Great customer service from the eye doctor and the staff was very helpful and friendly. I will definitely be returning in the future thank you

Very courteous. Examination was appropriate. Explanation was very good.

GREAT CUSTOMER SERVICE FROM THE EYE DOCTOR TO THE REST OF THE STAFF. THANK YOU GABI AND MARK FOR HELPING ME AND MY HUSBAND FIND OUR FRAMES! WILL BE BACK

Joanna is the best!!! Best eyeglasses ever. I am very happy with her service, very professional, detailed, and attentive. Ask for Joanna! Thank you!! 🤗❤

Went in to get my glasses repaired, after trying multiple other places and these people were the only people who wanted to try and help me (due to my glasses having a unique mechanism). They managed to fix my glasses and for free! I am very appreciative of Marc and Joanna! I highly recommend.

Was having a lot of problems with glasses I pursued. Janitzie knew just before he shoe of frames that would fit my lenses the best. She was right. Glasses and frame are PERFECT. Thanks again Janitzie.

They never have a DR and always making up excuses. Just called to set up an appointment and Johana told me to call Walmart vision center. This is ridiculous

Would NOT recommend this location. They have canceled my appointment twice already without any notification to me. Having me waste both time and gas. As the first time I went for my appointment they told me it was canceled due to doctor getting Covid but did not attempt to reach out and notify me. The second time they canceled was because they inputted my information incorrectly. They did not attempt at any point to rectify their errors and were also completely unprofessional. Again would not recommend this location.

Had an issue from another location regarding my prescription, came into this store and was greeting with the most professional and caring staff I have experienced. Joanna, the general manager is a great person and a true asset to the company! Could not recommend more

Wasnt able to make a simple appointment over the phone because I didnt have my insurance information in hand. I was told over the phone that there was a cancellation for Tuesday at 11:30AM and that it was available. So I said sure thats a good time. The lady wanted my insurance and didnt have the decency to make or hold the appointment for me that I really needed for my son while I find my insurance information. I needed an appointment for this week, not 2 weeks or 3 weeks later. Vision works has lost a customer thanks to the incompetence of there employee.

Super friendly staff. Very knowledgeable Doctor who answers all my questions. I have a very good experience. Thumbs up!!!

I visited Visionworks to purchase a new pair of prescription glasses - my first in about 5 or 6 years - so, I wanted to shop and make sure I found a pair that I loved. I wound up picking out two pairs since there was a special and they had a great selection. I felt comfortable in the store with just three people at the location and the stores sanitizing precautions. Joanna helped me in-person and Mark helped me on the phone. Both employees were incredibly helpful, patient, and provided excellent service! I had a lot of questions about pricing and insurance. Joanna and Mark walked me through the process and laid out my options without being pushy. My glasses were ready within 4 days of ordering them, and the staff was very welcoming when I returned to pick up the glasses. Thanks for the great service! I would definitely recommend Visionworks and its helpful staff!

Didnt even get to make an appointment. I was on hold for about 10 minutes before someone picked up. I asked if they took my insurance, they said yes, and said they had appointments next week. I asked when and was put on hold again, and after a few minutes sent me to voicemail which hung up on me. No big deal, I called right back and was waiting for 13 minutes when the automated system hung up on me.By this point I was getting frustrated. I called back one more time and waited another 9 minutes, and when nobody answered, I hung up (not an exaggeration, I looked at my outgoing call info). I understand they are busy but I only spoke to someone once and I didnt even get the info I needed. It should not be this difficult to make an appointment. Two stars only because the lady I did speak to on the phone was very nice.

Have always gotten my eyewear at Visionworks. Very good quality at a reasonable price. Staff very helpful and polite would not go anywhere else

I have been a client of this store since 2016, and every time I go, I received excellent customer service. Thank you, Marc and all the staff, for another fantastic experience.

OMG I called Visionworks today to see if they could put lens in my Gucci frames. I spoke with Wanda and she said “we have to see if they are IMITATION GUCCI”!!! I was totally shocked, when I told her of her offense to me she did not apologize. She kept going with her rant about my glasses, completely ignoring the real issue of her DISRESPECTFUL DEMEANOR. After I informed her again of her rude comments, she simply told me to hold on. Then I was placed on the phone with a sweet young lady named Janna, who saved us as customers.

