The worst experience ever! We came there to transfer our phone number to their carrier. They can’t do it that day and charged me 26.08. They promised me to refund the money in 2-4 days. But until now. 13 days gone. My money still haven’t refund to me. That means I paid 26.08 for nothing. What a liar! So so so bad!

Once I entered the store, I felt very welcomed from all the staff there. They were excellent by helping me setting up everything on my new phone, and answered all my questions by their proficiency. They seemed really busy at the time, but were still patiently helping me. I will definitely visit this store again, the best T-Mobile service I have ever received!!!!

Charged me fake fees which even when questioning they said were normal. Called TMobile after purchasing my new phone about the charges and they confirmed I shouldnt have paid them and returned the charges.Put these reviews in order from newest and youll see a pattern of bad customer service.

Horrible customer experience, this location opened a line in my name without my permission. Now I’m getting billed for a line I don’t even have. I’m taking them to court for fraud

I went in and purchased a battery booster for my Android. I absolutely LOVE T-Mobile!!!

Just swung by as they were closing … Sareen GW, the manager there, was a total champ. She was able to help me out quickly switching out SIM cards and answered all my questions thoroughly. For future reference, I’m happy to know she’s running my neighborhood T-Mobile store

I really love this store. They were very friendly towards me and their service was excellent. They give me a very good deals.I would recommend to anyone! The store is very clean and they are responsible of doing it during covid 19. Again best place overall!

Stuff didnt know about current promise. Service was slow and poor :(

Terrible customer service and a lousy whatever attitude. With the pandemic still around, I am trying my best to limit contact with people outside of my household and so I called ahead to ask all my questions to minimize the back and forths for when I do arrive at the store. The representative who took my phone call was impatient and even told me to go figure it out myself. In the end, I asked them how many Iphone 11s do they have in stock as I prefer to walk out with the phone the same day versus having to wait 3 days to pick up my phone. His response to this was im helping another customer right now please call me back later. I am astonished that he would stop what he was doing to pick up the phone and give me half of his attention. I later called the T-Mobile store in the marketplace and the level of support I received was night and day.

Not Sprint service

Dont waste your time going to this location, terrible customer service, and not helpful at all. They dont treat customers in a right way(rude and careless). I copied these text from the other customer which I felt the same. I visited this branch a couple of months back regarding my phone. They were not helpful and dont care about customers. A few weeks back I visited again and same thing. He said go to another tmobile location and he cant help. I drove to irvine spectrum and they were very helpful and helped me and said this location could have easily helped. Usually when you visit, they always welcome you and try to help. But this location he wasnt even ready to get out of his chair and gave a dont care attitude. Both time bad experience and will never go there again.

Staff are nice and helpful

Horrible customer service, sending customers to another local store for help. Then what are they there for????? Rude and very unprofessional. According to this store they dont take cash payments due to covid, but every other t mobile store does. Never going back to this store.

So I went into this store because my phone got wet. I was so worried that I lost all my Information. I spoke to Chris an assistant manager in the store. He was super knowledgeable and very friendly and great customer service. I could tell he knew his stuff because his coworkers kept coming up and asking questions. (Maybe that’s part of what they’re supposed to do I guess). Anyway he immediately ordered a new phone for me and I got it the next day!! All of my contacts were saved. He spent total quality time with me getting me set up and all and all it was a great experience ! Great customer service. This is my go to store for sure! A+ Chris!

This Sprint Store Front was an absolute Saving Grace, especially since Chris Park went over and above to support me with resolving a minor issue with my iphone XR that meant so much to ME!! Both Staff were welcoming, personable and super helpful!! Thanks for brightening my day, keep it UP!!

Store was under new management and very well knowledge supervisor and staff. Also very helpful w any service. One of the best service I received from Sprint store.

Dont waste your time going to this location, terrible customer service, and not helpful at all. They dont treat customers in a right way(rude and careless)

I was confused about my bill but the reps in the store was very kind and helpful ( Korean guy :D)

Unreliable service and they never pick up their lhone. The initial sale was fine, but once we started encountering problems or questions regarding receiving our new phone, it was difficult to reach anyone. I do not recommend this store

This is the second time coming to this store and leave so disappointed. They don’t know anything about the services they have. They send me to another store because they didn’t know what I was talking about.

