I was assisted by Angela and she was amazing. She took the time to listen to what I was looking for and was very thorough and patient with me in showing me all my options within my budget. Very knowledgeable on the products.

The Staff, notably Caroline who helped us, was super friendly and informative. She took the time to let us use numerous beds as well as pillows. When we finally decided what was best for us we come to find out that the mattress was incorrectly priced and they honored the price as well as the sale towards that price. We are expecting our delivery in 2 weeks with full set up and haul away so we don’t have to worry about disposal. This was a super fast and super easy decision for us to make. I want to thank Everyone at this location for the help and hard work.

We had purchased two mattresses in San Diego for our new home in Gilbert. After sleeping on them for about two months, we both experienced back pain from them being too soft. The San Tan Mattress Firm was able to do a replacement with a firmer mattress. The salesman Mitchell was wonderful! He made the process easy. Thank you very much.

We recently moved to Gilbert and I was putting off getting a bed until I found the right place and deal. Mitch was absolutely professional in helping us find the right bed for our budget. Guys it was 10 minutes to closing and Mitch was super patient making sure something was worked out for us. Sorry for the late review Mitch I just wanted to first test the bed out. We love it and we’ve been sleeping amazing! You can’t beat the price and service you get at Mattress Firm! We will be back in the future.

Just bought a mattress here from Margaret and her customer service was so amazing! She was so warm and welcoming and helped me find the perfect mattress for me and my husband. She was so knowledgeable about which mattresses would help my back pain and also stay within my price limit. I highly recommend shopping here!

Excellent customer service. Pleasant experience and knowledgeable salesman. Quality products. I could never purchase a bed in a box. Need the actually mattress to determine proper fit. Mattress Firm has a wide selection to choose from.

Mitch was awesome. He was also very knowledgeable. I appreciated the time he took with us in the store to answer all of our questions. He made our big purchase very easy. They are not joking when they call themselves “Sleep-Experts”. 10/10 would recommend.

Margaret was so helpful and easy to work with. She took time to answer all of our questions and address any concerns we had. I would recommend her to anyone looking for a bed.

Angela provided amazing customer service throughout the buying process. We will definitely recommend mattress firm to our family and friends.

The sales lady was to pushy and pressed us to make a decision as fast as possible. The location at Gilbert Rd and the 202 has much better staff and provide the information you need to make a confident purchasing decision.

We had a very pleasing experience. Margaret was very helpful, knowledgeable, and easy to converse with. I would highly recommend her as your sleep expert.

Mitchell was my salesman and treated me like family. Gave me all the options. No pressure was a great conversationalist and allowed me to have the most info regarding my purchase. They were out of the one I wanted so Mitchell went above and beyond to track down another and get it to me the next day. Can’t say thanks enough and recommend shopping here for all mattress needs. Thanks so much

We were very happy with the selection and service. Mitch was knowledgeable and very pleasant to work with. He informed us of deals and helped us pick the right bed for our needs.

Caroline did a great job in showing us various bedding options to fit our needs. Excellent service and no pressure whatsoever. Appreciate the time spent with us answering various questions to help us make a well informed decisions. We are excited about our purchase and appreciate all the help in guiding us to the right mattress.

My wife and I were mattress shopping and popped into the store in San Tan Village. Margaret helped us out and she was amazing. She was super knowledgeable and very friendly. We are very pleased with the service we received and can’t wait to try out our new mattress.

I had 2 choices,, Carolyn or someone named Nobody, the competot didnt call be back.and to b frank, Im delighted they didnt. Customer Service Managers have high expectations. Carolyn exceeded My expectations, 2 fold. Not only professional but has a personality to boot.Thank you so.much!

Margaret is simply WONDERFUL! It is so very refreshing to work with a sales person who demonstrates professionalism, kindness, product knowledge, and excellent customer service all at the same time. I called her store location to get help in selecting the right and perfect mattress and adjustable base for my elderly father who lives in a different state. Margaret went ABOVE and BEYOND in making the process easy and rewarding in terms of the savings and peace of mind in knowing that we selected quality bedding. I highly recommend both Margaret and her San Tan Village store location for an excellent shopping experience.

Our third stop to find a mattress was Mattress Firm. Margaret was knowledgeable about the different types of mattresses and helped us narrow it down to the perfect mattress for us. Not only that but Margaret is so friendly and helpful.

We’ve been shopping mattresses for a couple of weeks. We went to quite a few stores, but Mattress Firm not only had the best price, but their service was incredible! They were well informed and made us feel comfortable!! Ill recommend them to everyone!

