I was thrilled that Jax had the two ebikes I wanted in stock. It made the drive from Pasadena worth it. Even the 3.5 hours I was there to get all my accessories, get fitted and learn how to put the bikes on my new car rack was well used time. Zak took me from choosing my bikes to waving goodbye as I drove off with them. He was attentive and enthusiastic about my purchases and taught me so much along the way. I’ll gladly make the drive again once I’ve surprised my husband with his bike so he can get fitted as well.

Payton is an awesome teammate at Jax. I went in and left with the exact bike that I wanted in less than 30 minutes. I live right on Ocean and I needed a beach cruiser after my last was was stolen. Payton and the staff helped me out, took me for a test ride, and got me out the door quickly. I highly recommend.

Anders at Jax in Long Beach took a lot of time and care into helping me select the right bike, a Townie Go electric model. When he learned that I was going to have to wait to arrange to pick it up he offered to deliver it to my home. Thanks, Jax, and especially to Anders for outstanding service.Penny Watson- Long Beach, CA

The service was great!! They stayed open an extra hour to help me buy a brand new bike. Jonathan was very helpful. He walked me through everything and took me on a test ride showing me all the features. Definitely worth the two hour drive I took to get there.

To me, this place is the best bike shop in Long Beach. They really have great customer service that helps us decide if the bike should be right for us. The quality of the bikes is excellent and prices are fair. Also, the variety of bikes is amazing. We are very happy to have found this bike shop in Long.Thank you guys!

Big bike shop, little expensive, I got what I needed but it took over 20 mins. Hopefully next time the employee won’t waste 15 mins jaw jacking with the female customer in-front of me. Overall it’s not my first pick of bike shop, but they have things other shops don’t.

Ive bought a few bikes from Jax LBC over the last 20 years including my recent eBikes. This is one of the better bicycle stores in Long Beach. They specialize in Trek bikes but the selection is good. I had an issue when purchasing a new bike from them recently and after voicing my frustrations, the manager along with Zac and Tommy, were able to workout a deal that will keep my business.

Ive passed Jax Lord knows how many times over the years. But after a challenge to compete in a biathlon from my best friend I needed a bike. The staff (Zac and Jordan) were really helpful and set me up with the perfect best friend dusting machine I couldve asked for! Thanks guys!

BE AWARE that they dont accept returns here. I wanted to return a bottom bracket and I was told that they have not been doing returns for over a year. Fine, but they need to make that clear before/during the sale.

I came in for a bike seat replacement. They had what I needed and were able to install and adjust it fairly quickly. Helpful staff. They also have a wide variety of bikes and accessories.

Ocean views, while riding our Trek pedal assist verb + 3 with the Queen Mary in the background.#ONLYINTHELBC

Very informative answered all my questions on the e-bike I was interested in purchasing. Zac did a great job juggling all the customers.By the way, I did purchase the Navigator.

The best on the West! Super friendly and very knowledgeable about bikes and merchandise. There are many bike stores in Southern California and I choose to give my business to this shop because of what they stand for, making people Happy! Big shout out goes to Peyton for his hospitality and Grade a service.

Jax bicycle shop! My favorite bike shop. Very clean, organized, staff is personable and knowledgeable. Great price for all your bicycle needs

Purchased a road bicycle online one night at 11pm. 30 minutes before opening the next day I had confirmation that the bicycle was indeed in stock as listed and the purchase was complete as well as the bicycle safely set-aside. I was also called at opening to go over additional details which I hadnt even thought of so that the bicycle would be ready for my arrival.

Jax is amazing. Extremely knowledgeable team, personal service and excellent work. Wouldnt go anywhere else!

Excellent, knowledgeable, and friendly staff at Jax in Long Beach. I highly recommend this place for all things cycling related.

Poor Quality Work. Work & parts paid for and not performed.Paid around $280 for a Peak Performance Service and a couple of misc items such as taking the factory screws out for a water bottle cage, and replace rim tape, and find whats clicking in the crank, even tipped mechanic $10.What I discovered. Immediately noticed when I picked up bike they did take out the factory screws so I could add a water bottle. Had issue fixed immediately after mechanic check if it was documented on work order.First ride noticed break was rubbing against tire (Poor Quality Work)2nd ride, found myself riding along PCH when mechanic rode beside me and heard noise still in crank (Small World)3rd ride had a flat tire, and during repair I discovered they did not replace rim tape, which was also documented on the work order & rim tape paid for.Decided I needed to give them feedback and return to shop with receipt and get refund for axle tape. Guy at register had an issue with refunding $4 and change for rim tape so I told him to stick it, well you know where and left. I followed up with a phone with Manager and shared my experience. Not a reputable bike shop, poor quality work, poor customer service.

