We bought a Mazda here in 2015 andhave been very satisfied with the car andthe dealership. I traded here today for anew Mazda. The salesman who helped meIs very courteous and NOT high pressure.Even the business manager moves thingsright along. We have also been happy withthe service department. I highly recommendthis car dealership.

The sales people were great to work with. They answered all of my questions. They repaired a chip in the cars windshield that I was purchasing at no cost. They are very knowledgeable about the vehicles they are selling. I definitely would do business with them again!

The dealership was accommodating, courteous, and professional. They provided a loaner vehicle at no cost for an extended time, updated me on my vehicle service, and answered any questions l had. I felt they were not only concerned about my vehicle service, but also they were concerned about me personally. Great experience!!

They helped me out when I really needed it and got me a ride back home. Thank you so much Dan!! Ill be back to see you when Im ready to get a new car. They are wonderful people 10/10 recommend!!

After going to 7 different dealerships and no one willing to work with me after losing my car to an accident this place really tried there best. Alex was very honest and upfront to help me get the best deal for the car I wanted. I would definitely do business with them in the future or recommend this place to anyone looking knowing they wont get ran over by all the dealership spills. Definitely straight and to the point to make a deal for your budget. Great job!

Good service until you purchase car. Then you are stuck with bad vehicle. They only did service on oil leak because I paid for it with my extended warranty. Signed contract a month ago. Drove it for 2 days after finally getting it back and the wheel batting’s are bad. I asked them to look at that but they said they couldn’t find anything wrong with it. Wish I would have just stuck with but here pay here lot. Better cars.

They approve me for a car with in minutes and I love that, would recommend others to do business with them.

I arrived on time for an oil change. Treated most courteously. Waited in the waiting area. Was communicated to a couple of times on progress. Car was done & washed in a very short time. & I was on my way. It was nice as I had another appt. and had plenty of time for lunch in between.

Dan Robertson has been a great help in the purchase of our vehicle. He bent over backwards, went above and beyond to get us in the truck we wanted! We appreciate him so much! I have a happy husband and We will definitely be back for future purchases!

Great experience! Shayde was great to deal with as a saleswoman!! Highly recommended!! And another thanks to Ron for helping make the deal happen

Not great product knowledge. Takes a long time to get to and close deal. Lots of pressure tactics. Don’t explain add on package that they force on you. Add items to contract with no discussion beforehand. After purchase, no call back when you call with questions. So far service department seems very eager to help.

We are so proud of our Daughter, Christina, for making the Big Jump to improve her lifestyle. Thank you Lance McFarland and AJ for taking care of our baby girl. Y’all made it easy enough for her to confidently pick out and finance her very first car. To God Be ALL The Glory and I know we will be Joyful Forever. To the King!

Hannah was amazing! Outstanding customer service. Kept me updated on the progress of my car. Great follow through.

Best staff ever! I was there with my 11 month old and just knew it was going to be a tedious experience. I was wrong. Multiple staff came over to help keep my son entertained. One lady even gave him a stuffed animal. Best car buying experience ever.

Kris was GREAT!!! He looked and looked for the perfect Cross Sport that meet all of my requirements. It was a great experience.

I spoke with two different sales people, explained that I am disabled, and discussed what I could afford. Both sales people said they would see what they could do and call me back. I never heard from them again. I really feel they were discriminating against me because I am disabled.

Great service and friendly staff! So nice to have them conveniently available in our hometown. Highly recommend!

Excellent customer service! Great mechanics! The service center washed my car after the service, my Mazda CX3 is looking so sweet now!

Traded my 2020 Nissan Rogue for a 2019 5 seater Volkswagen Atlas 8 seater vehicle. Mike is fantastic to work with. They will work with you on what ever you need. Amazing people here at Gorman McCracken Volkswagen and Mazda. Definitely recommend this place over others. This is the easiest and fastest I’ve gotten approved for a vehicle. Thanks guys.

Absolutely a great experience! We had time to look at vehicles and didnt feel like we were being rushed or pushed into anything. Joel was outstanding and super helpful, he answered every question we had and was just very on the ball. We bought our vehicle after two days of going/looking there and absolutely love it! It had everything we wanted when we first started looking at cars.. Everyone we encountered was super nice and friendly, they were super informative and I would definitely suggest taking a look at Gorman McCracken Volkswagen Mazda!

