Will in sales makes things easy and painless. Highly recommend him for any new or used car needs!

We just purchased a Volvo XC60 from Betten. We worked with Simon and he was professional yet personable. He responded promptly to our questions and didnt pressure us to make a decision. They made sure we knew how to use our new vehicle and were excited for us. Their excitement was contagious! I highly recommend Betten Imports! You wont be disappointed!

This is the best service center your Volkswagen can have and the prices are comparable to the local shops. I drive all the way from Hopkins, Michigan to get oil changes and services. The staff is very polite and the waiting room is fabulous! TRY IT!

I took my Mercedes in for regular b-service maintenance, and also replace a broken part.Ive had my car for over a week and now my car is worse then when I took it in! Almost 4k down the drain for what!? RIP offs! I just know my car needs fixed asap. Hopefully they have the best certified mechanics as they should. Such stress it has caused me.😡

Just purchased a Mercedes E-450 from Jimmy Howard. My experience with Jimmy was outstanding and could not ask for a better transaction. Everyone at the dealership was kind and attentive. I highly recommend buying from Jimmy and the dealership. I am a very happy customer.

Service was great. The attendant that worked with me was quite helpful, would recommend going there for assistance anytime.

Worst service ever! Called the service department several times and received no return call. Just called the parts department and Jason was rude! Wish I would have read the other reviews first before attempting to schedule an appointment with this dealership. The receptionist was very nice every time I made an attempt to reach someone in service. Will not ever do business with them again and I do not recommend doing business there.

Worst welcoming service (volvo). If you order via online service you will receive most humiliating customer service. Front desk representative judges your appearance and even says get out

Bought our first Volvo and did the overseas delivery and had an outstanding experience. But once stateside and doing regular maintenance through Betten has been a nightmare. The service department is so unprofessional and condescending. Weve had to have some things fixed and I cant even go into details because it would be a novel. Bottom line is that I would never buy another car through this dealership again. The car might be premium but the service is far from. Didnt even do a quick car wash after they had our car an entire day for service.

We just finalized the leasing of an Atlas through Will Swets here last weekend. From beginning to end, it was a fantastic experience.The process that led to us finalizing the deal was easy, structured and painless. There werent surprises along the way and Will did an amazing job of holding our hands through this entire purchase. From the first call with him to final pen-to-paper, Will was as authentic and considerable a sales person Ive met yet. He didnt try to sell us, but instead match us to the correct vehicle. He asked great clarifying questions that made us double-check what our true intentions were with a new vehicle, and for that we are grateful.Not only was Will great, but our entire experience from first visit to drive-off was pleasant. We felt like Betton did a great job of presenting themselves to us in a friendly way and not a hard-selling way. The building of the relationship between us and them felt very natural and comfortable.Yes, we did request additional info from other dealerships regionally, but they failed in most every way that Will and team excelled. The Atlas we went with not only had more features that we needed (especially along the safety spectrum), but at a cheaper cost than most domestic options.Thanks, Will and Betton - well always remember this as an ideal purchasing experience!

Just got set up in a new 2020 Volvo V60 by Mark Maslonka! Just prior to this car, I had another 2020 V60 but was rear-ended by a dunk driver while I was stopped at a stoplight. He was probably going about 50 mph and I could not be happier with the protection and safety Volvo afforded me, which is why I got the same exact car! Aside from the vehicle itself, Mark and the whole team here were phenomenal, very professional and efficient and worked with me patiently. Absolutely will be coming back if I ever need another car!

Took weeks to get my car finished, They said I needed back brakes, but I went to my family mechanic & they said my brakes were perfectly fine ! They tried to get me for 400$ worth of brakes ! Do not recommend not professional at all !

What a great staff. Thank u everyone at Betten Imports for a clean ride and transaction. Loving the 2018 Tiguan. Very professional transaction. Be back in 4 years to trade in for something again.🙂🙂

Fast friendly and good price for the service compared to others.

Never had an issue with the company, until they fired one of, if not their best employee. Someone with over 30 years of their life working 50+ hrs a week, dedicated to the business and developing positive customer relations. An absolute shock and disgrace.