This crew here is great. Joanna went out of her way to call my home location of visionworks to get my prescription so she could get me a pair of contacts and then I bought a pair of prescription sunglasses too!Im in town for 2 weeks for work and brought the wrong contacts with me

I have come to this establishment before to get my eyes but my reviewis based on my stop today to get two sunglasses adjusted. I got taken care of right away by Marc. He not only fix both of my sunglasses on the spot, but he also cleaned them and basically they looked like new all over again. I definitely recommend stopping at this location for your eyeglasses and sunglasses needs.

I called the store several times today, no one answered after letting the phone ring for approximately 40 to 50 times for both store and Dr. office. Dont waste your time. Find some plac3 that will at least answer the phone.

Hands down this is the best location I have ever experienced. I have been wearing glasses for close to 15 years and buying a new pair is never an easy task for me after all I do wear it 13-16 hours a day, everyday. So it is pretty much a part of me and for that specific reason it’s so important for me for it to be the best fit for my face and best for my needs. And the staff in this location understood exactly that. Each person I worked with showed exceptional service and genuine care and patience. But honestly the most thing that impressed me was their consistency in knowledge. It was nothing like any other location or optic companies I’ve been to. For a person like myself who doesn’t enjoy change when it comes to something like my eyes. They were extremely knowledge and honest and gave the best educated recommendations. Every person was great but the general manager there and supervisor were specifically exceptional! They are an asset to visionworks.

The staff was very friendly when assisting you. However, it’s been two weeks and I was told my glasses would be ready on Tuesday and that I would receive a text message but I haven’t gotten anything yet. I’ve been calling for two days only to wait 20 minutes to even get someone on the phone and when I do they transfer me with no explanation to a voicemail box that’s full. This is ridiculous. I already paid almost $200 for my glasses and I’m not getting an answer as to what is going on. Please fix this immediately. There’s literally no way to reach anyone helpful unless I have to go there in person.

I had bought glasses and lenses for my daughter over a year ago, and the frames had broken. I went in to purchase the same frames, expecting that that was my only option at this point (wanted to keep the lenses). I was very pleasantly surprised that Joanna offered to take a look and see if she could fix them - and she did! This is customer service at its best - weve been customers here for years, and will certainly return, when they go the extra mile like this. Thank you again, Joanna!

I have been calling for 3 days and I have been on hold for more than 45 minutes and no one ever picked up, horrible customer service

Dr. McCoy was great, great experience with an eye exam! The front staff.....not so much. I scheduled a contact appointment for 5:45 pm. When i got there, Nelli, proceeded to say “we can’t see you for a contact appointment because it’s 5:45 pm”. This is my first time getting contacts, so i was a little confused why they couldn’t see me. I asked again for clarification, Nelli was too busy on her personal phone to help. There was an issue with my insurance to the point we had to get on the phone with the insurance company to verify. Nelli, once again, proceeded to say “What we decide we will charge you” so, is vision works making up prices? All in all, Nelli had a bad attitude, rolling eyes, and clearly wanted to leave. Vision works, there are thousands of people who can do Nellis simple job better (equivalent to a receptionist), i hope you can find a better employee who serves the face of this company. I surely hope you find a better employee!

This was best experience I have ever had picking out new glasses. Tempest was a customers dream ! Pleasant, patient, and extremely helpful. I am excited about my choices, thanks to her . I cant wait to get my new glasses and I will return !

Went above and beyond. While vacationing in the area, contacts accidentally got washed down the drain. Tempest was extremely helpful in communicating with my Dr. back home and dispensing me a pair of contacts in short order, and she was very pleasant and professional as well. In the area there are many choices for eye care, which means the people are the reason folks will continue to come back. You have an excellent employee there in Tempest.

Love the place. Great customer service. Was very polite, educated on her job, and I will tell everybody to come see Mrs. Tempest at the best Visionworks in Central Florida..

I ordered glasses for my daughter, her second pair, first pair I got what I paid for, second pair, disaster, I feel like they gave me used glasses the case intead of the dilli dalli that comes with the glasses I got a visionworks one, no towel to clean it and also missing the extra strap i should get. The worst part of it is since it is prepaid I have to take-home just like that

Joanne was super helpful, when I needed to have my glasses repaired. The office staff is friendly and create an upbeat and happy feel for your visit.

Went in to have my Father’s glasses fixed. I thought I would have to leave them. They said to me that they could fix them in a few minutes if I wanted to wait which I did. After about three minutes they came out with them fixed and told me no charge just to give them a good review so here it is. Thank you very much.