I love going to Jax! The staff is totally knowledgeable and very helpful.

Great service, and knowledgeable staff, who dont try to upsell or price gouge.

Great customer service and a good amount of bikes to choose from! I definitely recommend this place :)

Very knowledgeable staff and technicians and unbelievable excellent customer service experience

Extremely knowledgeable staff. Tommy is amazing! Thank you for all your help!

Current date: April 17, 2021: Im curious about the $10 and $20 discounts that popped up on my phone> I was pretty excited as my bike needs some work and I know Jax isnt cheap. But when I looked at the tiny print It shows that the coupon is valid for July 3 - July 31. 2020. So perhaps that could be updated.

Jax Bicycle is awesome. They were able to find me the perfect bicycle that fits my needs. Jonathan was an awesome sales person and helped me throughout the entire process.

Classic 1976 Schwinn Breeze was inspected and adjustments, repair and cleaning performed to make the bike road ready. I had an enjoyable ride on it at CiCLAVIA on Aug 15th.

Zachary Houghton was the sales representative who assisted me with my new 2021 Trek Domane SL 6. He provided me with the best customer service Ive ever experienced. Zac was knowledgeable, caring, attentive, engaging, provided excellent communication skills, outstanding listener, patient, caring, and professional.

Matt B. was an extremely helpful salesperson. I came in knowing nothing about different types of bikes. He was patient answering all questions. He showed me several bikes without any pressure to buy. Very satisfied with my purchase. Highly recommend.

Awful experience, they have very bad customer service it took us almost 3 hours to pick up a bike and they never answer the phone. The bikes are also overpriced and the building is not the best.

Certainly not the least expensive place in town, but they do quality work, take the time to explain what is needed and why, and get the job done quickly and competently. My bike had extensive rust damage due to being stored near chlorine. They restored it better than new and gave me different options to control cost. COVID has caused them to severely limit people in the store, but they do their best to keep the line moving as fast as they can.

Jax Bicycles in Long Beach is a refreshingly pleasant and quality experience. I came in to have my Trek Marlin 6 adjusted and I immediately noticed that everyone who works there was incredibly polite and extremely professional. The store feels clean and organized. Like a well tuned bike, everyone who works there can shift between customers very smoothly. Tommy is a fantastic service engineer/mechanic who is passionate about his job and loves to share knowledge about maintaining your bike. He explained how every screw and bolt within the gear system can be adjusted and even why. To be explained a technical process so clearly and distinctly with patience is something I rarely come across. He quickly adjusted the front and rear derailleurs by starting from a baseline and working his way up. The gears feel amazing now. Zac is a great guy and he was super hospitable. He made the experience feel like youre coming over to hangout with a friend. Awesome experience all around. I highly recommend this location. Very organized.

Terrific service! Great integrity!

Staff: 10/10 Service: 10/10- super happy with my experienceOnly gave 4 stars bc it seems like they carry mostly Trek bikes so if you want more variety you have to make a different trip. Nonetheless, I found a PERFECT bike under my budget and a few pointers for what I’m going to want in my next bike. The service staff was amazing and got all the accessories onto my bike in the moment. The woman who helped me, Sherri, was patient, knowledgeable, and got real with me about what features I needed in this first bike. Added bonus we had a ton of fun! Would definitely recommend if you’re in the market for a new bike!

Payton was very helpful in building my bike and Im very happy with the service at Jax Bicycle Center. Thank you.

Wonderful customer service! I sent an email inquiring about a bike they had in stock and I got a reply instantly. Went into the store soon after, tested out a bike and walked out with it. Very impressed with the service and the quality of products!

Good experience of buying a new bike. I liked the big selection and quality of products. The staff was knowledgeable and very friendly.

TO MUCH WAIT TIME IN THIS HEAT!!!1HOUR WAIT THEN ONCES INSIDE YOU HAVE TO SIT TILL BE CALLED, FOR ANOTHER 30min IF LUCKY OR SO TILL THEY ATTEND YOU.....

Very helpful with purchase a bike for my daughters birthday. Answered all my questions and I was in and out in less than 10 minutes.

Loved that your shop actually had stock in hand. Loving my new Trek. Thanks for assisting me Payton.

