I came into the store very frustrated!After talking with Tanner, I feel 100% better.He answered all my questions. He was so nice and professional. Being an older person, this process can be so intimidating. He was great!Your company is lucky to have an associate like him!

An amazing store. Very clean and a great staff that knows professionalism. Id definitely recommend seeing Tanner for all your phone related needs.

Great service all around by Justin. Easiest trip to a cell phone store ever. Fixed one phone and upgraded another quickly and with no issues.

Justin was wonderful. He helped with my all my phone problems. Showed great attention to detail! I left extremely satisfied. Can’t wait to come back!!

JUSTIN was very helpful in solving my phone issues. Great customer service.

Would recommend this store 100% very nice lovely staff. Can help with anything

Awesome service! Justin was great.

Isabella and sydney took very good care of me, this is my new store to take care of business. the east washington store is full of thieves and lairs. the downtown is almost impossible to visit because of parking.

Very good service and Justin was great at helping with my phone cross over. Will come back here for sure!!!

This Verizon store stole $200 from me. They placed my order incorrectly and then once it was fixed they insisted I would still receive my credit for trading in my old iPhone. The credit never came. I went into the store and they said the district manager would take care of it. He never did. Six months later and no resolution and $200 still owed to me. This place is full of incompetent people. Run far away!

My husband and I thought we would save money with Sprint and changed 48 hours ago. They lost my husband’s number after we told them we wouldn’t switch if that happened, he lost his number anyway...to get a sale. We came to our nearest Verizon store on Michigan Rd and Kessler. Jonathan worked with us and provided us with an exceptional experience! We are back with Verizon- I’ve been with Verizon fur 11 years and won’t consider leaving again. Thanks so much, Jonathan.

Showed up with a business to personal phone transfer that ended up being not at all straightforward. Jonathon not only figured out what the speed bumps were to getting the transfer complete but made the process feel smooth. He helped me select the right personal pay plan for me and navigated several customer service calls to get the job done. Lastly, he took the time to quality check the data transfers and make sure I was set up on my new device optimally. Give him a raise! He earned it!

Stopped at this location to address an issue with my cell phone. Cory took care of me. He was friendly, informative, knowlegable and most importantly went above and beyond to help me and address the issue. Being in the Hospitality management over 40 years, I recognize and value a GREAT customer service, Cory not only handles and addressed the issue, he earn a customer for this store. Thank you for your great service.

The manager Clark is highly knowledgeable! Amazing with Sales! Provided excellent service with my upgrade and equipment as well as keeping everything affordable! His staff also were excellent with assisting me in finding the perfect phone for me! Thank you! Will continue business at this location! Katrina B.

Really great staff. Knew a lot about the options and helped me find the best deal. Even let me hold the phone out of the case without saying I would buy it. I am confident I would have gotten a worse phone/price with basically anyone else.

I went in to this store and I was taken care of by Victor Richardson. He assured me when I walked in he would make sure the problem would be solved before I left. I ended up being there close to 3 hours while he was working on a hum issue with the Hum tech support. At the same time customers were steadily coming in the store. He never got rattled and he helped everyone who came in and was so polite. The company should be very proud to have someone as dedicated and capable as Victor, as a business manager myself I know great people are difficult to find. Thank you Victor.

I absolutely love this store. Went in for one thing and walked out with something totally better. The guys there are awesome and hilarious. They promised me a deal and they made good on their promises. Thanks Kory!!

Wow! My service has been a real great experience. I initially came in because my phone wasnt working and did not know it was not going to be repairable. Victor was the employee of the day for me. I was waiting on the iPhone 8+ and did not want to purchase a new phone he reminded me that I had an old phone in a drawer at home. I was so stressed I could not think but Victor was my saviour for that day. He patiently helped me transfer my information my twice and order my new device. This type of customer service is one of a kind and the atmosphere when you walk into this location is genuinely enlightening. Thank you guys!

Employees were very helpful, personable, engaging and informative. I came in with a water damaged (more like destroyed) phone. I was expecting the worst and to pay a lot. They were able to restore 4 years of what I thought were lost photos and contacts, restore my contacts, and get my new phone set-up and provided me with information that allowed me to not pay that much money either!

Haley went above and beyond to help me out. Ive had the run around for years with Verizon and she has been the most helpful of them al Will continue to work with her.

I was in the store to upgrade my phone...After going to multiple different stores, I chose this Kessler Blvd. location. Clark, the manager, did a fantastic job. Not only was he able to answer all my questions, but he went the extra mile to physically show me the differences between the couple/few phones I had interest in. He broke down all the numbers for me, and acually listened to the wants and needs I had, in regards to the main purposes I was using my phone for...Which lead me to feel 100% comfortable with the purchase I made that day....This location has always been able to answer my questions, furthermore, Clark sold me on this being the Verizon store location I will return to from here on out.

Bad place bad customer service, the person in the shop is rude and sloppy in dealing, I am not thinking of going back to this place, but to be honest, the girl who works there is smiling and friendly and provides excellent customer assistance.

Awsome!

Representative was very helpful and efficient. Handled several customers in a timely fashion. He was very patient!

Great location very knowledgeable staff

Great staff and clean location

Wonderful customer service!!

Its closed 45 min before its scheduled time on Sunday 12-16-18

The customer representative Clark was very professional and great customer service. I appreciate all his help with upgrading my phone. Thank you for your great service!

I was very pleased with the help and knowledge from Anthony and Jonathan. They explained everything to me very well. I think they need a raise

Jasmine and Jesse were helpful in transitioning from Sprint to Verizon. Great customer service! I would recommend for family and friends.

