The employees here we go out of their way to help you it is wonderful. I would spend hours online trying to do stuff through the app or the Internet they make it so much easier. I will say this make an appointment because if you’re on the waiting list you can be waiting for a very long time. So if there’s anyway to make an appointment I would advise it.

Cristina was the most helpful AT&T employee we’ve ever had. Super informative and accommodating to our needs. She was friendly, quick and patient with all of our questions and we really appreciated her willingness to make sure we had everything taken care of. Someone get this girl a raise. She’s more than deserving of it. :)

Highly Recommend the Store for Service & Purchases ! My wife & I areretired & not up on all the High Tech Phones, I Pads, etc! Fortunately forus, our first contact was Robert, the store manager - we werent aware of that fact when we first walked in! He was professional & took a lots of time explaining all the current programs and discounted offers that were available at the time! He handled everything from start to finish on our transaction and got back to us that day - answering any questions we might have had! Refreshing to find that kind of service in a business storethis day & age!Ron & Mary

Greeted promptly, waited about 5 minutes for service. Sales rep was very courteous and knowledgeable. Offered assistance in setting up new phone and transferring data.Much better service in 2021 in the Kyle store than in the Austin stores I have used in the past (3 and 8 years ago) where there was always a long wait. It may be that they have all gotten better, but I was extremely pleased with the experience in Kyle.

10/10 Best at&t experience Ive had. I was in there yesterday to look for a new phone and met Amber. Shes the nicest person ever and she knew alot about the phones I wanted. They even have cool chairs lol if you go then definitely ask for Amber, shes awesome

Cat spent a generous amount of time patiently making sure my AT&T service was established. I appreciate her help so much! Above and beyond expectations.

I walked in needed help activating a new SIM card, I ended up buying a new phone instead of just porting my number over. Cat was extremely helpful and kind. I will def be back and request Cat for all my future purchases at the Kyle AT&T store!

Sebio was very helpful in resolving the issues I had. His customer service was exceptional. I won’t hesitate to use him again. Very satisfied.

Manny, was my sales representative and he was amazing and got my situation resolved and my services back up and running in no time. Thanks for the outstanding customer service Manny.

Amber was super helpful and patient with my phone transfer! Thank you 😀

Got a new android but the guy sold me iPhone accessories...nice

Pretty busy but still helpful people work their

The representative helping us made sure we were getting the best deal on our trade and found how we could increase our savings using AT&T.

Had a issue with my wifes phone. We went to the Kyle store and within 15 minutes Amber took care of the situation. We were able to reorder the phone. Been with AT&T over 10 years, will not switch to any other company. Amber also show us the ATT TV experience. Returned to the store today, Amber assisted me, once again superb job. Wow I got HBO max, ozone. Thanks AT&T.

Great customer service and very knowledgeable

Amber Gonzalez was very professional and polite. She assisted me with my new phone. Its not easy with todays technology being a senior citizen.

Manny was exceptional. He has an uncanny ability to listen to our needs and fit us with the right products. A true sales professional and a towering strength for the AT&T brand. AT&T senior leadership should recognize Manny’s selling skills and compensate him for teaching others how to do what he does.

Angel, the person who helped me, actively listened to what I wanted. He gave me any options and info I asked for and got me just what I wanted down to the color and phone number. He was very polite & patient with me, but still managed to get me in and out with my phone all set up relatively quickly. It was really great service on his part. Thanks!

See Jesse! So helpful and informative!

Very thorough service. Excellent customer care.

Never in my life have I ever recieved excellent customer service like I did at the Kyle store with Oscar and Cristina.

I went in to AT&T to set up an account for my business. I was assisted by Lupe who was super helpful. She answered all of my questions and was extremely friendly - A++ customer service. I highly recommend AT&T. Their customer service is always amazing!

Great customer service and fast too. They went well out of their way to help us.

Amber was amazing she was able to save me money while upgrading me to the newest iPhone.She is the best sales consultant I’ve come across since Freddy From Verizon. Highly recommend her.

Longer wait times. Not enough agents to help the customers. Okay customer service.

The young lady who helped me, Amber G, greeted me with a big smile and proceeded to listen carefully as I explained the reason for my visit.She answered each of my (many) questions with professionalism,accuracy, patience, and kindness.Also, she quickly determined the type of accessory I had come to purchase, and helped me complete that transaction.Bottom line: Amber went beyond the call of duty and provided EXCELLENT CUSTOMER SERVICE, something I rarely see these days. Might I suggest she be given a raise?

Christina Lopez helped me out at the Kyle TX location! It was a quick, efficient and safe experience! They’ve nailed social distancing! Also loved that I didn’t have to touch or sign anything. It was done electronically! Excited about my new Apple Watch!