The experience and service at this location is certainly 5 star. I would say the price is also. Hooray for Mattress Firm at San Tan Village!

Caroline was most efficient, pleasant person I have had the pleasure to meet. In these days of inefficiency, it is a REAL pleasure to conduct business with your firm (pun intended). Plan on my telling everyone how pleased I am. Thank you. Lucia Duffield

Mitchell was a huge help in finding the right mattress for my wife and I. We were able to pick one out, add a couple of extras, finance the purchase and schedule delivery in a matter of about 30 minutes.

My husband and I went into Mattress Firm and Margaret greeted us right away. She listened to our needs and educated us on each mattress we were interested in. Margaret was patient and didn’t rush or push us into a purchase, she was genuinely concerned with helping us find the right fit.We spent an hour and a half shopping before making our decision. During that time Margaret and Caroline were friendly and helpful. I highly recommend this location for your mattress needs.

We went in today to find a new mattress and Caroline was the lady who helped us .she went above and beyond to make sure we left with the perfect bed set! She even got us approved for a free $500 adjustable bed frame as well so all we had to pay for was the mattress! Thank you so much!

Margaret was kind, helpful and knowledgeable. We were over the moon About the options she gave us according to our current issues with sleep. She’s employee of the year, in our opinions!

Great people and great service for a picky person with a bad back.

Mitch was an incredible sales agent!! Thank you for such great service!!!

Came in this morning looking to replace our 15 year old mattress. Frank greeted us and we quickly got to shopping. He was always there to ask any questions and also made sure we understood what exactly we were buying. He was extremely friendly and knowledgeable. We were planning on going shopping around before we bought anything, but he made the experience so easy and gave us a sense that he wasnt a typical salesman looking to make a quick sale. He gave our space while my husband and I talked it out. We were both so pleased with him we decided we were going to give him our business. Thank you Frank for all your help and we are so excited to finally get a good nights rest.

Today we went in for a new mattress and a base. Dale was our salesman and he was just so pleasant and great to work with. He put no pressure on us to buy and he made the whole experience so painless, easy, and quick. We got a new adjustable base, mattress, and 2 pillows and he gave us great discounts and it was probably the best experience Ive ever had shopping for a big ticket item. The deals here were hard to beat and I just hope Dale gets some praise from his boss due to this review (it was seriously that awesome) Thanks again Mattress Firm!

Margaret was amazing and very helpful!! Would definitely recommend and go here for any mattress needs in future!

Caroline was very good and helpful with showing which pillow is good for side sleepers in order for me to make a decision 😀

Maragrat was amazing to work with and make it a great experience. Thank you

Thanks to Caroline and staff, Margret and Alona. I think I got it right. Everyone at this store was very attentive to my needs. They were very professional patient and courteous. They provide all the necessary information we needed to select the best matress for our needs. Thanks for all you do

Great customer service. Great prices. The associate (Caroline) who helped me answered all my questions, gave recommendations, and helped me make the best decision (which wasnt the most expensive!).

Mitch was great very knowledgeable and helpful !

Excellent customer service! The sales woman I worked with had the item I needed delivered to my house within 48 hours of purchase.

Ashley our sales associate was very helpful and friendly. She took the time to search out any other discount offers on the purchase we made... Both the mattress and box spring was in stock so we were able to wrap up our venture in 30 minutes.

Good selection of different mattresses according to firmness and materials and according to the sales lady all are made in the USA!!!

Have Caroline she was wonderful met all my needs

Professional salesperson . Showed interest in my needs and helped me to narrow down the best solution. Felt I got a good product for the money.

A very pleasant shopping experience. Very professional and thoughtful. Thank you.

Caroline was extremely knowledgeable and very helpful. She was quite patient waiting for us to make a decision!

My husband and I went into the Mattress Firm located @ San Tan Village, Sunday 11/8/2020 and from the moment we walked in, until the moment we left, we experienced top-notch service. When we walked in, there were already multiple customers in the building, yet we were greeted right away. Were told to take a look around, feel at home and someone will be right with us. We were then approached by Margart Poling. This woman is FANTASTIC!!! Not only was she one of the sweetest and kindest human beings, but so incredibly kmowledgible. Margart was confident and knew her stuff. Caroline was also the other co-worker there that day and she was an absolute delight as well! We walked out with an incredible mattress, spent more than $2800 and couldnt have felt more wonderful about it! Thank you Margart and Caroline, for making our experience that much more special!!!

We are so happy we went into mattress firm today and had the pleasure of working with Ashley! We are so excited to sleep in our dream bed! Thank you!

