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Klaben Chrysler Jeep Dodge Ram Inc.
1106 W Main St, Kent, OH 44240, United States
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Klaben Chrysler Jeep Dodge Ram Inc.
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Li
Review №1

When I purchased my Jeep last year I received great service from the time I spoke to the salesman to financing. I have had all my maintenance done through them as well. This time when we went to set up my oil change there was a small delay in getting back to us. We were surprised to get a call back AFTER business hours from Timothy Beane. He literally got the Jeep in the next morning. They came and picked up my Jeep, changed the oil, tire rotation and etc. and brought it back home to me. They brought it back cleaner than when they picked it up too! He gave us top notch above and beyond service. We want to tell anyone looking for a great experience from beginning to end when purchasing or servicing your vehicle check out Klaben!!

Br
Review №2

This is the best place in town for a new car bc of a select group of employees that go out of their way to make sure your auto investment is something you’re satisfied with. Mr. Klaben runs a tight ship! Chris Hamilton is the nicest guy around and got me the perfect Grand Cherokee then patronized my business that week. Last week I had a slow leak and he came to my house with a loaner ride and drove mine to get fixed, then drove it back (all within a couple hours!) good luck getting that service elsewhere! Kim Rafferty is the most patient and dedicated service worker and always gets the job done while making sure she lines up a nice loaner! Good people all around! Great Jeeps (except the Patriot. Talk about a basic b ride! Glad they helped me to ditch it for a real Jeep!) 👏 🛻

Je
Review №3

We have purchased 3 cars from The Klaben Auto Stores and all have been super. Our favorite is our new Jeep Wrangler which we tow behind out RV as we travel across the country. The Wrangler takes us to places off-road where many cant reach. We experience amazing sights. On nice days we take the tops off. Klaben has the BEST customer service, best prices and best vehicles. Travel safe!

Ke
Review №4

My wife and I could not be happier with our purchase of our used RAM 2500 from Klaben. Our sales associate John Stokes is a true credit to his profession! We have never had a more stress free, thorough sales experience in all our 60 years. John took the time, twice over, to explain, in detail, from top to bottom all the systems and buttons of the truck. We were super impressed!

Ch
Review №5

Joe Hilliard is Top notch at what he does. For years I have relied on Joe to get my vehicle fixed and in the shop. He has never failed me. I have owned over 15 Cars and trucks and Joe has never failed me on any of them.

Su
Review №6

The experience we had with Carl and this dealership was top notch! We highly recommend this dealership and their staff!

Kr
Review №7

Very Happy with the staff here! Chris Hamilton just sold me & my husband our new Dodge Durango! He was ready for us when we got there had all the paperwork ready to go the keys right there and was more than willing to help me learn how to use and operate all the gadgets in the car. Very nice and pleasant. I was so surprised that the whole thing only took one hour from start to finish. I dont think Ive ever been so pleased with a car dealership. Would not hesitate to come back for our next vehicle! Highly Recommended!!!

Gr
Review №8

They truly make buying a Jeep, car or truck easy. And want to make sure your happy.

Mi
Review №9

Thank you for making my first leasing experience easy!! Shout out to Scott Scobie and the rest of Klaben Dodge for meeting my vehicle needs.

Ca
Review №10

Wonderful experience at Klaben! Gina went above and beyond and made the entire process quick and easy! She was extremely helpful and genuine. I couldn’t be happier with my purchase!

RJ
Review №11

Chris and Gus were amazing to work with. They helped me explore all of my options and find the perfect Grand Cherokee for me. Chris communication was above and beyond what any expectations. 100% recommend!

Br
Review №12

Klaben made my first Jeep Wrangler purchase fun and exciting! Don Jacobs helped to make it a special experience from the start - beginning with excitement of building our new Jeeps all the way to capturing the moment when we came to pick them up. It was an enjoyable experience from beginning to end!

Lo
Review №13

Highly recommend Kkaben Chrysler Jeep Dodge Ram service. They are super friendly and understand your needs. Been a customer since 1995 and will keep coming back.

Ja
Review №14

Great experience. I really love the service and treatment that I recieved

Ka
Review №15

Just purchased my third Jeep from Klaben, and the process was so simple and efficient. I came in knowing what I wanted and John Coco delivered! I highly recommend this dealership. Thanks for a great car buying experience!