Staff was very helpful and made sure we got the best deal

Victor the Assistant Manager was very helpful with updates for my phone and the purchase of a car charger. Very professional and courteous. Definitely recommend this store for cellular help.

Been going to this location for years. I always get the best service here. Even when comparing it to other Verizon retailers. Thanks Victor!

Great staff, Jesse and Dontate especially know how to take care of their customers. If you’re wanting a new experience in wireless check these guys out.

Jesse, and Oliver are absolutely amazing! I walked in bummed out about a phone that I had for years that stopped working and very little hope of getting anything working out. Oliver didnt want to hear any of the negative and got to work. Jesse came in heard the story and jumped right in, he even knew what phone I would love! They made it sooo easy and went above and beyond to make sure not only myself but several guest that had visited during my visit were more than pleased!! I will always make sure this is my store to visit for all of my cell phone needs!! I havent had service like this in so long it was very refreshing and very appreciated!!!

They do not even deserve one star. Very rude especially Victor. I walked into that store extremely chipper and left outraged bu the disrespect and lack of professionalism. They are not a corporate ran location. But I will make sure any and everyone that is in a higher position knows that this is the very worst experience I have ever had in any store ever!!

Employees were unable to explain basic features of plan and phone pricing. Employee told me I had to sign up for a monthly payment (instead of paying the retail price for a phone), to avoid me committing fraud. What sense does that make?

Very helpful! I needed a new phone and they got me hooked up with it no problem!

Great location. Always have exclusive deals. Ask for Justin or Brent. Really good guys!

Jessie has always showed great customer service Everytime and helps many customers while training new employees

Went there for an issue with my phone and they spent more time trying to sell me a phone then looking at the issue. Was told I would need a new phone and was just about ready to buy one when I decided to have a second opinion and with in 30 seconds of being at the other store my phone was fixed. would not recommend visiting this store

Best customer service, wont go to another Verizon theyre my favorite. Really appreciated the extra mile they went to help me with my service !!!!.

The best experience of my life great customer service! Jay was wonderful!

Jonathan was a great help, awesome service, awesome knowledge, couldnt be happier!

I went in with a broken device and needed all the info transferred to the new one. Victor and Dontae were very knowledgeable and helped me get everything I needed smoothly.

Cole was great

I had the privilege of spending close to 4 1/2 hours in the store yesterday it was far and away one my most memorable customer experiences. Not just as my cellular provider but the entire enduser perspective in the customer service relationship. I found the entire staff very knowledgeable polite they interacted with you while taking care of other customers and they were indeed very busy at that time. I did not have an easy problem to handle and I was prepared That it might take a little while.Dante Jasmine and Victor were all simultaneously working on customers with the line of three customers deep when I got there. I work for a cloud MSP and we have a thing we called a “wow experience” and I just sat and observed and was thoroughly impressed and I wondered if they would maintain that same level of professionalism when it became my time as more people continued to come in. Service, smiles and positivity was the vibe while working straight through lunch and it became obvious that I was still going to need to wait..I stepped aside so they can service someone else.While they continued working I stepped out and bought them lunch. Very rarely have I ever have the desire or inclination to buy three complete strangers in the customer service industry a meal without any thought about it but I was just wholly impressed with the professionalism positive attitudes and the way they work together in the way all three “owned” the customer experience in the store. Accolades to all of you! To Jesse keep up the good work know I didn’t meet you but it seems you have an eye for talent and I’ll definitely be back and most certainly recommend this store above just about any that I have been to regardless of carrier. In the days of these services ( cellular & smartphones) are rapidly commoditized, and customer service is that intangible assets that sets you aside from the rest of the market. A simple five stars just is not enough, for those of us that work in NPS measured merit system. “I WAY TO OWN IT “ ...I was “WOW’D” in the customer experience!

These guys were great!! Helpful service, and the employees were very nice and funny!!

Victor was very patient with me and helped me with my new phone to get it set up. I would definitely recommend anyone who has a Verizon phone to stop by and see him

Nate and Cory were awesome! Thanks for the great customer service

Efficient, knowledgeable and friendly. This is a great location!

Rude. Not helpful unless you want to make a purchase. No help if you have a problem with your phone. Sales woman kept interrupting me to go to someone who might want to purchase a phone. Happened today May 26, 2016 at 11:00 AM . I am not pleased and will not return to this store even though I live within walking distance.

Great job getting me a deal & walking me through the process.

Best staff ever, had us laughing our asses off the whole time. Gave us a 900$ phone for 100$GLORY

So far Ive experienced nothing but good service from this Verizon. When you have an issue there are people always there to help you out and are even willing to bend the rules to help you get what you need.

Very Knowledgeable, Friendly & Helpful (Thank You)

Justin is the man

Anthony and Jonathan are very respectful go to that Verizon store

Daved help us on our iPhone 27 minutes after it cloesd and counting

Your bill is always going up. Even after downgrade my plan n a phone. I was told my bill was going to go down by 40 dollars it actually went up. I hate Verizon

The associates were very helpful and very friendly

Awful customer service. Would go literally anywhere else.

The best attention and service that i had

The slowest Verizon ever, I MEAN ON STORE!Just 2 customers in store, waited almost 1 hour to get me..

Nice and was easy to deal with.

Awesome staff and very welcoming and warming

This location does not carry Motorola

Fast service, helpful people.

Supurb customer service

Just a very small store with hardly anything there.

Excellent customer service!

Simply the very best

Great experience hands on staff

Good place

So kind and helpful!

Looking up info for someone else.

Victor was great.

Great service.

Rude, unhelpful people working here

Very kind