointment was at 9:40, wife got an email at 11:09 that the vehicle was ready, rep did not come and get me in the waiting room, only knew the vehicle was ready after wife called me—11:30, I was there almost 2 hours. Frustrating that the dealer does not seem to care about your wait times, especially with the cost of a new vehicle and the cost of the service. Waiting room was nice and clean, shop was clean. Vehicle was run through the quick wash which was nice. Edited: cost of service inline with full synthetic oil change at other dealers.

I always have a great expat Honda World! Debra made my visit even better. She was efficient and very courteous! She had my car done in a timely manner. Very professional and friendly! I will recommend Honda World !

Bought a new 2020 Honda Accord last year. Fairly good experience. Having problems with the collision mitigation system braking on interstate for no reason... 4 times total. Service Advisor did not return 3 texts I sent about the issue. Last week on vacation, got a nail in sidewall tire. Called for 3 hours to see if the tire was covered under warranty. No service advisor would answer or return my call. Finally someone nice called back and said the tire was one month out of warranty. Oh well. Service department seems well organized, and very busy.. Had to wait a bit long for a oil change. Most employees seem eager to help. Will try to call for a oil change appointment tomorrow.

Very professional, timely service. Above and beyond customer service. Separate waiting room for mask wearing which also was appreciated.

My experience was Great very Professional & very informative of the job done. I was glad to see that other things were checked on the car & not just the four tires replaced. Thank you!

2016 Pilot with 80k miles has now had to have transmission flushed twice due to surging under moderate acceleration that gets worse over time. At 50k miles, the flush was performed for free since this was considered out of the ordinary. 30k miles later the surging returned and I’m charged $450 for the flush and told it needs to be done every 25k miles. Told this happens on V6 Hondas. Seems like Honda is applying a bandaid to a chronic design problem and charging customers for their latent defect. I thought I would be a Honda customer for life. Pretty sure Toyota doesn’t require $450 transmission flushes every 25k miles.

Good service friendly employee very fast to get my new battery in my car very happy explain the call but about the old battery and a new battery overall give you five

The visit was wonderful, very clean top notch service and went above and beyond by putting my new tag on at no charge

Prompt attention to my tire pressure issue. Found nail in back tire. Was at Honda World about 30 minutes. Great service was provided.

Very disappointed as the part I need to repair the car apparently is on back order. I have six lights on my dashboard and they can’t clear them out.I can’t trade the car in because I can’t get it fixed.This is my only car and I need something. They don’t have loaners. So what am I to do???!

Mike Kavanaugh is great! Everyone greeted us and made us feel welcomed & relaxed. Service was great as well. Adhesive was on my passenger seat and not only did Mike get a paper towel to use, went above & beyond and gave me upholstery cleaner too! Great job Honda World!

Very positive experience! Didnt try to upsell me on services I didnt need. Kudos to Josh!

Came in with an oil leak. They found and fixed it quickly. Good professional and courteous people.

My car had 40% oil life, yet was a quart low on oil after around 5,000 miles. I called to see what might be wrong. They made an appointment for me. On arrival, they sent me to a service consultant who told me that was normal and I have to check my oil between maintenance schedules. I recall being told you can go 10,000 miles between oil changes. The service consultant told me he changes his oil every 5,000 miles.So I asked to get my oil changed. They advised tire rotation and balance as well. It turns out my appointment was just to talk to the service consultant. My car was not on their schedule. I thought I had consulted when I called the first time. Why do they make you come in just to consult. So, over 2 hours and $228. later I was good to go.Maintenance on a relatively new car, 23,000 miles, is very high, especially when the oil should be changed twice as often as they originally said.

Honda world is great you couldnt ask for a better experience from the purchase to the delivery everything was fantastic.

My wife purchased a 2021 civic. I was impressed with the experience. It was the least skivvy car buy experience I have been apart of. They took their time to explain everything. Didnt play any games. Got us a great rate. Light years a head of Jeff wyler.....

Josh was very considerate and professional. I appreciate that he recognized I was dealing with a repeat issue. Because of him I will return to Honda world for service.

Excellent service with attentive employees and very quick time frame many thanksAlso used shuttle service and had superior service from both providers

The nice lady who waited on me was very knowledgeable and extremely helpful. She got me in right away even though I didnt have an appointment.

