My boyfriend and I went in a couple of days ago to trade in our truck and find a new vehicle. We had Paul helping us out. He was absolutely awesome. He not only helped us get into a brand new vehicle, but he talked with us the entire time while the process was going on. He was extremely friendly and I would recommend him to anyone. Every person at the dealership was awesome. We had a great experience. They made sure to thoroughly explain everything to us. Awesome place!

Brandt Hoffman provided excellent service! His energy, drive and ambition in helping Summit Kias customers is outstanding. I highly recommend him and Summit Kia!

Made an appointment almost 2 months ago online for an oil change and tire rotation. In the meantime Ive had an issue with my car I just purchased not even 3 months ago and called the service center 5 times over a 2 month period and left messages for them to call me. They never called back. I finally got ahold of a sales person that physically walked to the person thats supposed to be answering the phone and told them to answer my call. Talked to said gentleman and asked him to add looking at the issue Im having with my new car to my appointment. Got heretical and was told by the guy at the counter he couldnt find my appointment. I then told him that the gentleman answering the phone found it just fine when I finally got ahold of someone here. He then looks it up another way and says, oh, here it is. Then tells me that they cant look at my issue today because I have 5 people ahead of me. I have an appointment. He says that sometimes on line appointments dont show up on their lists of appointments and that it will be an hour and a half. Its now been 2 hours and Im Still sitting here!!!! This is absolutely ridiculousl!!!

Anthony was an exceptional sales rep for Summit Place Kia West. He knew that wed done our homework in understanding what inventory SPKW had & how it could match our interests. He answered our questions with what he knew and in what he could draw from his personal experiences. Anthony was very personable, looking to help us where he could and not purely dumping on us with everything he knew. No pressure sales assistance and we left to he showroom with a deal in our hands. A great experience for someone like me who is LAST to darken the doors of a dealership!

As a first time car buyer, my experience with Summit Place Kia West was INCREDIBLE. If you need a vehicle, go to them and ask for Myles Hampton. He is kind, personable, knowledgeable and is there to help you to find the best fit for not only your budget but also your style. I have already told many people who are in the market for a new car to go visit Myles at Summit Place.

My experience at Summit Place Kia West was EVERYTHING and more! I was looking to get a 2013 but instead walked away with a 2018, with affordable monthly payments. Myles was AMAZING, he literally answered questions before I could even ask and even ones I didn’t even think of asking. We all know that car shopping is a long process but working with Myles, it was stress-free and hands-down MY BEST EXPERIENCE I’ve ever had with buying a car. Very professional and down to earth, I loved it! Thank you SO much, I will definitely be recommending to friends and family.

My wife and I both bought brand new cars at the Plainfield summit dealership.My wife had a slow tire leak and brought it there to have the tire looked at and the oil changed. We dropped $60,000 at that dealership. They told her the tire had 3 nails in the sidewall and it would cost $128 to fix. So my wife went to a nearby tire business and there were no nails in the sidewall and it was an easy $18 leak repair. Now she doesn’t even know that they changed the oil either. Won’t be going back there ever again. Oh and when they say oh we won’t pull your credit more than 1x and then pulled it 8 times ——- smh horrible way to run any business. Especially during hard times

Great experience buying a used car from Summit Place Kia. The staff was friendly and easy to work with. Rob was a great contact. There was no pressure throughout the process and once I made my decision things were fast and smooth. The vehicle was serviced and in tip top shape. I would definitely do business here again.

Rob was fantastic! He explained my car’s features to me, which some dealerships seem to miss nowadays. He made our experience go so smoothly. I even appreciated the follow up asking how I liked my car! We will definitely be back! 🙂

This is the second car we purchased from Summit Place Kia West. Very professional service. I worked via email to line up the vehicle my wife liked, when we arrived the salesperson was extremely helpful setting up the test drive. Once we decided to purchase, it was a clean and expeditious process. Very pleased!

The best people that have ever dealt with! In search of my Telluride, I spoke with about 10 different dealerships in MI, OH, IN, and IL. Summit was by far the kindest group of people. They kept me informed of the delivery date for the one I wanted, and continued to update me, all the way to arrival. They are a great group of people, who never once treated me with little respect, like most sales people do. I highly recommend Summit Place Kia! Skip the rest and go to the ones who will treat you the best! Thank you especially to Myles and Robert for all of your hours of work and kindness to get me my Telluride!

