Good parts, good prices service okay..

Great service, employees are super helpful and really know what they are doing!

Had what I was looking for. Took longer to change the headlight that to find and purchase it, at a reasonable price.

I was having problems with my car starting sluggish. I visited my local Auto Zone on Fry and Franz to check it out. Joseph checked my battery with the battery tool and it indicated bad battery. This store was out of the special battery my Miata needs however Dillon the manager that evening was able to find me a replacement battery from another store. I now have a new battery with a 3 year warranty on it. Thank you Dillon for your professionalism, knowledge and positive resolution.

Jay was awesome he help me fine the correct windshield whippers and installed them. Very good customer service. Great job young man

Jay was amazing!! He attended me so well and answered EVERY question I had! He also helped change my battery and went above and beyond!! Thank you so much jay!

Good customer service, fair value on car parts

Showed up at the store on my lunch break with a dying battery.Eddie, the store manager, tested my battery, confirmed it was dead.He sold me a replacement and installed it himself.All told, it only took about 15 minutes start to finish.Very happy with my experience. Thanks!

Good place, no to cheap but is ok

Very friendly and helpful. Thanks Alex L!!

Just wanted to give credit to an employee named Thomas. Helped me out in a pinch. Even cut into his lunch break and he didnt complain. I appreciate it a lot.

I asked one of the workers for help finding the engine air filter and cabin filter needed for my car. During checkout, I made sure to ask if I only needed one engine air filter and the cashier assured me I only need one. When I was getting the filters installed, the technician told me I need to go back and buy a second engine air filter because my car needs two 😐. I don’t understand how this mistake can be made when all the information for the car was available on the company computer.

Better service in Westheimer Autozone

Needed a battery. Charles helped me out a bunch. Knowledgeable and friendly.

Very helpful and knew their stuff!

I was trying to take my son to daycare but...dum dum dum...my battery was dead. After getting a jump, I get to the store and was greeted immediately. The guys working that store that morning could see I was a little stressed and helped me find a decently priced battery and even installed it for me. Definitely going to be my “go to” store. A special thanks to the manager. Did I mention it was raining at the time? Above and beyond with customer service.

Charles was extremely helpful and provided excellent service today! I needed new bulbs for my signal and brake light, and he helped me find the right bulbs and replace them. Very friendly and professional! Thank you Charles! Thank you AutoZone.

Xenia was a great help today helping me find rotors and brake pads today she always has a smile on her face at all times

I was at this store location this morning as I had an issue with my Transam driver side mirror not securing properly and asked for assistance. Cesar S. was available to help me on this issue. He provided me with several options and recommendations for this repair. He took the time to understand the problem and was very knowledgable on fixing it. He went above and beyond like he was working on his car. So nice to see people understand other peoples problems. He was very patient in helping me. Cesar is a new employee and I am sure he will prove to become a very valuable asset to his employer.I appreciate all the effort. Autozone has helped me on many past projects and am thankful.

Thank you for hiring great employees. This auto zone was awesome Savannah and Charles I believe helped out. I needed a new battery and they came thru found it and installed for me! I recommend this auto zone anytime

I never write reviews unless it is warranted and this time it was. I was having trouble with my battery. The staff went above and beyond to assist. Eddie, the Manager of the location provided excellent service. He installed my new battery even when others couldnt ! I received excellent service from this location! Thanks Eddie and Team!

Great service, Charles helped me and installed my wipers !!

Well as yall know the auto parts stores like a mans toy store winning round what I was looking for went to the counter hardly any weight the employees were nice helpful the place was very clean they do a great job with the sanitation and the separators between the employee and the shopper

Clean store and friendly staff. I was asked if I found what I needed or if I needed additional help. This is one of the better Autozones Ive visited.

Sold me the correct part for my vehicle but the part was defective and want me to bring the part in after I take it off which I cant cause I only have that 1 vehicle and asked if I could grab the part and just put it on take off the defective one to bring it back in they said no and I cant work on it at their parking lot.

