Service department employees are courteous and pleasant. Service advisor always asks before performing work. They are timely about the job they do. Reliable.

Very easy to deal with. Ceferino was great from start to finish. He wasnt pushy at all. He kept me in the loop while waiting on my 2022 Kia Carnival SX.Michele

The best testimony/day of my life where I became a real living testimony of Awesome people still exist.... Mrs. Nancy & Mr. Jim bought & donated a car from them with extraordinary process just unbelievable everything was smooth as sailing from beginning - end. Buy there if youre looking for quick, affordable, and comforting transaction/ car. Great customer service all away around regardless 😁💕🔥💪💎🙏😘👀

My experience was so pleasant. I had finally went to their location after visiting four other dealerships that day and was beyond exhausted and frustrated but walked in and they immediately provided refreshments, courteous response, patients and listened to my needs and wants. Providing me with the best option for myself and my family. We were satisfied and walked out with a brand new 2021 Kia Forte. Very personable, patient and knowledgeable. Thank you Victor for assisting us during the process. I believe our other associate was Daniel, very thorough with explaining in great detail.

Saturday, July 24th…Been sitting here since 8am to get my Kia into service yet it’s locked up at 8:20am. Need to call and wake someone up or update your website to reflect proper hours.I’ve seen 6 cars pull up then drive off.C’mon man!Update. Guy shows up at 8:25am. Asked him if they were late and of course he passed the buck and said that service was supposed to open the gate.Right hand doesn’t know what the left hand is doing. Oh well…They really need to get their web info updated.

Rob was great to deal with. I came to look at a car that was already sold but I wanted one and just wanted to take a look at it. Rob had no clue that our interaction would become a transaction. He was pleasant and welcoming. He showed me the vehicle and I asked him to keep me informed. That night he called me and said thanks for coming in and let me know the vehicle was available. I now own it! We didnt play back and forth with numbers and not once did he ask if my husband was coming to help me. The finance guy was great too.

The dealership called me asking to buy my vehicle because of the used car shortage. On the phone, they told me they were offering above trade in values, even up to two times value. When I went into the dealer to get an appraisal, they offered me below trade-in value and would not budge on their offer.It would seem they lied about the value they would give to get me in the doors, seeing as how my car is in mint condition. They wasted my time and I would not do business with them

One of the most positive buying experiences I have ever had. I didnt get the high pressure sales tactics I had come to expect. Everyone there seems to really love their job; that says a lot. Great place, great people. Lifetime warranty on engine/transmission on all used vehicles as long as you own the car. The Moritz Promise. Google it!

I have brought my car in twice for oil changes and necessary work. The pricing was better than the quick lube I had taken it to off of Groupon and I got dealership quality. It’s clean, fast, reliable and they’re always friendly. There’s a nice waiting area as well.

Our salesman, Victor Galloway, as well as all who work for Moritz Kia of Hurst. Victor is wonderful, reliable, and down to earth salesman who we trust greatly. We will always go to Victor & Moritz for our Kias. Moritz Kia is a very family friendly, trustworthy, and non-competitive environment amongst the salesman. The dealership came highly recommended and it is very evident why.

Victor and Danny were awesome and very helpful . Definitely recommend moritz Kia of husrt!

The whole process was made super easy and efficient by my sales rep (Steve Potter). He was flexible enough to find several possible vehicles, work a great deal, and communicate with me through text and email to get the paperwork going. From my first phone call to showing up and paying, Steve was great! Attentive, responsive, funny, and very willing to help. This was the best car buying experience Ive ever had at a dealership.

The sharp and knowledgeable people. They knew everything about the cars and helped set up the devices. Everyone was happy to help with anything and fast at getting it done.

I had a great experience buying my new car at Moritz Kia of Hurst. Everyone was very friendly and bent over backwards to be helpful. I got a great deal on my new Soul. I had never driven a Kia Soul, but I totally love driving it. The seats are the most comfortable Ive ever had. I was worried about it being under powered, but it definitely not. The whole buying experience was effortless!

I have to admit my experience didnt start out so well with Moritz kia, with that being said, I would like to thank Curtis McDonald for going above and beyond to make a bad situation a fantastic experience. Thanks to Mr McDonald, this dealership will be my fist stop when I am in need of another vehicle. Job well done!Sincerely, David M.

