Store Manager provided professional, personable assistance in resolving my service issue. Great experience!

Broke my phone while on vacation. Instead of waiting until I got home to replace it, I decided to see if there was a Cricket store nearby. Fortunately, there was! On Thursday the 17th (June), I visited your store. The two people that assisted me were very friendly and helpful. I was able to get my service up and running in a short time. Highly recommended! They know their stuff!

Phone works great. Bought a phone case and a screen protector. He tried 4 times to get the right fit. I finally had to leave with a case I didnt even want because they refuse to refund you for anything and the screen protector still lifted at two corners less then a week after purchase. Waste of a total of almost $50. The young man helping was nice enough but still a waste. Happy with the phone but I wont waste money on accessories next time.

Went in to switch from my Wal-Mart phone to a cricket phone ...since rep didnt ask me if I wanted to keep my old # I assumed he understood.....well.. He didnt....Took 6 hours to get the old. # assigned to new phone..and another $70 dollarsOn top of the 70 the day before. Issue finally resolved.

Desire V. provided some of the worst customer service experiences I have ever received. Extremely rude and condescending to the point that I was very tempted to leave the store. Being a professional business person who knows the level of customer service needed to succeed in busines, I was appalled by her attitude and behavior. I dont see myself doing business with Cricket Wireless ever again. A few days later, I was doing business with Boost Mobile at 13220 Starky Rd suite 800, Large. Really good experience. I recommend you send all your friends with phone needs here. Be sure to ask for Jeremy. He was awesome.

Earl was fantastic. He provided options, technical information and patiently provided me with everything I needed to make a decision. I was not ready for service yet, shopping and doing research and when the time comes he is definitely the person I will look for. Thank you!

The guys in this store are so helpful and nice

The guys here are super nice and knowledgeable. The process for porting my number was quick and easy, plus I got an upgraded phone. I will definitely recommend them and Cricket Wireless. Thanks for going above and beyond! Its much appreciated!

Unhelpful, seemed bothered that we were there. Left very quickly after

This Store Is A RIPOFF BEWARE They Wanted To Charge Almost Twice As Much More Then The Cricket Store At 4248 Park Blvd N, Pinellas Park, FL 33781 In Pinellas Park

Shaun has to be one of the best workers Ive seen. Both him and the manager is very kind and helpful. I love coming to this location. They make it fast and easy to get everything set up and they always hook it up.

Deandre Was Awesome. He Provided Great Customer Service &’ Has Great Communication, He Gave Help When Needed, He’s Very Much Appreciated.

I was helped by a young gentleman deandre howard intelligent young man helped me oick a new phone out for my daughter good job buddy👍🏻

Deandre very knowledgeable about his phone great guy asked him about an old phone and he knew exactly how to help me would definitely recommend!

I got help from deAndre and he was very respectful, understand what he was doing answered all my question thanks for the help again deandre🙏🙏🙏...

Worse cricket store ive ever been too. The turn around in staff gives me hope i wont have to travel the extra difference to obtain trustworthy, honest, reliable customer service but, each time they prove what losey support they offer. Lies, lies and pathetic service is all ive rcvd from this place.

Great experience! Super friendly staff... Earl and Jon were great!! Thanks guys!!!

Very nice customer service from a young man name Dre, helped me with all my phone troubles, handled everything like a manager I was really impressed by his performance Thank you Dre

Great management, great staff. Great prices .I gave it a 5 star

The Largo location has some Unprofessional characters. I went to purchase a charger and the customer service guy literally berated me because I asked about a product in an unlabeled bag. He also yelled its MY STORE very threatening. So l left without a purchase. Drove to the Seminole location and received EXCELLENT customer service! Night & day.

Deandre was super helpful and I love the cricket atmosphere makes me feel at home 😀

Earl is super knowledgeable and got us a great deal! Im recommending him and this store to all my friends and family!

The extremely friendly, knowledgeable staff makes this my favorite Cricket location in Tampa Bay!

The best Cricket store around!!! I have been with Cricket for years the prices and service is amazing. I am on auto pay and have never had a problem the whole family loves Cricket and there service, in store and out. 5 stars for me. If you dont come to this location your at the wrong one!