Ad
Review №16

This was my second Jeep Wrangler purchase from Klaben and with Don Jacobs. Don is experienced, knowledgable, and very helpful. He assisted us with building custom Wranglers rather that navigating the limited availability on the car lot. We received our custom Jeeps in about 4 weeks and couldnt be happier with our decision.

Ma
Review №17

This is my second Jeep with Klaben and they have me as a client for life. They went above and beyond once again. From the sales Dept with Dave Mott and Justin Bolen to the finance dept with Kim and lastly the service dept with Cory and Brandon. They’ve made the process easy and fast and got me exactly what I wanted. I’ve always had such a great experience with everyone there. They are personable, helpful and I don’t have one bad thing to say about the Klaben team. Rich Klaben has done a phenomenal job with choosing his team. Thank you all for everything. Anyone looking for a lease or buy I highly recommend them!

St
Review №18

The staff at Klaben, especially Nick were very helpful, knowledgable, going out of their way to get me into the Jeep Wrangler that I really wanted.

De
Review №19

Carl was awesome was able to get everything done over the phone and had it all done when I got to the dealership, was in and out in under 45 minutes.

Mi
Review №20

My first experience with Klaben was three years ago when I first leased a 2017 Jeep Grand Cherokee. Three years later, I returned back for a 2020. The exceptional service and employees who continuously go above and beyond are what will continue to recruit my business and endorse my recommendation.Both times I worked with Justin Bolen. He did a tremendous job of understanding my situation and had incredible flexibility with getting the deal done. I fully endorse and recommend him when considering your next jeep, doge, or ram purchase.

De
Review №21

We were visiting Akron from Florida due to a death in the family. We recently purchased a 2021 Ram Promaster Conversion Van, and during an extreme Akron afternoon thunderstorm we developed a leak in the weatherstripping on our rear doors. We also noticed that we could see daylight at the top of the doors. After a frantic internet search, we found Klaben Chrysler Jeep Dodge Ram in Kent. Seeing that they had many excellent reviews we called and were told they wouldn’t be able to get us in immediately at the Service Department, but they said their Auto Body Shop may be able to squeeze us in. The Auto Body shop said to be there in an hour and they would take a look at it. We arrived and were promptly greeted by a gentleman who introduced us to Nick Johnson. Nick got his crew to adjust the top striker on the rear door and remove trim panels that were installed by the conversion company that were interfering with the weather stripping. They also covered a couple of scratches with touch up paint and gave us the remainder of the bottle for future scratches! Then they sprayed some wax on our rear door hinges that were a bit rusted. And since the vehicle is under warranty they didn’t charge us. If only we had such an amazing dealership in Florida! Thanks Nick and crew for helping us out and getting us back on the road. We will definitely visit again when the need arises in the Akron/Kent area!

Br
Review №22

We had the best experience with Justin Bolen! From beginning to end he made the car buying experience amazing, simple, and smooth. One of the experiences I was so impressed with is that we didn’t have to spend hours at the dealership! We spoke on phone and even messaged through text. We started at jeep and he transitioned over to Ford as we changed our minds and went with a 2018 Ford Escape! We messaged all our needs and wants and he had a top few card picked out for us to test drive. He hand all our paperwork handled when we arrived and was super fast with getting back to us. The whole team we worked with were personal and friendly. We felt at home when you walk through the doors. Justin even sat in the car with us and went over all the vehicle features including setting up apps on our phones. He even came in on his day off ( his birthday 🥳) to finalize the deal so we could drive the car on our vacation! Again the experience was a pleasure and we will be using for all our car purchases! Highly recommended Justin and his team !Thank you !Britt & Julie

ja
Review №23

I searched all over for a dealership to replace my soon-to-be ending Ram 1500 lease that didnt make me feel like I was being lied to and bent over! JOHN STOKES at Klaben did exactly that! He found me the truck I wanted at terms that I felt were acceptable. He made it super easy and kept in great communication throughout the process. I ended up getting in a great lease on a Ram 1500 Big Horn for $1,500 out of pocket less than any other dealerships offer!!! Highly recommend giving John Stokes and Klaben a try if youre in the market for a truck!