I went into ATT frustrated because I felt I was getting the run around trying to get some help with setting up my new phone but as soon as I walked in I was greeted by an exceptional employee. She took great care of me and got my phone up and running! Thank you Lupe for all your help! It’s great employees like you that keep us customers around.

Jesse was extremely helpful and nice

I call my local store because I needed help getting English speaking representative. The gentleman told me there is nothing he could do. He didn’t even try to make me happy. I will not be using AT&T once contract is up. I am tired of misrepresentation of packages/deals and then have to call three months in a row because billing is not correct. Each month I call. They say it’s fixed and I shouldn’t have anymore problems. Here I am again.The worst thing for me is I sat on the phone for 45 minutes with someone from the Philippines. She tried but English so broken we got nowhere. I tried calling the random phone tree at least 20 times and still did NOT get an English representative!!!!! Not okay AT&TI Have been with you for 22 years and this is what I get? If I don’t get a return call from you with an representative who speaks clear English I will be looking elsewhere for service.

Manny was so very patient with me & was able to restore & transfer everything over for me. His outstanding knowledge & great customer service skills were much appreciated. Hes truly the man!! Thank God for great people going above & beyond to ensure customers leave satisfied & with new knowledge!!! I highly recommend checking him out, you wont be disappointed!!!

Cat helped me and I couldn’t have been happier. She fixed a problem that I have had issues with for the last 6 years! If there wasn’t a pandemic, I could have hugged her!! She saved my account. Honestly the best costumer service I’ve had in all the years I have had AT&T! Just amazing!

Tyler has the best customer service of anyone I have ever experienced at this location! I had questions and he explained the answers that anyone could understand! Highly recommend, he should be a trainer for new employees 👍👍

As always ATT cares about new customers and is of little help or service to existing cuatomers.

Benji was a shining example of the forgotten art of customer service. I was greeted within 5 minutes by him when I showed up. He was patient and informative. He got my new phone set up and even installed the case and glass cover for me. Give that dude a promotion or a raise or both.

Great experience working with Amber. She resolved an issue on my phone, and saved me money on my plan when she reviewed it. 5 stars!

Amber was great to work with, she made it a very pleasant and easy experience. I went in to upgrade 2 phones and left very satisfied. Thank you Amber

Great customer service. No delay from my online appointment. Franklin is the man.

The employees today (10/12/20 around 5:40pm) were extremely rude and were practically avoiding all my questions.I’ve been wanting to switch from iOS to Android for sometime now and thought the new Razr was the perfect time.....not at this location.They had no idea how the phone worked, no idea what features it had and wouldn’t even let me touch it (But wanted me to spend $1500+ without looking at it!) I understand things are tight right now and uncertain but at least do your job with a smile on your face.Maybe it’s time to switch to Android indeed...but with Verizon instead.

We worked with Benji today to upgrade an iPhone and he was so nice and so easy to work with!! We truly appreciated the time he spent with us and respected that he let us navigate to our final decision!

Maybe a half star. No customer care what so ever. Manager on site wasnt helpful or observant. Another manager was there putting up ads...as if they were a late addition. We are and will always be loyal customers but this location is by far the worst. And thats just coming from me. Not the others that barged out while waiting.

Angel was a fantastic customer support specialist! Hands down, was one of the best employees I’ve come across at any AT&T location!!!

Lupe From ATT store in Kyle, TexasHelped me with my account, she upgraded my phone and helped me with all my questions. I’ve been a customer for years and this is the best customer service I’ve experienced.

Amber was very helpful and friendly! She made sure we got the best deal possible.

Great customer service, fast and efficient. Franklin was great, fixed a discrepancy from one of the AT&T representatives online.

Cat is AMAZING! When I was buying a phone she was attentive and had the best attitude! Made the experience so much easier for me. Will recommend everyone to go see her. She won’t disappoint!

Great service with Amber and all her expertise in getting my daughter a new phone and updating my account with the best plan 😉

Amber was great! She took the time to set up two phones for my folks. She was incredibly friendly and answered all my questions. I felt she was interested in my needs and not the corporate bottom line. Amber made the process very simple for my parents who arent very tech savvy.

Everyone was very helpful...Franklin was kind,patient, and through...It was great experience..

Franklin had great customer service and help tremendously with my cellular needs. Find him if you go by this store.

Benji was super helpful and actually seemed to care more about customer service then selling stuff we didnt need. It was a bit frustrating to wait 45 minutes with only 2 people helping the floor and at least 5 people that just kept ducking into the back.

Awesome customer service and fast

Cat and Billy were great. Awesome customer service.

Fast, friendly, and amazing staff. Love my home store

Manny was extremely helpful and had the best attitude. I will be honest I came in pretty upset but he was able to turn my mood around with his professional and friendly manner. He fixed my problem in under 10 minutes and even double checked everything before I left to ensure I would not have to come back. Thank you Manny!

