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uBreakiFix
1150 W State of Franklin Rd Suite 15, Johnson City, TN 37604, United States
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uBreakiFix
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Lo
Review №1

I wish I could give 10 stars to Nick who did a terrific job! Thank you Nick for not only doing a great job with my phone but for being a kind and thoughtful person! You turned my truly bad day around with your help! uBreakiFix is fortunate to have you as an employee. And I was very fortunate to have you be the one to assist me. Muchas Gracias!

Tn
Review №2

As always great customer service. Price is up front no surprises and reasonable. Good work. Will continue to bring my devices that commit tech-icide... :)

se
Review №3

I had the pleasure of dealing with Nick he helped me so much my claim wasnt working Nick helped me out and it finally got through on their computer absolutely amazing people outstanding work if I ever need another phone fixed I will 10/10 recommend this place everytime. Thank you all!!

Ja
Review №4

Great experience prices were great Ryan has my sons phone looking brand new

Di
Review №5

The guys were very professional, helpful, accurate in their estimate on the time my phone repair (shattered screen on a Google Pixel 4a5G) would be completed. Did a beautiful job on the repair. Helped me with a screen protector and another accessory. Very pleased with their service.

tr
Review №6

Very nice, professional crew. Kept me informed, explained everything.

Dy
Review №7

Ryan was super helpful and explained everything to me in great detail. He was able to help with my phone screen and when I took my phone in for the official repair, it only took a few hours to replace the entire screen and frame. These guys do excellent work and provide the highest quality repairs, I will go to them for any future technical issues or repairs Ill need.

As
Review №8

Charges almost double what Apple does for the exact same battery replacement. 83 fixed directly from apple, 150ish fixed here. Ridiculous. Re: I would like to edit and respond to your idiotic reply. I spoke on the phone with a representative of the store abt a battery replacement for an IPhone XS, he stated it would cost 150 (and some odd change) This is with oem apple parts, I can go to simply Mac or the West Town Mall apple store and have it done directly by apple for almost half the price. The matter of it being a small business is totally invalid. You can not overcharge someone by 50% just because you are a small business, if you think that’s how it works you need to find another field or practice. Pls explain to me how that makes any sense. Whether I’ve physically visited the store or not does not make my review any less valid.

je
Review №9

Ryan fixed my phone and was very nice and friendly! Got the job done fast thank you Ryan

ta
Review №10

They fixed my screen in a great time matter, I recommend this place they are awesome 😎

Me
Review №11

Very awesome! Quick service and able to text the desk while working so as to not take up too much time! Highly recommend!!!

Ab
Review №12

The staff are very friendly, however it took 4 office visits and 6 business days to do a simple screen repair due to either the screens being out of stock, or, when they had the screens for my device, the replacement screen fell off my phone after taking the device home, also cause the casing of my phone to scratch and become damaged. Ultimately had to contact the insurance company Asurian to get a new device, but it was not a great experience.

St
Review №13

Ryan, the store manager was phenomenal to work with and was able to assist me in resolving the cracked phone screen of my wifes Pixel 4 quickly. He stayed on the phone with Asurion corporate with issues regarding screen replacement and they ended up granting me a new phone instead for the issues given. I highly recommend this location.

Am
Review №14

Best place to get your device fixed

Ke
Review №15

Got me in and out within a hour. Easy to talk to and super efficient

We
Review №16

Cracked myscreen on my new phone but these guys took great care of me

Sh
Review №17

Excellent work and very fast. Very professional and experts at what they do. Highly recommended.

Co
Review №18

Had a Samsung galaxy go completely out and was recommended to head to this store. They attempted to fix my phone but were unable to. They helped me get my warranty figured out through Samsung and have a new phone sent to me to replace mine. Definitely recommended these guys for any phone repair need!

Ly
Review №19

Super fast and kind! Also was v affordable 10/10 would recommend!

Ha
Review №20

Great customer service. Had to get my Xbox fixed. Called me within 24 hours after dropping it off to tell me the problem. Gave me a reasonable time frame for the fix. There was a little mix up with the repair but they fixed it in a timely manner. Very professional. Would definitely go back if needed to for any of my electronic needs.

