Not only is jennifer beautiful (I could hardly take my eyes off her) she was so very easy to make me feel I was her only business at that time. She smiled a lot made me feel comfortable and was so knowledgeable I asked her if she had gone to college to lear what she was doing.Very, very impressed with the way I was treated.

Great customer service. Carlos had a wonderful attitude very transparent and helped us get the best possible pricing we could. Went out of the way to make sure my needs were met!

Jennifer was awesome. Helped me switch numbers and accounts in a flash. Super-friendly.

Jennifer was simply amazing. Our transfer from another phone carrier was complicated & took over 3 hours due to some issues with the account but Jennifer was so knowledgeable, very patient and extremely helpful through the entire process. Wed been to several locations and no one was able to help but she got it done. Thank you Jennifer!!

Loved our experience at Russell Cellular. Such good customer service after a slight wait. (Found out while I was there that theyre the 3rd busiest Verizon store in the states!!!!!!) So is thats truly the case........ they aced it, seriously!!!!! They were very patient with me lack of technology, so thats a big plus! I was in and out in a reasonable amount of time, especially considering the wait list when I arrived. Couldnt have had a better experience. 😁👍BTW, Carlos was my saving grace. So......... Carlos I sincerely thank you. 😉

Carlos handled the deal with speed and expertise.When I went back to have him show me some new stuff he again answered all of my questions.I am very satisfied with the whole deal.

Looked at new phones people were very polite and helpful

Smart verizon employed in this cell store. Very knowledgeable about cell phones. Nice very nice fun experances

Jordan was very professional and personable at the same time! I had my 1.5 year old son with me and even he enjoyed his experience with her.Because of her, she sold me a product that I had no intent of buying, but I ended up being happy that I did! 100% awesome salesperson and person in general!

Shannon was incredibly knowledgeable and very helpful at setting up my new account. Highly recommend her and the rest of the Greenville Team!

Shannon was the best! She took the time to help us make the transfer to Verizon.

Great service.Guys inside were both nice and a guy named Carlos was very helpful.There was a problem with versions coupon thing and he got it taken care of quickly and me on my way in now time at all.

My visit at Russell cellular this morning was pleasant and very helpful. Anieca stayed with the application of my screen protector and I left well satisfied!Thank you Russell Cellular snd ANIECA from a very satisfied return customerTeresa Heatherly

Cant say enough about Russell Cellular, really great experience especially with Carlos helping us out! They had everything we were looking for and fast friendly service, in and out of there in no time with a new phone all ready to go, thanks Carlos for all your help, love the new phone!

I totally didnt have any dumb questions because I received the best service today! I had a bunch of questions and received the answers I was seeking; I felt like I was a new hire in training 😅 I will definitely visit this location again, again, and again...Thanks for the excellent service and the most knowledgeable staff. It makes shopping easier.HAPPY CYSTOMER

Carlos is the best! Great customer service, I wish I could get this kind of service everywhere!

Great experience with patient and knowledgeable customer service. Even with several out of their control issues the entire staff remained calm, patient and reassuring. Amazing

Katia was very nice and informative. She didn’t mind helping and went out of her way to help us. She even stayed later since we were having issues. we used to try our best not to go to the Greenville location due to the experiences we had in the past. She’s definitely a Verizon rep I rather have help me in the future.

Was by far the easiest experience I’ve had buying a phone so far!

Very nice and extremely helpful. Overall a wonderful experience. All the staff members were helpful and friendly, and proceeded to help me and get me out in an timely fashion.

Very professional. Knows her job and is customer friendly.

The staff was friendly and the store clean. My whole transaction was a great experience.

First trip in, very nice and I was out in 10 min.

I like this store its always so clean and the employees are all helpful and very friendly, besides that its verizon and you can always hear me now V

Carlos was very friendly and helpful. I quickly got a new phone with no issue. It was set up quickly, and I love being able to trade in my used phone to cover the cost of the visit and a new case/screen protector.

Shannon took excellent care of us!

Carlos is the best. He informed us on what we currently have as well as what we might want or benefit from.I will go back this week to do some more business there

The associate was nice and very helpful. Answered all our questions and helped me place my order.

I went there at 9 in the morning and they were not open call the phone number to voice mail box is full cant leave a message they should change their time cuz it says theyre open from 9 to 8 when theyre not there was a car there but nobody was in the store

Place was nice and the guy who helped us was enjoyable very nice.

Carlos was awesome! New phone setup and out the door in less than 20 minutes!! Great experience!

Thank you to Katia and the crew at Russell Cellular. We received polite and complete service with the purchase of new phones.

Jordan was awesome. Very friendly and helpful! Will definitely be back because of her awesome customer service!

Carlos & Jordan are awesome & makes you feel at home. Great customer service & gives you what you need at the cheapest price!

La Prescia was amazing and super helpful! Definitely one of the best experiences Ive had at Verizon.

Great costumer service. Plans are better than T-Mobile.

