Best Verizon store Ive ever been to. Never had an issue. Employees know me by name, and always seem happy to help. Moved recently and now this store is 30 minutes away and I STILL choose to come here.b

Don’t waste your time. Store is empty. Parking lot empty. Not taking customers without an appointment. Waste of time. Go somewhere else.

Great store. Great customer service. Easy to access.

Informative visit. May return . Short on representatives though.

Horrible customer service at this location. Save yourself time and frustration, just go to a different store. All i needed was a sim card, these people refused to give it to me. Went to new location, got it in five minutes, no issues. Just dont even bother going here.

Staff was friendly and helpful

Fast service and friendly staff. Even though they didnt want to warranty my phone due to manufacturers defects they still provided great customer service

Guys there are very helpful

Went into the store and the greeter was able to assist me in freeing up space and giving my bog down phone. We removed a few apps that had advertising in them and my phone seems to be working fine now. Stay tuned.

The people helped us out! I really appreciate them! Specially, the manager Steve is really great person! So, we can smoothly operate our CES!

Cheap! Second phone for free and casing

4 and a half. Very friendly and helpfulMy mom needed a charger cable for her phone and we had a great sales experience. Very clean store. And nice location.

George B. Is literally the most helpful guy Ive ever bought a phone from. This store is clean and quick and theyre really honest. Ive bought at least 5 phones from this store dealing specifically with George. And Ive even bought accessories. Wont deal with anyone else or go to any other location.

The person that helped me was very knowledgeable about my phone & what to do. I happen to like this store above the other Verizon Stores. Always friendly & helpful.

Great staff very helpful.

Excellent service took care of me right away, solve my problem quicker than I thought was possible

The staff was very helpful & courteous. However, to simply replace a broken phone under warranty, they cannot help. I am not a fan of Verizons new system. They used to actually offer assistance to the patrons who visited their stores. Now it is a cell phone bubblegum machine. Put your money in and you get a shinny new phone to chew on. But if you need assistance with an existing phone or have a warranty issue, you can expect to spend your time waiting on the phone listening to that gawd awful music waiting for a warm blooded breathing person to help you or you can fill out the forms online with your broken phone. I could have gone home to fill out the online forms on my computer, but that happened to be 70 miles away. Good luck if you go there looking for service.

Great crew at this location! They are always so helpful and friendly. Matt is great! Thanks for making this a great experience. This is our new home Verizon location.

The first time I came in this guy treated me like I was a piece of s..t! Today I came in due to phone not charging. This guy today was an absolute angel. Treated me with respect and helped me fix the problem!!! Thats all I wanted. The other one didnt even fix the problem plus treated me like s..t. Wish I knew the sweet guys name from today. Hopefully youll know who you are. Plus gave me a charger which fixed the problem. It was Monday memorial day. Thanks again. Wish they were all like you. Have a nice day😀😎

I purchased my iPhone at this location. The guy that sold me my phone, I believe his name is Chuck. He was very knowledgeable & friendly. I kept changing my mind and he was really great about it. I was there with my father -in -law and my 2 year old child and we were all treated very well. He also is a very good salesman he got us to walk out of there with not only a new phone but a bunch of accessories as well. Still not sure how that happened :)

Verizons customer service equality phone Ive always been the best still the same five star

The staff has been friendly & helpful when Ive gone, although a few of those visits have included long waits...Also: months back I informed the store manager that the phone number listed for this store DOES NOT give the option to speak to someone at this store, instead it transfers you to the main Verizon call center.I just tried calling the store & same thing.

Got in quickly and took care of my problem. Very knowledgable staff

Went into this store for a new phone. Salesperson assured me he could transfer all the data/files from old to new. I told him Id rather do it myself, and he insisted. Once it was over, he lost all the data from an app Id been using for almost 10 years. Dont trust them.

I went to quickly check out some phones. A sales person came right up to me and asked if I needed help and they werent pushy.

