Nina Jackson was awesome as a salesperson! She confided in me that that she was only 4 months on the job but I have to say (having bought a lot of cars in my days) she was one of the most professional and thoughtful sales people I have met. We needed a car fast to replace one totaled by an unfortunate cicada and teen driver incident. Nina got us into the new Jeep fast and smoothly. Thanks.

This review is long overdue! I bought my Acura RDX last month and had a very pleasant buying experience thanks to NIna and the other staff. Special shout out to Nina for her professionalism and kindness. I would absolutely go back for another Acura and refer my family and friends!

Went car shopping with my brother. We found the car he wanted. Very helpful staff during each steps. After he chose the car he wanted we were out in like 1hr 30min. With detailing and making sure everything was up to par. Thank you all!

I just moved to the area and needed a car to move around. As a woman, I was afraid to buy a car because I get sized up quick, and dont like the pressure salesmen push on me. After visiting three places, I stopped by Rosenthal. For the first time I was thrilled with the car buying experience. It was because of Nina Jackson, honestly. Nina is an attentive, thoughtful and wonderful human being. She listened, gave great advice and is just a good person. She explained everything simply. I felt safe in my decision so I bought the car and Im so in love with it!

We recently purchased a vehicle from here. I was a great experience, especially after working at other dealers. Fernando was our salesman, he reached out to us promptly but was not pushy. We set an appointment up to look at the vehicle the next day, after driving over an hour it was setting out for us cleaned up and ready to go. Tony made our finance paperwork go very smoothly and we were out the door in a new ride in no time. Great job to this team.

Great customer service from the sales to the finance department! Fernando is a good salesman. He made sure all my concerns were taken care of along with the sales manager Rubeen. The finance manager Tony was very transparent . the whole process was great!

My 20 yr old son recently purchased his first car, a 2018 Honda Accord. I dont typically leave reviews, but I feel the need to say that the salesman Greg was amazing. His level of service was outstanding and he went above and beyond prior to, during and even after the sale!

This was the fastest and best service we ever had. Magic, Rubeed and Ebi took excellent care of us. The longest part of the process was finding a vehicle that fits our needs. Thank you Rosenthal, we will be back.

I came into this location looking to get my first new car since I was in the Marines in 2013, and I worked with Julian Collins. He made the process incredibly easy for me, and stayed with me the entire time, even when I was having issues with the Financing department there due to some issues with my Credit Report. He went above and beyond for me and I actually ended up having a lower payment thanks to the tips that he gave me on the best way to apply for financing! If it wasnt for the financing issues, I would have been in and out in less than an hour and a half because he was incredibly knowledgeable about the industry and immediately knew what car would best fit my lifestyle. I am incredibly happy with my Acura MDX and I would recommend anyone who is looking at getting a new car to go to this dealership, and ask for Julian Collins, hes truly the best in the industry and probably the best employee Ive ever worked with at any business!

Leased my 2021 TLX with the help of Alan Eden, what can I say? He is an exceptional sales consultant that truly made me feel valued as a customer, and he looked out for my best interest. Being in sales myself, I really appreciate his service and how hard he worked to make the deal happen. I recommend Alan to anyone in the market for an Acura, who wants to be treated as a person, and not as in “another customer.”

Welcoming environment.They always resolve any issue i have with my car. There is always a calm and friendly atmosphere whenever you walk in. Have been to Mercedes dealership and their customer service is 0.

Nina was a pleasure to work with! She was attentive and patient during the entire buying process! Go see Nina! Everyone at Rosenthal were great to work with!

I just purchased an Acura MDX from Rosenthal Acura. Nina, who was professional, knowledgeable, courteous, and helpful in every way, was a delight to work with. Nina was able to help me find the perfect car in a reasonable amount of time while not being pushy. Thank you, Nina and Tony for making the car-buying process as simple and straightforward as possible.

I was looking for a pre-owned TLX and ended up purchasing one through Nina. She was very attentive and clear on the sales process and the vehicle details. After I had left, I realized I didnt have the spare key. Nina was able to track that down and get it mailed to me!

Malcolm Jensen was very professional. He explain everything I need to know and I was in and out as he promised. Thank you Mr Jensen!!!

Jullian Collins made the experience of buying my Acura painless. He was very attentive and made the process go easily. I was happy with the service and price.

