I have got both my cars from Gary Crossley Ford and specifically Jason Buchanan! I have had an amazing experience both times with Jason! I would recommend him to ANYONE searching for a used or new car. He made sure to take the time to find us what would work best for our growing family. He is very responsive as well after the purchase if I have questions. When you go, ask for Jason!!

People seem so disconnected. Maybe they were just having a bad day. It’s usually pretty professional and friendly.

Very happy with my out of state purchase. Fleet sales staff knowledge of the vehicle (Transit) and its available options as well as competitive pricing made this dealership stand out. Staff curtesy was exceptional and an airport pickup was appreciated and above and beyond what I except from a car dealer. Regarding paperwork and titling there were some delays with getting the MSO and paperwork typos (date) that fortunately my local county clerk accepted. If only CO Ford dealers were so friendly and accommodating but maybe thats just MO.

Lisa Garcia was an amazing sales associate. Great service!

This was my first car buying experience without my husband, and it was so much easier than I thought it would be. Everyone was so nice and helpful, especially my salesman Charlie ! Charlie is so polite, and always has a smile on his face, even while out in 102 degree heat helping me clean out my trade in and moving my kids booster seats to the new car. I have never met such a polite young man. If more people were like him, the world would be a much better place ! Thank you Charlie and Gary Crossley Ford !

I had the best experience from the first time I called to reserve the truck, to my sales person Clark, and the finance guy, sorry don’t remember his name. I drove 3 1/2 hrs to get my new truck and they had everything ready and the transaction went flawlessly! Thanks again.

We bought a 2018 Jeep Renegade and our Salesman Rodney Payne was so wonderful! I fully expected every car dealer game in the book to be played on us but it turned out to be an amazingly painless experience and Rodney was personable as well as professional! You could see the real personality behind the professional role he holds and he was ready and willing to answer all our questions and go the extra mile for us! Very sincerely thankful for this refreshing experience!!

Awesome buying experience. Charlie was a HUGE help picking out our newest vehicle! ASK FOR CHARLIE!

Had a very good experience staff was friendly didnt try and sell me stuff that I didnt I told them what I was looking for and what I want to do for payments and they gave me what I was looking for was no hassle was willing to work with me on all my wants I can tell you the next time I go to buy a vehicle they will be the first people I will get for my next purchase

They were about to quickly and accurately diagnose the issue on my Escape and get it repaired with a fast turn around. Their service department was pleasant and helpful at every step.

Mike Murphy was my salesman and he did a great job. Everything went smooth and I was very pleased with the trade we made.

After going to Bob Sight Ford and not being treated well I received a recommendation for Gary Crossley Ford. My experience with the salesman Dave Norton was excellent. I was treated like I was important. The whole process took less time than at Bob Sight Ford and I left in the exact car I wanted. I will definitely be recommending Gary Crossley Ford and Dave to everyone.

Excellent service. Caring people

Sales or service? Doesnt matter. Terry and his team have a standard of excellence that very few dealerships ever sniff. And their quick lube operation is thorough with customer friendly pricing! If youre shopping small garages because youre intimidated by the big dealer, STOP. This is a FAMILY operation. First class operation and I endorse this place completely!

Worst experience at the body shop I have ever had . They had the car for 7 months and kept giving us and the insurance company the run around . They painted the rear bumper on the car when they were supposed to paint the front bumper so it was like pulling teeth to get them to replace and paint the front bumper . Charged the insurance company for a pre scan and a post scan then said we owed for the scan also . Every time we thought the car was done they would tack on another fee that was never discussed with us beforehand . The paint didnt even match it was totally different ! The managers at the shop would hang up on us when we called to try to get the car done ! And to top it off they asked me to forge my bosses signature who owned the car to a power of attorney so they could cash the insurance check !!!!! Worst body shop ever!!!!! Do not go there !!

