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Fox Nissan of Grand Rapids
4430 28th St SE, Grand Rapids, MI 49512, United States
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Fox Nissan of Grand Rapids
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Ma
Review №1

Cant say enough good things about our experience at Fox Nissan. Our sales representative Adis was very personable, honest, informative, and best of all, pressure-free. He made setting up our test drive, answering our questions, and guiding us through the sales process an absolute breeze. Once we decided to purchase our car, Matt from finance guided us through the paperwork. He got us a great rate on our loan and thoroughly answered our many questions with the type of rapport youd expect from a years-long friend. Just a fantastic experience from top to bottom in getting our new vehicle.

Ch
Review №2

Outstanding customer service! Tim was the guy that took care of my Nissan Leaf. One day in and out even with a complicated software issue.

Ro
Review №3

Excellent experience as always. Employees are polite and helpful. Waiting area is nice and comfortable.

C
Review №4

We had a great time! Top-notch customer service from beginning to end.I highly recommend Fox Nissan for your next purchase!! My wife is very happy with her new Nissan Rogue! She loves her new car! Happy wife, happy life!! :)Thank you, Paul, Matt, Scott, and Brian. We appreciate it.

He
Review №5

Paul Young is an excellent salesman. He answers all my questions, and knows what I am looking for. If I have any problems I know I can call him and he will check into it.

Te
Review №6

Friendly service and a good inventory cars and SUV’s

St
Review №7

I bought a 2021 Nissan NV200 S Cargo Van. I worked with Paul Young. I paid cash Wednesday and picked up my van on Thursday. This Cargo van comes with a 5 year warranty. Everything went smoothly. So far, I am pleased with my purchase!BTW: the tank was on full when I picked it up. Ive drove many places since Thursday and I have only had to add $20.00 in the tank so far

Ro
Review №8

OUT OF STATE BUYERS BEWARE. I drove four hours from Ohio to purchase a truck form Fox Nissan. My sales person was amazing. He told me everything I needed to know about the truck. He send me pictures and videos. Unfortunately, the only day that I could pick the truck up was on his day off. That is when everything when the wrong direction. They were not ready for me when I arrived. After some time, we were finally out the door with the truck. I bought the truck on 4/1/21. The date today is 6/30/21 (three months later) and I still have not received my paperwork for my tags. I have had no choice but to drive on expired tags. After doing some digging, I found out that Fox sat on my paperwork for a month before sending it out for the out of state inspection. I called to talk about my concerns with the general manager. Apparently, he was too busy to call a customer back so he had the used car manager call. The used car manager said that there was nothing that they could do. After talking with other dealerships I found out the Fox could have reissued a temp tag to keep me legal. However it was too much work since they already had my money. Im glad that I found a honest Nissan dealership in Ohio that will be servicing my truck. If you do not live in Michigan, do not buy from Fox NissanP.S. GO BUCKS!

To
Review №9

Really enjoyed working with John on getting a new vehicle. Friendly and caring individual, would absolutely recommend seeing him if youre headed to Fox Nissan.

Ro
Review №10

Customer service is a joke they don’t how to do anything right there. Was told by a service manger that because I know how to work on thing that I should fix it my self because the warranty that they con u into buying mean absolutely nothing. I would never buy another vehicle from this place.

ta
Review №11

Very fast and friendly service. We were able to drive right in and right back out.

Pa
Review №12

Working with our Sales Representative Cory, was simply the best car sales experience we have ever had! His knowledge, enthusiasm and professionalism, was unsurpassed! He went out of his way to assure we had all the answers to any question, no matter how big or small, and took care off all of the little details for us. He is a true asset to Nissan Motors, and Fox Nissan in particular! Matthew, the Business Manager was also a pleasure to work with. He showed us 2 different warranties that we may be interested in, and was in no way pressuring us. His explanation of the risk benefit of each, made them both an easy choice, and we signed up for the extended warranty for my Versa, and the Lease forgiveness for my wifes new Sentra! We purchased our last new vehicle from them 10 years ago, before buying these 2 new ones this week. We are now lifetime Nissan owners, as well as Fox Nissan Customers! The entire process was seamless, painless, and totally stress free!