Gr
Review №24

“Best stress/ hassle free car buying experience EVER.I worked with Jeff via text/phone and email. Worked out the deal, trade in value and specifics. Set an appointment to come in and had the pleasure of working with Don (Jeff was off). Don expedited the process by being prepaired, I walked in, sat down, finalized the deal and was on my way. the majority of my time with Don was him being sure I was informed on ALL of the features of my new Jeep Wrangler (including a quick session on how to do the Wrangler wave to other Wrangler drivers). I can’t thank Jeff and Don enough! You took something that is typically a dreaded experience and made it pleasant!If you need and or want a Jeep RUN to Klaben! Cool side note the owner was there when I was purchasing and I was told that he is still part of the everyday business!!! No wonder Jeff and Don have been around for 30+ years!”

Sa
Review №25

Scott Sobie, John Stokes and John Coco were very pleasant and professional to work with! No pressure sales! This was our first car purchased at Klaben and we will most likely come back.

Ru
Review №26

Got me in an amazing, nice vehicle. Great people

Su
Review №27

We purchased a new Chrysler Pacifica from Klaben in Kent. We weren’t planning to purchase from Klaben but one afternoon we were looking on their lot and Carl walked up and started a friendly conversation. We instantly liked him. He was down to earth and understood what we wanted. He was also very knowledgeable about the vehicles, both past and present, and was able to answer all my husband’s questions. Carl was easy to talk to and was not pushy and didn’t high pressure us. A couple days later we went back and asked for Carl and he helped us finalize our purchase. The woman who handled the closing paperwork was also very efficient, nice and helpful. Of all the many years of buying cars and trucks, this turned out to be one of our most pleasant car buying experiences. I would definitely recommend Klaben and be sure to ask for Carl!

Do
Review №28

Just bought another car from Klaben. But this time I got it from dodge dealership. Work with Chris Hamilton. Super helpful on getting questions answered and helpping get me into my new 2021 durango. Paperwork was a breeze and customer service is what I always hope for and expect!

Sa
Review №29

I recently bought a 2021 Jeep Cherokee. I had by far the best sales experience ever. Gilbert Perrin is very knowledgeable and super helpful. He was not pushy at all and helped me in any way he could. I will be a lifelong customer now that I had such a great experience. All of the staff I talked to during the process were extremely nice and welcoming. Thank you Gilbert and Klaben for all your help and the wonderful customer service!!

La
Review №30

My leased 2018 Jeep Compass Latitude with Klaben was coming to an end this July. We stopped in over the weekend to compare a few vehicles for a release and were greeted by Gina Williams who offered to assist us. I test drove a Jeep Compass along with the Jeep Renegade and liked the size, improved visibility and safety features of the Jeep Renegade. Gina was quick to point out these features and sealed the deal in an end of day transaction!! We drove home in a cute, sporty, black Jeep Renegade!! It is always a pleasure to work with the kind and knowledgeable staff at Klaben in Kent!

Ro
Review №31

Don Jacobs and the guys did an amazing job with my new Ram 1500. My old 1500 lease was up and they looked after the old one and getting the new one ready. Don helped me transfer the stuff over to my new truck and helped me understand the new systems. Cant thank them enough.

Ta
Review №32

As always great service from Corey in the service department and the detail shop for getting it so clean and brand new looking again! Its nice to have a dealership service department that cares about their customers! 👍

cl
Review №33

Scott Sobie took care of us. Best car buying experience of my life. He made the truck buying experience very easy and enjoyable. I bought my first car from Klaben 32 years ago. I wish I had done this sooner.Cliff

He
Review №34

Justin and Mr. King went above and beyond. I am very please with the service I received. Service department is top notch. Thank you so much for everything.

Sa
Review №35

John Coco was my salesman and I also worked with Steve Stephens. I had such a pleasant experience working with these two gentlemen. They were not the typical snakes you encounter when purchasing/leasing a car.John was so patient and knowledgeable - especially during the test drive! I will absolutely purchase from Klaben again in the future.

To
Review №36

Scott Sobie was very helpful when I visited Klaben. I highly recommend him. He was very helpful when I came in and was looking for a car. He was professional and was there when I needed it. He was honest and upfront to me about everything I wanted to know about a car I was looking at. He let me take my time and had no pressure on me while looking at the different cars they had. I was happy with my experience. Thank you! I couldnt be any happier!

