We have been waiting for months for vents covers and a broken screen to be replaced. Now the trim has come off and needs replaced. Not to mention when we initially bought this Navigator, the wrong SUV was delivered and we were talked into taking this one instead. The screen was finally replaced and that’s it.What this service dept. likes to do is make appointments for items to be fixed then cancels them the day of the appointment. We have been given a variety of excuses ranging from the parts didn’t come in to taking the car for the day then letting us know the parts that did come in are broken, giving us the run around is their specialty. Also on one occasion they said they would do an oil change. When I came to pick up what should have been a car that was finally fixed with an oil change, the car wasn’t fixed (insert excuse). I asked how much for the oil change, he seemed surprised and said it was “on the house.” When I got into my car I had doubts an oil change was completed because they didn’t reset the settings nor was there a new sticker.The few weeks later another appointment to get the car fixed and they said they “had to do another oil change because I drove my car so much it needed it again.” Picked the car up still not fixed (insert excuse.)Now again this morning had an appointment for the car to be fixed and I get a call “they do not have the parts it’s back ordered.”Please learn from our mistake of purchasing a Lincoln Navigator from this business. Take your hard earned money and save your time by going elsewhere.

Update Fall 2021: Posting an updated review since my last from earlier this summer. After I posted I was contacted directly by the manager of the service center and they were wonderful in making up for my less than stellar experience earlier on in the year. Dale and his team are doing a wonderful job managing during a time when its extremely hard to find good team members and in a way that makes you feel heard/valued as a customer.Summer 2021: Weve been taking our SUV to Pfeiffer Lincoln for the last 4 years and recently the customer service and prices have taken a serious turn. Last month I took the car in for an oil change and when they rang me up it was more than double the usual cost - nearly $100!! We wont be taking our car there anymore for routine oil changes. We can get those down the street for less than half the price.Then, earlier this week I took the car in to get a noise checked out - an appointment that took two weeks to schedule because they were so booked up. Meanwhile, I was nervous Id get stranded on the side of a highway somewhere.They took care of the noise ($600 and 3 hours later) and when I went out to my car to leave noticed it wasnt washed - something they usually do. I didnt have the time to go back in and complain and ask why it hadnt been washed because I didnt have the time.Overall, Im disappointed with my recent experiences here. Were due for a new care in the next two years and will not be shopping for a Lincoln this time around. We had an Audi before this and their service, showroom, experience was by far better than at Pfeiffer.

Their service department is great. The guy I talked to explained all my options, and how much they would cost. An oil change included an inspection of my car, several different guys working on it/looking over it for almost an hour, and a wash. Its not a speedy-lube where youre cranked through in 10 minutes, and you wonder if they put everything back together correctly. Its a little more expensive, but Id rather pay more and know that they actually looked at my brakes to keep me and my family safe.

I needed an oil change. Joel was the guy who helped me. He was super nice and help me with the whole process! The one complaint I do have an oil change is nearly $100, this hasnt been the case in the pass. It would have been nice to know the oil change would nearly be double of what I usually pay!

Purchased a new F150 from Byron Center location as was surprising thrilled with the way they handled business as I have never even stopped in there. Was given a free oil change with my purchase and when it came time to use it they had sadly closed down this location. I called the Kentwood location and they graciously said they would accept the offer at their location so I scheduled an appointment. It was fast and the waiting area was clean with free drinks and snacks while you wait, I thought this is nice, I might have found my new dealer. Service guy comes out and says everything is all set, hands me my keys and go to leave. Open my door and immediately see grease from mechanic on my center council. Close my door and go get the service guy. He sends someone out to clean it right away in which he did ask if I was was happy which it looked good so i said yes. I leave a little upset but whatever. I then am driving down the road and notice the sticker was not replaced so I called to get the oil type and mileage/date of next service so I can update myself. Lastly, the next day, the center council is dry and still showing grease stains. Nice place, however I sincerely question the services received.

I bought my 2015 Dodge Dart from the 28th and Breton location and have been bringing it back for oil changes and service when a Dodge dealer is not required ever since. The service dept is top shelf! Craig, Joel, and the rest of the team are friendly, genuine, efficient, honest, and knowledgeable. When Mr. Pfeiffer was hanging around, he always made sure to say hello. 10/10 would recommend. Thanks for everything, team! I appreciate you all.

