I am so happy I bought my tuft and needle Mattress! The firmness was just perfect! I have back issues and it sure has helped me sleep so much better. I see it’s a very gentle firmness! Thank you for making a great product!

Amazing products as told by many people. Quick easy process. Prices might seem unreasonable, until you feel the quality. Grady and the Lady were very helpful. I recommend this location rather than driving out to phoenix.

Excellent customer service, we loved the hybrid mattress and will be buying one both cause the cost is good, and the mattress comfortable but also cause of the great service

Courteous and helpful staff. Mattress is high quality as expected. Sleep much improved. I now wake up without severe back and hip pain.

The store was clean and fresh with excellent layout where you could see exactly all they had to offer. The people were friendly, informative and not-selling .. able to listen and give directed advice on the differences between the lines. That it was Tuft & Needle was the final answer on what brand to buy.

Grady and Melissa were SUPERB! My parents were in the market for a new mattress but did not have a location near them. I went in FaceTiming my parents for a virtual experience to see the beds and ask questions. Grady and Melissa were so kind, extremely knowledgeable, and provided a great experience. No complaints at all. Thank you!

My husband and I had an appointment this past weekend at TN Gilbert and it was a wonderful experience. Melissa was extremely knowledgeable and kind. She made the experience truly wonderful. The store was clean and we felt extremely safe visiting the showroom, as it was just us and Melissa. Im so glad we were able to physically test the mattress before purchase. Highly recommend this place.

It was a pleasure doing business here. We walked in and tried both mattress types and decided that we liked the Mint best. A few minutes with paperwork and payment and we were out of there in less than an hour. A couple days later our mattress arrived and we were set. We are very happy with the mattress and how easy it was to choose and order.

Nice little show room to try out the famous T&N mattresses. The sales team were very polite and informative. We liked the mint mattress the best.

We were told we are required to wear a mask or we had to leave. There is no mandate in our state/ city.

King Hybrid Mattress - Terrible bed for stomach sleepers. My wifes and my backs have never hurt so bad in our lives from a bed. We did as T&N said to return bed by emailing T&N within the 90 day time frame. We did that around the 85 day time frame to fully give the bed the most amount of time to try, but T&N never cared to respond back. Thinking that T&N would respond we patiently waited but before we knew it we were at the 91 day mark waiting for a response and we are still waiting. We went to the Gilbert physical store, where we purchased the bed, after the 90 days and informed an employee of the situation and showed them the sent email wanting to return the bed. We were only told that T&N cant do anything since its after the allowed return time frame when we were in the store even though we did try to return the bed within the 90 days. Poor customer service/experience and wasted money for the purchase of this bed and having to buy a new one from another company. Hope nobody else has to deal with this and has a better experience. But ours experience was terrible and have a useless expensive mattress leaning up against a wall until we find a way to dispose it.Since our original above review, T&N and us were able to connect and they were able to assist us more than satisfactory. They exceeded our expectations and made things right with our specific unique situations. Thank you T&N

I Came into tuft and needle today and I was impressed. I came in about the Presidents’ Day sale to get some pricing and see what this place was about. After getting introduce to the store and tuft and needles culture I was impressed. Not only by the company and culture but by the salesmen. He had no intentions on pushing me to purchase any of the products and let me walk around the store and check things out on my own. He gave me great advice for shopping for a mattress and helped me know what to look for in materials and warranties. I was so please by this company and the way they do things! Way to go Weston for being a hell of a salemen!

I came into tuft & needle today not to sure on what I was needing for my bedroom. Ive talked to mattress sales people in the past but this kid has a way with words. He showed me around the showroom explained the quality and let me see for myself. Weston has great customer service skills and Is very knowledgeable in the store. All in all great place to shop for mattresses and bedding. And friendly smiles from all their staff.

Tuft and needle is an amazing store that is well organized and always gives you the best customer experience. One of the workers named Weston is always helpful and does a great job and showing off and explains different types of mattresses as well as other products they sell at Tuft and Needle. Overall a great place to buy bedroom necessities!

