Ashley is the BEST, would be an understatement. She makes you feel special and makes sure all yours needs are taken care of, no matter how long it takes. I have 3 kids and every time I come in, she is so patient and helps me and makes me feel so comfortable with all the decision making. She suggests the best products based on my particular needs!!! I will wait days or even hours just to have my appointments with her personally. She is the face of Verizon to our family.

Had a great experience today working with Ashley! We have a business account with several lines and sometimes it can get a little confusing, however, Ashley made it all work seamlessly. We purchased a new phone and Ashley transferred the data while we waited. She was knowledgeable, friendly and helped us to pick the perfect phone. Well definitely being returning for all future phone needs!

Ashley, is the greatest! She helped me and the rest of family upgrade our phones. Would recommend this location, and if you come ask for Ashley.

Highly recommend Ashley. She has just been transferred to the Spectrum store, and she knows her stuff! Personally, it’s not my favorite thing to shop for phones, but she made it fun by being so personable and KNOWLEDGEABLE. She was efficient and she really helped us to pick out what was right for our family. Go see her. You won’t be sorry- promise! This store is lucky to have her. Truly.

Long story short. My wife dropped her iPhone which damaged the screen. We went to Apple store in the Spectrum to get a replacement and had to be billed yesterday since it was covered under her expense account and it was the last day of the fiscal year. They not only refused (to take money we needed to spend) but were quite rude about it to the point that my wife and I walked out during the interaction. We went down to the Verizon store hoping for a resolution and from the moment we walked in it was like a breath of fresh air. Ashley was nothing short of amazing!!! Her knowledge, positive and flexible attitude and her professionalism were the perfect remedy for the poor customer service we received in the Apple store. I have found the art of great customer service to be more difficult to find these day, but Ashley has clearly mastered it. Her infectious energy is even more impressive considering that my wife and I were not in a very good state upon our arrival and she was able to quickly turn things around! I cant recommend her more and this store more!!!

Ashley has the best customer service! She helped my family and I upgrade all of our phones! She is very knowledgeable and thorough explaining our payments and billing. Ask for Ashley she is the best!

I walked in to look for a new case and was met by Ashley. Turned out there was a great deal available and we ended up with 3 new phones. Ashley was awesome helping us with the entire process. She texted me when one of the phones that was not in stock arrived. She is so on point and efficient. Go there and ask for Ashley. You will leave happy.

I came into the Verizon store with questions regarding an upgrade. Ashley walked me through the process and ended up getting us 3 new phones for a great price! Ashley was very professional and helpful. Verizon needs more employees like Ashley

Have been with ATT forever. Walked in after 2 visits to the Apple store and still no resolution! I spoke with Ashley. What a dream. She listened to me, heard my issues and knew exactly what I needed, which btw, I had no idea. She made stellar suggestions, worked with in my budget!!! Yahoo, I am happy, my business bottom line is happy. Life is a bit better thanks to Ashley and Verizon! My new business partners!!

Be sure to ask for Ashley, she was an incredible help today.I went in for an upgrade and Ashley gave me the best customer service I have ever had at Verizon. Her knowledge of the product and efficiency was incredibly helpful. She also made the process fun and enjoyable.

After pricing out a phone online, I decided to go to the store to see if they could offer a better deal. Ashley assisted me and she was so great! I ended up getting several hundred dollars more for my trade in phone than the website offered me. Easy transaction and she will be totally transparent with you. If you need a new phone, go see Ashley!

Ashley made the upgrade process extremely quick and efficient. Although the data transfer process takes a while, she made it an awesome experience! Highly recommend Ashley and this location

Great service. Ashley was really helpful and efficient. She helped us accomplish what we came for in like 5 minutes. Thank you Ashley

Ashley from this place helped me switch my eSim to a physical sim card. She was really nice to me and gave some tips for me too. The interior design of this place is really nice. Would come here again

Ashley was absolutely the best! Incredibly knowledgeable and great customer service. She made the experience of buying a new phone fun! Wish you had more employees like her.