St
Review №13

Cory Sleighter is the consummate professional - 5 GOLD STARS! We had some delays on our side with our trade, but Cory kept our new Rouge Sport on hold until we were fully prepared to move forward. Cory was also kind enough to let us tour the service department where our new baby will be cared for. Very impressive!Really enjoyed our entire purchase experience and the interaction with the Fox Nissan Team.

Kr
Review №14

This was by far the best car buying experience of my life. I worked with Adis in sales and Matt in finance. Both were professional, informative and helpful. I never felt pressured to do what they wanted, but instead felt like they were there to guide my experience as I saw fit. It was extremely refreshing. I highly recommend Fox Nissan.

Ch
Review №15

MATT IS GREATI went to Fox to check a 2006 Nissan Frontier pickup, not to purchase but see if I would fit in a mid-sized pickup (I am 64 310+ lbs.) . I looked and sat in it realizing it would be a good fit. I was still not interested in that one until I looked closer and saw that it was low mileage (98K) well maintained, not abused vehicle. There was only minor, hard to find scratches on it. Matt pointed out the maintenance Fox had done and showed me the maintenance on Carfax. The truck was outstanding and the price very good.After researching the pricing on Edmunds Blue Book for the truck and the trade value of my Nissan Murano, I took it for a test drive. Excellent ride and handling. I asked Matt for a complete out the door price (tax, title, license) using my Murano as the trade. He quoted the price at what my research showed would be very good. We made the deal.They were waiting on one last part so they could finish the repairs. Several days later they called to say it was ready and arrange dropping it at my home, 50 miles away. The deliver team arrived on time. The delivery was quick, smooth and no problems.Great Job, Matt and Fox

Ro
Review №16

Fox Nissan does not accept appointments for routine oil changes. (It would be more convenient if they did.) When I arrived, I was told that the wait would be about 1.75 hours, although they would try to get it in sooner. The visit took 1.75 hours, as predicted. They performed the oil change and safety inspection. This experience met my expectations.

Br
Review №17

Terrible service and communication at this location. Called many times, no answer, tried to leave a message to receive a call back and it said mailbox is full. Terrible way to conduct business. Really wish I wouldnt have bought a car from them. Cant even get a hold of service dept to have anything fixed (things that shouldnt be falling apart already, with only 80k miles, buy not dealers fault, but still). I have bought from Fox before, but now, never again. Also they probably wont respond to this because they cant even answer their phones. I see that they also dont reply to bad reviews or make a notable effort to change. They seem to only focus on the good reviews, so Im probably wasting my time, but if this helps someone else make a conscious decision, Im happy to assist.

Em
Review №18

Tim went above and beyond in communicating the repairs and cost to my 2006 Nissan Xterra! We purchased this truck from this Fox Nissan location in 2010, it was my wedding gift from my husband, this truck means the world to me and we are so happy with the repairs and cost involved!

Ro
Review №19

Jordan lived out your mission statement, going the extra mile to fix a bumper, orient me to process, keep me posted re cost and progress. He went the extra mile so I could travel thousands!

Jo
Review №20

Cory was a big help! I’d definitely come back

JC
Review №21

Easy, convenient. Corey is awesome! The website is easy. I put a hold on the vehicle I wanted. Store is clean, everyone is super friendly.

Ke
Review №22

It was very pleasant I originally talked to the salesman in January and I decided it was in my best interest to wait a few months before making a purchase. They were very patient and did not pressure me. Then when I was ready they were able to get me exactly what I wanted. And it had to be traded for from a dealer in Wisconsin.

Jo
Review №23

Don’t waste your time getting your oil changed here. It will take several hours with not a single other car in the garage. They should go out of business for being that slow and lazy. There are competitors like Valvoline that will do it in minutes and you sit in your car! The saddest part is that the same parent company Fox Honda has way better service and you can sit in your car while they change it. It’s just something very specific to this location that is terrible and will drain your time. No thank you not draining my time ever again!