Didnt end up buying a mattress (also didnt buy a competing bed in a box mattress), but I thought it was comfortable, and given different circumstances, would have felt comfortable doing so. Grady was very helpful in thoroughly explaining how and why T&N did what they do. No pressure at all from staff, and the store is very clean with a nice setup for trying out the various products T&N offers.

I went in knowing a little bit about the mattresses beforehand but was still a little skeptical on some things. The associate working that night (Weston) was very helpful and knowledgeable about the mattresses and was able to answer all of the questions I had! He was able to successfully help me purchase a brand new Mint mattress for my fiancé and I! I’m beyond satisfied with the customer service from Weston! I’ll forever be recommending Tuft and Needle to all my friends and family!

Wonderful service. I have been deciding for several months between a Tuft & Needle and a Purple. I had the chance to stop in the store in Downtown Gilbert and they blew away my experience and expectations. I entered the store and was immediately greeted by Grady C and he told me about the mattresses and then walked with me around the store. With his help, he and I determined to get The Mint product and I could have not have been more pleased. Also. They have a $125.00 promo for Veterans Day too. I was impressed by not only the store but by the helpfulness of the sales guy, Grady. Thank you so much. I have placed my order and I will have the mattress next week.

Good display and reasonable price for a comfy bed. Here is their sticker & pin 😎

Hands down the best location to purchase a Tuft and Needle mattress. Grady was an amazing representative. He was very professional and knowledgeable. He answered all our questions and made us feel very confident in our decision to purchase a Tuft and Needle mattress. I am going to recommend him to all our friends and family looking for a mattress. Thank you Grady!

Excellent experience . Koral and Noelani are very professional and knowledgeable. I was very impressed with the whole showroom experience. The Mint mattress we bought is very good, comfortable and priced reasonably.We happened to be in Phoenix on vacation and our friends told us of this company. After we learned about Tuft & Needle and before got to the store, we heard of 3 other friends who had purchased from T&N and all with positive remarks. We made a good choice!

Loved that they werent pushy or hovered! Great experience!

This review is for feedback about the Gilbert, AZ store I visited. I currently own one of the original T&N mattresses for our guest room and wanted to test the new Mint mattress before making the jump to replace our main bed. It was great to compare both mattresses side-by-side in the store but I felt the real comparison would be to put a mattress topper on the original mattress to feel the results. When I asked to try this the associate said they do not carry this product in the store. With the limited products that T&N carries, why would they not carry this important product for deciding on their mattresses over other companies? It almost seems the company doesn’t want you to know you can replicate the added softness of the Mint mattress for a cheaper price by adding a mattress topper to the original T&N mattress. While this does not give you the added cooling benefits of the Mint mattress, it is still frustrating to not have the ability to try the product.Update: A representative emailed me from T&N and said this is a valid point and would be discussed by the team. Hopefully this can be fulfilled in the near future.

Great Experience. Clean and cozy atmosphere. The ladies there were very informative and didnt pressure us to make a purchase right then and there. We were allowed ample time to lay on the 2 different mattresses to make our decision. I highly recommend stopping by this location to anyone interested in investing in this type of mattress. Huge bonus is that they are local and have very transparent costs. No bs there. We love it!

I went to check out some mattresses as i had heard nothing but great things about the tuft n needle mattresses. I have had chronic low back paid and i currently have a herniated disc in my cervical spine. I had the chance to have slept on one at a friends house a while back and when i did I woke up feeling like a million bucks!I went to this store looking to check out some prices and i was helped by young man name Weston who seemed to know everything there was to know about the mattresses they have at tuft n needle and all of their other items they sell that make sleep and waking up feel like you slept on a cloud! He was very well dressed had a bright smile for me as i walked through the door and was not once pushy about trying to force me into anything. I couldnt afford or that was right for my specific needs. I was unable to purchase one right then but soon I will going in for surgery and i will be hoping to go back and visit with Weston before I do and hope that he can help me in the purchase of my tuft n needle mattress! Thank you Weston and thank you tuft n needle for your wonderful employees and their help

