I recently visited this location and didnt have my standard visit that Im used to with Napa. I visited another location earlier in the day to purchase routers for my car and found I didnt need them upon inspection, so brought them back in, unopened, and the guy behind the counter wasnt pleased. I had a cash return and was immediately greeted with a sigh and that he wouldnt be able to process the return due to possibly not having the cash in the drawer. Totally get that. While having worked in customer service and retail before, I didnt want to short a drawer. He then looked at me and left and then came back and said hed do my return but it would leave his drawer short and he didnt want to do that. His tone made it seem like the return was my fault and I didnt think that was ideal customer service. He then threw my receipt at me and left the counter. I try to give it up to a possible bad day, but didnt love the experience today.

Good service/good people to work with/I will go back.

I recently purchased a Highlander, and today (Saturday afternoon) while I was changing the oil for the first time I cracked the plastic filter housing due to the dealer having over-tightened it (a common issue, as I have now learned). I called and spoke with Bill, who looked up the part and then actually went to verify they had it since the computer said they only had one. When I picked it up (the replacement is aluminum, so no more issues!) I brought my filter wrench to verify that it fit. Since it was a little loose, Bill went right out to the showroom and found one that was perfect. Fantastic service today, Bill and NAPA really rescued me!

Needed to grab a loan a tool from them to diagnose an issue with my truck. They made it an easy and friendly experience. Id go there more but the parts prices are usually more expensive, although parts are good quality too. Good place though....Id go back.

Awesome and super friendly workers, and helped me out a bunch with my project.

Napa has what you want for your car. They have a HUGE local warehouse in Grand rapids and can usually get your stuff in a couple hours. Plan ahead like an adult and you can have whatever you want for your car from NAPA.

The best of Napa they got a kid running the store Adam and the guy knows his stuff smooth transactions with frendly staff. He went out of his way to find parts several times. The only place Id go.

These people are always helpful when I cant find what I need.

Always very helpful lurn something ever time I go just the best

I waited in line while a new guy who has only worked there for 3 weeks and he was trying his hardest to find the part while the manager played with his girlfriends hair then he went in to the parking lot with her then he came back in and said u still cant find it . Mean while 20 minutes later he decides to help the new guy find what we we looking for. Standale napa terrible service . The new guy stayed with it the whole time . The manager said he was doing good for only 3 weeks maybe the new guy should take the managers postion. He cared 100%. The manager well when his girlfriend left he thought he would come in from the parking lot then maybe noticed there was a customer who waited in line behind me for a bit until the manager finally decided to come in from out in the parking lot to give a girl friend a kiss. I probable wont go back there since my customer was waiting for there car to be fixed.

Great group of people (got a get the right ones) but theyre very helpful lol

The person who tried to help me had no idea what they were talking about. Then they pulled out a book with Napa brand parts in it rather than looking it up on the computer and cross referencing the part number(which they can do Ive had a different Napa store do it for me before). They did the guess and check method and could not even come close to the correct part.

Staff was very helpful and confident new store was very nice

Very nice store,very helpful people

Nice store.

Super