Went into the store to set up a Family Telephone Plan.Harrison was the representative that assisted us.He was very helpful and kept us informed about the wait time and tried to get us the best deal for our money.We really appreciated him!!

Anthony and Gina; great job to you guys! Thanks for going above and beyond for me. Clean store, great service, and knowledgable staff.

Do not waste your time and money coming to this store. The employees will lie to you about how much the bill will be each month. And when you try to return a device they will refuse to help you and send you to the corporate store. If I could give them less than 1 star I would. Incompetent employees. Terrible service. Go anywhere else and save yourself the hassle.

Me and my family went to AT&T on Aug.8,2021 A women named Gina said each months for the phone that we got which were 2 iPhone 11s and 2 iPhone 12 Pro Max’s Gina asked us if we wanted Apple care or insurance for the phones we said no and we also asked how much the bill was gonna cost Gina said like 430 dollars each month and then 2 weeks after that the bill came in the mail and on the bill showed apple care money but we did not want that and the bill came in 570 Dollars!!! So this is way the review is bad:DON’T BUY PHONES FROM ANY AT&T ESPECIALLY THE 1332 AT&T ON PRECENT LINE ROAD!

Customer service was fast and easy and the Rep was very knowledgeable. I enjoyed my experience. Great customer service

Manny is very good with the phones-And more importantly-to us-he cares about his customers.

The young lady who took care of me was really nice, thank you Gina

I’ve been with AT&T now for over three years. Excellent customer service! Great hours! Beautiful People. I’m so grateful The Lord lead me to this phone company. Thank you AT&T❤️

Fixed my One plus NORD issues very well

Your phone number doesn’t work. I’ve been calling trying to talk to a representative and to do that it says press three. I did that and he just repeats the original prompt 3 times before hanging up.

I went in this store hoping to switch to att. Emmanuel helped me, he was so patient and kind. Made the transition so easy. I’m glad I switched to att, much better service. I know that if I need help in the future I can rely on this store for it’s great employee’s.

Bruce was awesome! Very knowledgeable and amazing customer service. This store just became my favorite!

The service at this store is always awesome. Gina is extremely helpful and knowledgable. Will continue to come to this store.

My wife went to do curbside pickup of her new phone as hers had been dead for two days and our work schedules were not allowing us to get their during store hours. Why wife saw that she maybe on Sunday could get by there right when they open at 11:00am and just make it to work on time still. So she went there at 11am and they were closed. I then called them several times between 11 and 12. At 12 someone answered and I asked if they opened at 11 or 12 on Sunday, because my wife was pretty inconvenienced by the fact that no one was there at 11 along with several other customers that also were there. Instead of an apology, he said, Well, you know that covid has screwed everything up! I said, if you are going to change hours you need to get them changed on the at&t website, google and even on the front door that is also wrong. Bye now. CLICK.

Greg was awesome. He went above and beyond with helping me. I was on the phone with customer service for hours the night before and they didn’t help at all. Should have came here first, I would have saved about 3-4 hours of being passed around on the phone.

I was helped by bruce. He broke down my bill and explained everything to me. Such great customer service

Excellent service. Went in for my 11 Pro Max and Greg helped me every step of the way. He got me the best promotions available and I was in and out in less than an hour with a brand new line. He even helped me fully transfer all my data to my new device. I was seen as soon as I walked in!!

Bruce, the manager was great helping my mom get a new payment plan

Do not go to this store to buy a phone these people are vultures so recently I upgraded and got a new phone I had to pay an extra for first of all a phone I didnt want I asked for the LG velvet and I feel l like I was tricked pretty much into getting it that I had 14 days to change my mind i went back before the 14 days since I was having issues with it the at&t employee at the 1332 Precinct Line Rd, Hurst, TX 76053 was rude and disrespectful to me and they wouldnt let me return it saying that I needed to pay $50 this phone is supposed to be 5 g but it freezes all the time and I cant do anything on it Ive been with at&t over 10 years im so unhappy with this whole situation im thinking about switching tmobile since i feel like I was completely robbed and disregarded and disrespected I cant belive that AT&T has such poor customer service representative I will make sure I complain on yelp on Google on yellow pages on Facebook since I feel like this hasnt been resolved

Gina was the best !!!! So polite and respectful!!Thank you gina !!

