Received an iPad Air in the mail and it arrived late and broken. I was promised a replacement once it was received by their returns department and instead, I received a refund. They made me wait weeks for this iPad to just turn around and not do what they said. I described to them that it was for my child with Autism and they did not care at all. My child was affected by the lack of device as it’s an assistive technology. I would have just bought another one instead of waiting all that time for a replacement for nothing. Shipping was slow, the return shipping was slow, no accommodations made due to it arriving damaged and the special needs circumstance. They have one item $40 more and they won’t even adjust the price to the first one. Terrible customer service. I’m so unhappy.

I reached out to three companies that deal on refurbished phones and laptops but Jemjem did not just have the best prices, but they also had the best customer service. As for the products i cant tell but the IPhone 8 i bought from them has been in excellent working condition for the past 3 weeks. Phone is spotless and shipping was fast.

The IPhone 7 I bought here looks just like a brand new one. No scratches at all and everything works well. Ive recommended JemJem to my friends and family too

The IPhone 8 I ordered from them arrived four days later and it looked so clean. Its been 3 weeks and it has worked flawlessly. Ill introduce a couple of friends.

I just received my IPhone 7plus and wow!. Phone works great and has no scratches. Super fast shipping too. Awesome service.

I bought an IPhone 8plus and it was delivered in 4 days. The selfies look so cute and no one will believe its not a brand new phone. I’m just in love with my phone

Shipping was fast and device is in top shape. I actually needed a Macbook to help with my 4K video editing and it has served me perfectly well so far. I’m very happy.

If i could give them 0 stars, I would. I ordered an iphone from this company in november. YES! i received my order fast. After only having my phone for 3 days, i have to buy a whole new battery for 45 dollars. 2 months later, my phone is now acting up again and i contact them, but no response. Do not stop here. you have a better chance just buying a new phone.

Im happy with the purchase i made. My IPad works good so far. Depending on how long it lasts I might just become a returning customer.

Im impressed with what i see. MacBook looks like a brand new one and after one week of usage everything looks great.

Excellent Service and product. Really impressed. Will definitely be back.

The refurbished IPad I purchased is still functioning like its a new one. It was a good deal and I’m satisfied with the outcome.

I purchased a MacBook Pro mid 2012 refurbished through JemJem via Bestbuy. The product is excellent and service and communication with jemjem was great. I waited a few months to leave this review to make sure I was pleased. No problem recommending.

I bought my Apple watch here and it turned out to be a good business for me. Wrist watch looks like a brand new and works just le a new one should.

I bought a refurbished iPhone 7 from them on amazon. The phone arrived quickly. When I got it it had multiple songs down to the medal. It seemed to work good but within a day itKept going to no service and had to be restarted. Sometimes more then once. The camera had a wobble that made some pictures come out blurry. Customer service was quick to respond and send me an rma number and return shipping label. My one issue is that it took 4 days to get back to them. It started at being 2 days for them to be able to evaluate the phone to send me a replacement and now it’s up to at least 5 days before they can even look at the old phone. So after that I’ll have to wait another 3-4 days to get the phone. And all this time I’m without any form of communication. Seems like a long time to wait. Not so sure I’ll buy from them again.

Great value at a great price. Impressive customer service.

I bought an Iphone 8 from them through Best Buy and the item was delivered within 5 days. It was as good as described. Ive used the phone for a month now and i havent had any cause for concern.

Their customer service is great! They always helped out with my queries.

I needed a Macbook within my budget and i got one here. Yes! it was refurbished- but was in top shape. Customer service was good and delivery was within stipulated time. I just hope it serves me for a very long time.

I purchased a refurbished iPad Air. From the beginning the Home Button did not work. I called Apple, they told me (from the serial number) that the tablet had had water damage. They did not visually inspect the tablet. This had to have been recorded with Apple before I purchased the tablet. JemJem will not stand by their work. They will not repair the tablet or replace it. Im out $199. I would never buy from them again. They do not honor warranties.

Whenever i hire a new staff i give them a MacBook to work with. I always buy from they because they dont disappoint, and whenever there is an issue with any item they replace it. Prices are always good!

I got to know JemJem based on referral from a close friend who had bought from them in the past. The Ipad has been serving the purpose i bought it for without hiccups. Quality Stuff!

I got value for my money. The IPhone is in the best possible condition.

What more can i say! They sold a top-quality MacBook to me at a very decent price. Today makes it exactly one month and i havent discovered any issue. Thumbs up!

Received the Iphone 8 i bought from them four days later and it was just as advertised. I actually bought if for my Nephew, and he hasnt had any complaints so far. My verdict so far-Good.

Purchased an iPad that was advertised as free shipping, but ended up getting charged $32 in shipping fees. Followed up with their support and after 7 days finally received the response whoops, no offer of compensation. The iPad itself was shipped quickly and in good working condition so giving them 2 stars. Update: after several follow-up e-mails they eventually refunded 1/2 of the shipping charges which is what I requested as a compromise.

I got the bargain of the year. I bought an apple watch and their price was the best among her competitors when i did my research. Im glad to have used them.