My boys and I come to this Vision Works and the girls have always been very patient, understanding and helpful any time we are there for an exam or new glasses. They always try and make sure we are getting the best deals!! One of the many reasons we have been going here for the past 3 years......

This is one of the best Visionworks Ive been to in Florida! Coming from Miami, I thought it was going to be a mission to fix a screw on my glasses. The people here were very generous and courteous. Recomend 10/10!!

Broke my glasses while on vacation. Tempest, the manager was amazing. She found frames that fit my existing lenses and were very reasonably priced. Awesome store, awesome service!

Excellent service. Out of State prescription and contact error corrected. They took care of contacting the out of State store. Thank you Thank you.

Great place!! Very happy with my glasses. Excellent customer service from Mark. Definitely going back when i need a new pair. So happy i found VisionWorks.

Awsome place! A great variety of frames to choose from. Great customer service as well! 👌🏼

Traveling from Ohio and my son broke his frames. Destroyed them in fact. We stopped in to Visionworks...a young lady, Tempest, took her time and rewired his frames. Excellent experience. At no charge. Amazing!

The staff was awesome very professional and courteous will be again

Called the store and waited on hold for almost an hour and no one answered. You just lost a potential customer.

Very nice and helpful staff. Helped me a lot and the service was speedy.

I’ve been coming at this branch for abt 3 yrs now & I must say that all of the staff have been very friendly & supportive w/ their customers! Some of the staff I’ve known by their names ~ Jenna, Esis & Tempest, their manager, had been very friendly, always ready to help & ask any questions we might have! I am so glad I have moved getting our glasses to Vision works & commend the staff for their great customer service & hope you compensate them enough for all their efforts!!!

I am very detailed with my glasses, and Marc had the opportunity to assist me and explain the product, and when he was not sure of the answer he asked for help from his colleagues who also knew how to provide the necessary support for a good experience

When me and my daughter when there the person that helped us a guy named Marc was really nice and did a good job helping us get the perfect pair of glass.Would recommend him and this store.

Staff was extremely friendly and helpful. My husband and I had hard time picking frames and they stayed over an hour after they closed to help us out.Came to pick up my frames and staff again extremely friendly and helpful. They remembered us! Overall 5 start rating!

I had an amazing experience at this store. I must heap praise on the assistant manager, Beverly. She was paitent with me, answering all my questions. She exceeded expectations in helping me choose frames, and I bought three pairs of glasses. As a manager for a bank, I coach my employees on providing exemplary customer service. Beverly provided that to me and it was greatly appreciated. If youre thinking of patronizing this Visionworks, do so and ask for Beverly to assist you. You can tell she cares about her customers. Shes truly an angel.

Was really nice and they did put a lot attention to details to if I was comfortable with the fit of the glasses. Not pushy at all with the warranty that they offer although I bought it... will come back

If I could give it 0 stars, I would. I went to go and get eye contacts for my daughter. However, some lady claims that her insurance did not cover her contacts, only glasses. We asked for the insurance number and she gives us a number which belonged to some cruise line. We tried to tell her that her contacts were covered but she was really rude. Rather than helping us out, she ends up talking to other people about her own life. We called our insurance and they told us that my daughters contacts were covered. She literally did this just to get the money. That lady represents repulsive customer service and I will never get eye contacts or glasses from here again. Avoid this place at all costs!!!!

The ladies service was nothing but amazing! My family and i have a great experience every time we come to visit. We will definitely recommend to all our friends and family! Janitsie, Isis and Tempest did and does a great work here.

Very nice. Had to get my glasses fixed and the lady at the desk took care of it right away. Wish the visionworks back where I live was friendly like they were.

Went there for my daughter and was not disappointed. Great customer service! The ladies were very helpful. We will be going back to that location.

I called ahead and scheduled an appointment, I was able to get as early a spot as two weeks out. They do have walk ins after 3pm, but only a few spots. The staff was kind and really helped me narrow down my choice of frames. They were pretty good at explaining my vision plan benefits, even though I had an understanding of what my benefits are. Very professional​ demeanor across the board, and expedient in taking care of their customers. After my test was done, they guided me through the check-out process and it was seamless with my insurance(VSP), and having everything paid for and being on my way was all of maybe 6 minutes.

The manager and her employees are excellently. They helped me with my glasses by retrieving my prescription from another store and they was just perfect would recommend this store to anyone who visits

Everyone are super nice, I went there on Friday, March 15, with my husband. My husband needed his glasses to be repaired and they did a great job. Thank you all.

