Great staff! Awesome experience ask for Maritza!! New management is wonderful

Best experience at a cell phone store ever. Angela was very knowledgeable, friendly and helpful. So happy sprint and t mobile merged.

Mobile Expert Justin was so excellent and very patient he also was able to save me some money on my down payment get the phone I really wanted. I recommend him for anybody that need anything from him and I give him about 20 stars

Tashawna, Michael, and Demetrius were the best. Awesome customer service. They went above and beyond.

I made me some new friends who were extremely helpful with my transaction from Android to iPhone

Great customer service. Best location

5 stars for Clayton!! The only helpful, informative and patient employee in there. Actually acted like he cared and wasnt just trying to get me out the door.He saved my phone number when I switched service providers to TMobile and went the extra mile to make sure the port was successful. During my previous visit, the employee failed to port my number, and was very unprofessional, but Clayton went the extra mile. He needs a raise!

Justin and Demetrius are goated! They will be able to resolve any issues you may encounter, thanks guys!

I was nervous about coming in but my experience with Demetrius was a solid 10/10. He was super knowledgeable and overall a very friendly associate. Not only was he friendly, he was patient. As someone who typically really dislikes going into phone stores for anything, I wouldnt mind coming back and would even recommend others go to this location.

Fantastic experience. CJ was amazing and went above and beyond to help us. Thanks, CJ!

We just want to shout out Demetrius today, he has the patience of a saint and worked hard to help us with returning our phones . Demetrius gave us great customer service even though he knew we already purchased phones from another carrier . He was courteous and went out of his way to help us ! Thanks Demetrius for your outstanding customer service skills !!!

This has to be one of the best experiences I have ever had in a cellphone store. They greeted me promptly, even though I am a person thats not pressed by greetings. Many of the associates were busy but one stepped aside and gave me a wait time of about 30 minutes. I always expect that a phone purchase can take a bit to do so I understood and browsed the store. If I had any questions, the reps were willing to step aside when they had a moment. I appreciated their attentiveness they gave their other customers because I knew I would be taken care of the same way. I appreciated their knowledge, customer service, and ability to not rush me out the door. They got me everything I needed before I walked out. Also, there was a woman that was irate because she didnt get greeted within 3 seconds. They handled her kindly and professionally and the woman chose to continue to be irate and left. These guys are great. Will be going back.

Awesome time with the crew!

The staff is amazing and very helpful

So I went in there looking to upgrade my phone. I was served by this young man who at first had great customer service. We were having small conversations while my phone was upgrading. It went bad by him not realizing he could potentially be asking a sensitive question towards my behalf and we had a tense debate. His professionalism went downhill afterwards. He didn’t even want to wait for my phone to finish upgrading and sarcastically attacked my intelligence by me wondering why he wouldn’t wait for it to finish and the steps afterwards. I apologized and was the bigger person and he didn’t even care to apologize. Leaving me feeling discriminated after this interaction. This store needs diversity training ASAP.

The folks at T-Mobile are awesome. Employee spent a lot of time fixing my phone. The store is clean and spotless.

Answered my questions and fixed my phone.

Great service!

Thinking about changing providers and stopped in to see what T-MOBILE had to offer. Sales personnel were very proffessional and knowledgeable! Facilities were convenient, clean and well maintained.

Excellent customer service.

Great experience!

Great service

The customer service at this place was awesome 👌.

Worst customer service experience Ive ever had there.

Kind people here but a little bit of a wait need to hire more employees

A lot is going on but t mobile done there thing. They had blessed us. It was only a day late but that was better then the date they said we would receive the phone. So t mobile really did the best they could have. I would have gave them 5 if it came Friday. Thanks t mobile. I told my son not to let yal down in school. The rest is on him now

I walked in and none of the employees aknowledged my presence even after standing in the store for more than ten minutes, so I walked out. Very poor customer service.

This store has the best customer service, I’m not even a T-Mobile customer and needed and Brian spent over an hour trying to get my phone right going above and beyond his job and takes to numerous customer services people on the phone. When I was there both Brian and Randell were extremely helpful! Keep up the good work everyone!

Jerry and Dusty went over and beyond for what I thought was a quick visit. Great customer service and very friendly. Definitely will check them out again if and when Im ever in the area.

The people working here don’t have knowledge about T-Mobile plans and how it works!

GO TO THE T-MOBILE on 10th!

Had a phone I wanted out for show then said the warehouse didnt have Anymore. If thats the case why was it out for show? Then I order the phone it was suppose to be here today then something happened Im done with t mobile .

Extremely friendly, changed my perspective on T mobile customer service. Need to go back to get my air buds

More knowledgeable staff tennd to be really helpful...newer staff not so much, but I would give benefit of the doubt that they will become more helpful as they become more familiar with features and services offered by T-MOBILE... overall not a bad experience but on occasion you will experience a wait...

Very unprofessional Didn’t even said hi.. Just talking to an other customer we waited like for 40 minutes and still nothing.

Its interesting how Greenville has a T-mobile store, but no network coverage for the area. I love buying a phone only to never use it due to spotty unreliable coverage.

The girl who was helping us out was rude and discarded everything we told her about switching phones. When asked for advice comparing features she was not interested. Worst customer experience ever. We left the store without purchasing a new phone because of it. We usually shop at the t mobile close to Asheville and they are always great. Very disappointed.

The staff was so helpful and I loved how Selita took her time with my son helping him pick our the perfect phone for his needs! Ww will definitely be back!

Jerry is very informative, helpful, and kind!

Friendly and helpful. Thanks again

Useless....

Last month I spoke with two different supervisors and two customer service representatives all saying that I was getting double charged for my account one of the supervisors told me that the 341.98 that I paid covered everything and I was caught up then I get another bill last month saying I owed 255.25 but the service representative took off 150 due to me getting over charged which I only had to pay 140 now this month I get a bill that says my balance is 240.68 and the lady and the guy is telling me its because of the 255.25 that I owed and Im like no the 341.98 covered all of that which was said to me by a different supervisor the supervisor I had spoken with kept talking over me instead of actually trying to listen Im getting tired of having to pay just about 300 dollars a month because t-mobile keeps making mistakes on my account fix it or Im switching companies

Purchased phone feel I was ripped off will never purchase from T-Mobile store again stick to online purchase no one to rip you off, charged made up fees

Not very helpful

Great people

Great customer service!

Very professional

Love tmobile

Small retail location. Corporate store

Great service!

They customer service aint good and cut me off for 8 dollars cause it want put towards my insurance no good Towers my phone hangs up up in the middle of a phone call company sucks!!!

We,thank