Wonderful staff and sales people. A good ride for my money. Thank you for the service.

Alex in service was great. Oil change was quick and reasonable price. Have paid more other places for my diesel car. Will definitely be back. Also had a sensor replaced was covered under warranty. Everything explained and done just as explained.

OMG This place has improved for the better!!The floor manager Ronald is Awesome(Loving my new car) no pressure sale and Store Manager is Awesome and Finance gentleman as well( sorry dont remember their names) You have staff, FINALLY, that really know their stuff and are sooo sweet.Service has improved 100 percent.KEEP UP THE GREAT JOB

Everyone was really nice and courteous. I was in and out quickly.

I purchased my vehicle new from a Mazda dealership in San Antonio and never had reason to complain about the service so naturally when I relocated to east Texas I sought out a Mazda dealership to continue with all maintenance and upkeep of my vehicle. Gorman McCracken Mazda has the worst service department and their service manager is rude and condescending. I took my vehicle in with a flat tire I had aired up with a portable air pump and asked that my tire be checked for damage. I was quickly informed that it was just the weather and air had been put in all four tires. Fast forward through a week of snow and ice and a parked vehicle and Monday morning the same tire is completely flat AGAIN. I do not have the time to deal with the vehicle then so on Saturday, I take off the flat and put on the spare, call the dealership to verify their hours (opened until 4), and take it back in. I am informed that they in fact close at 2 (it’s now 1:50), that the damage to my 4 month old tire is non-repairable and has no warranty, and that they don’t have a tire in stock so I should probably just take my vehicle elsewhere! I’m livid! I leave the car and they order the tire for me to pick up today. Guess what, I start the car and my vehicles tire sensor is ON. I go back in where the service manager tells me it may have been broken when the tire was changed or maybe it has a low battery but either way no one will be looking at it for me????? I ask where the nearest Mazda dealership is because obviously I need to take my vehicle to a service center that will actually service the vehicle. WORST CUSTOMER SERVICE EVER! ONE STAR ONLY BECAUSE ZERO WAS NOT AN OPTION

Set up appointment online 2 days before service for an airbag recall. After leaving car at appointed time, I received a call 7 hrs later that they didnt have part I needed and they would let me know when they got more which were on back order the whole time! 2nd time I have taken car there and left unhappy.

This is my second car that I have purchased from this dealership and I am very happy with the care and help that I had working with me. To rebuild my credit. I love my new VW.

I drove 2 hrs each wayTwice, 1 for evening test drive the next to actually purchase.I have bought about 20 new cars in my life and this experience was one of, if not the best experience.No hassles and great salesmen William Stickle, even the finance guy was great. Highly recommend!

Great service. Got my car in and out quickly.

Kris was so helpful in getting me the car I wanted while keeping my budget in check. Ive bought both of my vehicles from Gorman McCracken and Ill definitely come back in the future!

This company is amazing. They helped us get into a nice new car when no one else would help us. We highly recommend them Alex and the team are truly amazing. We will definitely be getting all of our cars from here from now one. Thank you for helping us.

Ask for Ron Crawford! Above & beyond! No pressure to make a decision, truly cares for what you need & wants the best for you!Thanks again!

Exceptional service! Overall a great and easy experience! Sean was great and made it all happen!

First time visiting this Volkswagen dealership, as I’m new to the area. I drove in from Winnsboro (about an hour away). They really took care of me & discussed my issues thoroughly before doing any work. Very happy with the whole experience. I’ll definitely be choosing them for future needs!

Excellent customer service! Very helpful and friendly staff. The cars are beautiful.

Great friendly customer service. Very helpful and did whatever they could to get us into a truck. Thank you Alex and the rest of the team.

1st class establishment. Gavin Martinez Was A-1 in handling business with me all over the phone and through email. All while I was handling my business at work. 1st class dealership hands down. If I could give 10 stars I would!!!!