So happy we decided to upgrade and purchase from Rosenthal. Jullian Collins was the best. He helped us reach our preferred car within our budget and his customer service made our experience so stress free. Never pressured us which is something we encountered in many dealerships while searching for our family car. Will definitely recommend Rosenthal and Jullian to ALL my family and friends. Best prices and best customer service!

I had a fantastic and smooth experience working with Nina Jackson (salesperson) and Ebbie (finance manager). Nina was very friendly and efficient by replying to my online inquiry concerning a certified vehicle posted online. I went that evening and met with Nina who promptly got the keys for my test drive and then quickly completed the paperwork to proceed onto financing. Ebbie then shopped around for the best financing option that worked with our budget and in less than 3 hours, we happily drove off with our purchased vehicle. I would definitely recommend shopping at Rosenthal Acura and working with Nina and Ebbie! We are very satisfied customers!

Was very pleased with my experience. Was greeted by an associate as soon as I arrived. She pointed me in the right direction for my appointment with Fernando. The entire dealership was very accommodating and super friendly. Happy with my purchase and would buy from again.

I purchased a used vehicle on 12/17 Lina was awesome to deal with and Ebi was great with financing! I was treated like I was purchasing the most expensive vehicle they sell! Definitely will be back!

Huge shout 📣 out to the entire team and especially to my salesman 💥 Tiny 💥I called ahead of time. Tiny had her waiting for me to see. I was able to be in and out in a matter of a few short hours. I drove there in a rental but drove home in my new car. Tiny took care of the hassle of returning my rental for me. Over all professionalism through out. Ill be back and will spread the word!

Before purchasing from Rosenthal, I had looked around for all kinds of cars in the DMV. One of the biggest factors I made the purchase from Rosenthal is their quality of service and trust. They earned my trust. Fernando Ramirez is a very good salesman who offered me a great deal and exceptional service! Also, kudos to Ruben! Cheers!!

I made a 4th purchase from this dealership, and Fernando Ramirez was such a professional sales person. I recommend this dealership to friends and family ....because this is exactly how I am treated when I have made my purchases, they know I am a loyal customer and they show me that they value my business. Thank you Fernando and the Rosenthal Acura family for treating me with value and respect.

Good quality service !

An honest, wholesome military service member who just wanted the best for her Acura MDX.If I could rate 0, I would have.I scheduled a routine B1 service (basically an oil change and balance/rotate tires) which is what my car was due for. (**My MDX has no dashboard warning lights on ie check engine light, etc and is in very good condition. I also conduct needed maintenance as soon as it is diagnosed to preserve the life of my MDX**) I waited for about 2 hours and walked out paying $227 ( why so much for oil changes, idk) but moving on... This appointment was on Friday August 28th. After receiving my MDX I pay and leave. LITERALLY the NEXT MORNING as Im leaving my location my MDX is sputtering excessive amounts of transmission fluids. I immediately noticed this and pulled off (thank God I didnt get onto the highway) . I immediately call Rosenthal Acura because they had my car less than 24 hours prior to this incident so I needed a tech to just double check that they didnt leave something unsecured during their inspections / servicing. I couldnt physically drive my MDX it was a danger and hazard at that point so I had to get the vehicle towed back to Rosenthal.I finally get there only to be told that this issue happens twice per week... according to the tech advisor (odd to say) and that there was no way that the technicians could see this issue. EVEN THOUGH they say they conduct Multi point Inspections to include the transmission fluids and LEAKS....I WALKED IN ONLY NEEDING A BASIC OIL CHANGE SO THAT I COULD GO ABOUT MY WEEK AND WALKED BACK OUT WITH A DISABLED VEHICLE AND POTENTIALLY $1200 IN DEBT....DONOTGOHERE EVER!

