This was our first time purchasing a vehicle from this dealership and we had a wonderful experience! Brett went above and beyond to accommodate us, communicated well and was extremely knowledgeable from start to finish. He made each step of the process enjoyable. We highly recommend Sharpe if you are in the market for a vehicle.

I randomly decided to upgrade my vehicle a few weeks ago and was in between a brand new Subaru (from a different dealership) and a Range Rover. I was checking out Sharpes website to see what RRs they had in stock and a used Mercedes really caught my eye. I sent an email to get more info and within a few hours, Brett had contacted me to set up an appointment so I could check it out. Brett was super accommodating to my insane work schedule and was able to answer any and all questions I had (good and bad!) regarding the vehicle, servicing, etc. and was not pushy in any capacity -- I felt completely comfortable and believed he wanted me to make an informed decision as to which vehicle I purchased, even if I did not end up purchasing with him. We also discussed options for my old vehicle, and he even emailed me the CarFax report to assist in my selling it privately -- I was (and am) super impressed and would recommend Brett to anyone in the market for a vehicle! Thank you, Brett!

Great experience. Katie Kelly and the entire team were very helpful throughout the entire process. I highly recommend Sharpe Cars! You guys rock.

This was by far the best car buying experience I have ever had! My husband and I were looking to transition to an all electric car and met with Brian regarding the IPace. He was fantastic to work with! Along with Brian, Mary and Paul also made the process very enjoyable. The service we received will keep us coming back to Sharpe! I would recommend them to anyone looking for a new car.

We recently bought a Durango through Sharpe with Bob. The buying process was very easy and smooth. The vehicle had two issues we noticed when test driving. They replaced the broken plastic piece as we requested and the other issue we had required the battery to be reset. Reseting the battery did not fix the issue, so we reached out again to Bob. He was very responsive and we are taking it in to have it fixed on Saturday courtesy of the dealership. I appreciate the ease of communication and the follow through on fixing these items.

We are so excited about our new car. The process was fun as we worked with Brett. He seemed knowledgeable, energetic, and kind. Sharpes process in general was seamless.

Excellent service, excellent customer service as well. Well done and thank you.

Shaun and Mary were just great to work with. They were friendly and helpful all through the process and made it pretty simple. I appreciated the friendliness of the entire staff while waiting for paperwork etc. Im very pleased with my new car!

Always friendly and helpful when getting your car fixed!

Mike Miller was great. I am very happy with Sharpe Collection I think this is the first rtruck in 20+ years were they didnt try to push a bunch on extra stuff at closing it was very clear what I was paying and what I was getting for my trade in. I love this truck!!ThanksChris H.

I recently leased a beautiful 2020 MINI Cooper Countryman S from Sharpe Cars and had Bob Fairchild as my client advisor. I couldn’t be happier with my experience, or the car. Bob was professional, gregarious, patient, enthusiastic, and unassuming. I wanted a rare color combination; no problem. I’m 6’6” and feared I wouldn’t fit well in a MINI; Bob showed me how well MINIs fit me and nearly everyone else. And in spite of living nearly an hour-long drive from Sharpe, I’ll happily come back for my next MINI, too.

Brett was great to work with. Being a first time Land Rover owner, I had lots of questions and Brett answered or found the answer to them all. Great service and attention to detail as you would expect from Sharpe.

Emily Fortier at the Sharpe Collection is the best! The process was seamless and made for a 5 star experience. I started out driving a few BMWs that didnt meet my needs. I asked what would be a good fit, and narrowed it down to two cars. Ultimately I went with a used car on their lot Emily suggested, the Lexus IS 350 F Sport (pictured below). On the delivery day there were a few things I noticed the detail team missed, but while I signed paperwork, Emily took care of it. It was the right fit and the right team to get me into this vehicle.Do the right thing, make an appt with Emily!

Great customer service ! Enjoyed dealing with Brett and he was very helpful when I emailed him about wanting a used Range Rover Evoque and to keep me in mind if another came their way ..,, he emailed me right away when one came in and now I’m the proud owner of an Evoque and love it! Thanks Brett for all your help and good service . I will definitely let people know we were well taken care of at Sharpe !

We didnt plan on finding a fabulous car from a dealer. We were going to buy from Carmax but instead found a great deal at Sharpe Cars. I called early Monday morning after July 4th weekend and Bob F. picked up the line and told me to come on in. I didnt want some salesperson selling me, and thats exactly what I got. A friendly, cool and honest guy telling us about the vehicle. We loved the SUV and Bob. We also got a chance to ride in a Mini Cooper, and even though we bought a different brand, Im sold on Mini Coopers! Definitely check Sharpe Cars out and dont hesitate to buy from them. Especially when youre dealing with Bob F.!