Br
Review №24

Amazing sales and financing team treated us very well, car was parked up front right when we arrived we didnt make it in the door and we were greeted with the keys to do test drive, finance team got us an amazing rate and took care of us in every aspect would recommend to anyone looking for a car

Sh
Review №25

Very kind precise and informative staff. Quick service

Ro
Review №26

Fox Nissan was unable to diagnose the root cause of the safety issue. No code was generated. Immediate loss of power to wheels while driving 70 mph on freeway. Reached an exit ramp, where was able to restart car. Second time in 6 months this has occurred. First time there was a code & replaced forward collision warning module. Beginning to question whether I will keep the car. If it happens a 3rd time, the car will get sold and replaced with something that is reliable. 2018 Murano Platinum.

Ki
Review №27

Cory Sleighter was the best salesman I have ever dealt with! Also service department was outstanding

Mi
Review №28

Josh had everything ready for me. All I needed to do on the day of purchase was sign paperwork and get to know about all the awesome features of my new Armada! Great, friendly, efficient service.

St
Review №29

Service Advisor Tim Kolk squeezed us in on short notice and got the repairs handled quickly and accurately. A good experience for my wife and me.

St
Review №30

Cory was great to work with and didnt pressure us when he found out that we had just started the looking for a new car process. Cory did a great job of walking us through the Nissan sales process and with all the options that we had available. Very happy with the vehicle we purchased and with all the help that Cory provided.

JC
Review №31

Cory Sleighter was a great sales person to work with. He was very helpful and answered all of my questions. I came back twice to test drive the same vehicle! Cory was very patient. The buying experience was easy and low key. I would return to Fox Nissan to buy another vehicle!

me
Review №32

We always have excellent experience and service with Josh Furtaw and the team at Fox.

mi
Review №33

I had to take in my Daughters 2012 Rogue in for a problem with the Transmission and they were able to get me right in and check everything out, even finding things that could be problematic in the near future. I do recommend this as a place to take your Nissan as they did treat me great and my pocket liked it also.Thank you Fox Nissan

Ma
Review №34

Doing everything online is a dream experience when buying a car. They dropped off the new car and picked up my old one from my previous lease with them. Signed papers. Done in 15 minutes. So easy.

pa
Review №35

Great and professional customer service from our salesman Cory! He was positive and so helpful as I was deciding on my next Nissan. (this is my 6th Nissan!) My experience was fantastic!!

Co
Review №36

I have not been here since 2016 was not happy with the service advisor they told me I needed service that was not nessasary. Decided to give them another shot since they accept online appointments made a appointment for both my nissan vehicles I own for 9AM got there on time and was informed it will be 2 hours and he was not going to honor the appointment. Will not be back.

Pa
Review №37

I was very impressed. From operator to service I was treated with respect and care. The service department gets a big shout out from me! Nathaniel in particular was great. He explained everything in detail and was over all very pleasant. I am not a car person and am not knowledgable in that field by any means. Everyone involved helped me me feel comfortable and left me feeling like my car was in great hands. Thanks again!

Ly
Review №38

Unfortunately our Nissan Titan truck broke down in the Grand Rapids area on Saturday, 2/13 as we were moving our son, a Grand Valley student, into a new apartment and we chose to have our truck towed to Fox Nissan. We are from Bark River, MI. Nathan took care of us from the start with a rental car and reassurance our truck was in good hands as we headed north that Sunday and left our truck for repairs. He kept in touch with both my husband and I through out the week, got the parts ordered, and the truck was fixed and ready for pick up the following Friday. We were VERY PLEASED with the service received as first time Fox Nissan customers! Thank you for taking such good care of us in a difficult situation! We also own a Nissan Murano and are happy with our Nissan vehicles :)

Ju
Review №39

Brought our Rogue in for a quote for a repair on the rear stays(pistons) which are failing. The stays are motorized and not manual. We knew what the problem was when we brought it in and we decided we were not going to have the repair work done due to cost to repair. The service department had the nerve to charge us for a diagnostic test that WE DID NOT ASK FOR. We brought in in for a repair quote. We did not ask for a diagnostic to be run and then they had the nerve to try and upsell us on another service. Never again will we bring our Rogue or Altima in to the dealer for service. Even the business we normally have our service done with was appalled that we were charged to have the quote.