Wonderful staff that helped me find the car I love! It was a rocky start, but everyone was so patient, understanding and helpful. It was my first time at a Kia dealership and my first new car purchase. I was not disappointed as they went above and beyond with my purchase. I definitely recommend them! Keenan was the sales guy I worked with and he was terrific! He is knowledgeable, kind, funny and makes the whole experience easy. As well as the floor manager that day and I feel bad I cant remember his name.

Been to this place 5 times in the past. Never bought nothing from here. Not very transparent. Just a tad better than Southwest KIA Dallas.

Thomas Miller was wonderful, nice he said my car would be ready in an hour and it was ready in 50 minutes. He made sure I knew how much it was going to cost before starting the job. Thank you Thomas I will be back to see you, for all my cars upkeep.

Im still amazed by how smooth my sales experience went. overall i can say Ive had my best car buying experience at Moritz Kia for a car that Ive been looking for for almost 7 months now

Very quick, thorough and honest!!! I’ll definitely be back for all my services going forward.

UPDATE: I called the dealership to respond to my review responder. I was told there is no one there to speak to regarding my review, I needed to call KIA corporate. I called KIA corporate and was left on auto hold for 30 minutes before I decided to hang up. Who are you ghost responder? You should call me.Very frustrated with the service department! Had to leave the car over the weekend, no loner car which was expected based on a conversation with the service rep before the car was brought in. Expected a call on Monday, not Tuesday afternoon with the diagnosis. Still no loner car offered. Now the car will probably have to stay another day due to its late afternoon and I cant get service to call me back, when I call the guy is on the phone. Im not leaving another message! The worst experience with the service department. Never ever will I buy a car from this Kia again!

My service advisor Martin exceeded expectations and I was very pleased to interact with him on my visit today regarding a windshield wiper fluid issue and two recalls..... Ill definitely come back for more service when needed.

Wonderful experience with Moritz Kia. Cef was courteous and super helpful. We ordered the vehicle over the phone and worked out all the numbers before stepping on the lot! The 2022 Telluride is just what we wanted! I’ll definitely go to this dealership in the future. I appreciate the honest deals and kind folks at the dealership!

Update - I contacted the dealer as requested form their response on my original review. In about an hour they agreed to take care of my antenna and confirmed the make, model, and color of my car. If this had happened on my first call this rating would have been a five star. Kudos to Rodger who had the managerial courage to make the call and make it happen.The Initial Problem - I took my Kia Optima in for service on May 12, 2021, as I had done in the past. This time when I got home I noticed my antenna was missing. I called Trai Chavez the Service Advisor and he said they would look for it in the car wash because sometimes they get knocked off in the car wash. They didnt find it in the car wash. I was then told I would be responsible for the replacement ($160). I said that wasnt acceptable as they already acknowledged it was likely the car wash that did the damage either knocking it off or enough where it came off somewhere on the way home.I was told twice I would be contacted by a manager, and never was. I was told by Trai, that since I had only been to that service department four times in the past two years that my business didnt mean enough to them to try and make this right. I was treated like I was trying to scam them or something.Their logic is this. Car wash breaks antenna. If they find it in the car wash they will replace it but if it breaks and falls off as you are diving off the lot, its your fault.I will be trading in my car for a new car in the next year. The $160 it would have cost them to make this right just cost them my business.They may be friendly when everything is going OK but they certainly are not going to be there for you when it matters most.

My girlfriend just bought a vehicle from Andrew. As someone who sells in the industry, I really appreciated his expertise and how easy he was to work with. Made the process as easy as possible despite the circumstances we were dealing with.If I know anyone looking for a New Kia that I cant sell, Andrew is who I will refer them to.

The staff is always friendly. I was in and out in about an hour. The pricing was also better than anywhere else.

I was in the market for a new Telluride SUV and according to their website they had a few in inventory so we decided to head out to this dealership just on that fact. When we arrived a took a few minutes for someone to even approach us and when someone finally did he told us that there were no Tellurides even in stock. Said that if we were interested in buying one we had to pre-order and could take 2 to 3 months,which is understandable with the chip shortage. The frustrating part is their website showed they had 5 of them in stock that morning. Seems odd that 5 of them would be gone in just a few hours.

Moritz KIA of Hurst service department is the best. They are all very professional and friendly. I live five minutes from another KIA dealership, but I choose to drive 30 minutes to Moritz KIA of Hurst because they really know how to treat their customers.