I made a huge mistake by coming here. My 2020 VW Atlas has been showing a front sensor light and because of this the automatic brakes stopped my car by itself 2x and luckily in a parking lot and not the road. This is a scary thing and I was lucky to get a next day appointment on line. So I drove from Shreveport just to be told they couldn’t help me, not even with an appointment. Told me to come back tomorrow (when they would be wide open) or Monday. Why was I allowed to even make an appointment? The service rep told me that sometimes they get backed up for days and the on line appointment system doesn’t know. Bad customer service, bad on line system and mostly an overall bad experience (and half a tank of gas). Do yourself a favor and don’t even buy a VW!! Too many problems and not enough people to fix them.

Issues were addressed and taken care of in a timely manner. Living out of town, it is always appreciated to be offered a loaner car. Friendly service.

My experience was great my vehicle was serviced and they even recommended needed service for future to keep the vw running correctly. Thank you

Miss Stormy in online sales got me started looking she was nice and polite and very helpful. Then Joel Freijo helped us on 3 or 4 visits and bent over backwards to help us get the car we wanted. Joel was very knowledgeable, friendly, and helpful every time we came back. I will definitely suggest him and Gorman McCracken to others who are looking for a quality car at a good price. Thank you so much !!

Very pushy sales manager. They promised to repair the tailgate or add an aftermarket exhaust but ultimately said that since they gave me such a good deal, they wouldn’t do either one. They failed to mention to me that the radio was leaking the glue that binds the screen to the digitizer caused from over heating. I’m the end, I have a great truck at a great price, they just left a few details out that would have lead me to change my mind.

Gorman-McCracken has been tops in this car purchase, very helpful and worked diligently to provide what my wife and I wanted in every detail. Some of the other dealers seemed less than interested in dealing with us and were quickly out of the running. I’m confident you will be my service professionals as well for the life of the vehicle. I’m sure we’ll croak before the cross sport does! Thanks😊, joe & susan carmical

My wife has been taking her car regularly to get oil change but just out of the blue the oil filter “went up” 20 dollars in price . It’s such a sham that just because she’s a woman they try and take advantage of her . If this is how they are going to treat people who buy cars from them and don’t take care of their customers after the sale is horrible service .EDIT: Spoke with J.R the General manager. He was empathetic and provided a great solution. Adjusted rating.

I’m giving Gorman Service Department 5 stars this time because I had a good experience. Two years ago they wouldn’t have received 1 star. I didn’t know anyone so hopefully they are out with the old and better with the new. I’ve been a customer for a long time. But we wanted to be treated right.

Had an issue with the quality of customer service post car purchase. Spoke with the GM who gave me reassurance that was not the standard and ensured me i would be taken care of not only completely but as soon as possible. The new service manager is was also excellent, i overheard him having conversations with his team about the level of care the customers need to be receiving. Kris who also works at the service desk was great and did show great service consistently. This was originally a 2 star review but the quick response and the level of care i received i felt it needed to be revised. How i was treated today and yesterday is how you keep customers for life

Excellent experience!!! She had me in and out within the hour and they even washed my car!! I’d definitely go back and recommend them 100%! Thank you

H U G E SHOUTOUT TO ALEXIS, DANIEL & DAKOTA for selling me my 2018 Altima !! I went to the dealership with very low expectations due to my credit score . Initially I was “sold a dream” from another sales rep about receiving a new vehicle(Which I knew was unrealistic)....I was originally very nervous and uncomfortable buying a car after being denied at other dealerships....long story short once I got with these 3 gentlemen (Alexis, Daniel& Dakota ) they made me feel like everything would be okay and I was in good hands. They made magic happen and went ABOVE AND BEYOND to make sure I was greatly satisfied, also being able to fit my financial needs, as well as putting me into a vehicle above my expectations. OVERALL, I would definitely recommend Gorman McCracken Volkswagen through Alexis,Daniel &Dakota .Thanks Guys

Beautiful experience! All these humans did an amazing job. Kris was outstanding and so pleasant to work with. I would recommend him to anyone looking to purchase. I love my new Atlas! ✌️✌️✌️✌️🤍🤍

Awesome service, and very helpful. The people there are extremely nice and go over and above!

Adam was an excellent salesman. I told him just what I wanted and he made the deal work. No PRESSURE just being helpful. Thanks my new friends

The guys in the used cars department took good care of me. Did whatever it took to make a deal happen. Great service and great car so far and I love it!

