They are by far the most unethical/professional crooks I have ever crossed paths with. My fiancé and I came in to purchase his first vehicle. He was prequalified with Capital One with an interest rate of 8.15% with a 713 FICO score. William Goldrick was our sales representative. I informed “Bill Goldrick” that my fiancé was prequalified with Capital One and he confirmed they work with Capital One. We test drove the vehicle that was similar to the one we wanted that was located in Lowell, IN. He said he could get a lower interest rate and have the vehicle delivered the following morning Thursday 08/19/2021. He confirmed they had the vehicle in Lowell, IN Wednesday 08/18/2021 at 6:30pm however, he called Thursday morning at 9:32am stating that the car sold the Wednesday Morning 08/18/2021 put in mind he confirmed it was there that Wednesday night (weird right). To sum it up the vehicle was never detailed or attempted to be cleaned interest rate was lifted to 9.60% and changed to GM Financial and we were told that Capital One interest rate had magically increased beyond 9.60%. It’s reeked like a freaking tobacco outlet I paid $225 Friday 08/20/2021 for a company to remove the aggressive smoke oder from the vehicle and change the cabin air filter. I tried calling “William (Bill) Goldrick” and was informed he was off on Fridays and we would have to wait until tomorrow Monday 08/23/2021 to look into resolving our concerns of this bogusly “Certified Pre-Owned” vehicle. If we are satisfied with the outcome I will gladly update my review. However the facts are the facts.

Excellent service per usual. We drove all the way to IN to avoid Chicago dealerships

Everyone in service is always pleasant and friendly. They answer any questions I might have concerns with. Also the sales department too

Great and fast no wait at all

I was in for a quick oil change. I was in the waiting area and no complimentary coffee or soft drink. No popcorn or pastry, just stacks of old magazines.

I can’t begin to brag enough I went in to the dealership not knowing what to expect and my salesman Jake ensured me he would do everything he can to get me a new vehicle. He was kind and down to earth he told the truth about every part of the process and he made the buying process easy with his vibrant personality. Jake was wonderful and if you go in ask for JAKE!

I loved shopping at the Hammond store! They were courteous & knowledgeable. No pressure what so ever. Thanks Gil!

GREAT SERVICE VERY QUICK EASY TO DEAL WITH

Jake was wonderful he really made my experience great

Thank you for creating a staff that is customer friendly, especially female customers.

I cannot brag about this place enough. I have dealt with not so good dealers before but this place is amazing. I had the pleasure of dealing with Jake and I cannot even recommend him enough. I have so many good things to say about him. I felt like he was not even a salesman I felt like I was buying a car from a friend. Not only was he an amazing person and all the way around but he was able to get me into the exact car that I wanted and mind you my credit is not the best and he still got me driving this beautiful car so if you are looking for a new car and looking to get treated like an actual person please go see Jake at Smiths Chevy you will not be disappointed. Thanks again Jake💛

Wayne was a great knowledgeable person about what I needed to have done gave Me around about price which was really round about what it came to, all the people there are wonderful and professionals all in all a nice environment, and I got My car back around the time I thought it should be ready LOL,

All was good everyone was very laud back seemingly un concerned about anything... But. I got my oil change and filter so thats all that really mattered

219..INDIANA LOVE...they treat you good here. They help me with my broke remote starter yesterday. Mike treated me great. I Will be going back if I have to. Great place.

Our salesman, Jake Sankowski, made the entire experience amazing. He handled everything and had everything ready to go for us. He helped us get connected and up and running, set up finance, everything. I cannot say enough good things about him. Smith Chevrolet is really lucky to have him as a salesman. We usually dread the entire car buying process but he made this one great!

Hi,John did an excellent job really answering all of our questions before we even got to the dealership. He even went to great lengths to send additional pictures and videos of the vehicle for us since we were coming from a longer commute. Then when we got to the dealership, he treated us with respect and helped us out to make the deal happen. For our next vehicle, we will be coming back to Smith Motors.Thanks again

The staff is always pleasant and professional.

Regina and Wayne are great. They followed up with me and made me aware of my car as they have since I purchased. Very informative and helpful thank you both.

