This was one of the best experiences of purchasing of a mattress that I have ever had. We were not pressured we were shown what I wanted, and I would definitely go back again.
Went to The Galleria location on Sunset and Shawn was a major help in getting me what I needed so I could get rid of my old mattress and get a new one that won’t have me waking up in pain and get it sooner than later! Thanks Shawn and Mattress Firm! I am looking forward to finally getting some restful sleep!
Walked in not knowing what to expect after dealing with other furniture stores and experienced some of the best customer service ever!! If you walk in and Shawn is there, you will be dealing with the best. He let us try out different mattresses, talked us through everything, and was overall the kindest person to deal with and made everything less stressful. Weight lifted off due to his helpfulness. Thank you so much Shawn!
The salesgirl-Skylar here in Nevada, was very good! She helped us decide very quickly what we wanted!I would definitely go back there and refer my friends to go there as well!
Highly recommend been shopping around and testing different places.Mattress Firm on Stephanie and Sunset one of the best! If you go, ask for Shawn he is very knowledgeable and professional you don’t feel the pressure of the typical salesperson.
I ordered a simple foundation for a CA King as I was bringing a newer mattress from another home. The delivery men arrived on time. They arrived only with the box part of the foundation and not the metal bottom frame. I SPECIFICALLY ordered the entire foundation on the phone w the store manager. So the delivery men could not set up the bed and I was changed $148 for this “service” which couldn’t be completed. I called the next day and was told there was a frame at a store 25 min away. I purchased the frame and was informed the box had been opened. At home upon setting up the frame it was missing multiple pieces. So today I will have to drive across town to the warehouse to return the bad frame and get a new one in a sealed box. This has been a NIGHTMARE and taken part of 2 days to set up a simple bed that I paid $148 for someone to do and now I will have to do it myself. I will never recommend a purchase here to anyone.
Great, knowledgeable and simple process. Anthony the sales rep was first class. Would highly recommend.
Excellent customer service I received by Shawn.. He was very nice. Because of him I will be back to purchase another bed soon. I really feel more businesses should invest in nice and friendly people like him.
Shawn was the best. Really gave good information and was very kind. We ultimately bought our amazing mattress.
I shopped the Mattress Firm store on the Mall Ring Circle in Henderson. I was waited on by Shawn and was impressed with his professionalism, knowledge of the products and his friendly and warm bedside manner. I would recommend this location first on your list to start your next mattress purchase!
Wonderful customer service. Fourth of July Sale was wonderful for first-time mattress buyers! Nothing like great product and service to make you feel great about making a big purchase.
Shawn was a great salesman. He greeted me as soon as i walked in and filled me in on great sales and promos. Very knowledgeable and friendly. Recommended by a friend and will continue to recommend as well. Thank you shawn
If possible, my wife and I would leave a 10.0 ratings for Mr. Shawn. We bought our third mattress and he gave us a great deal. Please keep up the great service and thank you for serving the Henderson NV community... I would like to add that Shawn expedited our delivery. We were expecting it to arrive this Wednesday but it was delivered today!!!! Please keep up the great service!!!
Rick was amazing and very helpful. Found the best deal and comfort level. Wasn’t pushy & had a friendly vibe even though he was helping a couple as well. Very time efficient! I’m excited for my bed to arrive!Thanks again Rick! Appreciate your help!
Went in because i just moved and needed a new mattress. I didn’t have that much knowledge but i know a mattress is a good investment so you want good quality product. Well Rick helped me with absolutely everything! He told me about all the specials and worked with getting me the best deal vs just wanting to make a sale. He was very nice and informative. My son was crying because we had been in there for awhile, but while we were still looking he was with someone. I left very much satisfied and very glad i came in today! Thank you Rick for you awesome customer service
SHAWN from Mattress Firm helped me find my perfect bed. He was professional, helpful, and listened to my needs rather than trying to sell me what I did not want over my budget. He also wore gloves and kept everything safe. Recommend him and mattress at Galleria Mall.
I was greeted promptly. Friendly salesman. Great shopping experience, thank you!
Great place! Went to Macy’s first and they charge a mandatory delivery charge of $110! Mattress Firm has free delivery. Richard, the sales rep at the store near Galleria Mall was knowledgeable, friendly, and made the process super smooth. I highly recommend Mattress Firm.
Great service. Excellent products and knowledgeable staff. I highly recommend these guys.
Shawn helped us both days we went to mattress firm. I wish I was able to give him more stars due to how much he helped us find the right mattress for us. amazing customer service and was super friendly and answered all my questions patiently.
