Communication with customers is certainly lacking here. Based on my most up to date conversation with the manager I expected to have my car done on a certain date, and at 4:55 I called to follow up about not hearing from them and he said that theyd need another day.Just generally not professional, and very much unlike my experience there the previous year. I wouldnt go there again.

Thought I had a major problem. Turned out to be a simple seal. Work done quick and right. Best of all a great price.

I take all of my vehicles and my family’s vehicle here. Great place even better work. 10/10 would recommend

This Monday 4/19/21 - They offered affordable and competitive prices! Their service was quick, honest, and friendly. I am new to the area and will be coming back here in the future if needed. I would 100% recommend this place to family and friends! I sat in their waiting area and saw them interact with many customers and witnessed their expertise.

Had them mount a tire and now it leaks. No warranty. Says they clean the wheel when they mount tires but won’t repair the leak if it’s from a dirty wheel. Don’t get scammed by these amateurs.

Love the service here. These guys will tell you if its actually worth spending more money on a lost cause or not. Will def keep coming here for repair work.

I would not recommend going to this place they charged me 900+ to put headers on my truck only to start leaking 2 weeks later when I brought it back they said there was nothing they could do and that they wernt leaking clearly they have non profes6 mechanics who dont stand behind there work horrible services I had to pay another shop to fix there work!

Great guys so helpful

Great place to take your 🚗

Called to get a 2nd quote from them as the 1st quote from another auto show was $170 more then Quality Express was. Jessie was very up front about the service let us know what to expect and when it was a little more then what he had quoted he gave me a coupon they have offered right now which brought it to the quoted price. It took less then an hour and a half and we have our vehicle back in service. Thank you Jessie and team we will see you again.

Best service around go check them out

Great expeeiernce helped me on price and I had to come back. And they fixed it up free. And had me on the road in about an hour or so

Fixed my car in under 3 hours!

This is the first business to discover the timing cover on the N54, and somehow its leaking!

Jesse, FYI I found the fill and drain plug locations for my vehicle in less than 5 minutes on YouTube when I got home.Its on top of the tranny underneath the air intake duct, a plastic plug. I will do it myself since it seems simple enough. Thank for helping me save the $100 you would have charged.

I love these guys. I moved about 15 miles away and still commute back to visit them.

Phenomenal! I own a high end car in which everything maintenance related is an expensive pain in the A$$. I brought my car here for the first time for an urgent repair that was too time consuming for me to do on my own. The repair was done in half the time and half the price of what they originally quoted me. Im a former jet mechanic with extensive knowledge in mechanical repairs...these guys are wizards. Thank you fellas for not emptying my pockets and for quickly getting me back on the road. Much appreciated!

This is the best place to get your car fixed. The mechanics are honest and do a great job. Jeremih is also great to work with and never ever gave us the runaround. I have never had any issues after we got our cars fixed here. Keep up the good work guys....you guys are awesome.

No professionalism what so ever! Mechanic throwing tools, swearing.

Jesse the manager is very personable. All the technicians are very high quality. They always do an excellent job. Wont go anywhere else.

They charge $25 for a inspection, but never told they did.. I highly recommend not going here.. they take forever... POS PLACE!

My roommate and I just moved here and we both drive 15 year old cars. Weve had to go in a few times for a variety of problems and each time the guys have explained what was wrong, Jeremi even went so far as to pop my hood and the hood of another car to show where my coolant thermostat was and where the average one was. These guys give great deals and genuinely care about the customer. I love this shop and Im so glad my roommate found it.

This review will speak to my opinion of the service manager, Joe Smith, at the Plainfield garage. I had front axle shafts replaced by the garage approx. 16 months ago. The seals on both shafts failed(through no fault of Quality Express) and were replaced by another mechanic(friend of my son) as part of other work that I was having done. As these shafts were relatively new, they should have been covered under the parts distributors warranty. Because Quality Express did not replace the shafts, the warranty coverage was initially denied. Joe made a special effort to reverse this position, and I received a full refund. This in my view is real customer service, Joe did not have to do this but he did. In addition to customer service, Joe has outstanding technical knowledge, having supervised work on my vehicle that other garages would not take on because of the difficultly of the work. Joe took it on and resolved my vehicles issues.