This place is Amazing!!! The store is very clean and everybody is very friendly. They always have good promotions. Tempest is a great manager and Janitsie is very helpful and explains things very thoroughly (Deserves a raise!!!!)

Extremely helpful, kind, and understanding. I will definitely be going back again.

Excellent costumer service, took my glasses to be fix and were done very quick.

Mark very profesional y excellent costumer service.

I was assisted by 2 awsome young ladies Tempest and Janitsie they made me their priority and helped me choose the correct frames that fit I everything was explained to me and I felt special so a shout to these ladiesLinda Smith

Slept on my glasses and they got twisted. Went in and in 5 mins my glasses were as good as new! Friendly and nice staff.

Manager Tempest Mahesse was so rude and unprofessional, they have a $29 deal so they can get you to the door, then you go there they have kids working they dont know whats going on, they want to charge me $80 +$29, I was told my glass has extra stuff to make, ripoff. I was nice and calm about it, even after I waited about an hour there, I said Im here now and you have a deal going on can you give me a good deal, when the young girl went to the manager to ask for a discount, the rude manager yelled loud voice and said no and other thing, I felt embarrassed when everyone in the store heard the rude manager talking about me, she can be nice and come to me to explain things and be nice, also for beginning I should of been told I will be charge extra, instead of waited all that time.

Great service! Tempest and Wanda were very helpful and attentive.

I had a great experience here. The staff was very friendly and my glasses were ready before the promise date. I will definetley return for my next visit.

EXCELLENT CUSTOMER SERVICE....HAVE MET MY NEEDS, ABOVE AND BEYOND

While visiting Kissimmee, FL. I had one of my lens pop out of my frame. And Im like wow Im along way from home like Fort Worth, TX what am I going to do. And seem Visionworks lets swing in and see if they can help me out. Went in and said I need some help plz can you guys fix my glasses. This young lady walked up and said I think so give me a second and really that is all she needed cleaned off the lens and handed them back. I want to give a big THANK YOU to Tempest Mahesse for helping me out what ( awesome service ) if this store was by my house back in Texas she would have my business. Once again thanks so much you have no idea how much that meant to me we need more people like you in the world 👍👍

I have been missing a screw in my glasses for about a year and came to vision works where Tempest Mahesse waited on me and worked effortlessly to repair my glasses and it was all for free! Will be back. Thanks

Janitsie was absolutely excellent, and very helpful in helping me pick out new glasses. I really enjoyed my experience there!

I purchase two beautiful pair of glasses, and loved the sunglasses, until I began wearing them. They scratche easily unlike the pair that Ive had for more than three years that I purchased elsewhere. The arms of the glasses touch the glass and has Removed the color off both sides of the glasses. Im back to wearing my other sunglasses permanently. Ive contacted the company and even went to the shop to discuss the situation in person with no resolution. I wont be using them again.Jimmie Mazon

It’s been 8 days since the day I was promised I would receive my proscription lenses by and still have no clear answer as to when they will be ready. I have a road trip coming up soon and this is very inconvenient

Man, what a pleasure! EACH and EVERY associate at THIS LOCATION is an absolute joy to work with! From Johnny(girl), to Isis, to Tempest and Dr. Lewis’ assistant, Seda… well, you get the idea!!Flat out THE BEST place to get a fantastic assortment of frames, to the new HD lens package, THIS IS THE PLACE TO DO BUSINESS WITH!!!Thank you, Johnny, and all the girls that helped me. R O R Y…

Very unprofessional. I called to see if my glasses were anywhere near ready. and they told me yeah they been here since four days. I asked them why didint no one call me they said they didn’t know. once I get there One of the frames I ordered were the wrong ones. they don’t apologize.they just talk to each other in Spanish which is very unprofessional. to just assume that everybody in America should know Spanish. I spent over $200 here and they didn’t even have the decency to give me a wipe cloth for my glasses it took me 10 minutes to try to explain what is a wipe cloth to the employee because she didn’t know how to say it in English only Spanish completely horrible .

Great customer service love love love the general manager here she’s great and I would definitely recommend my friends and family to come here thanks for the wonderful experience and keep up the great work

Came in for a minor eyeglass repair while traveling. Staff did the repair quickly and at no charge. Very helpful and friendly!

I called to get a full eye exam and they said there is no available doctor at their location (Kissimmee) and there is only an Optometrist at Millenia. Not sure why they advertise what they don’t offer :(

Simply the best place to get your reading glasses, customer service A+ and competitive prices!!!!!