Ma
Review №37

Spoke with Gina in sales and was very pleased with the service and dedication she had in locating me a vehicle. Although I wasn’t able to purchase at that time I know Gina went above and beyond. I’ve sent others her way knowing that they’ll be well taken care of. Good job Gina. Keep up the phenomenal work.

Br
Review №38

If you are looking for a new vehicle you must consider working with John Stokes at Klaben Jeep! My wife and I went in looking to buy a Jeep to replace our aging Jeep Liberty. We had the absolute pleasure to work with John who helped us through the entire process. He was incredibly responsive to our questions and made sure we picked the right vehicle that had all the options on our wish list. There was absolutely no pressure and I am confident we received the best vehicle for the best value. Thanks again John! You’ll see us again soon for our next Jeep.

Do
Review №39

Great service Dept. Justin did a great job and Im pleased with work they did.

La
Review №40

I had a very pleasant and professional experience it is whats done Jacobs In Kent Ohio At Chrysler Ja Dodge Jeep ramAnd I really love the Chrysler 300 that they built for me Beautiful automobile

Jo
Review №41

I came across Klaben in Kent many years ago by emailing a sales rep and telling him what I was looking for in a new jeep. Gilbert Perrin emailed me back immediately finding me exactly what I asked for. We went to Klaben, meet with Gilbert and bought the jeep he found us. Every time We are in need of a new jeep I just email Gilbert, he sends me pictures and prices... basically I am able to do everything via email until it comes to signing the paperwork at the dealership. We have purchased 4 Jeeps from Gilbert, he is hands down the most accommodating sales person we have met, he listens to your needs, what you want to spend, and makes the entire experience quick and easy. Gilbert is definitely excellent at what he does. May I also add the service department at Klaben in Kent is also great! We will never purchase our Jeeps from another dealership, it is definitely worth the drive to Kent. Donny & Joanne C.-Poland, Ohio

Vi
Review №42

Great staff! Helped me with getting a new car, did not stop trying until it was at a comfortable price that worked for me! Thank you so much to everyone there.

Jo
Review №43

My encounter with Klaben was welcoming. I appreciated my salesman Nate being so helpful. When searching for a safe, economical vehicle, I wonder if Ill be treated right due to my assumed lacked of knowledge in this industry. However, I did not find this to be true. Although I didnt purchase a vehicle from your business this time, I plan to. Thanks Nate for answering all my automobile/finance questions.

Ro
Review №44

Chris Hamilton was very helpful in sales. I highly recommend him. He was very professional and laid back. No sales pressure from this guy. He was honest and upfront with me and didn’t give me the run around that I got at another local dealer. Thank you for your help! I couldn’t be happier.

th
Review №45

As everyone knows, it’s always been difficult to find a good and HONEST place to get a new vehicle. From the owner down, everyone is genuine and neighborhood friendly. I feel lucky to have met Justin Bolen years ago for example. He’s been in the business so long that he is usually kept busy with appointments from repeat customers, so he’s not hungry to just make a sale. I feel like I’m just hanging out with a friend who doesn’t rush things, and always makes sure I fully know what’s going on every step of the way. It’s obvious when you walk in the door that this organization treats their employees well, and that reflects in the customer experience. Don’t even bother going anywhere else. Seriously.

Be
Review №46

Had a great experience. John Coco is an amazing car salesman. Very thorough and informative. Very polite and patient with his customers. Also, Brian Franklin in finance services. Very nice guy. Highly recommend!

An
Review №47

I purchased my Dodge Durango from Chris Hamilton at Klaben in Kent. He was hands down the best! I called on Friday with exact specifics on the truck I wanted from color to year to trim...he found it for me by that evening and by Monday I drove it home. He made it very quick and easy, so my kids didn’t have to sit around in the dealership for hours. After having bad experiences with other local dealers, Chris made it a great experience! I appreciate it, and will definitely return in the future! If you’re in the market for a new vehicle, I would call Chris Hamilton!!

LI
Review №48

I never thought buying a car could be so easy! Gilbert Perrin understood that I did not have all day to spend at a car dealership. I told him what I was looking for in a vehicle. I needed safe, reliable and one that gets good gas mileage. He gave me options in my price range and he got a deal made! Gilbert had me in and out in 30 minutes and I could still make my daughters gymnastic practice! If you want a great, fast, and quality car buying experience- go see Gilbert!

