PLEASE AVOID THIS PLACE!!!!!!! I paid over $300 to get 4 new tires trying to support small businesses due to the pandemic. I went to get my inspection done when I had time and it was brought to my attention one of my lugnut studs had been stripped off. I bought the stud and lugnut and kindly asked that it be replaced so that I could get an inspection and they refused saying I would have to pay. This place has scam artist trying to hustle you out of ever dollar no matter how much you spend. My next steps are to contact the better business bureau and warn others to avoid this terrible business.
I was told to come there to get a bung welded for an o2 sensor. I get to the shop and no one can weld. Not only did I get 2 employees that just Shoed me away with an attitude, when when I told her what someone told me, she was like well you should’ve came inside with an attitude again. Not to mention I almost had to walked there just to receive that type of service.
We bought 2 new tires from this place. One of the tires had a vibration from the very beginning we went back up to DW Tires and they would not stand behind the tire. The sell poor quality tires and they wanted to charge us again to “look at it” and wanted to argue that the “tire can’t be bad”. Terrible service and quality do not go there for anything.
HORRIBLE customer service! went for a flat tire, I told her I need a special key so I asked the lady if she had the key, she said yes So I buy the tire just to find out she doesnt have the key to take off the bolts. so she tried to rip me off from the beginning, and then I asked if they could try and put air in the tire, there air pump did not work. she automatically went to my other tire saying how bad it was trying to sell me another tire knowing they to not have the star key to remove bolts. THEY ARE ONLY AFTER YOUR MONEY AND WILL LIE TO GET YOUR MONEY. when i refused any more service the lady started yelling and ripped the car jack from under my car. Do not risk taking your car here !
Told me one price then when I arrived not only was the price different but they didnt even have the tire I needed... Waste of time and will say anything just to get you to come
..$5 to use alley key to take off plate was the only fair deal but $30 to take off tire to off both tires and put the good one back on the other wheel is definitely not a fair deal at all..no more business from me or anyone I know I’m over a group that’s on Facebook with over 250k people they will be aware of this over priced business 😉
The owner Alex was very rude… I understand people have done wrong & ran off without paying but you can not treat everybody like a criminal. His wife was kind and helpful to keep him away from me & she handled my transaction. I even gave her my keys to ensure her that I wouldn’t run off without paying and she was fine with that. I’m not going back here.
This is a great place to buy tires.They are knowledgable and most important of all. They are honest. Small businesses are the heartbeat of our economy. Support this business and other small businesses in your area.
Rudeness is over the top, customer service is horrible do not do business with this piece of s***t place youll regret it.
Rude rude rude!Called to get a tire and rim quote only to be answered by someone who must have been having a very bad day for the customer service I received. First off, he was speaking entirely too fast for me to understand, secondly, when I asked him to price me for 4 tires, 1 rim and labor services he proceeded to say I gave you the individual prices for the tires you do the math. Use your brain. Absolutely not sir. Having a bad day? Take a break and go BREATHE.Nothing I asked was with animosity nor was it atypical for a AUTOMOTIVE TIRE BUSINESS.Horrible way to conduct business.-5/10.
Wonderful service. Repaired my car quickly. Highly recommend. Very friendly.
My friend blew two tires. We were quoted a reasonable price over the phone. When we got there, the guy that does the work brought us all a bottle of water, did the work at lightening speed and it ended up being cheaper than the price we were originally quoted. You cant beat that!
Called to make sure they were open since its a holiday and got rates on tires. When I came they were super friendly and fast.Had to get 2 tires but they worked with me made me feel comfortable. Would recommend to others!! Just left from there a Happy Customer 💯
Very Rude and Unprofessional.I will never step foot into this place again.Couldnt give me an estimate to mount and balance a tire on the phone upon arrival got treated very RUDE by a middle eastern woman. This place Sucks do yourself a favor and stay away..
They found a nail in my tire and charged 10 to pull it out. I had my 3 kids in the car and we were stranded less than an hour later- if I tell you I can get another tire and you tell me there’s no need I’m thinking you know what your talking about. My whole family was at risk. People look real shady here-a lot of quick cash transactions and weirdos sitting around. First and last visit
Oh, people are so whiny. In and out in 30 minutes for two reasonably priced used tires.
AMAzing customer service and friendly workers!!