Staff all very helpful.

My first time buying a vehicle which was the 2013 ram R/T and i got scammed and lied to took advantage of my first time buying not knowing better. Leading me on the truck and telling me i have warranty to just turn out to be lied to them taking it off the contract, i took it to them for help but they sent it back telling me to fix it myself which is basically just scamming me. If anybody can help me w this problem lmk bc it is alot of money im dealing with, i wish i can send ss of the convos we had and how they just played me.

10/10 do NOT recommend. Terrible customer service, specifically from Madison in the service department. From the time I dropped my vehicle off until the time I got it back I was left completely uninformed and unaware of the status of my vehicle unless I reached out to them.

I went there just looking around, not intending to purchase a car that day, and yet they had what I wanted and the staff were accommodating, yet not pushy. I truly appreciated Joel Friejo’s friendliness and knowledge, Reggie’s work to get me the best deal, and Dakota made the paperwork quick and painless! Even days later, I’m feeling no buyer’s remorse at all! I wouldn’t hesitate to return there for another purchase.

Even though it took awhile to get my vehicle back, I was very happy with the way the personnel treated customers. I appreciate the car wash.

I started my experience talking with Lilly, fantastic! She was able to help me schedule a time to come in and have my vehicle appraised. During the appraisal I was shown a couple different vehicles and drove one of them. The rest of the process was so smooth and simple Kris took great care of me and helped me get to where I needed to be and in the vehicle I loved!

We absolutely loved how helpful everyone was and how attentive they were to our wishes and needs ! We will definitely be back !

The wife: This morning the service department contacted me and told me about several recalls on my vehicle, the most important being faulty brakes. I have a daughter from Arizona and a daughter from Washington that had come in to visit us with our five grandchildren and we have a calendar full of fun things to do. The thought of a vehicle with bad brakes was extremely terrifying to me so I spent some time rearranging schedules and events so that I could take my car in today and get everything done. It’s time for an inspection so I asked if they would do the inspection, I got a notice the other day in the mail about an oil change and a free car wash and they said they would do all that and told me it might take about four hours to do everything. When I dropped my car off and left they said they would send me a text message when everything was complete. Two hours later, after sending them a text message asking how my car was, I found that my car had been “completed” for a long time and nobody contacted me about it. I live 45 minutes away. As I was checking out, they said they did everything for me but only charged me for the oil change. $100.78!!!! I was pretty irritated about that because I know that’s not how much an oil change costs if I went to the one in my town and as I was paying it anyways, a man came up and said there had been a miscommunication about my car and that there were no recalls on my vehicle at all. I thought I was going to flip my lid!!!!! I was so angry because these people had stolen time that I could have been spending with my out-of-town grandchildren who are here for a visit. I asked to speak to a manager and he was very helpful. I’m not asking for anything free I simply want employees to do their job correctly so that parts of my life are not wasted. On my 45 minute drive home I decided I’m gonna pull it together and this won’t be an ordeal for me when I got home to a house full of grandchildren and children and I was waiting for me only to discover my car had not been washed at all or vacuumed. Not that I really care About a car wash or vacuum but it was complete incompetence. THEN, as soon as I arrived home I got a text asking me to take a survey..... really?!! If I could give it zero stars I would!!!

I give up-I will be picking my car up from service today and they will never get it or my business again! Last year, I took my car in to have the a/c looked at as it seems to be cycling on and off of recirculate on its own while driving. They informed me there was nothing wrong with it and that was normal. I thought that was odd but it was my first VW so I just went with it. Fast forward to 2020 now, 4 weeks ago I noticed the issue seemed to be getting worse so I called and asked for a mechanic to ride with me so I could directly show him what the car was doing. The guy acknowledged the issue and then said let me do some research and we will get back with you the service advisor then said Ill call you when I get a loaner in, one week later I have never nothing so I call back in to say Hey, remember me? Im still waiting for that call I agree to bring my car in so it could be fixed while I was out of town (Thursday-Monday) so that I would not need a loaner with the understanding that if it was not ready on Monday they would have a loaner for me at that time. Monday comes along and I call to check status at which time the service advisor informs me the car is blowing cold and that nothing is wrong with it. I quickly become agitated as this is now the SECOND time I have been told the same thing and gotten NO SATISFACTION WHATSOEVER! I explain exactly what the car is doing again to which the service advisor states oh OK, I understand now. We will jump on it and call you when we have a loaner The next day they call me to tell me I can come pick up the loaner and they are still working on my car. I called today as tomorrow will be the TWO WEEK mark they have had my car and the guy tells me YET AGAIN the air is blowing cold, there is nothing wrong I never said the air was blowing hot! The service team is a joke, all new people at the service counter this time around than when I was in a few months ago and it is NOT an improvement to say the least! I will never darken their door again, a total waste of time and money not to mention being totally insulted and made to look like a fool for a third time now all because they cant seem to listen to their customers when they are coming in with a valid complaint.

