Alex Hubbard is the best car salesman Ive ever dealt with. He is honest and doesnt just put you in something to make a sale. I am very happy with my purchase. Alex even offered some helpful advice to keep me from going upside down on my other vehicle financially.

Brought my Truck in for servicing. My vehicle was misfiring and wasn’t running right. They inspected it for 3 days and said that my catalytic converter needs to be replaced and it was going to cost $4,600. I decided to then take it to a local tire shop to have them plug into my engine and they replaced two spark plugs and it was running perfectly fine.

I highly recommend Alex Hubbard in Sales. He will work hard to take care of you so you are completely satisfied with your purchase. He is honest & knowledgeable..... top notch!

Absolutely great customer service! We flew in from Oregon after Ashley helped us work through all the details of our truck purchase earlier this week. Ashley and the whole team at Toyota of Longview was responsive, patient and super friendly. Awesome experience!

Very disappointed with the service here. My sister is handicapped and bought a new car using cash for 23k. The plates came in and I took her down to get them put on and they refused to put them on for her. Told her she has to go purchase the plate hold and have someone else put them on. This was a brand new car! I have never had that happen with the new cars I bought. What place does not put the plates on when someone paid cash for a new car?

Alex is a great salesperson and will take care of everything you need! My boyfriend and I both bought a car and a truck in the same week from these guys. Excellent experience and they make sure that you leave happy. I’m so happy with my new Camry, and our “new” Tacoma! 🤩

They charged me for a brake job I found out 50k miles later they didnt do it. Then would not stand behind their mistake. Do not do business here. Also told me I had a bad radiator that was not true.

I am done with Toyota of Longview! I will never buy another vehicle from them because of the SERVICE DEPARTMENT there!On 1/1/2020 I bought a Certified Pre-owned 2017 Camry. CERTIFIED, mind you! Yesterday the battery goes out. It is a 2019 84-month Toyota battery. Guess what? They wont replace it. They bought that battery, not me, he said! Therefore they will not honor their warranty! So really, getting anything that they advertise as CERTIFIED is a hoax and just a ploy for them to charge you more. It means NOTHING!They might be able to do something if I have my car TOWED to them. They cant AND WONT just let me exchange the battery.I swore I would never own another Toyota after dealing with them with my red Camry. Obviously I did not learn my lesson.Im not one switching vehicles all the time. My last Camry I had for 12 years when I bought this one. But I will be getting rid of this one as soon as possible and getting something else!I AM DONE WITH YOU TOYOTA OF LONGVIEW! Your service department has cost you any future purchases from me and I will let EVERYONE I come in contact with know that they should not purchase a vehicle from you because your SERVICE DEPARTMENT, cant and will not honor your warranties! DONE! PAST DONE!

Ask for Eric, fabulous service, no bull. Delivered with a smile.

Very kind, quick, and clear with my recall repair.Didnt beat around the bush, told me what was up, how long itd be, and had me on my way in 30 minutes.

We will never do business with them again. Rick was not honest with us.. wife and I went in and talked with Rick about getting a new truck. Showed us a few. Then when we decided to get a 2021 . We ask Rick if it came with all the features we wanted. He told us yes it did. It was late that night when we got it. The next morning we found out the truck had none if the features he said it did. We went back in the next day and asked about it. Rick admitted he got mixed up on features. And he would not do anything to correct his mistakes. Wanted us to pay for a different truck and pay more money. This should have been corrected at there expense not ours. So we did not get what we paid for. And being lied too is not how you do business. If sales men does no what he talking about. I feel they need to replace with someone who does. We do not recommend and wont. We feel this matter should still be taken care. And get what we paid for. At there expense not ours

After days of investigating trucks in Dallas/Ft Worth, I decided to take a shot here locally at Toyota of Longview. Man, I’m glad I did! Just a little over an hour before a 12 hour night shift at the hospital, my daughter and I met Dalton for a quick test drive of a 2019 Toyota Tundra. Friendly, knowledgeable, and professional, Dalton went above and beyond to make the deal happen. He delivered her a couple of hours later, and I signed the paperwork on “Big Girl’s” tailgate in the ER parking lot. Most fun I’ve ever had buying a vehicle. Thank you Dalton and Toyota of Longview for my favorite new toy!Very best,Jeremy

They were Friendly & HelpfulEspecially Suzanne....