The Mercedes team was nice and the place had a very good waiting area with individual workspaces where I was able to work remotely. However, After inspecting my car, they gave me a list of about 12 suggested repairs/service, half of which I knew to be unnecessary.For example, they recommended I replace the cabin air filter. I had JUST replaced the cabin air filter myself prior to bringing the car in.Also, despite the fact that I was only there for a free recall repair, they performed an engine diagnostic and tried to charge me for it on the back end (to be fair, the check engine light was on, but I told them right when I got there that it has been on for a while and it is not a problem that affects the performance of the car)—luckily, they removed the charge when I objected to the manager.Overall, would not recommend.

Outstanding purchase experience at Betten Mercedes-Benz, with Raymond Woellhaf as our sales consultant. Highly Recommend both Raymond and Betten Imports. Great attitudes and customer service by all involved.Purchased a new 2021 Mercedes-Benz GLC300 4Matic. The entire team absolutley knew their products, and went over and above to make the process pleasant/no pressure. We were cross shopping a Volvo and everyone, both Mercedes and Volvo people, were genuinely interested in making sure we got the right model for us.

Had my car returned at the end of the lease to this dealership, as a courtesy service by another dealership. They have not entered the details in the system for another 7 days, which caused extra charges to hit me from the leasing company. Poor experience.

Outstanding dealership. They are very professional and customer orriented. Worked with me to find the best service for my car.

I had a very difficult time talking with anyone in service. On several occasions I got a very nice woman who answered my call and each time when I was sent to service no one picked up and my call went back to the operator/receptionist. I finally left a message for the sales manager who was involved when I purchased my XC90. He got back to me and after I expressed my frustration arranged to send a valet to pick up my car and leave me a loaner. He also verified that the tow hitch I wanted installed was ordered and would be installed. One interesting issue: a few weeks after my service I got an email encouraging me to replace my wiper blades and implying 5hat the service department had advised m3 of this. No one in service mentioned my wiper blades..

Excellent service. Attentive and knowledgeable staff reduces the stress of car repairs.

Another satisfied customer. Need a quality pre-owned or certified pre-owned. Stop in and see Simon Miller. Hell take good care of you!

Would not recommend going to this establishment to purchase a car! I unfortunately made the wrong decision and bought a car from this establishment and it has been nothing but unpleasant and a terrible experience! The service here has been awful and rude since the moment I walked in, with the first question I was asked was if I could even afford it! I have had nothing but rude encounters and very unproductive conversation! The lack of communication has also been terribly inconvenient as I bought my car right off the lot in full 3 weeks ago and my license plate still has not been sent to me and has been nothing but a hassle to get with zero communication on there part!! This establishment needs a reality check and needs to improve in every area from customer service to just getting things done and doing the job they promise! I have lost all confidence in this establishment and will not be recommending but warning of the terrible and inconvenient experience you will most likely have! Overall very very disappointing in this establishment and would not recommend anyone going here to buy a car!

Just got a 2013 Lexus IS 250 from josh and it was in amazing shape ! They are very good with their customers. 10/10

Everyone was very helpful! Will S. was my sales person and he was fantastic!! He made my experience exceptional and smooth from beginning to end!! Thanks again Will!!

Fantastic service. Such an easy process to get a new Volvo through the subscription program. Thank you!

Awesome love my new lease vehicke the personal are great people too.

Worst customer service. They keep you on hold for long time and keep you in loop. The front desk folks doesn’t have the courtesy to listen. After a long discussion, they transferred to the manager and the call went into loop again.This is the worst service I experienced ever.

Great services. Great people best oil change services.

A Mercedes is really not that much more expensive than a KIA. I currently have a Honda CRV and was looking for another smaller SUV. I purchased a Mercedes GLA 250 from Betten Imports. The salesman, Jimmy has been working there for 20 years. He was very knowledgeable. They have very good warranties with their vechicles and they only need oil changes every 10,000 miles.

I did not go there... But I did drive by and laugh... As I revved up my Detroit muscle

Good experience. Very nice people.

Simon Miller was exceptional in helping me purchase my Mercedes. I recommend seeking his service for yourself.

