They diagnosed the problem and let me use a loaner. Great communication and great folks. They were honest that they wouldnt be able to get parts for 2+ months and referred me to another shop that could do a rebuild within two weeks, that they use themselves personally. Megan is a sweetheart and makes you feel at ease and like shes been a friend for years. Ill be back.

I had bought a vehicle and not known the many problems the prior owners left for me. Details of my situation aside, Bruce and Meghan made this extremely difficult time for me as easy as it possibly could have gone! I saw nothing but honesty, integrity, knowledge, trustworthy, positive attitudes, smiles, care for customers, and about 100 other positive attributes shown to me and my support group involved in the process. In a nut shell I intend to bring all my vehicle service needs to Ervines for the rest of my life. They are more than a 5 star rating, 10 stars would be more appropriate for how Bruce and Meghan and their techs handle every situation they are thrown. Thank you guys so much for your help, I look forward to the next time I get to see you all!

I can’t say enough wonderful things about my experience with this business. They were accurate, efficient, and friendly. Plenty of communication and patience. The email and text platforms were very easy to use. Everyone took the time to make sure I was a part of the plan and gave an accurate estimate. My car is running smoother and quieter than ever. Will be back for maintenance in the future. If you have a hybrid vehicle, this is definitely where you belong!

Jamie and Megan are super nice, and Eric does a great job being totally transparent with you about your car. The online portal through which you select services and pay is well-made and easy to use. After-hours pick-up and drop-off was convenient, and I cant recommend this place enough. Thanks guys!

They had a cancellation and we’re able to get my car in on short notice. Friendly and up to date technologically as they send estimates for approval via text and email for immediate approval. Fast and efficient.

Wonderful experience! Out of 4 places called Monday morning they were the only ones who could get to my vehicle that week. Having an accessible vehicle (due to my daughter being wheelchair bound) I can’t be without it for long periods. Meghan was easy to talk with and she got me on the books for that day, telling me upfront she could only guarantee it back to me by Wednesday. Not a problem! They are on the high end of normal repair costs and their diagnostic fee is added on to the final cost, not part of it (which was a surprise to me). I loved how we could do everything on line/by phone and the lockbox made it easy to get my vehicle back- a day ahead of schedule!

My experience was good here. Everyone I spoke to was professional and kind. Only chose to not use their services because the vehicle wasn’t worth the money. But will go back if I ever need work done. They have everything online so you get updates often and very easy to understand.

Excellent service! Eric and Megan were excellent. They explained everything. Eric called and explained everything truthfully and didn’t pressure me to purchase anything that wasn’t 100% necessary. Their prices are very reasonable. The loaner cars are a game-changer! And after hours pickup makes it so much easier to get your car taken care of. Would 100% come back for anything else that comes up

Awesome service, even caught a couple of things I wasn’t aware of. Communication was excellent the whole way through. As a single parent, the free loaner was a wonderful benefit!

As a woman I have always felt immensely intimidated when visiting a mechanic. This is due to the fact that I know zero about cars! My insecurities were met with Megan’s smile and willingness to help me get my car, Susan back on the road safely—being sure to explain everything along the way. I immediately felt at ease when I met my mechanic, Bruce! His kind nature and realism when telling me what needed to be fixed added to the comfortability I felt at Ervines. My only regret is that I didn’t find this place sooner! If you’re looking for a mechanic who will treat you like family, look no further than Ervines! P.s. the candy and notepad + pen left on my seat when getting my car back was a *sweet* touch!

Very friendly people and very professional service. I really like the system they use for communication. You can talk to someone in person on the phone but they also San U emails and text. I filled out a short form online for a scheduled appointment. The following business day I received and email and text with The confirmation. I lived a short distance away and didnt have a ride home and they gave me a ride home. After several hours I received the email with the link to a page that explained what was wrong and what needed to be fixed. All I had to do was check the boxes of what I wanted done and they did it. When the work was complete they sent an email with the link To the bill and I paid it online and picked up my car. The keys were hanging on the door waiting for me. Excellent service and a great job Done.