An associate named Shaun provided an outstanding service. Very courteous and professional service. Offering various options to select from without any pressure to buy something that we did not want.

Christine was so helpful in solving my issues today. Her level of professionalism is 5Star.Her understanding of the Apple product is outstanding. I am very satisfied with her customer service and her kind demeanor.Best Regards,Zandra Olmstead

The employees at this store allowed my EX-husband and minor daughter to go into my account, change all of my passwords and security codes and put a new phone and insurance plan on MY ACCOUNT. Im furious. I hold Sprint responsible for allowing this fraudulent activity to take place. I will deal with the fraudulent activities of my Ex separately (who badgered my daughter into giving the store the information they needed). Bewarebecause apparently privacy and security of customer accounts are non-existent. I never received a text, phone call, email...NOTHING. I came home from work to find this had taken place. Im going into the store first thing tomorrow morning to deal with this. If it is not handled appropriately, I will be getting law enforcement involved. I CANNOT believe Sprint allowed one (or more?) of their employees participate in this fraud.

I was there today with wrong information but he (Jason?) helped me A to Z! I went there because it’s close to my work but also I read the good reviews. I expected the good service and I did get it! Thank you so much for your help and I would definitely enjoy my new phone!!!

Was helped by a Mr. Sung and he was very friendly and helpful. Out of the four Sprint stores Ive been to this is the only store that helped me get what I needed. He helped me understand the fees and what I was signing up for with integrity. If you want to switch over to Sprint or already have a Sprint phone I would definitely recommend this spot.

This Sprint store is super helpful and is up to date on what all phones have to offer. All questions were answered. Christine Kim is awesome and very patient and kind when answering my questions. Highly recommend. 👍

So much better than the store on Barranca. Sales people actually know what they are talking about and actually nice to customers. So happy that they just opened up there. Young & Richard were very helpful! Hope they stay at this location for long time!

This store is super helpful and friendly. I have had issues in the past with going to the Sprint store and came out unsatisfied, but at this location Vincent, Christine, and Yuna were super friendly by engaging with me and understanding with what I needed. I have been with Sprint for over 10 years and were surprised with the service they provided. They were helpful enough to transfer all of my info onto my new phone when I was worried with loosing everything I had already on my phone. I enjoyed their service and recommend it. They are definitely trustworthy because of the people. Thank you!

Everyone here is super polite and we’re super helpful. Jason helped me over the phone and was super helpful and Vincent took care of everything and made it very easy. Extremely happy with my experience here.

The customer service is great. I needed help with my phone and the employees that helped me out were very respectful and got the job done! 5 stars!

Vincent, Christine, and Yuna are very good representatives. They are very knowledgeable in the products and promotions. This store has very great representatives. Please come to either of them if you want the best service! Thank you guys!!!

If they promise a gift card don trust them they r Lying It’s been seven months I still didn’t get any gift card

This store and its staff are by far the best Sprint store I have been to. Extremely friendly and knowledgable. Very helpful. I highly recommend them. I had a wonderful experience with them.

Vincent was a great employee. He did very well in explaining the process of upgrading my phone. Jason did very well in helping me submit for the Triple A discount! Thank you Jeffrey Sprint!!!

I had a excellent experience at sprint today! Yuna took good care of us adjusting our plan,answering our questions, and getting me a upgraded phone. Her customer service was wonderful and we will definitely be coming back to this location!!

Sprint is the worst company, the signal is so bad that 70 in a sentence can not be heard clearly. You have to guess what the other person is talking about by the 30 you hear. Its easy to transfer the garbage company number, its hard to transfer it out! Like a rogue!

This was the best service thank you. Christine and Vincent helped me with getting a new phone and informed me about the promotions and device features. Thank you guys for this great experience!

Christine and staff lighten up the day with smiles, courtesy, professionalism and time management. I recommend the sprint store here in Irvine (Jeffery and Roosevelt). Thanks guys!!!

Awesome service! Everyone there was very nice to me. They knew what they were talking about and patiently explained every detail of my plan

My parents and I came to this location right down the street from our house after calling the store to ask some questions because we were looking to switch carriers from AT&T to Sprint with the new promotion going on. Yuna was super helpful over the phone so we went ahead and made an appointment with her the same night. She was super friendly and very knowledgeable about all of Sprints deals and promotions! Even though we stayed past closing time at 8 pm, she didnt rush us at all. Thankful for customer service like hers!