Adam and Lance were great to work with. Friendly atmosphere with no pressure sales.

I feel like the fact that you repaired something and then 5 months later the tech said it was still messed up and they would address it once I can afford to fix another issue and now Im being told I have to pay again to fix that is just poor customer service. There are other repair shops around. Ill be sure to use them instead. The good service team went to other jobs. They seemed to actually care about us customers. Now they hired robots.edit: I went and bought a 2014 Jetta from them. Took them 4 days to detail it. Finally got it back with dirt still in it and no floor mats. Car was $10k and you cant give me better service than that?

We ended up here by a mistake on my part, but what a good mistake to make! We got out from under a car we didnt need and took home a brand new ride for a sweet deal. Joel was super easy to work with, and we were in and out in no time. Definately earned my future business.

Great experience continued to work hard to get me where i needed to be. Very comfortable environment. I wanted a certain car and i got it ! Definitely would recommend them.

Gorman McCracken was fabulous from start to finish! Every employee (even a brand new one) greeted us, offered water, asked if we had been helped. Adam helped us with our purchase. He was really knowledgeable about the cars, super quick and just fun to work with! They got us where we needed to be payment wise on a vehicle we thought was out of our range. Incredible service! Dakota was thorough and professional during the financial part. I’m so glad we shopped local and got the best deal!

Really will help you through the whole process, and would recommend for the first time buyers too.

Wonderful costumer service! My wife and I are very pleased with our experience and purchase!

My experience here was awesome!! Sean was super helpful and respectful!! I definitely suggest using them when looking for a vehicle!!

Gavin was FANTASTIC! He was courteous and prompt and addressed every detail with precision.

My sales representative whats knowledgeable courteous. I gave them my budget and he found me vehicles within my budget. They have a great selection of cars new and used. From beginning to end the process was smooth and a pleasant experience. Id recommend Gorman McCracken to any of my friends and coworkers. My salesperson Joel did a great job from beginning to end. Go see Joel at Gorman McCracken he will help you find a good car at a good price.

Hannah was courteous and efficient. Service was completed quickly.

Car buying experience was hassle free and less stressful. Staff were accomodating and friendly.

Great service. And fast!

I have been having an amazing experience in dealing with Alex over at Gorman-McCracken Volkswagen Mazda. Alex was super helpful on this path to purchasing my first brand new car, wether it was helping to get the lowest APR I qualify for, or helping me understand all the “ins and outs” of the new car buying process. I feel in good hands, and though my purchase has not yet been finalized, I know whatever happens will be the best case scenario for my situation. These guys have some serious karma coming their way because they truly care about the customer, and i trust their experience and expertise. I am a lifelong Volkswagen guy, and Alex is truly a great person and they are fortunate to have him on their side, as well, I am fortunate to have him on my side. Give that man a raise! Thanks guys.

Scheduling the repair was easy, it was completed in a day (part of a day actually) and everything was done correctly. Hard to ask for more than that.

Jacolby is such a great salesperson. He’s very polite and pay close attention to details throughout the process. He will never fail you.

Kris is the best!! And the rest of the team, best deals around!

Staff did well and had to deal with me being tired and afraid to make a choice...they did everything to make it make sense for me and Im very happy they did now

Awesome !!! Desric Allen was great, I couldn’t have had a better salesman. They are very patient and kind at Gorman !! Will recommended them to any one .

Great jetta. Good experience.