I was a customer for life but my last two vehicle purchases from here have been a night mare. I went to this dealership over a week ago with a prequalification letter from capital one it started out going very smoothly. The salesman came & said everything was good we just had to wait to sign papers, 2 1/2 hours later sitting in showroom the salesman finally came back said it wasn’t going to happen that night they were waiting to hear back on income verification! It is now a week later still have not signed papers & no information from dealership! We have called & texted to be told we will get back to you! Obviously they do not respect their returned customers! I pass multiple dealerships in my 45 minute drive to this dealership, I guess I’ll quit driving pass the other ones & give them my business including the parts department! I guess I’ll take my prequalify letter somewhere else!

It was a quick and easy, had everything set with salesman before going to pick up the Ranger. Very pleasant day. Thanks Gary Crossley Ford.

I have dealt with them on numerous vehicles they are good people to work with and they get it done quickly Ryan is especially helpful

Ed Bowers, Pam, and Rusty were all helpful and informative. I recommend Gary Crossley Ford without reservation.

Absolutely love Gary crossley ford..just bought my wife a 2021 black widow truck and had nothing but great service..

Everything was fine until i found out that Jason buchanan did not have the points put on my service plan as we descussed when signing aproval papers for the loan . he said i would get three free oil changes and tire rotation and fluid leveling and veheical inspection . the service guys were fast and curtious very freindly and highly knoledgible about everything so 5 stars to the service guys but jason needs alot of work, oh by the way i wont be coming back jason ruined it for me, you dont lie to your customers just so you can get a cumission sorry its been realcouldve been a good costumerCharles K Buckley

Very professional and courteous! Vehicle was fixed correctly the first time. Job well done!

This was the best experience I have ever had buying a vehicle! I worked with Jason Buchanan and Rodney Payne. Everyone there was so kind and respectful. I appreciate all the work you all do. I am so excited about my new vehicle. Rodney, I really can’t thank you enough, I appreciate you so much!

Told them what I could do in pricing. Straight forward didnt beat around the bush. Gave them credit rating, my truck value, and what I can do. They told me to come in. Went higher than what was talked about what I could do. Wasted two hours as I was firm in what I could do. Would not go back.

This was a great place with great service. Jason was helpful and communicative through the whole process.

Zach was wonderful. Please hire some more people. I missed my car wash. The technicians were great! VERY satisfied!!

Super easy to get ahold of a sales rep. They were amazing to work with and were very understanding on what I wanted. We got what I wanted and got it bought in about an hour. Super quick and helpful.

Terrible service department. Charged me way too much for a diagnosed repair. Did not solve my problem. When I called to tell them they were rude and didnt even offer to review their work. I am having to go to another shop.

Gave me a range for a trade in. About 5200-7100. Was offered $5000. After excessive emails and calls saying “500-1000 over Kelly Blue book. KBB offer and what was offered is not close to 500-1000 over trade value.Update: They ended up reaching out to me and offering a much more appealing offer.

Very happy with our service at Gary Crossley! So easy to work with every step of the way! Never felt pressured at all. They gave us great deal on our trade in and helped us order a truck that met all our needs. They did an awesome job of keeping us up to date on the trucks progress and the buying process went so smoothly. Highly recommend Ryan and Peter for salesmen.

Took my 2015 F250 in to have a complete service as I bought the Extended Warrant. My back up sensor would fill up with water when it rained and wouldn’t work. It stopped working and I ask them to give me thoughts on it if what may be wrong. I was told they ran a diagnostic on it (without my permission or even a curiosity call) but when I ask for the diagnostic report. Of course they didn’t have one. Also told me they would have to replace the bumper to fix it. I of course told them No. They were charging me 160 + for the diagnostic that I didn’t ask for. When I argued it. I was told they would have to charge me half. I paid this but still shared my disgust with them and told them we would manage. We ordered a 30 dollar part on Amazon and fixed it right up. I know that businesses are hurting but to rip off the customers this much is so unjust. Always have been loyal and bought my products here. But we are now searching else where for our needs in automotive. This was a complete lie to us and to rob the customers is ruthless.