Greg was AWESOME! He was GREAT at explaining things to me and was extremely professional and polite. He even shared some really cool features about the phone I was purchasing that I would never have known about otherwise. NO ONE has EVER done this for me and I have been with AT&T for MANY years! This was the BEST experience I have EVER had! If I ever need anything, I will definitely be asking for Greg!

Greg was fantastic! He was very knowledgeable about everything that I asked about and made the process so easy. Will definitely recommend this location to anyone that I can and will continue to come here.

Joshua the manager, is horrible. Seemed schemey from the moment I met him. I had the worst experience. I put $398 down for an iPhone 11 porting over from a different company. I was told I was getting the phone for half the price and my receipt was for the full $749, $811 after taxes??? Later on that night I got an email saying my monthly bill would be $230. When I broke it down my monthly for the phone itself would be $13, and I signed up for a $65 monthly unlimited plan. But with allll the surcharges and crazy amount of fees they charge, it went to $230. Joshua failed to explain anything to me, he just handed the phone over and let me leave. When I came back the next day I returned everything and I only received $343 back but not even instantly he said it would take 7-10 business days, I tried to change back to my original carrier and I lost my phone number thanks for Joshua. Save your money & time. What a nightmare

Worked with Lishan came to get an iPhone 11 Pro Max had the best customer service and walked me thru the phone and answered every question. I would highly recommend this store to everyone who lives in Texas I haven’t had this kind of customer service ever in my life compared to this store. BEST EXPERIENCE

Greg was awesome. Very helpful

I can’t say it enough, but if you need help from an AT&T store this is your place to go. Shout out to Manny for all his help.

Great customer service. The gentleman helped me with my phone connection issues and told me about their specials. I highly recommend this store.

Excellent job on this store

Thank you so much for getting everything taken care of for me in store. Great sales staff and management team.

Love this store. Big help

Best customer service worked with Lishan was fast and helpful for every question that I had I would highly recommend this store for everyone.

It was a good experience

So I went in to get an upgrade on my phone. Granted this was on christmas eve. I walk up and the door is locked which confuses me because they should have been open. So a guy comes up and lets me in and I ask him are you guys closed? And he said no we are just keeping it locked. He then asks me so you got like a quick question or what. He starts helping me and instead of being professional he sits down across from me and throws his feet up on the table. Find it hard to believe?

Great experience. Purchased my new phone, was assisted with making sure all my data was transferred to the new phone. Will do business here again! One of the best visits I’ve had at an AT&T store!

If I could give this place 1 star, I would. The guy I came in contact with was horribly rude right off the bat. Greg is great though! He was incredibly nice and patient!

Lishan was great! There was a lot of customers but he still got me in and out 💪🏽 To beat that kind of service!

Lishan was amazing helped me out with plan and to get a hotspot so I can work from home.

Joshua helped me navigate the best path financially (with trade in) to get into an iPhone 11 pro even though 3 other stores were out of stock - In and out of store in 15 min - The best att experience in 25 years as a customer - Joshua listened to me, understood my specific requirements and fulfilled my order completely with one visit - Kudos! I’ll be back for my next purchase soon!

The staff was friendly and very helpful when l bought a new phone. They made sure that all of my contacts and photos were transferred to my new phone. The wait time was very short unlike the store near the mall. The girl that helped me and the manager were very nice!

The employees were very nice and took great care of me. I got a new phone and they helped transfer my stuff over. They even put on my new screen guard and case for me. I would recommend this store for sure!

I was in this am getting help with my smart watch. Imad was very helpful and courteous. He explained things to me so that I could understand them. I would return to this location in a heartbeat!

Great experience here! They have new management there and the manager was awesome. He helped me set up my business account and save be a boatload of money. Great experience

Chris and Alicia were both very helpful. My phone died and they were able to get me into a new phone and recover my iCloud backup so I didn’t lose anything!

Wait time was minimal and service was fantastic. Definitely returning!

We went in this afternoon and walked out with two new iPhones. Alicia was very helpful and knowledgeable. Easiest upgrade by far!

Josh the manager was extremely helpful.

The people here are very knowledgeable and will go above and beyond for you!

Leshan at the service store was very knowledgeable and helpful on our visit. He resolved our issue and showed us how to improve our At&T experience.Thanks bud.

Nice presentable staff that made my wait and time there pleasant

Was checking out a computer in the store and the rep said Sir can you not read my email? Was kinda ugly about it. I wasnt reading her email, plus why was her email on a computer in the store where people shop?Was able to get help but it would be nice if these reps were more friendly.