The staff is knowledgeable and the place is well managed. The pandemic has made many inconveniences, and I appreciate Jax is open and was able to quickly repair my grandsons bicycle.

Multiple bad experiences with service department. Wont be going back there anytime soon.

Sherri (sp) was amazing. Her confidence in my child’s ability to ride without training wheels was the last boost she needed. She rode easily on the first day! I got much more than the check up I came in for.

I bought my first bike 18 years ago,My experience was great thenand great today.Today i bought a new bike my Sales guy Matt B. Was awesome, very helpful and kind. He took us out for a test ride and we were hooked. Towney peddle assist are awesome Bikes ! Worth every penny. I read some negative reviews about this bike so thankful we were able to ride them totally changed our minds. They are super fun!! Thanks Matt for your kindness and your feedback on these bikes!

Zack was awesome in assisting me with my purchase. After my new ride was assembled a few days later he sized it for me and assisted me in putting it in my vehicle to take home. The COVID safety protocols were being enforced so I felt very safe in the store. A great place to shop, get advice, find everything for your bicycle. I’m a very satisfied customer.

We came in on Friday evening to get my 11 year old son a bike. Matt was so helpful in sizing him on an appropriate adult frame that still has years for him to grow into by adjusting the seat and handlebars. They didn’t have the 26” frame at the LB location, but they did at HB. The manager from HB delivered it to LB and they assembled it Sat morning so we could go first thing and have him test it out. He loves it. We got him a Hybrid TREK bike, it was a little more pricey than I had planned to spend, but it’s a really good quality bike and the fact that he’ll be able to ride it for several years without outgrowing it in a year or two totally makes it worth it. So happy with the purchase and the excellent customer service. Plus they were very covid safe, only allowing a limited amount of people in the store at a time to not be too crowded.

They have a great selection of bikes. Sales associates are very informative, friendly, and patient. They make sure that you leave the place happy.It was a 1 on 1 shopping experience and they took the time to answer all my questions and show me what they had available.Although I gave them a 10 out of 10, my only suggestion to make the experience even better would be to set up some kind of canopy or umbrellas outside to provide shade to the customers waiting in the stand-by line to get inside the store during this COVID pandemic. I waited in line for nearly an hour to get in on my first visit and I, along with the others waiting outside, wouldve appreciated anything to make the wait more comfortable.

Friendly staff and knowledgeable. Nice selection of bicycles

They are very knowledgeable about bikes and service bikes there too.

First...I am grateful that Jax was able to open! Needed my bike serviced and Jax is my only choice for that.Second...Appreciate the quick initial response to my service request from Tommy. Glad I was able to secure an appointment.Third...I am totally impressed that Dave (The President) took the time to make sure I was cared for as a customer and that I had secured a service appoint. Trust me....this story will be told over and over again.Fourth - Travis took the best care of me when I dropped my bike off. He was fast, friendly, professional and fun. All reasons why I prefer to do business at Jax.Fifth - my bike wax serviced and returned to me fast. I some extra $ on a new speedometer and that was done as well. Once again, Travis treated me like a gold customer. Zak was also a pleasure to deal withBottom line ....I bought this bike over 10 years ago at Jax. I was impressed with the knowledge of the people working there and the service. This visit was no different. People repeat business where they feel valued and are treated with honesty and respect.I recommend Jax all the time for this reason

Quality work and great advice

Zac was very helpful when I bought my first bike from there.

Great repair service!

Nice sales assistance. Repair included extras that I would not have known to ask for. I appreciate that in the safety of my bike

A little bit of a wait because of COVID restrictions, but the staff was helpful and friendly. I didnt feel rushed and they helped me with my choices. They have a well organized store, lots of different price points and everything you need to cycle.

Great placeDerick is the campy guruHe took care of me other places would of told me I need to replaceIf you have campy go see Derick

Bought a bike here. Was helped by Matt. He was nice, helpful and very professional. Highly recommend this store. They’re really busy have patience with them.

Super friendly staff. I had to wait in line for two hours, but they had the proper inner tube in stock and the technician fixed the tire on the spot. He was very personable and professional. Thank you JAX for getting my daughter back on the road!

Everyone we worked with when purchasing our Trek E bikes were fantastic! They were so nice! Every time Ive been back in to pick up something new for our bikes, theyve remembered me and treat us like old friends. Thats so rare nowadays.

Prefect place to purchase a bike. You will know that you will get the support needed for your Bike. Thank you Sherry for your support on picking out the right bike.