Great deals on new and used. Bought my 2010 Mazda here

Great people and even better customer service. I would definitely recommend to friends and family!

Bought a used vehicle from the Mini dealership for a very fair price. Shaun was incredibly helpful and cared about the whole purchasing process. They are all friendly there and just about everyone interacted with me at one point during the process. They are personable and down to earth guys. I cant recommend them enough. Matthew even picked me up from my house so I could pick up my new vehicle!

I would have easily given them a 5-star rating for service but something has to be said for the quality of a Range Rover, hopefully I can update over time.At this time I would recommend a service agreement, this dealership liberally allots excellent interesting loners.Ben DeKruyter was very helpful.Note: If you compare the Land Rover to the Mercedes-Benz G-Class, Range Rover is very reasonably priced.

Shaun Waid is the best sales person we have ever dealt with in purchasing a car. That is probably why we now own two mini coopers in our family. The entire Sharpe Collection experience was excellent including Nicole in finance. We look forward to our newest Mini Cooper and am confident that Sharpe will take care of us for many years to come. Thanks so much Shaun and Nicole for everything you helped us with. Top notch customer service and experience. Loved loved loved it!!!!!

I was was online checking out the local used car lots when I found what I was looking for at The Sharpe Collection. I sent them an e-mail asking if it was still available to which Shaun Waid replied that it was. I made an appointment drive the car and meet with Shaun. The car was everything I was hoping for and Shaun answered all the questions I had so we closed the deal. Shaun is a great guy to work with.

I went in this place vehicle in mind cash in pocket, but my offer of 1 grand off of their current price on a vehicle was too much for them. The first guy told me he would discuss my offer with someone higher up, then comes back with an additional 600$ to the original price, on top of taking my current car as a trade in. Then the other guy comes out and offers me a plan to finance the vehicle even though I would be paying the vehicle in full. He then told me they cannot take any money off the original price because they have specialized mechanics for the brands they have in lot. They were trying to play me dumb. Not only that, but the guy i talked to told me as a student he, focused on getting a car that will get him from A to B instead of the car I was trying to buy. Which I took as him saying I cant afford it, to possibly pressure me further into taking their offer. This car was my graduation present to myself after working my tail off the past 5 years of my life. I guess I thought a place like this with their brands would be more promising, guess not. I almost didnt write this review, but I left their feeling disappointed in the staff I encountered. I feel as if I was older, white, or a male, I would have left that lot with that vehicle.

First Class Experience! Shaun is very enthusiastic, knowledgeable and courteous; making our car buying experience fun and exciting! On the day of delivery he sent us a message with our detailed MINI Cooper Countryman with a big red bow on top! Two days after we picked it up he called to make sure we were happy and to answer any questions we might have. We love our new MINI and thank Shaun and the Sharpe Collection for the simple, hassle free, and wonderful experience!

I had a wonderful experience buying a used F-150. Shaun was the best. He was knowledge and friendly and just I guy you know you can trust 2 minutes after you meet him!Wait no negotiating? The price is the price? Seriously, whats wrong with this vehicle?! Nothing at all. I love the low pressure non commissioned way Sharpe sells. I highly recommend sharpe and Shaun! Will definitely buy my next vehicle from Shaun!

Had an excellent experience with Shaun Waid at Sharpe purchasing a Tesla that had been traded in by another customer. We identified a few things that needed fixing and he was able to have them taken care of before the purchase. The car has been serving me well now for the past couple months with no issues.

Service was exemplary. Even for my meager used car purchase I was treated as I would expect one buying the 850M to be treated. I was in and out with my “new” 2013 Mercedes C300 in two hours. My car was delivered freshly washed with a full tank of gas. Props to their service department as well who did their best to try to keep me in my old car. I opted to buy here based on how I was treated in service. Props to Mandy.

My Husband and I came to The Sharpe Collection dealership for the first time recently. We were stuck between a rock and a hard place with our current vehicle. Everyone here was most helpful in so many ways. They were more than willing to go above and beyond to help us with our old car and into a new MINI! We are very satisfied with our new purchase and will be back again! Thanks again to Shaun, Ashley, and to all the Mini car specialists who helped us!!

My experience purchasing a new car was excellent. Shaun and Mike the manager made it a great experience. Thanks!