This place is great. the pricing is super reasonable and the work done is top notch. so glad I found them and will be coming back for future work I need done.everyone here is wonderful. thank you so much
D&W saved me over 200 dollars on my breaks and they did a great job in a timely manner. Thanks D& W i really appreciate your customer service!!! I will be back for sure and will recommend you to all my friends and family!!!
He very bad and he’s don’t how to talk with the customer and he sale not good tire
This lady in the office lied and said they had a used tire in my size then I wasted a trip driving there so she could try to sell me a new one !!
Fast and friendly! Didn’t try and make me over pay! Instead of 50$ I spent 15$!!!
Do not and I mean do not visit this place.. I went there for a tire. Couldnt leave cause car wouldnt start. Had to pay 200 for starter part and 200 for labor. When I left shop car drove bad took it back and the tire they gave the day before had a nail in tire so they gave me another tire and its bad with a huge bubble. So I go back again and they finally gave me a decent tire.. All in all please dont waste your time or money
Quoted 25 to 40 or used tire. Got there they were 45 to 55 for used tires. Purchased anyway. Come to find out that the price did not include taxes, disposal, or balance. Employee attempted to put old tire in my trunk with fix a flat fluid still in it. Will never go back.
Faster service elsewhere & if you have tinted windows DONT go here or youre out $30 for an inspection. This is the case anywhere, you pay even if it doesnt pass so I dont fault them for that. But if you use a debit card they will charge you more. Also 1 star because most places will pull your car into the service bay for you and back it out when theyre done as a courtesy, here they make you drive into the most narrow spot surrounded by poles and tires and then you have to squeeze out of your door to get out in their garage.
Always great service and great price! Friendly and fair.
Lady very rude. wouldnt buy nothing from her.
Their tire prices are reasonable. When you go other places, they add 50% with all their add ons. Or you can get tires online and theyll mount and balance them.
They told me one price when I called. I show up in my company welding truck and all of an sudden they ask for double the money doing exactly what we discussed over the phone before I chose to go to them. complete waste of time and unprofessional scammers... I wipe never do business here. we left because when you make a deal you stand by your deal....
After searching around to install exhaust on my mustang, I decided to come here based on price and location. Well you absolutely get what you pay for. I installed a $600 exhaust system from this shop and was told it was one of the best out there by the staff and now just two weeks later I hear a shaking sound and a vibration while driving. It is most definitely not the car because my car was perfect condition before I came to this muffler shop. I also found out the exhaust system installed is around $300 every where else and that is completely my fault but shame on the shop for over pricing!I took my car back to the shop and they told me that its the car and there is nothing they can do! I feel very cheated and I feel like I have wasted my money.
I had a wonderful experience here. The lady in the office was so honest with me about the condition of my tires. And she was so friendly I got a practically new used tire for $40 out the door. I will always come back here. Excellent customer service
If i could give this place a zero I would and wish I could me and my girl came here to buy tires had to leave the first time because she didn’t want to pay her guys any extra money and when we came back she recognized us with no problem we notice that one of the tires wasn’t holding air so we came back they told her they don’t remember selling her a tire and without a receipt they wouldn’t do anything my girl offered a card statement and apparently we were going to fraud them out of 40bucks cause they said they that could be a lie not only they that but they charged her 5 dollars to check and see if it was leaking and we bought the damn tire from them. All the lady was good for was fussing at her employees and embarrassing them in front of customers I’m never going back here and I’m reporting them to the BBB
Saved me over 75 dollars on parts. Replaced Ball joint and control arms. Did great job and fast.
Very professional and reasonable. Suggestions were given to save me money which is rare and greatly appreciated. Will come back for my next tire needs!
Will never return here. Brought my wife’s car in to have a tire patched and to have an ATV tire patched that had been previously patched by these folks. After calling ahead I showed up just after 5pm (they close at 7). I was told that they would not fix the ATV tire this late and would not warranty the work (the lady charged me $25 to fix the tire just a few months prior and claimed she would warranty it if it were to leak again). After they only repaired my wife’s car tire, they wouldn’t even remount the spare tire back, so I had to put a wet greasy tire in the trunk of my wife’s car, that the owner/manager wouldn’t even help me put in the trunk (he said to ask the mechanic if he would help me).Bottom line is this is not a place you want to take your business or money. Stick with a reputable place, even if it costs a little more. It will pay off in the long run and save you the hassle of dealing with these folks.
