Nicholas at the Kyle store was very helpful he even remembered me from Wednesday afternoon when I came in to switch carriers. I didnt give him any information when I entered the store he just said let me get your cellphones .he was very helpful he even transferred everything from my old phone

Kevin at the Verizon store in Kyle was super helpful. He helped us pick out new phones for my husband and me, and was able to save us about $50/month by changing our plans. Thanks, Kevin!I was also impressed with his attitude and work ethic. We were there for quite a while waiting for our turn and then for our phones to transfer. He was multitasking by helping us and other customers at the same time because was the only employee in the store. He deserves a raise!

Purchased a new Samsung phone, screen protector and case. Overcharged $40.00 on the phone, $25.00 on the screen protector and $30.00 on the case.We trusted the salesman Kevin, was giving us current competitive prices. After getting home and looking at other businesses, even the Verison web site, we found that we were overcharged on all three items.Make sure you go to an authorized dealer! Not a scam store like this one in Kyle.

Kevin was extremely knowledgeable and helpful with all the different issues and questions I had regarding my phone and tablet.

I’ve not been to this town for some time so talking with this guy Kevin did what he could bring that the day was dragging. He stayed up beat throughout the whole process. I was tired too so conversation was quite dull but the persistence of his skill kept all of us awake so I could get this purchase done.

Love it there. The guy that always helps us is awesome!

Madison greeted us as soon as we entered. She was extremely attentive without being intrusive. Madison knew her store and her products. We had, in a matter of mere minutes, all the accessories we came in for and were rung up and out the door effortlessly. Hands down the best time in a cell phone store Ive ever experienced.

Darius went above and beyond in providing excellent customer service. He was very friendly and knowledgeable and made it to where I understood the answers to my questions. If I need anything further from Verizon, Darius will be the one I go to for help.

Kevin was awesome he was very knowledgeable, kind helpful and informative. Thank you Kevin you deserve a raise and a bonus.

After being in the store for an hour an clearly stating why I was there. When it was close to being my turn I was told that they would take my information to have the manager call me back because the rep couldn’t help Me. He didn’t even look at my account to see what he could do. I wish they would’ve told me that when I walked in and told them what the issue was before having me wait almost an hour and waist my time.

Excellent service, hands down best Ive ever received at a Verizon store! Kevin, you rock!

I went in with questions about an upgrade and was out un 30 minutes, satisfied and upgraded. I appreciate the expert-level efficiency provided at this location.

Michael saved my day. I was completely fed up with my phone not working and on the verge of tears walking into Verizon. It’s imperative I have one for my job at all times. Not only did he explain and fix problem but got me a new phone, for free, on an unlimited plan at a great price. Thanks Michael!

I went to the Verizon store in Kyle to just buy a case for my new iPhone. Kevin went above and beyond! He told me about the special deals, made sure I got all the discounts, and he even setup my new phone. I highly recommend this store!

Fast and professional. Everything was easy and I was on my way.

Nick was very helpful and made our experience awesome. Thank you Nick

Kevin helped me with choosing a case for my new phone! He listened to what colors I liked and gave me a few options. I highly recommend this Verizon store.

Great customer service! I think its the best coverage in Kyle. I had a no waiting time at all and transaction was quick and painless! Amazing!

Michael and Kevin were so easy to deal with. Very knowledgeable about the products. Was in and out with my new phone in 30 minutes.

Kevin Got us set up fast. Easy to communicate with.

Darrius was polite, professional, and prompt with his services. He also respected my teenage son and was very engaging with him. When people take the time to do that for my son it goes a long way! I would highly recommend this Verizon location and Darrius!

Switching carriers was made super easy! Kevin was a major help!

Nicholas upgraded my phone. Very helpful, capable and a pleasant.

The workers were very nice and helpful, also funny 😋

I would highly not recommend this place to anybody to take care of their Verizon issues or to buy a phone They are merely a authorized retailer for Verizon but they do not and are not affiliated with Verizon They are a third-party and they want you to log into your Verizon account so that they can check and see what upgrades or what you have available which is highly suspect I better off looking for an actual Verizon store with Verizon employees whom are background checked and vetted

I walked in prepared to walk out with a new phone. When the device I wanted wasnt available in store, the Verizon team made quick work of getting it brought in from another location. They promptly notified me when my new device came in and the switch over was quick and easy. Very happy with the service provided especially during such difficult times.

Darrius was excellent. He came thru and helped me out with a problem I had with an order and got it squared away. He’s already shown me that Verizon is better than T-mobile with great customer service. I would recommend all my friends to him.

Lost my phone and this place got me a new phone and back on the road quick. Good service here, too.

He was very friendly and helpful! Made the transition so easy to update to a better phone!

Went in for an early upgrade and it was the most smooth process. Darrius was splendid! Defintely recommend the Kyle Location! ☺️

Darius was very professional and stayed late to help me get my new phone. Answered all my questions and very polite. I appreciate his patience and time.