The internet sales manager (whose name I dont remember!) initially said the car I wanted (hybrid Kia) wasnt available. He was really helpful and answered all of my questions about the current car market, and was ready to help me look for what I wanted EVEN after he realized I lived 5 hours away and probably wouldnt be shopping at his dealership. When he realized the car WAS available, he called right back and was so excited to tell me he had it! I felt like he really cared, and was happy he could help me. I worked with Cef at the dealership, and he was friendly, welcoming, and knowledgable about the car. When we went into the finance office we were helped by another really friendly and helpful man whose name I also cant remember! Im sorry! He looked around for a better interest rate when I wasnt happy with the first one, and found bank with terms that were exactly what I was looking for. He was also funny and friendly, and made me feel very comfortable.

Mr. Zambrano is fast to respond and polite in text. However, in person he treated me without respect. My husband had to leave our meeting halfway through for a family emergency. Once he left, Mr. Zambrano told me “I must be doing it wrong” when showing him numbers direct from Kias own “build and price” website. Quoted me 50% higher per month on a lease-now I’ve never leased before, so I was polite and trying to be educated- I asked for a price breakdown of why it would be so much higher. I was provided nothing. Finally I resigned and said “alright, well thank you, I’ll have my husband call you with any remaining questions” and he laughed and said “well you WONT hear from me for 30-45 days, I don’t need to check in”. Further, I reached out to another local Kia dealer that confirmed all the numbers I’d already found.Don’t buy here.

Thank you Moritz for fixing my car! You care and treated me and my car with respect! Trai is amazing! He made sure that I was kept in the loop on the whole process. I am sooo grateful for your kindness and so pleased with the service provided! I highly recommend this location! God bless you!

Tanner is the best salemen ! Find the Tanner if you want to buy a car from kia! we had some problem when we are picking up car. so we are kinda mad because we had to wait more than 2hours but the tanner made us feel better he was trying to do everything he can do best! Thank you a lot tanner!

I was a first time buyer and nearly everyone was welcoming, warm, and very patient and informative.

Nick is THE Best!! They Always take care of the customer first!! I hear horror stories of other dealerships and the waiting... not at Kia! No matter what it is- they take care of it FAST, politely, and with the best service!! I bought my stinger 3 years ago, and I sing their praises!!! Love my car, the service, everything!!! Thank you Nick and Moritz Kia!!!

I was completely impressed by the professionalism and dedication to my needs by all the staff I interacted with while making my purchase of a 2022 K5. Kederick was completely amazing and ensured not only me, but my family were comfortable and even made my 9 year old daughter a part of the buying process ensuring she was happy and asking her what she liked in the vehicle. Not once did he pressure me or make me feel forced in any part of the process and showed he was there to make my purchase easy and put me in the exact vehicle I was looking for. Kederick and Moritz Kia of Hurst made this the most comfortable and easy car buying experience I have ever had. I will Highly recommend and always look to do business with them in the future.

This definitely rated at the top of my experiences in buying/leasing a vehicle. The general atmosphere is informal and friendly, and that combined with the tendency of sales staff to joke around with each other and enjoy their work made the whole experience far less stressful and not at all pressuring.

Excellent excellent service was in and out in 40 minutes and had a complete maintenance check and oil change you cant ask for better than that and they washed my car

Cef is the man!!! Always going above and beyond to take care of you. I highly recommend him on the sales side. Thomas in the service department makes you feel like family. We will continue to buy from them!! Thank you for all you do.

I bought a 2020 kia sportage! Great car! Great staff!!

Salesman was pushy and abrasive. Turned out ok for me though. I got a better car and a better deal. Paid cash for my new car elsewhere same evening. Guy missed out on a sale. Good luck in the car business, sir. Hint....great customer service will help make sales. Have a nice life.

Steve Potter was wonderful and easy to work with-and was able to obtain a special ordered Kia Telluride months before I expected to receive it-The over-all experience was amazing

Have now purchased 3 vehicles at Moritz Kia of Hurst. Kirk Potter, salesman, is a pleasure to work with. Charwick Reed, finance, was great as well, giving good advice. Seem to be simply great people.

The service center is great...very professional..I strongly recommend.....very helpful staff for sure

Moritz Kia of Hurst has always done an excellent job! They have top notch customer service and my service rep. Martin has gone above and beyond to take care of my car. I highly recommend purchasing and servicing your vehicle from Moritz Kia.