Wonderful experience here. Took delivery of my new 2013 M3 coupe last week. Dealer went out of the way to find the correct car with the right options and have it shipped in without any trouble. Painless and overall a great buying experience. Even after taking delivery and noticing a small plastic door cover had gone missing, they stepped up and ordered the replacement for me for no charge. I will certainly return here in the future. Thanks!

My wife & I recently purchased a new BMW X335i X Drive from Sharpe and had an excellent experience. Our sales advisor was Dan Erdei and we were pleased with not only his professionalism but also his honesty and advice about different makes/models. The process was extremely easy from start to finish. Hassle free just the way I like it. Highly recommend Sharpe.

I purchased my first Mini one week ago at the Sharpe Collection. Shaun Waid was my salesman and I had an excellent experience with him. He knows his product well and helped me find what I was looking for.Not my first or fifteenth vehicle purchase so I have met several people in this business. Shaun is the best, most attentive, low pressure, salesman I have met. Nichole in the finance department was helpful and delightfully cheerful!. Great product, great staff, great vibe.

UPDATE 2: This dealership is awful in my opinion. Stay away at all costs when buying or wanting service done on your vehicle. The rear differential they told me was bad is not bad. I had it checked by two other shops and both told me nothing was wrong with it. This dealership is unethical and will scam you. STAY AWAY FROM ALL SHARPE BRANDS.UPDATE: When buying a used car, ask to see the items that were inspected or get the vehicle inspected by another shop before purchase. I found out after the purchase I have a bad rear differential ($4,000), bad wheel bearing ($1,100), three bent rims ($1,000), and have already replaced brakes, a battery, and a brake wear sensor and have only driven 2,000 miles. I will not be buying another vehicle from Sharpe BMW unless I get it inspected by a 3rd party first, I DO NOT TRUST THEM.READ ABOVE FIRST!A first class BMW, Land Rover, Jaguar, and Mini dealership. They do right by their customers. Their staff is friendly and really wants you to be happy with your vehicle shopping and purchase. Thank you Sharpe BMW for providing a positive experience and coming through in the end. I love my 335xi and have you to thank.

I recently bought a car from The Sharpe Collection and was very pleased with the experience. I recommend Sharpe be included in anyones car buying journey. The car I was interested in was accurately and fully represented online and I had no surprises during the purchase. Sharpe took care of all the paperwork and even called the insurance company. The car was professionally delivered to my driveway at the time I expected and the transaction was simple to complete.Obviously I would work with Sharpe again.

Sharpe BMW facilitated an effortless car buying experience marked by attention to detail, a clearly explained presentation of the vehicle and an approachable team. Historically, Ive embarked on the buying process with trepidation and an overall feeling that I will not receive the best pricing. I immediately felt at ease with my Client Advisor, Todd Kerkstra, and increasingly comfortable as the acquisition was made. I love my vehicle and fully endorse The Sharpe Collection.

I found Sharp Mini of Grand Rapids, Mi by mistake and it has been the best mistake I ever made! I bought my first mini in 2010 and just bought my 3rd one a couple weeks ago!!!! I got a 2 seater turbo S, it is very cool and I love it. I will also say that the service, treatment and respect I receive goes way above and beyond anything I have ever experienced! I highly recommend this dealership for sales, service and care!I say THANK YOU everyday as I tool about in my car!

Amazing used car experience. Treated me like a new car customer!

For the past 4 months, I have been looking for a vehicle with certain criteria. It just so happened that I found the vehicle at Sharpe on the used car lot. At first I passed it up because it was located at a dealership. After a few more weeks of searching, we finally made the choice to set up a test drive. What I was expecting from a dealership was the total opposite at Sharpe. Shaun Waid and the rest of the sales staff were very easy to work with, best group I have worked with. After our test drive we found some items that were broken. No questions asked, all items were fixed that we pointed out.Thanks Shaun, Nick and the rest of The Sharpe Collection staff for a great experience.

Anthony was our sales person. He is very patient and provided lots of detail on our new purchase . I am thankful and completely satisfied!!!!!!

The great staff at The Sharp Collection provided all the steps from test drive, finance and delivery.Jason did a great job showing all the options on a 2016 Mini Cooper S and my purchase options. Nichole provided a simple explanation of my financing options with no pressure for additional services. The delivery of the car and the training on the options was done very well by Joe.Look forward to many years of driving my new 2016 Mini Cooper S.