(I went to the Scottsdale location)Tuft & Needle is too good to be true.I will admit they are very friendly, however, when it comes to providing correct information. They tell you what you want to hear instead of telling you what you need to hear.Not only did the in-store employees feed me misinformation, they did nothing to even try to make it right.I cam into the store ready to buy a mattress at full price. Had no clue they did financing and instead they talked me into doing financing because there is a 0% interest rate if you do 3 or 6 months.I get home to try it and upon approval of my 3 month financing at 0%. It turns out that was not at all the case. They determined that because they use a bunch of different factors to take into account whether they can finance you. That I wouldnt qualify for 0% interest financing.The employees in the store made no mention of this whatsoever! They gave me the impression that all you had to do was sign up online and youll have 0% APR financing.Not only that, but why I didnt qualify makes absolutely no sense. My credit score is 774 and I have over $7k in savings. I originally came into to buy the mattress at full price but then my time was wasted with hopes that I could just make monthly payments at no extra cost.When contacting Tuft & Needle they pushed the blame onto their financing partner Affirm. Easy way out of saying we did nothing wrong and cant do anything. After speaking to multiple different people and even a manager at support. They werent even willing to offer a discount for them misleading me and for their employees not being knowledgeable enough to warn people about this.If they just would have been honest from the get go I would already be sleeping on their mattress. Instead Ill be purchasing a better mattress from a better company with better customer service. Thank goodness their true colors showed before I got stuck with their mattress for 10 years. I bet warranties through these guys are even more atrocious.I would not trust Tuft & Needle! There is a reason why they advertise so hard.

Grady was so helpful! We loved his personality, and he made the buying process fun! We can’t wait to try out our mattress and pillows. We can’t say enough good things about this company and its MVP, tom-GRADY!!!

Looking for a new bed to replace our 17 year old one. Excellent customer service. Good prices. Comfortable beds.

Visited Sunday 8/4 and the staff was super knowledgeable and friendly. No pressure sales. Just informative. Looking forward to our new mattress!

Our sales experience was incredible. We had shopped online, tried out the original and mint matresses at the store. This store is a showroom only you place your order and it arrives at your house. We paid for same day delivery and had at our house by 7PM.

Really nice place with great service. Coral helped us out and she was great. I ordered a bed and should have it next week.. looking forward to amazing sleep!

Jace and Grady were both super helpful and answered all my questions on the various products. Looking forward to getting a new mattress! Excellent quality and comfort and great pricing. Thanks guys!

Great customer service, never knew a good quality mattress made a huge difference in a good nights sleep. Very affordable prices, military discount included. Made locally. Shout out to Melissa, no pressure, very knowledgeable of their products.

Walked in close to closing time and Koral was SO helpful! I didn’t catch the names of the other two women working but they were all so kind and informative. Bought my mattress that same night! Very happy with the overall experience, and excited for my new tuft and needle mattress!

I was shopping online for a bed in a box and narrowed it down to three options. Was excited to discover that Tuft & Needle had brick and mortar stores in my area. The experience was great overall - nice space and friendly service. Melody was very helpful and zero pressure. Being able to test out the bed sealed the deal for me. T&N is getting the sale.

WOW!!! The staff was very nice and friendly, no pressure to buy. No need to, the product sells itself. Did not have to buy at the store but they said I could go directly to the website to purchase. Best placement of a store front! Just got the confirmation my order for the Mint King Mattress. I cant wait to sleep like I should have been for years!!!

We sound like a commercial, but we had a terrible experience at the Mattress Firm on Baseline and Cooper before going to Tuft & Needle, where we had a wonderful experience. The customer service was excellent, the purchase process was incredibly fast, and the Mint mattress was comparable to the Purple 2 mattress for a fraction of the price. We are excited to get our order on Monday.

My experience there was great. Weston and Jace was great help. They was able to answer everyone of my questions and then some.

