I had lost my phone and went to a different T-Mobile location off Rufe Snow to get my issue resolved. They were not helpful or friendly and did not meet my needs. In fact sent me somewhere else rather than coming up with a solution for me. I came to this location and I was overwhelmingly surprised and pleased with the quality of customer service received here. I literally considered changing carriers based upon the performance of the other location and Bella at this location went above and beyond to help meet all my needs. She was thorough, helpful, friendly, kind and professional. I will address all my T-Mobile needs here. Im a happy customer again.

Bella and PJ are the most amazing people! I switched from metro to T-mobile and I am very price conscious! They explained everything and made me feel great about the switch. Love this location and recommend the company and the employees. Thanks guys for the GREAT service you provide.

Went to upgrade my dads phone for his birthday. My parents and I live in Fort Worth, but we always come to this location cause everyone who helps us always goes above and beyond.This trip, Tiffany helped us. She was very informative and personable with us. She communicated with other customers in the store and with us. She managed her time very well with us, answered all our questions, told us how to set up the new phone with my dad, and not once did we ever feel rushed.Tiffany is a great face for this location. I highly recommend every person comes to this location.

Just after lunch hour traffic was light. Sole person on duty was joined by employee that arrived. Young man was professional, well versed in tech and use.

Quick and knowledgeable service. Nice location.

Employees were a bit busy. So I did have to wait a little while before they could help me get my T-Mobile Tuesday reward. But theyre always very friendly & helpful.

Not sure who reads these, but Abraham is a true asset to your growing Corporation and represents T-Mobile to the highest level, get this young man a promotion before another competitor snatch him up and before this 21 year old realize he’s really this good and then starts his free agency search elsewhere ( I drove across town (15 miles) from another T-Mobile location only to be disappointed cause that a salesman there didn’t offer me the exact same promo that Abraham simply just took the time to explain to me which promo works best and explain why it makes sense of what I was trying to accomplish and getting, so I walked away with two iPhone 12 pro max under $250 out of pocket with all the fixings ) thanks for making me a T-Mobile client for life! You are the man ....Abraham

I got services added to my account that i didnt ask for. I payed 140$ for one line. After i un added all the services that i never asked for my bill went down to 70$.

I normally go to.this location until now. The service is normally perfect until tonight 12/10. The female assistant manager that was working had an attitude & was rude. The guy who was originally helping me was doing a great job before he got called into a meeting like he always does.

This store have no customer service at all and employee do not know what they doing. When you walk in and then they promise everything and then everything turn out wrong. Please do not go to this store or even at T- mobile customer service do not help me with promise they mad to me. Try to stay away from this store and there promise

My visit was great T-Mobile was great! McClemon was very professional, knowledgeable & informative. Thank you for all your help McClemon!!

I wish i had tmoble

Abraham was absolutely fantastic! This was the best T Mobile store experience I have ever had!

On July 10th, 2020 I went to the T-Mobile on Beach and Basswood for assistance with returning a malfunctioning phone, and upgrading my working OnePlus 7 to an iPhone 11. They immediately told me that they couldn’t help me with the return since a different store did it, and I needed a new shipping label. Since I would have to go to a whole different store, I decided that I would just do both at the other store, but it sucks because this other store is 20 minutes from my house versus the five minutes to the on Beach. So I call the T-Mobile on Precinct Line and Bella promptly answers and quickly assists me with the issue. Once I arrive, we quickly finish the upgrade, got a new shipping label, and she taught me about some deals and policies that I was very appreciative of learning. The whole time she was nothing but nice and funny, and it really made up for the way the other T-Mobile treated the issue. It was a really great experience, and she deserves a raise, because I know it’s not easy dealing with people on a daily basis who aren’t always nice, or understanding.

This store is very patient and helpful, which goes a long way when I go in with my one year old. Im always greeted at the door with a smile. Very happy with how I am treated when I come in for any reason.

Great service from Yomaira!!! Made sure all my questions were answered and made sure I understood my brand new iPhone which I’m super excited about! The staff was very friendly and inviting as well. Great store all around 😬. Will definitely be returning 👍

Isabella was extremely helpful and patient with me and she exceeded all of my expectations! I felt like I met a new friend!I had a little anxiety walking in, but satisfaction on the way out!