Service Dept did not check transmission oil levels ...twice.Took car in 4 times for oil changes, $125 Transmission diagnostics, and a 80,000 mile checkup all in a year... We told them about a transmission issue we noticed and asked about the oil drip also.Nothing was done or found. Said transmission was 100% perfect.For the oil leak, They added a dye into motor oil... Motor oil never got low as that was not the drip.Transmission really has bad shifting problem, so we scheduled an appointment but could not get us in till following week.I could not wait... so I Finally checked the transmission level myself only to find it extremely low and had to add in 3 quarts.Called service, and all they could say was 1 word sorry....Just seems the service mechanic never did his job. When YOU pay extra to have something done, you expect it to be done. 1. Check the transmission level, 2. check for leak.I emailed them 3 times... 2 times for the Car History report for work done there, and 1 time about this Transmission issue... no replies at all, thus this google review.

Service dept. - Without going into specific detail, Something has drastically changed with this place for the worse, unfortunately... Not sure what, but this happened in the last year or so, being that it is 6/2021.This place was never that great to begin with, but now its just not even worth going there. The customers definitely come last at this established car dealership. And dont dare question anything, as it will be met with intense aggressive resistance!

Excellent service, noticed service department has incurred price increased.

So, let me get this straight, a person named Dave used to be a service tech rep for many years. - Now is manager. Why are all the poor reviews being referred to the old manager that no longer works there any longer? smh This place is a mess ever since the owner passed, sorry to say. And im not even talking about how rude the place is yet! But Ill humbly stop there!.

Dropped down to 4 stars, had a little whoops with service department. Its all good. BIG 10 stars for Patrick Kavanagh, he is the most honest used car sales man in the world. Will definitely be buying my next car from him.

Top notch service, you’re in good hands here.

Disappointing customer service and the oil change was nearly $100 this will be the last time I will go there. As a luxury brand receiving lackluster customer service should be 100% not tolerated. If your going to charge a person $100 for an oil change the customer should at least get a smiling representative, welcoming environment with outstanding service. I would have gotten the same or better service if I had gone to any $19.99 quick lube oil change place on the side of any road in any town. I have been trying to be a loyal customer to Pfeiffer for 5 years now. I tolerated the fact if I question anything I get met with extreme resistance I tolerated every time I took my car in for service I would get back a vechile with some level of additional damage. But when you take a $39 oil change and up to $92 without informing me telling me at the register once the surive has been completed is the last straw. If you reading this go take your business else where.

Top notch sales! James Balder is a great asset to Pfeiffer ; trust thoroughly, no gimmicks, no spin. Ive leased three Lincolns in 6 years. Loved them all. Will be back again

Excellent in every way. I have always been pleased with their cars and maintenance. Quite often I save money because their diagnostic work is superior.

I always have a great experience with the service department!

The service department is terrible. Not what you’d expect from a luxury car dealer. I brought my car in for 60k mile service, and some modem issues, and they gave me my car back with no 60k service done, just a simple oil change—but with no multi-point inspection, no tire rotation, and for twice as much as every other oil change I’ve got from them before. They didn’t even look at the modem. They give Lincoln a bad name, I’m going to have to find a new place to bring my car and pay someone else for the services they didn’t want to give me I guess.

They tried to offer my daughter a car off the that just traded in they wanted her to pay 2100 for an old grand prix and they wanted her to keep it for 4 months and they would give her the money back

Great staff that’s looks out for the customer. Thoroughly explains work to be performed along with any options that may be considered. I have a high degree of trust dealing with them.

Melvin was of great help! Thorough and one of the best car salesman I have dealt with.

I got the oil changed on my wifes 2015 Lincoln MKZ today. It cost $92.39 without a tire rotation. Last time it was $56.00 . I wont be back. Highway Robbery! Avoid at all costs. I gave it 1 star because there wasnt a lesser option.

Found some deals here on a website so I decided to stop in. Tom did a great job taking care of us. When we did the test drive he didnt ride with us so we didnt feel pressured or like we had a babysitter. Gave us the freedom to enjoy the car and talk about is freely during the drive. Great experience!