This is a COMPLEMENT to Kevin Lepage at the store located in Kyle, I was really pleased with his service, He helped me to do everything and I got what I wanted to, everything it was sep up perfectlyThank you KEVIN LEPAGE for helping people and treating them as value customers..I waa at the store today and I was very pleased with Kevin Lepage on his service

We really appreciate the folks at this Verizon store. Polite and very professional. I’m not a real “techie” and Kevin was understanding and took care of my problem with a smile (I could tell even though he was wearing a mask). Thanks again, Kevin. 😊

Kevin was exceptionally helpful and patient answering all our questions and helping us get a great deal on a new phone.

Very kind, professional and helpful without being pushy. Extremely competent!

Had a great customer service experience at Verizon! Very professional, friendly and helpful. Keep up the good job! 👍

We were able to walk right in, start two new lines, and have our phones ready to go in a matter of minutes. Now that we’re home, we are LOVING the service that we have. Definitely recommend going here.

I went in just to look at the phone and was going to order online but she was very helpful and set me up right there in the store with what I wanted

We couldnt port over my grandsons phone and the young lady was great reversing the process the next day. Thank you!!

Darrius was very helpful. He focussed on my problem and offered several solutions. Good experience.

Guy refused to sell me a phone because I mentioned Total Wireless. EVERYONE who comes through the door is a potential customer....thank you for helping me understand my potential business with Verizon. Never happening. Very pompous

This store was very friendly and helpful with switching our phones out and helping setup the new devices! Staff was all really nice and helpful!

Kevin was super helpful, found ways to save me money and was efficient

04/2020 I went to buy a new phone and attempted to pay in full. The store clerk said that he had to set it up where I payed most of it in cash, but had a $0.50 device payment monthly. Little did I know, he set me up for Device Protection ($12/month) and by today Ive made 11 payments. The phone isnt even worth that much money. Very tricky. I should have caught this sooner.

Very fast and friend service, thank you!!

Michael is the best Verizon representative I have ever encountered. He gave me superior customer service

The guy working there did not accept my license when he had no reason to. He did not accept my social security number or my phone number. He kept insisting on my PIN number which I did not know it at the time. He made me wait 1 hour with customer service. I am the account holder and I have never had this issue nor have I been denied my phone number, social and these are all other forms of identification. I will not be coming back to this store since it seems like your people don’t even want to work there or help us, especially making my family and I wait in the car in this weather.

The Verizon representative was nice, understanding and helpful.

Excelente customer service by Elizabeth, thank you!!

I got great help setting up my new phone!

Really good customer service from Darrius!

Easy and smooth answer all the questions

It was a great experience changing over from our previous provider to Verizon. Very helpful and friendly people at the Kyle location

Great experience and knowledgeable staff

Adriana was very informative. I brought in my phone I was having trouble with. She immediately knew what to do to fix it.

Friendly staff, and super helpful.

Worked with Darrius. Awesome dude! Super pro and explained everything to me. Even worked around an old iPhone that was not working(reason for visit) with patience. Recommend for sure!

Very Helpful right away.

Walked in there was 1 other customer being helped. The other sales representative looked at me didnt say a word watched me walk around the store. Seems they arent welcoming to customers, so I left. Would have liked to figure out payment plans for the iPhone 12 but not if they arent interested in helping.

Great Place To Go.

Great customer service. Worked with Darius, got us four new phones and helped set everything up. Thank You!

Wife and I walked in yesterday hoping for some good service. We met Kyle and instantly felt at ease and he was amply and able to assist. We left thinking what nice change to find a store with genuine customer service. We will be back!Thanks and keep up the good work!

Kevin was wonderful!

Maria was very helpful and knowledgeable. She went above and beyond.

Fast and very easy to switch carriers

Phone needed adjustments. Excellent customer service. We have been Verizon customers for 22 years and have always received the same exceptional service.

Very knowledgeable and good people skills

Even thought Verizon sent the wrong phone Michael was great and made sure everything was fixed! Will return for future purchases.

This location is awesome and they are very friendly

Kevin was extremely helpful through a terrible situation, hes a very good rep for Verizon!

Had a great experience fast and friendly service

Visited here about a month ago. Worked with Austin to get updates on our account. His best recommendation was to return at the end of the next billing cycle, 8/25/19. Returned to this store on 8/25/19 and Austin was there and even remembered us. We got the items we needed to removed from the account and started a with a better billing plan. Austin provided excellent professional service. We will be saving approximately$70 each month from previous 2 years. Thank you, Austin.

Kyle and Maria were very helpful and knowledge able, great service!!

If you are looking for an honest and genuine representative go into the Kyle location and ask for Austin. The moment I walked into the store Austin helped answer all my questions and also come up with the best solution to the problems I was having living out in Wimberley. Austin also follows up and does additional research if needed which is great! So my stars go to his service skills because he is one of the best customer service representatives I have had in years!