I was excited to learn new sheets had been added to t&n. Thank you Nicole for your help and suggestions. I love the products as well as my mattress. I look forward to my new fog jersey sheets.

Its not too often that you find a company that offers a fantastic product but an even better customer service experience! Grady over at Tuft & Needle Gilbert was hands down the best of the best! We walked in late on Friday (maybe 30 mins before closing) and he was incredibly friendly, accommodating, and helpful. He answered all of our questions without hesitation and even bonded with my husband over our love for Johnny Cupcakes and New England (where we had just moved from). We were a little weary about purchasing over a Purple mattress but Grady made that distinction clear through his customer service! Wed work with T&N Gilbert any day so long as Grady is there! Thanks Grady for going above and beyond and making our mattress dreams come true!

Have not slept so good in years. Mattress is amazing. Great price and great experience

This is the first time i’ve ever needed to buy a mattress and i’ve been looking around for a while now, I stopped in gilbert to check this place out yesterday night. I was helped by Weston, he was very friendly and answered all my questions. He didn’t pressure me into buying a mattress instead he was patient and informative. I would highly recommend checking this place out if in need of good customer service and a quality mattress.

We just bought our second tuft n needle mattress. (We put the first one in the guest room, and upgraded to a king, the queen mattress still sleeps great after 2 years fyi!!) I was so impressed with how easy it was to buy. I was concerned about the mattress being delivered while we were at work. If you live close enough, they do free same delivery!! So we were able to get it on Saturday night when we could stay home! And I look forward to going to bed every night!

We came in on a Friday right before closing, which can always be hit or miss on the service youll be provided. The lovely ladies there did not seem bothered at all. They gave us no pressure to make a decision but were extremely knowledgeable when I did have questions!

Tiny cute store if you want to try out the mattresses before you buy. But nothing in stock, must be ordered online.

Very beautiful and simple show room! There selection is simple and you cant beat the prices. Their staff knows their stuff.

Super simple and straight forward. They make mattresses. Walk in and lay down to try them out. If you like it, they ship one to your house. Their 10 year warranty is really awesome. Thats the life of the mattress. So thats pretty sweet.

I had an amazing experience here, the employee in the store, Jace was extremely friendly, helpful, and let us look around without haggling (which is always nice) I would highly recommend this location!

Tuft & needle is a very interesting place to go for mattresses but it isnt for me. First of all they only have four mattresses to try out. And secondly, they are not as firm As I would have expected... Very soft mattress. I have back problems so I cant sink into a mattress. Not the best place to look for a mattress.

Showroom allows you to see the beds. Easy delivery to your home. Prices maybe same or lower at other places. Didnt but so cant comment on longevity.

We bought 3 of the newer Mint mattresses and the Percal sheets and have been sleeping comfortably since.

Great environment. Good sales team. I say sales because theres no pressure. Grady was knowledgeable, helpful, and professional.

Great experience. Love the mattress and plan to order one. No pressure sales..comfortable setting.

Nice employees

The staff was very friendly and the store was clean. It was nice to test out the beds in peace. Not sure if I will but or not but my experience was good there.

Soft quick sales pitch. No pressure. Nice people. Thanks guys

No hassle. Just helpful, friendly, knowledgeable service. Super clean store (and restroom). 😁 Bought a mattress.

Great customer service, very knowledgeable & friendly. Great experience. We will see how much I will love my mattress!?!

Thank You KoralFor answering all my questionsand your own personal experience with the mattress and pillow

Store and people were great! Shipping was absolutely ridiculous!! Was suppose to receive it in nine days, didnt come for 3 weeks!

Easy mattress shopping with no pressure sales. Order online or in the store, and pretty inexpensive.

We went to a traditional mattress store 1st and after 45 mins walked out. Then we went to Tuft and Needle and we were greeted by Jas. Our first time in a T&N store so he explained the product, the differences, the trial period etc. We knew within 10 mins that we were buying the Queen Mint mattress. The whole experience with Jas so SO MUCH better than our 45 mins in the other mattress store. There wasnt any pressure to buy, it was easy to order and was delivered in a few days. Definitely recommend.