Do not go here. They are saying the best they can do is $22,750 (that is well above MSRP). I just paid $20,472 for the exact same car with the exact same features from Elhart Kia. I saved $2,278 going with Elhart.

Our sales person Myles at the used car lot was amazing. My daughter bought her first car and he made her experience easy. He was very pleasant and he listened to what I was looking for. If my husband or I decide to get a car we are going to see him. Thank you again. So far the car is great she loves it.

I was having a really tough time finding a car but we were lucky enough to have Lynn working with us. I was very skeptical of buying from a dealer but Lynn was unlike any other we had worked with before. She was never pushy, always fun and friendly, and was there to help us- even if buying the car didn’t work out- she stayed extra hours to assist us in getting insurance, bank loan, and more sorted out. I seriously can’t thank her enough. Some day far from now, if I ever need another new car, I will come back and sincerely hope to work with her again. Summit Place is extremely lucky to have a salesperson like her.

Great Bunch Of People,, always treated like Family.. great deals and tons of help...

I bought a car for my son on 8/6. I wasnt with my son at the time. The guy working with him kept randomly walking away and wouldnt answer questions clearly.. They wouldnt let my son leave the parking lot on his test drive, assured us the only was changed.. 40 days later the engine seized due to no oil. Now car has been sitting for little over 2 weeks waiting for a new engine.

Brandt was an awesome salesman! He worked with us to get the payments I needed for a perfect car for me. The low mileage on my car was exactly what I was looking for too.

LC was absolutely Amazing! He greeted us with a sincere and friendly welcome. Through the entire process he listened to what we had to say. He was beyond considerate the entire time, making sure to find exactly the right fit for us! He never once was pushy and gave us so much freedom to think and make choices for ourselves!! His calm and friendly demeanor made the entire process the greatest experience we have ever had buying a vehicle! Thank you so much LC!!

All the used cars are 150% over priced. Better off going to Kalamazoo Kia dealership. I got a brand new car for the same price Grand Rapids Kia is asking for used ones. Seems more like a scam to me

Very good and fair! Robert assisted me and answered all my questions. Very helpful in finding me exactly what I was looking for and didnt try to hike the prices or add anything extra I didnt need. Thanks again

I would like to start by saying everyone that works here was very friendly and Robert was great to work with. I’d buy a car from him again and if my review was based solely on the people I’d give them a 4.5-5. However the rest of the experience was a real whirl wind and I went through a lot of emotions! The finance team was so busy due to the event that was going on that they couldn’t keep what cars were being sold and to who they were being sold to straight. There was 30 mins to an hour that I wasn’t sure what car they had financed for me. At the end of the day everything was sorted out and I ended up with the car I wanted.

I bought I car not to long ago with them and I had to many problems with the guy that sold me the car cause he wasn’t professional. Then I give them a second chance to buy a second vehicle and send me a text that the car was ready after waiting for it for a long time and next day they text me that the car is sold. I can’t believe the way they do business and I hope they can get more professional some day. Will not recommend this place, save your time and money and look for a better place

Lynn Hansing helped me get a new car that fit my budget.So happy I went to Summit place Kia.The people that work there was friendly and accommodating.I would reccomend others to check this place out.

I had a check engine light come on in my car. I called and spoke with Alec and then Cory who were very helpful and knew what they were doing. I had it towed there that day and had an inspection and it fixed by the next day. Cory kept me in the loop and the service text I received was amazing. The system and the people that you have in your service department are great and professional. Thank you

AJ is a great salesman. Knowledgeable, direct, and didnt push us to make any decisions we were uncomfortable with.

I was looking for a very specific make and model of vehicle. Due to CV19 I was told the flow of new inventory was slowed. I worked with Michael G for 4 weeks on checking in about when the vehicle I wanted would show up. It missed its delivery, so he took it upon himself to figure out when it would show up. He texted me when it arrived and I was met at the dealership by DeMarcus. Who was extremely courteous and easy to work with. He made the process simple, quick, easy to understand, and very pleasant. Every staff person I interacted with at the dealership gave amazing customer service and was very friendly. I would highly recommend Summit place Kia

Great Place to get a used Car. A.J. and Rick were great. We got what we needed. Thanks again for everything. A+++

One star. Will never recommend this dealership. Went in sat for over a hour. Had no communication with the sales person. Didnt even introduce himself to me. Kept leaving the desk he was helping me at. At one point I sat for over 30 minutes with out knowing what he was doing. Finally walked out. Called to ask for the manager nothing. No call back.