Visited here on a snowy day with my boyfriend accompanying me also looking for a new car. Wanted to see a certain model that had been discontinued/updated (E-400 coupe) which is understandable. The guy in the showroom was super helpful in that, but they did have the updated model available to show. We were shown to a pre-owned salesman, John I believe. Who did not seem to be interested at all in working to show me anything similar, comparable, better, different or even the updated newer model (which if properly sold, could have been purchased since I really love this make/model). He wasn’t rude, but a lot of excuses and unwillingness when I asked if there similar I could try/see. He kept saying he didn’t have anything that matched horsepower so it’d be too different...? We came and left after 5 min hitting a dead end with him. Personally, I think pre-owned inventory is extremely limited here - and our specific salesperson was just such a bummer in help shopping for something I was so excited for.So we left and bought two cars by the end of the day: New Jeep Wrangler from Courtesy Dealership and a 2018 Mercedes-Benz E-400 4MATIC from Vroom.com; cash :)

Recently purchased an Atlas Cross Sport and would highly recommend Will Swets. He and the entire team at Betten were wonderful.

After a poor experience at my local Volvo dealership, I opted to returned my leased XC60 to Betten Volvo instead. Mark was very responsive and helped me find a great new solution. I’m hopeful for my new relationship with Betten to continue to be a great one.

Went in for the GLB. Poor customer service and follow up. Ended up buying the new high country traverse.

Mark at Betten was a huge help in finding my perfect new car. He was prompt, respectful, and made the new car buying experience a blast!

Needed to unload my fathers late model Mercedes, they paid top dollar! $2k more than CarMax, $1k more than my next best offer. Fast, easy transaction ... Best of the Best!

Great experience all around! James even came in on his day off to do my new car delivery! Traded in my old (2006) Volvo; had awesome experiences with the service department over the years, too!

Worst place ever, have had our car for 2 1/2 months...went in running to fix a hard start...still dont have it back. They have said tomorrow for 2 weeks. Thrn done today by 11...yep my friend is still sitting up there waiting for car!!!

Nice people, very helpful too.

Mark was amazing! Efficient, thorough, and extremely knowledgeable! In and out w a new XC90 in no time. Zero problems, fantastic experience as always!!

Very nice.

Nice people. They do good work and are professional. 3 stars due to most employees not wearing masks. Kind of scary. Feel bad for the staff. COVID hospitalizations just waiting to happened.

Just got a new Volvo XC90 through the Volvo subscription plan. The process was quick and easy and was a great deal. Thanks to Mark in sales for making everything run so smoothly!

Working with Keith Yeager at Betten Imports was a pleasure. He was knowledgeable about the features of the car we bought and committed to helping us make the right purchase decision. I appreciated his sense of how to talk to us about both performance and luxury. Keith enthusiastically took care of us and got us into our (perfectly detailed) car easily, quickly, and confidently. He even found us a better interest rate on our loan! Talk to Keith if you need a Volvo or Mercedes.

Great service!