Steve was great! If youre looking for a mattress I would highly recommend going in to see him. He is very knowledgeable and helps you find the exact mattress you are looking for.
Went to several different mattress companies but this was where I decided to make my purchase. Salesman Dave was very informative and not pushy. I needed 2 twins for my kids bunks and he gave me a sweet deal I could not refuse. I would definitely come here again if I needed to do an upgrade for my room!
Sean is a great person, he is kind and polite, he gave me total confidence to invest in my mattress, he takes care every detail!!!
We were very impressed with the customer service provided by Owen. He did a great job in finding the exact mattress we wanted Ted and got the delivery date that worked for us.
This past Spring, I was searching for a queen mattress & box spring set. I stopped into this Galleria location Mattress Firm and met Jack Hart who is absolutely the best! He is knowledgeable about each product which helped me narrow down to the set I purchased. I selected a floor model pillow top mattress and box spring set that is higher end but had been discontinued so Jack worked a great price for me. I just love my mattress! I have been sleeping on it six months now and get the best rest! Thank you, Jack, and Mattress Firm!
Beyond happy with our purchase and beyond happy with the service. Truly professional and thanks to Shawn for providing such great service.
Quick and easy, got in and out! I ordered a mattress frame that came in the very next day. Have not put it up yet so we’ll see 👌🏾😃
SHAWN is the best❤❤❤ over at mattress firm at the mall circle henderson nv. By the galleria mall very professional me and my wife was so happy that shawn is the one that helped us through the whole process GREAT DEAL! Just exact to our budget definitely going back with shawn to buy another mattress for our guest room....... thanks alot SHAWN💯
Chris and Shawn at the Galeria location were both very helpful and knowledgeable. I cant wait for my new California king mattress to arrive. Thank you again for the great service guys, you were wonderful. Thank you, Kelly Barber.
Rick was awesome!!! Very informative and knowledgeable. Made the entire process smooth and enjoyable. Would definitely recommend him to people! Will absolutely come back!
Shawn was extremely friendly and helpful in helping me find the perfect mattress for my new bedroom set! He was patient and answered all my questions and gave great suggestions. Thanks for a very pleasant and smooth transaction!
Shawn was great from the start. I went in twice since I could not decide which mattress I wanted. I would highly recommend him and Mattress Firm if you are need!
Went in and Shawn was very nice and professional! Got me everything I needed at an affordable price! I will definitely come back. Thank you!
I liked the deal on this box spring so much that i bought another one a few weeks later
Had an incredibly wonderful experience here. I came here as a student looking for a reliable mattress. When I came in, Shawn immediately provided the best customer service. He provided several options in terms of picking out a mattress best suited to my needs. He took the time to answer all my questions and concerns. Definitely would recommend this place and having Shawn help out any future customers.
Rick was extremely helpful in helping me find the right mattress for me. I tried the whole online mattress thing but didn’t feel comfortable buying something that I couldn’t test first. Either way, I made it out with actually saving money and getting the right set up for me.
Shawn was awesome! Very polite, professional and knowledgeable! Unbeatable prices and free delivery!!!
Amazing experience from Big Ben! He was professional, informative, friendly and patient with our decision making process !
Rick is awesome! I showed up 15 minutes before closing and Rick didn’t show any anger towards me for showing up late. He went out of his way to make sure my questions were answered. I came back two days later and purchased because of him. Any mattress needs, go to the Mattress Firm at Mall Ring Circle Location and ask for Rick!
We just moved into our new home and I needed a new bed! Read the reviews here and decided to drop in. Rick, the manager, was super helpful, friendly, and knowledgeable, which made mattress shopping a breeze! I bought a bed with and adjustable frame. I highly recommend Rick and the galleria location! Thank you!
Owen was great and extremely knowledgeable!
I was a first time mattress buyer, Richard made the experience great. He was very helpful and helped me choose the perfect mattress based to help my back issues. Thank you !!
Very friendly and accommodating. They helped me find just what I needed and gave me an excellent price!
Shawn was very nice and knowledgeable and helped us find the perfect mattress.
Mattress Firm is the best. I went to the location by the Galleria Mall today. Nothing but expertise. I got a new Matress and the adjustable base for free. What a great store. Couldnt of had a better experience. I recommend this location for anyone who is looking to buy the right bed.
Rick was a lot of help & very patient with us while we were picking out our mattress. I would definitely send Rick more customers. Frank & Cynthia
Skylar is very knowledgeable and helpful with our mattress needs. We can’t wait for our new bed to get here!