I had a great customer service from them in the process of buying an Ipad . The price was good and i received my item four days after purchase. I cant say much about the quality, but its been working very well.

I bought an Apple laptop from this shop a week ago. The laptop is exactly as described. The Laptop was well packaged and without defects, and they took $10 off the price as a new year bonus. Product arrived 4 days after purchase which is not bad. Great Customer service.

Im satisfied with my purchase. If i need another gadget i wouldnt hesitate to buy from them. Iphone 8 is working perfectly, they ship on time, and the shipping is free.

I bought an Iphone 8 from them on Best Buy and i received the phone 2 days later. Im a gadget freak and i hate any of my gadget having even a minor issue. Their product has passed my test and its all good. Ill buy another item from them again since my first buy turned out to be good.

I Bought a refurbished IPAD MINI 3 from this Shop and couldnt be more pleased. This is the kind of service i describe as perfect.Customer care agent was polite and helpful, Product arrived within estimated time, the important of all was the condition of the device. Device was and its still in excellent condition after 6 weeks of use. Ill recommend your shop to my friends.

Didnt just get value for my money but satisfaction as well. Im always happy when people render services to please their customers. Everything was excellent from beginning to the end. Keep the good work.

This is the second time im buying from them, but this time around the shipping was a little bit slow and i understood why. The MacBook Pro is working, it looks good both physically and in performance.

If you need quality product at a fair price then this place is for you. Im a second time buyer and will definitely be a third time buyer. Excellent customer service, Quality products and fast shipping.

Just received my Item yesterday and the phone looks great without defects. Shipping was quite fast. Will see how this turns out. Excellent service so far.

Im glad i found this shop. I was able to buy a quality Ipad from them and saved money in the process. The shipping was a bit late ( 1 day after) but that wasnt a problem as everything was perfect. The accessories came as described, used the phone for 2 weeks now and no defect of any kind.Will use them over and over.

Cant sing enough praises about this guys...... Super customer service, fast delivery and above all, quality product just as described. I might not be needing another gadget for now but Ill surely recommend.

Great Customer service and fast shipping. I ordered a MacBook from them 2 weeks ago, received it 4 days later, used for over a week now and everything seems perfect. I forgot to mention the $10 discount.

JemJem sent me a bent phone (old user obviously stored in their back pocket). Phone was scratched and was packaged poorly. Buyer beware if you buy a phone from these numbskulls.

I ordered 2 Ipad pro for my High School Boys and both are in perfect condition. One was almost brand new while the other had a little scratch behind which is not obvious. Im glad i got value for my money.

The Ipad i bought from them looks good and it works smoothly.

I wanted to get phones for my kids as i promised, but buying 3 new phones will cost me my arm. A friend recommended JemJem and i was able to buy the phones at a low. They look new and no one knows they are refurbished but me.

I needed a laptop for my employee so i turned to JemJem. Having used them in the past when i bought an Ipad, I decided to have faith in them again and they repaid my faith . The MacBook is working without a single flaw. If you need refurbished, its only wise you buy from them

This company sold me a defective iphone 7. I asked for an exchange and they made me pay for shipping in which I did because I didnt know how else to handle the situation. The 2nd time they sent another defective iphone and asked me to return the phone again and pay for shipping. I asked for a refund and they said no without exceptions. Please be aware that the phones you are about to buy might be defective and if they are they expect you to pay for the shipping to send it back.

Im glad to have bought a Mac Book from this store.A friend recommended this place to me after buying a Mac Book pro from them. The delivered the Mac Book pro within 48 hours and in perfect condition. The price was fair enough.

I decided to buy again from them this year after buying an Iphone 6 from them 2 years ago. They delivered the IPhone 8 i ordered in 4 days. Same quality products and quality customer service.

I wish Id known this place earlier. These guys helped me save some money. Quality products without defects. Ill recommend this place to anyone in need of refurbished apple products.

Im a happy customer! I stumbled across this store on Facebook and decided to give them a try, they did not fail me. I bought a refurbished IPad 3 from them and I have no regrets as everything turned out good. Quality products they sell here.

I purchased a laptop via Best Buy back in September. Little did I know, they use other companies to sell their refurbished products. JemJem is in fact one of the companies. Since I originally purchased my laptop two months ago, I have received two defective laptops from JemJem. I am not sending the second laptop back in hopes that I receive a working laptop from them. Every time I ship to them I have to wait at least 7 business days for the return to be processed, and then at least another 7 business days for them to issue an exchange. So far I have not gotten any guarantees from them that the third laptop will work as expected.As far as Im concerned, their service is extremely untrustworthy. I do not recommend buying any refurbished product from this company, especially a MacBook. From other reviews Ive read, many others have had the same issue as I have.

Amazing! The Mac Book pro i bought was in an excellent condition. It was all looking brand new. Excellent customer service! I highly recommend JemJem

Cant say enough about these people. Product was delivered exactly as described and within the shipping window. I just bought an IPhone 7 from them and so far everything has been perfect.

They Rock! They sell the best refurbished. Im a second time buyer here and on both occasions Ive had no reasons to criticize them when i wish i could.