All the lights on my dashboard had lite up & it was beeping at me. I decided to bring my car in to Betten Imports on 10/14/20. I received a text message with the recommendations. The recommendations are as follows: air injection pump (smog pump) secondary air pump supply hose is cracked cause vacuum leak, valve cover gasket replacement cylinder head cover is beginning to leak; vacuum pump leaking engine oil, wiper linkage arms are misaligned, wiper blade replacement streaky, brake flush brake fluid moisture content above 4% flush recommend, boots, wheel bearing service, brake job rear. I okd the engine related portion. I sent another appointment for the wheel related portion. I got another text message stating it was ready for pick up on 10/20/20. However, I did get my car until 10/21/20, because they are open later. Since I left it on the 14th, they had it 7 days. I get there, pay for the services. The worker says, well, the engine light lit up again, do you want us to check it? Why would you tell me my car is ready, had me pay for it, when there was a problem? I told him, yes, because I did not plan on picking up a car that was still having issues. He comes back & tells me the technician wet the coils, which is causing the engine light to come back, but once it dries it will be ok & if not bring it back. I did not drive my car on 10/22/20. I drove it on 10/23/20. The engine light was still on & the car was shaking. Please note, the car never shook until they wet the coils, which was not listed in the findings. I called them & told them my car was shaking, they said to bring it in, I couldnt bring it in on the 23rd(work issue). I brought it back in on 10/26/20. The rep states the issue is the spark plugs. I informed him, my car didnt shake until they wet the coils, but he proceed to tell me its not the coils its the spark plugs. I asked him, where is the coils in connect to the spark plugs. He informs me the coils connect to the spark plugs. Problem number two. Why would we not consider that wetting the coils cause a malfunction to the spark plugs? It is frustrating when this is now the second time I have come in and now its a new problem. Ok. My car was ready on 10/27/20. Was informed that if the lights come back on its the coils. Please remember, they wet the coils, & they had the coils in mind from the beginning, but they said its not the coils this time, its the spark plugs. On 10/29/20, the engine light came back on, AGAIN. The light came back up in the evening. So I called the next day, on 10/30/20. I called twice & left voicemails. My calls were no being return. Since they refused to call me back, I went in person on 11/02/20. They told me a technician would see my car right away. An hour later, they tell me the issue is COILS. I could have my car back Wednesday/Thursday. This is the 3rd CONSECUTIVE week, that I have had to come in ever since they touched my car. In addition, I asked for a loaner car. I asked for a loaner from the beginning of my visit since I still needed to return to work. They told me they didnt have any but they could take me home. No. I have been here 3 weeks in succession and I dont want to be almost a whole week without a vehicle. Be the way, the coils will ONLY cost me $500. The level of miscommunication is disrespectful. My calls werent being returned, then I ask for a loaner & couldnt get one. I didnt get a loaner until I reminded them I have been here 3 weeks in a row. Also, it took them about 45mins to tell me a loaner was 30mins away, but once they got it, it couldnt be release to me for another 2hrs. Why was I not informed of this for the initial request for loaner? I had to come back after work to pick up the loaner. I make this complaint while they still have my car, because I do not feel confident that it will be worked on appropriate unless I file a complaint. The ONLY REASON, they still have my car is because I was not safe driving it back home. What a joke.

There were some differing opinions among the VW Service staff as to whether my 2020 GTI which Ive owned for about six months and has about 2500 miles on the odometer should be in for an oil change based on VW Car Net having alerted the dealership that it was overdue for one. It was decided that the correct answer is ?No.? While my car was in the crew did turn off the oil change light and fixed an annoying rattle that was caused by a rear seat latch in need of adjustment. Less than an hour after driving in I was driving out again.It was great the whole way. Jared Gipe went straight to work on finding the car I wanted. He and the sales manager were able to locate my car and get it to me in just a few days. The sales process was smooth and easy, plus they were able to get a great loan rate for me.

Very laid back no pressure environment. Would recommend for your next car purchase. Ask for Jimmy Howard.

Just bought a new Volvo from Mark and everything was great!!

Like most people (I think), Ive always dreaded the idea of walking into a car dealership. But this weekend I bought a car from Betten and was very pleasantly surprised! Our salesman, Keith Yeager, was patient and knowledgeable. I did not feel pressured to make a purchase and definitely did not feel like he tried to up-sell us on anything. To the contrary, he pointed us to a car that had everything we wanted at a very fair price. Dominic, who handled our financing, was also a pleasure to work with. Thank you both.

I have gone here for a very long time. No longer incredible quality and longevity, they are still very good. Something for everyone Volkswagen Volvo the Mercedes My Mercedes is made in America Sweet home Alabama.. Oh well reasonable price for what you are getting and very safe vehicles:..

I just bought a car with Keith, I basically told him what I wanted and my price range and he found me the perfect one! It was super painless and quick process. I never felt pressured and was very happy with the customer service all around! Definitely will be shopping at Betten from now on for my vehicles! - Also to add keith has been quick to answer any and ALL of my questions during the learning curve of the new car

Great experience Mark did a great job helping me out highly recommend Betten volvo!

I had a really good experience working with Keith Yeager, really professional, cares, and is knowledgeable. Best in the area. I would also recommend working with Jason Jeffery for technical needs, up-front guy and a walking Volvo encyclopedia.