Li
Review №49

Everyone knows buying a car is an exciting but entirely daunting task! You want someone who is knowledgeable, fair, patient, and courteous to guide you through the car buying experience. That is definitely Chris Hamilton. In addition, he is very pleasant to work with, goes above and beyond for his customers, and makes you feel comfortable during the process. I will make sure to come back to Klaben, and Chris specifically, for any future car buying needs!

Ma
Review №50

I have always hated the whole car buying experience until now. Chris Hamilton is the best guy to work with if you are in the market for a new or used car. He’s not pushy at all and great to work with. He made the whole experience super easy! Will definitely be back!

Bi
Review №51

Having help my old neighbors buy two new Dodge products a Jeep and a ram Chris Hamilton proved to be an exceptional salesman and a good honest person ...which we are always suspect of anyone in sales... He was very informative straight laced and to the point he did a great job my good friends are so very happy and they dont do computers or phones very well theyre pretty old which was all the more reason that Chris did such a commendable job I was relaying for them...thanks again Chris for 2 happy customers...a job well done! God Bless ..Bill

Ka
Review №52

This was the worst service experience I have ever had anywhere. I took my vehicle in to get a diagnostic done on it and when they were supposedly done I had no diagnostic paperwork at all. My husband, who is a mechanic with over 50 years experience, knew more about the issue than the service writer did. I dont believe a diagnostic was even done. Instead they took the information my husband gave when the vehicle was dropped off and made a determination from his work. $3000 for a catalytic convertor? Seriously? With no diagnostic? After 2 sentences from my husband the service writer told us there was no charge for the diagnostic (the one that was never performed anyway, again no paperwork) What? The charges were dropped because someone who knew what they were talking about; you could not even question or comment to them. We never spoke with the mechanic who supposedly did the diagnostic (again no paperwork) Even Echeck you get a paper diagnostic report!! The very next day my vehicle began having serious issues. I needed a new TPS which a proper diagnostic would have picked up on (again one could not have been performed) We have since repaired the issued for $327!I would have given a lower rating but I was unable to.

Ma
Review №53

10/10 would recommend. I had a wonderful experience at Klaben. If your in the market for a car this is the best place around. If you do indeed get a chance to go here my advice is that you ask for Scott Sobie. He was incredibly helpful during the entire experience. He answered all of my questions in a simple to understand way and was extremely kind throughout the entire process. 10/10

Na
Review №54

I am so happy with my experience. Chris Hamilton made me feel right at home. From start to finish, Chris made sure I had the most pleasurable experience. He helped me weigh my many options and eventually led me to the perfect car. I would recommend Chris to family, a friend, or even a stranger.

Jo
Review №55

I purchased a new Ram 2500 from Justin Bolen and cannot say how pleased I am with not only the truck, but the experience from the very beginning.When I first started looking, Justin was knowledgeable, experienced, and just a cool dude to work with. He walked me through the entire process of building a brand new vehicle and it turned out to be one of the best vehicles I have ever owned.Thank you Justin and Klaben for making truck shopping easy!

Ch
Review №56

Buying a vehicle from Klaben was a great experience. I highly recommend them. They made sure I knew everything I needed to know about my vehicle. They have an excellent staff that make you feel welcome. Thanks to the whole team.

Ha
Review №57

Jeff Beane is amazing! Thank you for making the process so quick and easy. I love my new Cherokee! Absolutely the best. Kim in financing is so sweet and she makes signing all those papers such a breeze. Thank you both so much! Definitely recommend Jeff and Klaben.

Ke
Review №58

Excellent and friendly dealership. We found the right vehicle for me. Noah was excellent as my car salesmen. All staff was super friendly and I got a great buy. Very pleased with them and would definitely buy from again.

Ja
Review №59

I visited Klaben Jeep to possibly lease another vehicle. I was assisted by Gilbert Perrin who did a great job showing me my options. He was professional, knowledgeable, friendly and easy to work with.Gilbert even assisted me when I decided to purchase a vehicle from their other dealership across the street. He saw the entire process through and was very helpful at the time of delivery. I would not hesitate to deal with him in the future.

