I purchased my car here at Carl black over 5 years ago and would always bring it back for maintenance and repairs. Customer service was top notch in the beginning. I noticed it slowly lacking customer service over the years. After my last repair I will never return back. My service advisor (Caleb Morgan) and I spoke about the main issue on my car which was the manifold. He confirmed this would definitely fix the main issue of my car jolting back and forth. This was a very expensive fix I paid over 1600 for the service. So I definitely thought my car would be running smooth again once all was fixed and done. I was told my car was ready for pick up a few days later and upon picking my car up I immediately noticed the same exact issue. I drove just 5 min away and my car was jolting back and forth. I don’t understand how whoever fixed my car didn’t notice my car doing this while test driving it. If that was even done at all. I turned right back around and spoke with (Jose Mendez) because Caleb was out. I explained how I couldn’t understand how my car was returned to me the exact same way I brought it in for and paid to repair. Jose didn’t seem phased at all and appeared more bothered I “interrupted” his personal conversation with his coworker. He just simply told me to leave the car and let Caleb deal with it when he returns. Caleb called me and said there was a miscommunication with the tech and that the spark plugs where now needed but I was originally told this was just optional that the manifold was going to fix the issue. So I got them replaced and came back a few days to pick up my vehicle. I was helped by (Andre Graham) I paid my new balance and was told to wait up front and my car would be pulled up to shortly. I waited out front for about 15 min while other cars where being pulled up except mine. I went back to the service area and asked Andre if everything was okay? He said very nonchalant yes we lost your keys and we are looking for them. I didn’t understand how nobody took the time to inform me or communicate what was going on instead of having me wait. So I explained how my keys looked and continued to wait. More time passed it was now over 30 min. So I approached Andre again cause I still had no update. He then handed me my keys and said yeah your car is in the back parking lot right there. I was speechless and couldn’t believe the lack of customer service. So instead of pulling my car up to the front like I was told I had to walk to the back parking lot to get my car after they lost my keys and took over 30 minutes to find them. Terrible customer service making the pregnant lady walk to the back to get my car while everyone else had theirs pulled to the front. This was the last straw. I will never return back, because Carl black does not have the customer service it once had. Worst experience I have ever encountered here.

Gone are the days of asking for the service department and getting someone from the service department.I used to take my car here religiously.Now, I call and call and all I get are the receptionists trying to schedule me for an appointment at all costs.I call, she keeps asking me to schedule an appointment. I need to speak to someone in service department first and then I can schedule. I get put on hold over 10 minutes. Not a single check-in.I call back and same thing. This time its 15 minutes and no answer or check-in.I call back a third time and ask what is the matter?Its not my fault, she says. You just have to wait. Are you trying to schedule an appointment!Click. Bye.Apparently, they are doing so well that they dont want/need my business.

Oil change was quick and easy with appt. Covid compliant even in waiting area. Tables with ports clean and sanitized. Been coming for years as they are the best. Dont be shy to ask for discounts or coupons, they also do military discount @10%!

Not the best customer service. Thats for sure. I also call to make an appointment for oil change. They told me that I didnt need an appointment. Got there and the guy told me that it would be easier to make an appointment because it can take up to 3hrs for oil change. Also if they have to stay with your car due to some warranty problems they do not provide you with a vehicle to move around even if it takes few days.

Great sevice honored a price if another dealership to get keys and remote I think the guy was Ellis.

Not that many cars, but the salesman that assisted us was off the chain. He listened, accomodated, and is the guy I would buy a car from

Purchased my third truck without hassle, however after calling the sales team many times over the past month has produced no return calls.

Did a Walk-In oil change today...Used the online coupon for extra savings!😊Got in & out within an hour!Fast, friendly in & out service!Thank you!!

Meagan is a great salesperson. Very knowledgeable

Upsetting. They are scheduling appts. for repairs they can not do for several days. Then no courtesy call prior to appts to let you know they cant repair or even look at it before you waste time and gas to get there. Im totally understanding to the fact people are sick and staff is short. Be courtesy to customers and stop over scheduling appointments. Why do I need an appointment for you to tell me you cant look at my car...makes no sense.

It took a few days to wait on parts, but the team was awesome from the moment I called in until the day I drove home. Thank you for being professional and kind. It means a lot.