Honest guys and fair pricing.

I brought my car in for a water pump.They fixed it as well as another part and gave me a discount which helped me out alot.They were very helpful and professional i definitely recommend them.

I bought a car that has had nothing but issues. I always bring my car here to get it fixed. Never disappointed. They solve the issues quick and have great customer service.

DO NOT GO HERE! I brought my car here and it is so unprofessional! Jeremy, the manager, screws with your car. He told me I had a bunch of stuff wrong with the car and when I talked to another mechanic he said none of the stuff that Jeremy said was wrong with the car was true. THEY USE YOU FOR INCOME! Jeremy is a liar! They take advantage of young people who dont know anything about cars. I got my brakes done there and then a few weeks later my brakes went out. So I brought it back and they fixed it again AND made me pay for it. Then the day after I got my brakes done I went to pick the car up and the entire front end started smoking terribly! Jeremy said he forget to mention there was something wrong under the hood. Why was he under my hood if he was fixing my brakes?! And why is there all of a sudden something wrong under my hood out of nowhere when he said not even two weeks before that day that everything under the hood was fine! And before that, he confused my trailblazer for someone elses trailblazer and almost fixed something that was meant to be fixed on another car! Just a scheme to make more money. Theyre liars there. Dont let them take advantage of you!

My car was running fine when I took it there. Just needed a spark plug. They tried to say they would have to take apart the whole engine so I took my car and left. It broke down when it had been running fine all day. I’m furious.

Wouldn’t even give this place a one star if I could. Had my car towed to it they told me $1,170 to fix it when I can get the parts for $300. One of the workers told me he’d buy it from me for $150 but he wouldn’t be able to get the money to me for 4 days. Went past didn’t see my car, went in and the guy threw away all my stuff that was in my car and told me that I could get all my stuff out of the dumpster myself. Would NOT recommend this place to anyone they over charge.

Was referred here by another garage that didnt work on brakes. Was going to fix them myself and really just went to ask a question. After talking to the mechanic I asked what it would cost. It wasnt much more than it would cost to do it myself and they got me right in so I had them do it. An hour and a half later I was back on the road. Synthetic oil changes cost what I pay for regular oil.

They are very nice and very reasonable for pricing on fixing your vehicle. I got my vehicle fixed there once and i loved the experience.

Jeremih is awesome. I dont know what that girl is complaining about. He literally goes out of his way to save me money. Best experience with a mechanic Ive ever had.

Don’t trust these guys with your car if you know nothing about them. Brought it in for an oil change and since then.. something ALWAYS went wrong with my car.

Every time we have taken a vehicle here for repairs, it has taken at least 24 hours longer than the stated time in order for the car to be ready for pick-up. Worse, they continually give a time it wil be done, and then when that time comes and goes they fail to apologize or explain, but simply give a time farther out. We have now seen that this is a pattern, not a one-time occurrence, and will not bring our vehicles here again.

Stopped in to get the check engine light checked. Everything was fine. shook the mechanics hand and left with no charge.

Austin at Quality express on plainfield in grand rapids saved this Veteran more than once when others wouldnt or told me it was going to be days before they could even look at my vehicles not him honest and fair go see Austin for all your mechanic needs Godbless Quality for hiring Austin

I do what work I can on my vehicles, but sometimes you need what a shop provides. For example, bushings are near impossible to do at home without a press, so I just drop off my control arms or whatever here.

Great service and work if you need work done look no further

These guys are great and what they do and honest!

Going on a long trip, they got me up and running!

Good people

Fast and knowledgeable! Ask for Jeremy!

No over the phone quotes!!! So Im supposed to drive my broken vehicle there to get a quote? So it gets stranded there and I am forced to have you a******* fix it. No thanks

Was quoted $1000 for fixing head gasket, but when we went to get the car, we were charged $1500 with the explanation that the starter had gone bad and the manifold needed to be replaced. I was never notified of any required additional work or asked to modify the quote.

Fast turn around and good prices!!!

Customer service sucks. Go elsewhere.

Fair pricing.

Great service

No appointment needed