The atmosphere that Mr. Pfeiffer once had when he was alive is not the same now that hes gone Management is not to say

Im currently in search of a company van and they didnt have one on the lot but they contacted me (not even a day later) and told me that they would go and get one that I was requesting. I will definitely refer your company to those in my community.Customized customer service!!!Go with this car lot...theyll go the extra mile!Thanks for being receptive guys!!!

Saw a vehicle posted on both Cargurus and Pfeiffers website, pretty low miles for a good price, under our price cap. We had been looking at a similar one, but the Pfeiffer car was a much better deal...so we thought. When I called to set up a time to see it, the salesman told me it hadnt been serviced or detailed yet, and that would take a week. Then he said there was a mix-up on the mileage...instead of 69,XXX, it had 154,XXX miles. He immediately launched into a bait-n-switch of suggesting other cars that were at or above our top price cap. Now I see the car is off Cargurus, and is on their site at 158,XXX miles. I dont do old-school sales techniques. Just be up front and honest, offer a good car at a fair price and Ill deal with you. Not Pfeiffer again.

From the purchase of a quality pre-owned vehicle, to the servicing of that vehicle (even though its not a Lincoln), Pfeiffer has always been easy to work with. My next vehicle will come from Pfeiffer, and be taken there for its service needs.

Best dealership experience I have ever had! The service department is head and shoulders above the rest! Thank you Craig! I will definitely stay with Pfeiffer and recommend you to all my friends!

Pfeiffer Lincoln on 28th street is a great place to shop for a car just ask for Tom Elliott he’s great at his job and very nice

Something called a steering gear broke. Turned my 2017 MKX into a paper weight. $3,000 to fix it. No help from Lincoln or the dealership. Not OK. How many steering gears do you think Lexus replaced this year? Faulty parts and a money grab by the dealer.

Sold a lemon. Recieved no justice.

I want to thank Dale Longcore for taking his time and expertise in uncovering an issue I had with my car. Dale worked with mechanic Andy to locate my issue and resolve all problems. Kindness and devotion to fixing my problems were, I believe, their priority.Both have handled my experience with care and class.Big thanks to you both for taking care of me.Also, Pat Kavanaugh for all of his kindness and guidance for help whenever I stopped in with questions.Pfeiffer Lincoln has excellent people. I would be pleased to continue my car business with them for years to come.Well done All. Pleased to work with you Dale. You are a class act!

I would like to take a moment to tell people living in Grand Rapids that I have a great deal of respect for the way that Tom Elliott does business. He is a straight shooting, customer serving, honest person in a business not known for these things. In all the years I have known him (almost 30), he has never steered me wrong. His style is to listen and to educate you if you need it ... but to sell you the right car for you rather than *some car they would like to get off the lot.* If I lived closer to Grand Rapids than I do now, Tom would be the first person I would go to to ask my honest car questions in need of honest car answers. He is one of very few people who I would willingly hand my checkbook to with instructions to buy the right car for me.Phil

It is with great disappointment that I am writing this review. I took my car in for a oil change and asked that they check a low tire. They told me it would be $82.39 because my air filter was dirty and they had to reseal my rim. He said if I continue to lose air I will have to replace the wheel since the rim was pitted and it could not be fixed. I did of course lose air so he told me to contact a wheel company and to just get 4 because one stock wheel was about the same as 4 non stock. I called and asked how much it would be to have them mounted and he told me $60, fine, the wheels came in I had them mounted and he said that will be $149.03. After complaining that I was told it would be $60 he took $20 off. Still paid over twice what I was quoted. Drove straight home approximately 14 miles and woke up the next morning to a low tire warning.☹️ I took it in and he said one of the valve did not seat properly and would not even look me in the eye. I went out to the service area and watched what tire they put back on witch was not the tire he showed me the valve was bad on. I get to work knowing he was lying to me and chef my rear passenger tire which was the one I complained about being low in the first place and guess what? Yep, a brand new plug was put in to stop a leak. When I called and said what is going on he told me he had no idea the mechanic put a plug in that tire. What a lie. They will not refund any of the $946.00 I spent on their recommendation knowing full well it should have cost me just the $22.00 for the plug in the first place. He said I must have ran over a nail in that 15 miles on my way home the day they mounted the wheels. FYI they also did not top off my fluids during my oil change which I paid for. Ladies beware because they will rip you off because they think you are simply to stupid to check their work! Liars and theifs! After note, the tire they said could not be fixed because of pitting was actually dented and fixed for $100.00

Very first and trustworthy service

They are willing to deal with you explain everything clearly we were very happy.