Potential buyers, I cannot stress enough and recommend - Stay Away from this dealership.Why Im saying this? These guys say one thing and do other things and try to trick you, even though you have already gotten price offer from them. To elaborate, I used true cars to shop the vehicle I was looking for and these guys sent me an offer. As a buyer, I was trying to negotiate a bit more (I think it was $500 on 61K), and they kept sending me different prices. So, I had enough, and sent the offer their manager (Walter) sent me through Truecars. And these guys (Phill - assigned salesperson) were still sending me different amount than their own manger sent. So, I had enough, and didnt even bother to ask discount anymore and was ready to buy the car. Later, during the text exchange, I think I directly connected with manager and told him that Im ready to buy the car at offered price (61,194 + tags and taxes). But the manger started talking to me in a bit rude manner and later declined to honor the offered price. Then I asked them - whats going on? why are you not honoring the price that you offered? And there was no response after that.I think what might happened in the process is that the car that I was interested (MDX Adv package) at was becoming very popular and high in demand. So, they might have figured that they can sell it for more than what they were about to sell it to me. How do I know? the sales guy, Phil, was telling me that they were selling the car at MRSP and telling me that the discount was unlikely, but I was not buying it because I had the legit offer through true cars from his boss just a week ago. But at the end, whole thing failed apart. You see? They got greedier here and I prefer not do my business with this type of person or company. I believe, transparency and honesty are very important in any business practices, and these guys failed big at it.At this point, I decided not to do any business with these guys and purchased the same vehicle from different dealer (Radley Acura in VA) with the same price these guys offered initially.Please see the attached text exchange between me and them for details. So, do yourself a favor - save you from these guys.

I purchased my CPO RDX in February 2021. I was looking for a specific make/model/color within a 150 mile radius from my home. I worked with Nakeya Brown with Rosenthal Acura and got a great deal. I originally contacted them via their website, Nakeya responded to me quickly, with all the information I needed. She was knowledgeable, professional, and great to work with. Nakeya arranged her schedule to assist me. I traveled about ~two hours to buy the specific car I wanted, and I was very happy with the purchase. The whole process was quick and easy (including finance and title). Ive had my car for about four months now and I love it! Thank you!

Rob-them-all Acura is a better name for this stealership. Avoid!

Got a car from this dealership . Nina was my salesperson... and she was very nice .

For sales just do your homework, even before a test drive, sales folks are wonderful if youve done the up front work, finance very thorough, and we didnt feel any pressure for extended warranty or other extras though they were explained, initial experience a week after purchase with service dept to install accessories was positive, work done well and in time as promised, nice waiting facilities as well. J

We just got our new RDX from very nice and professional salesman Julian Collins and just wanted to drop in a note here that all his help and guidance are much appreciated ! This time we really enjoyed the no hassle process and drove away in a vehicle we really wanted.Regards,Alex and David

Just had my first experience making a big purchase for a vehicle and I chose Rosenthal Acura for my 2021 RDX A-Spec. My representative, Julian Collins, was nothing short of perfect. Easily the most patient person I’ve worked with in sales, he took time out of his days repeatedly to answer my nagging questions about the RDX, the TLX and the various competitors. His breadth of knowledge eased my mind and allowed me to buy from a position of absolute certainty. From the specs down to the budgeting, Julian made sure that I made the best purchase for me and I would HIGHLY recommend anyone looking to make an informed purchase with absolute peace of mind to reach out to this man.

Best place to have your car service bar-non!

Went to get recall work done. They offered complimentary Wash and vacuum. Sounds good. A fair trade for having to deal with a recall. Got the vacuum but not the wash.Still, everyone was polite. Took as long as they had stated. Nothing special.

As soon as we walked in we were greeted by Ned Imaniyan. We were very impressed by his professionalism and knowledge of their vehicles. After asking few qualifying questions he was able to track down the exact vehicle we were looking for. During test drive, he demoed several of the vehicles features and capabilities. Once we returned, he worked with his manager and customized a deal to fit our budget and made us an offer we couldn’t not pass up. Once all paperwork were signed he walked us to our new vehicle and started to fully demonstrate and teach us how to use the technology available in our new vehicle. We drove out of there feeing as if we were part of their family. Phenomenal customer service and competitive pricing. Thank you Ned.

Had really great SUV buying experience at Rosenthal, specially the Sales Specialist - William Cramer. He is very polite, Knowledgeable and helpful in the whole process. He provided lots of technical details about MDX during the test drive. He also arranged little surprise celebration for my wife, (she had no idea that I already bought her dream car in the morning). After 2 days of purchase, I realized that I forgot my kids music CD in my Trade-in car, and William tracked it down and kept it for me. Overall the whole car buying process was fun, stress free and with some good memories. Kudos to William Cramer. :)

Jake and Tate are great to work with, fixed my car!