Keith Y was awesome to work with! Helped my wife and I find an amazing car at the right price! Great attention to detail by him and the rest of the team, we felt very appreciated and well taken care of.

Nice place

If I could give no stars I would, being a Mercedes dealership you would expect top of the line service that is what you pay for, my car was brought into the service center in June (that’s right you heard it June ) I still am waiting to get my car back, all summer !!!! Insurance money wasted for all these months with no car. Called multiple times, every spoke to managers always the same story we are waiting for parts and then have to install them (every week ) . You lost me as a costumer and hopefully everyone that reads this!!! Update I had the car back for 2 weeks and had to bring it back to your dealership for the same problem!!! Now it’s been there again ever since.

Its a great experience every single time. I keep going back because of Todd and John in parts and Jim in Mercedes service department. Todd is always upbeat and courteous to customers.

Great service

Lucky are the people of Grand Rapids!When you have a car emergency on the way to a wedding, 12 hours from home, you can only hope to be in the vicinity of Betten Imports. Because this is what happened to us and I have to say when you are in dire straits and you find a place with the resources, expertise and customer service like Betten Imports it is a huge relief. We (barely) made it to their place and from then on we couldn’t have been in better hands. It was like the moment we drove onto their lot, our troubles were shifted from our shoulders onto theirs, and they didn’t mind. The trouble was immediately and accurately diagnosed, the needed part was in stock, they fit us into their schedule the same day, a shuttle service brought us to where we needed to be in the meantime, the car was ready when scheduled, and that all for a very competitive price. It is one thing when you bring your car regularly to a dealership for a checkup and you get good service but I feel the true grit of a place comes out when there is no hope of return business. We couldn’t have asked for more professional, knowledgeable, customer oriented treatment. It was a truly awesome experience. Thank you to all for what you did for us that day.

I had the most wonderful experience at Betten Imports! The sales staff(especially Monique) and everyone that I talked to or came into contact with was extremely friendly and helpful. They were upfront about all the fees and costs of buying my new Volkswagen, they were very knowledgeable about the vehicle and concerned with my satisfaction. I have purchased Volkswagen vehicles from other dealerships and have been less than impressed. It was refreshing to have everything be transparent and exactly what they promised. I would highly recommend Betten Imports!

I bought a car here recently, and had the great pleasure of working with Aaron. I was really happy with the overall experience, Aaron did a really great job, but would like to recommend that the management check into a few opportunities for improvement. First, the warranty information was not accurately reflected in the signature documents. I was told this would be corrected. Second, I noted that the company they use for extended warranty insurance does not enjoy an overall favorable rating with the Better Business Bureau. This is being looked into by the dealership. Overall, very pleased with the dealership experience.

The single star is for the polite woman who answers the phone. Unfortunately, she assured me the service I was scheduling would be covered under warranty, as I told her I would schedule maintenance elsewhere if it wasnt covered. Ultimately none of the service was covered, and I was over charged for an oil change, which I called to question 4 times without anyone calling me back. After finally reaching the manager he responded, if you dont trust us, we dont want you here. Ive had years of tremendous service on the Lakeshore and will gladly continue driving there to save in my pocketbook, sanity, and be treated with respect.

Great experience with Mark and staff! Quick and easy

Kevin did a great job making sure I got the exact vehicle that would suit my needs. I do a lot of driving with in home health care, and needed something that was comfortable and reliable in any conditions. Great personality and followed up to make sure I was happy after the purchase and answered any questioned I had. I would highly recommend that you stop and see him when shopping for a new vehicle. Thanks Kevin.

Just recently bought a Jetta from Keith. He was able to find me a car with everything I wanted plus more at a great price. Less than a week of having the car I started having transmission issues. Keith made a point to get my car in the shop asap and took care of everything! I could not be happier with the service I have received and will definitely keep doing business with Keith in the future

Having been here several times for my Volvo services, they are the most professional service center I have ever been to. The technicians are efficient and get your car in and out as timely as possible while doing quality work. Though appointments are often difficult to make work as they are often booked out at least a week in advance there is clearly a reason for this. These guys will take car of you and your vehicle like you are one of their own. They are very knowledgeable for all years and models of Volvo vehicles. The service staff is super friendly, and the waiting area is packed with plenty to eat and drink as well as personal offices to complete business in. They dont try to push service sales on you, they tell you what your car is due for and if anything is amiss they will let you know right away. I only give four stars because it is difficult to get them to give you a loaner vehicle while your car is in service. You often have to book for a specific date in order to obtain a loaner vehicle and for a lot of people, myself included, it probably doesnt fit into their busy schedules. Take your Volvo here and you wont regret it, as the saying goes you get what you pay for but at this dealership it feels like your dollar is stretched the extra mile and your business is appreciated.