Came for an inspection. I had dealt with the gentleman who was a co-owner, and a worker before so I trusted the service he gave based on the tires.Just saying, if you ever have a chance to work with anyone but the woman working there, WAIT or come another day. She was extremely rude and chastises you as if youre a child. On top of that, she pushed in and didnt retrieve the plug in where she put in the device for the inspection. She blamed the makers of Audi and told me to tell them to fix it so I could come back and she could plug it in again. A fail is one thing but inconsiderate service and making further work difficult for others because of the lack of care you put into your service? No thanks. She said return within two weeks since it failed and when I get the connector fixed. $25 lost then.I had a local mechanic fish it out, fix my issues within an hour, and went elsewhere to receive my inspection. Thank God the state inspection is cheap because I wont be coming back.If you need cheap tires and polite service, go off 28th Street to Toyo or Williamson Tires. If you need an inspection, go to Honest-1 in Hurst. If you have more patience than me (which is a rarity) then stick around.Edit: Came back to update review as they responded below without reading my full review. I had this fished out and corrected and inspected elsewhere. Have been driving smoothly since. Again, I will not be coming back.
After standing around for a good while we were finally asked if we needed help..then we were given 2 different prices for a simple tire patch. Once they finally decided on a price of $15 we decided to take our tire somewhere else.... at that point the woman said fine! Take it somewhere else and wait 2 hrs! Not sure how she can keep a business open with that type of customer service, but I know we will never use this shop again.
Been coming here for a long time. You cant beat the prices. Today I came because I hit a curb. Hard. I was pleasantly surprised they were able to straighten the rim. I will come again in the future.
The business honestly deserves zero stars in terms of service. Apparently, calling ahead to see if the business can replace certain parts of your vehicle doesnt mean theyll actually fix your problem. Or diagnose it. I knew that I needed new rotors...maybe even brake pads so, after calling and being assured that they could replace such parts, I brought in my car so they could look at it. The man who checked my vehicle didnt even bother to look behind all of the tires. He just jacked up one side and inspected two of them before informing the lady inside that he was finished. In disbelief, I went outside to ask about the other end and he told me that there was no issue whatsoever. According to him, the other side didnt need to be looked at and my rotors and pads were just fine. I tried to explain why that was nonsense and how the car would squeal every time I braked, but he just shrugged me off until the lady inside started asking for her ten dollar check up payment. Realizing Id get absolutely nowhere between the two of them, I decided to throw away ten bucks and get my vehicle reinspected by a shop down the road. But, when I tried to back out into the busy street, the same man whod just looked at my car pulled out in another customers car and almost ran straight into me. I swerved around and went to the other shop which, to no surprise at all, told me that my brakes were wearing and my rotors were warped. Big shock. Only come to D&W Tire to have something checked if you want to be ignored and ripped off!
First time to come in & thx you Alex for being honest! He has been in the business over 21 years & he know how whole industry works from top to bottom. Price was a bargain at least hundreds cheaper for the same brand compared to other businesses run by mega cooperations in these days! If you feel more like talking to your neighbors and treated like one, I’d like you swing by to give it a try!!! ( :
Always good prices and fast service. Places looks like a train-wreck BUT what they save on luxuries they pass on as savings to you.The owner is polite and the owners wife is a whirlwind of energyIf you need simple auto service, a GOOD used tire or even and affordable new set, this is the place for you!!
Cash only and you have to know what is wrong with your vehicle because they dont know what they are doing. Also scams you on price, very shady and terrible customer service.
It’s vary bad tire not good
Horrible. Terrible. And a big ripp off. I would highly suggest anywhere but here. Youll be much happier going right down the street. Or across the street. Just trying to keep others from getting ripped off the way I did.
Great Prices! Very Fair! Very Honest!Very Helpful. Quality Work! Fast Service!!
Got 4 new tires fairly priced, and a swift state inspection the next day. Only problem was Im the one who forgot I needed a inspection
Awesome guys! They do what they day theyre going to do and get done in a reasonable time. They fixed my issue and even took the time to find me a good deal on the parts we needed.
When I got off of work today my tire was really low, close to flat. It was 6:40pm when I pulled in (they close at 7pm) I was greeted immediately by friendly staff, my problem was fixed, and I was back on the road at 6:56pm! Some places would of been irritated that I went so close to closing time but I was very impressed and thanks to them will be able to get to work in the morning. I will definitely be back.