Alberto was so nice, he helped me transfer my data from my iPhone to my Samsung. I had a great experience, i will definitely come back!

I took my phone in to transfer data from my iPhone to my new s20. the young gentlemen there told me he cant transfer from an iPhone to an android. not sure if thats true or that he just didnt want to help me. will rate higher if this is true

Very rude manager I left the company because of him been with the company since 2005 he refused to change my phone after the phone broke and I opened the back of the phone to fix it but the phone would not close again and after that I took it to metro to help me or give me an other phone but he said no that the phone is broken and the back is open and that once the back is open that he can not take it back but I explained it him it was already broken but he refused to exchange the phone to a new one even after I told him I have insurance on the phone but he said no and also refused to let me use the company phone to make a call that day because I couldnt not use my phone at all

I want to say Cam is the best at store # 5311. My accounts got hacked and he spent days & hours helping me recover all me accounts. Cam is a very Great Customer Service Rep. I highly recommend him and the T Mobile Store in Hurst. Thanks for all your help!!! You Rock

The staff is amazing!! Ethan you rock! The store manager (sorry I didnt get your name) you went above and beyond to get us a FREE phone. I mean seriously to go out of your way like that for something that doesnt make you money. You have earned our loyalty for sure. More than that we will recommend you to everyone we know! Keep at it... excellent service is still appreciated!!

Came in to upgrade my phone and the first thing they do is see how they can save ME money! Awesome staff, took about an hour to transfer my stuff over from one phone to my new one and they were ALL friendly to me while I waited. Funny guys who are awesome, definitely worth the extra drive to them.

Great service from Jose! Made sure I was taken care of and was in an out quickly. Definitely will be coming back!

I was ready to leave Tmobile for the way I was treated at the Bedford store (next to Popeyes). They are a bunch of arrogant employees over there. We tried this location as a last attempt, and within 5 seconds Bella had us smiling again. Thank you Bella!!! You deserve all the praise! You were beyond helpful.

I went to T-Mobile to pay my bill, and make some changes on my account. Isaiah helped me. He was very helpful and took care of everything in short time. I really appreciated that.

Cam and Alfred were very knowledgeable on helping me get a new phone. I would definitely say this store is the best in the area. I have never been so happy getting a new phone with these guys. THANKS!

Always have a good experience here. Staff is welcoming and are willing to answer any questions you have and help you out. Store itself is well maintained.

This store is good my fav, dont think they suck have an open mind when you shop there. Sometimes the customers are the bad company. Business is not easy neither is life! If the business is working good work with them! Not to mention Lisa did a great job, great customer service. I own my own home service business, I see both sides!

Andres was very informative and helpful. He listened to what I had to say and treated me with respect, providing me with helpful options. Great customer service. Thanks!

MARIO WAS AMAZING!! He was so helpfull and understanding. And he called me back a day later just to make sure that I was still Satisfied and to see if I Needed any more help. Great staff, Great store. I Love T-Mobile!!

This tmobile was awesome! Customer service great & they seemed happy to help me. Easy & smooth process switching out a phone I was having replaced under warranty.

Alfredo should be a district manager. Very helpful. I’m always stressed going to T-MOBILE and dread getting a new phone. He made the process so simple even 2 day shipping a special order. I was shocked because i had gone to three stores and called all of them with in a 15 mile radius (there are tons) and no one offered to help me not mentioned that since I’d been a customer for over a decade they could order me the phone and have it expedited. Except Alfredo. He also helped set me up with a promo cheaper phone for my mom and grandson whom we care for. I promise i will never go to another T-Mobile and if he leaves i will find out where he’s working and go there. Even if it’s ATT!!!!

I have had an issue with my t mobile account for several months and have talked to customer service on numerous occassions to no avail but today with the expertise and fantastic customer service of Jose in the store and Jay with customer service my faith in t mobile has been restored as well as my loyalty to the company after having their service for 10+ years! Thank you very much Jose and Jay! You rock!

This is the only time ive ever left a review for any place. The experience i had in there yesterday was the way every store should be! I live about 20min from this location and i will now WILLINGLY go here from now on

Great customer service! Bella was helpful and knowledgeable.

