I took my car for repair because it was making loud sound. They told me it was the converter that needs replacement which they replaced and I was charged $620. I went to pick the car and there was no change in the loud sound that I complained about initially. The Manager then told me the loud sound was probably not the converter problem and acknowledged it was his fault that he could have diagnosed the car before assuming it was a converter issue. I asked them what they could do for me because I cant spend $620 for nothing and he said he will explain the issue with the owner and he will give me a call. I waited for days for the owner to call me and they kept promising he will until I went to the shop and refused to leave. The owner called me on my phone with a hidden number, he made a false claim about the issue and harassed me to leave his shop or he will charge me for trespassing. I was so embarrassed and surprised that people who provide service to the public would behave like that. I even suggested they remove their converter from my car and refund my money but he said they wont do that. I had to just leave and let their conscience judge because that attitude of the owner was a dubious one. Why did they refuse to give me his number and why did he call me with an hidden number if he has nothing to hide. The Manager named Ken was nicer because he took responsibility for his fault but the owner only cares about money and was very rude.

I was having a bad morning, and I stopped in for a brake light repair. They were able to fix it immediately and were super kind and coureous which helped make my day better. Will definitely go there next time I need service!

Used Lentz for the first time a few weeks ago for some exhaust issues. Service was quick and less expensive than I thought it would be. They repaired my car in a little over 24 hours. Definitely will be returning.

This is my main mechanic. I go to this shop for everything! Theyve always been very honest and upfront with prices and I havent once felt like Id been ripped off. I recently had a windshield wiper issue they had worked on previously and they managed to resolve it again free of charge. Very happy with this shop.

Great place to get work done. I will continue to use them! Thanks!

I went to get an oil change wow at 8:15am, when they open at 8. I was rudely informed 8:30 is when they open, and to get out, then yelled at when i tried to ask about the hours listed. Completely unprofessional and would not recommend beef on first experience.

Good service and fair prices.

Great experience with this Lentz shop. Ken is extremely personable and honest. I would highly recommend this place for auto repair.

Very Happy with the work provided and time to complete it in the same day. Thank You Lentz Auto Repair, job well done =)

Both my boyfriend and I have had our vehicles in and have always been pleased with their business and incredible customer service. They have always been straight forward and have never felt like they were trying to get an extra dollar from service.

I took in my 2015 rav4 to get my 2 front brake pads and rotors replaced, after inspection they call and tell me both calipers are fused together and need to be replaced. Bringing the cost of the job from around $400 to $800. Knowing the symptoms of stuck calipers I called their BS and took the $67 hit for the inspection charge. I immediately brought my car next door to another shop where they inspected it and told me that my calipers work perfectly and only my pads and rotors need replaced. Meanwhile prior to me being serviced here at lentz, I witnessed them attempt to charge a lady $400 to replace an old battery.Needless to say, save yourself time and money and do not go here to get work done. They will take your problems and amplify them by telling you things need replaced that do not.

Incredibly helpful and professional shop

I recommend them to anyone. Good service, great customer service. Close to our house so can walk after a drop off. Been going for several years and always happy with price. Plus never waited more than 1 or 2 days to get vehicle back. My oldest has used them and she has been happy as well. Thank you, Lentz, for several years of satisfied service.

I installed outer tie rod ends on my 2004 Toyota Camry (a job I had done on this car before) and brought it in for an alignment. They told me they were not installed correctly and that I should have had the work done with them. When I asked what was wrong, the manager Brian stated something was loose but would not give me any more details when I asked. They would not perform the alignment, but proceeded to charged me 56$ to check my suspension. I then took my Camry to another shop for an alignment and they told me the tie rods were installed correctly and proceeded to do an alignment (for less than what Lentz quoted me). I believe the manager Brian took advantage of me for trying to save money and do some of the work myself. When I called back to inform them that another shop confirmed that I had installed the part correctly, the manager Brian became defensive and raised his voice with me stating it was loose, thats the bottom line! I would not recommend giving this shop your business.

I began taking my 2003 Corolla here when the dealer stopped being happy to service it. These guys are honest, helpful, and courteous. This week they took the time to help us decide to fix or replace it. They are interested in service not sales! Thank you!

Ive been a customer here for 5+ years and I wouldnt trust my car with anyone else! The service is fantastic and theyre always so thorough with explaining what theyre going to do with my vehicle. The manager, Brian, is absolutely amazing! Always has a smile on his face and just the best! Grand Rapids has a great establishment here! Keep up the great work, guys!

Always a great experience with the team at Lentz Auto! From start to finish, communication is there. Brian, the shop manager is fun to work with and professional. Always with enthusiasm and excitement. Brad is efficient and priced right, while getting the job done right! If you havent had a chance to check them out, be sure to do so!