Amber was very thorough on explaining the service and phone upgrade. Friendly and courteous. Definitely recommend this location in Kyle. Ask for Amber.

I attempted to purchase service from firstnet which is AT&T s first responder phone plan on their website they have a phone listed however there is no option to purchase it. After calling customer support I was told that I needed to go into a physical location to purchase that particular device. So I had to my nearest AT&T authorized retailer I was told that I needed to go to a corporate store. So I make the drive up to Kyle where I speak to a helpful gentleman who after 20 minutes of waiting tells me that I cannot purchase the phone from him. he offers another phone that is very similar however it lacks the feature sets that I actually need. This isnt the stores fault this is a failure of AT&T.

Went in not knowing what are options were to upgrade our phones but franklin was the biggest help to us with answering all of our questions and concerns will definitely be coming back for his help when needed, ask for him on your next visit!

Avoid this location at all costs, save yourself the trouble and connect your own service over the phone. All you’ll get there is snarky mouth breathers with 0 incentive to help.Apparently none of the associates had enough training or motivation to transfer my wife’s and my Existing service. This is after I told them that a AT&T representative over the phone said we Could in fact transfer. Manny’s response? “Then why didn’t you get them to do it over the phone?”. Well Manny, normally I choose to go into the store as it is usually easier to communicate with someone in person and see the options in front of you (I was wrong). Left the store that was 5 miles away from my house and got my service switched over the phone with a representative located in South Africa in roughly 15 minutes (spent an hour at the store). I then called the store At 7:40pm to speak with the manager (Eddie or Billy, who knows if it was even a real person) and question why they were not able to perform the same task And was purposefully put on hold until 8:00pm, I had hope they would be professional enough to say that Eddie/Billy was busy and to try again tomorrow, nope.

Worst customer service I’ve ever experienced.I got added to my husbands business line, all I needed was for them to change my SIM card to my new iPhone & cancel my existing line. Tell me why William said my husband had to call in to customer service to authorize me on the account. So he went on to help another customer which is fine. After 20 minutes of not checking on me I flagged him down to remind him I don’t need to be authorized on the account I just need to put my SIM card in and cancel my line. It was a oh I didn’t realize that was what you were trying to do. I also asked if they could transfer my photos like I’ve always been able to do at an AT&T store & they said they do not do that?!?So he put my SIM card in and said he’d be with me in a little. 43 minutes pass by, i set up my Apple ID by myself and finally flag him down to see if I can cancel my existing phone since I am on my husbands business plan, & he tells me I can call customer service to do that.I nicely let him know that information could’ve been told to me 43 minutes ago. I honestly have never experienced horrible service at AT&T beforehand. I will visit another store near my work which is customer focused.Just because you are the only AT&T store in Kyle doesn’t give you guys the right to not pay more attention to your customers. Beware of this store.

My experience with Att has always been great and Cristina in Kyle was awesome!!! I didn’t want to leave 😀😀

Agent slammed my account with unwarranted add ons when I bought two new devices. Make sure to check your bill if you are upgrading your device at this place. It took months to recoup the excess charges because their call center support is absolute garbage.

Took my phone to verify if there was internal damage from recent fall. Even though AT&T not my service provider, the persons at this location took time to help this little ole lady and explain what was wrong with it. Thank u for helping. Great experience.

Friendly and helpful.

I came in the store yesterday with a problem with being able to go on internet while on the phone and to send group video messages. Franco was very helpful and had me in and out of there in less than 15 minutes. He was very professional and gave great service.

The worse experience walked in was in there for 15 minutes not once was I greeted. Two employees were with customers the other two were talking to each other. However, after me two more patrons walked in & they were greeted by 3 workers. I was by the male African American & I commented on how I never got a greeting he said well Im busy with a Customer, I said I realize that but not once did you or the other two acknowledged my presence like you just did the two new customers. I was so embarrassed & appalled. I have been with sprint for over 25 yrs was looking to purchase the new galaxy Note & switch providers but no thanks that store is horrible & the worse Customer service experience in my lifetime. You dont even deserve a star.

AT&T in Kyle SUCKS!! Having an Account there cant pay Cash$$ 3 Customer/Reps Free?? But I have to Register? For Assistance? Had to come all the way to the Same Marcos Location just to get Assistance for Simple Pmt. Adjustments to My Phone and Cable? Great Service in San Marcos--Kyles AT&T Sucks!!

Manny was amazing!! He was very professional and knowledgeable about the products as well as kind and patient. He made sure I understood everything about the phone I was purchasing from beginning to end. I highly recommend Manny! He is the reason I will be coming back to this location! I love this Kyle Store, after a bad experience at another one I visited yesterday I will only be coming back here!