Working with Ervines was the best mechanic experience Ive ever had. From the first call I knew my car was going to be in good hands with these folks. Incredibly friendly, accommodating, and professional, there is no comparison. As long as I live in West Michigan this is where Ill take every one of my vehicles anytime they need work. These guys are worth every penny, and I couldnt be happier. Thank you!

I think the price to check my truck out to determine the problem was a bit high, but I was given a loaner car to use while they serviced my truck, so I guess it all even out. The two women working the front desk were awesome!

Ervines will always be the place I take my vehicle. I work 2 jobs so having the option for a loaner car is a life saver. They stand by their work and they explain clearly what needs to be done with your vehicle as well as ways to make sure you can get the most life out of your car.

Really great experience. Everyone was respectful and nice. I would recommend Ervines Auto.

I trust Ervines Auto Repair because they seem more experienced and knowledgeable about my Prius Hybrid Plug-In than the dealer. It is so nice to have an alternative.

A bit pricey but quick service with a great online system to let you choose what work is done

I’ve used other mechanics on previously owned vehicles but since I found Ervines I’m a loyal customer. I definitely trust them as much as my dealership to keep me safe on the road. Now they are pricier but it is a better ticket than the dealership service center. You pay for what you get—and quality parts and service are worth every penny! I’ve come to Ervines to service my Chrysler 200 on several occasions, never for the same service. I appreciate that they do their best to get you in and out ASAP. They offer detailed estimates with notes and pictures so you know you’re not just getting pushed for unnecessary services.They answer any questions I have without hesitation or attitude. The loaner vehicle is a bonus so I’m not spending time off from work or extra spending for ride share while waiting for my car to return.

After a bad experience at another auto shop, I took my Honda CR-V to Ervines Auto Repair. When I first called, I was warmly greeted by Megan. I was encouraged by the fact that she took the time to truly listen to what was going on with my car. She worked me into their schedule quickly, and assured me that her family would properly diagnose and fix my car. I was told by another auto shop that day that I needed a transmission rebuild. There were many red flags at the other auto shop, and I wanted another opinion. I dropped my car off at the end of business on Monday, and got a call from Bruce on Tuesday morning letting me know that they diagnosed the problem. I needed an oil change. Yes, you read that right - An oil change. I was told by another auto shop that I needed a new transmission. Ervines knew that. After looking at my vehicle, they determined that there was nothing wrong with my transmission. I was absolutely blown away! They did a full inspection of my car and gave me recommendations about other maintenance that was due. They have a portal in which they can share photos with you, which was really nice. We authorized them to do several other repairs while it was in the shop. Ervines fixed the problem I was experiencing with my car (caused by low oil) and made sure everything else was in good working order. They have gained my trust, and I will be a loyal customer moving forward. Thank you for the great service, Megan and Bruce!

Great service and great people to work with! Prices are great and it was done quickly, which was greatly appreciated! Thank you Ervines! I will DEFINITELY come back for all my auto repair needs! I will recommend you to family and friends! 10/10!

We went to Ervines for a pre-sale inspection on a used vehicle. They gave us a comprehensive, digital report with pictures and notes on each item of concern. I called to talk more about the report, and the mechanic was patient with me and answered all of my questions. They gave me an honest opinion about whether or not to buy, and I appreciate their insight and in-depth overview of the inspection. Highly recommend!

I found Ervines Auto repair on google and decided to give them a try. I had a electrical gremlin which was diagnosed as a bad body module. The Module took almost 2 weeks to get there. I was able to drive a loaner that they provide at no charge. The electrical gremlin seems to be gone and I plan on going back for other needed repairs.

Overall, great service. I was going to use a different mechanic, but theseguys were able to squeeze me in. Friendly service and decent pricing.

I reached out to Ervine’s Auto Repair Grand Rapids Hybrid to run a diagnostic report on a used vehicle that I am considering to purchase. Bruce was very polite and extremely helpful with setting up the appointment. He provided an overview of the services and quote via e-mail. Everything went as according to planned, I dropped the vehicle off and was informed of the findings electronically as well as spoke to Bruce in detail regarding my concerns. The pricing was satisfactory and services exceeded my expectations. I highly recommend EARGR. I’ve actually worked with them over the past 10-15 years with multiple vehicles. First class business!