Initial interaction with the staff was great. We were told we had to make an appointment for an exam, so we sat in the waiting area for the doctor. Thats where it got bad!! One of the other employees came into the waiting room and started being rude to my wife because her chair was against the wall, and mentioned thats why the chair was in another location (my wife hadnt moved the chair at all). She then scolded us that we werent going to be seen today, which we already understood (which is the purpose of making an appointment). When we tried to explain to her that we already knew that and thats why we were here to make an appointment....she was very condescending to us and told us she would make the appointment. We then got into an argument about how rude she was and she just continued to be more rude. Needless to say, we left the store (they have now lost a customer). Will find another place to take our business instead of paying lots of money for their product with rude service.

I love coming to this Visionworks! All the ladies are so eager to assist us. We will keep coming back for all my eyewear needs.

All the ladies at this office are wonderful. They took wonderful care of me every time I go in.

The frames came out great and im also interested in getting contacts. Overall, Well pleased with the excellent service from the staff and doctor.

I went once there before and it was a bad experience. I thought I would give it another try to see if it would improve, it went worst. The receptionist is very rude. Arrived 20 minutes early for an 11:00 appointment. 20 mins after 11 I still wasnt attended. Cant say anything about the doctors since I didnt bother sticking around.

Beverly and Isis are great with people and really make you feel that you are getting the best service great experience.

Tempest was very helpful, overall good experience.

They are AWESOME!! Very helpful and take the time to attend to your needs.

When I purchase my glasses there I love that they have lots of choices and they correctly do you your measurements, I didnt have to go back for adjusting.

I would like to share my experience at the Kissimmee Fl. location. First I would like to thank the manager Tempest Mahesse and her staff for their exceptional customer service they always provide. Whenever Im in Florida I make sure that I have an appointment for an exam to ensure my glasses are correct. This past month my family was vacationing in Orlando and I made time for my family to get their eyes examined by Ms. Mahesse and her staff who always make sure the prescriptions and the adjustments to the glasses are on point. I appreciate the one-on-one care they give to each of their customers and going that extra mile.I would recommend a visit to her store because they know what they are doing and you can be sure that you will get the best service possible.

Awesome place to get your eyes Check.

Want to make an appointment? Do not bother. I had to wait 15 minutes past my appointment for a pre screening and then waited an additional 20 minutes for the doctor. After his 10 minute exam I waited an additional 20 minutes for someone to help me purchase the frames I had picked out. Many people working but no one seemed to know what was going on. No clear person in charge and no numbering system. Service was overall friendly, but cant save my experience.

Everyone was nice to me. The doctor was pretty straight forward. I got an exam for contacts and tried some on. I didnt like them and they had no problem with me changing my mind. Didnt give me any attitude and didnt charge me since I didnt take a sample with me. The people on the sales side were nice. A young girl helped me out and she was cool. Told me about the different options but didnt push anything on me. I bought two pair of glasses. One with HD and one without. The difference was hardly noticeable. I guess you live and you learn. Otherwise all was well. I would have given 5 stars if the HD was what they said it would be. I dont blame them for hyping it up as Im sure they are told that the HD is supposedly the bomb.

Dr Lewis has a awesome office and he takes care of you .

Be careful when you buy your glasses there is no warrantee you have to buy the warranty and it still cost 50% of the cost to replace your lenses even for a return customer never going back again

They refused to adjust my glasses because I didnt buy them there. I even offered to pay and they refused! Never will go here again.

Knowledgeable and super friendly.

Good and fast!

Great customer service

The ladies here were super helpful when I walked in to have my broken eyeglasses fixed.

Terrible service and very rude, they dont know what theyre doing and manage to screw up my prescription every time I come in.

Great, quick service

Need to change lense to darker fit within 100 day satisfaction. Even though told it was covered, they wouldnt even take because manager wasnt there. When you drive 45 minutes to get there, better accommodations should be available.

The super excellent and fast service, the staff makes us feel like we have known each other for a lifetime, good prices and many super offers, the delivery of the glasses very fast, I have been with Visionworks for a long time and I will never change! For me they are # 1.

Amazing service, I came to visit and they treated me with a problem and they were very helpful. I recommend it 🥰👍

Excellent service. Ordered prescription glasses for the whole family and it was delivered in 6 days. Competent and understanding service due to our poor English. I will buy again.