Ashleys customer service is out of this world! She saved me money on my bill all while getting me a new phone. She really had my best interest and explained everything regarding my bill and plan. I recommend coming to see Ashley because one shes pretty but two shes the best! Go Ashley

Ashley and Zac were amazing. 5 stars all aroundSuper busy store but they jumped on me right away. Great service

Gage is one of the best professionals I have every worked with regardless on industry. He has the customers best interests in mind and represents the company very well with the highest level of integrity. Verizon is very lucky to have him as an associate. Yeah...he is that good.

Ashley is the best . She is great to work with and she was so helpful... My son and I love our phones .

Ashley was very helpful and professional. Excellent service, would highly recommend this location!

Need to be more organized in helping people as they get here. Its obvious you see whos is next in line to get service cause they greet us as we get here. Thank you for making us wait longer!!!

Ashley is one of a kind! Great customer service!! We walked out with a new iPad & a new 12 pro phone! Thank you Ashley!

Really great experience, Ashley saved me over a months worth on my bill by bringing a device. Probably the best experience Ive ever had at a Verizon store.

Ashley was so amazing! She helped me pick a new phone out for my daughter! Thanks Ashely!

Ashley was amazing to work with! She was super efficient, sweet, and was focused on giving the best service! Definitely recommend this location and ask for Ashley!!

Extremely frustrating experience, especially after being a Verizon customer for over 10 years. I came in several days ago to get a new phone. The sales rep gave me misinformation regarding the payment and processing. He also tried to tell me that purchasing over 300 dollars in accessories was required for me to get my phone. At first he said 320 dollars in accessories and then he kept changing the number randomly. Luckily, I contacted Verizon and found out this was not true. What was even more frustrating was that he messed up the payment and processing so I had to drive to another Verizon store (a corporate one) just to be told the sales rep at this location had messed it up, and given me false information. They recommended I file a complaint. All in all, I ended up having to visit multiple stores and spend HOURS resolving the issue he created. Visit a corporate Verizon store, not the Victra stores as the reps can give misinformation about Verizon.

Verizon Store at Spectrum. Irvine was fantastic, I ordered on line and could not get the phone set up, it was found I had a bad simm card. I first went to the El Toro store in Lakeforest and they were no help (In fact I suggest do not go there for any reason). If you want old fashion service, go to Irvine Spectrum Store, I worked with Jorge E. He set up phone and transferred everything on my old to new phone, this would have taken me hours due to a learning curve. I was in and out approx 45 minutes.Sincerely. Terry Watson

Stopped into the Verizon for help with our phones and was helped by Ashley. She was fantastic! She was very efficient and knowledgeable and helped us out a lot.

I had a great experience buying a new iPhone. I first went to Apple but they were not taking retail visitors. So I went to seizing instead and the experience was just a good. The rep fully explained the pricing options, and he seamlessly transferred my old phone’s data to my new phone.

Ashley is great- she helped me set up my new phone in no time and made the process super easy. Thanks again.

Great service, Ashley did a great job, very helpful and knowledgeable, go there and ask for Ashley to get things done 👍🏼👍🏼👍🏼

Ashley was amazing! She made the trade in process so effortless. We were out within an hour with two new phones and all information transferred over.

⛔️⛔️⛔️I’m not gonna go there anymore⛔️⛔️⛔️ they added 2 new phone under my name without telling me. And Manager never responsible.Worker never accepted his fall

Ashely is amazing! Quick service, super happy with great energy!! What an asset. Ask for her!

Ashley provided great customer service, made the process easy and handled everything I needed for my new phone.

Gage was freaking PHENOMENAL. He was super quick, patient, honest, knowledgeable and super friendly. In all seriousness, he was THE BEST Verizon experience I’ve ever had and I’ve been with Verizon for many many years. Hope he gets recognized for being this great! Thank you Gage!

Phenomenal service here Gage is top notch helped me with all questions, went out of his way to help multiple times in different issues and did so flawlessly and professionally, had a tricky situation and am first time Verizon user so yeah, hands down best mobile service customer experience, thanks gage.

Ashley and Olivia were very kind and helpful.