Dalton did great job working with us on selecting our Highlander. I was impressed with his knowledge of the vehicles we looked at and how he looked you straight in the eye when talking. Awesome job.

Had a great experience, 99% of my dealings was via text and email, no hassle no trash environment. Tony was professional and friendly at the same time and the few other staff I was able to meet were great. Considering Im from out of state, Tony was very proficient and on His game. Will recommend to any and all to use this dealership . Will definitely be on my 1st choice lost with my next purchase. Thanks Toyota of Longveiw!

My husband bought a 2021 Tacoma in Jan. I called to make an appointment, spoke with Ashley, because we were having a few issues with my truck. I gave her all the specifics and asked to speak with a service writer when we came in and she said she would make note of it. So we come in on Friday for our appointment only to find out that Ashley only put us downs for a tire rotation...not ALL the other issues we were having. So, after getting upset, we leave our truck because it’s pointless to do anything else. We run our errands, come back only to find out that one of the detail guys was in a rush and dinged and scratched my truck. We were told it would be fixed on our next appointment ...one that wasn’t made. I get in my truck to leave only to find oil and dirt all over my steering wheel and an oily handprint on the inside of my door. Looking at the tires...they were NEVER rotated...so I find it frustrating that the only thing we got from our appointment was damage to my BRAND NEW TRUCK. I tried calling to speak with someone and Ashley put me on hold only to leave me on hold...she never picked up the line after she put me on hold. I WOULD NOT RECOMMEND THIS PLACE TO ANYONE LOOKING FOR AN HONEST, WORTHWHILE DEALERSHIP. THE SERVICE DEPARTMENT SUCKS, ASHLEY SHOULD LOSE HER JOB BECAUSE I DON’T FEEL SHE IS COMPETENT ENOUGH TO EVEN KNOW HOW TO DO IT CORRECTLY, THE SERVICE DEPARTMENT IS A JOKE!!! I have not had one scratch on my truck UNTIL I TOOK IT TO BE SERVICED!! Now I have 2 deep scratches and oil all on the inside!!NEVER WILL I EVER TRUST THIS PLACE TO DO ANYTHING OTHER THAN DAMAGING MY TRUCK!!!

I actually went to Peters Cheverolet first. I walked around only one sales person acknowledged me and said hello, but did not ask if they could help me. So I left and went to Toyota of Longview. Amazing service I wasn’t there for 5 minutes a gentleman asked me if I needed help. I said yes I wanted to buy a vehicle today. He was on the radio and a salesperson was out to assist me immediately. Two days later I drove off with this, and it has been a life saver with my three kids. Thank you Toyota of Longview! Customer Service is everything, your customers are not just a paycheck!

Dealer didnt honor their word!! Told us to buy our van at full price then come back for a deal for our future truck purchase. Came back and they acted like they didnt say that and wouldnt make us a deal with 40,000 and trade-in. We left and will not recommend them.

My mom had an appointment to have the oil changed. 2 hours later while sitting in the waiting room (watching the service advisor guy play slots on his computer) we were told one of the tires had a nail in the sidewall and needed to be replaced. We asked to see the tire and they was sent a photo of a blurry, out of focus tire that looked like it was spinning. Could barely tell it was a tire, much less see a nail. Paid over $200 for a tire. Same dealership was called to schedule an appt for a fuel pump safety recall on the Highlander. They had to order the part and would call when it came in. 6 weeks later and never received any communication, we called Classic Toyota in Tyler and had an appointment within 2 weeks. Toyota of Longview will not be receiving any more of our time or business. Our experience has been horrible and extremely unprofessional, which is a shame considering the Toyota name has an awesome reliability reputation and this department is nose-diving to the point where we absolutely WILL NOT buy another Toyota since this is the closest service dept. Can not wait for the warranty to be out so we do not have to deal with them EVER again if we dont trade in beforehand. We will gladly drive out of state to avoid this dealership.

Amazing service! Ask for David Crockett!! We walked in a little later in the evening and he still took his time in getting us into the vehicle we wanted! He was Very straight forward and honest and nice! Loved the service!! If you need a new vehicle he is the person to see!!

My 1996 Toyota Tacoma is back on the road, good as new! Thank you Toyota of Longview for excellent service!