I contacted Ceferino around 2 weeks ago regarding a specific Kia Soul I was interested in. We exchanged contact information and through text we were able to communicate the exact price I was looking at(including tax and other additional fees) and when the car would arrive. Everything went smoothly until the day the car arrived.First of all, Ceferino arrived 30 min.late to our scheduled meeting time because he mistook our meeting time with another. This dealership is 40 min. Away from my house, so it was a little dissappointing having to wait on my salesperson.Second of all, he/this dealership as he proclaims added an extra window tint and other random accessories that costed almost $1000 more expensive then what he told me. He says he tells this to all his customers but I was never notified until I arrived. I knew something was fishy when the sales price sheet he gave me was more expensive than what he originally sent.Lastly, the $1000 was supposed to include some random pinstripe that wasn’t even on the car when I arrived. Doesn’t make any sense to me and makes me wonder if he added these additional fees last second.I was looking forward to this car for the past two weeks and quite dissapointed for this incident to occur at a “platinum” certified Kia Mortiz dealership

7 plus stars!!! Great service and family friendly atmosphere. Santa & crew arriving by helicopter was pure Christmas magic. Thanks also for the hamburgers and hotdogs. I love my new car and recommend yall highly.

The salesman we worked with, Keenan, was fantastic. He was really funny and helpful and honest and helped us find the exact car we wanted. He made it the least stressful car buying experience we’ve had. He kept in contact all the time about progress updates and such while we waited for our car to come in. By the time we left with our new Telluride, he was a friend. The whole dealership was so welcoming and accommodating when we brought our 3 kids in. A great experience overall!

Very good service and friendly staff

They are always busy, so scheduling service is a plus. That said, service is friendly and efficient with a pretty low key stance on reccomended maintenance - in other words not pushy. I prefer Nick, but the other Reps do a decent job as well. In 8 years Ive been taking my car there Ive only ever had one dropped ball (ordering a broken volume control switch, and it wasnt Nick) but it was a minor thing and they made it right on my next visit. The waiting area isnt the most luxurious Ive seen, but beverages, tv, and Wi-Fi get the job done. Pro tip: use the free shuttle to/from the mall and work in a movie while you wait.

Bit crowded but very efficient and takes care of my vehicle without all the pushy salesmans tactics. Will be utilizing this facility more for my car needs.

Had a very good experience buying at Mortiz Kia of Hurst. Very fair pricing, especially with the popular Telluride. Would highly recommend.

Super fast parts department. We werent there more than 5 minutes get everything we needed.Parts is in separate building at the back off the lot.

I have conflicting feelings about this place. I like it because it is close to the house, but sometimes, getting connected to the service department can be a little frustrating. I tried to use the website to schedule an appointment but was unable to do so. I called service but no one answered. I called back and finally got someone.When I took my car in, they took care of it rather quickly, but getting it in was the issue.

What a great car buying expierence. I visited three dealerships that day. I went to the other place (shop me 1st, shop me last). What a joke that was. After the test drive, the games and tactics they tried made me get up and walk out. I went to a Hyundai dealership (decent sales guy but still needed to drive a few more vehicles and check out incentives). I ended up at Moritz. I met Scott with one T and the sales manager. They gave me a no nonsense, Awesome deal on my sons new Kia. I cant stand the entire car buying process and dreaded that day for months. Moritz made my decision and purchase easy. Through the entire short process they (sales manager and finance guy) kept coming up with ways to earn my business without pushing or aggressive tactics.Thank You! I am happy to write this review.

I cannot say enough good about this place. I was excited to get a new car, but was dreading the process the days prior to going. David Burford is who helped me. I felt ZERO pressure. He couldnt be more kind. This was, by far, the best car shopping experience Ive had. Everyone there is super kind/happy, the facilities are clean, everything is done as quickly as possible....all 5 stars thus far.