Had my first visit to the service department at Rosenthal Acura. From beginning to end, the team at Rosenthal was phenomenal. My service advisor was Robert Mensah, kept constant communication with me from the beginning to end using their text messaging service, which was very convenient and easy to use versus playing phone tag like other dealerships. Repairs and inspection were done, complimentary wash and clean to top it off. Robert and the team provided A+ service, thanks.

Only dealt with the service department but I have to say they’ve always been excellent. You pull your car in, fill out the paperwork and you’re on your way. You can even get a loaner vehicle fairly easily too. I’ve tried a few different service writers and they’ll all been attentive and not tried to oversell me anything that I didn’t need. Of course they will tell me what I might need to look at doing next and I appreciate that.

I have time to be and going to change the oil in my car is a Cura TSX The last time I went I felt bad and humiliated by an employee named Danny Clavijo I have always paid a price for the regular oil change and the last Once I went, this person attended to me and he was charging me more and I told him why and he told me that two years ago the price had risen almost double what I was paying and I told him I was lying and to check that I had been a customer And that checking Cuarón was the last time they liquidated me, they did the oil change and how much I paid and that it was not two years ago as he said and he just started laughing as a mockery I think because my car is not the year its 2010 model🥺🥺🥺💔

I was looking for a car in Carfax and found a Nissan Murano. Thanks for the quick reply and great services in here, I got my dream car. Fernando was the seller who helped me everything. Highly recommend

Great sales experience, great service department.

First I would like to give a warm thanks to all the members of the service department starting with Deven, Robert,Rihanna and both service managers for the royalty treatment, from the day I got picked up in the rain when my 2009 Acura shut down and was stalling right in front of Shady Grove Adventist Hospital in Gaithersburg, to the time i arriving at the dealership of North Frederick Avenue was treated with so much respect, courtesy from everyone that was working that day from the day i arrived to the day I returned the rental from 11-08-20 to 11-16-20. from my experience I would recommend Rosenthal Acura to family and friends and I would only hope that there good costumer service continues for a lifetime❤

Found a new listing on TrueCar through this dealership. Called this dealership (location) to inquire about it. Salesman on the phone says, the listing is **probably** wrong, due to the price I mentioned, which was fine with me until he just hangs up the call on me. He clearly didn’t look up the car, after I gave him the price - gave no apology for the inconvenience or misunderstanding, just terrible business practice. Good luck to you if your deciding to shop here.

Amazing Acura DealershipFull disclosure - I have owned 8 Acuras since first purchasing an Acura Integra in 1996. My dad and I took a beautiful red Integra for a test drive in my hometown in Rhode Island and I never drove another car (other than an Acura) after that. Larry Pinto and the entire team at Rosenthal are nothing short of phenomenal when helping you find and drive the car of your dreams.Initially, I liked my Acuras because I work in healthcare in a position where I was frequently on-call. I wanted a car that I could get into at midnight (or whenever the pager went off), and get me to and from our hospital safely. As time went on however, I also came to appreciate the comfort and smooth ride of my Acura after I changed jobs and my commute became longer. These are just great cars to drive. So much so that I have referred other healthcare colleagues to Rosenthal as well.Look at what comes standard with any other car you look at - chances are you will not see the majority of what you will find in an Acura. Right down to the moonroof and amazing sound system. I also love how the team will walk you through your car when you pick it up so you will be well informed as to where everything is, how to use it and how to find additional information in the manual if necessary.If you would like a great team for helping you purchase and service your next vehicle in the most customer centric manner you have ever experienced, this is your team & this is your dealership.Photos below: (Left) - Even if theres snow on the road, Acuras hold the road and drive really well (a very comfortable ride - especially when the heated seats are on and theres a warm cup of coffee in the beverage holder next to you). (Right) - my old (and loved) Acura TSX next to my new Acura ILX. Very tough to let go of the old, very nice to drive the new.

Nice selection of cars. Didnt buy today, but salesmen Soloman was the best.