William was a joy to work with! He is a real asset to this dealership. I got just what I wanted and at the price I wanted to pay. The deal closed without a problem. This was my 5th car purchased here and Im sure it wont be my last.

Amazing. Kris worked until the 9th hour to get the deal done.

Kris was super to deal with and made the whole process great. Reggie is amazing in finance! Super group of guys here. Highly recommend this dealership!

As a former employee I can say from experience that not a single person in that building knows how to do business. This company is a complete disaster. And all the from the people managing it to the Sales staff there is no communication nor any desire to do right by the customers or it’s own employees. Highly unprofessional. In no way do they meet even the smallest form of respect for others

Good efficient service friendly salesman and quickly found a better vehicle than what I was looking for.

Wonderful customer service! Big shout out to Keith for helping us get the perfect deal!All the employees there really care and make you feel at home. Will do all my future business through them!

Excellent service, bought a used truck with a trade in all over the phone, took delivery and paperwork. It was flawless. Awesome service

Great place to purchase your next vehicle! Great customer service!

Theyre really friendly and very helpful when dealing with customers A1 service experience.Clean car dealership i love itd thanks to all staff

Gorman McCracken has phenomenal financial and sales people Joel Freijo was especially helpful as was your financial team

Great service and sales associate.

Great and friendly service 😀

Came here to upgrade the USB outlet so that my accessories charge faster. I was greeted upon entry and was taken to the service area. Received fantastic service from Thul. He also apologized when service took longer than expected. I def recommend that others bring their car here for services.

I took my car in to key a back up key made and the lock on my driver door was malfunctioning.First, the service guy was not as knowledgeable as he needed to be. I told him what type of key I wanted and he told me they didnt have it. I needed to buy two key fobs. The key I wanted cost $50, the key he wanted to sell me was $140 x 2. My husband had me call the parts center to check on another part and the lady informed me they did have the key I wanted. She also told me she over heard me talking with the service guy.If you need to use their courtesy van service plan for several hours. It took two hours to wrangle a ride. I dont hold this against them, the covid is slowing all things down. I just noted to give a heads up.Next, I had to call them to find out what was happening with my car. I found out the part needed to fix my lock would be on the following Tuesday. They finally called me Wed around 10am to let me know my car was finished. But the courtesy van was MIA. He didnt know when it might be able to come pick me up. His guess was around 4 pm. So I found a ride there. Once there, what I asked to be fixed was not. The car was finally fixed correctly by 4 pm and I asked what happened. He said the mechanic said a cable needed to be plugged in. So now I wonder did they try that before they put the expensive part on. Or was I over charged? I will not use them again.Then I went through the trouble to fill out the survey on my experience and they actually sent me a note to say they would not be posting my review. So their star rating on website is not accurate.

Joel and the rest of the sales team has gone above and beyond in helping me with getting a new car! I’m so happy i could cry, i recommend this dealership to any and all. Super kind and helpful people!

My fiancé came in and looked at an atlas. The sells team worked her phone number out of her. She came home talking about how beautiful this vehicle was so I made the drive to check it out from Carthage. I spoke with the whole team that was on that day and they were awesome at the time. I specifically told them do not call my fiancé back and tell her I was here because I’m going to surprise her with a vehicle. Told them it would more than likely be closer to Valentine’s Day. I watched them make the note on doing so. Yesterday she gets a call from Shawn and he lets her know I’ve been in there looking. Way to ruin a surprise Gorman McCracken. If I can’t trust your word on not calling her how am I supposed to put trust in you guys on a $54,000 vehicle. Thanks again. Miscommunication lol no biggie! I drove three hours to Lewisville and bought a sel premium r line from them saturday!

Great experience and excellent salesman Dan Robertson at Mazda dealership! Dan did a great job taking us through the purchase process of our new car. Thanks Dan!

Great service! I live out of town and Im a remote worker, so when I brought my car in on Monday, I was able to set up and work in their cafe area! They had a loaner all ready for me and I didnt even have to ask. Service was fast, friendly, and efficient.

Today’s experience at Gorman McCracken was probably the best ever, the service manager was exceptional, the car was super clean, I was greeted several times while waiting. As I checked out, Paige was very courteous and friendly, overall five-star experience