Always helpful

Customer service is amazing and I like that Im known when coming into this location. Always extremely helpful in helping with plans, accessories and devices. Thanks Liz

This is the closest store to me and it’s a waste of time going there. No we can’t do that and no we don’t have those here is their answer for everything. I went online and bought 2 new IPhones to upgrade 2 of our 3 lines and called in to have them activated when we received them. I tried to go in for covers and cases and no was the first thing they said. I’ll never go to that store again. They have lost hundreds of dollars in business in this purchase alone.

Dominque is the definition of customer service, when i can afford to im going to try to steal him away from them. The service in this store is mind blowing compared to the ATT store in same center.

Overall not a bad experience. Ive been here now perhaps 3 or 4 times for various issues and I got a bit of a mixed experiences, but nothing worse than 90 minutes altogether, other times much shorter. Certainly waaaaay better than DMV!

They do their best to get you helped as soon as possible but it is a small store

Not a good place

Pretty busy on Saturdays, staff is friendly, they dont try to pressure you into upgrading or buying products which is what I like,however the customer service of the phone sucks, and they arent very helpful. j drop calls everyday so I plan on switching services.

Very helpful & courteous. Got the job dont fast when we needed a new sim card.

I recently was helping a blind elderly friend purchase wireless service. I took him to Verizon on Charleston and Rainbow in the Albertsons Shopping Center. The employees at Verizon not only provided the basic phone and helped set up auto-pay, they also took the time to help set the phone up so a blind person could easily use it. They took the extra time to sit with this customer and actually teacch him to use the device. I was so please and impressed to see that they actually care more about the customer than the dollar. I have been a customer at this Verizon store for about 10 years. I have always received attentive and personal service, but today, I saw what sets this Verizon store apart from all other cellular stores - not just Verizon--- Its the people at this store. They know their products, their customers, and they have the true desire to be sure everyones needs are met as much as possible. You cant go wrong if you shop here.....It is truly a good experience.

OUTSTANDING SUPPORT AND EDUCATIONAL TRAINING ON THE USE OF CELL PHONES.

Nothing good to say. Horrible customer service. To expensive and poor service.

Very! Helpful and nice people I love this store 🤩🤩😜😝😝😜😛

👎

Very helpful people that take care of any of you needs.

Horrible Customer Service! Concidering I also spoke to the General Manager it makes perfect sence why the the staff at this location is rude and unprofessional! I have been in this store several times and every time my experience was the same, I will choose a different store when a make my next purchase!

Nice

Had annoying problem and hesitated to go in because do not being made to feel foolish when the fix seems easy, but the problem got too annoying so I stopped by. They cleared my phone problem in two minutes and did not even laugh or Demean me. Thanks!

This is one of the best extremely helpful

Santo is such a great knowledgeable person thanks for all the help!

The manager Mike helped me clear up a glitch from another stores mistake on a billing issue. He was way considerate and efficient

Great chinese restaurant, Ross & other business

Great customer service at this Verizon store.

Excellent help, they know the best solutions, and they are nice!

George was amazing. He helped my grandma get a new wifi hotspot for her ipad and got me a new blue pixel XL. He is a huge help! Julieta (sorry if I misspelled your name), was also a huge help and gave us extra assurance we were making the correct purchase and told me about a discount I didnt know I was eligible for. Thanks for the help guys!!

This store & the pple in it suck as far as knowledge abt cell phones go. Been here 5 times in 11 mos on advice from tech support to change SIM card (3), have them look at it cuz they know better than me, have them look at it cuz theyre professional & can fix the problem & finally to turn it in for good after talking to Verizon & finding out that 3 mos ago, as I requested they did a tower check & found out Im getting marginal service. Wasnt told that. So made a deal to cancel service, turn in phone. This idiot says cant take this phone BK after 11 mos. I said I think u will, look it up... I lost big time on this. No calls could be made inside, was told VERIZON doesnt garentee u can talk inside on cell phones..Swear, they told me that!!! Dropped call after dropped call. Towards the end no incoming or outgoing calls could be made. Im disabled & live alone. Not acceptable! No excuse Verizon ! This store could have been much more accommodating. Always there 2 hours & its 10 miles round trip.