Aj, Kyle and John are great

It was a pleasure dealing with people who knew and understood there products, very helpful!!!

They were GREAT! I came in not knowing what I liked and the woman (Veronica? 😬 I’m sorry If I’m way off, I ’m suffering from major prego brain!!) but she helped me try a multitude of Mattresses and I found my dream bed! She wrote everything down for me and when I came back to see her, she helped me finish buying my new bed. Thank you so much for making my first mattress buying experience the best!

Caroline was amazing. Very quick and efficient with high customer service I would recommend this place to family and friends. Excited for my new bed! Thank you

Excellent customer service and gave a great deal!!

We purchased a queen size mattress at this location for pick up in Salt Lake City warehouse as my daughter was moving. Upon arrival to a new apartments we found out that we were too optimistic about this place and queen mattress is not going to fit the bedroom. I called Mattress Firm STV on Saturday and was lucky to talk to Carolyn. She figured out everything quickly and offered to exchange queen size to twin. I also asked for a frame and she found a frame available for a pickup in this warehouse everything during short phone call. Also she managed to add the frame to the order without asking for an additional fee using the difference between queen and twin sizes. That was very helpful. Thank you so much Carolyn. I would definitely come again to this place.

Carol was knowledgeable and friendly. This is our 3rd purchase from Mattress Firm!

After a not so great experience, my husband and I walked into Mattress Firm and met Dylan. He was patient, very knowledgeable, honest, trustworthy, respectful, kind, and professional. After listening to us, he helped us select the mattress that would be the best fit for us; I appreciated the fact that he was genuine and did not pressure us. We are extremely grateful and feel happy with the purchase we made; thank you Dylan!

Ralph did a great job helping us and we saved a lot of money as compared to buying it online. It was nice to actually be able to try out multiple mattresses and pick the one that felt best.

We got a great value and exceptional service.

Caroline was awsome to work with. She had no problem changing out mattresses for us to try out. Easy fast sell

I was in contact with this store on two separate occasions and both times they were friendly and informative. We purchased a mattress set and bed frame from them. I will shop there again!

Bought a mattress here back in 2015, but was just here again a few days ago picking up a foundation for a mattress. They didnt have what I needed in stock right away, but Margaret was very helpful in both explaining my options and getting what I needed shipped directly to the store in a timely manner. There was no pressure and I paid a fair price for the foundation. Thanks again Margaret.

Caroline was sweet and very helpful

Matt was great to work with!

Based on our last experience with mattress shopping (in a very large, well-known warehouse that sells furniture -- ahem), we were bracing ourselves for the worst when we walked in. We expected to be attacked by several sales people and pressured into buying something we didn’t want or need. To our surprise, we experienced the exact opposite when we entered Mattress Firm. Our attitudes and outlook on the entire process had changed almost instantly after being greeted by Dylan, the store manager. He was extremely kind, attentive, patient, and knowledgeable, and give us all the information we needed to purchase the mattress that was right for us. It was perfectly clear to us that Dylan was focused on selling us what we wanted and not what he needed to sell. Not once did we feel pressured or rushed... he gave us plenty of time and space to discuss our options and make the decision on our own terms. The service we received here was outstanding and we highly recommend going to see Dylan for your next mattress purchase. We’ve slept comfortably on our new bed for about a month now and we couldn’t be happier with our decision.

Margaret & Dillon (manager) were awesome and very helpful. Great experience! They went above and beyond to accommodate our needs! We will definitely go back in the future.

Brandon was extremely helpful, knowledgeable, took the time to explain everything about every mattress Firm, Medium, Soft. He didn’t rush at all. Very patient, friendly, made us feel at home. Would definitely recommend him to our family and friends. Exceeded our expectations for the service. For sure. We really appreciate the time he took with us.

Caroline Isaac at San Tan Village was incredible! She helped us find the perfect mattress that addressed all of our seep needs. Highly highly recommend!!!

We have bought all of our mattresses from Mattress Firm.Great quality mattress and great customer service from Dylan. We got the Sleepys Hush Plush queen for our 13 year old. You won’t be disappointed. Thank you so much Dylan!

We were in a bit of a pickle on a very large project in Seattle. Our hopes and dreams for successful completion of said project were diminishing before our very eyes...until, that is, we had the pleasure of working with Caroline and Lior!! We cannot sing their praises enough as they stepped up and helped us with our IMMEDIATE call to action. Within ONE DAY, we were able to establish a new account, get product delivered and set-up, and alleviate what had become a stressful situation. Our loyalty has been won due to Caroline and Liors impeccable customer service, expressed empathy for our situation, and for delivering on their promise to fulfill our extremely large order!! Thank you so much!