Le
Review №40

So I you are a woman, do NOT use the service department, or at least always get a second opinion. Brought my newer used vehicle that was losing air in a tire. Told I needed a new tire for $150 and they would have it in 3 days. After a month I went to a garage that fixed it for $10. While waiting for service I heard the tell another woman her car with 20,000 miles needed brakes and tires. Crazy.

Kr
Review №41

My first and only experience with them was almost 2 weeks ago. We went to order a key that unlocks the lock on your tires. They said it would be in that following Friday and they would call us to let us know its in. Never got a call and my husband called them and they said no its not in. Well my husband called them back yesterday and they said we dont have a record of any order for this. We will only deal with the Nissan dealership on Plainfield from now on. Horrible way to do business.

Ro
Review №42

Fast, friendly service. Had the part I needed without having to make a special order. Man, did I appreciate that! Thanks Fox Nissan!

Pa
Review №43

Outstanding service, fox nissan made sure every part of the car was fully functional, also replaced my tires with brand new tires. Not only doing that Adis, my car salesmen provided perfect customer service keeping in touch with me and informing me in every update to my car. Rather it be in person or through text. If you’re looking to buy a pretty much brand new car for a decent price I’d definitely come to Fox Nissan of Grand Rapids, and ask for Adis! 👍

Va
Review №44

Upset doesn’t begin to explain how I feel...I had an appt this morning for a diagnostic testing. I have a breathalyzer installed in my car but have had it worked on by Nissan before so I didn’t think it would be an issue. Well when we took it for the appt and let the tech know about it he instantly told us they weren’t going to work on it because he didn’t want to have to call us every time to turn it on. My husband told him that I’ve done it before at other locations but the tech who’s name is Tim insisted that they couldn’t work on it. Well I have to get back to California in two weeks and I can’t drive my car that far the way it is right now. Anyways we went to another Nissan location and asked them if they can work on the car and they said yes that all I have to do is call the breathalyzer company to disable it while it is being worked on!!! It was that simple!! Unfortunately their next available day for an appt is until the 21st which is the day I have to leave!! This is not right when my car could’ve been looked at today!! I appreciate that the tech at this other location in Plainfield cared enough to help us out since he went to ask the manager if they would be able to work on it instead of just shutting us down right away!

Je
Review №45

Very knowledgeable...... very easy, great selection

Da
Review №46

John, my salesperson, was extremely helpful, and listened to what I was looking for in a vehicle. He was attentive and proactive, getting cars ready for me to test drive, and staying with me through the entire process, until I drove the car off the lot, and then an email afterward to check and make sure everything was to my liking. And, he has a great sense of humor!Matt, my financial person, was also super helpful, patient in his explanations, very thorough, and very polite. He, too, had a fun sense of humor, and made a typically drawn-out process very smooth. I highly recommend Fox Nissan and John and Matt to anyone who wants to take the stress out of purchasing a car.

Ed
Review №47

They were really helpful and got me the vehicle I wanted

An
Review №48

Corey and the team at Foss Nissan were great to work with!Corey listened to our needs, was very informative, and helped us select the right car for my wife.

Be
Review №49

The easiest most fluid car purchase in history. In and out. Perfect experience.

Jo
Review №50

Tim in the service department was fantastic. He kept me updated the whole time on how things were going and made sure I was comfortable with everything. Loved how everything was through your phone as well (approving work, etc.).

Ne
Review №51

No sticker if was change the oil change.I called the office three times left vm no returned my phone calls.

Mi
Review №52

This is the second time I lease the Nissan Rogue, and I will do again when this lease is up, incredibly service, convenient and professional.great Dealership and personal.

Ch
Review №53

I had a negative experience a year or so ago when coming to this dealership to discuss and test-drive an Altima... different salesperson who was rude, aggressive and who we ended up reporting to his direct leader because of his email correspondence. I wanted to purchase from Fox Nissan, but this experience really damaged my desire and then the pandemic hit. When the time was right, we came to the lot to look at some vehicles after hours, just to ensure we were ready to deal with whomever we needed to to get the car we wanted. Cory was AWESOME: very personable, not at all pushy or aggressive nor condescending and a huge breath of fresh air compared with previous experiences. We were happy to buy from him and to continue the loyalty to Fox Nissan.