I have been going there since 1996,the service has always been extremely excellent 👏 👌

We returned home from a trip to find our LMX had been invaded by mice. We were skeptical that it could be properly fixed. Your service department was able to make our vehicle new again. This was a significant repair. We couldnt be happier with the result. Zach and your team handled all the insurance paperwork and took great care of us and our Lincoln. Wonderful result.

Best service in town. They are super polite know you by your name and every detail about how you like to maintain your personal vehicle. Place is always clean and extremely fast and well done work, never concerned about any job they do.They are also alway happy to take care of any Ford vehicle you have.

Great car buying experience. James was very knowledgeable and helpful. Highly recommend!

Great Service 👍Super easy, they picked up my vehicle at 9 and dropped it back off at 12, and left me a loaner in the mean time. Great quality work at a reasonable price.

I don’t usually write reviews but after the wonderful service I received at Pfeiffer used cars, they deserve more than just 5 stars! From the moment I walked in the door to walking out with a new ride everyone was very helpful, listened to what I was looking for, kept me in my budget (and to my surprise was able to get me a lower interest rate and monthly payment than expected), and just all around have the best customer service. This was my first time purchasing from a dealership and it went above my expectations! I worked with Patrick in used cars and I would highly recommend his service and expertise. I worked with Ray in financing and he also is highly recommended! Would I go back to them when I’m in the market again someday? Absolutely! If you are in the market for a great used car, stop on by Pfeiffer on 28th street, you will not be disappointed!

BEST EXPERIENCE buying a new vehicle ever. Tom Elliott and Kim Winkler and James Balder did an amazing job. My wife and I purchased a 2019 Navigator L. Service was outstanding. After a week of shopping and comparing trim packages we finally chose a Reserve. Delivery day was great! Vehicle was clean and full of gas waiting up front for us. Also a shout out to Ray in the office doing all of our paperwork! Efficient, accurate and comfortable. Way to go Pfeiffer!

Excellent customer service! Ive had a couple of odd ball repairs that other Girl dealerships could not figure out, but Pfeiffer got them on the first try! Pay Cavanaugh does a great job keeping customers happy!

Great selection. Bought a Lincoln Natilus

Easy scheduling process, very accommodating of my requests. Work was done well and on schedule.

Excellent customer service! Will definitely will buy a car again at some point. They even gave us a better discount than what other places offered. They will also work so you can get the lowest rate possible.

I love my new Aviator! Fantastic vehicle on all fronts. If youd like to work with a knowledgeable and conscientious person who will respect your time, ask for James. I appreciated his follow up and attention to detail. He makes sure you get what you need, when you need it.

Even though I didn’t purchase my Navigator from Pfeiffer, and it is a 2010, I still was treated like a long time valued customer.

Was greeted when I came in and was offered a beverage, the lady at front desk was very nice and welcoming. I got the pleasure of meeting Chris Jacoby who showed me around and helped with a car I was interested in, he emailed me and called me keeping me posted at all times. Thank you to Chris and the lady at the front desk for your outstanding A+ customer Service.

Always attentive to the details. I feel confident with automotive services. Cal and the team do an excellent job.

Easy transaction and really like the Lincoln Aviator. Thanks Michael Walden.

Love the service and personalized attention. I have my regular oil change and service done at Pfeiffer, its reasonabl priced too.

Employee stole set of Apple Airpods during an oil change. Kept having to call as service manager never called me back. When I finally go to him he treated me as inconvenience, never apologizing fro his employees actions. They bought me a new set of headphones but I had to make a separate trip to retrieve and no compensation or apology was given. Ive bought 3 vehicles from and have been a long time customer. I understand employees that make bad decisions but a service manager with a bad attitude and no sense of empathy for the situation has ruined my opinion of the company. I reached out to other members of the company and never received a response.