Toyota gave my Daughter a great deal on a new Camry! Ashley Scott is so knowledgeable of the process, friendly and takes her time to make sure all your questions are answered honestly!

The most trusted place I could take my personal vehicle to be worked on.

Working with Dalton Kidwell was a pleasure, he’s honest, responded in a very timely manner, very informative with his inventory. This has been by far the easiest truck buying experience I have ever had, I highly recommend Toyota of Longview for your next purchase new or used

We had a great experience buying our new camry! Our salesman David Crockett was very knowledgeable and everyone was nice and helpful. It took us less than an hour to complete our purchase which was a huge plus for us! Toyota of Longview is my new go to place to buy car! thank you guys!

My experience with this place has been absolutely terrible!!! Rick the car salesman is a liar and has been known to try and get over on customers. DO NOT BUY A CAR FROM TOYOTA OF LONGVIEW, you WILL regret it, like I do. If I could put 0 stars, I would.

Adam was a great salesperson. He didnt pressure us and gave us exactly what we asked for. Everyone was so friendly. Love our first Toyota purchase!

This is a horrible place of business from salesman to service department. I would not recommend anyone buy a car from this dealership, you will regret it!!

Very helpful, informative and worked with our situation.Drove off in a brand new tundra!

Needed new vehicle for my family, wasn’t sure how it was going to be,(.purchasing a new car, was very well treated and was surprised by the way was received by the sales rep. When my family ever needs another vehicle this is where we will return.I recommend to go there when deciding to buy a new vehicle. “Oh yes!!!! This is the very 1st. Foreign vehicle bought and wow!!! Was very pleased. Thx Toyota of Longview.

Weve bought 4 vehicles over the years from the guys at toyota and the experiance and commitment to taking care of their customers is why we keep looking to them first when we decide its time to buy. We have bought toyotas and other brands from them and had the same experiance every tume

Dalton it was very respectful and kind and helped us with every single need and I would highly recommend buying your next vehicle from Dalton at Toyota of Longview

My family hit a deer and we were stranded at a truck stop. We contacted Toyota at Longview for help. We were able to get the car towed to the dealership and Carolyn picked us up! She also arranged for us to get a rental car at the Nissan dealership so we could get home. Even though we did not get the car fixed there (because it had body damage) the people were so nice and caring and really Helpful when we were in a bind.

As expected great service friendly people

One of the best service I have received. They were quick and very transparent. They showed me the part that they recommended to be changed and advised (on asking) that this does not look as bad and I may actually still use it for couple more thousand miles. I really appreciated the honesty.The lady from service dept. was mid-aged, blonde/grey hair. Its been an year since I visited them, dont remember her name and could not find her on their website.No stupid/phony recommendations for additional services to create a doubt in my mind about the condition of the car.They did a thorough checkup and finished the diagnostic before the expected wait time. I have been to other Toyota centers and they would always tell me ridiculous wait times so I could leave my car with them.

Didnt have a loaner charged me way to much

Just bought a Toyota Camry and ran into a snafu with AARPs Hartford insurance. Does anyone with even half a brain think a 66 year old man with no tickets or violations should have to pay $2,400 dollars a year for a 2019 Camry? Me either. My Sales Consultant Harvey Braden was 100% responsible for shaking the bush and getting me a better deal than The Hartford could even imagine, I wouldnt have been able to purchase the car of my dreams if it wasnt for Mr. Braden!! The service I received, the friendly and courteously way I was treated made me a forever customer of Toyota of Longview. By the way, the finance officer top notch as well.R Reaves

Best place to buy a new car! They work for you!

Montavian was the best salesperson I could ever ask for. He was honest and kind and helped us get a great deal. Amber was a great help in the financing. This is the third car I have purchased here and so far by best experience.

The best of longview really nice people treat you very nice 👌 great service always 👍 I very recommend this place to buy your truck car

Friendly service great cars

I had inquired about a Toyota Highlander online. Ashley got in touch with me she made the buying process smooth. They are very good people definitely willing to work with you to get you the best offer they can. Highly recommend Toyota of Longview and Ashley.

I had the best experience ever dealing with Adam Jones (AJ) in purchasing my new 4 Runner. He was super nice and patient and went out of his way to make sure I was taken care of! There was absolutely no pressure at all. I will definitely recommend A.J. and Toyota of Longview to others. Thanks again!