Everyone was very nice. Very satisfued

I came in yesterday to pick up an IPhone 12 I pre-ordered. After finding it, the woman helping me grabbed a screen protector, a case, and a charger brick to sell me with it. She told me that I should buy them because they would be discounted since I was buying a phone, or something vague to that effect. I told her that I did not need a case or charger brick, but did not explicitly say I wanted the screen protector. She never informed me of the $50 price tag on the screen protector. Nevertheless, she applied the screen protector (which was smaller than it should have been) to the phone and then told my the bill was $150 for the IPhone 12 and the screen protector. I assumed most of that was the phone and paid it. She charged me, signed the receipt FOR ME, folded it in half so I wouldnt look too closely and sent me on my way. However after getting home and realizing the screen protector was $50 dollars and she had signed my name on the receipt, on top of it not even being the correct size, I took it off and took it back to return it. When I got there, the same two people were there, they told me I could not return it, and the man that had been there looked me in the face and lied, telling me that he HEARD her tell me the price of the screen protector. This was a complete lie, and I am not sure of the legality of her signing my initials on the receipt. I would highly encourage anyone reading this to do their business elsewhere.

Customer service was quick and fast dealing with Heather at Russell Cellular. Excellent customer service compared to the customer service over the telephone with Verizon representatives. Calling Verizon for help they place you on hold for extended wait times or hang up on you still not solving your phone issues. Thanks Heather for your awesome help!

I would have given a 5 star but he talked really fast and didn’t seem to slow down or clarify. He did really try hard to make a connection with us by talking about 80’s movies. I just felt rushed through the process. I’d recommend though because They always take care of us.

Would Have left a 1 Star review if it weren’t for Laprisha Rector. She’s extremely nice and helpful! However, this location seems to be EXTREMELY understaffed. Came in on Tuesday 3/23/21 with only 2 ppl working @ 6:20pm. Both employees helping ppl and 1 woman and her daughter waiting ahead of me. No big deal. So I sit and wait until 1 of the employees finally finishes with her customer. It’s about 7:40pm @ this point. Unfortunately, that employee now has to rush to Applebee’s to clock in for her second job. She says goodbye to Laprisha and nothing to me as I possibly could have made her late to clock in @ Applebee’s. Ok, kind of rude to not even ask what I need help with but i understand you’re working hard and doing what you have to survive, no biggie. So I wait about another 45 mins, around 8:20pm (They close @ 8pm and have already locked the doors) before Laprisha finishes with her customer and politely asks what I need. At this point I know Laprisha wants to go home as bad as me so I tell her “I wanted to upgrade my phone but since it’s so late can I make an appointment for tomorrow?” She said “We don’t really do appointments but since you’ve waited so long I’ll take your info down and let my employees know you’re coming in tomorrow around the same time.” (Around 6:30pm) I said “ok great” and left. Stopped by there today (3/24/21) @ 6:25pm and there’s 1 guy working. Yes, just 1 guy. Did not get his name but @ this point he’s already helping someone and there are 2 other ppl waiting. So I explain my situation and all he says is to come in @ 2 or 3pm. I told him I work later than that and he just rolled his eyes and continued helping his customer. Very disappointed, I told the 2 guys still waiting “good luck” and left. Very disheartening to say the least, but I do hope Ms. Rector finds a more well run location to devote her time, effort, and politeness to.

Carlos Anaya was excellent. He was very professional and provided the best service Ive ever received.

Great service. Super speedy.

Best customer service I’ve ever had and cellular service too!

Not helpful no one knew the answers to questions i had

Felt very comfortable with Carlos. Have felt uncomfortable at other providers

In-store Verizon agent LA was VERY professional! She took the time to research and present ALL the Plan & device options to suit our needs! We are very pleased with the service we received from LA at Russell Cellular Verizon! GIVE HER A RAISE!!!

Outstanding remarkable service and knowledge. Very helpful staff

I had the pleasure of working with Heather in the Greenville Texas Verizon store. My situation was a bit complex. I needed to switch from Sprint, and do it at the same time my son did, and he was in a store in another town. And...we needed to add his wife to the act. And...we all needed new phones. Heather was on top of it...and made sure we were all synced up. She is defy go-to from now own!

Very good customer service and quick help

Detail info always a smile and willingness to make things work

Carlos was such an informative, smart, and kind gentleman. I bought a new IPhone and I’m totally pleased with the whole transaction.

Great customer service and an awesome experience Carlos was very professional and got my phone working really quick

The in store service was awesome. The on phone support from Verizon was not. Tyler had to wait an extended amount of time on the phone to cancel one of my lines.

Attendant very and courteous.

My phone was really giving me a hard time. I was in this store collectively well over two hours. My phone could not be fixed, but I never felt rushed, in the way or ignorant. Heather was most helpful.

Fast and professional! Kyle got done what i needef

Carlos is an amazing rep for Verizon and always has smile.

Carlos was great! He helped me pick out the phone upgrade that would be good for me and my phone needs. I highly recommend this location and its staff! Thanks Carlos.

Needed a new phone, Carlos was very helpful.

The staff here was kind and very helpful

Love the new iPhone 12 Pro Max. Heather at Verizon in Greenville was Great.