Lynn, our sales representative, was A ... MAZING! If buying a car from a dealership was always like our experience was buying with Lynns help than the experience would not have such a bad reputation. Lynn did not push any product on us we didnt need, was very knowledgeable, patient, and kind. We happily bought a 2019 Sportage!

After having been to several dealerships in the Kalamazoo area with no inventory,and having the vehicle we where interested sold while we where at the Kia dealer in kazoo..... Frustrated we tried Summit Place Kia West. We called ahead to see if they had a Rio available which we received call back by the time we arrived 😊. Rob was happy to help us with a upfront No BS on point pricing and information. Keith Wilson

Everyone very friendly and professional. Our salesman went out of his way to help us get the vehicles we wanted. Very busy place, was difficult sometimes keeping in touch and up to date on information.

My husband and I had our eyes on a Kia Telluride for several weeks. With inventory so low everywhere we reached out to the sales team at Summit Place Kia West to let them know we would like to be contacted when new Tellurides become available. The team did an impressive job staying in communication with us and we were able to drive off with our dream Telluride just hours after it completed arrived onsite and completed initial inspections. Everyone we interacted with was friendly and professional making the experience smooth and enjoyable. I highly recommend working with them.

Had to unfortunately purchase a new car, however, the customer service I received at Summit Place Kia was welcoming and supportive. There was no wait to get started with a test drive. They listened to what exactly it was that I was looking for and needed in a new car. I appreciated the time that was spent explaining each step of the process and willingness to go over the unique tech options on my new car. Id definitely consider working with Summit Place Kia again in the future.

Austin Hayford very professional and Honest. He was very patient with me and my wife, thank you so much.

We had a very good experience buying our automobile at Summit Place Kia West. Demarcus was our sales person and he is very nice person who knows his job. He was informative and explained everything and we were very happy with him. Thank you.

We love our new 2022 Kia Sportage LX. Out salesman Brandt Hofman was great to work with and made everything a breeze. We will definitely come back whe it’s time to get our next car!

After purchasing a vehicle from Austin at sp kia last year and having a great experience when i was in the market for another purchase and the exact vehicle i wanted was in sp Kias expansive inventory i talked to Austin again and he did not disappoint, friendly, knowledgeable and he made it happen despite my constricting work schedule. I look forward to my next vehicle need instead of dreading it thanks to the service at Summit Place Kia

This has to be the worst car dealership in West Michigan. We are looking at purchasing a new Telluride and this is our local Kia dealership. I have called at least 5 times in the middle of the day and no one answers. I finally got ahold of someone after a few days of trying and the guy seemed more bothered that I had questions than interested in answering them. I gave him my contact info to send me some info on a few cars they had and to my surprise never heard from him again. I guess selling cars and following up with people is not a priority at this dealership so we will gladly drive out to the other dealership to make our purchase as they answered the phone, answered all questions and provided some valuable follow up info. I would highly recommend going anywhere else besides this Kia dealership.

I have bought quite a few vehicles in the 30 years I have been driving and dealt with quite a few dealerships and by far summit west kia is the worst dealings i have ever had and I wasnt even able to finish the deal I talked to a salesman last Thursday and gotten approved for the used vehicle me and my wife wanted but was told that they were waiting for the title after waiting for a week they got the title I made plans to sign paperwork this Thursday and upon hours of waiting for a vin number to get insurance on it I finally got a text back after closing saying car I was getting had been sold and we would have to find another which upon fiding one was told now I need another $1000.00 down paymentNot going to happen not my fault they sold car out from under me

I went there with a game plan and Robert was there to help me and guide me through my process. I left with the vehicle I wanted and was looking for.

Staff was very helpful and friendly. I had to leave before my test drive because of a family emergency, but Demarcus called me and I was able to reschedule it right away.