I went to Betten Imports after seeing a Volvo online. I received prompt email response to a posted question. I worked with Diego Lopez in sales and it was a pleasant, non-pressured experience. I received a very fair amount for my trade in. I would highly recommend working with Diego for your car buying experience. The service staff did an amazing job on detailing the car and I will get free car washes for the life of the car. Great experience overall.

I recently bought a new car at Betten. My sales representative, Kevin was wonderful. I had gone to 6 places prior to Betten and had terrible experiences. I knew what I wanted and what I was expecting for my trade. I had told Kevin early in the conversation, that if they couldn’t meet those needs then let me know and I wouldn’t waste my time. Kevin quickly went over things and was able to say they would accommodate that. When the paperwork didn’t perfectly reflect what I had discussed, it was edited and fixed within 2 minutes. I love my new car and would highly recommend buying a car from this dealership and working with Kevin.

From the minute my husband and I walked in to the dealership we felt at ease. I had requested a time to test drive a vehicle through their website and was responded to in a very timely manner. We were connected with Rick and he was great. We explained to him what we were looking for and our concerns with certain vehicles. He put our minds at ease and sat with us and explained in detail any questions that we had. Ricks excitement about his job and finding us the perfect car made my husband and I eager to buy from Betten Imports. Thanks Rick for all of your help!!

Ive just recently purchased my fifth car from the people at Betten and I had a great experience. It was the first time Id worked with Jared and it was probably the best experience Ive had. Jared was enthusiastic, knowledgeable and most importantly he listened to what I needed and wanted in a new vehicle and worked with me to make that happen. I hope to deal with Jared for all my future cars going forward, he did a great job!

I had the great pleasure of working with Tony to find my dream car. Tony was extremely knowledgeable about the vehicle and was very accommodating of my familys busy schedule. He helped us stay within our budget and made the buying process seamless. It is rare to work with someone in this field as kind, compassionate and honest as Tony.

VW Service and Matt Sherman deserve another star. I’m treated so incredibly well here. This place always goes above and beyond to make things perfect. I cannot express how happy I am with them.

So disappointed in sales manager. I’ve been a loyal customer for the last 9 years (3 leased VWs).I tried to get them to work with me on a used vehicle purchase this time but according to manager, there were no concessions he could make. He said you can’t “play” with the numbers on used cars like you can with new. Needless to say, the way I was treated I will never lease or purchase a VW again. I’d give it minus a star if it was available. After voicing my disappointment on the website email I was immediately contacted by manager trying to explain. Lots of excuses, too busy, salesman didn’t explain it correctly etc (salesman was a nice as could be however, his hand were tied).Customer loyalty and excellent credit mean nothing at this dealership at least it didn’t with me.

Jason with Volvo in service dept is the best service advisor you could ask for! He’s attentive, honest and devoted to giving the best experience, even when your car is not working well. He really goes above and beyond. Betten and customers are lucky to have him! Thank you Jason....

Easy to find location with knowledgeable staff. Parts/service department is top notch. Come here if you need OEM parts or service you are uncomfortable attempting yourself.

Jimmie Howard is the BEST to work with at Betten Imports. His genuine kindness and hospitality made me feel so comfortable going through the grueling process of purchasing a new vehicle. I visited four other dealerships before coming to Betten and I can say with 100% certainty that I was treated the BEST by Jimmie. This was my first time purchasing a car on my own (always had my father with me before) and I definitely felt the female bias at the other dealerships. As soon as I met Jimmie with his warm smile and welcoming attitude I felt at ease. He answered ALL of my questions and made sure I really knew what kind of car I was purchasing and that it fit all of my needs. He has even gone above and beyond and assured me I can contact him anytime I need to in the future regarding my car and he will do his best to help me with what I need. If you are looking for a previously owned vehicle, I strongly recommend asking for Jimmie Howard at Betten. You wont be disappointed!