Jeff Henderson in repair. The service was horrible. I brought my car in to be service for a glitching screen. I was told the problem was in my bumper. I paid 3,081.63 the screen is still glitching. They did not repair. Do Not use. I Do Not recommend the repair service.

Great experience at Carl Black today. Had a 1:30 appointment.Went right in. Very friendly and professional staff. Took info needed and truck went straight back for work. A short time later they took me back to meet the technician who is going to do work. And to conferm where to mount new equipment. Clean and neat work. Highly satisfied. Will be back for any other work needed.

Got my oil changed in my 2021 Chevy Trailblazer. Service was fast, everyone was super friendly!

One of my favorite dealerships. Came for a routine oil change. The staff are friendly and helpful.

Service Dept is great. Thanks for always taking care of my Camaro.

They have been good to me so far!! Always take my GMC denali there for repairs!! They get me in same day and repair same day pricing could be better😁

I was at the service center. They were having some computer problems but I got my car serviced properly. The people were very nice.

The service department is honest, straightforward and fantastic as an entire department! We love going to Jason Ellis in service, however each service rep is fantastic! We have bought 2 cars from this dealership from Sean! He is so personable and will find the car perfect for your need and financial situation. He found exactly what we asked for! He drove out to Duluth, to meet me to bring me paperwork and my brand new Chevy Spark when I was stuck at work! I will never forget! We cant say enough great things about this dealership. It is the only place we will go to buy and service our car. We are life long customers

Laurie in service and that guys in accessories and part are great! The entire staff at Karl Black. Are great! Thats why I have bought my 2019 Camarillo and service my 2014 stingray with youI recommended my brother to you and he bought his 2019 highlander Silverado from you guy! Thanks!

I took my wifes car in for an oil change and to look at the breaks. I was met by Laura Major and she provided all the terms as well as my service options. I chose option 2 which was less expensive. She walked me into the waiting area after explaining that I would receive a text confirming I had arrived at the scheduled time. She also advised that I would receive a second text message with a link I could click on to see the actual inspection on video, real-time narrated by the mechanic. This was awesome...! Laura was extremely knowledgeable about her job, was very professional and accommodating. Shes a very sweet person.

Laurie was over bearing, rude, as well as made me feel like spending my money there was not as appreciated as other dealerships I ve been to. I felt rushed to make a decision, felt she was passive aggressive, and the company was on a Meth speed to get work done and thinking over my huge repair bill was a inconvenience to her. So I told her do the work. I ventured out to look at cars, and many of the salesmen seem to be on something. I guarantee if they did random drops tomorrow half the salesman would be fired. They were insulting each other, some nothargic looking hung over from shots and a coke binge. Others flying around with that Meth speed, pretending to look busy because judging by all of them hanging together on golf carts (more than 10) they were not busy. And guess since I was in service, I wasnt a serious car buyer because no one helped me while I looked at used cars. Oh well went and bought my daughter a similar Tacoma truck that no one would come help me look at down the street.

Mandie makes everything easy & simple. I will only deal with her. It was my 2nd time dealing with her and she makes me comfortable as if wed been friends for years.

My fiancé bought her Chevy from Carl black and she only received her oil changed from this articulate Kennesaw location. Last oil change she did started leaking, but we didn’t notice it until recently when it started leaving puddles. We moved to a different state so we took it to a different Chevy local dealer where we are and they found 2 warranty issues that are covered but the main concern with the oil change was that the last tech overtightened the bolt and it shot the bolt as well as left a crack in the oil pan. I called Carl black to explain what’s happening and he said he’ll speak to his boss and got back to me saying they are only going to cover parts of the fix they did wrong in the first place. My bill was a little over $500 and they are covering around $180 of parts. I just don’t understand why a customer should be responsible of technician’s fault of over tightening the bolt. Especially when the oil changes has been only performed at Carl black throughout the life of a vehicle. I am really hoping that Carl black management will make this situation right.

Ive been getting my vehicles serviced here for years now and have never had a bad experience. The service advisors are very helpful and answer all of my questions in detail.They started a new service where you will have a video of your multi-point inspection sent to you phone. I thought this was an excellent touch. The technician narrates the video as they go through the inspection so you can see what they are seeing.Highly recommended.