Unfortunately this is the worst experience ever first with the customer service for 1.29 minutes then, I went to store and met that guy called gage was super rude and keep lie to me to avoid helping me until opal came to helping me out, no one solve my issue but at least opal was honest and respectful but that gage was unprofessional and give me finger . I really cannot believe version doing that with their customersThey took from my card 1350$ and refused to pay back, they said I only can take towards my bill 🤦🏻‍♂️

Everything went so smoothly and we were helped by Gage. He was very knowledgeable about the phone (Note 20 Ultra) and also hooked me up with a really good deal. Obviously with it being a phone store. Things may take a bit long, but they go through everything you need to know and I really appreciated it.

Gage was extremely helpful and patient when we were upgrading our phones. Went out of his way to help us get the phone we wanted, big thumbs up.

My husband and I went into the Verizon store at the spectrum. Within a minute of walking in Justin acknowledged us and told us he would be with us in a moment. Justin was quick, informative and friendly helping us out. I would definitely recommend this store and Justin for any phone services or needs! We will be back :)

This was the easiest move from Android to Apple. I was very worried; being a Senior and having always had an Android phone. Thank you Jorge for making it a great experience.

Jorge made the first time in trading in my phone painless, easy & so quick! Highly recommend.

When I arrived I had the wait 15 minutes for them to get my phone and they made me buy a bundle for $150. Upon asking Gage Gibbins what phones cases to choose from, I found a live cockroach the size of a quarter in one of the phone cases. The best discount they could offer me for this was $40 off. It took over an hour to set up my phone and then when I told him we were in a rush to leave to prepare the paperwork he didn’t. When I was trying to pay, he rang up the transaction incorrectly 3 times. After leaving, my phone did not work and I had to contact customer service. After all that he even forgot to activate my phone. Horrible experience will never go back.

The guy who help me did not wanted to logg off my account when I asked him to do so he walked away and I had to call Verizon customer service to make sure he was not going to do something fishy on my account

Gage, sales member at this Store is unbelievable. He will literally answer all and every question you have with patience. I would love to have an employee like Gage work for my company. Thank you gage for making my transition from AT&T so seamless

Ryan and Joe were amazing to work with. We laughed the whole time while they were setting up our phones for us. Highly recommend them!

I just needed to replace my screen protector and everyone was extremely friendly and helpful. I was in and out in 10 minutes!

I have had great experiences with this location. Customer service is top notch.

Amazing professional staff

Gage was helpful and explained new features on the new phone I purchased.

Great team at Verizon Irvine Spectrum! Friendly, efficient, and knowledgeable. Thanks!

I bought a iPhone, and Gage was friendly, knowledgeable, and helpful to pick the right one for me. Thank you!

Really helped out our busy with so many lines. They kept me informed the whole way and had answers when I needed them. All our business goes to them

Was in town visiting and made a spur of the moment decision to upgrade my phone. Shayan made it such a great transition and he helped us make the choices that were right for us. Very highly recommend coming to this location and letting him help you with all your Verizon needs! Great conversationalist too! You can’t go wrong with this young man 👍🏼👍🏼

Very nice and helpful. Store was nice and clean.

Just purchased a new iPhone 12 and our experience at Verizon-Spectrum store was absolutely awesome!

Jamie was excellent! We was very helpful and quick!

I went in to get a phone upgrade. There was zero wait and the associate name Ryan was extremely helpful and easy to talk to. It was a speedy process. And Ryan even recommended ways to help my family and I save money on our monthly bill. Thank you!

Be careful: the sign out front is misleading--this is not a true Verizon corporate store, but an authorized retailer, but unlike other similar businesses, somehow they got away with not displaying that on the sign as other non-VZ locations have been required to do. Consequently, prices, inventory and even service varies from what you can expect from a bonafide Verizon location.

Ryan and the manager we professional and answered all our questions. We did not feel rushed or pressured. Excellent service!