The associate was most helpful when I ended up purchasing a defective phone. They took care of me and had me out of the store in less than an hour. Would recommend this location

I have visited many T-Mobile outlets. I only use this place. They have resolved multiple concerns. The staff and their customers service I rate as superior second to none. Thank you PARKER. You guys have a customer for life.Thanks Johnny Goolsby.

Sam Ellsure was professional, and eager to help! He solved my issue with ease. I would recommend Sam & this location to anyone!

Great service went browsing came out shopping Yomaira helped me a lot with my iPhone XR

Service was great...helped me save so much over another provider!

We went in to get new phones and a tablet. The manager Jose shipped our phones to the store and our tablet to someone’s APARTMENT! My husband called Wednesday and he wasn’t there, they said he comes in at 12pm. 12pm rolls around, he still not there. We he gets there my husband tells him it was signed off by someone, Jose said he would get it fixed or order us another one. He would “call” to let us know. We received no call, so we called around 5. Guess what?... Jose left for the day, he was only there for 4 hours?.. the next day we go get our phones and nothing has been done. We have to wait for them to contact the apartments to get it from whoever took it. So we’re paying for something we DONT have. He said “call us back Friday by 12, we should have this all taken care of”. Friday comes nothing was done, their waiting on corporate to do something. This is Jose’s fault for loosing $400 tablet, so we should get a new one. Instead of them having us wait for them to fix their problem! But no, it’s Saturday and we still have no tablet, no one has called us to update us. None of the managers their seem to get this resolved. This is the worse customer service I’ve EVER had with T-Mobile. We decided to cancel the tablet, we no longer want it after all this mess!! We call to cancel and he can’t help us, we have to call T-Mobile customer service to get our money back because it’ll take to long doing it with him. No apologies were said for the inconvenience, NOTHING!!

After dealing with Sprint and their No Can do attitudes for 2 years, we went in to the Hurst TMobile store full of aggravation & frustration. We met Cutler, the store manager. He spent hours (literally) going over different devices and plans. Although he was clearly exhausted, he was patient and extremely helpful and pleasant through the whole process. We walked out with a fair plan and new devices. I highly recommend this store if youre tired of being lied to and robbed blind by your current carrier.

The best Metro PCS by no comparison! Knowledge of handling an issue is with complete comprehension. Andres, Lisandra, and another Caucasian with glasses handled my ZTE not working with professionalism and customer service. The only Metro I would recommend from others like I said, knocked it out of the park.

Be aware of the pushy manager, Jose. Don’t buy any of their expensive accessories. I switched to T Mobile from ATT because of the promotion. The plan and the phones were fine. Jose insisted that I needed to protect my new phones and proceeded in getting a screen protector and case. He never mentioned the prices but kept on saying that he would take care of me. He kept asking me to sign on the keypad but never revealed the actual document. I did not realized the prices until I received the billing a month later. By that time it was too late to return the items as they claimed they had a 30 day return policy.

Yomaria really knows her stuff!!! They lucky to have her!! Always smiling and patient! Highly Recommend her!!

Employees helpful. Good deals on phones. Have had their services for a while. Very satisfied.

Great service!

Best t mobile store around staff is very nice and friendly. Know how to give good customer service.

Everytime I go to this store, they rush me. I noticed they only want to spend time with customers that are their age. First time I visited, I had just got a new phone 2 months earlier. My charger was not working, I ask for a replacement, and was told I would pay $30.00 for a new one. I said no. After alot of back and forth the girl finally stomped off to the back, came back with a working charger. She was very upset she had to do some customer service, which was horrible. Very SadWorst tmobile store ever.

Great service and so helpful. She made it as painless as possible and saved us alot of money too monthly. Customer service is obviously a high priority at this tmobile location.

Quan was amazing today he helped me with paying my bill and he also helped with picking out some accessories for my phone. Very professional and fast service. Thanks

Its a phone company. 5 stars because because I got what I paid for. Then, without hassle, they kindly took back the purchased product within allowed return-period.

Excellent service .. Jose was very patient and helpful ... answered all my questions

Great customer service team here. Each time I have been in I have had a positive encounter.