Ma
Review №60

First time purchasing a car. I’m from Pennsylvania. I had Been searching for 3 months found a vehicle, then found one and the salesmen sold it on my way to the dealer . So my experience was bad..When I worked with Justin, I felt like I had secured a car . It was the best experience ever, never about the sale it was about providing me information answering my phone calls, replying to my emails, coming into work when he was off, all of these items were done to make sure I had the smoothest process ever.I’d definitely recommend anybody in PA Michigan, Indiana, Ohio area to reach out to this guys for a purchase .

To
Review №61

This dealership is great to visit. Great service by all and its also very clean & organized.John Stokes in sales is a real professional. Knowledgeable and gets any answers needed. Its folks like this that make you want to revisit over and over. No reason to go elsewhere that I can think of....

An
Review №62

My experience at Klaben CDJR was excellent to say the least. From the moment I walked in the door to signing my papers they were extremely helpful. One gentleman in particular, Chris Hamilton, was there for me every step of the way. He made sure my daughter was able to get a quality car that also came with all the safety features I wanted as a father! Just like my pops used to say, “You can’t grow a crop without water”. Well I say, “You can’t buy a car without Chris!”

Mi
Review №63

It was my first time ever going to a dealership and Carl Esker helped me pick my dream car. I wasn’t pressured, his customer service was excellent and overall went above & beyond to make sure I got the car I’ve always wanted. I had such a wonderful experience I even recommended some of my associates to go to Klaben. I HIGHLY recommend, you won’t be disappointed! I still can’t believe I got my dream car. I want to thank the staff at Klaben & especially Carl for making one of my dreams come true!

Ni
Review №64

Very enjoyable car buying experience! My significant other and myself both leased new vehicles at the same time with the help of Chris Hamilton. Chris took care of everything from the test drives, getting us the deals and accessories we wanted, he even picked up both vehicles from work so I didn’t have to take time out of my day to get the accessories installed! He also took the time to show my significant other all the ins and outs of her Jeep. Will be back when our leases are up!

Pa
Review №65

I recently traded in my vehicle for a Dodge Grand Caravan. I normally deal with Klaben Ford who have always taken great care of myself and other family members. I contacted Dave Mott at Klaben Ford. I explained that I was looking to trade in for a van since my kids are getting older and bigger he contacted Justin Bolen at Klaben Chrysler and worked with him to set up the trade. Dave did not just turn it over to Justin he worked hand and hand with him and stayed while Justin showed me the vehicle making sure that I was satisfied. Justin was great in his knowledge of the vehicle and showing me all the features. Justin made this process fast and easy everything was set up and prepared when I arrived. I cant thank Dave and Justin as well as Richard Klaben and Chrysler Klaben enough for once again helping me get into a new vehicle to better suit my family.

An
Review №66

My wife and I recently purchased a vehicle from Klaben Jeep Dodge Ram, and we couldn’t have been happier with our experience. Our sales person was Chris Hamilton, and he couldn’t have done a better job of making the process not only easy, but timely. After I test drove the vehicle he answered any and all of my questions, which I had quite a bit since this was my first time buying a car out of state. He kept in touch with me throughout the week getting all our information and securing us our financing. We literally only spent about 1 hour at the dealership on Saturday. We came in, he showed my wife all the bells and whistles on her new vehicle, signed the papers, and were on our way back to PA. Being that I work A lot of hours and the dealership was a 2 hour drive from my house, I can’t stress enough how grateful I am for them making the most of the precious little free time I have and getting us on our way home with our new vehicle. I highly recommend Chris Hamilton if your looking for something new to drive around in

Ke
Review №67

We could not be happier with our purchase and the service at Klaben. I am a repeat customer due to the ease and support that Chris Hamilton always provides when buying a car. He answered our questions whether we contacted him via phone, email, or in person. Top notch process, and a friendly feel like family attitude. No pressure sales and works hard for you during the whole car buying experience. Great man to do business with.

Me
Review №68

We went in looking for options for a mini van. We were looking for a used one. They didn’t have what I was looking for but when the time comes when we go to buy one I will definitely look Gina up. Gina was so helpful and caring and took the time to listen to what we wanted.I definitely will be talking to Gina next time.

Te
Review №69

Klaben was a great dealership to work with. A friend of mine recommended that I go visit his pal Chris Hamilton at Klaben and I will never shop at another dealership again. Chris was accommodating and very knowledgeable. I am not the easiest customer to deal with and he made it seem like I was a gem! I look forward to shopping there again.