Bought a used Ford from Simon. When i am in the market for another vehicle I will check them out. Very friendly and helpful, no pushy power sales here.

Jonathan and Paul helped me purchase my first car and it was a fantastic experience! I had never bought a car and was unsure all the steps that had to be taken and didnt want to be bullied around at a dealership like so many people warned me about. Jonathan and Paul were both GREAT to work with, helping with each step along the way and not pressuring me into things I did not want. It was the best experience I could have asked for and cant imagine buying a car from any where else! If youre in the market for a new or used car - I highly recommend Betten Imports!

A lot of reviews about how poor the service department is.....and its all accurate! Theres zero pride in the work here, in the treatment of customers, in the standards of service. Chris and Kim Smith.....your review is outrageous if its true, you should sue the heck out of them.They really dont care, clearly the owner isnt even smart enough to pay a social media/seo company to auto-respond to reviews from customers. Theyre making enough money to pay their dues at the country club, so why would they care right? Shame a business can get this big, being run so poorly.

Could not be happier with the customer service I worked with Kieth and he was very helpful and did everything he could to fit a car in my budget. The car I went to view looked exactly like the pictures and I could not be happier with my purchase!

Quick and hassle-free service made getting a car here easy and a great experience. Got a used 2011 Jetta and am loving it. No problems so far and the staff was extremely helpful. Diego was the salesman that helped me pick my car. They also have a very nice lounge for when you are waiting for paperwork or repairs. I would definitely recommend checking out Betten Imports for your next car!

Seamless Volvo purchase with great service !

I am disappointed and highly upset. Betten Imports does not deserve a star. Your slogan where relationships grow is not true at all. I have warranty and Ive taken my vehicle 3 times! for the same issue! The 3 times that I have taken it, each time I felt like I was not welcomed from the 1st 2nd & 3rd time. The staff made me wait(for a long time, it was not busy) and I felt were deliberately avoiding me. My car has not been fixed to this day. The relationship does not grow because you have avoided me each time... Mr. Matt Sherman you were of no help at all. Please, avoid this company. I do not wish upon my worst enemy, what I went through with Betten Imports.

I was incredibly impressed by the customer service at Betten Imports. I worked directly with Diego who worked to find me a Volkswagen Jetta that met not only my budget but all the amenities I was looking for in a vehicle. I also met with Shay who was super helpful with financing. Purchasing a car at Betten Imports was a truly wonderful and seamless process.

Great dealership. First time in with our XC60 and could not be more satisfied. A++++ in my book

I had a truly outstanding experience at this dealership. I bought a 2015 Volkswagen Jetta for a steal of a deal, and the dealership interest rate was only 1.9%. They beat even Lake Michigan Credit Union for financing. That was a nice surprise. The salesman, Jimmy, was really knowledgeable and helpful. Not pushy at all. I think Ill be buying all of my future cars from here. They are phenomenal.

Jason, the Volvo Service Manager, was very professional and knowledgeable. He is always this way and made sure everything was just right with my 60,000 mile check-up for my First Edition XC90! The service staff and technicians are professional, respectful and knowledgeable.

Best experience so far. Only my third experience buying a car from a dealer though. Jimmie was very easy going and could not have made my experience more pain free. I got the car for the price I wanted without a hassle. We will see if how the car performs down the road, but the buying experience was first rate.

Shenanigans.First trip we walked in and were ignored. I mean stood there for 15 minutes and were seen but completely ignored. Wife wanted to test drive the Tiguan, so we went back a few more times.In the end our sales rep sealed it by saying one thing in the parking lot but another in the office. Outside: If you put a deposit on it we can hold it for you a day or two, then if you decide you dont want it, no problem, we refund the deposit. He referenced Caesars Thumb in a joking manner. Inside, when I offered said deposit so we could think about it for one night: Just a minute, let me go get my manager... Manager was only interested in making the deal right then. It was the day before the end of the month, so my guess is they really wanted to sell a car. At that point the sales guy gave a five minute speech about how we should also buy the leather protection package, and he has it on his own vehicle, and if they cant get the stain out theyll replace your interior... and on, and on. We politely excused ourselves and never went back.I did give a second star as thanks for teaching us how to shop best for cars by the tremendous example of how not to sell. If you want pushy sales people (when you can get their attention) that dont listen, give you their resume twice (forgetting theyve already mentioned their years of experience at a different brand), give this place a try.