Great service!! We went In looking for a deal and we did get one!! Great place highly recommend!! Very very satisfied! Thank you for treating us so well!!

Review for the Service Department: From my phone call with Cal to Zachs assistance upon my arrival, Pfeiffer was professional and courteous, my appointment was scheduled quickly and my stay was short. This is due to a well run shop that is large enough to accommodate a lot of vehicles. The offices as well as the lounge waiting area are squeaky clean and updated. The Service staff is very matter of fact about the cars issues and dont try to oversell service or repairs. An overall positive experience. 2016 MKX Reserve.

Pfeiffer service is great! Knowledgeable and friendly service writers, easy scheduling, loaner vehicles when needed. All you can ask for when in a service department.

I can’t express how happy I am to be a new Pfeiffer Lincoln customer. My first oil change and check up went perfectly. I was given great information concerning the waiting room, the program for oil changes and general information about the dealership. The check up was so fast and the charge was great. Thank you for your kindness and good service.Barbara Clayton Price

After purchasing a new vehicle last year from Pfeiffer with the great help of sales person James Balder, I returned to look at a second vehicle when the familys second vehicle broke down. James Balder was again a great help and we are now a two Lincoln family! All aspects of the transaction were professional, personable and efficient. I will not hesitate to recommend Pfeiffer Lincoln for anyone looking for a car.

We probably had the best car buying experience weve ever had here. James was awesome to work with. Hes very knowledgeable of the line all with a very hands off approach. It was almost like he was more interested in ensuring we got the car we wanted rather than selling us a car. Had a small issue when we first got the MKZ that Pfeiffer promptly took care of all while leaving us with a service loaner.

Jim VanLierop was excellent to work with. I had to have it serviced less than a month after getting it and Gregg in the service department was great. I intended to use the shuttle service to get to work when my vehicle was getting fixed, but the normal drivers were not available that early. Aldin who normally does not do that was able to bring me to work and he was outstanding. He even offered to pick me up later when the normal shuttle service would have been done for the day. Aldin is a great young man and an asset to the team.

I appreciate the fact that I was treated the way I was! I am so impressed by Ray Neill and all of his help with my purchase. He has gone above and beyond to make things happen in a smooth and professional manner.

Work was done in a timely manner and the staff did a great job looking out for my needs.

Great team of people. Everyone is very helpful, knowledgeable, friendly and genuine. From the receptionist to Dan himself. They truly appreciate your business.

I would highly recommend this Dealership. Very professional and helpful in all matters of buying a Car. The signing of papers were made extremely easy, even with two small children. The Office had a Television within for the kids to watch a YouTube they picked to occupy them.They go above and beyond to make your experience pleasurable and easy.

The overall experience was good. my salesperson, Savannah, was great but I feel like the deal could have been better. I kept getting told it was going to wholesale as a reason why they wouldnt do the things to it that I feel they should have. they did address a couple items but ultimately charged me for them because it was going to wholesale anyway and they didnt want to drop anymore money into it. Also the detailing was a bit suspect but they stepped up and addressed with me and it was resolved...so kudos to them for that!!

Was very impressed with the whole process. The service people on the phone were great, the detailing was awesome, and they picked up/dropped off my car without me having to leave my office. I was very, very pleased and would highly recommend

I had a recall on my Lincoln MKT for emissions. They said it would take about 40 minutes. I was met at my car when I pulled into service. Waited in the lounge. 40 minutes later I was on my way.

Excellent customer service. Employees really take your concerns and solve your car issues within a a short period of time.

My husband and I have purchased two vehicles from this dealership within four years. Both times we were treated as if we were family. Theres no pushy sales, they give you time to decide, and they keep budgets in mind. Our salesman from last time, Patrick, was very helpful and personable. Id recommend this dealership to anyone.

Friendliest group of service guys Ive ever dealt with.

I Really like the hospitality at Pheffier Lincoln!! They make every customer feel like their the 1st and only customer.

Not very welcoming upon arrival. Did not give good quality customer service, like they would if they were selling a car to you! Just wanted my oil changed which took over an hour. I purchased my vehicle from here and I just expected them to be more friendlier!