Ive been with this company for almost 3 years and have only brought my car here for service. This morning when I woke up my car wouldnt start at all, I called the service center and the lady I spoke with was very rude. I explained the situation about my car and she was very short with me told me I need to get it towed in. Ok no problem. Then she tells me my car wont be ready til next week, even tho they dont even know whats wrong with it yet. Before I could finish asking about a loaner car she cut me off by saying they have no loaner cars available theyre all out. Never once did she suggest any alternatives or anything and she acted like I was an inconvenience for her or bothering her. So now Im even more upset trying to figure out who to call for a tow or maybe finding a different mechanic. I then decided to call the Highland Garber Chevy, and they were so nice. I explained my situation and they gave me a number for a tow company then told me not to worry they have plenty of loaner cars available for us! And they will have our car ready TODAY! I will no longer be doing business with Smith brothers in Hammond and will be going through Garber from now on for all of our needs. I hope your staff gets trained better in customer service so this wont happen to another client of yours. Some times the way you talk to people can have a very negative effect.

PROMPT, courteous service of my vehicle. Thank You for your time and attention to these items of concern to me!

Knowledgeable staff. Honest. Fast.

We purchased our 2018 Silverado from Jacob here at Smith and it was a great experience he’s very friendly and we got the deal done fast

Everything moved in a professional and timely fashion. The salesman was Courteous to my want I didnt waste no time getting the job done. After couple of phone conversations, I was in-and-out of the dealership within 2 hours with everything did I wanted. Awesome job 👍👍

Free WiFi. Excellent customer service. Excellent, Qualified and certified auto mechanic. Got to wash my car for free. Clean orderly facility.

That was Fast and wonderful had no appointments I was a walking in and they had no problem of taking care of me thank you very much

Regina is one of the best service person I ever dealt with anywhere very helpful very happy person She’s very excited to help you from now on out I will only deal with you guys

Everyone there is so helpful and kind. They make you feel like family

Regina is the best there in the Service Dept !!! She is caring and has great customer service. If it wasn’t for Regina I would not have anything good to say about the service department there at Smith Chevy. They’re rude and their superiors are just as rude. My car was serviced and now I’m having more problems. I just decided to do a voluntary surrender of my vehicle today . I will never go back but Regina keep up the Great work !!!!

My 2011 Equinox was giving me a hard time. The condition got progressively worse. So after calling a couple other Chevy dealerships in my area, I called Smith Chevy. I was assisted by Wayne from start to finish. I explained my issue to him in detail. He had a very reassuring spirit. I felt this was the best place for my trucks repairs. The service was done fast, and Im super satisfied with how they got everything handled. I even has a couple recalls they took care of as well. I plan to take my truck there for all future services cause they really did well.

I went there to get a car and I was blessed to get one the man who waited on me was very nice, friendly and had a very pleasant attitude

Jake was very knowledgeable about the vehicle we purchased. We were very pleased with our overall experience and will purchase from jake at smith chevy in the future.

Dan Hicks, is the best. He helped me get a car. Not only a car but a 2021. Smith Chevrolet is the best dealership.

Wayne B., was the service advisor that helped me. Wayne was a pleasure to deal with. He was able to answer all of my questions and kept me informed on the status of my vehicles repairs. Thank you.

Brought in several times without the issues being fixed, item replaced and made worse.

I normally go elsewhere for repairs but have always gone to Chevy dealerships for oil changes in the 5 years since buying my car. Smith Chevy has been my go to for about half of that time. After speaking with Wayne, however, I’ve decided to take my business elsewhere. He had a condescending tone the entire time I was trying to explain my concerns for a repair I was already confused about and even went as far as to tell me, “Is the check engine light on? No? Then if it’s not on, you don’t have a problem.” Oh, okay. Clearly dismissed the issue until I mentioned that the paperwork for my visits and vehicle history stated otherwise. (Turns out I don’t need a check engine light to tell me something is wrong with my car, especially if the technicians from Smith are the ones who caught it in the first place after performing an oil change a while back). I don’t feel like this is an appropriate attitude to have as a Customer Service rep, nor is this the kind of environment that helps make me feel prioritized as a customer. And based on older reviews where his name has popped up, it seems to be a recurring complaint. To top it all off, I nearly had to shout through my mask while an employee spoke loudly to another without even acknowledging that a customer was in the lobby.Regina has always been such a kind and familiar face any time I’ve come in for my oil changes, so I’m honestly upset that I won’t be back for any type of service! And I cant even imagine the workplace culture she has to deal with in light of this. I debated for a while whether or not to write this review, but I don’t pay dealership prices to be patronized and not taken seriously. It’s not only embarrassing but extremely inconvenient for someone already struggling to find someplace worthy of your TRUST and business. Smith Chevy, please do better.