My Son dropped his entire exhaust system on Monday night. We went to drop the car off, and Lentz on Mich was already closed. I looked in and saw someone cleaning up and knocked on the door. Brian Small, the manager, opens up and let us drop the parts in the garage instead of leaving them outside. He was very friendly, and even thou it was late, he really made us feel important. The car was fixed the next afternoon, on price and on time. Thanks Brian.

These days, its hard to find reasonable car servicing that doesnt put you in the poor house. I recently went to Lentz to have my leaking oil pan replaced and girded myself to pay a lot. Previously, I had been quoted at a competitor $400 just for the pan alone! Lentz replaced the pan and gave the car an oil change (with new filter) all for just under $500 - which included labor!Brian and the technicians there are super knowledgeable and always give it to you straight :)

I had a great first contact with the shop. I came in with what could have been a disaster on my car. They made the repairs, were exceptionally fair on the price, kept me informed of the repairs status, and were friendly and knowledgeable. I intend to start using them more regularly.

Came in on a Sat morning with hopes that I could get someone to take a look at my car. Normally, I head to my dealership in the Lansing area for repairs, but I was worried because my maintenance light turned on. I walked in and met Brian, the manager, and he gladly said he was able to help me! Great customer service and friendly staff. So happy I could find a great auto repair shop that I can trust so close to where I live now!

My truck started shaking violently on the highway so I pulled over and had it towed to Lentz. Brian and Paul really took care of me. They described the problem, my rig safe to drive around, and didnt charge an arm and a leg. Honest mechanics are hard to come by; honest and affordable mechanics are even harder to come by. These guys are great and I highly recommend them. Thanks Lentz [and Brian, and Paul]!!!!!!

Brought my vehicle in as it was making a loud noise related to the exhaust after hitting a pothole. The car is 12 years old, so I assumed something had come loose due to the jarring. I was told there was a broken clamp, and a hole in the resonator. That the repairs would be over $1600 and that they couldnt replace just the clamp and resonator everything had to be replaced so they had to replace the muffler too. After pricing out parts and researching that the resonator could be replaced on its own I decided to take the vehicle to another shop for a second opinion. The other shop looked at the vehicle only found the broken clamp, welded a new clamp and pipe on and was done for $100 in less than an hour.

By far the best auto repair shop, and the most trust worthy mechanics this side of the Mississippi. Brian (the shop manager), will go above and beyond in order to make sure you are satisfied.I put 100% of my trust into Lentz Auto & will tell you that life is better when you find a mechanic that you can trust!!!!!

Adequate tools and good customer service.

Excellent customer service! Went in to get my Ford Escape checked out due to the engine overheating and Brian, the manager, explained to me exactly what he believed to be the problem and also looked into some additional issues I was concerned about. Super friendly and they dont talk down to you like other repair shops I have been too. Although they werent able to fix the problem in-house due to it being a Ford specific issue that can only be fixed at a dealership, they didnt even charge me for running the diagnostics tests. Ive been charged over $100 in the past just to have someone look at the car and tell me something I already know is wrong with it. Will definitely be taking my vehicle here for any future maintenance.

Was having problems with my brakes on my car. Took my car to Lentz on Michigan street and the manager Brian and the guys were very friendly. They wrote me an estimate for the work that needed to be done and took me out to show me the problems that my car had. after looking at my car i could tell that it was unsafe to drive! They fixed my brakes in a timely fashion for a very reasonable price. I even called around to check there prices and they were one of the lowest. After leaving my brakes were 100% better!! those guys are great and i will always return. I also learned that they do full service repairs on almost every thing on the vehicle. I recommend Lentz for anybody that wants there vehicle fixed right the first time!!!!

Electrician didnt even know what he was talkin about only went there because my main guy was out for the day. My main guy fixed the electrical issue in 15 minutes the next day.

Couldnt be more pleased with the service here. Ive had my car in several times for major and minor problems, and each time I have been very satisfied. Highly competent technicians, very friendly service, and fair pricing. They go our of their way to make certain you leave satisfied and happy.

I had to have a bit of my exhaust replaced and while it was a little more expensive than I expected, they got it done quickly and cleanly. The staff was very friendly and I would not hesitate to come back if I need any future repairs

After having costly front end repairs to my jeep at another repair shop, something was really wrong. I stopped in and was greeted by Brian, the manager. What a great guy, a true asset to Lentz, and to myself. Apparently the shop that overcharged me did not tighten new parts they installed. Without hesitation, they quickly tightened everything up. They also checked to make sure nothing was damaged. Needless to say, this is my new place for car repairs. Thank you Brian and Lentz.