The dealership is a great place to do business. I am so happy with Demarcus McGee in sales. He is friendly, knowledgeable, and attentive. Leasing my new Kia was a very positive experience thanks to Demarcus.

Great service! This young man was on his feet to greet me as soon as the door closed behind me.

WHAT A GREAT PLACE TO BUY A CAR!! I do not like buying cars. KIA WAS NOT MY 1st CHOICE, I thought. After hours of online research looking for what I wanted I kept coming back to KIA. So, expecting a high pressure experience, I reached out to Summit Kia through their online portal. WOW!!! NOT WHAT I EXPECTED. I received a call from, Michael Griffin, sales person. I was expecting the hard sell even over the phone. What I received was a person who was interested in what my thoughts were, what my needs were, and what my wants in a car were as well. I made an appointment to go into the dealership and continue the discussion with Michael. What a GREAT, RELAXED, PROFESSIONAL showroom. I was greeted by a different sales persons who gave me a mask to wear, offered a beverage while I waited, and introduced me to Michael when he arrived. Michael and I talked for a while longer and I test drove a car that fit everything I needed it to be. We talked financing. It didnt work out and I left the dealership without a new car and the promise from Michael that he would continue to be working for me to find MY car. Michael and I communicated via email for two weeks. We talked cars and financing. I was worried Michael would move on to another customer leaving me to have to go someplace else. HE DIDNT!! Last Saturday, I called Michael because I need a car. I said here are my ideas and offered 4 different vehicles to work with. He said he could do 3 of the 4. I left for the showroom. After a short discussion, I made my decision. Michael was able to get me into the car I actually wanted at a better rate and payment then I would have been able get the first time I saw him. I WOULD RECOMMEND THAT ANYONE LOOKING FOR A NEW OR USED VEHICLE TO SUMMIT KIA WEST!! Ask of MR. MICHAEL GRIFFIN. Tell him Kimber Decker sent you his way!! I look forward to a long vehicle buying and servicing relationship with Summit Kia and Mr. Griffin!!

At first the experience was good, I was helping an elderly friend purchase a much needed car on a strict budget. All signs were pointing to a good experience until they kept blasting hard metal rock music to the point I had to ask them to turn it down so we could talk about the car. After choosing the vehicle and processing the paperwork they said they would have it detailed and call us when it’s done. They called us the next day, it was never detailed and by our surprise a check engine light was on that wasn’t there during the test drive. When approaching to talk to the sales person (Austin) about the issues, he quickly brushed us away to someone else so that the customer he was working with wouldn’t hear our complaints. They delivered the car the next day with the check engine light still on. All opportunities for what could have been a good experience were only a smoke and mirrors buy it and then not care.

Wanted to buy a used car, and was told they couldnt sell it yet because they didnt have the title. I then asked if I could put a deposit on that vehicle, and was told they dont do deposits on used vehicles.I told them I really wanted the car, and I had cash in hand. The salesman said he would let me know when the car was available. I waited 3 days before I called back, and was informed that they had sold the car to someone else.Unprofessional, and they obviously dont care about their customers. The salesman in question is Michael Griffin.

Demarcus was AWESOME!! He took his time to make sure I knew every detail and he also listened to my concerns and reassured the doubts I had. I love my new car!

They were great and fast! Worked with me and listened to what I was looking for. Came in super late in the day and got through the process faster than ever. Only downside and it is 1/2 my fault is that the engine cover was missing when I got it home and looked under the hood. I should have looked while there but I forgot. It’s just a weird thing to be missing. When I brought it to the attention of the sales rep. He said“ okay, when they look at the car they look over everything and they probably didnt put one on there because of the cost to get one and it isnt going to hurt anything.”To me that is just kind of off. Like why would they not have that on the vehicle or did they forget to put it back on after service. I wish they would have tried to right the situation instead of just blowing it off like it’s nothing.

Lynn got me in the perfect car. I couldnt be happier with her or summit place kia. Couldnt be happier with my car either, its so hot it could make heat melt. I feel like a total boss when Im driving it. Ive never been a big fan of driving, but I love driving my k5 lxs.