I was very happy with my service. There wasnt much back and forth conversations. I knew what vehicle I wanted and I told him what I would pay and we made the deal. Im very happy with the vehicle I bought. My salesman was very nice and showed me alot of the features before I left

Had very little issues Sales person very good.

Good people. Great service

Very quick service and everyone so nice

Very nice and helpful people

My son purchased a(LEMON)vehicle almost a year ago and from the very start his tires would go low he has had to take the car back on numerous occasions! staff was unfriendly and rude! I have meet several ppl who has had the same problems. I will be taking his car in YET AGAIN because it’s smells like it’s burning oil I HOPE THIS WILL BE THE LAST TIME!!!

All good.

Waiting room is always nice and clean. And the service staff are always friendly.

Very polite and honest

Smith Chevy of Indiana had the Lincoln MKX I was looking for...After searching everywhere I was glad to see they had it. I traveled from Chicago and really liked the service. It was what I expect from every dealership. They had the car out ready for me to see and test drive and Dante I believe was the man who helped me. Even though I didnt go with the vehicle I would say the service here went exceptionally well..Thank you guys for all your help!

The service is incredible very good do to the person that took care of us Gil Riviera thank you

From the friendly staff, the comfortable waiting lounge and fast service,Smith Chevy is my number one choice to bring my vehicle.

My girlfriend ordered a custom Chevy Cruze and they gave her a totally different car than what she ordered. She didnt get her sunroof, her touchscreen with backup camera, or power seats. Then they refused to get her car and said this is the one you picked. They didnt do anything to compensate for her paying for all the features. She paid for a car that she didnt get. When I pass by the dealership I give the finger and say a short prayer that these (bad doggies) step on Legos and have creatures die in the vents of that building so they have to smell something rotten forever!

No coffee bar as listed on the advertisement

On our way to camping in Michigan, a problem with our Chevrolet RV occured to where we were no longer able to continue. We were able to find this Smith Chevy dealership and made our way over. When we arrived they were very accommodating and took the RV in right away to get it checked out. They were able to find the problem right away and fix it for us in a very short amount of time. Specifically, thank you to both Regina and Randy for taking care of this problem professionally and getting us on our way.

Very respectful & friendly staff; fast service & very affordable prices. Smith Chevrolet is the place to be!

Extremely satisfied with the service dept. response to my issue. Regina Owens was wonderful to work with as she always is. She asked questions pertinent to my problems and answered my questions. All issues were taken care of and the car was ready sooner than expected - so 5 stars go to the technician(s) that did the work! !

Jake was my sales representative and he was great to work with. Easy going we got straight to the point. So I didnt spend hours in the dealership buying a vehicle

This place will way over price a repair. They will lie to your lender. They wont call you for weeks on end. They will lock your car up with your personal possessions without you knowing. They hold your vehicle and dont inform your your lender. Terrible business. If need a chevy dealership DO NOT GO HERE!Ps...if you have a hybrid they are even worse. The definition of slimy carsales men.

I am very unhappy I purchased my Chevy equinox in smith Chevrolet last year in which I was offered an extended warranty so I took it to be repair because my valve cover crack and I was supposed to have an additional warranty on it but they denied my claim because they said my car was running low on oil and of course it was running low on oil because it was leaking a lot of oil from the crack in the valve cover and I ended up paying for initial inspection and the additinal inspection that the warranty requested because they did not cover anything. I also had to pay out of pocket to towed my car out because even though I brought it running they didnt wanted to get it started because they said more damages can occur. This was not the first time that they did not cover my service they should not sell additional warranties if the are not going to cover for services I had bought cars in other dealers and have not had this problems my advise is if youre going to buy from them dont but additional warranty because you ended up paying for the warranty and have to pay additional out of pocket

I love Smith Chevrolet! I wouldnt shop anywhere else. They make you feel like family.

I really appreciate Wayne in service department! He and his service team worked very hard to get my car to pass emissions test. I thank GOD for you guys we went almost a year not being able to get emissions done....

I brought my car in for an oil change/tire rotation and to have a recall fixed. My car has a leaking resonator, instead of telling me I needed my whole exhaust pipe replaced, Wayne suggested a place where I could get it fixed quickly and for a fair price.

I visit Smith Chevy often. I take my lease vehicle there for service. Just so happens to visit the showroom while waiting and was offered a great deal on a new lease.