So I was sitting there in line for atleast 30-45 minutes & the ppl behind me kept getting called before me for help . & the guy that worked 06/18/20 loved having outside work conversations which takes up time . I had a busy schedule . I would fire and rehire both the workers on that day . Big waist of time . No respect for customers they just pick and choose who they wanna talk to 👎👎👎👎👎👎

Great service

Great experience. Thanks Michael.

Madison was very helpful!!

Theron Moore was very patient and professional. He took the time to fix and answer all my questions for my new phone.Always a great experience here at this location.

Went to take a look at new phones and possibly making the switch from att. This store has no working models of phones and bare shelves. Go too San Marcos or Buda.

Ive been a customer since 2005 Yet I only get 3 giga bites, I bought another phone for my grandson since hes going to school he needs The Data, Im looking for another phone company since he needs Unlimited data and your company is to expensive . Im retired, but want to help my grandson . Im looking for another phone company . Less expensive . thank you

Very friendly and awesome

I was sold air pods and the box was completely unsealed and completely dirty the air pods themselves were even dirty. I went back three times to try to get a refund and they refused. They are a privately owned store so they do not follow corporate policy. Drive a couple miles down to the San Marcos location which is corporately owned. They should not have sold me an unsealed item. Do not waste your time with these clowns, this place is a joke.

Great experience. Store employees are very knowledgeable and friendly. Great customer service. Keep up the good work.

As this is a franchise location and not a corporate location they attempted lie and to scam me for $250 extra on a phone, go to the corporate one in Buda

Not the best approach. Had there been a better approach,I would have walked out with a phone. Most likely an IPhone 8. As it is, they seem to have a good laugh. Need better customer service training. My first bad experience in VerizonRN

Great service and friendly staff. Heather, the manager, is absolutely wonderful! She helped my husband and I swap our phones out, and she also took care of getting my iPhone 7 started. Very pleased with the service!

Clean, nice staff. Went with a friend who was getting a new phone

Bought a note 9, 1 month it no longer works. I took it in the day I reached 1 month they wouldnt trade it out for another phone basically I got ripped off and there is nothing I can do about it but pay them the phone. Not to mention my phone didnt come with headphones or the sim key which makes me question if they sold me a refurbish phone in place of a new one Im actually getting ready to call them back at 10 a.m. update, my wife went back in to get headphones that were supposed to come with phone and they gave her some random cheap headphones not thinking I was gonna notice. I called back to ask for the Akg headphones that come with phone they guy told me they had none. I told him I simply want what comes with the 1000 dollar phone I purchased.. they still pulled another fast one.. Im so done with this location. Stay away from this location consumers

Walked in and was greeted nicely. Waited a moment and was assisted by a sales person. I explained that I needed a Verizon Sim card for my Apple Air 2. Was told that the charge was $15 and that I needed the phone account number and pin. I didnt have the information so I left. I returned to the store within 10 minutes with the information and had lost my place in line and was waiting to be helped. After 5 minutes, I was asked by a different sales person and then told that they didnt have the Sim card that I needed. I was told I could go to south Austin or San Marcos. There was no offer to check either location to assure they had what I needed. I called San Marcos Verizon. They had the Sim card. The cost 0, gratis, free! I was still at the Kyle Verizon. I went in and asked why they were charging me $15 for something that was free. Theyre answer. Verizon Store in Kyle is not owned by Verizon so they can charge what they want. Buyer beware. Verizon Kyle is not where you want to go. Verizon San Marcos was great customer service and free.

Dont work at this location. I worked really hard at this location only to find out I never received my commission check. Wasted my time. Also, the management there is horrible, customers asked me if I was the manager because the manager did not know ANYTHING! for example, she wanted to submit an insurance claim for a phone because the customer was complaining she was not receiving calls. I took a look at the phone and the device was on do not disturb mode. Something so simple! It had a simple fix and I saved the customer $250! What an idiot!

Horrible wait time they had 4 employees working on 2 ppl . Th are not Verizon but a retailer. Go to San Marcos or Buda instead . Thanks for the reply ... BUT I AM NOT SAMAMANTHA... maybe you should quit copying and pasting your response.

The new manager, Heather, was extremely helpful both today in upgrading my husbands old flip phone and a few weeks ago in showing me the new Moto Mod phone. Super helpful and polite!

The manager was AWESOME!!! He helped with everything!!!

Do not go to this store! Go to the cooperate one in San Marcos! My husband went in to upgrade his phone, Samuel the employee, added a new line to our account and then claimed that it wasnt him and that we would have to call customer service to take care of it. He was the only one who accessed our account that day and because its not a cooperate store, they get paid for everything that they sell including new lines on accounts. Ive called 4 times to talk to the manager and havent received a call yet weeks later. Verizon cooperate is still trying to clean up the mess he made! These people are con artists!

Kevin was awesome

Good service but takes a while to get your business done.

Service is top of the list for Proffessionallisam.

Informative and helpful

Don’t even bother drive the extra distance and go to Buda.