I was nervous about buying my first car, but Quentin put me at ease. He took the time to listen to what I was looking for in a vehicle and exceeded everything I asked for. He made the process so seamless and easy. He took care of everything - all I had to do was enjoy my new car! I would highly recommend him to anyone looking for a car - new or used. Thank you for making me feel completely comfortable with making such a large purchase! I could not be happier!

Over Christmas I had two weeks to find a new car. Unfortunately, my Fiance had totaled my last car so I didnt have much time, and not as much money as I would have wished to find a car with. I was really looking into getting a MINI. Shaun was the sales associate I was dealing with. Even though we both knew there was nothing on the lot, at the moment, that was in my budget, he still took the time for my fiance and I to drive around a few of the vehicles. He answered all my questions and was truly interested even though he knew I probably wouldnt be buying from them. There was no pressure sales tactics and no games. I may not have bought my car through them, but with how far out of his way Shaun went, they will be the first place I stop for a car next time. I highly recommend buying a car from Sharpe! If I would have had more time to search for a car I would have waiting to buy one from them due to how well I was treated.Before I stopped at Sharpe, I was about 60% sure I wanted a MINI. After I stopped at Sharpe, I was 100% sure I wanted a MINI. I will be back again when I need to trade my MINI in for a 4-door MINI when my fiance and I decide to have kids. Thank you Sharpe!

This is my 6th lease and it was a seamless experience from start to finish. I found the car that matched me perfectly with expert assistance. The car arrived when promised and with little time on paperwork I was in the car! Ric did a great job explaining all the bells and whistles. The new BMW 528i is all and more than promised.Tammi

By BMW needed service and all was great. The X5 looks great (detailed this trip) and is running beautifully. It is always a surprise when someone learns its a 2009 with 88,000 miles on it. Jason in service is outstanding.

Extremely impressed with the service and experience I have had from Sharpe. I have purchased 3 cars from them and constantly feel like they are looking out for my best interests. I was extremely impressed with what my last sales representative, Dan Erdei, went through during the sales process.

I am so happy to be back in a mini. I sold mine 3 years ago when my grandson was born because I couldnt get his car seat in the back. Now that he is older I have gone back to the vehilcle I love the most - my cute as a button little mini-mini. Thanks you Shaun!!! you made it possible. ;-)

I had previously heard very good things about this dealership. I recently bought a 2011 BMW X5 when I was driving the display read that I had a loss of power it then stalled out, I drove directly to the dealership. They told me they would diagnose it for $85. The woman also mentioned that I was 300 miles behind in an oil change, so I authorized to get one. I also asked to get an estimate on the back lights I was missing. When I went to pick up my car I was told that it was not running and it was not fixed. They had done the oil change and put in $400 spark plugs. I am positive I never approved that. Especially The car was not running. I felt the customer service woman was very condescending and rude. She said I did ask for the shocks, I did not. Then she said sarcastically “I bet you don’t remember asking about the lights” I do remember asking about the lights you can imagine my shock that the bill was $770 and the car did not run. I definitely will never use Sharppe BMW Again I’ll take my business to Holland or Lansing. Not an ethical business And would not work with us.

I am writing this review on behave of my Uncle. Based on the the way my Uncle was treated I believe this dealership profiles people based on what people look like (race). My uncle is Venezuelan he he has been in this country for 25 years. He came to this country to live the American dream. He went into the Land Rover dealership looking to purchase a new vehicle. The sales manager Paul was very dismissive spending a short amount of time and giving him limited information. After calling back to the dealership the sales manager ( Paul ) accused my Uncle of being an exporter and he was sending the truck to China. He then told him that after they googled his house that it was not the type of house a Land Rover customer would live in ! What kind of country do we live in when sales staff can dictate how you spend your money. When did sales staff have the right to tell you that your house is not good enough to purchase such a vehicle. When did we replace customer service with a smile with allegations and supremacy. Paul should be ashamed of himself!

I just picked up my second Mini. I loved it so much that I got the exact same car, same color, everything. The only difference, it is a 2015. Love the car, love the dealership, love the service. Love the Mini! It is an attention getter.

We purchased a new BMW X-5 a year ago and have had a few questions regarding Navigation and Electronics. I worked with Quentin Groce several times; he is extremely knowledgeable, professional and very pleasant to work with. I have been in the service industry my entire life and have rarely encountered an individual so committed to making the customers experience as satisfying as possible.He is definitely an asset to The Sharpe Collection and I would highly recommend Quentin as your go-to salesperson!!!

