Gave it 1 star because there isnt zero or negative. Be very careful dealing with these people. Finance guy snuck in $8,400 worth of extras on my wifes car.

I will never be a fair judge of auto service centers. I have so much pent up anamosity towards the industry I cant be happy even when things go right.

On 27 JUL 21 I had a wheel alignment done. After I paid, I found the technicians report in the floor of my car that said my car was about the was out of specification. No body said anything to me .about the problem

Called to make an appointment for maintenance. Got transferred 5 times and hung up on twice. When i finally reached someone they said since its my first time then i have to make a profile. Okay fine but idk why no one knew what to do right away and couldnt explain that. Then i got transferred back to the girl that hung up on me to make my appointment. I saw the bad reviews and immediately became hesitant of even letting them touch my car especially since they showed how unprofessional they are so i contacted the location in Arlington ( they are sooo friendly and professional ) When i called to cancel my appointment the lady was rude and confused about what i was asking. I want to cancel my appointment, why did even that have to be difficult?

This the 2nd Toyota Service Dept I have tried in the Fort Worth area in the last 4 months.Freeman Toyota is superior in every way; The employees we had the opportunity to engage with were happy, friendly and glad to assist us. They delivered our vehicle to us before the promised time. Dont bother with the rest - these guys are the best!

Nick is great! Mike J did call me back but I didnt know until today. I checked my voice mail, he is fantastic also

I asked them to check my CV joints during routine maintenance (that I prepay for) and they said there was nothing wrong with them and that Id have to schedule another appt to have someone trouble shoot. Several month later, I take my Sienna to a shop I like down the street for brake job and they call me out and SHOW me leaking seals, sway bar issues...all kinds of stuff. Ugh.

Mallory always makes getting our Highlander serviced a great experience. She explains everything so you can really understand and always goes above and beyond.

They have always treated me with patience an respect even though my knowledge of cars somewhat lacking

Im usually pretty skeptical of car service centers, but I was pleasantly surprised when I started working with Steve. He was professional and cordial. He gave solid advice and his time estimate was just about right. Im so glad he was the one who answered my random service call.

Pre-trip inspection on my 2006 Matrix flagged a couple of pricey wear and tear replacement parts. They worked with me on the price to make it affordable and I had the car back the next day.

Just ask for Desmond, hes the absolute best

Haley was incredibly helpful & all staff I encountered were very friendly. Highly recommend!

Good customer service. I would have given 5 stars if it had not been for the high prices for parts and labor (> $5k in my case)

A very clean dealership, although a bit of a challenge to navigate 820 construction. I went in to buy a valve cover bolt for a 2004 avalon. They had my part in stock and car is back on the road.

Buying my new car 🚗 today.

Helpful, friendly employees, car wash was a nice bonus.

Not the fastest, but consistently do it right.

Very awesome and very professional.

If you’re looking for honesty and an advisor you can trust Steve Curry and Tim Farand are the best bar none. Never felt like I was being over sold like I experienced at other service centers. Waiting for service is like going to the dr for a physical, not exactly nipping at the bit to do it but it’s necessary. I was in and out in a reasonable amount of time!

What an extraordinary experience. Such kind people to great you and you are in and out of service quick. They had the most amazing popcorn to munch on while you wait and two supras in the showroom floor. Never thought I’d enjoy getting my car serviced at a dealership. I get my Toyota and Honda both serviced here with Steve Curry

Great customer service. Made suggestions for repairs. Following excellent social distancing procedures.

They have a decent service department. They have already treated me with respect and are honest with you upfront.

It was incredibly awesome, Michael is a real professional, I would recommend people going to Michael

Have always received great and friendly service from this center. Been going for years and will continue to do so.

Always excellent service!!!

They were fantastic. I was in and out as promised. I will definitely be bringing my Tundra back here.

Great service department. Quick oil change and tire rotation on my Tundra. Their team was very professional and explained the ToyotaCare process for my new truck.

Very friendly, helpful, knowledgeable.

Excellent service.

Super Excellent Service.

Great service!

I have serviced both my 2013 Avalon and 2015 Sienna, love to do business at the affordable side of the Metroplex! Thank you Freeman Toyota!

Service department is good, but the sales people on the floor are very rude 😡!!!

Great people! Great service!

Its fast, efficient, and comfortable!

This place greatAsk for MJ, friendly, cool and great work

Once they changed leadership the whole service department went downhill. Dont take your car here unless you dont want it to run.

Great service and I love the Service Advisors

Good job

Great Service

Not great

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