I do believe Customer Service training is needed here! Showed up and you have to sit and hope someone comes up to you to see if you need assistance. You are not allowed to enter the service office to get help per sign on door so i just sat and waited for a man to come up and ask what do you need instead of hi or may i help you or anything nice like that. Then when i told him that i was here to get my car he asked who my service advisor was and i told him and also told him that he was not working and he told me that someone else would assist me. so the person went and retrieved my paperwork and came back and asked if the other person went over everything with me which i said no since he wasnt here and was told that who ever assisted me would go over it with me. that did not go well at all- he came across as frustrated that i needed him to review my paperwork with me and my husband. Well with that done went to pay for my car and the same guy told us to wait outside the office since the casher was helping with someone else and she will come get us. So we sat out there and no one came out and the man came up to us again and said why are you still sitting here and we told him that she has not came out to get us yet like he originally informed us. So we go in to the cashier office and no hello, how are you or anything just the amount of the bill and told me to insert my card and i asked her can i swipe it and she never responded so i swiped it just to get reading that i had to insert the chip. I then told the cashier if she would have answered me about swiping or inserting then we would have been fine. I then asked her if Kia offered any customer service training since the moment i entered the dealership there has been none. Still no response. So after paying my bill i asked about a warranty for the work done and still no response. so we left. Kia robots could have done that job!!!!!

I had gotten an oil change from somewhere else and was told my rear brakes needed to be replaced immediately. Called Kia and got to talk to Martin who was able to squeeze me into the schedule (the day before Thanksgiving) to have my brakes looked at before heading out of town. My brakes were fine but Martin went above and beyond by not only getting me seen, being done within the hour AND giving me his card in case I needed to contact him with any questions while traveling. I already loved Moritz but this is just another testament to how awesome they are. Thank you Moritz and thank you Martin.

Seller was unwilling to negotiate price, which either means they didnt think I was a serious buyer, didnt want to work a minute past closing time or management doesnt care if their salespeople make money. A warranty isnt a value add if you use it to justify charging more. Telling buyers you will not reduce the price AT ALL is smug and insulting.

Sales staff is not honest or professional. Promised multiple things and never delivered. Brand new vehicle was delivered with many pieces of shipping plastic and tags throughout the vehicle. Also there were greasy streaks/drips on multiple doors along with multiple places where the seats were coming apart. When I tried to advise the sales rep of these issues I got no response.Then on top of it all the dealership sent my title paperwork to the wrong location and I am still waiting to get it resolved.Glad to see other people are having great experiences because mine was horrible.I cannot recommend Moritz Kia due to their horrible customer service and their inability to complete simple tasks.

Great experience in ordering our new 2021 Telluride. There was a long wait for it to be delivered, because of the popularity of the model, but the purchase experience overall was great. We love the car. Victor Galloway is a great sales consultant.

Could not ask for better customer service! Will always give my business to Moritz Kia Hurst for service or sales. Y’all are the best! Martin in the Service department was incredibly helpful!

I had a great experience at Mortiz of Hurst! Scot (with one T) was funny, kind, and helpful. He got me in and out while still getting to know me, showing me features and explain differences in models. He was not pushy and did not rush me. I got in and out quick with a brand new car! Highly recommend!!

Bought a used car here. Internet salesman Andrew was terrific! In and out in under 3 hours. Overall great experience.

Awesome staff, friendly and knowledge. Kirk was very helpful! They have fair pricing and great inventory! Honest and polite

Have been coming here for almost 4 years and they always take care of their customers. The staff is very friendly and knowledgeable. They communicate with you very well on everything that is going on with your vehicle. I’ve never left disappointed. Thank you Service team!!!

Our Service Coordinator was excellent! Friendly, professional and very detailed in what they would be taking care of on our Stinger. Martin at Moritz was awesome! Highly recommend Moritz!

Thomas Miller in service has been helping me with several cars over the last 4 years and has always been straight up and straight forward. Lets me know whats been found what it means and how much with out talking down or talking over. Dealer work is more expensive than some down the street mechanics, but these guys arent that much more. And for peace of mind and resale values take it to the house and see Thomas.

I appreciate that Trai was realistic with his estimate on how long my wait time should be, thorough in his explanations, professional and friendly.

Great experience every time I go there. The manager is thorough, knowledgeable and friendly. Lots of attention to detail! I highly recommend their service department.

Very nice service, great people too. They have very nice cars too.

Nick was great! He kept me informed of my vehicle the whole time, and even had them look over my car again after they fix the problem to make sure my car was in perfect condition. He was super friendly and professional. I will be back and I will make sure to ask for him again.