Spoke about warranty work on defective seat fabric, hatchback interior handle, and the drivers side seat control. I was informed that they would look at the the side seat control and hatchback handle, fair enough. They informed me that they could do nothing about the seat fabric since they do not do that type of work. They suggested I go to a company that is not affiliated with Honda. Also gave me the customer service number for corporate Honda. Called corporate Honda and I was disconnected twice. I was in the market for another vehicle and was going to lease a Civic. This will not happen due to this experience. This has been the worst new car and customer service I have ever had. I switched from 4 Chrysler mini vans because the durability and longevity was at question. They at least met their warranty. Thought I was upgrading in quality. Definitely upgraded in price. Exceedingly disappointed.

Quick service; extremely clean establishment, glad I made the decision to purchase a Honda.

They really took care of us, very nice and polite. Thanks for a great job!!

This is my 3rd Honda since 1998 and the car pays for itself with low maintenance and good gas mileage. The Guys at Honda World Louisville Sales and Service department are 2nd to none. I highly recommend these guys if you are looking to purchase a Honda.

Very pleased with our experience! With inventory at an all time low, Semsa told us the Pilot we wanted would be delivered in about two weeks. She gave us a price quote which we accepted and we put down $500 to hold the vehicle. Went to pick up and everyone was as promised. No BS.

Straight forward pricing and a friendly comfortable atmosphere. Damon is a pleasure to work with.

I went for a Recall Service appointment on 7/30/21 and was helped by Advisor Mike Kavanaugh. He and the rest of the servicecenter were highly professional and knowledgeable. We left the car at Honda World and were transported back and forth by a complimentary shuttle driver! The whole experience was fantastic and went smoothly and super efficiently. Louisville Honda World is run expertly and I recommend them highly.

Honda World of Louisville is so easy to work with and they are very thorough with my vehicle inspection. It is even better when you get a service specialist Debra Judd to work with. Highly recommend!

I was impressed with their professionalism, knowledge, courtesy and flexibility. To anyone having trouble selling their vehicle private party, try Honda World. You might get private party value, saving yourself lots of time & energy. Thank you Mr. Marquis Mullins and staff at Honda World :)

I recently bought my 2018 Civic here. Got good deal and It came loaded with all the required options.The only concern is about the financing they arranged as they didnt work out for the finance company that i wanted to go with where i would have got loan for low APR. But they have told that they i can refinance to other company later in few months

Their no-nonsense, accurately-priced offers make it fun and enjoyable to shop for a like-new vehicle. My salesperson ensured that the vehicle was roadworthy and went the extra mile to address any concerns and make a memorable, pleasant experience. Deep thanks to Mr. Rodney Thomas Sr.

Debra Judd was the service advisor who led me through quick, thorough emergency service on a Saturday afternoon. The work was done timely and at an unexpectedly good price.

Changes to service department was quite disappointing on my last visit. I couldnt get service completed that day, but manager did call me to explain and I greatly appreciate that follow up. I appreciate it as a long time customer there and will continue to work with Honda World hopefully in the future. The follow up call showed their concern to me as a customer.

I HATE CAR DEALERSHIPS!!!!!! BUT NOT THIS ONE!!! I WAS HAPPY FROM THE MINUTE SCOTT LET ME TEST DRIVE THE RIDGELINE SOLO, UNTIL I FINALIZED the deal on 11 Sept.It was by far the BEST car buying experience I have EVER had!!Thank you to Scott, Semsa and everyone else!!!

Josh was great. From Atlanta but had to get My car fixed quickly and it feels just as good as new with my wiring harness replaced after a rodent ripped it apart. Entire facility had good customer service. Everyone was nice and smiled at me. Great experience. Would recommend.

Great experience. Great customer service. Provided and told me everything I needed done. My auto rep went above.and beyond. She was amazing. Deserves a bonus. Positive and customer friendly. A person that loves her job wish there were more people like that in the work place.