Great customer service and repair expense was reasonable.

The service person wasgreat: I came in at 5:30 with a burst tire and he put on a new tire and I was out of there by 6:00. He was courtes and professional.

Highly recommend these guys not just for a new vehicle, but for efficient vehicle service as well.Great people in the parts and service department! Special thanks to Matt G., Bill E. and Keith A. y’all are rockstars. Thanks so much for your expedient service this weekend and getting my car back to being road worthy with a quickness ☺️ The new video of the multi point check they send you is also pretty nifty.

Matt Gill is awesome he never let me down. He always care for me as a customer. Thanks Mr Gill!

Fast service, parts dept. Very knowledgeable.Definitely recommend!

Popped in for an oil change at 3pm on Thursday. Was in and out in 40 minutes. They supplied a video of inspection of my vehicle. Everyone was courteous and helpful. Nice waiting room with charging stations for you to work while waiting.

The Carl Black Kennesaw GMC Service Department did an excellent job on our truck! A few weeks ago, the leather interior on our family SUV needed replacing. Terry and the Team in the Service Department were extremely helpful in finding complementary leather and did a great job on the installation. The interior looks new again. I would recommend this shop and this team!Tom

I purchased a truck from Carl Black Chevrolet and they were (to be kind) misleading when selling me the truck the salesman told me 3 times that the truck had 4 wheel drive, when I got it home I was looking through the owners manual to find out how to put it in 4 wheel drive and found out that he had lied. I called immediately and his reply was you bought it. It seems like there has been a crime committed. Buyer beware Carl Black Chevrolet is not an honest dealer.

Awesome experience! Quick service

No pressure experience in having maintenance completed on my car. Would highly recommend their service department.

Matt Gill, my advisor was great. Very tentative and let me know as soon as my vehicle was done. Andrew my Technician did a great job as usual. Hes the only one that works on my truckThanks again guys for the service!

I was in the market for my first vehicle when I first walked into Carl Black. Austin Starling was the first gentleman I spoke with and the rest is just about history. Great attitude, excellent service and not once did I feel like I was being sold. I am now two months into my 2018 Camaro and I couldnt be happier!I will definitely be returning with my siblings as soon as they are in the market. Highly recommended!

Andre was my service adviser and he was absolutely terrific at keeping me informed and updated! My car was repaired super quick and has been running great ever since! Mr Ross was also super nice, we had wonderful conversation when he gave my a ride to and from the mall while my car was being looked at, now I have a new friend! I love how friendly, professional and honest everyone here is! I am a loyal customer for life!

I’ve been a customer of Carl Black Chevrolet GMC in Kennesaw Georgia since 2007. The service department has been impeccable and the customer service without question, some of the best I’ve ever experienced. I’d like to personally recognize Matt Gill in the service center who makes it a personal effort to make sure my family and I are cared for.I also would like to recognize Carl Black Chevrolet GMC for their support of the US Military (Active Duty & Retired) and to those in Public Safety EMS, Fire & Police.I was in the service department getting some minor work done on my 2005 Hummer H2 and looking at my next upgrade. Not looking anywhere else.Thank youWillie MyersWoodstock, Ga

Order a new passenger side glass and they had it ready. Had trouble installing so I called and talked to Matt in the service department. He directed me to a glass company for guidance. I cannot remember the name of the glass company but, Stacy was a wealth of knowledge and the replacement is in.Thank you very much Matt and team for the great customer service.

Love this dealer great service just wish had more inventory

Professional help, reasonable time, as always very nice to me. Thank you.

Carl Black as all dealerships can sometimes feel pricey. However, I have actually gotten better deals here than many other places and sometimes with some things you want to make sure they are done right. And anything that you need changed or fixed is done well here. And I have been fit into the day before to help me when I needed it. Very, friendly and professional as well. My wife purchased her last 3 cars here also.

Even though I had an appointment, it was very busy and I had to wait to get checked in. The service on my car was completed as promised, but again I had to wait for someone to pull up my car over 10 minutes after I had already paid. Nice service center. Very clean and nice waiting area.

I have been getting my GMC trucks serviced here for years now without any issues. They have rental cars on site and a large cozy waiting area with a TV and coffee. The service is excellent with good communication about what is going on with my trucks.