I want to say special thanks to Summit Place Kia for the best black Friday gift to myself. Especially Alena Layton for her service and making sure I leave with a car. Not expecting 2021 k5 sports.. I can honestly say if you are first time buying with a credit score of 630. Summit Place Kia will make it happen for you. Especially Alena Layton

Getting through to anyone has been a nightmare. Told one thing then another, and the cycle continues. Good luck with the service department, although they may be friendly it’s such a hassle to deal with.

Mr. Magee worked hard to get me the best possible deal and I am sharing that with family and friends

When we met Samuel Rodriguez on the Summit Place Kia lot for the first time, he was friendly and knowledgeable. He was not high pressure but let us know he was available to answer any questions we had while we were looking at the cars. Later in the week we returned to the dealership, we asked for Samuel and began the process of test drives, comparing some different models and ultimately purchasing a car from Samuel. The experience was pleasant and educational for us. Sam answered all of our questions, knew all about the cars we tried and the one we ended up purchasing. He patiently guided us through the paperwork process, explaining each step. He introduced us to the Service and Parts managers. He introduced us to the technology available in the vehicle. He made sure we knew about the car adjustments before our test drive to make our experience painless.We highly recommend you look up Sam if you go to this Kia dealership.

LC was great with answering all questions I had regarding my first lease. Any answer he didn’t know, he promptly went and got the answer for me. I had a great overall experience.

They are horrible at the pre-owned dealership. They have no communication, respect, or understanding. They do not explain the process to new customers and then when you ask questions they tell you If you dont want to wait you can leave VERY RUDE AND DISRESPECTFUL.

I have bought a few cars from dealerships in the past and none of them was like Summit Place Kia! From the sales guy being up front about not having the title to the car yet that I originally came bv to look at, to offering me a newer model and a perfect deal. Not pressuring me to buy anything extra, even tho I did because I wanted to. Well be coming back again, If i decide to upgrade!

My used car only had 1 key and it was smashed . I asked for 2 good working keys . Michael Lemmons was great enough to make me a spare key . Thank you Michael for going out of your way to do that for me . Great customer service

This dealership was great! We got there close to closing time, but we never felt rushed or that we were keeping them from their evening plans. We even had our 2 year old with us and no one had an issue with her running around and getting bored while the adults were talking and signing papers. Our salesman, Melvin, even stayed to show me how to work the electronics in my car.

Michael Lemmons got me into a used vehicle I absolutely LOVE! Very simple and easy, he met my monthly payment needs. Thank you Michael!

Staff was very friendly. Process was very long. We went in wanting to see what was available and it took almost 2 hours before we were even given numbers to what a payment would be. Can’t complain about our salesman though.. he did everything he could.

I have talked to many people at Summit Place Kia West always w pleasant experience. Brought a friend last year she bought a new Sportage. Finally returned for my Niro and I love it.

Lynn was awesome and made the process super easy!

Sell you a vehicle with alot of issues. I didnt have car 1 day and check engine light co.es on. Granted I have warranty but I shouldnt have to buy a car then have it serviced the same week I buy it. Alot of issues and I checked carfax which was sent after I bought it. Says vehicle was in serious accident to have a collision expert check structural damage cause its been eafected by an accident. Makes me scared to even own this vehicle.

Lynn was great and very helpful. Financing was great and customer service as well. I love my new sportage!

Monday I had the worse customer service of my life! I just bought a Vehicle from summit place Kia on plain field about two weeks go after a couple days I notice my vehicle started to sound loud so I took it to their repair shop to get it looked at. They quoted me 600 to fix my car. I was shocked because I just bought this car and I did not expect to have to pay this. I tried to reach out to my sales Person Austin and asked could he help me out with these repairs since I just bought the vehicle. He did not return any of my calls or text message for about two weeks. Than I go up there Monday and I ask to speak with a manager because I have not heard back from Austin. I then talk to Mindy who was THE Worse MANAGER! She did not want to help me she question me about the car and she proceeded to yell at me from across the room in front of the employees and she kicked me and my friend out of the store. I have never had customer service like this. I felt very discriminated against and not treated like a customer at all. I’m so shocked because I really though Kia Honored what they advertise in their commercials and radio. I should have NEVER Bought A Vehicle from them!

The service team is unprofessional and cares more about making money than taking care of the customer.

Very pleased with Summit Place Kia and my sales rep, LC Cooper. Returned my phone calls promptly, went over sales documents carefully with me, answered all my questions. The managers came over to his office and introduced themselves to me. Glad I chose Summit Place KIA.