Je
Review №21

The only place to have the screen for my note 10 plus screen available with having to wait on it to be ordered. Place call and phone was fixed before 5. Best place hands down. The customer service was excellent! I have much more to bring to them thats for sure!

Ok
Review №22

Went in because I thought I needed a new charging port for my iPhone. It wasn’t holding any lightning cable I tried very well. Turns out there was simply a pin in the port that was out of position. It was a simple 2 second fix! These guys are great. I would have paid for a new port and the associated labor cost. I’ll be back!! Thanks guys!

Da
Review №23

Techs were super nice and helpful. Nice to have one of these local that do good work!

Na
Review №24

Great service. Very friendly staff. Highly recommend. Great work.

Em
Review №25

Very helpful. Very polite and friendly. Will always go back for phone service! I recommend to anyone who needs phone repair.

Jo
Review №26

They were very helpful and replaced my broken screen very fast.

Ro
Review №27

Awesome. Fast Friendly second time here. Still great

Je
Review №28

The guys were amazing, definitely would recommend them for all your repair needs.

Na
Review №29

Awesome customer service! Very quick service. Definitely recommend

Br
Review №30

Awesome team. Got my phone back to New in no time. Will visit again when I break my phone.

Li
Review №31

I had a great experience! Ryan was very helpful and nice to talk to.

Ma
Review №32

Number of repairs done thru this company. All great results with no hidden costs etc. Great customer service and friendly staff. Will be getting yet another repair done here as soon as I can get there. I trust this company and that says it all... TNJR

Ro
Review №33

I will not hesitate to recommend this shop to anyone who needs help with a damaged phone. We need to take care of local businesses who care enough to hire people who truly are professional and embody what good customer service should be.The day had been a struggle, and then, horrors. My phone took a nosedive and landed face down on pavement. The screen was riddled with starbursts and spiderwebs.But, then my day brightened. Asurion insurance sent me 2 miles away to this shop. The 3 men working were smiling and friendly, immediately taking my phone and told me it would be ready in 2 hours. They went out of their way to help me, and I truly appreciate their honest, caring approach to working with their customers.It was refreshing to be helped by people who truly want to make sure they do everything possible to make sure their customers left smiling.And, as a bonus, they have custom made screen protectors! I chose the glare resistant one, and am amazed that I can actually see my phone in the sunshine!

Br
Review №34

Great service friendly staff my phone screen quit working and they had the repair done within two hours but the test they had to run wouldnt pass due to the software of the test so they did everything they could to make it right

Bi
Review №35

Thanks, They done a outstanding job and they was very helpful, I recommend them to anyone

Li
Review №36

Ryan and Brandon were super helpful today. They fixed my iPhone super quick. I also signed up for their Home+ which covers all my tech stuff inside my home. I am super excided about my experience here and definitely will come back when life happens.

Br
Review №37

Ryan at ubreakifix was a great help with getting my phone fixed! It was quick and easy

Ni
Review №38

Great customer experience. The employees offered great knowledge and support when I needed my Mac book fixed. It wouldnt charge and they managed to save me a lot of time with a fast repair.

Sa
Review №39

Awesome device! Quick and easy!!

Ca
Review №40

Fixed my screen for less than the insurance deductible, and the techs know their stuff

Ka
Review №41

Fantastic customer service.stayed late to help me with my issues and were incredibly helpful.

Wi
Review №42

Ryan was absolutely amazing. Very knowledgeable and helpful. Prompt and efficient service and communication.

Za
Review №43

Had my Note 20 Ultra screen replaced under 2 hours!Ryan was very knowledgeable and even reached out to me to let me know that my repair was completed. Thanks again guys for your hard work!

jo
Review №44

Absolutely beautiful job thanks sooooo much🙃😎

Ku
Review №45

Great, fast service. Would recommend to anyone in need of a repair.

De
Review №46

The store I went to on state of Franklin they fixed my phone in 2 hours they r the best store I know and I would recommend them to anyone!

Ch
Review №47

Super service! Done when they said it would be. Very pleased with my visit!