I have an 06 Kia Optima. This vehicle has been through 3 teenagers . And is currently being used as a daily commuter for my son who attends college in Canyon, Tx. It has over 200,000 miles on it! I trust this car more than I do my newer vehicles. I had an issue with the brake light stopper(?), it broke off after wear and tear. I called the parts department at Moritz and spoke with, I want to say his name is Connor all I can recall is it started with a C. He suggested that I come in, a part was available. Not only did he have the part, but he installed it on the spot. Talk about great customer service. As a parent, I felt blessed. Your dealership should feel proud to have such a fine young man providing excellent customer service in the parts department. Please thank him once again. You have earned a loyal customer.

Awesome group of Sales people to work with. The communication with all of them was Outstanding! No pressure to buy, they just wanted me to be satisfied! Will definitely use Moritz for my next purchase!

Thomas is absolutely amazing! I bought my little Kia Soul from this dealership about two years ago and fell in love with it. Since driving off the lot I haven’t gone anywhere but here for my maintenance and every single time, with or without an appointment, Thomas is the nicest and most helpful person to deal with. I never feel pressured to get extra things “fixed” but he always gives me full insight on my vehicles condition and options for how to proceed. I would highly recommend this dealership, specifically their amazing service department and I’m definitely a loyal returning customer.

I brought my car to Moritz Kia for service because I had received really bad service from the dealership I bought my car from. Thomas was my service advisor & he’s awesome! I have a speech disability & Thomas never made me feel hurried or rushed. He took the time to find out what service needs I had for my car. I was provided with the best & quickest service that was done right! Thank you Thomas!!! Mortiz needs more people like you.Get your car serviced at Mortiz Kia & ask for Thomas. He’s the BEST!

*****Awesome Car Dealership*****,Bought my wife a new car,got the car..2019 Kia Soul..Wife loves her brand new car...Saleman Andrew is the best..I love kia..Kia finance is the best!!!!!Add on.. August 25th 2019.. went to buy another new car. Bought a new 2020 Kia Sportage..was approved by Kia motor finance..we love this dealership..salesman was Andrew.. awesome guy!! 2 new cars in 8 months..love it!!Add on... September 7th. Bought our 20 year old son a 2020 Kia soul.. Andrew is our salesman..our friend.. hes the best!!!Daniel our financial guy at Mortiz is awesome too..WE LOVE MORTIZ KIA HURST AND FORT WORTH!!!! ANDREW GOMES...HES THE ONE TO SEE AT MORTIZ...

Staff is great and theyll go out of their way to get you the car youre looking for at a good price. Highly recommend.

Took my 2 daughters to see Demetrius and they both bought cars. Really love Demetrius bed-side manner. He presents a clear picture of what you want without interference in your choice. A top-notch salesman!

Friendly, informative, low pressure sales and finance experience. Very fair pricing. Other dealers in the Metroplex were changing $4000-$8500 above MSRP for their 2021 Tellurides. Moritz Kia of Hurst was charging a no haggle flat MSRP. Jonathan did a great job Taking lots of unhurried time with us to make sure we understood everything about our vehicle before we left the lot. Couldn’t be happier!

Had a really good experience today when I had to take my daughters car in for service. Nick was great on the phone days prior and today when I arrived. The service actions, engine light & issues were addressed and resolved timely & efficiently. Thank you to Nick and the technician(s) who did the work on her Kia Forte. Appreciate yall.

Literally, the best place to buy a vehicle!! If you havent thought about buying a Kia, you should, especially from these guys! I dealt with Keenan and Daniel (in finance) and it was the most amazing experience I could have asked for. They very much treated me and my 7 year old like family and could not be happier with my new Kia Soul! Thank you guys so much!

Trai Chavez is horrible. When I pulled up no one was there so I parked. He had me restart my car to move up to him. Then says I have no appointment so it will take 1hr 30 mins. I said I called and got an appointment he laugh and said no way they were booked for 2 weeks. Refused to let me speak to his boss dont waste your time with this horrible place. I have bought 3 cars from here the service keeps getting worst every time. Who do I reach out to I called and said the owner said to reach out was put on hold. Never got to the owner but your responds says owner.