The staff is amazing but Shalin is the best by far. She is super friendly and extremely helpful. The day I went in there was a pretty bad day for me and this girl stood there for like 10 minutes just letting me vent to her. You don’t find a lot of people like that.

Deandre and Earl were very helpful great Customer service and very knowledgeable!

Deandre was very knowledgeable and helped me fix my phone.

Very knowledgeable about cell phones and willing to take the time to show you how to do things, etc. Very good prices on cell phones and plans also. They are honest and help you.

Let me tell you about this store, and this company. Crickets social media page told us if we add a line is $10 off the plan. Never mentioned any stipulations. I sell my Metro PCs phone to be able to switch to cricket. I get to cricket and its raining outside.The kid on the motorcycle shows up 20 minutes late while were standing outside, in the rain, making my fiance late for work. We get done the sale, I port my Metro number in, cancelling my service obviously. And he tells me a price thats $10 higher than expected.At THAT point Im told of the stipulations of the family save plan, not before I cancel my drive, not before I sell my metro phone. Nothing about this experience was acceptable whatsoever. And he has no remorse other than sorry in a basically not my problem attitude.So today Im calling to get info on a refund policy, since my receipt says 7 days. OK cool. Because Im having a serious issue with the service, and Im having another issue with my new phone. Oh theres a $25 restocking fee, and you dont get your money back for your monthly service that you only had for 4 days, because its prepaid. No kidding its prepaid!? If it was post paid there would be no money to refund!!! At this point Im about to cut my losses and go back to metro, lose my number, lose my money. At this point I really dont care because this company is such a horrible company. I will be filing complains anywhere possibly. I will be leaving very negative reviews everywhere possible. And if Im not compensated one way or another I will likely file a lawsuit as well just for the sake of getting my payback with this horrible experience. STAY AWAY, FAR AWAY, IF YOU HAVE ANY ISSUES OR ARE UNHAPPY, YOU WILL NOT BE REFUNDED AND THEY WILL NOT SHOW ANY CARE!! YOUVE BEEN WARNED.

Shalin (store manager) is, hands down an AMAZING representative of this company. Very helpful, loving and heart filled. I had a great experience will be returning. If I was the higher ups, I’d give her a promotion ASAP. Thank you Shalin! I’ll be back very SOON! Because of you, I love Cricket!

Shalin has wonderful customer service!! She was very quick and eager to help me. I will be referring all my friends and family to this store.

VERY RUDE. Does NOT help customers. Felt very unwelcome.

I’ve been staying here for a couple of months and when I tell you the Manager at that Location gave the best customer service I’ve ever received in my life, I will always recommend that location if the Manager Shalin is still there, she answered all my questions and also cracked me up! I will definitely be going back to that location to get my kids phones real soon!

Thank you to all the customers that gave myself (Pat) and Nick 4 stars and above. I no longer work for this company but Nick does so there is no doubt in my mind that he will do whatever it takes to make this location better, so I give Nick 5 stars, but as a company to work for I dont even give a 1 star, so I have adjusted my rating a 4 stars only and only because of Nick.

Nick and Patrick are the most helpful and nicest guys in this store. I love knowing that when I come in they are more than willing to do what they can to help me no matter what the problem maybe. Both of these guys get a 👍. Thanks Nick and Patrick.

Ive had them for years. No complaints from me. Thanks Cricket. Always great customer service.

Not bad but it was like watching sloths move

Wonderful service.. Shalin is absolutely AMAZING!! cricket will forever have my business.

I have been with Cricket for over a year now and the two gentleman Patrick and Nick. Whenever I had a problem with my phone or my service, or passwords they went above and beyond to take care of the problem for me. They are very good and knowable at what they do. If they do not know the answer they will research and give me the correct one. I live in Pasco county I live in Pasco County and there is a Cricket within 1 mile walking distance from my house. I know these two gentleman personally and when I wanted new phone service, instead of going to the one right by my house I drove down to Largo Mall off Ulmerton Rd where they work to have my service switched, and I would recommend this Cricket store to all persons and my friends. Thank you for the great service Patrick and Nick :)

By far the best customer service ever. Store manager is by far one of the most helpful people ive dealt with in the phone industry . I love my phone and the service that was provided ♥️ Thank you Shalin for the great service

Nice and caring staff especially the store manager she Was awesome thank you for everything best store in LARGO

Shaun is the most amazing Cricket sales representative ever existed!!