They could see I was trying to look for something,but never asked if I needed help. Finally as I was walking out the door, employee on their phone asked if I needed something. I just said No thank you, didnt want to bother you while you were texting on the phone

Service here is second to none. CJ was a tremendous help. Top notch 👌

Had an issue with my truck while hauling my RV. Folks here were a great help. I will definitely start shopping their stores in my neck of the woods now.

Another great place to get your car battery, what encouraged me mostly is their warranty on their battery, I love them, they are always willing to help, thank you Auto Zone.

My husbands truck stalled on the highway about 15 miles away from here. He gave me instructions and told me what to buy while on speaker. Lindsey was so very helpful, knowledgeable and quickly gathered all the parts and tools we needed. She also witnessed a random man purchase the truck parts for us. (Totally God letting me know that Hes in charge and always taking care of us!)Lindsey, thank you so much!!!

Shopped here for years. Clean store. Helpful service. Parts are great as well.

Clerks very knowledgeable and ready to help ....

The customer service was outstanding. The manger Jon was soo helpful. I had no idea how to change the battery out. He explained and then showed me how to do it. Will definitely come back

Service is not the way it has to be they work slow. And take their time to do everyting.

Great!

Great service. Friendly, knowledgeable staff.

Excellent customer service! Luis was friendly and professional. He helped me get the correct sizes for my wiper blades, as the manufacturer recommended sizes did not work for my vehicle. He also went out of his way to get my headlight installed, although it required some extra time and effort. Thanks, Luis! Much appreciated!

Great customer service very patient at the moment to assist thank you...

Did a really good job installing my battery thank you very much

Michael is very good whats commercial Get Me My Rights up in parts

Great service, this where I got my battery

Good place

I was helped by an employee named Noah he was awesome! I mention his name strictly because most places people go for auto care or if they are purchasing parts to do it themselves generally feel left in the dark if they dont have previous experience. Noah on the other hand obviously cares about the customers and actually gave me the impression that the other employees there also cared about the work they did. They got a good team. High recommendations.

The employee listened to my problem about my battery, picked me up at my house even though they dont normally do that anymore, helped me purchase a new battery, dropped me back off and helped me install the new battery. He was courteous and respectful. I will consider this AutoZone first from now on!

Parts I needed were in stock and employees were helpful.

Customer service here is remarkable. I had to get a headlight bulb replaced and it turned out to be a huge hassle due to how old my car is. The sales Manager Christina as well as another associate were so positive and kind in helping me replace it. This is the place to be for great customer service.

I like all of autozone locations. Morton Ranch road in Katy has the friendliest people. Very helpful

Yall have some very outstanding men who work there i was left satisfied thanks to Jay and Ahmad they didnt stop helping a brither out till i left!!! Thanks again guys.

Great experience Charles was very helpful. Quick and fast service !

This is the second time they told me a perfectly fine set of batteries for my diesel truck were completely dead and unchargeable. Took them down the street to a different auto shop and had them charged up without a problem. They also failed to call me and let me know they werent charging my batteries.

Stellar customer service, car wouldnt start anymore but the guys from here (Joeseph, Robert, and mechanic Jose) helped me through everything. Turns out it was the starter, I was thinking I would have to wait until Monday to go to a mechanic but they had a mobile mechanic well known who replaced the starter under 20 minutes. Absolutely amazing. These guys are the best!!!

My wonderful connection, Randy, is no longer with AutoZone. But thats OK, because I have a new guy, Michael. Michael was fantastic. He helped me right away and even installed my new windshield wiper in a flash. Thanks Michael for not making me feel awkward and for helping so quickly and thoroughly. Michael, you are awesome! From the little short woman in the big yellow H2.

Went to get a turning signal bulb. Staff was helpful and changed it out too. 👍

Not only did the salesperson assist me in getting the right headlight bulb, he also installed it for me. Made my day... thank you for great customer service.

Thanks charles and the team

Your genuine concern for customers is appreciated. Each person with whom we spoke was cordial, kind, and knowledgeable. THX

The people there are very help full

First time at this location. Its always nice to see a cashier interacting with the customers. Kudos

Great service they have all you need for your car

Good prices very convenient. And they have all you need

The managers were awesome helping me find my car battery. And helped me get set up with everything i needed. Awesome attitude from both managers.