They worked diligently to get me service and to ensure i had great coverage when i drove cross country. They are an AMAZING group of people

The manager Carlos Anaya was beyond helpful. He was very respectful and grateful. Im very pleased with the service he offered. Thanks Carlos

Always get quick and courteous service they are always willing to explain everything to you. Thank you

Heather Coward was awesome. Very thorough. Great customer service

Fast and very efficient.

Great service. And so far I like the product.

Only one person working with multiple customers. Friendly associates

Very professional and very helpful as well as knowing his products will definitely be returning to the store

They gave my wife a quote in writing. We waited two days and and decided to use there service. I sent my wife with said quote to store while I was at work. She came back with total different plan, stating that the offer was no longer available...kinda like the bait and switch. Then they wouldnt let me return my phone. Said they couldnt find my account. Keep in mind Im standing there with a bill in my hand. Made me go to sulphur spring.

Heather was so helpful. Super knowledgeable and friendly.

Tyler is very knowledgeable and awesome at customer service!

Great service here. Very helpful and knowledgeable.

Heather was very helpful and so knowledgeable and nice. Had issues with 4 phones and she stayed pass her shift time to help us and get us back up and running. Would highly recommended going to see Heather!

Carlos : Fabulous representative for Verizon Cellular in Greenville lots of experience in helping customers knows what it takes to be successful. Hope he enjoys a future being back with working with Verizon Cellular .My sister and I have been coming to this store for many years.Thanks for your helpfulness and not having to go to the Rockwall store.

Great experience in this store. Needed help, it was fast, efficient and friendly. Thank you

Great customer service. I will definitely be back.

Tyler was awesome!! Got us our phone quickly and was very nice. Great experience at this store!

Got a new phone and watch for xmas. went to exchange the phone and watch and only to find you pay a restock fee each item so 70.00 plus the promotion was misreading . so out 200 and have nothing to show for it. so Disappointed felt like they totally take advantage of the people.. highly would not recommend this store. lesson learned. zero stars.

Adolphus here was super helpful - switched from my carrier network from t mobile to Verizon in less than 20 minutes.Highly recommend this store for quick and seamless service!

Great service

I received great service and got what I wanted out of going there. I did, however, find it annoying when our rep took a personal call in front of us. It just seems a bit unprofessional.

First verizon retail store I have actually enjoyed the experience with. Took complete care of us.

Superior customer service.

Por service 10 mints to close and they dont answer the phones plus Ill buy 2 new phones and Ill pay 1,134 dollars and the signal in celeste tx 75423 is very bad and a guy name carlos he works there told me that has a good signal they just want to sell bad bad service I have cricket before and works better than veraizon

Heather was the best. Fast and very professional.

Everyone there was very helpful, answered all of my questions.

Great place! They are always willing to help me out if I have an issue, and they have all the higher end phones from Google, apple, and samsung.

Heather was amazing! Awesome Service!

Carlos is the best of the best when it comes to customer service

Worse customer service EVER! Jonathan has no idea what hes doing. Observed him and other associate discussing customers account benefits with each other out loud for all to hear while working with customers at two sales terminals. My turn, purchased 2 wireless chargers and a replacement screen protector. Asked Jonathan to install. I go home, guess what... it doesnt work. Spent over $200.00...last night! I call first thing this morning and explained what is going on with the screen.....Jonathan says theres nothing they can do about it because hes never heard of this problem before. OH REALLY....just a week ago another customer posted her review here saying basically the same thing I am saying.DUDE..... the screen protector you me doesnt work!! Verizon policy says I have 14 days to return accessories and this includes ALL stores, direct or authorized retailers alike.I have contacted corporate and am in the process of filling a formal complaint. Per corporate, I first have to go back to the store and make another attempt for resolution. Of he still refuses to fix the problem or refund me, I have been instructed to call customer service from the store.Buyer Beware!! Go to the Rockwall or Terrell locations or any other store. I do not recommend going to the Greenville store. Just terrible experience.

She was so gracious and helpful.

Pretty good employees here. I heard they are under new management and staff! Very respectable

There nice in there when your paying your bills its fast I like get out fast were when in hurt go pay other bills.

Mel was awesome. The entire staff was very nice and accomadating.

Fast, cheerful and great service! Thanks

Good at her job but very busy, only person on duty

I wish i could give them zero stars. This is not a legitimate Verizon store. They have very different policies and procedures than a true Verizon customer service experience. They also dont have to honor much of what they do because they are not part of a larger corporation and image. Its not the employees fault on policies; however, if they make a mistake on installation or charges its on you. They dont have to do anything to make it right. Additionally you can tell their commission drives a correction decision with you. They seemed lazy about fixing an error because they werent earning anything on the error fix given someone else earned the commission on the original sale. Worst customer service experience in a long run - and based on the other comments here - it sounds like at least i am only out a small amount of money for an old jet pack model that they gave me that they didnt fully activate properly and wouldnt refund without being in the original box.

The staff at this location are poorly trained on what they are selling and do not have any idea what they are saying. I recommend not using this location ever un less you want to lose money and want to have a very unsatisfying visit.