I bought an extended warranty this the sales person told me that I just had to have. It was suppose to be a bumper to bumper warranty but it only basically covers the engine and transmission.....Come to find out they make commission on those warranties. What a waste of 1,500 dollars! If you buy a vehicle and it still has the factory warranty DO NOT WASTE YOUR MONEY ON AN EXTENDED WARRANTY!!!!!!!

Great service

Excellent service

Very good place to shop, no pressure and very knowledgeable sales people. I enjoyed my experience.

When I first went to Carl Black, I was uncomfortable about getting a new car because I had mine since I was in high school. However, I got into an accident with this car and I reluctantly decided that it was time to get a new car. My car salesman was extremely knowledgeable and very patient with me. Moments later I walk out with my brand new GMC Terrain, which I love even more than my old car. He gave me top dollar for the trade in. Carl Black Kennessaw is the best car dealer around.

Only compliant is the bathroom tp is coarse 1 ply

Very ocomadating

Thieves! I purchased a new vehicle from Carl Black and returned for a recall item in October 2016, at which time they insisted that I needed new brakes and battery. I declined, had it checked out independently by my mechanic, who indicated both were fine. Now, 32 months and 33,000 miles later, I have the very same battery and brakes. Will never do business with these crooks again.

Purchased three GMC Terrains over the years from Carl Black Kennesaw and use their service department regularly. Everyone in both the sales and service department has always been kind and helpful. I recommend them to all of my friends and family for their vehicle needs!!

Brought my car in for service the other day and was very impressed how Terry treated me. Even though they were very busy, they treated me like family and got what I needed done. Highly recommend Terry and Andre!!! Will always continue to give them my business and will keep recommending them to friends and family.

The sales rep called me 10 times a day when they wanted me to buy a car but when I called them with a problem once I bought a car and they wont return my calls

Great place to buy and do your car maintenance. I bought my Camaro and my nephews Camaro as well. Good manufacturers rebate back then and good financial deal. Sean is great at maintenance area. Always honest and effective

HORRIBLE SERVICE DEPARTMENT!!! Took my vehicle in for repairs and got the run around for days! The service advisor Jason speaks to you like hes a two bit hustler from the 70s! They dont communicate with you in a professional manner, never answer the phone, dont have your vehicle ready when promised, over charge, and once I got my car back the check engine light was on! They left a spark plug wire off of my car when they didnt even supposed to do work on the engine at all! It was repairs on suspension/wheel issues. SCAM AND UNPROFESSIONAL ARTISTS AT CARL BLACK! This is why people HATE going to dealerships for repairs. Shame on Carl Black and staff.

Service has always been done well. Latest visit was done quickly as well.

Jason in Services was very knowledgeable and helpful in getting us in and out within 60 minutes for a full service oil change .. appreciate his professionalism and customer service

Best service around. I know I can trust them to always do a great job.

Still waiting for a call back from 8 days ago

Best service I’ve ever experienced at a dealership. They were cordial and updated me throughout the entire process. Would definitely recommend this to anyone!

Laurie Major continuously goes the extra mile in ensuring my visits are met with thoroughness and professionalism. She knowledgeable about the recommended maintenance for both vehicles my wife and I have & makes sure to address any concerns or questions that arise.

Significantly higher prices than youd find anywhere else and the service staff is slow (partially because they still use paper) and are very outdated. Wait room is a joke. Entire experience with my girlfriend made me glad I own an Acura. I prefer being treated like a valued customer when I have to get car maintenance, not a cheap customer paying too much for their services. Wont return/wouldnt suggest.

Bought my car here and go here for every service great service at this location if your looking to by a new vehicle ask for Tori!!

I live in Wisconsin and decided to take a trip and coming through here I realized I was up for an oil change. I came through here and the service lady, Laurie Major helped me out. She got me in and out with no issues. Next vacation I take, when I come through here, I will be going through and asking her for help again.

Great customer service. Caleb was a fantastic person to work with. Thanks for the service

Love going to Carl Black! Laurie Major advisor is a shear delight! I look forward to seeing her each time i’m there for service. What a professional, personably & friendly asset to GMC.

Certified Automotive Scam Artist.

Was very happy with a first visit for some warranty service here. Great communication and service.