Excellent service, car was fixed quickly and at the quoted rate with a great explanation of the details. I really enjoy their online system so you can see what parts are needed ahead of time and how much they cost.

Awesome and professional, got me concrete answers. Thank you!

I took my car here for repairs and Jamie and the team had great customer service and were very thorough and efficient. They were able to get my car in quickly and the work was done in a timely fashion. They also offered a loaner car which made it easy for me to continue on with my day to day life. I also love The invoices and photos that they send you of the exact problems that I had. I definitely recommend Ervines. I will be returning for future repairs.

I took my car here for some maintenance and check ups. I am so impressed with this shop. They were super friendly, easy to work with, were very transparent with pricing and what was going on with my car. I will definitely be taking my car here again!

I cannot recommend Ervines enough. They really treat your vehicle as if its their own. I moved about 40 minutes away from them and tried using more local mechanics, but none of them were as knowledgeable, friendly, or professional as Ervines. Sincerely, if you are looking for an outstanding mechanic, they are the place to go.

Friendly people and good service. Highly recommend.

We had a confusing issue with the spark plug going bad. They did a full inspection of the vehicle, talked us through he problem and our options. They were prompt and communicated well, plus the rental car was a huge help! They were so professional and kind! We will be going back for sure!

I contacted Ervines and told them I was fairly certain my high voltage battery on my hybrid was bad.I explained that I do not just want a replacement. I was very clear that I was looking for other options, such as replacing only the bad cells rather than a whole new battery.They said Id have to have it in for an inspection. After the inspection I was told (as I suspected) the high voltage battery needed to be replaced and was only told then that they wont rebuild or replace bad cells.I was disappointed that I wasnt informed of this when I initially called and made it clear that thats all I was interested in hiring them for. It wouldve saved me time and money.

I’m so glad I stumbled upon this place! Took my new-to-me Prius here because they specialize in Hybrid vehicle repairs, and the service was incredible. Communication, professionalism, and timeliness were all on point. Plus, the free loaner car is added convenience and peace of mind. I will definitely be using them again in the future if I need any car repairs!

Super friendly staff. I accidentally yelled at the lady on the phone because I thought she was a robot but it just turned out that she has an extremely friendly voice. She was very knowledgeable and was able to help me set up an appointment to get my truck worked on.

Always the best service here. They use quality parts, and are very professional. I love the fact that they check your whole car out, and recommend service that will be needed in the future. This gives me the option of doing it myself, or bringing it back in at a future date for them to do the repair, or bring it elsewhere if I choose. Also love that the mechanic calls me to discuss the repair if it’s beyond the cost of the quote they gave me. This last time, he called to tell me he saved me money. Who does that these days? Take your car here for repairs, real mechanic’s work here, you get what you pay for. Megan and Jamie in customer service are the nicest people you will ever meet. I’ve spent 5 grand here in the last two years, on major and minor repairs, so I guess I’m paying them for this review, but they deserve it.

These guys and gals are just the best! timely service and fairly priced!

Outstanding service! Excellent communication! 3 years or 36 months warranty. Highly recommend. Clutch and slave cylinder, too!

I’m driving across the country soon and needed my car services before leaving since my check engine light came on suddenly. I got a recommendation for Ervine’s from a friend and they did not disappoint! Eric is awesome and super informative. They whole team is very honest and friendly and helped me a great deal with a stressful situation for me since I’m not very knowledgeable at all when it comes to cars. 10/10 highly recommend!! Would definitely use them again for all future needs if I were staying in the area.

Great customer service, technician keeps you updated with reports and pictures via text link and email link as your vehicle is getting repaired, also great turn around time!

Awesome, knowledgeable staff. Took a vehicle here for a pre-purchase inspection. Found a lot of concerns and helped make our decision much easier.

I had the most amazing experience with Ervines Auto Repair & Grand Rapids Hybrid. I inquired about a repair and by 7:30 am, the next morning I had a quote back from Eric that was 1/6 the cost that the dealership quoted. Eric, Megan, and Jamie were awesome to work with! I received a loaner car and within 48 hours they had completed the repair and ran a complete diagnostic check on the vehicle. They were able to walk me through every step of the process. Communication could not have been any better and the techs were awesome to work with. I cannot recommend this place enough. Tough to find better people to work with than the folks at Ervines.