My car was stolen. I had filed bankruptcy and was devastated. A friend recommended Gary Crossley and the divine energy in the Universe aligned me with Lisa Garcia, whom took great care of me. She even offered to pick me up from my home and consoled me. She took great care of me from beginning to end. She told me what to do step by step until I got a car. I definitely recommend Lisa Garcia if getting a car. Thanks Lisa

I had an excellent experience at Gary Crossley. Jason made sure everything was taken care of and made the experience seamless for me. I would recommend Gary Crossley to anyone.

I enjoy service here they are very helpful. To To illustrate I had bought a pop and out came water one of the staff helped me buying me a pop and taking the water in return. If theyre going to help you in a little things you know They will help in the big things. Thats why I will buy from them again even though Im from Lawrence kansas at this is in Kansas City Missouri

Very friendly,professional and bring your expectations life. Dont make a mistake by going elsewhere.

Jason Buchanan was great to work with on the sales team. He answered the phone nearly every single time I called and called me back when he said he would. He also handled a few minor issues that come up with the car during the purchase that required it to go to the body shop and service center (the car was a service loaner for a few thousand miles before being sold).I feel I got a reasonably good price for my trade in and was happy to see that the price of the car I was getting was still MSRP (many dealers have been marking cars up from MSRP due to shortages or vehicle popularity)The front desk receptionists were always greeting me with a smile. They directed me to where I needed to go or helped me with what I was there for every time.Amber Shaffer in the service center was pleasant as well. She called to give a quick update on the car at one point, how she handled that quick update impressed me and gave me a lot more confidence in their service center. (I was previously a mechanic and am usually pretty hesitant on shops I am unfamiliar with).When they took the car for the warranty repair at the body shop, Jason was able to get me a rental car to drive while they had my car for a day.Overall, this was a good experience. My only issue was having to drive to and from the dealership several times for paperwork (I live an hour away), although I suspect this was because the car was apart of the FCTP program (service loaner program) and required additional paperwork when sold to be moved out of the program. One of the things I look for most from places is communication. In most cases people answered the phone first try, called me back and gave me reasonably accurate information.

The staff are always friendly. They do good work.

My husband and I went there to look at a few trucks they had on their lot. They did have plenty of staff and stock and a woman greeted us instantly and took us to look at some 2020 F150s. She was a little brash and couldnt answer ANY questions we had. It was always, ill have to look, Ill have to go look. We decided to go somewhere else to look around. That was around two months ago. My reasoning for a poor review was no matter how many times they have continued to call and text me even when I tell them I am no longer interested. I have blocked numbers from them and they just call from different numbers.

I feel I was treated with professional compassion by a highly skilled team, which is often hard to find in a stressed economy. This business does also receive my A++ rating on social distancing while efficiently serving many customers. Bert is a trustworthy professional. My first experience with Quick Lane at Gary Crossley convinced me I will definitely recommend this place to family and friends and return here myself when the need arises. Driving away into the falling snow with a warm cup of hazelnut coffee was a nice bonus, and I am a happy customer. I appreciate days like these. Thanks, Gary Crossley Ford for treating me and my Chrysler like family in a tough situation in the midst of the holiday bustle and reminding me of the intended spirit of the season. Long may you run.

Amanda cant thank you enough! You were professional competent and very kind to help us with our gas leak emergency! Being from out of state it was wonderful to have you on our side. Thank you so much crossley ford mechanics!!

Poor service all around. Would not reccomend purchasing a vehicle or having work done here.

Each time Ive brought my car in to Quick Lane, theyve done a fantastic job. Everyone is easy to work with, and theyre all very helpful and considerate!

The staff here is very nice. It was nice to just have a simple change not be a nightmare. I will be taking my truck here for maintenance. I would have given 5 stars, but it was just under an hour after my scheduled appointment for my truck to actually enter the shop and the waiting room could be nicer. Overall, it was a much better experience compared to Thoroughbred for this maintenance.

Not sure yet Ford hasnt finished thier inspection/replacement of door latches that Ford said were defective but I never had a problem with

Ryan was excellent to work with and seemed to go out of his way to make my purchase a good experience.

Place is a joke. And so is management. I was harassed by a manager and nothing was done about it. Someone took my prescription meds of adderall off my desk

We highly recommend David Norton. He is kind, helpful and goes the extra mile providing great customer service.