Wanted to share a recent poor experience I had when dealing with the Sharpe Collection dealerships. I was very interested in a used vehicle they had for sale, called and spoke to a sales person multiple times. The sales person assured me the car was clean and good to go, I would be traveling 5 hours from Chicago to see this car and stressed that. He even talked me into putting a deposit down to hold the car. When I arrived the car was a Mona Lisa if you will, pretty in photos but close up there was so many scratches and minor dings it was a joke. I can deal with some scratches ok, so lets test drive the car. Again mind you I had already put a deposit down and had cash in hand to drive the car back to Chicago that afternoon and the sales person was very aware of that. Seconds into the test drive I notice the alignment was dangerously off, to the point where if i let go of the steering wheel on the free way i would be in the side wall within 100 feet.I was insulted that the alignment issue was never mentioned, and when I asked if they could do an alignment that day and they said they couldnt, they would just deduct $100 off....aka they knew it wasnt just a quick alignment fix. So I was supposed to drive the car 230 miles home and just deal with it?! No way I was so insulted. Then as you would imagine, my deposit took an entire week to get back. I even had to call someone the following Friday afternoon, 5 business days later and ask about it again.Very displeased with this place and I highly recommend staying away from any used car on their lot!!

Great people

I purchased a pre-owned vehicle at Sharpe on December 2016, it was a great experience, Emily Fortier helped me with the process.It was a snowy weekend, i took a couple of cars for test drive before deciding, every time Emily hand me the keys for test drive, it looked like the car came out of a garage and not parked outside, snow was thoroughly cleaned and heaters were run before she handed the keys, helped me to concentrate on driving experience and make a quick decision. Being a Saturday afternoon, she help to get in touch with the insurance person on time so that i could make the insurance transfer and drive home the car on same day. I recommend fixing appointment with Emily if planning to visit Sharpe.Overall it was a wonderful buying experience. Wishing everyone at Sharpe a Happy and Successful New Year.

Had the pleasure of working with these great people last week. Made my car buying experience relaxed and confident in my purchase. I would definitely recommend them.

I bought a 2006 BMW M5 in August 2009 from Sharpe. I live in NJ and bought it sight unseen. The car was CPOs with 60K miles on it, they helped me ship it out to NJ and I had total trust in what they showed me and told me about the car. It arrived EXACTLY as promised. A fantastic buying experience from half way across the country. I will buy from Sharpe again when Im ready for another new to me car. Thanks for being honest Sharpe.

We recently bought a BMW from Todd K. The entire experience was superb. From the moment we walked in till we drove away in the new car all the people were very friendly and helpful. Todd K seemed very knowledgeable and helpful. He sold me what I wanted rather than trying to get me to buy some thing else If I were to buy another BMW I would return to Todd K with no reservations..

I never thought Id be able to afford a MINI - so I only ever looked longingly at them on the road - wishing I could own one ... someday.Then, MINI of Grand Rapids came to town and when it was time to buy a car we thought - well, lets at least take one for a test drive - even if we cant buy it, itll be fun to check it out. Well, lo and behold, MINI was much more in our reach than I ever could have imagined.Working with Shaun was a true pleasure. He was helpful with each and every step of the process and I cant imagine being more happy with our purchase than we are with our MINI.Thank you SOOOOO much!! We are THRILLED!!

Initially, I had no intention on buying a Mini Cooper. All I needed was a smaller All Wheel Drive vehicle in which I felt safe enough to motor through town during our Michigan winters. After researching vehicles, my husband and I trekked out on a super snowy night to look at the Mini Countryman.Shaun Waid warmly greeted us as we blew through the front doors, the snowy blizzard to our backs. We began to chat about the wants and needs of a vehicle. Within moments the three of us hit it off. We were lead to the Countryman that was on display in the showroom. And thats when it happened. I fell in love with the car. It was as if the car angels spread their wings and began singing glorious hymns.We had to wait to test drive the vehicle as it was nearing closing time. Shaun set up the first appointment he could for us to test drive a Mini. As we were not sure which Mini we were interested in purchasing, Shaun patiently brought car after car around for us to test drive until we found the right match for us. A 2015 Midnight Gray Countryman.We are incredibly thankful for the care Shaun gave us. He has a gentle ease with customers. He wasnt pushy. He wasnt arrogant. He was honest. All of this aided in our decision to buy the Countryman.The personal attention and general care given to customers at Mini of Grand Rapids/ The Sharpe Collection is truly unparalleled with other car dealerships. We have sung your praises to our friends who now want me to drive everywhere because my new Countryman is so cool. Thank you Mini of Grand Rapids/ The Sharpe Collection. Well send all business we can your way.