My car was picked up and returned shinning new. what a great job. This is the best place to get your car serviced. Pfeiffer Lincoln has always been a wonderful experience in my car purchasing. Not another dealer has done so much more than Pfeiffer Lincoln.

By far the very best car buying experience !!Dermot was amazing! He was fun and very knowledgeable about all things Lincoln. Great staff and a wonderful new car!Thanks Pfeiffer

Amazing experience! Found a couple of cars online, but ultimately ended up with something the dealer suggested. Loved how we didnt have a dealer in the car with us for test drives, really lifted any sense of pressure. Tom Elliot kept taking great care of us after the purchase too! He was always available for any questions or anything else.

Had a good experience until the manager got involved. Salesman was knowledgeable and pleasant, but the manager was very arrogant and made my wife and I feel disrespected and disregarded. I would not go back to this dealership, or recommend it to others.

I was having an issue with my air conditioning on my Lincoln MKC. I took it in yesterday and experienced great service from Craig McCarthy. He was able to get me in right away and was able to get the issue fixed very quickly the same day. I appreciate the great customer service as I could see they were extremely busy. Thank you!

My father-in-law was looking for a specific used Lincoln and Pfeiffer had what he wanted on their lot. I called and spoke with Dan White to explain that he wanted to not just look at the car, but, hoped to buy the car and drive it home the same day he looked at it. The car was showroom ready for my father-in-law when we showed up. Dan patiently walked through all of the features of the car (some more than once) to help my father-in-law learn how to use them. Dan was instrumental in making the purchase of this car a wonderful experience for my father-in-law. It was wonderful to see my father-in-law drive away the happy owner of the car her wanted:) Thanks you Dan for helping to make it happen for him:)

I have been driving Lincoln vehicles for the past 25 years. The service manager who cashed me out at my most recent visit acknowledged our long-term commitment to the Lincoln brand and told me that my next oil change was on them! It is nice to be appreciated for loyalty.

This dealership is far above anything Ive experienced in the past with Ford dealerships, as Ive owned 7 Expeditions over the last 20+ years. This time, I decided to treat myself to a new 2019 Navigator Reserve; and the professionalism I received at this dealership was so superior to anything I had encountered in the past. Theres no pushy attitude, or urgency on the part of the salesperson to make a sale. Its like dealing with the expert salespeople youd expect on Rodeo Drive in Beverly Hills....but without the arrogance. Now that I have this Navigator, Ill never be able to go back to the highest grade Expedition. No comparison.

Repair was performed exactly as promised in a very timely manner. Nice waiting area. Was kept informed throughout the time spent there. Would highly recommend them.

Absoulty amazing service advisers anything u need help with ..Even if we dont have it we can always order it...With CAL CARS, DALE LONGCORE, ZAKE MCKEEVER, CRAIG MCCARTHY...These amazing service advisers will go above and Beyond to help u with anything..Very good people..The technician are one of a kind good hearted people and they do incredible work every vehicle that comes in for service or needs work done theses are the people that get the job done..

Its somewhat counterintuitive to think that needing service for your vehicle could make you feel good about it. But that’s exactly what happens each time I have either routine maintenance or warranty service on my Lincoln 2020 Aviator Black Label. Not only is my Service Advisor, Craig, thorough in his explanations for the services but he’s also a terrific representative for the dealership. Craig’s service technician team is terrific even “behind the scenes.” Finally, I want to give a shout-out to each of the drivers who have picked up and dropped off my vehicle 30 miles or so from the Grand Rapids dealership; each has been an absolute pleasure with whom to have a great chat. Great job Pfeiffer Lincoln!

Pfeiffers service department is a very professional and welcoming place. Although we had many issues with our vehicle that took many days to complete, we were offered a loaner car, updates on how things were going, etc. After explaining to Zach from service how long we planned to keep the car and how we planned to use it in the next few years, he helped find parts that were a reasonable price and appropriate for our car, along with offering advice about tires.We appreciate the time and efforts to accommodate our needs very much.

I have been buying cars from Pfeiffer Lincoln since 1971 and I have always had them serviced there. Their service department continues to be excellent so I will keep going back!