An
Review №54

Great staff both in sales and in service. I will buy my next car from you guys too.

Jo
Review №55

Best car buying experience ever. ADIS is an awesome salesman - knowledgeable, honest and makes every step clear. Highly recommend ADIS and the team and Fox Nissan.

Ri
Review №56

Hey Nissan tall people love sport cars but you only make them for short people

Ka
Review №57

Really impressed with clarity of advice and speed of turn around. Great job all round!

sh
Review №58

My salesman, Adis was great! Very helpful, no pressure, did what he could to get the price I needed. I’ve had my Nissan Rogue for a week now and love it! After visiting a couple of other dealerships, I’m so happy my search ended here with Adis. Wish the finance dept could have done a little better on interest rate but overall a great experience.

Ro
Review №59

They got me in really quick for a recall! Let me borrow a rental car when no one else would. Well be using them for now on!

Br
Review №60

Nathan in service always does a great job taking care of me. He communicates fast and polite. Great experience.

La
Review №61

They figured out what was wrong with our car and repaired it, we were very happy with the price!

Mi
Review №62

Friendly, reasonably priced service for my Nissan vehicle. They did not try to sell me services I did not need. They have a comfortable waiting area as well. I would recommend.

Ba
Review №63

Bought a new nissan kicks today, which i love!!! The service was outstanding. Everyone was helpful and friendly. I appreciated all their work getting the deal done and coming in at a price that I can afford. I would highly recommend this dealership!

Vi
Review №64

Paul was exceptional with knowledge of the three cars we test drove. He went above and beyond to give us excellent customer service. Josh, the sales manager was helpful as well. We keep coming back to Fox Nissan that in itself says it all.

Ke
Review №65

Nathan was very accommodating and kept me updated on where things were at. I had a great experience.

Ti
Review №66

Great customer service

Ja
Review №67

Paul is absolutely AMAZING! He’s down to earth and knows his vehicles! He listens to what we want and gets us there! The finance guy was also great! No complaints ever!

Le
Review №68

The service professional, I think his name was Devin, was courteous and knowledgeable. After the service was completed, he even helped me get the next appointment setup. The waiting room was clean and spacious enough to maintain social distance.

Ja
Review №69

Terrible customer service. Horrible experience with just getting an oil change! Then they offered to not charge for the oil change, which was free anyhow.

Ma
Review №70

Go elsewhere!I was pressured into buying into the maintenance plan which I did not want and specifically told the business manager that. I told him I would not have enough use of it to make worth it for a new vehicle considering I would not be in Michigan for long. He stated that I could cancel at any time with no problems at all. I called 2 days later to cancel and he could not do it because it was too new. Called back a month later as I was told and after a lot of back and forth and voicemails not answered he finally told my it was being done. Well he conveniently forgot to mention when he offered the plan that even if I cancelled I would still be charged for the remainder of my payments and then towards the end of my payments years later I would have a credit on my account. He also did not mention that I actually would have the first oil change free for being a new car; which if I would have known that from the beginning I would have never gotten the plan.Definitely do not appreciate deceiving sales tactics.

Ti
Review №71

Test drove an Altima and Murano this afternoon. Greeted by very nice salesman Paul who was gave me detailed features and price comparison on both. Just beginning the car search but will definitely be back to Fox Nissan before I make final decision.

Sa
Review №72

The staff was very friendly and I was allowed to take a rental while they were fixing my car which wouldnt typically happen for warranty work. The issue was fixed in a timely manner and everything is smooth sailing again. :)

Co
Review №73

I called about a car and could not reach anyone in person. I called several times and kept getting a voice mailbox. It makes me wonder Why are they avoiding answering their phone?