Have continued to fraudently charge my daughters account and when she called, they were unprofessional and not willing to help at all. Buyer beware!!!!!!!!

Great Deal! The 42MM Apple wrist watch was in excellent condition and the price was fair enough . These guys are just good at what they do. I cant forget the great customer service they rendered.

Compared to the refurbished phones Ive bought in the past, Theyre the best. The deliver exactly what you see in the description. Pls keep up the good work.

I bought a Macbook from them through best buy and its been good. They Shipped in 2 days.If i find any issue ill surely update.

Bought an Iphone 7 from this place and i have no regrets. Phone was in good condition and shipped on time( received it 2 days later). I have used the phone for 5 months now and Ive had no issue with it, i wish i could criticize them.

I bought 2 Phones from this shop for my Nephews and they havent complained about it. The phones were fairly new and Im impressed. Will buy again if I need any refurbished apple products.

These guys are money savers! Getting a quality IPhone at a lesser price was unbelievable and was the deal of the year for me. Customer service for me is everything and theyve got it. Phone quality is Top-notch, Will recommend them to family and friends.

I received my Phone few days ago, all i can say is thank you. They delivered in 3 days which wasnt a big deal for me but i was more focused on the quality of the product and they didnt disappoint. Gracias!!!

Great Customer service! Great Product! I Bought a MacBook Pro 15 from this people and Im impressed with what Ive seen so far. The Customer service was excellent as they walked me through a simple payment process I should have known. The product had no defect, was looking like a new MacBook Pro . Im glad I was able to save some money buying from this shop.

I love this! Good quality refurbished IPhone at a low price. I will recommend them to FnF.

Its been almost three months since i bough a refurbished Macbook from them and i havent had issues. I will certainly buy another device from them.

My neighbor recommended this company having previously used them and he had nothing but praise for them. I also ordered a Macbook from them and im happy with the outcome.

Thumbs up Guys!They delivered my IPhone within 4 days to my home in Vegas.After thorough investigation, i found no issue with my Iphone 7and i hope i would not throughout the year.

Bought a refurbished Iphone7 from this shop. The phone was so clean that no one will ever know its a refurbished phone. Everything is perfect so far.

I ordered an Iphone 6 from them. The phone was in excellent condition after 5 days of rigorous testings. shipping was fast.

I bought a refurbished 32GB Iphone 7 from this shop based on recommendation. Its been 6 weeks so far and everything works perfectly.

I got $10 off the Iphone 6 i bought from this place and im happy i did. Phone works perfectly.

Im in love with the 42mm Gold Apple wrist watch i bought from this shop with just 200 Bucks. Watch looks just like a brand new one, without a scratch, ill definitely buy one for my G.F and recommend this shop to friends.

Im pleased with the Apple wrist watch i got from them. Im planning to get another in a couple of weeks.

I needed 2 Gadgets to aid my online business so i opted for refurbished which is more economical. Since i didnt want to buy both budgets from one shop for personal reasons, i decided to buy a MacBook from JemJem and got an Ipad somewhere else, both were good but the macBook i got here is just perfect.

Your customer service was great which i really appreciate, Your product was top-notch which i appreciate too, but im an anxious person so i would have appreciated exact day delivery other than one day later.

Words cant express my happiness right now. I got an Iphone 7 from them and am happy about the outcome. Ive used this phone for over a month now and im yet to find any fault. Will surely recommend your shop to friends and family.

Bought an Iphone 7 from this place few days ago. Ive been trying to find fault on this phone for days but didnt find any. Great product at a great price.

Saw their ad on Facebook and visited their shop. Bought a black IPAD AIR 2 from them and they shipped within 3 days. I have only used the IPAD for 3 weeks and so far its been a satisfactory experience. I will update my reviews in 6 months time.

Bought 2 Ipads from JemJem for my kids. The product was delivered as described with accessories. Products were without defects.

A friend recommended this place to me after buying an apple watch from them, although i didnt need a watch rather i needed a Mac Book Pro. The delivered the Mac Book pro within 48 hours and in perfect condition. Getting a Mac Book at such a discounted price was such a relief for me.

Just received the Ipad i ordered from this Company today and everything looks good. Ipad was exactly as described.

Bought great Apple phones from this shop. My boys say the love the phones and im happy they love them.

Wow! I ordered a MacBook from this shop and and happy about the outcome. MacBook was delivered within 2 days and was just as described.

Thier product is good until u lock yourself out of the ipad. They will not be able to help you with a reciept that has a serial number. That is what the apple store requires to get into your ipad.

Dont stick on their words.

Their products are great and their prices too. I will return to buy more as long as i encounter no issues.

Staff is rude, constant foul language, made to feel uncomfortable every day of employment feel I was forced to quit because such an uncomfortable environment!!!!Don’t recommend place to wrk!!!!!!!!!!!!!

I bought a black IPAD 2 from this shop 2 months ago and Im glad I did. IPAD was exactly as described, customer service was excellent too.

Super Service! Shoe was exactly as described, shipping was fast and the customer service was superb.

Good