I went and bought 3 phones from this place and specifically told the lady to insure all the phones. When the screen cracked after I purchased thier gorilla screen protector I went to use the insurance just outside our 30 days we find out she didnt add it to one of the phones. 1300 dollar phones and she claims I said no not taking the responsibility she made the mistake and didnt add it when told to. This company or establishment is a careless. Now I maybe out of 1300 especially during times like this.

Finally got some phones with the help of Antonio. We ran in to a bit of trouble but he handled it professionally, thoroughly and was cool the whole time. Glad I didn’t go to the sprint out by Woodland cause they got problems over there. Thanks Antonio, give him a raise y’all!!!

Friendly staff. In stock on sale items

I just had the most pleasant experience at the Breton Rd Sprint store. Rogers was very helpful, friendly and professional. My entire experience was stress free and would gladly return that this Sprint store for future purchases and help.

Stopped in to check about switching to Sprint. Worked with Ariel & Jose. It was by far the best experience I’ve ever had in a cell phone store. Both were extremely friendly and knowledgeable, answering all our questions and making our switch to Sprint very easy. If you have to go to a Sprint store I’d recommend this one so you can work with Ariel or Jose.

So we came here for a brand new phone plan and what not, Sean left out a lot of information when we signed up. Thankfully, John helped us through it the best he could and showed us far better customer service than anyone in the store.

Jose and Antonio were awesome! I was a nervous Nelly about switching and they explained my plan, how to work the phone, and especially helped me transfer my precious pictures I was so worried about. Good customer service is so hard to find. Im so happy I switched from Verizon. Thanks guys!

Very friendly service. Kudos to Ariel S. Very helpful and knowledgeable!

I am always amazed at how polite, kind and knowledgeable the staff are every time I come in. They never make an older person like me feel dumb when I’m sure they are wondering how I don’t know the answers to the questions I ask them! Can’t say enough praise for these guys!!!!

Have been going here for years with my family. The team at Sprint on Breton always has the best “can-do” attitude!

Amazing staff and service! This location has the most relaxed atmosphere out of every Sprint store Ive been in. Youre greeted right away and treated with respect. You never feel pressured or rushed, you are always taken care of properly. Anytime there is an issue, this store does what it can to help out. I will always go here for phone related services.

What a great store and staff! Knowledgeable, friendly, very helpful. Weve been loyal customers for many years and no thoughts of going anywhere else for mobile service.

Ask for Jose. He will help you and work with you. Up until yesterday it has been a great store for buying a phone and getting service help. Do not go in on Tuesdays and Thursdays because Jose is not working those days. The man yesterday who I will not name (but they know who they are) was disrespectful and arrogant. I will not go back because of this. The actual cell service is not good for Northern Michigan and when I asked for a power box they said they would deliver it overnight. 10 days later I had to go back to the store and get help to get it delivered. When I did finally have it delivered it was just sitting on my doorstep for how many days? No security at all in this and Im responsible for it? After I got it and tried to use it? Nothing! So now they want to charge me $140. Nothing was said about this when I got the box. Now Im in Northport, Michigan and need to return the power magic box to where? Jose youre great but sorry you work with coworkers who are disrespectful and arrogant and others that make promises they do not keep.

Hands down the best sprint store I have ever been to. Their customer service was incredible. Super nice people, and they were very straightforward with my options and helped me get into a plan that worked for me. I have been to the other sprint store in the area and please dont waste your time. These guys are the best!

Wait times can be extremely long, however the customer service is very good.

Not a fan, after your initial contract they are terrible at keeping them as a cell phone provider

I had a GREAT experience at this store. The service was kind of iffy a while back but in the last few months they went under new management and the new staff is GREAT! I went in to get my phone fixed and they were very friendly and helped me out with everything. I recommend all of my friends to this store and all of them are having great experiences as well! GREAT TURN AROUND GUYS! YOU KEPT ME WITH SPRINT!

I have never had a bad experience in this store! The staff is very helpful and straight forward.Not pushing for a sale, just the best fit for my family!

Ariel is the best! Very quick, knowledgeable and personable. A winner. Good man!

This Sprint store is very clean inside. It is well managed. The staff are honest, open and friendly. Not pushy when you are looking for a new phone or aervice.

Had a positive experience getting my new phone. Was helped right away. Employee was able to answer all my questions.

Had a good experience here because the workers are very friendly. They also have a decent amount of phones to check out.

Unbelievable service! Jose stayed 2 hours after they closed to get my son, wife and my own phones up and running. Never have seen this before at any sprint stores or any cell phone stores.

Very good customer service, and great positive attitudes, great people to communicate with and share your dilemmas with.

This is by far my favorite sprint store....anytime I ever have a question or need advice when it comes to purchasing a new phone or changing my plan I call and ask for TJ....He has always been helpful and friendly, I will continue to go back to this store solely because of the high level of service TJ provides

Manager TJ and staff are easy to work with and are very helpful. Easily the best Sprint store in Grand Rapids.

This store has consistently given the worst customer service I have ever experienced. For a long time this store was the only authorized Sprint repair store in the area. The customer service representatives have always been rude, lazy, condescending, and misogynistic. Most recently, I was having difficulty transferring information from an old phone to a new phone. The customer service representative insisted that it could not be done and said, I wont even bother my techs with this as it cant be done. They will not do anything different that I tried to do. I then went directly to the Corporate Sprint store a few blocks away. They were able to transfer all of my information without difficulty. The representative informed me that the other store could have done so; however, it does take longer and, more than likely, they did not want to take the time.