The manager, Brian, was very nice to speak with. The waiting room was clean and pleasant. I had very fast and friendly service. I was quoted alot higher at other garages. Priced right for my budget.thank you

Ive been taking my car to this Lentz for years. They have always been incredibly helpful, friendly, professional, and quick to get the repair done! The few times Ive gone in for something that they dont repair, they have recommended a place that also turned out to be really great.

I found their work high quality, and they were very honest and fair - safety was their first concern for the vehicle, and they did things right, and did not cut corners. They were very fair and laid out exactly what the vehicle need. I would highly recommend Lentz Automotive.

I like they are friendly and they dont try to RIP you off they are fair a good place

I highly recommend this location if you want someone to work on your car that isnt trying to take advantage of you. Brian over there is a straight shooter who isnt trying to overcharge or up sell unnecessary procedures.

Friendly and knowledgable staff. Appreciate a do-all shop near downtown.

These guys were good, fast, and AWESOME. Got my car in and out same day and my car needed work. Funny and friendly and very professional. Definitely will be back.

Brian came in on his day off and worked on my car well past their normal time, I have complete respect for the whole team and I feel totally comfortable about coming to Brian with any vehicle situation. Thank you guys.

Lentz on Michigan Street did it again! Great, friendly, fast service. My car sounds and runs great. Ive been bringing my car here for years, and its always quality service.

Wanted to express my appreciation for the great service we were given during a pre-vehicle inspection for a 2009 Chrysler Aspen on 10/23/2015. Brian and team pointed out all issues and things to take into consideration prior to purchasing the vehicle which helped with the purchase price negotiation. Service was prompt and very professional!

Last Saturday was my 2nd service @ Lentz Michigan Street in 1 1/2 years with my 7 year old Nissan. I couldnt be more comfortable recommending a service garage. Manager Brian is easy to work with, communicates well particularly with estimates. He doesnt engage in upsell or oversell. Their work has been dependable and the pricing seems fair. I trust them.

I was in town for a job interview needless to say I was stressed. I was advised to go to this repair facility and boy was I glad I did. They fixed my car quickly and I didn’t miss a beat. Thanks for the speedy in-and out service.

Ive taken my 2007 Pathfinder here several times as its close to work. Everytime Ive been satisfied with the cost and the work but didnt think anything special of it. Last week I took my car in as I was told by the 10 minute oil change place that my oil sending unit needed repair as it was leaking. So off for repair it went. Fortunately it didnt end up needing any work - seems to have been a much easier fix and after some cleaning all was well. Im writing this as its not often you take your car in and they call to tell you it in fact doesnt need repair. For all the bad reputations auto repair places have I was very pleasantly surprised that they did not perform unneeded work and in fact that didnt even charge for the clean up work they had done. Will definitely be back for the next inevitable repair as well as will recommend to anyone who asks!

Went in to get my heat fixed, only expected a quick thermostat job or a quick heater core flush, due to my living arrangements i could not do the simple task myself so i brought it to lentz, figured anyone could do a thermostat job not to hard, dropped off my truck with a full tank (not a good idea) and 3 days later i got to pick it up, with no heat... and soon to find out.. no gas. And they charged me $352 for there glorious work at emptying my fuel tank cracking my door panel and not even doing the requested job. Thats a bargin right there!

Great staff, friendly and great customer service! They also got me in quickly to start my oil change.

I brought my truck in for an oil change and inspection. Brian looked over my car and found a small problem that had been overlooked at the dealership in the past. Because it was under warranty he said I should take it there to have it looked over. When I did the dealership scoffed at the idea they could have missed something, but due to my persistence, they looked it over. Sure enough the exact problem he told me about was there and they had to repair it. They asked me how I found this issue and I told them that my mechanic found it. No question, if I need work, I would rather have Brian and the guys at Lentz look at it than anyone else. They do a great job, try dont over charge (considering he told me it was under warranty and to go get it fixed for free) and I would use them again in a heartbeat!

The staff here are trustworthy and honest. Theyll let you know what needs to be fixed and what could wait.

Ive been taking my car here since the Saturn/Suburban dealership shut down and I could no longer get my Saturn serviced there. Brian, the manager, is one of the nicest guys you could ever meet. Every time Ive called them Ive been able to get my car in that day, if not almost immediately after getting off the phone with them. Several times Ive taken it in for things that turned out to be small and he ended up not even charging me for them. He said Thats one of the perks of being manager--I can make decisions like that. :-) Another nice thing about their location is that the Grand Coney is right across the street so you can go grab a bite to eat or something to drink while youre waiting if you cant leave while your car is being worked on. And the best thing is that theyre only .2 miles from our house :-) Thank you Brian and crew for being there when people really need you.