The hour and 30 minute wait to get in the door was worth it. Costumer service was explicit, a ten, 5 star. Sherri was full of empathy and was outstanding with her knowledge of bikes and made me feel at home. She was very informative and helpful with my purchases. Someone give this woman a raise!

My son recently moved from NY to LA. Even though he has a car, he wished he had a bike.This afternoon I called Jaxs bike center and spoke with Matt -  my son gets his bike tomorrow morning!Thank you, Matt!BennyNew York

I do not go anywhere else!! Their staff are very attentive to your bike needs!! I have been going to them for years!!!

Guys at this bicycle shop/center have excellent knowledge and always have great advice & direction.Tommy F. is a world class bike mechanic and always helps me with my service needs & beyond.

Wanting to get some sun and exercise, ended up at JAX planning to buy a bike. The bike I wanted to buy was not available in Medium. I asked the person helping me if any of their other store had them in stock and was told no without checking the system. So I ended up buying the small and given a pickup date after 2 days. I get home and check online and see the medium in stock at a couple of the other locations.Fortunately the store manager was Tommy was extremely helpful. He got me the medium from one of their other stores which had them in stock. When I went to pick up the bike, he was extremely helpful. Showed me all the features an also adjusted the bike to height. Thank you Tommy for the excellent customer service.

Staff is friendly and knowledgeable. They have a lot of inventory on site.

Ted is awesome, great help, awesome inventory, the staff is orderly and they are all well informed. 10/10

Amazing range and selection in stock, knowledgable and friendly staff.

Excellent service. very willing to work on your bike no matter where you purchased it.

Your local great bike shop with outstanding service, capable mechanics, and a solid selection

Fair, if seeking non Mt. Bike And accessories, youl likely find it. However, the cost of helmets and other items, high.

10/10Zac is awesome and helpfulThe store has friendly staff and great vibe. They have everything you need and knowledge about bikes.

Expertise, time and quality. Sherri is amazing. thankful they have passionate cyclists working there.

Zac was very friendly and helpful. He helped size my wife to her new bike and fixed my flat on my bike when we picked up my wifes new bike and carrier for the baby. I bought my Trek Valencia back 10 years ago at Jaxs and the service is still what I remember it to be; phenomenal.

The service provided here by their mechanics is OUTSTANDING. I will not hesitate to bring my Bicycles here for any repairs. I highly recommend this place.

I went in to upgrade to a new 2021 Trek bike and pick up a few items. Zac was awesome and made my shopping experience very pleasant. I can’t wait until my new bike comes in. Yay Jax!

The Covid process sucks, service is slow and we could social distance inside the store rather than lining up along the hot wall like a bunch of Third graders. How about finding a new way to work rather than taking 20 minutes to cash out each customer.

They were great. I had a hard to find size innertube tire and they were able to order it in a week.i had searched everywhere and couldnt even get it from major online shopping websites. Jax is awesome.

COVID-19 has increased demand for bikes, parts, pumps and repair services.Most businesses have changed their processes to accommodate this demand. Not JAX.Expect long lines, poorly trained staff and part shortages. Too bad. This used to be a pretty good little shop. I hope they get their act together soon with better customer service to reduce wait times and advise people in line of what to expect.

Everyone was really nice to work with and even with the situation at hand due to Covid-19 and the high demand for bikes and bike services, it was a smooth and easy transaction. Their staff at the Long Beach Store made this transaction really enjoyable, curb side pick up was great! thank you, thank you for your service!

Such a great place to buy a bike and get friendly service. I was looking for a specific mountain bike and Zac went the extra mile by calling the other shop locations to find out in the inventory. Love our new Trek mountain bike!

Excellent place to get advice from the bike mechanics about specific adjustments on your bicycle. Excellent place for major bike maintenance to be accomplished, by them. Very professional.

This place is pretty nice. I get the whole cov and social distancing thing but literally waited an hour to just get into the store..... Like really.

I enjoyed my visit here and will be purchasing a bike because of their service. During these times everyone wants a bike, and they had great inventory.

This place is one of the last of its kind, a store with friendly professionals who know the product they are selling and are willing to tailor suggestions to the customers needs. I didnt even have to hunt someone down, they came up to me asking if I needed help, just as I walked in the door. Made a quick trip very efficient. Thank you.