After dealing with a terrible Acura dealership in my area, I started looking for the Acura I wanted online. I stumbled across Rosenthal Acura on carfax. They had the same 2020 Acura MDX in stock that I had driven hours prior with the terrible dealership. When I reached out about the vehicle through carfax, Greg Raynor kindly emailed me the next morning asking how he could help and would be in touch with me if I was still interested in the vehicle. Not only was it a Sunday, but Greg had other meetings during the day and held true to his word and reached out. He went above and beyond, sent pictures, followed up and was just so easy, honest and kind to work with. His knowledge of the vehicle was spot on and answered all my questions. He then put me in contact with Ebi with finance. I thought I had it great with Greg already. Wow, even financing offered great customer service, competitive and great interest rates and was a super easy process. Overall, I ended up making the deal over the phone and drove 100 miles the next day to sign the paperwork and pick up my new car. My experience with Greg and his team at Rosenthal was exceptional and I am delighted to have run across this dealership online. To say the customer service ended after driving off the lot, would be lying. The customer service has continued as Greg has reached out a few times to see how I am enjoying my car and has sent over links to helpful tips on Acura’s website. Hands down the best car buying experience ever!!! We need a dealership like Rosenthal in my area. You have earned a Raving Fan from me. Thank you for a great experience. I also love my car!!!!

The phone in my car would not allow me to connect to my phone book; however, I could use the speed dial function or dial the number by memory (like that is going to happen). So I pulled into the service bay with NO appointment and asked one of the service people to assist me. The young man said as soon as I am finished checking this lady in, I will be right with you. I waited only a few minutes and the young man (sorry I didnt get his name) got into my car and tried to attempt to fix the problem. He tried many different ways, but it just wouldnt connect. I was feeling a little guilty, because I just pulled in on a Saturday afternoon with no appointment. He then went to get Adam (I believe) to help. So, I had two of them in my car trying to connect the phone. Adam connected the phone in about a minute. I thanked both of them for taking their time to assist me. I drove off happy because of the kindness they showed me and the fact my phone was connected again. Thank you Rosenthal Acura Service guys. I really appreciate it!

Excellent service. Takes great care of their customers. Nakeya Minor is incredible, my first experience at a car dealership and she went above and beyond to help me get the car I needed!

Ive bought or leased 4 cars over the last 10 years and helped plenty of my friends buy their cars ... LARRY PINTO is by far the best sales guy Ive worked with... Caring, honest, hard working, funny, professional and dedicated. Hes definitely one of a kind and a pleasure to work with. Thanks Larry! Loving the TLX.Update: Larry called me as my lease was ending soon... Less than 24 hours later and we were inking the deal on my next TLX. The car is better that my previous car and the pricing, experience, and support I received was second to none! This time, I must also give a shout out to Joe Mungo. Joe took care of the paperwork and provided excellent customer service as well.I drove almost 15 miles just to buy my car from these guys. You wont go wrong with this team!

Excellent and professional service.

Wonderful experience! Came in to look at a new Acura TLX today. Worked with Victor Castro. Want to thank him again. One of the best customer service experiences I ever had visiting a car dealership. Victor was very informative, caring, and detail oriented. I highly recommend him for all your shopping needs. Hopefully the Rosenthal management sees this review. Victor is truly awesome.

Ok

My old stomping groundLove this place...go see L.Pinto for all automotive needs 😁

In our familys 50 years of buying cars, Salesman Ned Imaniyan and the mgmt teamWere EXTREMELY helpful, friendly, attentative, patient, understanding, a great listener, and took the time to help me by answering questions regarding the car.Of all the salesman I encountered- Ned was BY FAR the most positive. When I arrived the first time, it was just past closing time and he said not to worry, he we would be there for as long as I needed! Very understanding help me out .Its hard to find employees anywhere that really care and want to help at much as Ted!I hope he is around for other family members to go see when they want their next car!

It was great thanks

I had such great experiences here. My family was very satisfied as Mr. Jorge assisted us in choosing our vehicle. He was very informative and helpful .I personally really ẹnoy his work ethic and positive attitude. It really make a big change in car- buying experience.On top of that the sale manager was also kind and respectful.I will definitely be back here in the near future!

Nekeya Minor told my Son she would help him to get into a safe, reliable car. She went above and beyond to do just that. She made the process so much less stressful from beginning to end. If you need a vehicle, call her.