The people are nice and honest! The wait time is always less than they say. I absolutely love the waiting area!! It has free coffee, donuts,popcorn, water and even energy drinks.

I bought a vehicle at this location when it was Toyota of Longview, had a WONDERFUL experience. Bought a second vehicle just before it became Patt Lobb Toyota. It was great until it became Patt Lobb. Worst service department ever. There is ALWAYS an issue. They try to charge for every service even though it is included in our service plan or extended warranty. Made an appointment today for an oil change and to check an issue with my door. Show up for my 11:30 appointment and I am told no you dont have an appointment today it is on the 30th. Nope it is today I assure you that is what I was told YESTERDAY when I scheduled it.They were kind enough to work me in but then proceed to tell me they will keep my car until tomorrow and Im only due for a tire rotation no oil change. Well my maintenance light is on they ALWAYS change it when it comes on, the maintenance light is on. The service girl tells me that she doesnt know why they have been letting me use up my oil changes but I dont need one. Convienently, I will have exceeded mileage on my service plan by the time SHE says I need an oil change. Really, over this place. Go to Robbins Toyota in Texarkana to buy your Toyota, my mom has had fantastic service through them!!

Was browsing seeing what they had in their inventory and was followed by sales. That’s kind of annoying. Sometimes people just wanna look around for a bit and not have to play the pressure sales game.

I bought my truck at Toyota of Longview 2 years ago and nothing wrong with the buying experience but since then the service department has completely lost my business.1. I brought my truck in for oil change and my low tire alert came on that morning and the low windshield washer reservoir light came on. After the oil change and they went through the list and told me nothing was wrong I got in my truck and both warnings were still on. So that oil change was pencil whipped. That was about 6 months ago. On my last oil change they told me I had a recall for a fuel pump and they said they would order it and call me for scheduling once it came in. That was 6 weeks ago. I called them last Monday and they verified the part was in a scheduled me for this morning. I took my truck there and when I was turning it over they asked me how much fuel was in my truck. I told them over a half tank and they informed me they had to drain my fuel tank to replace the fuel pump and they would only replace 5 gallons. My question if this is a criteria to arrive with an empty tank why didn’t they tell me that before hand. I love my tundra but am through with Toyota of Longview

They are super friendly but they sure know how to manipulate a lady and get you into a car. Thankful i called my husband and turned the deal down.

I do not like dealships but Toyota of Longview showed me differently and treated me like family. They worked with me and now I have a gorgeous, reliable Toyota venza. Thank you Toyota team! Collin was especially fantastic.

Horrible service. Rude, rude, rude service department lady. Very smart mouth and informed me she has worked there for a long time. Given her attitude I’m sure she won’t be moving up the ladder anytimeSoon as well. Bought a battery from This place less than 3 years ago. Had a 7 year warranty. Called them and said the battery has been tested and is bad. Asked if they wanted me to bring in just the battery or the car so they could test the battery in order to get it exchanged under the warranty. They told me to bring in the car. Did that. They say well it will be $20 to install the new replacement. Told me that’s because they have people installing batteries in non-Toyota cars and then wanting to exchange them when the battery go bad. I pointed out that fact that’s not the case here as they can see it’s installed in the car it was bought for...a Toyota. After stating I’m not paying you guys to put the battery in because I can do it myself...I just want the battery exchanged under warranty. They aid that’s not going to happen. If you don’t pay for the install you don’t get a new battery. Such Nonsense! Had to talk to an manger and he said that’s Toyota’s new policy and that we had to pay for installation but he would not charge me “this time”. Nice of them to change the warranty after the fact. The battery I bought with the warranty I received didn’t say anything about you must pay the have replacements installed and you’re not allowed to install replacements yourself. I explained it’s not right to just change the warranty as you go. Like buying a car for a monthly payment of $300 and then they call you and say, “ Yeah, we know your payment was $300 a month but now it’s going to be $400 a month.” What? Doesn’t make sense. Neither does changing my battery warranty 3 years after the fact either. Guess I made them mad because now I’m sitting in their waiting room for 3 plus hours to ah e them test and install a battery. I asked why does it take so long and the response was that I didn’t have an appointment. My replay is again “What?” You told me to bring the car in! Geez! Never again will I try to buy a Toyota part or anything else from these folks. Total run around and terrible service because I didn’t just pay them what they wanted as they just randomly change agreements. And finally, NO!, I don’t want your $46 windshield wipers as you’re changing my battery! Just do the right thing....be nice to folks and stop trying to rip them off. You’ll do a lot better in the business than upsetting so many folks. But I can say this for sure, “I think you’re living up to the true expectations people have about car dealerships...high prices and terrible Rio you off service.” And for that I congratulate you!