Sean and Rick were amazing. Shopping was as easy as 1 2 3. Thanks guys
Richard was great in going over things, answering any questions we had and very pleasant to speak to.
Shawn at Mattress Firm at Galleria was very helpful. My wife and I have been wanting a new mattress for a while now. She (suffered) for 9 months in our current mattress while being pregnant with our daughter. Ive suffered on it for the entire time Ive owned it, which is about 6 years. I have fibromyalgia and restless leg syndrome. I also snore, or dream Im a tractor. So, our chiropractor recommended a Tempur-pedic memory foam mattress. We were immediately happy and noticed a HUGE difference in the support, comfort, and relief from pain and pressure in my back and legs. There were a few extra added bonuses, like pillows, delivery, and removal of our old mattress, that were thrown in to our deal as well. Shawn did a great job, and were incredibly pleased with our purchase. I almost fell asleep while trying it out in the store. Shawn was such a great salesman, I thought he was going to offer me a warm glass of milk and some slippers, just to get the full experience of this bed. Cant wait for it to arrive! Financing was quick and easy, and we were all set. Looking forward to a good night sleep and waking with less pain.
Nice staff. Helped me choose the best mattress for my degenerative spine and neck and scheduled a delivery for me. They gave me a great discount as I was a veteran and it was Veterans Day.
Went in this morning for two beds. One for my teenage son, who I JUST realized had our grown his twin bed. And, one for me. I’ve NEVER had a brand new bed before.Steve and Shawn (in the glasses) were amazing and kind and reminded me that I am worth good things!!I am so excited about my new bed. MY NEW BED!!! Just for me. Got a GREAT deal. Those guys sure knew their stuff.I won’t shoot anywhere else for beds that’s for darn sure!!Thanks guys. You’re not her the bomb-digity’God Bless you both.(We were socially distanced except for this photo) 😀
Shawn was extremely informative did his best to make sure we were comfortable with whatever choice of mattress we went with. Great mattress and stellar customer service.
SHAWN WAS VERY HELPFUL AND KIND. HE HELPED ME PICK OUT A MATTRESS QUICK AND EASY. PRICE WAS EXCELLENT AND I WILL DEFINITELY BE BUYING ALL MY MATTRESSES FROM MATTRESS FIRM!!
Awesome service! If you go ask for Chris.
Welcoming and knowledgeable staff, quick ring up and clear instructions on delivery and warranty. Will definitely buy from there again!
Great customer service! Will recommend.
Leslie was great. She listened to our complaint regarding our mattress purchase from Macy’s. We needed a bed ASAP! She found us a quality mattress that was in stock and could be delivered within two days. We were able to purchase a Tempur-Pedic mattress and Leslie took care of all of the details.
Salesman was very relatable and gave us an honest opinion for a lower price.
Jack was awesome at helping me and my daughter find a new bed. We had been to several mattress stores and they all wanted way more than what I was looking to spend. He ended up beating the price! He was super friendly. Highly recommend anyone looking for a new bed at a great price to go see Jack.
Rick was extremely patient and super helpful. He made the purchasing experience easy, and he was very honest in answering our questions.
Richard was very helpful explaining all the different mattresses. We walked away with the mattress we wanted at a great price. Thank you
The vendors are very good.. they treat us excellent and they make a good deal. I totally recommend this store
Never thought buying a matress would be this easy especially with the massive amount of different options . Shawn is very knowledgeable found my ideal matress at the best price will be recommending him to friends and family .
Sean was the best salesman! He let me try all the different mattresses without a high powered pitch. When I found the one and size I wanted, he went out of his way to accommodate me!
Steve was excited to work with us. He answered all of our questions-and if he didn’t know he found out. He gave us the time we needed to make the best decision for us. Great customer service!
Friendly service and great prices.
Excellent service and very clean! Practicing social distancing and have masks and sanitizer available! Thank you!!
Had a present experience. Richard Weinberger was amazing and answered all of our questions!
Skylar was very attentive and answered all of our questions. Helped us get a good mattress at a fair price. I will continue to buy all of my mattresses from her. Thank you!
I received 2 texts regarding my delivery the day before. And got a phone call 45 minutes prior to getting here. The guys were courteous, and made sure everything was where I wanted it. I’ll use them again for my bed.
Shawn helped me pick out the perfect mattress. He was very helpful in telling me about all the sales and specials, and went out if his way to give me the best deal on my brand new bed.
Love this companyThey always go out if their way to accommodate!