Check engine light came on. They got me in same day, was just a computer glitch. Got it fixed and had me on my way in under 2 hours. Professional, helpful, very pleased.

I had an awesome buying experience with my salesperson Delle B. She made the process seemless!! I called to check the availability and she got me all the info, pictures, and videos of the truck right away (this was a crazy cold day in KC too). She was genuine and honest about everything. No cheesy sales tactics! No pressure. She got me a great deal!! I’m sure I’ll be a return customer in the future.

My truck has been in their shop for almost 3 months and they cannot give me an answer on when it will be fixed or what is wrong with it they just want to put a new transmission in instead of fixing the electrical issue and blaming it on the warranty company and the LKQ When I have spoken with both the warranty company and LKQ Ford is not wanting to do their job On fixing the truck all I get is excuses

We worked with Dave Norton and he was great. Friendly, informative and not pushy! We felt like he, and the whole team at Gary Crossley, gave us a great deal on our vehicle and they made the process easy!

Betty was an excellent salesperson! She was very helpful without being pushy. She got specific people from the different departments to answer all our questions. Shes gone above and beyond by continuing to help us in the weeks after purchasing the car. This is my 2nd purchase from Gary Crossley Ford and I couldnt be more pleased with the service!

This was the best car buying experiece I have ever dealt with. Clark was on target with what I was looking for and was straight forward. Had the vehicle I was looking for in stock, pricing/trade in and findancing was better than I had expected and the deal was done in shorter time than a Catholic Wedding. (Seriously, It was). The best buying experiece I have ever had purchasing a vehicle and I have made several purchases in my time. Go see Clark. You wont be dissapointed!!

I found a very nice 2020 F150 on their website. I get the z-plan as a retired Ford employee. I was emailed by Jason Buchanan (sales) and he gave me my price. I was ready to go and then he emails me again and tells me that it would actually be $7156 more because the price was wrong on their website. Not my problem. It’s their website and they should honor what is posted there. I felt that the salesman was very dishonest and trying to pull a fast one. He supposedly talked to management and about the issue and supposedly management said that the best they could do was still $3500 more than what was posted! I am filing a claim with BBB and Missouri Attorney General over this deceiving business.

Very pleased with my purchase. Tyler Dillsaver was a gem to work with, he made everything fast and easy!! I will be definitely coming back for future purchases.

We had a great experience! Jason did a great job and made us feel comfortable. Quick process and no problems

I recently moved to KC from WA and needed to get my vehicles licensed out here. Both vehicles needed service in addition to the vehicle inspection so I brought my Mustang in first. It was serviced & ready to go in less than an hour, so I brought my Escape in. My Escape needed quite a lot of work to pass inspection, since it was an 05, so I ended up trading it in for a new Ford Focus Titanium.I never felt under any pressure to purchase and felt that they truly listened to me and my needs. I worked with Justin Savage in sales and after hed gotten my financing approved for the Focus, I had second thoughts and wanted to check out the Escape. He got the keys and had me drive an Escape. It wasnt what I wanted. But it was great to have that reassurance that Id picked the right vehicle for me.Stacy Savage helped me with aftermarket so I could keep my new vehicle protected. Ricky Lynn walked me through F&I, explaining all of my options and offering realistic advice based on my driving habits. Again, no pressure.Overall, its a great dealership, different than most and I had a great service and sales experience there. Theyre good people.

Firstly I scheduled my appointment online .I came to the service desk and explained I was here for service and diagnostic the woman who assisted me did not listen or ask proper questions and sent me to quick lane! I had to quickly or Travis informed me that I was in the wrong place which wasted about 15 minutes of my time. Then I went back to service and found out someone had scheduled improperly and coded my online appointment incorrectly! This was about 11:40 Amand I was told to come back at 1 PM because all the technicians will be heading to lunch. Employees team and walk through the fort with the mask under their name and I’m not taking health and safety seriously I caution anyone coming here.

Very glad the vehicle I was searching to purchase was at this dealership! Everyone involved in my transaction were great! Daniel, Todd and Terry offered fantastic customer service throughout the process. We will definitely be back when my husband is ready to make his truck purchase!