I love this place. I’m an old single woman with no auto knowledge. I trust them they explained everything. I would certainly use them from now on. Please give them you business. You will not be sorry

One of the best customer service establishments I’ve come across not only in auto repair but in general. They are extremely courteous and value the customer’s time and how they feel. We all know repairs and finances can be stressful and emotional and they really are in tune with that and their customers. Quick response time and we’re able to get us in as soon as they could. I can’t express how much and nice it was to have people who went above and beyond to care about my needs and to make me comfortable as well as help me out when I was waiting. Extremely nice and generous!!

I take both my Prius and Outback here for repair and general maintenance. You might pay a little more than other mechanics, but I personally pay more to have the peace of mind and quality of work. They are always friendly and take extra time to make sure you understand what will be done and rebates are provided if you continue to do business with them. Loaner cars are provided (when available) and all transactions can be managed online.

Ervines is so professional and timely with their communication. They are the only ones I trust with my Prius!

Firstly, I was very happy to find a well reviewed shop that was open during the pandemic and I appreciate the no contact way the shop is operating.I was very happy with the quality of the work, the pictures provided so I could see what was being worked on, and the ability to approve each piece of work. The labor and parts did seem a little overpriced however this is my first time getting work done in Michigan so it might be normal for here. Despite this, I have no complaints about the work and theres a good chance Ill return after doing some price checking around the area.

Ive been having my car repaired and maintained at Ervines for several years. They are honest and they treat me well. As a woman, Ive had awful experiences with car repair shops and dealerships in the past. Ive always been treated respectfully here. They explain things clearly and Ive never once been talked down to. This is a big deal. Im happy to support a female-owned business too! I get free oil changes for life from the dealership where I bought my car and I choose to pay for them here instead, if that tells you anything.

I received a Christmas basket from this place which i really appreciate so much if it wasnt for them we wouldnt have had Christmas dinner so thank you.

SO thankful for this shop! Im no car expert, but I doubt these are the cheapest prices I could be charged. They always do excellent work, though, and treat me fairly. No hidden fees or anything. I also love the online approval/invoice/payment process. Its detailed and super smooth.

Exceptional service in a timely manner. Went in for an oil change and to have a new bumper clip installed. Both were done perfectly and I have had no issues since.Staff was very understanding and well informed.

Honestly really great experience, felt like they communicated well, they were honest and upfront and I was very pleased with the experience

Nice people. The estimates for work were 40% higher than the national average for the items listed on the estimate sheet and even the dealer network. Had to pass on using them but found a reasonable shop.

Great service and very professional.

Everything they do is online and very user-friendly. They had a loner car that was a very nice one that I used all weekend til my car was done Monday Afternoon. They are very friendly and Professional and did A+ work on my brakes both front and back, cabin Filter, as well as flushed and cleaned brake fluid with new fluid added. I 100% intend to use them again in a few weeks to get the bearings fixed on my Equinox.Of course its expensive but so are most car problems considering how long I waited and how bad the brakes and rotors were...but it was no where near what i expected. Youll be happy if you took your car there..100%!!!

Always perfessional and explains everything well

I went to Ervine’s for some major repair work on my 06 Prius by recommendation. The car needed a lot of issues addressed, so I had a full service check performed. I replaced everything the car needed. They provided me with the most extensive, detailed invoice including pictures of all of the issues with my car. The transparency at the shop is absolutely incredible. They even had record of work performed on my car from before my ownership. Eric is incredibly knowledgeable and explained technical details about the technology in my car in a way that was concise and easy to understand. When I got my car back I was absolutely blown away by how good it felt. It drives like a brand new car, and every single issue was addressed and corrected. The service on behalf of the entire shop made the experience of getting extensive repair work done actually enjoyable! I didn’t think this was possible! Thank you so much for the outstanding service, all other repair shops should take a lesson from you!