Called and asked if they would be able to quote me a price for wheel bearings. Didnt want to to give me a quote, but they said roughly 200 a piece (overpriced) and when I asked if they could recommend another mechanic close by, they simply hung up on me. Dont you figure you would try to be as friendly as possibly when dealing with customers, even if you know you wont get any business out of it?

Brian and his guys been fixing my cars for 11 years i love how great they take car of us and my crew at work!

Great people and Manager Brian knows his stuff wont take my cars anywhere else A+

We scheduled an appointment to have them do a vehicle inspection on a CRV, and they didnt have us on the schedule. However, they were still able to get us in. Afterwards, the guy at Lentz was like theres a hole in the catalytic converter and the resonator is leaking, thats roughly $1,000 alone. I was like no its not. i can buy the parts for $200 online, recyle the old convertor and get $80 back, take the parts to muffler man and theyll put it on for $100, so its only a $220 repair (this is what i did with my other CR-V).Then i asked him to give me an estimate on the oil leak and the rack and pinion leaking, and he was like why dont you go to muffler man? After him throwing a temper tantrum, he takes down my phone number and was supposed to call me back with an estimate. They never called me back. This employee clearly doesnt understand customer service or how to handle confrontation. Will not do any business with them in the future.

Ive been a customer for 3+ years, the staff are friendly and the service is great!

No thanks, fake diagnostics broken fuel pump, study math part, before get money for diagnostics! Broken fuel pump connector for $20 you asked $900.

I was reading the review one read that they were under new management since 2008 another rear under new management since 2011 which is it I do know you guys do a good job but nobody is perfect I used to work for Gordon Lentz.tell brad this is from the sgt or the boss if he can remember that far back

I took in my recently purchased 1997 Nissan Maxima GXE, knowing the car is old with 240xxx miles on it, for a simple clutch replacement. Beforehand the car started and ran almost flawlessly given the needed replacement to the clutch. All said and done the repair/replacement cost me $750, which I had no idea if it was worth that being an inexperienced car owner, but out of my pocket came the money. After the clutch was replaced the car wouldnt start. They continued to tell me other things that needed replacement or repair for starting the vehicle, finally. I gathered that the car is now totaled. Whats more, they had NO idea what was going on with it. It went from, oh, your battery is dead, to, your vehicle is dumping gas, to, the tensioner may be worn making the belt loose. Bottom line: Go ELSEWHERE, or call around FIRST.

I went to Monro Muffler and Brake they told me I need brake pads and rotor $350 for the back. My front brakes were 15% but didnt say they needed servicing. I always get a second opinion. I went to Lentz, didnt tell them what was said at Monro. I was told at Lentz I needed pads, and rotors for the front and calibers for the back. So, I asked them do I need pads and rotors for the back as well? they said yes, only after I asked. I told them what I was told at Monro and I find it odd Monro never mentioned I needed calibers and that they never said I needed front brake work. I asked for a print out of an estimate they said $35. I told them never mind. I took my car to Meekof for a third opinion. Meekof told me I needed what Monro had said Rotors and brake pads on back (for $75) less than Monro was charging and my front brakes were at 75% operable. So two repair places never mentioned calipers why did Lentz see a need for the calipers and front brake repair? I find this to be strange. Did the other two repair places not notice this? Being a female we often feel taken advantage of and less trusting of mechanics than our male counterparts. This is why. Mechanics, please, stop taking advantage of customers, get a reputation of being honest and your customers will be your best advertisement, you will do a great deal more business. Oh by the way, Monro told me last year I needed brakes, that was the first time I had gone to Meekof (friend recommended) Meekof told me my brakes were good for at least another year. SMH Im not saying Lentz was dishonest but I would have been out of at least 700-1000 dollars but I got it done for $275 .

Extremely glad to they fixed my exhaust quickly and did a great job when I needed a repair right away. The technician was so professional.

Honest and reasonable. I bring my car here for everything.

AWFUL!They rip you off and make you get things you DO NOT NEED.I went in for new brakes and ended up getting new calipers as well and cost me $750 even though I did not need to buy them.They even told me I needed to replace the lower control arm and it would cost me $700!I went to McGraw on Wealthy and they said it would only cost $200.

Ralph is the best with customer service

Best, fast and fair.

The manager is honest and fair. Ask for Brian!

Brian is super friendly and helpful

Worst place I have ever been, car was worse when it left then when it came in....

Good prices

Great service