Lishan was the guy to help us!He did great helping us got a new phone and allGreat service!

The absolute best customer service, Greg went above and beyond the call if duty!

Clean friendly the associates are very helpful and alway have answers for any questions i have. Alicia was awesome at explaining everything.

Horrible experience with employees and management in the parking lot of all places! Was going to look into an upgrade for my phone but when approached hostility by a representative of your company as I got out of my vehicle about which establishment I was going to I decided against it. Although this is a strip mall without assigned parking so I didnt understand why anyone would be interested in where I was going or why in the parking lot. I opted to go elsewhere and shop in other parts of the strip mall. They even told me to move my car if I wasnt going to shop in their store....ummm yeah definitely never shopping there or recommending AT&T to anyone especially the location at Precinct Line Road by Target!!!!

Great customer service and quickly taken care of!

Been here a couple of times now, have had a good experience each time with the employees.

I really like Greg at this AT&T store. He was very helpful and was dedicated to helping my needs. He is a great example of a great employee.

Great customer service. Greg helped me. This is not a cooperate store but an authorized retailer. Still a good place to go the staff made the extra effort to fix my problems.

I think that this is a great store the service rep Alicia was very kind and very helpful I will definitely do my phone shopping here

My husband waited 30 minutes to get a new SIM card while an indecisive customer asked a million questions. We had an International flight to catch so it would have been better customer service if the employee had asked if he could help us after he gave her all her options. She said it took her 6 months to decide last time. We left frustrated and disappointed!

Great staff Anns great atmosphere!

Very helpful staff and not anywhere near as busy as the store near the Northeast Mall. I will be going there again in the future for sure!

Quick and good service and was able to solve my problem.

Staff is always polite and helpful. They always try to save me money.

Best AT&T store and great customer service.

He was very polite and helpful and extremely knowledgeable! Thanks for your help

This store and its staff - especially the management - is staffed by incompetent malingerers. Clearly explained the iPhone storage needs of my business and was LIED TO and sold a 16GB - refused to resolve the issue. Run from ATT as fast as you can. Do not spend your $ Here!

The initial visit was dismally slow due to being under staffed and the sales person being very chatty instead of efficient. Ordered a case delivered to my home, it didnt make it, (not their fault there) and they didnt call me when they got the case in the store. They failed where it counted.

The best. Great customer service.

Postive environment, good people and honest workers

This is by FAR the best ATT store!

Greg took care of me and my son great and was extremely helpful and nice. I highly recommend him to everyone!

Walked in at 9:30 AM, I was next so I waited an hour for the representative to finish with a girl with in all honesty I think he was BSing people acting like he was transferring files to her phone. Maybe his girlfriend. I literally saw 9 people walk in and the rep would tell them it would be an 1 hour wait just like that they walked out. The whole time he was Helping this girl They were giggling and laughing wich is weird. I joined the people of 9 and left also. Dont waste your time at this store. A COMPLETE WASTE OF TIME.

Went in today to just buy a charger cable stood at the register with my card out and was completely ignored and skipped for 15 minutes! Even said Hey can you help me? still ignored. Put the cable down and left. Worst customer service experience i have had in years. Dont shop here.

Waited for a free rep. I was passed over for a couple that walked in after me. I walked out. No one spoke to me. No one asked me if I needed anything. Instead they go for groups instead of single customers.

Love this store josh always takes care off me!!!!!

Not a busy store. Quick in and out service. Staff is very professional.

Great staff and very attentive to your every need

Wasnt very happy with the help I received. Went to a different ATT store and they were able to straighten everything out for me.

Very helpful staff and very friendly

Best AT&T store ever!! The people are great and so super helpful

Good selection but long wait time

Good service. As expected

UNDER NEW MANAGEMENT!!!!We are here to help our community. Come see us!

Quick service and great customer service

Staff was very knowledgeable and helpful.

Excellent, knowledgeable staff!!!Thanks

Terreka and Skylar were awesome and helped me get a complicated situation cleared out!

Not a great selection of working phones

Service is always perfect!

A+. Quick service.

Very nice people

A little bit of a wait due to the person in front of me but the female associate solved my problem almost immediately!

Very rude guy and he dont know how to speak with customers.dont go to this place.😡😡

Always good service

The result was not good. But Chris was patient and vigilant.

Great customer service....

Awesome staff!

Only one employee so waited 30 minutes to be told they dont have the phone that was listed as available online.

Good customer service