Ja
Review №48

A lengthy process but with my schedule this was my only option to have my screen replaced. Great customer service!

To
Review №49

Great place! Would not want to to anywhere else to get screen fixed▪︎ customer service was great also!

Am
Review №50

Awesome techs. Thanks guys

Tr
Review №51

Great job. Very friendly and quick.

Mo
Review №52

Great quick service. Brought in a PS4 for an HDMI, got it back within the quoted time and even some offers to save money on future repairs! Awesome job guys!

Jo
Review №53

I love these guys, they are the best at what they do. That is fix phones and help people!

an
Review №54

The two young men was very polite, knowledgeable and customer service oriented. Thank guys it was a breath of fresh air to finally get great customer service

Fr
Review №55

I took my sons nintendo switch in because it wouldnt charge. The gentleman looked at it, took it in the back and saw it had a bent pin. It was repaired in only a few minutes. I am very impressed and highly recommend ubreakifix.

Ma
Review №56

Great job, took care of issues I didnt even know I had!

Da
Review №57

Great service, nice people:)) 10/10

Li
Review №58

Excellent service in a repair to my Note 10 plus! The team is so friendly and helpful, and the work they did was incredible.

Ja
Review №59

Great experience very friendly staff

Do
Review №60

Exlent experience. Professional staff. Good job.

Ky
Review №61

Great experience awesome service and knowledgeable staff

Ra
Review №62

These guys are awesome! Done an excellent job and I will return for all my electronic repairs!

Ly
Review №63

Awesome service!!! Best repair and customer service Ive ever had!

Da
Review №64

The employees are very kind and knowledgeable. The cost is great and the service is very fast. 😁

Eu
Review №65

Great service and staff

Za
Review №66

Great people did it quick job

[
Review №67

Friendly and helpful staff who were able to fix our phone.

AX
Review №68

Cannot recommend these guys enough. I had a broken Pixel 4XL and they were able fix it no problem! Very polite, progressional, and friendly!

To
Review №69

It was ok, the first guy who checked in my phone was nice but the tech guy needs to have a more positive attitude

Ja
Review №70

Fixed my phone and you can not even tell there was anything done to it great work

wi
Review №71

Best service in town no hassle easy to work with

Mi
Review №72

Very fast service. They diagnosed my battery problem and discovered it was still under warranty. Great job!

Ha
Review №73

Great place Very professional. Will definitely use again

Da
Review №74

The two gentlemen (The name on my reciept said Ryan, I do not know the name of the other gentleman) that were in store today when I dropped of my phone to be repaired were amazing. They were knowledgeable about the repair I needed and had it done with in 2 hours. I had scratched the screen of my Samsung Note 20 Ultra. They are an Authorized Samsung Repair center so that is a plus (meaning they only use OEM parts)

L
Review №75

The service was great!

Je
Review №76

Great place and great service highly recommended

Gr
Review №77

Brandon did a great job fixing my game rig!

Br
Review №78

Great place to get phone fixed

Br
Review №79

These guys were GREAT!

ca
Review №80

The best place in world

Th
Review №81

They took care of me and my broken screen on my Pixel 3XL really helpful service.

Da
Review №82

Excellent service!

Bo
Review №83

Great customer service

Ca
Review №84

Awesome service

Ly
Review №85

Great job, fast!

co
Review №86

Great experience

Se
Review №87

Awesome!

Ke
Review №88

As advertised

Li
Review №89

Best guys everrre!!!!!!!

Gr
Review №90

CROOKS

Information
11 Photos
90 Comments
5 Rating
  • Address:1150 W State of Franklin Rd Suite 15, Johnson City, TN 37604, United States
  • Site:https://ubreakifix.com/locations/johnsoncity?utm_source=google&utm_medium=gmb&utm_campaign=johnsoncity
  • Phone:+1 423-431-8077
Categories
  • Mobile phone repair shop
  • Cell phone accessory store
  • Cell phone store
  • Computer repair service
  • Data recovery service
  • Electronics repair shop
  • Phone repair service
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:Closed
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
From the business
  • Identifies as veteran-led:Yes
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