Honestly, I know Verizon customer service is subpar, but this store is just incredible in its mediocrity.We entered the store and there was only one person talking to a lady.Okay, cool, well wait. A good five minutes, no acknowledgement at all from the guy. My friends and I looked at each other with knowing glances, the Verizon guy and the lady were flirting and talking about nothing related to what the store was supposed to be selling.My friend finally asked about two phones that we were interested in purchasing and about adding another line. The guy looked at us disinterestingly and gave one liner answers. We asked about pricing and he said its about XXX. Without even trying to check and just giving an approximate value. We asked about how much the monthly payments were, he said just divide it by 24 months. It was ridiculous.I honestly gave up on the guy.My friend asked for a card so we can give them a call when preorders open on the 6th. He said they didnt have a card and to just google the store phone number.Damian, you were incredible in your customer service. I have never had the displeasure of being a Verizon customer.

Excellent help from Nick at the store at the Spectrum. I had an old phone and it took a lot of work on his part to get some data copied from my old phone to my new and a lot of his time! Appreciate his perseverance and patience! Now, we will see if I like this new device as well as my old one!!

The guys were great! Fast, friendly and knowledgeable!

This place was awesome, and I just got my first phone there.

Jorge was awesome!! Great service

Yamilet was very sweet and she was very helpful!

Greg was knowledgeable and made sure Ive got the product that would fit my needs

Ashley goes above and beyond “customer service”, what an asset to Verizon!!

The customer service reps are fantastic at this Verizon store! Went in for a new phone upgrade transfer and i was in and out super fast. I was helped by a few of the guys and Joe working there and they were nothing but professional. Highly recommend going to this store for your Verizon needs!

This place has excellent service. Mikah informed me of all the discount that I could utilize and the best phone prices, sales, etc. He did everything really fast and informed me of all the information I needed. There was no wait. I ended up with such an amazing discount in the end. The place is huge, clean, organized, and smells nice. The service is excellent. So it gets my five stars *****

Great service! The staff was very helpful and extremely patient and knowledgeable regarding all of my questions. Left with an awesome new phone and paid way less than what I was expecting!

Ryan was super helpful and made purchasing my new phone easy. Thanks!

Ryan, Jaime and Gage were fantastic! Love my new iPhone and ipad!

They sold me ipod with $300 promotion and they told me you can see your discount after 2 or 3 bills... After 8 months I steel waiting to get my promotion and in last call they told me we cant find any promotion in your order

I was in a hurry and had limited options at the time to switch plans. Ryan Salazar was ready to assist me instantly, helped me get my new s10 and Samsung watch at a good price, backed up all my info from my old phone, and had me out the door asap. Happy to remain with Verizon after starting a new plan!

Joe at Victra, Irvine spectrum was extremely professional and helpful. He was very knowledgeable, experienced and savvy. It made my purchase and decision making very easy and smooth. I really appreciate his assistance and recommend his service and the store to all.

The person who helped us today was very helpful and even helped us save money with our upgrade. Very friendly and thoughtful. Really happy with our experience. The only downside was the wait- seemed like there weren’t enough people working to help with the demand of ppl waiting in line.

I just needed a couple things for my new iPhone. Shayan was extremely helpful and efficient.

I would recommend avoiding this place at all costs!Walked into this store three different times with my wife with the intention of switching off T-Mobile to Verizon. First time the rep gave us bad information on what we would get if we switched. Second time a different rep couldnt help us (she kept stating she worked at a different store) and recommended we come back today (9/30) to speak with a manager.We walked in today and no one acknowledged us. They werent even busy. We sat down and waited 40 minutes and no one helped us. They helped other people who walked in after us!We gave them the benefit of the doubt and tried three times to become a Verizon customer. We wasted a total of about two hours over three different days. I would highly recommend you run away from this place because it seems like they cant be bothered to do their job.

Forced me to buy accessories as part of getting a new phone whereas the actual Verizon corporate store does not. Go to a real Verizon store instead.

Joe was awesome. It took awhile to set up my new phone because I hadn’t backed it up in forever. But he was so patient and helpful and really personable!! And I love my new phone!!

Stopped by to ask some questions about purchasing new devices ended up getting a new phone and the staff was very patient and friendly. Was able to get everything done quickly and was in and out in no time. I’d recommend this location to anybody.