Even though our used car buying experience started out with a bit of a bump, the team at Sharpe showed they are committed to their Sharpe Promise, from the sales floor to the owners, and worked with us until we were completely satisfied with our purchase. I would recommend Sharpe to anyone who is looking for a new or used vehicle and wants the assurance of a dealership that is committed to their 100% satisfaction.

I brought home my BMW MINI from Sharpe Collection GR last evening. I am super happy with the way I was attended right from my first email till I drove the car away, thanks to Jason Deutsch- my sales person. All in all, Awesome service, helpful staff and well-done showroom that suits the brand MINI aptly.

I purchased a CPO BMW 328 Xi Wagon from them, somehow the title was lost at the dealership. Its been 60 days and we still have not received it. The temporary registration on the vehicle expired 21 days ago (we can no longer legally drive the car). The State of Michigan website says its 7-10 days or $5.00 more for a same day title replacement service. The Sharpe Collection have been very unresponsive to my calls, from the Sales Manager on down. I havent received one response regarding the status of the title or have they returned my phone calls. Caution extremely poor customer service!

I have bought many cars over the years and this was by far the best experience I have ever had. They are making buying a car a pleasure again. I really liked the no hassle style of sales.

Dan was very easy to work with and very accommodating to my schedule. The process was smooth and quick. Thanks Dan! I appreciated your flexibility.

I bought a pre-owned vehicle from Sharpe in May 2016. Emily was wonderful to work with, I was very happy with the price, and it was really a pleasant experience. I will look to them first the next time I am in the market for a vehicle. Highly recommend!

These people are an absolute joy to work with. Larry Brandsen made the purchase of my Jaguar simple and easy. I highly recommend The Sharpe Collection for your next automobile purchase

The service department was great. But it was difficult to locate my vehicle and keys after scheduling a pick up date and time.

I had the best experience purchasing a vehicle at Sharpe. Shaun Waid is the best salesperson. I highly recommend calling Shaun for your next vehicle.

Dealt with Shaun on a used car. He was polite. I typically hate the car buying experience. It was better than I expected. They treated me with respect and met most of my expectations.

When we arrived to Mini of Grand Rapids to take delivery of our new Mini, I was surprised to find my new MINI inside the showroom. What an awesome feeling of importance to have Shaun Waid, our Motoring Advisor, show us how everything worked on our Mini.Thanks again Shaun for an unbelievable car buying experience!!ps..I forgot to mention, I absolutely LOVE my Mini!!!

This was my second time purchasing a Mini from Sharpe.I had another nice experience.Shaun even called my insurance company for me.I am loving my Mini.

If you need service on your BMW, contact Jason Bigelow in the Sharpe Service department. He will take very good care of you; we have never been disappointed when Jason has coordinated our maintenance and service needs.

Buying a new car is typically something a person goes into very excited!! Well, for me, I was apprehensive, nervous, fussy, inpatient and overall not real pleasant at the beginning of my journey. It took all of about 5 minutes in Jeremy Dutchers office for him to recognize all the craziness going on inside my head; 5 minutes for him to completely take the reins, validate how I was feeling and move me forward to where I should have been from the start, SO VERY EXCITED! He was patient with all of my ridiculous requests and never pushed me into any decision, even though he could see clearly what was best!! What an amazing experience!!! Not only did he find the most perfect car for me when I didnt even know what perfect looked like, there was an amazing team that took care of me every step of the way!!!! They dealt with the details, the paperwork, the indecisiveness and all the intangibles while I simply showed up, signed the papers and drove away; not just as another Sharpe BMW customer but one of the family!!!! We are so fortunate to have one of the very best BMW dealerships, right here in Grand Rapids. Sharpe customer for life!!!!

Deceptive pricing on dealer program cars. Not honest dealer.

Excellent customer service! In Sales, Anthony is awesome!

Very pleasant and relaxed interactions. Accommodating of my requests and strong proactive communication!

Great ExperienceI lease a new BMW 750 from The Sharpe Collection and had Larry Brandsen as my sales associate, Larry was awesome to work with,his attention to detail and the whole process was great and have referred several people to Larry for there car needs

Amazing service department and if you are buying, definitely see Emily Fortier. Knowledgeable, candid, and makes sure you are leaving with a smile on your face.