I had a sudden emergency repair needed and was not familiar with any repair shops in the area. I chose Ervines based on the reviews and their customer service is astonishing. Megan was beyond helpful and so nice! I dropped my car off not expecting it to be looked at same day since it was so last minute, I got a call a couple hours later with a list of everything that needed to be done and an answer to the main issue that I brought it in for. They email you all estimates and you can approve each individual item that you would like done. They dont pressure you into fixing everything all at once but do give you the option. They also sent me pictures of everything that was wrong with a little detailed explanation. For a spur of the moment choice, they exceeded my expectations and I will refer everyone to them. 20/10!

Brought in my car after having the dealership take a look at the problem. The crew at Ervines was great. They walked me through everything that needed to be done with care and patience and saved me a ton of money in the process. These are hard working, experienced professionals and I know where I will be bringing my cars in the future. Cannot recommend highly enough!

Always 10/10, great folks to work with.

I had a great experience with Ervine’s Auto Repair. My car started malfunctioning on the highway the other day and Ervine’s got me in right away. I was able to use a loaner car while they worked on mine. Everyone I spoke to was very friendly and professional. They have a totally contact free protocol. I will definitely recommend Ervine’s to my friends and family in Grand Rapids and I’ll continue to go there for my car services.

Great experience! The online updates and pricing/authorization should be standard. It’s so convenient. They show you photos and explain options for the auto repair-inept. It’s always worth going to Ervines for repairs.

Have used Ervines for car service for at least 20 years. I trust them like family. They are honest, dependable and professional. They are all friendly while giving quality service.I highly recommend.

Amazing customer service and super friendly and knowledgable staff! Our Envoy stopped running and they got us in the next day and ran a full diagnostic test for us. The tests they run are so much more thorough then any repair garage we have ever been to. They gave us a full run down of repairs needed and we were able to make an informed decision on what to to do moving forward. Highly recommend this place!!

Have fixed vehicles for me and my boyfriend and have done very quality work each time. This is the only place we get our vehicles looked at and do not plan on going anywhere else!

Fantastic staff that do what needs to be done and dont push you at all. Uniquely they take pictures of nearly every recommendation and area of work being done which you can easily see online so you can get a sense of necessity in the repairs. I am always happy to bring my vehicle here.

First time using them for my hybrid repair. I loved their online tools for estimate and approval and payment. They were so friendly, knowledgeable, and helpful! I highly recommend Grand Rapids Hybrid!

Bruce was very professional, work done promptly..

Excellent service, great communication, honest. Pictures of services are sent to you which is nice. Prices are on the high end. However, your car will be fixed by experts who work on hybrid vehicles everyday.

Have never had an issue with Jamie and her team. Bruce her service advisor has always been up front with me every time Ive done business with them. Would definitely recommend taking youre vehicle to them if it needs some work.

Great to work with. Quality workmanship, integrity, fair prices. I would definitely recommend.

We took our Prius here for the first time for routine maintenance and brake work. They had it fixed within 24 hours and kept us updated throughout the process, plus they provide a free loaner car. Everyone we talked to was so nice. I was really impressed and we will definitely be back!

This may be a good place for a woman that doesn’t know anything about car maintenance.They will overcharge you with a smile.I went in because Muffler Man told me that I needed a tie rod end.I made and appointment with Ervines because of thier previous reviews and they were close to my work. Then I received an E-mail stating I would be charged a $139.00 inspection charge, and I was asked to approve it before the service. It seemed excessive, but I agreed.The day of the service, the technician called and said I needed a tie rod end, both inner and outer. They recommended a front end allignment too.The estimate came in at over $800.00!! They were charging $430.00 for the parts. I went to Rockauto.com and found the same parts in thier quote for $129.00 shipped to me.Eric, the owner told me that they are not in the same relm as a parts store. Same relm? Ervines isnt in the same universe!!Why charge a customer $430 for $129 worth of parts, not to mention $450 to install a set of spark plugs!When I declined the work they still charged me $142.00 for telling me what I already knew! Do yourself a favor and avoid Ervines at all cost.I wouldnt even expect that kind of upcharge from a dealership!