I’ve been calling this store for three days and they have not picked up once. I’ve sat on hold for an accumulative of 2 hours just to ask if they had a certain iphone in stock?

Amber is very nice and extremely helpful. She is knowledgeable and answered all my questions. Her patience is most appreciated. A true asset to ATT!!!

Kyle ATT is great!! Knowledgeable representatives!! Thanks for answering all of my questions about new phones.

Great service, hardly a wait, and informative.

The manager Michael is incredible. He helped me with my account when no one would or could. I spent over an hour total on the phone being passed back and forth. I went in for help and he got everything squared away in less than 30 minutes. I’m GRATEFUL. Someone get this guy a pay raise! 🙌🙌🙌

We were helped by John this evening and received the BEST customer service we have had in a long time! This store needs to keep him around, great asset to the company! Very impressed!

We just left this store and Amber Gonzales took such good care of us and our concerns regarding getting phones for our kids, she was so patience and helpfulThat was incredible customer service

My wife and I had the pleasure of working with Dominic. I hope I spelled that correctly! He wasnt pushy and answered all of our questions about the Apple Watch Series 3. We ended up buying a his and hers version of the Series 3. Thanks again Dominic and I wish you all the success!

The employees there are VERY NASTY. I dont know how they can stay in business. They dont care about providing decent customer service. They care ONLY about money. I say run to another store because you will regret going there.

Today I visited the att Kyle location. I was having issues with my iPhone 6. And I had some questions about my business account. Franco and another young guy were able to answer all my questions. They where kind funny and professionals. It was one of my best experiences I have ever had with att customer service.

Got some great help, employees knew exactly what they were doing and there was always at least 1 person waiting for the next customer. Looks like they were staffed perfectly.

Very great stuff and phone

Franklin was very helpful.

Great place. The staff was friendly and quick. 9/10

Very quite, and helpful.

Just had the best experience at this AT&T store. No pushy sales - got exactly what I wanted. Vanessa is the best - very knowledgeable.

Ive been here a hand full of times and all have been pleasant experiences, with friendly staff. Most recent being April who sold me my LG G4. Then the very next day I dealt with Franklin, who helped me transfer existing phones to my plan. Both were patient, friendly, knowledgeable, and very personable.Some of the other complaints on here seemed silly. Not sure what the deal was in those situations, but Id do business at this location again.

Amber was wonderful. She was very patient with my technically challenged wife.

If I could rate 0 I would !! Worst So called manager ever!! Adriane Estrada whom did not even want to give me his name because I told him i was gonna file a complaint with this store he told me to leave his store and that he did not want my services anymore. Aaa excuse me Mr Estrada I have a contract with AT&T and it is my choice to cancel not yours! You may be the mgr in charge that day but you are not the owner! For something was just a simple fix he made it out rageous! To make a long story short I ended up having to call the cops 👮 and real quick he wrote down his name for the cops and his name was given to me. I’m now waiting for a call from your upper management and they will be known everything that! Happened I can’t believe you are “a manager!”

Needed a new phone for my wife. Vanessa took really good care of us. Upgraded our service while reducing our monthly payment. Glad we made the switch years ago to AT&T.

Best services Ive ever had.Thank you Amber for all that you do.

Amber did a fantastic job. Awesome to work with!

Yesterday went get a new iPhone for my Daughter ..the guy that help us did not bother to help me undestand anything. just stay silent all prosses .at the end he said thats it .never smile ..I gave him one stat because when we got there he said hello !!! And when we left he opened the door for us and said have a good day .

ATT has the worst customer service everywhere. They make you go to a store to resolve any issues...they cant help you without a pin code, so you have to visit a store to get your pin. Customer service has NO other way of looking up your acct. 2 months with ATT was too long and they used to be one of the best companies. Not anymore.

Went in today to sign up for their first responder deal they have advertised was in there for two hours and accomplished literally nothing the guy helping me had to try to sign me up four times still couldnt figure it out to the point where I had to leave because he got nowhere he left and went to the back room for an hour and didnt even tell me where he went

Helpful personal

Worst service Ive ever received through AT&T - everybody here is in a clique of some sort & the employees take breaks in between laughing with each other - while with the customer - not helping to help facilitate in-store assistance. Several times I caught the acting manager get rude over the phone to customers. I will never use this store again and I request this location receive an immediate retraining program.

Andy is an awesome sales person. I highly recommend him.

Franklin was very helpful and very professional

Angel and Franklin helped me with an AT&T Wireless solution for my home in uhland Texas they were great worked very hard to find a solution. Great service thanks guys

Over an hour long wait time, and they wanted to charge me for a SIM card! They also insisted that I do the activation myself, so it would be faster... ugh

Never have I received such amazing customer care! Thank you Cat, Sania and Amy for working as a team, resolving our issues and getting all we needed. Y’all ROCK!