Shawn and the entire staff were friendly, knowledgeable and extremely helpful! This by far was the best retail experience I’ve had in years! Looking for a mattress, definitely check out the Galleria Mall location!
Very nice, helpful, made sure we loved what we were getting.
Amazing experience. Went in just to look and all of our questions were answered. Not pushy on trying to make a sale. Was able to make the perfect choice.
Excellent place for buy...very professional the storage Manager Mr. Shawn Hayes
Great experience. Knowledgeable staff!
This whole process was quick and easy and the staff was really nice and helpful! Would definitely recommend going here for a mattress!
Came in today trying to find a bed. Shawn helped us out. Showed us multiple different beds helping me find the perfect one. Would definitely recommend this mattress firm. great service.
Buying and picking up our mattresses was an extremely easy process. The people working there went above and beyond in their kindness and understanding and help. Our sales associate Chris was great and did so much for us. Unfortunately, the name of the lady that helped us well wasnt on the paper we received, but she was very kind and helpful as well. Very grateful.
Shawn was very welcoming and resourceful! Thank you! I would recommend this location!
I would say Right place at the right time.. Thank you Jack.P.Hart for helping us out on our first visit we sure appreciate you by helping us giving the right deal that fits our budget. Fast Realiable service.. great conversation.. Thanks to Rick as well helping us on the second day.. Thank you..
Chris was knowledgeable and very helpful.
So glad that Costco was a mad house and we had time to stop @ Mattress Firm. Jack was very very knowledgeable. He help us find a new mattress that was in our budget and what we wanted... I love what we bought. Thank Jack!!
My husband and I were in search of a new mattress. I had recently lost my mom, who we were caring for in our home. When we walked into Mattress Firm, Jack approached us with a friendly but not over-bearing greeting. Unbeknownst to him, I was struggling with overwhelming grief and just wanted to get a mattress and go home. However, his warm demeanor and willingness to truly find me the best mattress, gently changed my mood. He took the time not to necessarily show us the most expensive brand, but those he thought, would best suit our needs.In addition, the sales were amazing. We had a pleasant, informative, friendly experience and Mattress Firm gained loyal customers.
Shawn was amazing! I am a new college student and he was able to help with my decision making on a brand new mattress.
Really good store with mostly helpful people. Found the right mattress for me at a reasonable enough price. Shopping for mattresses sucks and the value is very subjective since its very hard to compare different brands. So you might not agree with the prices that I liked.Shawn is great and Mattress Firm is lucky to have him. Great customer service that honestly went above and beyond what I expected. Wasnt too happy with some of the other people I dealt with(I went multiple days) and I almost bought a bed somewhere else. Shawn was able to get me to stay with Mattress Firm and Im glad he did because I feel secure that he will get everything done properly for me. If only you could clone Shawn and have a store full of him.
Great experience! Very happy with our purchase.
Overall very good experience. Skylar was knowledgeable and courteous. I will continue to purchase my mattresses from here in the future!
What a great experience! Chris made the experience very easy and fun, he was well educated on the product and made suggestions based on our wants and needs! We have put off buying a mattress for far too long and are so glad we waited so we could get the full service from Chris! We got our bed yesterday and are very happy customers! Thank you Chris :)
Steve and Shawn were very helpful. Helped me find a good mattress!
Shawn the store manager was super helpful and saved us a ton of money! Highly recommend!!
I wasn’t greeted when I walked in but ironically the salesman noticed the lady that walked in 10mins after me. Also he assisted the lady that walked in after me with her purchase once he finished up with the customer that was already in the store and I was helped last, hmmm. But I was also the only brown person in the store, I guess that reigns significant. As for the quality of the mattress very poor BeautyRest800 Matt Queen Prime..I’ve purchased a mattress for temporary use from (tram-laW) that was more comfortable. Hopefully the new one is better.
Shawn helped immensely and provided us the best service with an extremely comfortable mattress and amazing price! Thank you Shawn!
Great bed and the staff didnt hover over us or try to sell us a bed at twice our budget. Gave us lots of good info on what to buy and made it easy to find exactly what we wanted.
Super easy to set up delivery, wonderful staff who was amazingly helpful, and fantastuc service.
Today was my first time buying a brand new mattress. Shawn was my salesman and I could not have asked for a better experience. He helped me find my perfect mattress at a great price, showed me how to lay and test it out to make sure it was right for me and even helped me find the right pillow. I am so extremely happy with my experience. Thank you!!!!
I seriously cannot wait until I get my bed. I feel like Jack read my mind and knew exactly what kind of bed I was looking for! Can’t beat the price either, I’m extremely happy with how this all turned out