Ladies were very pleasant and attentive . Sold me the best option were not forcing me to buy something I did not want whih i liked that . Manager was patient and knows alot about phones ! I upgraded my moms phone for her ! i wish the cases were not so expensive but staf was nice and made me feel at home

The store manager (Shalin) is THEE BEST! She knows everything and them some! You couldn’t have a better person repping your store.

I had such a pleasant experince at this location prices are reasonable and staff was very friendly and knew alot about phones !!!! awesome accessories also and i did not feel rushed i will forever be a customer !!

Awesome service just activated two lines for $80 unlimited everything for both lines!!! Nick was great it was under 150 dollars super satisfied thanks bud . Definitely will be back and send friends to you.

I took my neighbor here to get a phone. The gentleman that helped her was very knowledgeable about their product. He even answered some of my questions even though he knew I wasnt there to switch my phone service. I am disabled and he brought a chair for me to sit.

EJ and Xavier went above and beyond for me. They each spent hours with to get 3 more numbers ported in from Verizon in order to take advantage of the 4 for $100!Seriously cool staff, service, and awesome experience! Thank you Cricket Largo Malk

Excellent service and professionalism by the manager

This is one of the best cricket stores around hands down Nick and Patrick the two employees working there are awesome helpful and willing to work with you and give you the best experience possible.

Amazing service they went above and beyond to help me the gentleman Nick and the new employee thank u so much guys cricket in largo is the best

Love the Customer service great help and very informative!!! Helped me fit all my family needs.

Shalin is seriously the best, and makes every experience worth it!!! She is the go to for all your cricket needs!

Fabulous service, Shalin is an absolute asset to your company.

I have been a cricket customer for awhile Nick has always been good to me I love this cricketwireless in largo mall

Great customer service fast and easy always looking out for there customers! Cricket is great here in largo mall

Have been a member since it was A.I.O. over 12-13 years. I play 35.00$ a month and I have a Google Pixel 3A

Been in there five times after I got cell from them, dealt with three different people, they no nothing about the phones they sell, how they work, how the Cricket systems software works, the VM, they have been dumb founded at every question I ask, like is That a cell phone, where you get it, when did they invent that Duh!!!! Oh we have some of those, useless go to another Cricket desller.

Employees attempted to add additional charges to my cellular plan in this location and when I questioned them, they told me the extra charges were mandatory, definitely switching when my bill is due next.

Great customer service would recommend this Cricket to anyone keep up the good work

Very poor customer service. I wouldnt recommend anyone to go there for anything

Pat & nick are very knowlegable on there phones they sell and alaways go above and to help me with any problems that may arise whith my phone

Just bought a phone amazing service thanks Nick !

Didnt get anything I wanted all she wanted to do was answer her emails or text

Great experience would recommend

Poorly run! Store was scheduled to open at 10:00am but manager didnt arrive till 10:02am and was not prepared for daily store operations. Do yourself a favor and visit a different cricket wireless location to do business!

Employee attempted to overcharge me, then slammed my phone on the counter. Called him an idiot and he chased me out of the store trying to fight me. Employees seem like they me be taking illegal drugs before work. Complete lack of self control, avoid this place it is a dangerous environment full of unknowledgable people.

These guys sell terrible phones case in point I got the Nokia 3.1 plus from them and its not even legal to sell in the US. And then they dont offer security updates to the phone.

Great store with great staff!!!

Worst customer service.. If you dont want customersto come in, lock your doors then.. We never go back.they lie lie lie for a sale

Awesome

Great staff today

Pat and Nick where a great help!!

Always helpful and polite

Friendly and helpful staff

Bad customer service..rude

I love this place

Thank you so much !!!

Great customer service

💪👌👍

I have called this store several times trying to find out what i need to switch from boost to cricket and every time i drive passed i noticed theres 3 employees outside. how yall make money if no one is taking the money from customers. im tired of this next time im going to metro!ps check the cameras from 2pm to 2:30 pm on 11/6/21 youll see the whole store outside partying

Great.Very good service and quick solutions.Excellent phone service.