St
Review №70

Very knowledgeable, Friendly staff our sales rep Dave was a big help and never once pressured us into buying.

Su
Review №71

I will only take my car to them. They are so nice and polite. I love all the staff there!!!!!!!!

An
Review №72

Would highly recommend! I was lucky enough to work with Justin Bolen at Klaben when searching for a new Dodge Ram. Like most of us, I’ve always dreaded the car buying process, but working with Justin has changed my entire outlook. He was readily available day or night to ensure my questions were answered with full transparency. Overall, a seamless, stress-free experience!

Me
Review №73

Ordering my new Jeep with Scott Sobie was a great experience. I highly recommend. He made it easy to order. He also helped to make sure I got what I wanted/needed in my new Wrangler. Brian Franklin also was a pleasure to work with in getting my financing in order. The Service dept is exceptional. Im a customer for life.

Ju
Review №74

I was very attached to my 2012 Jeep. I came here just to look. I ended up trading in my 2012 for a 2021. Don Jacobs was extremely knowledgeable and helped me get exactly what I wanted. Brian Franklin was also great working with when it came to all the paperwork.Will definitely be coming back here for any Jeep needs!

Be
Review №75

Klaben Jeep set the bar across the board for a perfect customer experience.From the moment I reached out with a brief inquiry, Gina W. was responsive and extremely knowledgeable.Her attention to detail and my satisfaction was unparalleled going above and beyond.I highly recommend this dealership & Gina W.Gina,Thanks again for the great help!

La
Review №76

I was out in the area and was interested in looking at the chargers and challengers with the hemi. I was helped by Gina Williams. She showed me the few they had but neither had all the features I was looking for in one car so she said she would keep an eye out for one that I would like and she has kept in contact with me about them! She isn’t pushy as a saleswoman and is great with her customers. She’s great with people and offers exceptional customer service! I can’t wait to complete a few with her!

Mi
Review №77

Absolutely loved my experience here at Klaben. Got the car I wanted and had no hassle. Particularly, Chris Hamilton was vital in my new car purchasing process and helped get me in the perfect car for me. Word on the street he’s the one that talked Gronk out of retirement. Thanks Chris, I look forward to recommending friends & family.

Pi
Review №78

Gina Williams was amazing! She had great communication over the phone and text so everything was ready for us when we arrived. Gina gave us the royal treatment: the car waiting for us when we pulled up and a complete tutorial on how to use all the tech. A++ experience thank you!

St
Review №79

Purchased a new car and could not be happier with the sales process and support. I would not hesitate to come back when it is time for another car.

Br
Review №80

When I’m ready to get a new vehicle I’ll be going to Klaben Chrysler Jeep Dodge Ram, in Kent, to see Gina Williams. She is a very caring, genuine person and will definitely get me the best deal on my purchase. It’s good to know I can rely on her to help find me a vehicle I’ll love and appreciate.

Jo
Review №81

For buying a car, this was the best experience I had! They had the Jeep I wanted, and while the process was long, it was smooth and the staff was great communicating all the necessary information. John, the one who sold me the car also set me up inside with all the features I had inside my car so I left without any questions.

Kr
Review №82

Had a great experience working with Chris Hamilton to buy the perfect Jeep Cherokee! From start to finish the process was stress free and very moved quickly. Chris was flexible and always available to answer questions, the other employees were friendly and helpful as well. We will for sure be back in the future!

Ke
Review №83

Klaben’s service department is very well organized and they have a very well planned web site. Their site is very user friendly they provide a schedule for your service well in advance of the due date.I would also like to comment on their personal follow up after the service. In today’s service environment, it is almost unheard of to receive that type of attention. Klaben’s service department staff are well trained and act as if they actually care about servicing your vehicle.Ken Phares

De
Review №84

Recently bought a vehicle from Klaben dodge. Our salesman Chris Hamilton was excellent. He was patient and knowledgeable. Made the car buying experience easy. Kim in finance was also great to work with. Definitely recommend!

Me
Review №85

Justin Bolen was amazing! They made my car buying experience so easy and quick. He really listened to what I asked for and took the time to find what I needed. Excellent service!