The service department is the best Ive experienced anywhere. Their knowledge and attention to detail seem to be second to none, and their rates are very reasonable. While I have an older vehicle, they still treat it like it was new. I may pay a little more to go with them, but they go the extra mile everytime, and the piece of mind I get with knowing it was done right keep me coming back. Customer for life!

Excellent service at the parts department. You do need to have the VIN for your car to find parts.

Service manager James listen to my needs and justify service

Purchased two vehicles from Betten. Smooth process and they offer life time car washes as a perk. However plan to wait 15-20 minutes for the free car wash. The visitor area is well kept and clean. Offer fresh coffee and snacks while waiting for maintenance on vehicles.

The service that I received was awesome! Matt did an excellent job of diagnosing the problem w my Passat. I thought the service was great, pricing was fair, and they were all very friendly and helpful. I had been to 2 previous places who did not give me their time and gave the wrong answers. Betten was great!

Came in for an oil change today. It’s sad to say, but I have had better service at a 15 minute quick lube!!!!!Just bought a Volkswagen Beetle. The original owner bought it off of the showroom floor at Betten a few years ago. All of the service has been done at Betten and I thought I would keep that going.I called for an oil change at the beginning of last week. Their first available appointment for an oil change was nearly a week away. Okay. I scheduled it. I walked in the a gentleman immediately runs to me and asks, “Are you looking to buy a Mercedes?” I was dressed in a suit from work and a designer dress coat. I was actually going on for an oil change. I felt his assumption unnecessary and slightly judgmental. What if I had walked in there in sweatpants and a t-shirt? Would they direct to their used car department?I finally walked downstairs to the service department. I stood there (looking clearly lost) for about 5 minutes. 6 employees looked right at me and continued to walk. I asked a young man “Could I get some help?” and he seemed to not hear me, although he immediately made eye contact. After talking more loudly, he finally heard me.I waiting 14-20 minutes in line as they were helping another guest before even being talked to. When I got there, they said, “Oh, you aren’t getting your tires rotated too?” They he already put it on the sheet and we’re ready to charge me for it. Uhm. No. I said an oil change. My oil change took nearly an hour. I paid and they then told me “You’re all set and the keys are in your vehicle” That also didn’t sit well with me.The thing and really was the final straw were the OIL marks on my car from the workers touching it. I looked at the receptionist, trying to be as nice as possible, and asked, “Is that oil?” She walked away and got some of the service guys who grabbed airisole cans and wiped my car down. They did not apologize once. I left quickly. I honestly couldn’t have left quick enough.I had better service a 15 minute quick lube, which is pretty sad of you ask me.I felt uncomfortable and judged from the second I walked in the door. There were marks in my brand new beetle after an oil change and I had to pay for ANOTHER car wash (I had just got one 10 minutes before bringing my car in). I also felt like they assumed I was not knowledgeable due to being a women, a 24 year old one at that. They wanted to charge me for a tire oration when I literally judge has brand new snow tires put on not even two months ago and my tires were rotated then. Not cool, Betten. Not cool.The ONLY reason I am giving this place two stars is due to Todd, the parts manager. He is very personable and friendly. We had a great conversation while I was waiting on my car. Shoutout to Todd, you rock!I have reached out to their service manager and am looking forward to a reply from him.

I had the pleasure of working with Shay Straayer in the leasing of my Volvo SUV this past week. Ive been a Betten customer for the past 10 years and love the attention and service provided. Shay was absolutely the best; so attentive and committed to making sure I was comfortable with the operation of it before leaving. She called me a couple of days later to check in and see if I had any concerns or questions. I highly recommend Shay and Betten Imports!