DO NOT BUY FROM HERE!!! Terrible service, I wish I never got my car from here.

All i can say is you CANT BEAT PETE. Hands down best sellman

Do not buy a certified used car from these people... I purchased a car and from day one it had a problem. When I contacted them over it the problem I was told I wish you luck after giving me the run around for a week. I expected more then a buy here pay here but thats the experience Im getting from Toyota of longview.

I have never been treated so fairly at a dealership before. I will drive 100 miles every time to be treated this well! Love love!! Everyone was so nice and friendly. Nobody was pushy. They simply gave me options and gave me the time and space to decide!! I will be back in 6 months to buy my sons truck!! They worked with my budget! It was worth my drive from Dallas!

Very unhappy with the treatment and service done by this Toyota location in Longview.I took my 2016 camry in for a 9 am appointment for A/C work and was told that I would have to wait until they got caught up on their present work. The Service Manager who referred this appointment as seeing a Doctor, said I should not expect to be seen right away. After 2 hours I received a charge of $251 and was told they could not find a leak. I Left and drove to Tyler. While driving I could hear a whistle sound and stopped to open the hood. I found the dust cover over the radiator was missing and the clips were in the hood channel near the windshield. So, I returned to the Longview service department to show them and was told the leak was in the condenser under the location of the missing dust cover. They gave me another $900 estimate with no apology or concern for the mishap.

Nice place, friendly service. Ive bought a couple of cars from here. No complaints.

Took my truck in for its hundred and fifty thousand mile check up did good on everything except the brakes done a brake flush, still had air in the lines

WATCH OUT IF YOUR A LADY GOING BY YOURSELF THEY WILL TAKE ADVANTAGE OF YOU!!took advantage of me and put alot of pressure on me to buy a car that i freaking dont really enjoy having! Tried to return it less than 24hrs and they lied to my face.. and told me they couldnt help me. After telling them i couldnt afford it. The manger named Jason told me to find another job and that he was sorry that he couldnt help me.. If your young and a lady dont go by yourself take someone with you! could at least gave me the option to exchange for a vehicle I like but no.. YOU WILL BE SCAMMED if you dont pay attention to the details and know what your doing. I definitely filed a complaint. And watch out for sales lady named Regina she is very manipulative. BE AWARE

I went in not knowing what the problem was with my vehicle they were fast, friendly, & had my vehicle back to me by the end of the day. Larry stayed in communication with me throughout the entire process - let me know what needed to be done, asked if I wanted to proceed, & sent me pictures of the issues they discovered. Very professional - I was very impressed. They just gained a regular customer!

Just wanted to say thank you to Chelsea Arnold for helping me connect my new cell phone to my Tacoma. Worked 2 hours on this project this morning and she had me set up in minutes. She also updated all my apps that I have no idea what they do. She is awesome

Absolutely the worst customer service ever! I’ll be going to the Toyota dealership in Mt. Pleasant to purchase my next vehicle!Stating this now and my truck is only a few months old.I guess they attend a class on how to ALL have the same bad attitude because everyone I encounter was on cue.This is not my first time I encountered the same attitudes, it’s every time I have my truck serviced. I am not the only one who receives this special treatment, I see it with everyone they encounter sitting in the waiting room.

Went to return a part that didnt fit my car on a weekend they told me to come back during the week because they didnt have enough money to pay me back. So I lost a day of work today for them to tell me now that is not returnable

They took care of me above and beyond! Thank you Tito!!