Dont expect to return swimmingly, they act like you can return but they charge 20% restocking and 100$ pick up fee. This was never made apparent and was very elusive of the saleswoman CAROLINE to act like I can return it when it would cost more to return than what it originally cost. Will never be going here again.

Ashley was amazing. She was very professional, helpful, knowledgeable and a pleasure to work with. 10 stars for Ashley⭐

Great experience. Brandon T (the tall man) was awesome. Delivery was excellent.

I had a very kind sales individual helping me!Thank you

Dylan was very helpful in helping me pick out a new mattress.. he was very knowledgeable and friendly. Cant wait to try the new mattress!

Brandon was wonderful at helping us find the perfect mattress that works for my boyfriend and I. He walked us through everything and told us the different between all mattresses and what mattress would suit our sleeping patterns. Made first time mattress buying experience easy and fun. Thanks Brandon!

Dylan did a outstanding job! was very knowledgeable and was easily able to answer all my questions, look forward to purchasing my new mattress soon.

Walked in expected pushy sales but total opposite. Friendly smart and easy.

Don’t go anywhere else! We had amazing service- Ralph and Robert were so helpful and knowledgeable about the mattresses. Very thorough and professional!

Caroline was extremely knowledgeable, personable and pressure free saleswoman!! Would highly recommend Mattress firm and Caroline.

Thoroughly disappointed with previous mattress salespeoples lack of knowledge and interest to assess the customers individual nighttime sleep requirements, and spending good money on wrong mattresses, we walked into the SanTan Village store. Caroline was definitely the key to an experience weve never had before. Her 12 years of experience shown through! She actually performed a brief needs analysis on our individual sleep habits & patterns. I dont mind saying I dont like spending this kind of money, but Carolines authentic attention and patience increased our confidence level toward the purchase. Wanna make the experience even MORE extraordinary? Ask Caroline about her horse rescue shelter! The entire experience was a pleasant surprise. Got kids? They got Legos! 😉

Caroline was amazing and so efficient. I got a great deal and I’m very pleased!

After 3 mattress from mattress firm Dylan and Darryl helped me get my 4th. With my bad back they worked with me to find the best mattress for me. I went to 4 different places and that was all that was needed. Thank you both!

Positive Experience. Marcus helped us choose a great mattress. He is very knowledgeable about the products he sells. It was delivered promptly too. Would recommend to friends and family.

Met with Marcus and he was extremely helpful. He knew his stuff, and let us try and number of beds for our son. I highly recommend Mattress Firm as the go to source for mattresses. I will be returning for future mattress and pillow needs!

Very helpful and professional. Helped me with a return that they really didn’t have to and that, to me, is the customer service you’d hope for anywhere 👍🏼

Darryl and Dylan helped me get my amazing mattress and I couldn’t be happier. Thank you both for everything you did!

My husband and I had a great experience at this location with Dale. We got lucky and had the whole store to ourselves which was a total bonus but Dale worked with us patiently, answered all our questions and gave us great recommendations after listening and showing us a few different options. We left very pleased and look forward to our bed!

Awesome store and wonderful customer service! Stephen was very knowledgeable, informative, and caring. We found the perfect bed and he made sure we got a greay deal! GET YOUR BED HERE.

Jeff Geffre was a great guy to deal with. He took the time to educate me on mattress and foundation technology, and treated me with courtesy and respect. Oh yeah......he also was very fair to deal with on price!!

Brandon was terrific. He took the time to ask the right questions and determine the best overall value for our needs.

Very informative and helpful. Thank you.

Good job mattress firm

Adam was awesome he was the most helpful mattress sale person ever! I would highly recommend this location.

Great experience.

I went to SanTan village store and I talked to Robert Alvarado and was really nice and gave me 2 mattresses and great customer service and explained a lot about the mattresses, I recommend everyone going to this store to see him.Mo afjeh 😊

Brandon was excellent and very helpful! He stayed an hour past closing just to help us.

Ask for George! He was friendly and professional, and gave us a great deal without being too “salesman” like!

Had just what I wanted

This place was great my salesman Josh got me custom fitted in the bed that fits my body type. He even gave me a free bed frame for checking in on Yelp!

I came in after having a sore body for a week and Joshua was amazing. He was very informative and no pushy at all.

Brandon was a huge help. Highly recommend this store.

Friendly and knowledgeable

Brandon took the time to walk us through the entire store and shared his experience, thanks again.

Great costumer service!!