Jose the manager really needs to be fired. I came in there getting a phone for daughter. He told me there was a promotion going on and that I would be getting a free hotspot. I knew I had to pay for a deposit on the phone but was shocked when I saw the price. Still paid it and ended up going home and went over the receipt. The mobile hotspot was NOT free and I paid for an activation fee for it as well. I also later on found out that he added, without my knowledge, international calling on my daughters account. I noticed that later on when I got my first bill and it was almost triple the amount he told me I would be paying. Luckily their district manager fixed it. Jose is pushy and a liar. I would beware this store all together but beware of Jose.

It was such an easy an amazing experience Im more then happy with my experience ❤️❤️❤️

Lewis is the man. I switch to tmobile from Verizon and the process was a little stressful, for that I give tmobile 1 star. But on the way Lewis handled my situation, he deserves 5. This guy was so helpful on answering my questions and going the extra mile to make sure I was satisfied. Good job buddy!I will suggest this location to everyone including friends and family. Make sure to ask for Lewis.

Absolutely lousy service. First, you have to wait forever, even though there was no line. Four employees were just standing around doing nothing. Then, they expect you to sign in on their little podium, but it was in some weird cycle that it didnt even allow a sign in. Then, I tried to return a brand new very overpriced phone charger and they wouldnt let me. Apparently, they have a 7 day return window and it had been 7 1/2 days. LOL. I will never, ever, ever buy any overpriced accessories from Metro PCS again.

Was not explained smart pay very well ):

The ONLY center to get it right. After purchasing phones at other Authorized service centers Ive ALWAYS had to return to the source (this service center) to get my new phones right or change the account back to what it was after the Authorized hacks screwed it up! Ive never left here with the feeling that I needed to go anywhere else! Now, if I go into another store I may browse and find even if Im interested in a model the Authorized stores often dont have the phone I want in stock! AGAIN, GO HERE FIRST!!!

Becca is great!! Always helpful even when the Authorized stores screw everything up..I suggest this store they all are so friendly and quick service I have never had to wait..I walk in upset and leave smiling😊 keep up the great customer service!!

Jose did a amazing job, and help me with everything i needed. Thanks a lot

Jose was awesome! Got me and my family setup, information transferred, and decked out in Accs! This is my go to T-Mobile!!

Great phone service could not ask for any better

Looking for Christy from the corporate store in Hurst TX. I was there a few days ago looking at ear buds when she picked them up while I took a photo of the ear buds trying to find out which one I want to get my wife and kids. I like to talk to Christy again about other things I want to purchase at the corporate store in Hurst TX. I showed my wife the photos I took while Christy held up the ear buds and she thought we could buy that for our children. We hope to hear from Christy again.

This guy that runs this store is the best and hes the happiest person I know! Lol

Didnt have to wait to be helped. Had a problem they told me what I needed to do. I hope it will work. If not Ill go back.

Miguel and the manager Jose are wonderful ! Thank you for everything

Problem: credit card was being canceled by autopay.Spoke with Jordan and George, both very professional and knew what they were doing.Good job guys, it was a pleasure!

Excellent customer service. Jose was super helpful.

I went to this store because I couldnt talk on my phone without putting it on speaker phone. He (the current manager) said that it was nothing wrong with my phone. He didnt ask me any of my account information. Then he ran some test on it. He took out my sim and SD card. When he gave me back my phone he deleted my pictures off of my SD card. He didnt unmount my SD card causing all my pictures to get deleted. He will not admit to his wrong. Instead he tried to blame me and say that he didnt do it. That it was something wrong with the SD card before he got. I told him that he was wrong. And ask him when the next manger will come.

Horrible service. If u live with n hurst I suggest to to the location on 26 and 820...