I have 3 Toyota vehicles and tried this place 2 times, they are rude, lazy and a rip off. I purchased 4 tire pressure monitor sensors for one of my cars and paid their ridiculous price of $100 per and I am the type of person that I bought all 4. I went and had new tires put on and had the new sensors installed. The TPS light was on so I went tot he dealer to have them programmed for my car. They wanted $145 to do this! After I spent $428 on the sensors I could have purchase aftermarket for $48... just sad I even called to make a complaint and they refused to work with me... minimum charge is $145... insane even though most forums I read said the dealers would do it for free in most areas... it takes literally 3-4 minutes.***Update*** go to discount tire in Longview they programmed it for free! Completely agreed, it was a complete rip off to charge anyone for that!

Love it and love my car!

Thanks to all who have shared their horrible experience. Im ready to buy a new Tundra and a pattern of complaints such as these say everything. Thanks for your time!

Very fast service and gave us a rental while they worked on our lexus. They were sociable and way more courteous then the previous owners according to my mom.

Everyone was awesome and took great care in addressing everything that needed to be fixed or serviced, and the sweet lady that took my mother and I home until everything was done was awesome and had such a wonderful and humorous attitude! GOD Bless yall and her!

Took in an 84-month Toyota battery that was only 25 months old and dead, they said they would not take it back without it being on the car, really. Took it to another Toyota dealership and all they needed was my VIN number and pulled it up on the computer and said yep its still in warranty. I bought a vehicle from there about 5 years ago and will never buy anything again from that dealership. Congratulations on your fraudulent Customer Service Awards they are complete joke!

I needed a fuse under my dash and was told for my two minute job I needed a appointment and the charge would be up to $50.00.It can be swapped on the service drive for gosh sakes! If this is Longview Toyota’s service I certainly not buy my next RAV4 there.Very weak one star.

I accompanied a friend of mine who was interested in a certified used Camry from their website. We told the salesman who approached us that we wanted to look around the lot, but he escorted us inside, away from the lot. Okay. She was ushered to an Event Registration desk and given a form to fill out. After asking, she was informed it was a trade-in event. She didnt have a trade-in. Hmm. Shed mentioned her line of work to the salesman and a second staff member approached who just so happened to have retired from that same line of work. What a coincidence. The Camry from the website had just been sold, of course. I gave an out the door price range and year models for used vehicles we were interested in. The salesman comes back with monthly payments for brand new cars. I stepped outside and called the dealership, inquiring about the certified used Camry we originally came for. They call me back in TWO minutes, assuring me that the Camry is just waiting for me to come sign the papers and I should just come on in. Incredibly disgusted that Toyota of Longview would use the sleazy old bait-and-switch. Salesman was patronizing and would not respect our wishes to deal in total costs and used vehicles. We went to Tower Honda and had a much better experience and pain-free purchase.

Great experience as usual having our maintenance done on the Camry. Love the donuts and coffee in the morning. Thanks Toyota of Longview..

I bought my first Toyota Highlander from this location in 2001. My husband and I have bought two new Highlanders since then -- one in 2011 and one in 2017. My son is still driving the 2011. The vehicle is superior, and the service and maintenance at this dealership are excellent.Chuck in the service department knows us by name and is always cheerful and helpful. We bring our Highlander in every 5,000 miles. I was sorry to learn that Lori and Dan have both retired. We always enjoyed visiting with them, and Lori was excellent in helping figure out the Blue Tooth and other electronics. She showed me how to do it without making me feel like an idiot for not figuring it out myself!When the time comes for my next Highlander, we will be back to the Longview dealership.

I called today to get information on a part for my vehicle. The price seemed a bit off, so I asked for a part number. They refused to provide the part number, saying its policy not to give part numbers.I called a different dealer, who provided a different price and gave me the part number.Separately, though I wasnt originally going to review them for it, this dealership sold me the -wrong part- for my 2019 Camry a few months back. It was only a $15 part, so I never bothered to return it, but it was disappointing that they sold me the wrong part when they had my VIN number.

I bought two vehicles from here. One was brand new and the other pre-owned. They never gave the courtesy full tank on either after I purchased both. Every time I would bring my car in for maintenance they would overfill my tire pressure. They have also broken multiple tabs under the hood.

I always enjoy servicing our car here. Sure, I can probably get an oil change cheaper somewhere else, but the service is unmatched. I had noticed that the catches that hold the drivers side mat in place had broken and when they picked up the car, they had replaced them with even mentioning it to me. Didnt charge me either. Its little things like that, that keep me coming back.