Complete waste of time! Dont buy a car there please go to a Ford or Jeep or Chevy dealership before going to this place. They will help and treat you 1000% better even if they cant get you want. They will try to help you get into something by working the price or some other options. Even Sundance is better atmosphere and can do alot more wheeling a dealing to help make that sale over Summit. Very disappointed much rather spend 1030am to 230pm with Sundance and walked away with a car than what happen at this place today!!!! This review is for the used car part of the Summit Place KIA not the new dealership area.

My wife Donna loves her new Telluride !Thanks go out to Mike for getting the car to the dealership and to Drew for making the buying experience a very positive and productive one.Donna also wants me to thank Drew for helping her with the Telluride Infotainment system.Thanks Drew !

The service department was rude to my wife (but not me) and the sales department did not bother to respond to my emails - we bought two cars here a couple of years ago and have replaced them - we now have a new Volvo and a new Honda - which could easily have been a stinger and a Sportage - their loss

Just nowDo not buy any warranties here as it is a waste of money. My fiancé bought a 2017 Chevy Malibu from here in 2018 with 32,504 miles. The couple salesmen we dealt with offered us the warranty packages we could add on. Saying that these are extended warranties and the one we ended up picking was the 60,000 mile warranty. They swore up and down that it was 60,000 miles from when we drove it off the lot. So in our minds we were covered up until 92,504 miles. Now her engine is acting up and needs some diagnosis and possibly 7,700 dollars worth of repair. They are now saying that it isn’t covered and that we bought the 60,000 odometer mile coverage after almost a month of no answering or not giving us a straight answer on if it was covered or not. We just want our warranty to be honored but they will not budge. Who would spend 2,400 dollars on a warranty that covers only 28,000 miles. This dealership is full of liars and scammers. We had a total of 4 people tell us we were covered until 92,504 miles.

Great experience I’ve been looking for a club cab for a year and most are priced too high because of Covid-19 I feel anyhow I love the 2012 Ram sport 4wd I picked out it’s got every available option plus park assist moonroof and power rear window backup camera heated steering wheel and seats Hemi v8 & satellite radio it rocks I’ve always wanted to buy a Ram truckBut could never afford a new one so this deal came along and I got a loan from my credit union got a great deal anyhow summit place Kia used department Austin Hatford was awesome to deal with but I guess it helped I got my loan and check for the truck before I went to the dealership that made his job easier we took it on the test drive and it was fun

Great staff, safe environment, large selection, and an overall smooth and comfortable atmosphere. Awesome car buying experience.

We appriciate all the service department especially Keith and Corey for their professionalism and trying to fix our car, as well as the manager Mindy for going the extra miles and doing all she can to fix a bad situation for us.RIP little green car.Thank you guys

This dealer is one of the biggest rip offs out there. If u want to pay double for everything this is the place. And the extra insurance for coverages of medical or road service is nothing but ur money down the drain. They were supposedly working with me on my loan till today they came and took my car that’s almost paid off

The sales rep I worked with, Alena, was very helpful and really listened to what was important to me for my new vehicle. She went through all the details of the paperwork with me, and explained everything with warranties. She and the other sales reps, Mike Burke, were awesome! I would recommend Summit Place Kia West to anyone looking for a new/used car.

Good. Job awesome car Austin

Had a great experience purchasing our brand new Kia Seltos from Micheal. We were undecided which model we wanted to purchase when we went to the lot however Micheal did a great job helping us through the different deals they were running on the models we were interested in. He was able to answer all of our questions and was very knowledgeable about all of the vehicles we wanted to look at and test drive. He was able to help us negotiate a better price for our trade in, find us a lower financing rate without us even asking him to and get us an extra add on I requested for the vehicle we purchased. He also called to follow up multiple times to check on how we liked the new vehicle and update us on the extra add on which is on order. Would work with Micheal again on future purchases.

I purchased a 2011 GMC Sierra from Summit Place Kia Wests pre-owned lot. I brought the truck home and noticed it had a gas leak. The dealership fixed the issue at no cost the next day even though I didnt buy a warranty with the vehicle.