The experience was great. The rep was really knowledgeable and he was really helpful. He helped us with the best of his ability for us to save money.

Jason was super helpful and he was very kind and patient. 5 stars! The environment here was also amazing.

Broke boy switched from Verizon to sprint. All the kids are roasting me now. But to be honest the service for the network is not as bad as I thought it would be. It actually works everywhere LTE. Now I’m chilling with $25/month unlimited And flexing on them haters with a IPHONE X. Very nice. Also shout out to Shawn at the store

I recently went to this store to switch from Verizon and I was surprised to see how friendly the workers were. They were very patient and knew exactly what we wanted (saving money). Im so glad I made the switch and I recommend everyone to go to this store!

I came here because my friends told me the service here is very good. I found they are right. I’d recommend talking to either Vincent Ha or Joshua!

I recommend coming here and talking to Vincent about your currnt plan. I got a great deal from him and the service i experienced was excellent. Definitely coming back for more.

Super helpful and easy process. The workers were really nice and helpful and they found the best deal for me! Glad i could switch from verizon to sprint at this store!

Great customer service. Jason Sung was very helpful and answered all my questions

Shawn Lee was very kind and professional staff.It was very helpful to have detail explanations by staffs. They are all awesome!

Very good service. They accommodate very well and Make sure we’re taken cared in regards to our phones.

👍

Yuna is really friendly when I enter sprint and really happy to help me. She helped me to get new phone! I appreciate her helping.

Very happy with the service at this sprint today. Shaozhuang and Vincent were very helpful. These Sprint representatives working at this store are very knowledgeable and friendly. I recommend visiting this particular store. Thank you very much Vincent and Shaozhuang!

I went to get an upgrade from my iPhone 7 to iPhone X.Its odd saying this but I had fun while I was at this Sprint location!The staff members (Christine, Yuna, and Vincent) were very friendly and they were patient with the service.They even stayed after closing hours to fix the problem with transferring my phone information.

Good experience. Sufficient parking and access.

Christine at the Jeffrey store was so helpful and accomadating! She made upgrading myphone efficient and fast!

Shawn and Jason were Great!They were patient in helping us! Send them to Japan for their rewards :)

Yuna Lee was very helpful. We came to the Sprint store to combine our lines and get a new phone. Great experience.

Shawn Lee was really helpful! Thank you for helping me efficiently and professionally! For whoever comes to this location ask for shawn!

Theres brand new Sprint store. they are very kind and professional. If you want know all sprint promotions... go to that store! Highly recommend

Christine Kim was super helpful and nice!! Please come see her (: she makes the process of getting a phone really easy!Thanks Christine! (:

Very professional and great customet service! If you want to leave happy look for Shawn!! Great employee!

Entering the store I was sceptical if they would be able to restore my iBook files that, upon transferring to a new phone, became encrypted. After trying his hand at it a few times, and having never encountered such a problem, Vincent Ha was finally able to figure it out and restore all of my files!! I was so ecstatic to get them all back! Vincent was super nice, understanding, patient, and my personal hero. He was given a whole new problem, tackled it, and solved it without a hitch!! Excellent (if not beyond) customer service!! The best experience at a Sprint store I’ve ever had. Deserves five stars all around!

Very good service, showed me all the information I needed about what I was getting, with a quiet and friendly environment, employees are very helpful . Great store

Yuna is a very nice and intelligent lady. She helped us very kindly and patiently with a awesome attitude. 👏👏

This is a good store. Vincent was excellent in taking care of my problems, Jason and Shawn was very informative. Thank you Sprint Jeffrey!!!!

Great staff. Helpful and knowledgeable. Over acheiving and goes the extra mile.

Was very helpful and wait extra 10 after closing time to get the deal to my brother that 5 dollers a mouthI would recommend this store very helpful staff

Came in because my iPhone 6 was messing up. Shawn had me in and out on my lunch break with my brand new iPhone 8plus! Shawn was very nice and professional! Thanks Shawn Lee!

Nice staffs in this location. I was treated nicely and the staff did what they need to do efficiently.