We had an incredible experience with Verizon today! We came in to upgrade 3 of our phones and I expected to be in the store for hours with the normal bs we’ve sadly come accustomed to when purchasing new phones. BUT...Justin and Gage made our experience painless and enjoyable! In fact, my son changed his mind on having an Apple iPhone 11 within minutes after Justin set it up and wanted to get the Google Pixel 4 instead. What??? Justin was a superhero and changed it out for him with a smile on his face and friendly banter while he spent extra time helping both my son and daughter download all of their information from their old iPhones to their new Google Pixel’s! Next time we need help with something, we’ll come back to this store. Thanks guys for a fun experience today!

Great customer service and attitude from the staff over a long weird weekend of world events. Loved the sanitizer stations!

Mikah was great! Me and my wife came into upgrade our phones. He was super quick and efficient with our data transfers. I will definitely be coming back in the future.

Great, helpful staff. Gave honest advice. Justin and Cash were great.

This place was really really bad, 0 percent costumer service, 0 percent respect to costumer, I ordered from this store after 11 days when my order was ready to pick up they couldn’t find my order and they didn’t know where is my order, I don’t know why Verizon open this store with these people that they didn’t know how to talk to costumer, please never go to this store

No one was willing to help me in this store. I was there waiting about 15min, but no one cared about me. I had to interrupt a customer who just walked in and trying to talk to them since non of the representatives were looking at me. I was told to call the 800 number which they didn’t even give it to me. Not coming back to this place ever again.

Was dying to get the new iPhone and came here on the recommendation of a family member. Staff couldn’t have been nicer and made the experience seamless and fun. David Loose helped me and had great customer service. Transferred everything from my old phone and was upfront about all charges and fees. This is going to be my new Verizon store.

I would give them 0 star. Utterly rude, disrespectful and unhelpful staff. They dont have enough knowledge on products offered and also don t make enough effort to help customer. I have been going there from 3 days to see if Verizon delivered my phone only to find, they have not received it. When I contacted Verizon, they confirmed with tracking number that it was indeed delivered 3 days before and Victra sales person did not even make effort for 3 day to look in their stock if they have received it. They only did it after Verizon called them.

Clear shift from customer care to pure sales focus.I went to this palace to ask about a some changes that was made on my account by a Verizon customer service representative and also confirmation on future roll back that was scheduled on my plan.The person I was talking to, was all focused on offering a hotspot, checking to see if he can sell insurance coverage, battery charger, battery pack and a Hum subscription before even trying to address the issue that I walked into the store for. Then the short answer to the original question was call customer service

I come here every year for the new iPhone release. They give out water and snacks which is great! I normally come in the early mornings and the line is honestly not that bad. It beats the Apple Store around the corner and the staff here is very easy to deal with. But dont be surprised if they make you sit down for 5 minutes to demo some of their Verizon products before allowing you to but the phone. Still a shorter wait than the Apple Store.

In the past I have always hated visiting Verizon and dealing with the up-sales. This time around it was a great experience. Neema was very patient with me and answered all my questions. The manager Ethan was also very helpful with providing discounts that I probably otherwise wouldn’t have received. Over all, it was a very fast and efficient process. Trust me, ask for Neema during your next visit to the Verizon at the Spectrum!

Ryan was very helpful and patiently explain very well everything I needed to get my new iPhones. He was very friendly and professional.

I had a great experience at the Irvine Verizon store. The management team was very helpful and explained everything I needed to understand for my new purchase. Thank you especially to Seena for your hard work and willingness to work with me!

Mikah is such an amazing employee. He is straight to the point and isn’t confusing when he’s talking about the stores products. He’s very knowledgeable and it shows. He made buying a new phone super easy. Great experience, would definitely come back and ask for him if any problems were to arise. Thank you, Mikah!

Excellent service. Very helpful and walked me through the process. Was much appreciated.

Everybody here was really friendly. I decided to bring my Moto Z4 Droid back because I didnt like the color filters in the camera (it makes everything that is yellow look pea green). For some reason Lenovo didnt fix that in the new edition, so they lost me as a customer.I opted for the new Google Pixel instead, and it arrived within 48 hours. So far its been easy to use and I like the phone.