It was very well worth it LC did a very good job I really appreciated him for helping me and having patience through the whole day January the 12th

This is not a review about Summit Place Kia West but about two of its employees that work in the service department.First off is Keith Cox, hands down he is an awesome guy and is the Service Manager.If you have any issues hell help you.He helped me figure out several issues with my then car and also ended up helping me get into a nice/functional vehicle later on.Second is Cory Bleeker, he is one of the service reps under Keith and is an overall great guy. He will do what he can to get you all figured out and into the service department without breaking a sweat. Very hardworking.I highly recommend these two employees.

My fiance went to check out a Kia sorento that was supposed to have 3rd row seating as it stated on their website... Wasted 2 hrs of my time driving to a vehicle that was not advertised correctly!! Very dissappinted by this situation..

I had a great shopping experience with Alena! She was seriously thee best. I am very happy with my new Kia Optima, and cant wait to come back in a few years and upgrade again!

They are totally amazing. Went in looking for something and they didnt try to offer me something I didnt want. Got something nicer then I was expecting and couldnt be more happy.

Sold us a $10,000 car with a known blown engine. Told us the best they could do was a $4,500 trade-in. Avoid like the plague.

DeMarcus McGee was very friendly and respectful and worked hard. He responded fast with all our questions and always found the answer if he didnt know or wasnt sure. Everyone at Kia was very courteous and friendly. They were all so helpful. We love our new vehicle and couldnt be any happier.

We are highly satisfied customers . We highly recommend this place . We dealt with Anthony our salesman and Mindy from finance . They both were knowledgeable and respectful. We actually had the best experience at this dealership buying a new vehicle. We will continue our business with them in the future . We are bragging about our new Kia Forte and where we purchased it . Thank You, again to everyone at Summit Place Kia

I recently purchased my second vehicle this past week at this dealership. I have nothing but positive things to say about my experience as a whole. I was apprehensive going in due to my first experience buying a car at a different dealership. DeMarcus made sure we were on the same wavelength the entire time and made sure I was informed and comfortable. I would highly recommend this dealership to a friend. Additionally, the woman shadowing DeMarcus was a great help. I believe her name was Lynn. Extremely happy with my new car!

Felix is quite possibly the best salesman we have ever worked with. He acted more like a friend who is trying to help us get what was best for us then he did a salesman. If the service department is even half as good, we probably will never shop anywhere else.Thank you.

The reason I gave it a three star is because the manager wanted to sit there and argue with us that the 2018 car had no scratches on it when you could clearly see that it did and said well Ill just drop the deal who wants to buy a new car with scratches on it he got really shady towards the end.. but we came up with a deal..

Absolutely wonderful experience. I had to turn in my lease from AZ and they totally took care of me amidst the crazy COVID pandemic. Everyone was extremely helpful and courteous. Especially David Lee. He worked hard to make sure I was all set and hustled hard! Above and beyond service. (Also very clean environment! Everyone had masks on and the showroom was spotless!)

Great experience and customer service with my first oil change!

Very good experience. My salesman Anthony Eckman was very good. He kept me informed with the entire process from test drive to financing to closing, everything was smooth with no hiccups. If you want a new Kia I recommend Summit Place Kia West.

As a first time buyer I feel like I was treated very well. I worked very hard to be able to afford a brand new car and I am very happy I drove over an hour to go to Summit Place Kia. Very respectful staff and they definitely know their products

Absolutely satisfied with the service and professionalism from Marcel McDonald.

I wanted to buy here.

Every associate with whom we had contact was extremely friendly. Our salesman, Melvin earned 5 stars by himself. Melvin was very friendly and personable and expressed a desire to help us like weve not experienced previously. He was very knowledgeable and willing to explain anything we asked.My son had thought of buying a car so we encouraged him to see Melvin the next day and he too bought a car.Thank you Melvin, and Summit for making car buying less a chore.

Gavin did a fantastic job walking me through everything. Im new to financing a car Ive always just bought outright so he has a lot of patience and explained the whole thing to me. Great place!

Alena Layton is very devoted to make sure your experience is the best one. Alena is a great sale person to buy a car. I really appreciated everything, many thanks to you, Alena.

Our sales agent was wonderful and very helpful. Financing company kia went through to get us financed wasn’t great. It was an obstacle just to drive the car off the lot after we were approved and signed all papers.