Brought my 2015 Duramax in for service with an oil leak issue. Dealt with Matt Gill during the whole process and had a great experience. Kept me updated and took care of all issues under warranty, too. Will definitely be coming back.

As always, a great service experience. Always efficient and friendly. With some of my vehicles I do not necessarily go back to the dealer but Carl Black is an exception.

I have never had a bad experience with Carl Blacks Service department. The staff is very helpful and has everything done on a timely manner despite how busy they can get.

We have rented several cars from here and it is always a pleasure. Great customer service!

I has an appointment for an oil change. I got there on time and I was told I had a minimum 2 hour wait because they had a lot of walk-ins before I got there. I asked what was the point in making an appointment if I was going to have to wait just as long if I didnt have an appointment.Dont waste your time on this place.

Traded in my car for a new one. One of the best experiences Ive had buying a car.

My service experience has alway been great at Carl Black. Great customer service.

Carl Black Kennesaw has always bent over backwards to make sure the customer is more then satisfied

Waited over 6 hours and they couldnt figure out what was wrong with my car. Still having the same problem. Terrible service!

Always great! Go see Matt in the service area! Hes the BEST!

Great staff. Very welcoming atmosphere. Make you feel like family.

The reasoning for this is because in the spring myself and my family went to inquire about a trade in for a Chevrolet Tahoe and felt extremely disrespected by the time we departed. Before we went in to inquire we knew we had a bad loan due to a need to upgrade back in 2015 and we were convinced to pursue an Acadia instead of a Tahoe due to the Acadia being bigger. Three years later our family is still growing and the Tahoe was what we needed all along so we went in to inquire. The salesman was courteous at first attempting to provide us options but once he realized our loan would be difficult to accomadate he told us when you guys hit the lotto come see me, other than that I cant help you. As a member of the Air Force my income is not the greatest especially in a single family income and in my opinion Carl Black thinks of themselves as untouchable due to the size of the dealership, but that is not how you treat a customer. We have expressed our concerns to friends and co workers that have expressed going to Carl Black of our experience because that was truly unfair. The only reason we continue going is due to Jason Ellis in the maintenance department and how amazing he is in our treatment, to maintain our vehicle.

While I purchased from here years ago, I recommend their service department and Matt Gill to help you with any service needs for your GMC and other GM vehicle-no matter where you purchased.

I ALWAYS RECEIVE GREAT SERVICE AND THE STAFF IS EXTREMELY HELPFUL. THEY ALWAYS TRY AND HELP ME FIND A GREAT DEAL OR PROMOTION.

So much fail here. Avoid at all costs. They will tell you one thing and do another. Empty promises is the standard here. I will never buy another vehicle from them and the service department is highly unprofessional and lacking in skill. Do yourself a favor and shop somewhere else.

Love this place! Got an oil change and Nick was awesome.

Ripoff alert,Dishonest car dealer

Tried to call to set up an appointment. First message tells me they are recording my call for quality assurance. Then the phone rang and rang and no one answered. Got a recording telling me to leave a message after the tone. No tone. The system went into a loop. Pathetic. Only reason I would go there is it is the nearest dealership for my car which is still under warranty

Always busy!! Good for them I guess. Over hour and half for oil change!! Charge $20 to rotate tires!! Other places do that for free!!!

I have had my trucks serviced with the awesome guys at CarlBlack Kennesaw for years. Matt Gill and Brian Honea always go over the top to make sure that things are done right and on time. They do not let me get service done if it is not needed. Great people. 5/5

Got my oil changed. Staff was very nice.

Great service well knowledgable staff

They are great mechanics and have great service but are to busy most of the time. They need a better phone answering system.

Very quick service and very friendly staff! Highly recommend!

Shorter wait for vehicle service than expected. Comfortable waiting area with TV and coffee.

Have always done a great job for me.

Bought several cars from Mr Black great all the way, tried numerous times with new owner and have not bought another vehicle since . Overpriced and with hours spent no deal, look elsewhere u will be happy u did !!!

My wife and I had an excellent car buying experience at Carl Black Kennesaw. Our sales associate Quentin Walker took excellent care of us. Quentin was very knowledgeable about their products and was a pleasure to work with.-Sean and Kerian KatzProud new 2017 Silverado 1500 z71 owners

Great service, as always.