I have owned a new 2019 Kia Sportage for almost 2 years and never had a flat tire. But as fate would have it I had a flat tire a week ago and to my surprise I had no spare tire which led to nightmare ordeal with a AAA contracted tow service Adams Automotive who also lost my key fob. I called my Moritz Kia salesman who had moved to another dealership but put me in touch with the Floor Manager Demetris. I must give Mr. Demetris great Kudos for first remembering working with me then for making it all right without any hassle. You see I was promised a spare when I purchased the car but somehow it was not put in the trunk. Demetris allowed Service Adviser Thomas to take care of me. They both took a horrible situation and made it better. If Mr. Demetris had not held up to great customer service I would have had to purchase a tire. Both of these men became my Angels with a smile. Great customer service guys. Veronica Davidson

Fantastic experience. My first car from them it won’t be my last...Thanks to Jazz and Steve for their professionalism and for allowing me two new friendships! Mike F

Awesome place. Went there at 6pm, explained my situation to Ceferino and he was more than willing to help me. Everyone was so friendly. I walked out with a 2020 by 930p. 10 years better than my old car and 160k miles newer. Truly and awesome place! Definitely referring anyone who is looking.

So very friendly and attentive without being pushy. This team genuinely cares about your needs. There was not any back and forth with hidden cost. Very upfront, honest and sincere people in a calm environment. Im so happy I found them!

Great car buying experience. We were attended by Ceferino and he was very patient. Took time to show us the cars we liked. We walked in to look at a used car and walked out happy to buy s brand new telluride instead. Financing process was very clear and direct, but it helps when you have stellar credit.

This was our fourth Kia Soul from Moritz Kia of Hurst and we absolutely enjoyed the entire experience. We knew for at least 2 months prior that we wanted a specific model and color and as it turned out that appeared to be the most popular model and color in the metroplex and they got our car in from almost 230 miles away the same day we made our purchase. Keenan orchestrated the whole thing and from the very first time we were there any time we came in he knew who we were and remembered the details about our plan. We checked several dealerships, but Keenan made us feel like family. Once the deal was consummated, Keenan introduced us to Daniel who already knew our wants and buying history and since it was late he expedited the paperwork as quickly as possible. But again, we felt like Daniel was family. We knew about him and his children and again we felt like we had been treated like we were just part of the FAMILY.

MR.Ceferino Zambrano is a wonderful excellent internet sales Manager and the service department excellent persons.we love them.

Johnathan was great! We walked in and out with a new car in 2 hours. He made the process easy and didn’t make us feel rushed or pressured into buying anything. Also got us a great deal on our trade-in! Thank you!

Personal, responsive attention to my questions, my requirements, and my overall buying experience. Adam was a rock star!

Very customer oriented. Very polite and kept me up on work being/needing done. Price reasonable to replace back brakes. Pleased with service. My first name is spelled Sherrie.Thank you.

The salesman Tanner is the best.

Excellent service center excellent service

I went to Kia service for a regular oil change. The latch in the back broke after I scheduled the oil change. I told the service advisor Thomas Miller, he said they might need to order the part. After a short wait Thomas returned saying the oil change was done and they were also able to replace the broken latch. Thank you Thomas for being so friendly. It was a nice to go somewhere to get work done and have a friendly atmosphere.

Cant say enough about the customer service. Trai really took care of us as dis the entire service team. Bad battery, still under warranty by a couple thousand miles. Came in, within minutes, back on the road and they washed the car. Main thing was the attitude. Genuine people who care about their brand and you could tell. Better than expected. Will remember this when looking for our next vehicle as well.

Wonderful experience! Would rate 11/10 if I could! Absolutely the BEST car buying experience I have ever had. I drove 3 hrs to make a deal at Moritz Kia Hurst and it was honestly so worth it! I ended up with a fair deal and Dwight was top notch! He was so knowledgeable and attentive, patient, and personable; not once did I ever feel pushed or like I was getting screwed over! Daniel in finance was wonderful as well! If you are looking to trade or buy, Moritz Kia Hurst is the place for you! You will leave happy and satisfied knowing you were well taken care of, leave with a fair deal, and having met some great people!

Martin was a great help. Moritz Kia had us in and out. They told us exactly what was needed before we arrived and it went better than we could imagine. They helped restore our quality of life. Thanks from the Allen Family

Very happy with the service department! Each time I make an appointment for an oil change I am in and out in 1 hour or less. They dont try to sell me a bunch of other services either.

A wonderful place to buy from, professional sales reps and a very professional atmosphere. I liked the fact that every rep wore a mask, which tells me that they care about their customers well-being. I recommend Moritz Kia to everyone. Thank you Moritz Kia for being genuine.