I need a paper copy of my bill and I cant get anybody to print it for me... I went to a store in Arlington and they sent me to the store telling me it was a corporate office then this corporate office tells me the only thing I can do is drive back to Arlington to the corporate office thats there which is another 20 miles out of my way. Metro just does not know what customer service is. Then to top it off the lady tells me well she gave you the wrong information sweetheart... Dont freaking call me sweetheart whenever Im already mad

Horrible people with sheisty business practices... Ive never had any problems with metropcs until today... I went into the store yesterday to get a new phone and before receiving it I made sure to ask if it was running the latest android software and was told that it was... Upon returning home and exploring the new phone I realized it was running the same software as my previous phone... I researched it and found out that the phone and software were a year old... I returned to the store earlier today and waited to be helped after signing in... Even after being helped after people who arrived after me I was still calm and explained the situation to the same girl who helped me yesterday and she remembered telling me it was and then when I explained it wasnt and asked if something could be done about it she went to the back for 15 min... She returned with a morbidly obese manager that was instantly rude and defensive for no reason (probably because she actually had to walk) and came out screaming how I wasnt going to get a refund or an exchange even though i never stated such things... I explained the situation and she said no you told me you wanted this and that (even though I dealt with her maybe 20 seconds before being passed off to the girl who helped me who I actually asked questions about phones to) and I said well metropcs allows me to return my device per their policy and she kept yelling that I need to read their policy and because I switched to a new phone brand it was considered an upgrade and was not liable for a return... When I realized what was going on I told her that wasnt right and she said she didnt care it was metropcs policy... This location is filled with horrible scum that shouldnt be allowed to call themselves human much less rats along with the shiesty business (metropcs) who hands out these corrupt practices that take advantage of people... DO NOT GO TO THIS STORE AT ALL COSTS!!! IF I WERE YOU I WOULD CANCEL YOUR SERVICE ASAP AS IM GOING TO DO TOMORROW!!! DO NOT DO BUSINESS HERE THEY ARE SHADY PEOPLE WHO WILL TRY TO MANIPULATE YOU AND LIE TO YOU JUST SO THEY CAN MAKE A SALE AND GET THAT COMMISSION OFF OF IT!!! IT WONT BE LONG UNTIL METRO ISNT A BUSINESS ANYMORE.... THEY ARENT LONG FOR THIS WORLD....

Stay away from this store JOSE THE MANAGER IS A CRIMINAL!! how can they have people like him working there as a manager he does not know how to treat people right it was the worst experience ever I will never be back to this store and will tell everyone about this guy and store HE NEEDS TO BE FIRED NOWWWW!!!

Very helpful alwats greeted when I walk in and no wait time.

Got a text about a promotion, went here and they told me I wasnt eligible. Then why did I get this text message? They checked and still wasnt eligible. Got a call from T-Mobile, asked how my experience was and I told them I wasted my time. They checked on it and said that I WAS eligible. So I dont know why they lied to me at this location, thanks for wasting my time

Great service, came to pay my phone bill, left with 2 free additional lines and a free upgrade to the Samsung galaxy s7. (black Friday deals that I was unaware of)

Half the staff here are rude and disrespectful as it gets. A few months ago I switched my plan to pre-paid or so I thought, and they told me to my face they did it. It never happened. T Mobile lost a customer and I went to another provider. Two months and 200$ stolen from me.

They cant help u out to exchange phone even though the reciept said u have 30 days period DONT BUY ANY PHONE FROM ANY METRO PCS U GOING THOUGH FRUSTRATING EVEN MORE

Everything was good .Staff Friendly .Very Clean

Very helpful and knowledgeable. I would rather go to this store than any of the others for help.

Great service received at this location.

They will lie, they will swindle, they will make promises they know you are breaking before you walk out. Be careful, they are not honest.

José was great, hes really good with customer service

Nice store spacious with lots of place to set. Very helpful employees that seem genuine about your problems.

Jose Miranda is a great sales person I understood and helped me out in every question and hesitation I had people should really go to t-mobile and ask for Jose

Yomi is the best!!!! Great place and great service!!!

They did their best. Phone was bricked somehow.

They were very helpful..Bri is awsome

Roxie maston went above a behind to help me!!! Very professional and helpful

Service charge to change from one phone to the other without even changing your phone number is absolutely freaking absurd

Great customer service extremely helpful

Jose was amazing with his customer service

Confused on the reason why i have to pay $to change my phone #. It takes thirty seconds to type that in to a computer.

Fast and friendly service.

Best tmobile in the area by far.

Really helpful store, great customer servic

Worst metro store I have ever been in. They are rude and have subpar customer service.