I used to love this place when it was Swope. Since then, it’s just gone downhill. I’ve had trouble with my Honda Fit stalling out and losing power (a safety issue!). No mechanic in town could figure it out and recommended Honda.The vehicle was there for 4 weeks and they spent the time guessing as to what the problem was because they “couldn’t get a code.” Or couldn’t recreate the problem. Despite my saying there are entire Honda Fit message boards dedicated to this common problem. They basically just gave up, tried a fix they could’ve tried 3 weeks ago, and told me the car was ready. But weren’t sure it was fixed. It was obvious they were just sick of trying to diagnose the problem. If Honda can’t, who can? At one point I was told to just take it back and see if I could make it lose power again - which, again, is a major safety issue. Mike Kavanaugh was pleasant enough and kept me updated but my experience overall was bad. The other workers there are rude and it’s like you are inconveniencing them. When I picked the car up, for example, the cashier never acknowledged me until she told me to insert my credit card. No explanation of charges or amount owed. Then when I got my car, the weatherstrip on the top was laying on top of the car, as if it had been pulled off at some point.And don’t even start me on trying to buy a car. I considered this given the challenges with my car. I asked salesman Zach if they could help me find what I wanted since it was specific. He said no, not in this market. Wouldn’t even entertain it. I guess because cars are selling so well that making a sell isn’t a priority anymore? I moved on to CarMax.The whole experience was terrible. There are better options around town.

Great experience. Seth was very professional and made arrangements to take me home and pick me up. The driver was excellent. He was a good driver and friendly.

I brought my vehicle into the express service and was out in about an hour. I got great service in a timely manner

I just want to say Thank you Honda world and Migual thank you so much for all the help.

Great experience buying a new car from Louisville Honda World. Semsa and the rest of the staff were very helpful.

A nice new facility with plenty of repair bays. Advisor suggested replacing cabin filter when I had just done that a month ago.

I found the service at Honda World extremely efficient. Everyone was very helpful and courteous. The work on my car was done promptly and efficiently.As promised I received a call when the work was completed.Thank you for your excellent service.

This is what you call a complete experience. Everything was easy and fast. Every staff member from the dealer was excellent. Each one of them took their time to explain everything from paperwork to every little detail of the new car. If you love Hondas, please go here, you are not going to be disappointed.

Kathy worked with me and she was great. She told me my wait timeand answered my questions. I was well pleased!

Most wonderful experience! The service you get from everyone is top notch. I wholeheartedly endorse doing business with this dealership.

I did not have an appointment and thought I would be there for a couple of hours but much to my surprise I was out of there after about 1 hour. The lady who checked me in was friendly and very professional. I had a great experience at Hond world.

I purchased a 2021 Accord Hybrid. The service and hospitality I experienced was outstanding. Darius answered my questions thoroughly and explained the features of the vehicle. Griffin provided a great tutorial on the new technology and instrumentation. Curt made the sale and financing experience efficient and pleasant. The staff are excellent...I truly appreciated their efforts.

Lollie was amazing and the whole process was quick and efficient. Love the car!

Quick easy no hassle. I knew the numbers I wanted before I walked in, and there was no back and forth. The deal was done quickly, and we ended just 300 dollars off my numbers.Robbie, Zellner, and John were excellent, and they all went above expectations. Just an over all great experience.

Honda always has provided me great service and always beats their estimated wait time.

Honda always provides the best customer service. They are efficient, friendly, and always go the extra mile to answer questions and provide 5 Star service.

Great service! Convenient, thorough, and on time!

If you want top notch customer service, then this is the place to go. Everyone I talked too from the time I sent a instant message inquiring about what vehicles they have in stock to the very end, pulling out of the parking lot were so nice and extremely helpful. Best dealer experience ever. This is my 5th Honda purchase.

On time as mentioned usually i do my service here they are awesome and their waiting rooms are super clean.

I had a great experience buying a new vehicle from Honda World. Semsa, Griffin and Ryan provided excellent service from beginning to ending of my purchase. I highly recommend Honda World and this dedicated team.

Anna was attentive and provided information with clarity. Excellent service!

The service was great and on time. I appreciated how informed they kept me with emails and text alerts so I knew what was going on.

I had to have a windshield replaced and the electronics in the windshield recalibrated due to a rock causing a starburst crack in the windshield. Doug and the Honda staff did a great job working with my insurance company and me. Thanks.

After spending $115 for an oil change and tire rotation I would expect to get a free car wash like any other dealership ive ever serviced my vehicles at. I asked about setting up an appointment for a couple other things and was told it would be about $300 just for diagnostics on top of repairs....never heard of such a thing. not impressed. Being a new customer of the dealership I wish they would have been alot more welcoming.

I had a great experience with my maintenance appointment at Honda World. Jose was very helpful and clearly communicated the points of inspection for my car.

Christian and Dorottya were great to work with. Easiest car buying experience in my life. Love our new CR-V Hybrid Touring, and will be back for a 2022!