Best shop in the area. Very friendly and good service. Makes sure you get the best job done. Reliable.
Went here to have one tire replaced. I was a bit skeptical at first because I have never purchased a used tire. I was proven wrong, Excellent fast and friendly service. The price they gave me over the phone was the exact price I paid. I was in and out in about 20 mins and havent had any issues with the used tire. I will do business here in the future.
I wen there to fix flat and It was fast and fair price .I wen out of town and tire keep losing air pressureI came back to town And wend back whith my recibe and the workers said that they don’t remember me and they don’t use those kind of patches they totally liedTold the workers that they were about to lose a good costumer and star laugh they say don’t careI couldn’t think that exist so big liersAnd the boss woman was so unrespectful and use so dirty lenguajeIm just wand to know wat kind book she reads to get to express like that
Great work! My whole family uses this place.
They like to act like they don’t speak any English especially after getting caught up lying about what’s up with your car and they love to fast talk you.
Used tires are priced too high. Will not recommend this place. $64.95
Its where I go for my used tires. Great people and fast service. Usually go here if I need one tire replaced for cheap. Usually do it around a $40 range.
When I arrived. for a quote on front brake service, none of the employees, would greet me. The manager was rude, whom Iocated in the building I wouldnt recommend this place.FYI, good review can be made manipulated by the employees!In response to the owners reply: It appears dishonesty, as well rudeness, is in this establishment. The owner is just trying to save face, I agreed to a $30 front brake job,once I bought the pads, intially, but because unprofessional misconduct, I declined doing business with them. The owner is wrong, there are a few tire shop, as well as mobile mechanics, that do general mechanical work on Sundays,in the DFW area!
Brought my own mufflers and they only charged me 150 for both. Sick deal
In response to my review:D& W response :“If it was a terrible service, then why you did not take refund when offered.Because the size was 255/35/18 which you couldnot find somewhere easily in the area.You did not want to travel to Mesquit/Garland area where you said a tireshop have it.Secondly you were not sure about the quality of tire.Thats why you keep coming back for 3 days to get that tire.Of course it was hard to air up on a mecedez amg rim at our closing time.But next morning we did it rightaway.”You never offered me a refund first of all.. if that’s that case, I’ll come back tomorrow for my refund.I can easily find that tire, that’s why you had 2 just sitting!Never said anything about quality, it’s a used tire....Never tried coming back for 3 days...ummm what ?Airing up a Mercedes AMG is not any different than a Toyota Prius.I waited there for 1.5 hours... so try again.
Have been going here for years. Always get fast quality service. But have started noticing that they dont plug tires anymore and they only want to patch them. Seems like a $10 price difference. Everyone is very nice except the lady that runs the place. Like I said Ive been coming here for years and I cant say Ive heard her be nice to anyone once. Rude to her customers, rude to her employees. She sounds more like a drill Sargeant.
YOU GET WHAT YOU PAY FOR! Crappy service and high priced. Had to pay for something they broke what a joke. Place across the street helped me out I highly recommend them instead.
Beats everyones prices whether its tires or automotive repairs. Great service!
I love this place I grew up in the city and theyve always been here and the owner always takes care of the customers and great price
If you want to get bad attitude, yes this is the place ...
Honest about pricing and conditions of there products ...the price I was quoted over the phone was the exact same we I arrived .. Lady and gentleman were very focus on our satisfaction .... Tire change service was fast and efficient. Will return !
They broke something tried to say it was already broken yeah ok bunch of lies..didn’t want to help us at all, they had no sympathy that is was 25 degrees out there and I had my kids in the car with me smh! we had to push our car because there was no way we could turn it on since they broke a hose and would cause our car to over heat! Very unprofessional. Don’t recommend this place at all!
Very satisfied with their professional service and they also gave me $20 off of my (2) 19in tires!!! Thank you!!
Great prices and excellent service!
I was in and out in fifteen minutes. Service was great and the tire even better.