Just purchased a used 2016 Mazda 6 from The Sharpe Collection. Great experience. Shaun Waid was easy to work with and made the process hassle free. Brent Willyard, the internet sales guy handled my inquires in just the right way and I appreciated his help. Love the car and would buy from this dealer again.

I bought a preowned Mini Cooper S from Sharp. Brent Wilfong and the entire sales team made this a very positive experience.

Great Experience and a Great Client Advisor! Dan Erdei was knowledgable and professional! If your looking to buy a BMW I would recommend that you work with Dan.

Shaun Waid was a pleasure to deal with. The Car was exactly as described and so far we are happy with it. I would recommend getting ahold of Shaun Waid for a painless purchase if your in the market for a pre owned vehicle.

Top notch service and I absolutely love my new Range Rover Evoque. Brian was great to work with, professional and made the process totally seamless.

Very nice place to have you car serviced.

I recently bought a 2010 BMW X5 from Sharpe BMW, my salesman, Ric was both helpful and non-pressuring and I had an enjoyable experience buying my car. While there was little flexibility in price from the dealership their service department has made up for it. I order mats for my vehicle and while they did mess up in ordering the correct mats they mailed my the correct trunk mat to my house at no charge. However, when I took delivery of my vehicle there was some gunk in the second rows drink holder, not a big deal but still kind of gross. Also, I originally made a service appointment today, August 1st, on July 25th but Sharpe called me yesterday wanting to reschedule because they were overbooked. However, considering that they are repairing a very small rip in the front passenger seat I cannot exactly be overly demanding, especially since it is being preformed at no extra charge to me. Besides a few small issues I like my car and the service I have received.

We recently leased a new Mini Cooper from Sharpe and found the overall experience excellent. Living in Charlevoix we had some reluctance about working with a Grand Rapids dealer. We stopped by the dealership on the way home from a short trip and met with Shaun Waid, who gave us a great introduction to the Mini. After a test ride we were almost convinced. After getting home we talked with Shaun a couple of times and lined up the vehicle we wanted. He arranged to have the car delivered to us in Charlevoix. His work, and the excellent paperwork of Nicole made the whole transaction very smooth. We love our Mini and really appreciate the great service from Sharpe.

Friendly staff and they made a car purchase as painless as it could possibly be!

Service is top rated. Best dealership around.

I found Jeremy Dutcher and Anthony Soule to be helpful and due to them this was a very favorable sales experience. Both are an asset to the Sharpe Collections.

April 23, 2016Sharpe BMWTwenty years ago, Francis Fukuyama, then a senior social scientist at the Rand Corporation, now at Stanford University, in his book TRUST argued the thesis that a culture that honors trust in business dealing provides an essential social capital to the economy. To associate the word trust with the experience of buying a used car, for decades, seemed like an incompatible mix. From our buying experience, The Sharpe Collection BMW has made trust an included option in their business dealings.The longest missing “car option” in automobile business dealings for generations has been trust. The longstanding negative cultural icon of the sharp-dealing used-car-salesman perpetuated mis-trust. It may take some time to change. The “internet of things,” connectivity, and the free flow of information are, however, forcing that transition.The internet is facilitating change in the experience of buying a car by free and open flow of information. The internet has disseminated information regarding cost, option packages, resale value, financing, insurance and warranty information. The luxury car dealers in particular are certifying their cars and standing behind them with a variety of included and optional warranty coverage packages. The free exchange of information, both online and in person, at Sharpe BMW created a sense of credibility and trust. My husband and I were comfortable and pleased with the experience of buying a certified pre-owned BMW loaner vehicle at Sharp.I live in Ohio, a few hours drive from The Sharp Collection BMW in Grand Rapids, MI, but the internet allowed me to shop online, find the car with the options I wanted, contact Sharpe BMW, and close the purchase and financing in a matter of hours. The salesman, Steve Glenn, aka “client advisor,” was truly a client advisor. He answered all questions without contest or irritation, backed up his answers with documented facts and figures, and was patient and professional. We first spoke late on a Monday morning. The sale and financing were completed by that afternoon, and the car was ready for delivery, on our mutual schedule, two days later.The delivery experience was efficient, professional, and thorough. Steve Glenn, our client advisor, with the backup of Eric Fillinger, a “BMW Genius” a la “Apple Genius,” gave us a hands-on demonstration course of all the electronics, communications, voice command programming, and other options. In the week since purchase and delivery, they have called me, to assist with any problems and further instruction.Their supervisor, Jeremy Dutcher, BMW Sales Manager, cordially greeted us and was kind enough to make a restaurant recommendation: My Old Goat, a nearby farm-to-table restaurant that we thoroughly enjoyed. George Sharpe also cordially greeted us and checked that all was well.Nick Green, Business Manager, gave us a short course on all the included and optional warranties on the vehicle and efficiently guided us through the finance process paperwork.This is the second automobile that my husband and I have bought online. Both times it has been a good experience. At The Sharpe Collection, it was a great experience, marked by fair dealing, professionalism, and the ultimate automobile option: trust.LindaToledo, Ohio