I used Ervines for some routine work in 2019 on my Honda CRV. I asked for, and they provided a comprehensive evaluation of the needs of my car. I had the services they suggested, and knew were needed. They offered a loaner car, which was helpful. A year later, I notices a weird noise from a rear wheel, and asked them to look at it. They took the car into their shop the same day, provided transportation, and had the work done by the end of the day. They told me it was a defective part, and warranted all the work, and I left with no bill. Ervines are honest, responsive, and were great to work with. I appreciated their service.

The staff at Ervines are all very professional. The mechanics are super knowledgeable about all issues, especially about my hybrid. I spent a lot more than I expected, but I left with a much-improved car that Im certain will last longer because of their care.

Exceptional service! The team at Ervines is top notch! Their attention to detail is outstanding from beginning to end! Thank you for your friendliness, knowledge, and superior quality of service!

They took all the necessary steps to diagnose the problem with my car. The employees were friendly, knowledgeable and easy to communicate with.

Everyone was great to work with and my car is in fantastic shape. The online portal to view what you can have is perfect.

This is my first time at Ervines. Im impressed by there use of electronic media to communicate with me. Also nice clean facilities when you walk in the shop.

Fantastic and friendly service. They found an item that was possibly a warranty issue, called the dealer and confirmed that it was, and didnt charge me. Its so nice to find an honest mechanic that cares about the customer.

I don’t usually do the “review game” but this one is important to me. I purchased a used car several years ago and when it had some issues, I received a reference to Ervine’s from a friend, as well as finding them as “recommended” on a NPR Car Talk Reddit thread. I took my vehicle there and never looked back! THEY ARE AMAZING!If you need any recommendation on a honest mechanic, how about this!... Near the end of that used vehicle, it developed an engine issue. The Ervines’ mechanics were so honest, they gave me three best options:1). Repair what we can see @ ‘estimate’ but there could be additional unknown repairs once we open the engine2). Replace the engine all together @ ‘estimate’3). If you can afford it... buy a new/different vehicleCan you imagine a more honest repair shop; one that has that much integrity? They were literally so honest with me, they gave me legitimate advice that could cause me to purchase a brand new vehicle that would ultimately end my consumer-consistently with them... at least for several years! To top it off, they even offered their free loaner to me, for days, while I thought about my options!I did end up buying a new Camry. I love it and honestly got advice from Ervines on what to look for when purchasing a new car. It isn’t due for any repairs at this time, and probably won’t for a while, but I know where I’ll be taking it when it does!

I was very happy with my experience at Ervines. They are honest people and take care of their customers. Id definitely recommend them to anybody.

They kept me well informed every step of the way. Super helpful and knowledgeable. Highly recommended!

Excellent service...loaner car for convenience. Very through and pictures were very helpful.

My battery died and my needs were immediate so that when I called them, I was glad they were able to get me an appointment right away. Very knowledgeable team.

I wish I could give this place 10 stars. I had a car breakdown on me on the highway and never having gone here I was not sure what to expect. Ive had bad experiences with mechanics before, but at Ervines from start to finish the process was amazing!!! They made sure I understood the process, were very empathetic, the facility was clean, and all the technicians were very professional in manner and dress.I had a diagnosis that same day even though I came in on short notice and it was fixed the next business day. The process to approve work was super easy and their initial inspection covered much more than I expected so I was made aware of a couple of issues that I would not have been able to spot myself, but most importantly for me they made sure my very stressed out wife was comfortable.Kudos to this team for going above and beyond in customer service and my for changingperception of the trades in general and mechanics specifically.If you need service done on your vehicle, check here first

A very good people a very good mechanics I will highly recommend them

I wish I could give more than a measly five stars. Megan and the team at Ervines have far surpassed all reasonable expectations. Their service and grace extends beyond the car itself to the full well-being of the customer.

Fast but pricey

My contact person was Bruce and he was polite, informative, and kept me very update on my vehicle.i liked the way of paying on line and being able to pick my car up after regular hours. I will continue to bring my car to Ervines.