Wonderful Service!

Excellent service timely manner friendly customer service

Excellent service!

Very efficient! Regina is a gem!!

These gentleman put a couple of Great Kids starting out their life together into a nice used car!!! Soon to be a family I was So Happy that Bill got them into a family friendly car!!! I hope I have his name right... 😊😊😊... He was working 3deals at once and still did an amazingly quick job!!! Nice clean place... Friendly people...

Regina very professional great service

I always feel good with the service when I come into this facility. Thank you...

We love Regina!We only got to her with are cars she is the best.

Jake and John were very helpful and answered all my questions. However I realized that going to a traditional car dealership was not for me and I am able to go online at my leisure with no salesmen and shop the terms I want. I felt like a kid in the principles office here at times and I made a good decision to leave.

The customer service representative was nice and professional

Very great company! Worked us to the end! Love our Gmc Sierra.

1. the man who answered phone had excuses fir everything.2. When arrived he asked like je didnt want to help me, again excuses for thing.3. He didnt keep me informed of the situation it took 3 days to solve my issue, agin lack of communication and no professionalism form customer service rep I think his name was Wayne he needs more edict take care of person in front of give the complete attention take care of matter and stop answering phones while othere customers are waiting for answers, never have this issue with Regina

Good experience

Seemed unprofessional. Some people not wearing masks. Didnt know if my vehicle is scheduled for a tire rotation. No coffee in the waiting room.

There is nothing more to tell. It was excellant!

Great service

Was told that i needed more work on my car!

Excellent service as always never go any were else thanks guys Great Job !

Found a very nice 2 year old Buick SUV. Service people a very helpful and pleasant.

Used to be the best. Have a couple that shouldnt be there. Before I go on with this Ill try to work something out with the owner.if not,we will go to court. When the bosses are gone, your vechile gets trashed.

Regina, the Body Shop Manager, is incredibly unprofessional. Not only was she rude to me, but when I went to pick up my car later in the day, there was an older gentleman who walked in in front of me. She blatantly ignored him so she could continue her conversation about her Florida vacation with another man. The poor older gentleman had to ask her for help before she even acknowledged him. To have someone with such a lack of professionalism in a managerial position seems like a poor decision on Chevrolets part.

Work was done great, staff is great, keep up your service dept.

I would like to thank Regina and her staff. They took care of my issues when another dealer pushed them aside! They went out of their way to make it a GREAT experience!!! I’ll be a loyal customer from now on!!!!Thank you

Thorough and helpful and quick

I Have never had anything but outstanding service from the salesmen to the shop. Top notch!

Excellent

Great experience 👍

The best experience at a dealership in my life. Gil Rivera was the best salesman ever!

Wonderful people ❤️ wonderful service you cant beat it anywhere. Sally

Extremely unhappy with the service at this dealership. Brought in a chevy cruze for front pad and rotor replacement, and the car was delivered back to me with a soft and spongy brake pedal. I returned to the service drive and was told it would break in, which will not happen. The brakes are a safety hazard becau,se theyre spongy and dont fully engage and I was told the car was fine. I do not trust the mechanics, writers, or service manager because they are lying to avoid do a proper job.

My brother brought his car in, had a oil light come on. They worked on it for a week before found out what it was, but he drove a rental and loved it. When his car came back it ran good.

Drove there for an oil change for $40 walked out spending $110 and a check engine light Lmao.

Great experience a great service

Does Good Work

The guys that work at the body shop should be ashamed of themselves. They couldnt answer any of my questions regarding car decals and pinstripes, body placement or dimension.The guy told me to Google it since he never was able to give me a definitive answer. 1st and last time for me. No thanks buddy.

The last two experiences at this dealership were very good. Regina is nice, we had some misunderstandings over the summer but they did work to fix them which I really appreciate. The service has been fast and courteous.

Wont make you a good deal !

This visit was good. There have been other visits that didnt impress. The only thing this time were the three hours it took for a one hour job even when I was early for my appointment. It appeared to me that walk ins were taken and serviced before me despite my appointment. This job was done well once they finally got to it.

Family for years has purchased cars from you

Very good service, been going here for eight years and only had one bad experience. Any experience they only but happily correct in a timely manner.

Wayne in service was very rude! He told me if I had an appointment and I told him no. It was just an oil change and I was told they accept walk in. He told me they had a few people before me. He also told me that hopefully he can get me in today for a oil change. This is the last time I will be going to this dealership!