Very nice staff

Absolutely no help, they had 3 guys in the place and Im asking for help and one would make suggestions then the other would say cant be that and then they would all walk away. I then would hunt them down again and they would start asking other people if they needed help. They could have just said they did not know or told me to go to the dealership.They would not even come out to look at the issue, which was only break light which worked better before I came to their location.Total waist of time, there are too many other auto parts places around, I will never come back to this location again.

Great!Easy. Quick. Simple.

Joseph was very helpful and friendly. He had a lot of good advice. Service was great and they had what I needed.

Customer service was great. Nice place and I will go back

Good service, had part ready and waiting, that I ordered on line

Its autozone, just get in there and get what you need youll be good.

They where really helpful in changing my battery. They did a free test and helped replace it for me in the parking lot. Ended up saving $100 vs the mechanic.

I ordered 5 $1/quart half-synthetic engine oil that was on sale. When I came to pick up, they were out of stock. Two nice agents helped me and replaced with a higher grade engine oil, plus give me an additional quart bottle because my car needs 6 quart/oil change. Awesome experience, turning disappointment into happiness!

Very nice and helpful staff. They helped me save money!

Would not recommend going here

Good customer service and attentiveness

Great people They help you get what you need.

Had what I needed. Reasonable.fast. good.

It was great my son had gone in there to rent a steering wheel pulley and it was quick and fast hes the one that have gone Ian so its pretty good!

Representatives are very helpful. Customer Service is great. Recommend getting parts from AutoZone.

Very good customer service! Thank u 4 helping me..

Best friendly and helpful person that waited on me

Great selection of auto parts with very helpful sales people.

Great service! The manager offered to assist in installing my new wiper blades.

Very helpful

This place is okay but continues to show that these kinds of stores here just anyone. Never expect to get a legit answer to a problem.

Friendly service and smiling faces. I purchased wiper blades and the manager even offered to assist me with installation.

Had what I need for a convenient price.

The employees are very helpful I think the outside parking area was kind of dirty and tacky looking for the Katy area other than that everything about the store is good

They have a nice selection of car wash and wax products.

Great staff always going here for my auto parts

Staff always helpful. Nice new store that is well organized and well kept.

Caesar is probably the most knowledgeable man about all your needs. If your in auto zone on franz and see my mans with curly hair and the earring, skinny fella, HE IS NOT TO BE QUESTIONED. He has a bloodline instinct to know if its something auto zone carries or if it needs to be taken in. And he goes above and beyond with his customers. Ive been to him *promise* over 20 times. ALWAYS RIGHT. NEVER EVER once wrong. I recommend this store over all. Plus its never busyHe even gave me a number if something wrong happens!!REAL STORY! 3AM ON I10 AT MASON. Tell me why I called him like & no lie 10 min later. He pulls up with jumpers and extra water, like come onPS: Chuck the mgr has chimed in on situations and hes crazy good with it too. But Caesar is autozonegod. Lol... definitely manager quality, hell owner quality. I barely know him and he done that for me.

Not really helpful

Came in with a bad battery and Jay S. got me sorted and installed the battery. Great service and professional.

Awesome customer service. They assisted in replacing the wind shield wipers for my vehicle.

The guys help me out great and I got everything I needed

4 people working and only one actually doing his job. Answered phones and immediately put them on hold and laughed. (never picked it back up) I called and ordered a part yesterday and was told it would be there first thing today. Part never showed up and they have no idea where it is.

I had great service with friendly staff who helped to install parts purchased.

Great service. Purchase a battery today after old one tested bad. Tested, purched and installed under 25min.

Clean and well run, but they didnt have what I wanted (admittedly kind of a specialty item). For standard auto parts its fine.

I know there are not car experts but if i ask u for a hose like this dont tell me what year is the car, its a hose dont be lazy and go back there and match it up thats what i did when i use to work for that company

Good service and got the parts I needed