I was 100% lied to to get me to come over from Shreveport. I asked them to help since they had when I bought a camry from them. I took off work early, left my kids at home and drove over there. They immediately put us with a salesman we had never talked with. We were never once shown the numbers that was promised. Then of course they said it was an estimate. I was excited and told friends and my daughter that it was a done deal. We got home 5 hours after we left Shreveport. I would have never gone based on an estimate. I can do that here. Ill be saving my cash and that will be the last time I humble myself and ask for help. My finances are my own problem but get rid of the lying.

Everyone was friendly and courteous. Helped me drive out in the car I had picked out online. I would recommend Toyota of Longview to anyone in the market for a new or used vehicle.

Be careful of Shyster style sales manager (Micky). You will understand very quickly after talking with him. Be careful consumers.

This has to be the most friendly dealship in town. Collin our salesperson was great. Everyone we came in contact with was as nice as they could be. This was a great buying experience. Easy no hassle process. We had been looking at multiple dealerships and they by far out classed everyone. Collin did great job from start to delivery. Even got to meet the owner which is rear for dealership was very surprised. All I can say is great buying experience do not regret doing business here at all. Thanks for all your help making this a easy experience.

I took a day off and went in to purchase a Corolla. I wasn’t sure of the model I wanted the LE or the SE hatchback. The SE Hatchback was my favorite, but it was to be a commuter car, so that much deluxe wasn’t necessary.My sales person lied to me about there being “add-ons” to the price. There was no listing in the windshield, and my sales person, Eric, said that there were none. When we got to the part where they bring you the offer, there was a charge for nearly $1,100.00 (PVV fee, or something along those lines): basically, nitrogen in the tires, window tint (which Eric claimed came from the factory), tape style door edge protectors, and the processing of the vehicle for sale. If your going to sell cars, manufactures expect you to properly prepare them for the customers. That doesn’t sound like what I should be charged for. This charge effectively negated any discount they showed on their website and pushed the retail price to about $350.00 over MSRP.When I saw the offer they were attempting for my trade, I knew it was time to go. The sales director, Amber, followed me out and spoke with me a little. Already I had lost confidence and didn’t wanna give them ‘another whack’ at me.They were polite, and gave me a bottle of water. Their showroom and facilities seemed practical and economically sound. I don’t like to pay for expensive showrooms either. It was the last day of the sale I was interested in, so I doubt I will return. I feel that this was some leverage they were using, forgetting that I needed motivation, too. I drove a paid for car there. Why would I want to get a new bill and not be getting a bargain?

We had two wonderful buying experiences at Toyota of Longview. Our sales agent, Tammy Jo, was just wonderful. We bought a Highlander and a Rav 4 with four months of each other and both times we were treated with respect and never the cheap, uncomfortable high pressure sales tactics we have experiences at other dealerships. They made car buying fun! Highly recommend Toyota of Longview.

Dave and Tammi are the best! Worked to get me a great deal on the car I wanted! If you’re looking for a new car go see Dave or Tammi and they will fix you up!

All was good with communication via call, email and text with Used car rep and Used car Manager. Once I signed deal and discovered a minor issue it quickly became unpleasant and very unprofessional. No returned calls, emails or text. I run and business and wouldnt tolerate this from Management/staff. Disappointed after a good start to the car deal. Finish with care and value!!!!

I bought a Jeep Wrangler from them a little over a month ago for my job at the post office so a RHD Jeep. It didn’t come with a warranty which wasn’t the greatest thing but I had to have one and it was the only one I found for 100 plus miles from me. So I did it anyways.. worst mistake ever! Within a week I had electrical problems my steering wheel doesn’t work,horn,charger outlets,radio cuts out.. the Jeep also has horrible leaks! Like gets me soaking wet every time it rains.. anyways so I signed my paper work the day I bought the Jeep at the dealership right? Wrong apparently because something THEY did wrong we had to “restructure” the contract which caused my interest rate to go up. They were constantly calling and texting me asking if I had signed it yet because they sent it in the mail. Almost to a point where they were getting frustrated with me as if it was my fault that they didn’t do it correct the first time. You’d think spending almost 30k on a vehicle that you wouldn’t have that many problems with it. STAY AWAY!