Travis was exceptional. He is enthusiastic, driven and an asset to Jaks Long Beach. After the general inspection, he eloquently explained the intricacies of my repair options along with the potential ramifications of what may be experienced by taking a particular course of action. He proposed an expected completion date and I was satisfied.He later called me the same day to notify me my repair was complete and that one of the repairs I was considering turned out to be simpler than expected, thus saving me money. Upon my arrival he provided a clear explanation concerning all the work done while at the same time expressing sensitivity to my wishes and desires. This was the best experience I have ever had at Jaks Long Beach. Please send him my warmest regards. Thank you.

I needed a helmet and started browsing around, they had top-tier helmets but nothing less than $60. I just needed something basic, didnt have extra cash to spend on a premium helmet. On our way our the owner flagged us down and said he has some on sale for half off in the back. He walks back and pulls out what looks like a big screen TV box full of helmets.He pulls a helmet. Perfect size, perfect color, perfect style. Its got a tiny scuff on the top less than 1/4 inch long, but thats it. He said these were some of the imperfect ones left from a wholesale event.This guy is one of the best salesmen I have ever experienced. He made sure all of our needs were met including affordability, and could spot our concerns from a mile a way without us saying a word.Im not sure about the rest of the staff, but I had nothing but an excellent experience. Will be back.

Jax bicycle is the best in the city, the salesman (ZAC) is extremely knowledgeable making my family and I experience very fun and successful, anyone who wants a bike go Jax 💯🚲

Outstanding customer service. Outstanding service. Simply outstanding. Jim was great. Nathan was great. Couldn’t be happier with the quality of work on our bikes or the customer service we received. Jim and Nathan (and the whole Jax Team) are extremely knowledgeable and helpful.

Staff seemed very happy to help me, even though all I needed was a new tire tube. When the first one ripped open a couple hours after I took it home, the person that helped me went above and beyond making sure it didnt happen the second time.

When i have minor issues with my bike i can get help at Jax and the get me back on the road fast!

They don’t take returns (for a brand new, unopened item). In this day and age, how can a business survive without taking returns (or at least store credit)? Will be taking my business elsewhere.

Excellent service!

They asked me for money in advance to be able to sell a bicycle when I picked it up, they simply told me that there is no longer a stay. 2 hours until here.truly irresponsible employees.never come back

Excellent customer service to make right on everything as a result of Tommy s leadership as the General Manager at the Long BEach store. Additionally, Travis, the Service Manager is extremely knowledgable

Jax did an awesome and fast job of tuning up my Specialized Roubaix. They got it running just like new a whole day earlier than expected. They had all the special parts in stock that my bike needed.The staff is very knowledgeable both on the phone and in person. They even were kind enough to give me a complimentary basic bike fit and adjusted my cleats.Thanks! Highly recommended!

I was told that dismantling of the bike for cleaning, tightening, adjustments of what’s needed including lubrication of parts will make my road bike feel new in riding it again, guess what? The only difference I saw was it was physically clean on the outside but, as far as the issue I mentioned about the little noise and not normal shifting of the chain was still there. I am disappointed. I was told that I need to leave the bike for service and return the next Day but to my surprise, after just a few hours, I received a message that my bike was ready for pick up. Now I wonder if they really did dismantle the bike for proper point inspection snd lubrication and proper adjustments and tightening of everything the way it should have been done?

Went there yesterday, had a line standing outside. For safety to us and their staff..Then came close to closing time, they ushered us all in. Was not enough room to stand 6 apart. When the guy that came to assist me, he was in a rush and gave me the wrong size inner tube and the wrong brakes. My fault as well for not double checking his work. When I noticed it was wrong, I checked receipt. States unable to return due to covid all sales are final!

Everything! Matt Brearley was the most knowledgeable and attentive customer service professional I have ever encountered. Not only did he track down a bike for me (nearly impossible right now), he patiently and expertly explained everything about the bike and what to expect when riding it. I am just getting into serious cycling so having someone teach me so much during this process was amazing. His enthusiasm and support were truly remarkable. Because of Matt Brearley I will exclusively go to JAX for all of my cycling needs in the future and will recommend JAX to everyone.Buying a bike at JAX was a great experience. A+

Jax has very knowledgeable employees and are helpful in making decisions.They know how to ask the right questions.

Thank you Tommy for helping me pick the right bike and adding some cool accessories to go with it. I appreciate the hospitality and your patience. Thank you for answering all my questions and for your positive opinions. I’ll definitely be coming back for sure, I want to thank you all for all the hard work that you do for us all.