I had a regular oil change needed and was able schedule same day for an appointment. Service was professional and fast. I woul only recommend employees introduce themselves to better build relationships with customers and give them a person to want to see for every return visit.

Zach McKeever was my service writer and he did a great job in getting the repair to my Lincoln MKT done. He worked quickly with my warranty company and set expectations correctly with timing for starting repair on the car. Had a couple snags, one can be blamed on the postal service with shipping the part, and the other was so minor I just stopped by for a 20 min fix (mechanic missed one electronic connection in door). For that inconvenience they washed the car without me even asking for anything, a nice gesture. Zach also continued to be helpful after the fix with another question.I would use their service department again. Thank you Zach and others behind the scenes that I did not meet!

Best service department in the world. Service writers are extremely helpful and answer any and all questions I have. Tech staff know their stuff. New service drive and write up area is like driving into the Pearly Gates (at least how I imagine them).In all a wonderful experience every time I go there. Cal Kars, the service manager has this place hitting on all cylinders. Thanks, Pfeiffer Lincoln

Pfeiffer Lincoln is awesome. Theyre always on time when they pick up my Navigator and dont take forever to return it to me. The driver is always polite. And, their prices are reasonable.

Cal and his team at Pfeiffer Lincoln are 10 stars, always diligent and trust worthy. I have serviced at alot of other dealerships but Dan Pfeiffer has the best service team in Kent County in my book! Thank you for caring for my autos since 1998, with class and old school respect!

Salesman Michael Waldon did a fantastic job of getting us set up with our new Lincoln Navigator Black Label edition. He was not pushy in the least and it was a very good experience. Would recommend to others.

I bought a used Toyota 4runner from this dealership. They went above and beyond to ensure I was satisfied. My salesman Pat was great, he never once pressured me like other dealers do. Corey, who is one of the Managers, also went above and beyond to ensure my satisfaction. The business manager Ray made everything easy to understand in regards to my financing and the options available to me.

Excellent service.The attention to detail and customer satisfaction is what keeps me going back to Pfeiffer Lincoln.

Having a car serviced every 5,000 miles doesnt sound like a pleasurable experience, but the people at Pfeiffer make it really comfortable and easy. They take my car in when they say they will, I wait in a comfortable lounge, and the work gets done quickly. I actually look forward to having my MKX serviced!

Nothing but great people an a great experience. I was in need of a dependable daily driver. Went down an spoke with Mike McCoy. Told him exactly what I was looking for. He found something in my budget that runs great. Was told to take it for a test drive an take my time. Most relaxed I have ever been at a dealership. I absolutely love my new suv. I will for sure be recommending them an be going back for farther automobile needs!

Came in because tire pressure light was on. Decided to have oil change also. They said they could get me right in. I waited 2 hours in their lobby. Thats way too long. Also my console stuff was rearranged. They did not take old oil change sticker off my windshield and did not put up new one. Im not sure I want to use them again

Great service!!!! I was in and out of there in no time. My car was fixed right and cheaper then I thought it was going to be. Very happy!!! Would recommend all your service needs at this dealership.

My wife and I recently purchased a vehicle from Pfeiffer Lincoln. Our sales rep, Tom Elliott, was extremely helpful in the process of finding the right car for us. He was honest, no pressure, and had a personalized approach that we really appreciated. Tom even stayed past closing time on a Saturday to make sure he had answered all of our questions. If you are looking to purchase a new/used car, I would highly recommend buying from Pfeiffer Lincoln (Make sure you ask for Tom 😉)

EVERYTHING WENT SMOOTHLY. all work completed and communications were clear and recommendations accepted

When I found a truck here I inquired and was denied by their lenders so I went to my credit union and got approved. When I called back to setup a test drive the sales rep I dealt with acted as if I was lying about being approved and was very short spoken towards me. After selling me the truck he even went as far as to make a comment regarding my credit score and being lucky to get financed as if it was any of his business. I now have had the truck 30days and the transmission has went out along with the fuel pump and front end work needs done so Ive been without a vehicle for 2wks and the respsonse I got from the dealership was sorry. I wont spend a penny here again.