Fast and great service! Really nice workers and amazing deals too :)

Although sprint is not the best company (because the perfect cellular plan at the perfect cellular service doesnt exist), this branch is super nice & helpful. If you are going to go with sprint, then do it here.

The communication comsultsnt, Shawn Lee, is very professional and nice to us and solved our questions with great patience!

Yuna was an amazing person. She was very helpful and honest!!!! Please come to her and recieve the best assistance ever.

Jason Sung was really helpful, it was a courteous and excellent service and I really recommend the guy.

Great help here! Best sprint store in the multiverse. Christine, Yuna andShawn will hook you up. Go see them. Thank u again guys. Cheers.

I appreciate Shawn, I been there around 7:55 PM but Shawn and his coworker Vincent really helpful guys, Thank you so much ⭐️⭐️⭐️⭐️⭐️

Christine, Vincent, and Yuna were extremely helpful and were able to get me on my way very quickly! This was by far the best experience I’ve had at a Sprint store!

Thank you to Yuna Lee. Our sprint consultant for making our visit the best. She helped me choose an lg phone with a special deal. thank you again yuna ;))Highly reccomend this store. Exceptional service

This review is on Sprint Cellular in general, not this store.Sprint has the WORST coverage (look it up, its literally has the worst data speeds. I couldnt use google maps during rush hour on ANY day in downtown LA because the service was so slow.) and they are the only carrier that will CON you with their UNETHICAL contract.Quick credibility background: I have a job, money, a house, good credit, and dont leave myself out to get conned by every business. From past experience with other carriers, I trusted Sprint to operate ethically, this was not the case.Dont trust Sprint, they used the easy to read cost table on page one but charged off the fine print exception on page two scam to overcharge. I have signed contracts with the other major carriers with no issues. I trusted that they would operate in good faith as well.The salesman convinced me to sign up for Sprints lease program. In the end that contract charged me $1500 for two iPhone 6s ($1200 brand new when I got the phones. After 18 months and covering the cost of the phones they continued to charge me $60/month for the lease of the phones I had paid off. This charge would continue indefinitely if I didnt end the contract. At the close of my contract they wanted another $350 or return of the phones I had already paid $1500 for. My credit score is high enough and I own a home so I dont care about the small ding to my credit.Read reviews on Sprint Cell data speeds NOT on coverage. The phones say LTE all the time. They have a great connection to the cell towers. But the download speed is so slow as to be useless most the time. That is not an exaggeration. Ask people who have Sprint, its terrible.

Everyone was kind and efficient. The service was great

Pleasant experience overall. Despite busy environment, every staff member was patient and job well done!

Best store! Jason was incredibly helpful, and quick during my upgrade!

Greay store with great service!! Thank you Shawn and Christine!! THEY ARE THE BEST!!

Busy store on the weekends but Yuna did a great job helping set up my moms new phone just in time for mother’s day!

Jason Sung and Christine are a such a nice sprint representatives helping me thoroughly with answering all my questions and gave me every possible options. So greatful for their help!!! I give 10 stars!!!!!!

Thank you Yuna. Very helpful and the customer service here was amazing. Will be back for my upgrade. Thank you again

This place is amazing with great customer service! I would definitely suggest this store to anyone going to sprint!!!

Yuna Lee is amazing, very fast punctual and to the point.I got an IPhone X and a case from her.Great location with great service.

I am not sure why all the great reviews here (friends maybe?). I went in to get a new phone and wanted to make installment plan and specifically told the girl that I dont want to lease the phone. When I got home and looked at the contact, it was written as a lease.

Had a complicated case of corporate plan with restrictions. Shawn was super helpful and resolved the issue with phone supports help. Thanks!

Excellent customer service - I purchased 3 iphone x’s. Yuna explained all the options that we had, and made sure to give us plenty of time to consider them. I felt very comfortable during my visit here, didn’t feel pressured at all! Wonderful experience, highly recommend.

Nice place!! They speak both of English and Korean fluently!

Best customer service.... judy was very helpful

Shawn was great! Great customer service, great store!

Jason is the best he gave the best customer service experience

Vincent helped me a lot with finding out how to use my new phone. He was very knowledgeable!

Vincent was very friendly and helpful and very pleasant person to work with.

Great service! Definitely going back again in the future

Great service at this location. Jason, Vincent and Christine hooked me up with a new S9 Plus. Thanks Guys!