Good people but too expensive comparable with the dealership

Ervines is my first choice for car repair. I always feel like they do an extremely thorough job. It’s hard to find a mechanic you feel you can trust. More than once, they have told me that my problem was covered under warranty and it would be free if I took it to the dealership for repair, even though they could have fixed it.The staff are always super friendly and easy to talk to. They always answer the phone. Sometimes after hours. I feel like they actually care about my situation. I’ve never had to wait long to get an appointment, like I have with other service places. I am usually surprised with how quickly my car is done and Bruce always calls with updates while working on it. I really appreciate the loaner cars provided free of charge. That’s a nice touch other places don’t do. I really like the text and email updates. And now with the COVID19 restrictions, everything can be done by smartphone or computer, including estimates.,work authorization and payments. I would highly recommend Ervines. (Note: I realize this is the same review I left after my previous service appointment But it is still relevant so I decided to repost after this current visit).

I was very impressed with the work they did on my car. They kept me in the loop the whole time my car was in there care. I would suggest there work to anyone who needs there car work on! I will definitely be a return customer!

We have been using Ervines to service our vehicles for as long as I can remember. Jamie and Megan are so kind and fun to talk to. All of the mechanical staff is so knowledgeable. Eric and Bruce take the time to think through the problem and then explain what is happening and all possible options. Even though we dont live in Grand Rapids anymore we still bring our cars to Ervines....we dont trust anyone else.

Extremely helpful, my car started having problems while I was driving across the state and they fixed it quickly and on my time schedule!

I am so happy for this gem of a find! Although I’ve lived in the Grand Rapids area for the last couple years, I’ve never needed any car repairs until recently. After reading several reviews and their offer for a free car loaner, I decided to take a chance.I was able to get in the next day after making an appointment. Within hours, Eric called to give a full report with a detailed explanation and cost estimate. He recommended immediate repairs verses repairs that could wait and best of all I was able to get my car back the same day!The free car loaner is a life saver, especially for someone like myself who does not have any family that lives nearby to use their car and hates to inconvenience friends or coworkers for rides. The staff is friendly and wonderful to work with. I’m so pleased with the work done on my car. I will continue to take my car here for service and definitely will recommend to others.Thanks Ervine’s Auto Repair!

They repaired our vehicle in less than a day, even though we had to drop it off hours before they even opened without an appointment. They really helped us out in a stressful situation where we almost had to miss a medical appointment and possibly end up without a car hours from home.The staff were extremely empathetic, which makes a huge difference when something like this happens and they have to be the most kind of all the shops weve been to... we really appreciate how fast they were able to get us out of a bind.

Always a great, informative experience with Ervine’s Auto Repair. Excellent customer service, and a quick turn around to get my car back! I would highly recommend.

They are the experts on electric cars. The owner took the time to come out and look over my daughters used Prius and discuss pros and cons of the vehicle and give his advice on how to address some of the issues she was having. Exactly the kind of expertise one looks for.

I work a lot and am on-call 24/7 several days at a time. So I needed a place that could have a loaner car for me when I dropped off my car for repair. After doing a google search and some Facebook recommendations, I came across Ervines. The website has a place to request a loaner car and 2 choices of days you would like. I automatically assumed I wouldnt hear anything back until Monday (I did this on a Sunday evening) But to my surprise, I got a response an hour later saying Monday morning would be just fine. Wow!Monday morning I arrived and was greeted by very friendly staff and they had my loaner car warmed up and ready for me. All of the diagnostics and recommendations are easily seen through the website, complete with pictures and the ability to agree or deny a service which also includes the price. With my busy work day, this technology is amazing and very convenient! Bruce even called me and explained to me what he found and was very helpful. He called me Tuesday morning and told me my car was ready. 24 hours. Thats it. Other places told me they couldnt even get me in for a week at the earliest. You have definitely earned my business! Thanks so much Ervines!

I love Ervines! They give trustworthy and honest advice and have great specials on a regular basis. It is so wonderful to not feel any anxiety going there. They give great advice on being pro-active in looking after your car so you dont have so many surprises. After the mechanic looks at your car, you get a phone call along with an emailed list of their findings and pictures of those findings! I am so grateful to have found them. I would highly recommend to anyone. Their loaner car program is wonderful as well!