Je
Review №74

We have a price for oil change that was negotiated with our salesman when we leased our cars. The employee that worked in service didnt believe us, so we told him to talk to the salesman, John. I was waiting also for John to ask about the issue. The service employee got there before we were able to talk to John, and I could tell that he wasnt happy about the fact that we had this deal worked out and stormed off in a huff. I got a text telling me that our car was being serviced by Jason. After waiting an hour and a half (when we were told it should take a hour) I texted the number. No response. So we kept waiting. Finally after almost 2 hours John told us it was ready and we waited some more (5-10 minutes) and then our paperwork was there. We paid and left. I understand that everything is backed up, and may take extra time. But I had my one year old with us. I know, probably dont bring a kid, but we could handle an hour. The kid loves cars. But to ignore us when we had a question and then to take twice as much time as told to change the oil is unacceptable. Probably will go to a quick change place next time. Worst experience in the 5 years we have been coming to this dealership.

Ad
Review №75

Adis was a great car salesman to work with. No pressure, easy to get ahold of, and good communication. I had phone calls and e-mails going at the same time due to insurance and it was just all good. Will be saving his info for our next new/used car!

Ev
Review №76

The service visit lasted longer than they expected so one of the managers brought me home.Thank was so very nice! Also, the service ended up costing LESS then they quoted me! That never happens!

Ba
Review №77

Paul Young was very pleasant and on top of things...this has been our best auto purchase/lease ever...loved the home delivery and their staff also!

sh
Review №78

John Johann is my sales rep and as usual. He read my mind and had everything set up for me just as I like it. He took the time to go over all the many new features with me. Josh was very helpful too. Brian went over all our paperwork very thoroughly. The whole team was awesome. Thats why we continue to keep coming back. Special thanks to John for me! Hes the best!

Ri
Review №79

Nathan provided excellent service in the repair of my car. He provided me with an exellent loner car, He communicated the progress and was extremely courteous and helpful. Nice work.

Hu
Review №80

Great customer service 👍

Jo
Review №81

Took the car in for warranty work on a Thursday, May 21, 2020 and was told it would be done on Friday, May 22, 2020. We live 90 minutes away from Grand Rapids so my wife and daughter took the afternoon off to pick up the car on Friday, as told, only to find the car would not be done until Tuesday, May 26, 2020. So I took Tuesday morning off to drive my daughter done to pick up the car only to find the car was just being working on and they would call us when its done. So I took my daughter to work with me in Big Rapids and waited for a call. around 3:00pm I called the dealership to see if the car was done and had to leave a message. I was called back around 3:45 and told my car was done. So my daughter and I left for Grand Rapids to be there before you closed for the day. Thankfully we made it just in time before you closed for the day. So three rounds trips later and a round trip from GR to Big Rapids we finally got are car back. Getting Warranty work done on a car purchased at your dealership should not be this difficult. Something has to change in your warranty/service department, because you just lost a potential repeat customer.

Ka
Review №82

I was very impressed with the speed at which Josh Furtaw was able to locate the exact vehicle I was looking for, my new 2020 Kicks SR in orange and black. The process of buying the vehicle could not have been easier. I had all my questions answered at delivery, and feel confident with my choice!

De
Review №83

Was there early was taken right in and out in a short amout of time. Very courteous and set my mind at ease.

Jo
Review №84

Our sales rep Cory Sleighter is awesome! He is very knowledgeable, personable, and professional. Simply the best!

Da
Review №85

Oil change only ~ always a pleasure, thanks

Er
Review №86

Great work, friendly service.

Ma
Review №87

This was our 3rd purchase/lease of a Nissan vehicle. Without a doubt, we continue to come back to Fox Nissan because of the service we receive. Specifically, John Jawahir, our sales representative, is outstanding and our primary reason for coming back. He is knowledgeable, prompt, and ensures we are delighted with every interaction. It is hard to think of having to complete a transaction without John.

br
Review №88

Today the salesman was friendly, pleasant, extremely courteous and knowledgeable. Our concern was his the lack of social distancing and no mask and that is his choice. I know these precautions make things harder for the sales people, and everyone, but my family cant take any chances. I wasnt going to send this, but I thought you should know how uneasy we felt and that is why we left.