When it comes to purchasing a vehicle this is a great place to go very knowledgeable salesman and not pushy at all. However their service department could take notes on the friendly demeanor part, and their lifetime car wash with purchase of vehicle is a little more than a mist.

Great Service went there needing help and what a Hell of a Quick Service Center. Amazing, Family Felt Family Driven . Ford Family ..... Great Job ...100 percent Ill tell Everyone to come here . On a Commercial or Not Stop Here Before Going Any Where . STRONG Sales. SALE REP Ladies Are Boss. Keep up Great Work..2020

Today my husband and I went to Gary Crossley Ford and worked with Delle. She did an excellent job keeping us in the loop while trying to find the right rate and car for us. She is very friendly and knows her stuff. I highly recommend her if anyone wants to get a car.Thank you again Delle and Gary Crossley Ford!

Great experience buying my F150! Charlie was very polite and helpful, remembered the options I was looking for on a truck and called me when they got one in on a trade. Simple and easy transaction and they even had a Black Friday doorbuster promo and I got an extra $500 in cash as I was leaving! Thanks again Gary Crossley and Charlie!

The purpose of the change in the posting is if you have nothing postive to say than dont say anything at all.Enough said..

Great place to purchase a vehicle. They are very attentive and honestly care about their customers. Baron & Clark are a couple of real good guys. Not pushing...very honest...and stand behind their sales. Clark even went beyond my expectations on delivering a vehicle for my wifes birthday! It is interesting being part of the Crossley Family ! And can I say free car washes for the life of owning the car! Never had this before at car lots and i have bought several cars ...if your in the market for a car, new or used, definitely give these guys an opportunity, I dont think you will be disappointed!

Fast oil changes. At a good price

Michael was wonderful and helped me find the car that I really wanted! Customer service was great, everyone was friendly and willing to work with me, and I left with a beautiful car. Thanks!

Good dealership body shop seems to do good work are Escape came out alright service is always good 👍

Gary Crossley Ford sold me a used truck $70k, without disclosing that fact that the previous owner was a smoker. They covered it up (temporarily) during detailing using a bath bomb only to have the smoke smell be revealed after 1 week. My only request was for the dealer to send me a new air filter, they refused and offered no solution simply replying “we sell cars as is”. I would not recommend buying a car with this dealer, all I asked for was honestly during the buying process. Ultimately they wouldn’t even cough up the few dollars for an air filter.

I have nothing but good things to say about these people. Hawk was very helpful and made sure I got what I needed when purchasing a used vehicle. I’m very appreciative and thankful for Juan as well who was very open and who didn’t treat me like another sale. Thank you guys!

If you go up there make sure you guys ask for Dale Ballinger best car dealer in the city hands down

Got my first car ever from here - Ford Taurus - back in the late 00s. Superb services and experience overall. Thank you for all the great memories!

Very accommodate and friendly staff each and every person work there are ready to help you. They go above and beyond to get you taken care especially Corey the nice guy that work in Ford after market parts department, he is awesome never seen anyone very friendly and helpful, he personally take care of me and my Shelby Baja Raptor he installed bed cover and other few things to make my Raptor very beautiful. Keep up that spirit,Love your service and your place always like to visit your dealership.Alex Patel

Great customer service and they let me know what was going before during and when it was done. Took great care of me and my car

Gary C4ossley Ford is very reasonable on prices for work to be done.

Lisa Garcia is the epitome of customer service. Her patience and attention to detail is bar none.Promote this young lady!

Extremely unfriendly staff, would not recommend going here

Very pleased with my salesman, Nick! He took lots of time with me, worked hard for me! I sold my Mustang I brought in & got a very good deal on a Ford Escape! Very pleased!

If I could give zero stars I would

Super pleased with the whole experience. Tyler was great in helping us along the way. He has done a excellent job in the follow up as well making sure we are still satisfied!

Good experience as always! I will continue to go back! Had to communicate over the phone for a lot of the process which normally I would not be okay with. No issues getting things done and was a smooth process overall.