An overall great experience with my purchase. From Zach to Micky to Cody, I was treated above expectations. If shopping for a new vehicle, do yourself a favor and shop here. I think you will not be disappointed!

We made an appointment for our oil change and also knew we would probably need new brakes at this visit also. My husband waited for the brake job to be completed. The service department offered to allow him to test drive a car while he waited. We thought that was very considerate of them since he would be there over 2 hours.

Staff is very friendly and accommodating. Just purchased a car from here and everyone was super helpful!

I chose my tentative purchase from their website. Zachary Williams contacted me immediately and provide drive out cost in a matter of minutes. We made an appt. to meet with him two days later. Upon arrival the Rav4 I was interested in was ready for the test drive. Zachary was very attentive and intuitive in providing all answers to all questions, even those I did not know to have. The Sales Manager, Will Dyer, came over and introduced himself during our visit with Zachary. The purchase was finalized my complete satisfaction. Zachary even took us to meet with the Service Department and set appointment for first service. Randy, their Credit Manager, was thorough and personable with integrity, a rare find in retail auto sales. The entire team can be described as true professionals! Toyota of Longview will be my Go To dealer from this point forward.

Probably the best car buying experience ever! Tammi Jo was kind, patient, understanding and most of all NOT PUSHY. She is what all car sales people should strive to be like. This was our first time buying a car without parents and we were super nervous. Ms Tammi made us comfortable and gave us honest advise and well we left HAPPY with a brand new car.

After reluctantly deciding to say good bye to my 97 Toyota Camry, we went to Pat Lobbs Toyota to find another Toyota to last us the next twenty years! Corey Lowery was our awesome Sales Consultant who helped us find a fantastic deal on a Toyota Certified used 2013 Corolla! He was very helpful and patient, not pushy at all. When we mistakenly purchased a vehicle listed online as having cruise control which did not actually have cruise control, Corey made sure that the mistake was made right- within four days, cruise control was installed in our car at no cost to us! The service and parts department was so quick, installing it in less than half an hour. The dealership also had the car state-inspected, registered the car and ordered the license plates for us and put them on for us after the plates arrived! I really appreciated our experience with Corey and Pat Lobbs Toyota and I love our new car! Thank you!

Routine scheduled service appointments- tired were not rotated and paperwork was not accurate leading me to believe nothing was ever done on my car.

Chuck is my service guy and he is awesome. He always makes sure I am taken care of. If they dont have something they always go get it.

I was picking up a new Prius. Great car, great mileage, fast, quiet, handles like its a part of you, safety features galore. Nice salesman who showed many of the features before driving it.

Top Notch Service from Knowledgeable, Professional Mechanics!!! A+ Service Manager Chuck Nix quickly diagnosed the problems with my vehicle and kept me in the loop. Service was fast and accurate, and interactions were professional and courteous. Experience could not have been better~

I wanted to buy a preowned suv here but the 2 sales people never would call me. Thank goodness they do not work there anymore. Their names were Bobby Carr & Randy (?).Seems like they would have wanted to make a sale.

Nick Hughes is awesome!! He goes above and beyond to help answer any questions I have. Hes more than a salesman.

Bought a 2018 Toyota Rav4 from Toyota of Longview, had less than 4,000 miles on it. Had it a year in February. Took it in for service Friday, Feb 21, 2019. All they wanted to do was rotate the tires. Told them I needed it inspected. They did that and wanted to put a new back wiper, which they said was no good. They sold me a Platinum plan for that vehicle, and the service department man, made it plain, that my 2 year, or 25,000 mile warranty was up. I mean really, those people are some of the rudest people, and they want you to be out alot of money when you take your vehicle over there. Why the heck purchase an extended warranty when it covers nothing (to get your money). When you turn the lights on all the way around to the last spot on the lever, there was always 2 lights (little green circles)indicating your lights was on, now there is not but one, and heck I dont want to take it back, afraid of what they may charge. . After purchasing 2 vehicles from there I want purchase another. I will take my business to Honda. Never again will I purchase from Toyota of Longview!!!

Odometer was not set back properly. This took a second trip to the dealership to reset.

Pat Lobbs Toyota of Longview is top notch in their service department. I went in for a scheduled oil change. They were courteous, prompt and efficient in letting me know what my car needed and completed the job in a reasonable amount of time.