Ro
Review №89

Made an appt a month in advance for recall work. Was told it was a 3 hour job when the car was dropped off and car would be done that day. Car was done 6 weekdays later. No communication from the service department on this at all. Called many times for just an updates only to get voicemail. Tried the main desk and got the run-around with no update. finished three days after I was told the part was to arrive.Apparently the lower suspension link never came in. Fox, this was an appointment made a month in advance for a known issue. At a minimum, inform the customer and reschedule the appointment.Paid for a tire rotation. Only rotated tires on one side, and they refunded this cost. Although they never refunded tax or shop fees.Alignment was performed, and the steering wheel is not centered any more.Im a licensed mechanic. I can understand delays in getting parts, but not in not ordering them in advance for recalls or the lack of communication.Alright Fox, now you may leave your generic Were Sorry with an email address below in order to save face.

Ap
Review №90

Cory Sleighter took great care of us. He was professional, and prompt. He went out of his way to make sure we were 100% happy with our choice. We absolutely love our new car!! And look forward to many more Nissans.

An
Review №91

Was happy to work with the team here. Cory was a great help and I appreciated the lack of a pushy sales environment, as well as the upfront nature during pricing discussions. Customer service was great from the start, and demonstrated a strong desire to make sure I was happy with my purchase and that any additional help I needed was available.

Pa
Review №92

Was able to get my wife’s vehicle in very quickly and my service writer Jacob was extremely nice and listened to the concerns of the vehicle.We bought the rogue new from another dealership but after having such great service with your department and Jacob we only plan on bringing the vehicle into your dealership.Very impressed with how well Jacob handled the whole process from start to finish! He deserves a raise for the A+++ service he provided!

Jo
Review №93

Very good. Good atmosphere.

An
Review №94

A week of car searching, and rude salesmen later; I landed at Fox Nissan. This was the easiest dealership to work with. They were professional, and being a professional myself I look for that. My salesman was Adis. He answered every question, and was very knowledgeable. If anyone is on a vehicle hunt I would definitely send them to Adis! Thank you all so much!

Am
Review №95

Came in for an oil change and they also fixed my trunk that would auto close every time. Thankful I didn’t have to wait till mid September to have it looked at.

Y
Review №96

You could not do anything better. But I just want to make sure that Paul Young gets recognized for the amazing service he provided. I have been leasing before and never had this type of service. He is just so knowledgeable at what he does. He was always available. Paul works 24 hrs a day. He would reply to my emails at night. I will only use Paul in a future and will recommend him to all of my friends. I just can not say enough about Paul

ti
Review №97

Just got my 2017 Murano and couldnt have been happier with the quick and friendly service!! Highly recommend Fox Nissan Grand Rapids to anyone looking to purchase a new vehicle!

Ka
Review №98

I don’t usually rate or post reviews but I’m getting annoyed now.I’ve had problems with my “Certified” Nissan since day one. I got it almost a month ago and have called twice now and left messages to try to make an appointment to get the windshield wipers fixed and have my Bluetooth connection repaired since both are not working right. I’m pretty sure Nissan sold me a faulty car just to get it off their lot and make a commission, because the car itself was a good deal. When I test drove the car before I bought it, I did mention the issues to my sales rep. He informed me they fixed it before I drove it off the lot. But yet, I’m still having issues with the car. I’ve never been through a dealership before. So I guess this was my mess up for believing them. I just wish someone would answer or call me back so I can make the appointment and get what my warranty covers in repairs.

Da
Review №99

Appointment went as scheduled and the work station in the waiting area was very helpful while I waited.

Gl
Review №100

Fox Nissan always grants an excellent experience for work on my vehicle. When there are many people in the waiting room, I know it will be a while before my car is complete, but I usually am pleased and surprised by how quickly the work is done. When the waiting room is quiet, my experience is amazing! I try to go midday and by then it is usually quiet and the wait is minimal. The work is always great and I am treated with the utmost respect.

Information
100 Photos
100 Comments
4.3 Rating
  • Address:4430 28th St SE, Grand Rapids, MI 49512, United States
  • Site:https://foxnissan.com/?utm_source=google
  • Phone:+1 616-942-8040
Categories
  • Auto repair shop
  • Nissan dealer
  • Car dealer
  • Car rental agency
  • Oil change service
  • Used car dealer
Working hours
  • Monday:9AM–8PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:10AM–4PM
  • Sunday:Closed
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
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