My familiy (wife and 2 young children) were in need of a replacement vehicle. We had been to 3 other dealers looking that day with a terrible experience at the first stop. I had almost given up for the day but we were driving by and stopped for 1 last stop. My wife and I were walking down the rows looking at there stock. Shaun came out the door and asked if we needed anything and we said we were just looking and he simply said ok and to let him know if we had any questions. That was the 1st thing I immediately noticed, they did not chase us around even when I told them as other dealers that day did. We saw 2 cars of interest and then I did go back to get Shaun. He was extremely friendly to talk to. He did not give us any type of pushy sales pitch. He was nothing but helpful and very polite and professional. We asked some questions and he gave us the answers. It was a very pleasent experience if you can believe buying a car is. We told him we were going to go home and think about it and he said ok sounds great again without any pressure. I cant say enough how much I appreciate that. We did decide to purchase one of the cars we looked at the next day. I called Shaun I told him we would take it (2005 BMW 530). My wife and I went back and the car was all ready to go with a full tank of gas. Even the paperwork was fast and freindly. Shaun went over all the details of the car and the functions with us and we were on our way. The whole experience start to finish was 1st class.

Purchased my second BMW through the sharpe dealership in grand rapids mi. worked with todd kerkstra, who found the bimmer i was looking for. had a few extra items added to the vehicle, signed papers in no time, went through orientation and drove off. ive had my first bmw 330xi for ten years (and still do) and hope to enjoy this bmw 550i xdrive for another ten more. cant say enough about the service i had on my first bmw. the sharpe collection dealership wants customers to feel satisfied, they delivered. i thoroughly enjoy driving the ultimate driving machines.

Brent was very helpful and answered all our questions! Would do business again.

I just took delivery on I believe my 8th BMW from Sharpe. Ric Conkey and Bryan Dandurand were exceptional in their handling of my lease. My wife and I have driven BMWs fron Sharpe for a number of years and have never been disappointed in the customer service provided. My last vehicle was a departure from BMW and a mistake, I am happy to be back in my Beemer and back in the care of Sharpe service with Jason Bigelow. As stated before, never a disappointment only a pleasure to do business with these people. Thanks guys!

The entire process of buying a car was foreign to us, you see the last car we purchased was in 2003. Not wanting to walk into a dealership and have the proverbial salesmen swarm engulf us, we went to the dealer website, read the Bios for each of the Client Advisors and selected one that we thought would best fit what we were looking for in a salesperson. From day one we knew we had the right person! Ric Conkey spent every minute we asked for answering every question we had. His knowledge of the Sharpe inventory was amazing. Walking us through, step by step, the subtle differences of each model helped us make an educated decision. Yup, thats what we got, BMW 101, from the professor himself. Im certain that if youre looking for a vehicle you cant go wrong looking at the Sharpe Collection. The only issue we had was with the pricing policy - We understand it, doesnt mean we have to like it. When all is said and done though, there is no doubt, youre going to get the absolute best price possible........And..........the best driving vehicle. Our 2012 BMW 535ix is a dream to drive, a computer on wheels, awesome! When you go to Sharpe BMW, ask for Ric Conkey, and as he walks you around one of their amazing BMWs, pointing out the thiss and thats, ask him to show you how he unlocks the doors using the BMW badge on the front of the car! Very slick Ric!Steve & Margie Gerencer

We have bought an 2013 x3 from the sharpie bmw collection, great service especially from Quentin Groce if you ever want to purchase a bmw ask for him he will defiantly get the car you want give you the best ideas and will help you understand everything bmw has to over really a great sales man

Great place to buy a car. Awesome customer service from beginning to end.

We had a good experience, overall.

Great customer service. .

Awesome!!!

Buying my used car from Sharpe was a great experience. I found the car online. I was pleased the car looked just as good in person as online. Shaun was my salesman and was helpful throughout the purchase.Im very pleased with my new car and Sharpe dealership. Two thumbs up. I would recommend Sharpe!