Excellent sales and finance experience. I bought a used F150. Love my truck. Easy, no hassles on the buying end. Service is an entirely different story. Couldnt have had a worse experience every time. They are the worst service Ive ever dealt with. Lady who makes appointments and who they set me up with to show me the sync system is an absolute airhead. She didnt know what she was doing at all. They are terrible to get an appointment for people who work. Refuse to work with you on scheduling and are so hard to get a reasonable appointment its not worth the effort. Take your vehicle elsewhere.

Rodney was awsome and great at his job and and be is funny need an new go see Rodney!!

Great experience. Didnt gouge me for unnecessary expenses and I was very pleased.

I had my car towed here and they immediately started diagnostics. Greg, the service rep, listened and seemed to genuinely want my business and was eager to figure out the problem. I liked him because I thought he was professional and personable.

I have dealt with Gary Crossley with 2 trucks before buying a new one today. The last time it was a little but of a rough deal, so I was a little hesitant of coming back. Buddy of my suggested talking to Clark Hewitt at Gary Crossley, outstanding and outright honest man and I must say I will never use another Car salesman ever again if it isnt Clark Hewitt, this guy was PHENOMINAL and helped me into getting into a new truck. He stayed in contact with me the past few days and even after having obligations else where that I went to first, he still kept in contact and I just signed the papers for a new truck today. Seriously do yourself a favor if you are reading this and looking to buy a new truck or car, give Clark Hewitt a call and visit with him first.

Everyone was very friendly, and professional, and straight to the point. Marc Carbonetto was excellent to work with. He got us a great price on a very nice 2018 Mustang GT. I highly recommend using Gary Crossley over some of the other dealerships I visited that day!! Well be going back for our future purchases.Thanks to everyone involved for making our experience as enjoyable as it was!!

Excellent team of individuals who really care about their customers. We purchased a new Explorer (remotely) and they delivered it to our home the very next day! Terry Miller, dealership President & GM made our good experience into a great one by making sure we were taken care of from the very beginning and then following up with us afterwards. He has a huge heart, a caring spirit and an infectious laugh that makes you want to continue bringing your business to them. Well definitely be back next time!

Great place but Ill update when I pickup my car.

Great place to work. Great place to buy or sell a car or truck.

Delle did a fantastic job helping me with the purchase of my new vehicle. It was easy and painless. I will recommend her to family friends for sure.

Love my Ford ❤️

Charles helped me find the ultimate ‘mothership’ for my family! He’s a great person to answer all my questions. Juan ‘Pretty Old’ Portillo helped me seal the deal to the dang thing and I love it!!!!!!!!!This experience was surprisingly quick and easy! In an out in a little over an hour!! 😁😁

David and Jason were phenomenal. They, along with the entire Gary Crossley staff, went above and beyond to make buying a car as enjoyable an experience as possible. Thank you!

Marcos was very knowledgeable in quick lane

They made things right after a rough start...Ty

My dads the best at selling cars

Jason Buchanan is fantastic to work with! He isn’t pushy at all and he let me decide if I was ready to buy my car. Not only did he answer every question I had with honesty, but he even pulled the Ford Fusion into the garage and dried it off for me because it was dark and rainy/snowy outside and I wanted to see it in the light with no chance of missing anything! This guy knows how to work with people and make the sale without the typical sleazy feeling you get from most salesman. He was honest with me from the get-go and I would recommend him to anyone!

Bad Business !!!! Had a vehicle with a buyers agreement check in hand .Was told it needed a few items and would be available monday evening . Called salesman, ...voicemail. recieved a text stating i would receive a call back in a minute . 45 min later salesman calls and says the vehicle i have a loan agreement with has been sold . My manager blah blah blah ....just do the right thing . a phone call ... dont let tour customer go through the whole process and legwork to acquire the funds and drop the ball ... Bad Business!!!

Wont use these guys for any repairs. We made the mistake 3 times because they are close. They are not helpful, their estimates were materially different and last time wouldnt even look at my key fob without an appt that Chuck Anderson Ford fixed in 10 minutes.