WARNING: If you go here, they will demand you pull your car out yourself. DONT. They pull it in to the shop very crooked, and the space is extremely narrow with posts all around, and cars parks around it crooked as well. Have them do it so you dont run the risk of damaging your car or someone elses.My family and I have come here multiple times and were never fully happy with their service. Today I had a horrible experience at this shop that will make us never return. They advertised a price and even confirmed the price to me verbally. I was charged differently than the advertised price, but after I gave them my card they rudely rushed me out, didnt go over info with me, and didnt bother to try and listen to my questions because they had another comstumer. (they kept repeating to me that they had another customer so I would leave) I went out and the women yelled at me to back my car out of the space where they do the work and demanded that I had to do it myself. The woman drove my car into the spot and pulled in very crooked making it very difficult to back out. Their shop has posts all over and is extremely narrow making it very likely to hit another car or your car on a post. Thats probably why they make you pull it out yourself. I find this very unprofessional of them. Since I was rudely rushed, I didnt get a chance to look over my receipt. I saw that I was charged differently than the advertised price so I went back. They told me to go into their office, which is a very small dirty room, and the man began to yell at me about how he can charge me whatever he wants, how he specified that cash price was different (which he didnt, probably because they were rushing and had another customer and has the right to refuse to charge me the advertised price, and that he charged more because I paid with a card. I told him thank you and that Id just file a claim through my bank. As I walked to my car I took a picture of the sign with the advertised price and how it didnt say cash only on it (it was the most visible from the street), and a picture of the other sign that did say cash, and how it was covered, and the leters where basically impossible to see. He followed me and harassed me all the way to my car telling me that no one could help me, and that hes the owner and could do whatever he wanted, and then was demanding me to call the bank to make the claim right there at that second in front of him. I told him thank you and left.My problem goes past the money. If they would have politely and respectful explained the pricing to me, that would have been fine, and I would just called it a loss. The fact that they yelled at me, where disrespectful and harassed me all the way to my car is completely unacceptable and not professional. If you want to charge more for a card then they should make it verbally clear that there is a price difference.
The owner is the best. Fast service!
Needed a used tire, was offered several at various price points. Staff was very friendly and quick service, I was in and out in less than 10 minutes.
Awesome prices and service
If youre in a pinch and cant afford a new tire, you can find a used one here as cheap as $10 thatll get you by. Plus, theyre quick to get you in and out.
Very satisfied with price and service.
Great service and great price
Had loved this place until I was blown off today
Hard working employees for a good price. Always get my tires from here.
Nothing rip off straight up !! charged me $23 to mount one tire
Great service!
Always great service! Been coming here for years!!
Couldn’t mount my tire due to a low profile.. took me coming back in the morning to mount tire. And then got mad at me because it took them 2 days labor for one tire!! Terrible service
This is the worst shop ever, the owner have bad attitudes, and very bad customer service ever, nobody go there, really bad, very very bad people
The ONLY reason this place is getting one star is because there is nothing lower. The owner/operator is RUDE and the support staff are cowards. DO NOT GO HERE FOR ANY SERVICE!!! They are not reputable!!!!!
Super fast and courteous staff! Thanks for getting me back on the road!!!
Great tire shop with awesome discounts
Owner is rude as hell. Terrible customer service.
Trashy, they cut too many corners. Explore your options before using this place.
GREAT PRICES AND SERVICE BEEN COMING FOR YEARS!!!!! SINCE 16 YEARS OLD!!!
They quoted a job and then tried to change the price, rude people make inflammatory racially charged comments. AVOID THIS PLACE!!
Ifixed catalic water
Bad service they charge for everything Ive Been Everywhere and theyre not like that even for a used tired they tried to sell you like a new one
PEOPLE PLEASE BE WARNED THAT THEY BRAKE THINGS SO YOU CAN PAY FOR IT! The damn owner lady is so rude, she is a thief dishonest and nasty in attitude! This can NO LONGER CONTINUE THIS SHOP NEEDS TO CLOSE! Damn thief!!!
Garbage customerservice
Service was fast!!
Service is real bad and they thing they have gold on the used tire
Lower prices in mechanic jobs
Showed up and the employee was just sitting outside feeding birds. Told me I’d have to come back later because someone wasn’t there, looked like he couldn’t even get in the shop. I had already waited 30 minutes. Lost my business.
I had a blow out and they came out right away
Horrible experience,never again going back I do not recommend to anyone.if I can give it 0 stars I would save yourself the trip go some place else.
Very friendly people and very cheap prices, i would go back again when needed.