Cool store, very friendly and knowledge employees. Got to try out the bed, pillow and bean bag chair like item.

Amazing product and customer service. 5 stars no doubt!!!

We love our Tuft and Needle mattress and Nicole was very helpful and friendly. Would recommend this mattress to anyone.

Three T&N beds are featured in the store as well as a couple of the pillows and bed platforms for sale. The lady working the showroom was very nice and gave us space to test the squishiness and comfort of the beds. Though it runs a little counter to the original approach of the internet mattress trend to have a brick and mortar store, its nice to be able to try the beds when I was in the area.

They have a New mattress. Now to make the decision of which one to purchase. The staff is friendly and attentive. They tell you the difference in the mattresses and Thank you for coming in.

Great staff. Not high pressure, very chill. Answered all my questions. I think we will be ordering online!

Love T&N, second mattress from them and great to see them in the East Valley. Everyone in the, store was as nice and informative as the original Phoenix store.

The 2 young ladies were very helpful in the purchase of my sons bed.. Great customer service..

Love the employees very knowledgeable and love my mattress best place ever

Very friendly and informative! They covered everything we wanted to know without being pushy at all!

Staff great. Good demonstrations.

Awesome Great information very nice associate made experience comfortable and same day delivery should make sleeping in tomorrow great

Very nice experience family has bought 3 mattress already

Good place to try the mattresses and make sure you like them. Sales people were knowledgable and NOT pushy, they just answered questions and gave us space.

The store is clean and in a great area to explore after you’ve done your mattress shopping. Melissa, was friendly, helpful and knowledgeable.

Very good experience shopping for a mattress. Although we ultimately decided not to buy our salesman was pleasant and never felt pressured into buying.

Would be nice to be able to choose pillow sizes in combo deal.

Already own a T and N. Went back to buy another!

Ordered a mattress over the weekend. They said it would arrive wed. I called and they don’t have a timeline on delivery just said it’s going to take longer than expected. I ordered from amazon and same mattress in 2 days

Wonderful experience from the store (shout out to McKenna!) and online. Exceptional customer service in all areas. Communication thru the chat session and email was nothing short of spectular! Mattress is wonderful as well. I would buy another one just to deal with this wonderful company again! Thank you Alanna, Ashlie, and McKenna for making Tuft and Needle worth every penny!

Try before you buy. No pressure staff. Very helpful with questions

Very nice experience. Very knowledgeable staff.

Great explanations very personable great product.

The beds are too soft not enough support for adults

Clean friendlyGrandson works there

Why they put a store tucked away in a small corner of this plaza RIGHT NEXT to a BUSY bar crawl area is beyond me. I drove around for 20 minutes following Google maps searching for this place for 20 minutes, before I drove away because the crowds were to heavy to continue driving around searching aimlessly for this store. I dont even know if this store exists. I finally got my tuft bed by ordering online, and it is just as stiff and uncomfortable as my old bed. I would return it but Im too lazy, probably from a lack of a good nights sleep.

Very friendly, loved the non-pushy staff. Pulled the trigger and have been loving my T&N for a month now!

The lady helping me was very friendly. Needless to say, I bought a mattress!

Very knowledgeable, informative visit. Bed ordered.

Easy and informative. No pressure

Awesome service and products!

Customer service is one of a kind!

Went to Tuft and Needle today around noon, was ready to purchase a king mattress, waiting for sales person who was helping another customer then allowed another customer to just rudely jump in front of us, so we went elsewhere

Very attentive helpful staff!

They promised delivery on Tuesday because they do not stock anything at he store.

Top Notch! Thats ........ T@N ............

Rude staff, rather sit and talk to each other rather than help customers.

Get a no pressure look at the beds they offer, as well as the entire process, certifications and 100 night trial.

Thank you Amanda for all your help. Your Customer service was 10 stars!