La
Review №86

Don Jacobs is the best!! He has always been upfront and honest with our car options and works very hard to get you the best possible deal and a car you can be comfortable in. We have purchased six cars from Klaben and we will never go anywhere else for our families cars.!!! Thank You Don Jacobs & Klaben, we truly appreciate all the excellent service!!

Jo
Review №87

Great sales and service. Everyone is friendly. Casey was great.

Jo
Review №88

They are the only place I would buy a car or truckDon Jacobs is a pro.Makes you feel.he appreciates your business.I have sent dozens of customers there.Richard Klaben cares

Ad
Review №89

My experience with Klaben was great I always am treated with respect, the salesman Justin was friendly and knowledgeable, everything went smoothly!!

Ca
Review №90

This month I leased my second vehicle from Klaben (Chrysler Jeep Dodge Ram). The staff was great! Carl Esker made this lease as easy as can be! The entire crew was friendly, knowledgeable, and actually fun! Thank you, Carl, and Klaben for another great deal!

Be
Review №91

Had the privilege of purchasing our third Klaben vehicle through none other than Justin Bolen… Hands-down one of the most attentive, timely, and understanding sales reps my husband and I have ever encountered period let alone in the car industry. We will never entertain the thought of seeing anyone else but our Klaben family, loyalty speaks louder than words!!

Je
Review №92

I recently purchased a new 2021 Wrangler from Klaben, and I am very pleased with the experience. Everyone I dealt with was friendly, and they were very upfront and honest about everything, no hidden fees or upsells like some dealerships Ive been to. I highly recommend my salesperson Gina, who went above and beyond to make sure I was satisfied.

Ka
Review №93

Great service! I love my car and Gina is awesome. See her and she will find d you a great car that suits your lifestyle and budget.

Br
Review №94

The whole process of buying/Leasing a new Dodge Charger could not have been easier.was in and out within 3 hours from start to finish and got the car I wanted at the payment I wanted. Everyone from the salesman, to the manager, to the finance were friendly and made everything smooth. Thank you so much. I will enjoy my new car for years to come !

Da
Review №95

I recently purchased a certified pre-owed Jeep Grand Cherokee from Klaben Chrysler Jeep Dodge Ram. The entire process happened via phone and email. Scott S. and Kim D. were instrumental throughout the process, and their responses were without delay. I took a calculated risk and purchased the Jeep without test driving it or seeing it in person. The Jeep’s carfax was great, it was a certified vehicle, I purchased an extended bumper to bumper warranty, and I received additional photographs and videos. The Jeep was delivered to me without any issues or delays The vehicle’s condition was exactly how Scott S. had described. The customer service was by far the best that I’ve experienced from any dealership. Scott S. was incredible. My overall experience was excellent!

La
Review №96

Excellent service, and Justin is always a gem taking care of everything for us! Like our Jeep Cherokee.

C-
Review №97

Christopher Hamilton was extremely helpful for me. I cannot see myself shopping anywhere else with service like what I received. Very professional and informative. Well done Klaben

di
Review №98

Searching for a new car can be very stressful at times as you all may know. A lot of anxiety involved in the process can cause frustration and confusion. Klaben Chrysler makes it a point to make sure you are comfortable in the process of searching for your new vehicle. In particular, the gentleman who helped me who goes by the name of Chris Hamilton, made life a whole lot easier. Eliminating all my anxiety and keeping it straight forward with me, I was able to choose the car that best suited myself. Big thanks to Klaben Chrysler but especially to Chris Hamilton!

Am
Review №99

We’ve had such a wonderful experience working with Carl Esker! He’s been super helpful and knowledgeable! He’s extremely professional and has really listened to what we want and need in a new vehicle without trying to push anything on us that isn’t the right fit for our growing family!!! We definitely recommend him to all our friends and family!!

D
Review №100

Justin Bolen is the best salesperson I’ve ever had the pleasure of dealing with. He is very professional and well versed on all products. Anyone would be fortunate to have him walk them through the buying process.

Information
56 Photos
100 Comments
4.8 Rating
  • Address:1106 W Main St, Kent, OH 44240, United States
  • Site:https://klabenchryslerjeepdodge.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business
  • Phone:+1 330-673-3139
Categories
  • Jeep dealer
  • Car dealer
  • Chrysler dealer
  • Dodge dealer
  • Ram dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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