The service center is awesome, the guy who works there is very handsome. the reason I come to that store is purely because of the attractiveness of this one man. The work done was very good too.

A few months back I went to three sprint stores to try and fix a problem with my phone. Each store either sent me to another store or tried, failed, and told me the problem was fixed. I came here and they switched my SIM card and the problem was resolved just like that. The store is really laid back too. They had a comfy couch and a good show on the tv. This is the only sprint store you should be going to.

Have been a customer with Sprint for over 15 years for our business. Have had a fairly good customer service. A couple weeks ago one of the employees got a new phone and they ended up deleting all contacts which were numerous and needed at the workplace. They felt bad and since they told us we were up to get 2 free notepads (we did not want a monthly service fee) so they said they would shut off the data and give them to us for free for all the issues and time spent trying to rectify the phone issue. They said they had to get them in and to come back in a few weeks. I went in today and the young salesperson who was not very friendly said nothing is for free and said he would ask the manager. He came back and said Like I said nothing is for free. I was leaving and said you shouldnt have said it was then. He was quite rude. After I left I thought I would call and speak to the manager just to explain what had really happened (at this point I dont even want the notepads). The rude salesperson answered the phone at 3;38 and (he knew it was me) said the manager was at lunch. I asked for the managers name so I could call later. He said whats your name I will not give you that info. I will am a business owner and was shocked an upset by this person. We will be switching all our accounts.

Dont come here. The main people lie about spending, and make us spend hundreds of dollars, hiding costs. Many of the staff there, I dont wanna namedrop anyone, but the person with a name thats starts with an A really was SO terrible and a liar!

Great customer service and was treated with super respect! Loved going back again

Great manager. Sales staff so-so. More intrested in their own texts and videos. Replaced my phone, still under 14 day warranty, that my ex through at me and hit my van and broke the black ice screen protector and the screen for free. Thanks guys! Yall rock!

Mallory accomplished what andre at the 28th/Beltline store could not (after wasting me 3 visits). Activated my phone, and successfully ported my number.

Ive been to this store 3 times and theyve sent me to the store down the street for technical support every time. Its worth going here if you want to pay a bill or get a new phone, but if you are looking for any kind of tech support, dont go there.

Absolutely sketchy. I have been a Sprint customer for five years, never missed a payment. But this store will make you want to switch. They WILL SCREW YOU OVER if you try to deal with them. Go to another store, or better yet, dont get Sprint.

This is where I go from now on, Tj went above and beyond to help me out with my main issue. I then had a just a question on getting my phone totally hands free in my car. My phone was already bluetoothed yo my car but if someone called while I was driving I still had to hit the talk button on phone and another rep at this store came out to my car and fixed this he also showed me so many other things my phone did that I had no idea it did. I cant remember his name 😕 or the 3rd very helpful gentleman their, but because of them this is my go to store. So the 3 guys working until 8pm on tuesday September 29th 2018 thank you all very much.

The best store I’ve ever been to the staff are like family to me

Love the people who work there💖💖💖 they take care of their customers.

I had multiple people go out of their way to help me out. Every person I interacted with was helpful and had a good attitude.

Absolutely the rudest employee. Cant believe it. Worst customer service, EVER. Cant wait to talk to the manager, but have a feeling they are the same...completely screwed up our contracts! Ordered a phone for our account that we didnt approve. FRAUD

Always knowledgeable friendly and fun atmosphere. I pass about 10 other sprint stores on my way to this particular store & wouldn’t go anywhere else!

Outstanding level of service! The rep who helped me went above and beyond to make sure I was completely satisfied with everything.

The staff is great and the girl that works there is beautiful!!!

I have read some of the reviews and I must say that this is the only store in which I frequent and I am satisfied with the customer service and the manner in which my issues are resolvedDee H

Helpful crew at this location compared to others around town.

They are always friendly and courteous here.

They are the best customer service and friendly store.

They put service you didnt even ask for and when you tell them you didnt ask for that service they give you the run around.

I have been a sprint customer for over 10 years. I bought a refurbished Evo phone at this customer for $100.00 and got the phone home it had multiple problems.Cracked camera, touch screen was bad, and had water damage. I will repeat this 3 times: BUYER BEWARE!!!!BUYER BEWARE!!!BUYER BEWARE!!!THIS STORE IS A BUNCH OF SCAM ARTISTS!!! THE SERVICE SUCKS

Good ppl

Lol do not go here you will not get helped, a huge joke

This is the only sprint store Ill go to. Best customer service out of ALL the sprint stores Ive been to.

The manager Jose is very helpful and kind!

Door Service!!! I was greeted right at the door.🙋

Friendly service. Defiantly expensive and never a quick visit.

Very knowledgeable, efficient and friendly staff.

Knowledgable and friendly service here!

Average store. Decent service.

Great service from Roger.

Great service and deals

Great shop for a sprint phone.

All they try to do is upgrade.

Worst customer services ever, definitely will never go back to this store for any service.

Wait time is horrible. Three people talking to one customer while you have 3 waiting.

The staff is terrible and rude I would give zero if it was an option

Liars Liars Liars will say anything to get your money be cautious with sprint I wish I would have stayed with metro

Great service!

I had some issues with my phone. They helped me resolve it. Thanks TJ.

To expensive on phones

Very helpful

Horrible service and rude people

Just ok

Poor...

Perfectly