Dont ever go in store but David has been an amazing help and my family has been with Verizon since 2005 . That store has amazing customer service. Very happy wish all the storebdid

Dont bother going in if you have any technical issues with your phone. Employees have zero interest in helping anyone unless you plan on buying something. Instead of putting any effort to solve the problem and help you they would rather have you fight customer support on the phone or find another store.

Had a problem with my Samsung 4 and Katie & Ricky were not familiar with the message that showed up. They googled the problem message that was showing up and were able to fix the problem within 5 minutes.My phone is working properly and it is the only location I will go to if I have another problem.Thanks for your patience in fixing the problem!

Very fun and professional team members.

DO NOT DEAL WITH THESE PEOPLE! THIEVES, JERKING UP PRICES FROM MONTH TO MONTH!

Theyre busier worrying about customer service than actually providing the customer service.

Went in about my s7 edge(that I had for 2 days) I walked in at about 7:52 pm(store closes at 8pm) from where a Samsung TECH told me that the back cracked due to the battery swelling. Went in was told to call insurance because according to him i dropped it. Even thought I clearly explained to REP (not tech) what Samsung just told me and I was advised to go to the store to have them swap it out. I was flat out told the store would not take it because it would be a loss for them. I have spent hours on the phone going back n forth with tech support. Because the back is cracked they dont want to honor the warranty. But the root cause of the Crack is from the battery swelling. No one in the store cared. I hope vzw checks the store reviews because the likelihood of my referring a friend or family member to vzw after this experience is 0% however the likelihood of me discouraging them is 100%. I have been a paying customer over 6 years and haveven upgraded many times and never been subjected to such unsatisfactory treatment. Vzw you need to get your stores in order and stop outsourcing to so many vendors to get all your team on one accord.

The crew is amazing! No pressure, there to help you.

I was helped by David, he helped my husband and I both on separate occasions, he was very informative and professional. If you go to this Verizon store always ask for David.

Everyone looks sad and un happy

Used to be a lot better but going down hill

Walked in about 15 minutes before they closed and the place was near empty. Instant customer service and was able to resolve my problem in minutes.

Hate Verizon. Would take cricket over them.

Horrible customer service everyone in this store needs to go back to CS 101. Starting with the manager or store lead to all employees. Never again I will do business with Verizon smh.

The fellow that I dealt with was extremely helpful, not to mention friendly and cheerful.

Staff is a bit rude and act as if they have something else better to do with their time besides help with your phone 🙄

Amazing service, great value

The customer service when you get someone that knows what theyre doing but way too long of a wait when you waiting to get called

RUDE! Avoid fat old guy named Chris. Very impatient and no respect. Screw you Verizon

They dont care sat and waited for 45mins waiting to be helped when there was three guys standing around not doing anything and when you ask a question about a phone they dont know anything about it

Very good help tried to help my problem yesterday anyway tomorrow will work.

No Good services, costumer service I sent, no Business, your Money is nat good to Dent tack forever I so despite why Verizon wow

Horrible place to do business

Great people and friendly customer service!!

Verizon is the only services we will use for the hole family.They have helped us so much every time we go in.All our phones, tablets, head phones come from Verizon.

Very friendly, helpful and knowledgeable!!

Bad customer service, when to update phone didnt even botherasking what I was looking for or say if there was any type of offer,very low inventory display,,best buy way better

Fast service and very helpful

Great service and follow up

Very good service.

Pretty chill people there. Had to wait for almost 20min to talk to someone though.

Horrible you guys have records and couldnt produce the information that was given to me simply not fair

Best costumer service

Lazy employees; no work ethic.

I have been a customer for years and they couldnt even price match best buy, so much for being a loyal customer

Takes for ever Just to get to someone to something done in the store

Staff takes customers as they wish not by arrival time

Good service

Helpful and fast.

Great service

Very helpful

Too busy, customers waiting, left.

Very good.

Poor customer service

Amazing service.

My Verizon store for years

Cool guys

Nothing exciting

Very crowded