Two words, Larry Pinto! Before meeting Larry, I dreaded the car buying process and overall experience.However, Larry was knowledgeable, personable and extremely professional. He was extremely helpful throughout the process from beginning to end. The customer service experience is noteworthy and 5 star. Im so happy with my car and my decision join the Rosenthal Acura family. I cant thank Larry enough!

Just bought a new 2020 Acura MDX from Rosenthal Acura - they were straightforward, no nonsense, listened to what I wanted, friendly, and professional. I got a great price, and enjoyed Walter, the sales manager, and Victor, my sales rep.

I seen a review similar to this on here so let me reiterate. DO NOT PURCHASE A USED VEHICLE FROM HERE if its not an Acura. Biggest mistake that im slowly regretting. The customer service is good until you sign the documents then its crickets. Avoid this dealership if you can, subpar ethics and business practices. I would never refer or suggest this establishment.

I was helped by Steve Kwon here last week when I came in to purchase a new car. He was very informative and helpful and just overall very accommodating to my needs and wants. I cannot stress enough how much of breeze he made the entire purchasing process. I would definitely recommend this dealership to anyone who is looking to purchase a car. Thanks again Steve and great job. Amazing customer service!

First off, do your research before buying a vehicle from this Dealership, especially a Used Vehicle. I say this because I was about to buy a Certified Pre-Owned 2018 Acura MDX SH-AWD with Technology Package with only 29,935 miles from Out of State (Florida). Until the Used Car Manager disapproved of my Out-the-Door price, according to Salesman, Greg.After checking the CARFAX, I am glad he did, whether it was true or not, because the vehicle had been in a moderate to severe accident. Why would I pay 36K+ for a vehicle thats been in a moderate to a severe accident? I am sure the Used Car Manager did not pay anything close to the advertised Sales price online for this vehicle.On a positive note, I ended up finding the same vehicle 45-minutes / 45 miles from their competitor Karen Radley Acura online while deployed in the Middle East for the Out-the-Door price I wanted. And the vehicle has never been in an accident. Plus, I saved 2K buying from this Dealership, which includes shipping to my front door in Jacksonville, Florida.In conclusion, the Digital Information Technology Age has changed many the ways we do things, and buying a car is one of them. Gone are the days of having to sit across from a local slick Car Salesperson at a desk negotiating over a vehicles price. With him/her and the back/forth with their Sales Manager in another Office! Heres that example!

Adam from service department is the reasson why my family keeps going here a decade later, he has been such an amazing person to deal with. And someone that you want to seeHe is not just friendly but has an amazing heart and cares for your safety. Adam is one of the people that make a dealership experience worth it

About a month ago I visited Rosenthal Acura in Gaithersburg in search to buy a new car. The sales person I was working with was Cesar Yanes. Even though I ended up purchasing a car somewhere else I want to share with others that I had very good experience working with Cesar Yanes. He was patient to answer all my questions, gave my good advice, and made sure I feel safe testing a car in the coronavires times. I recommend asking for his name. Yolanda

Great dealership! From sales to service, they are there to help you. John, one of the principals, is a guy who will make sure you are completely satisfied with your purchase or lease. And, once you had done one or the other, their service department is one of the best.

Ned was very helpful and knowledgeable. Our goal was to get a family car with certain specifications in mind, he paid attention to our need and we ended up with the right fit car. The process was fast and easy. He wasn’t pushy but very pleasant to work with. Thank you Ned

I had major issue with my car, 15 TLX my service rep SHANNAN was very helpful, she keep me inform during process and she did GREAT job Thanks, I pick up my car Robert was there to Assist, He was very polite and professional. overall Great service and happy to recommend ( Shannan, Robert & Rosenthal Acura )

Might want to avoid this service center for recall repairs. They refuse to provide loaner cars, and dont have enough seating for all the ppl they refused them to but still put on the schedule.

I can’t say enough about Alan Eden and the lengths he went to make sure I was completely satisfied with my new car. He’s truly looking to build long term relationships and doesn’t just seem interested in a quick sale. I would easily recommend Alan to family and friends knowing that they will have a great experience purchasing their next car.

Wonderful service. Employees and very friendly and helpful. Brought my car here for recall work and I have to say I am very impressed!!

Just got my first ever Acura couple days ago. Very good handling. Love it the headlight. Everything is better than ever. Especially thanks to my salesman a very good, friendly, enthusiastic, and extremely helpful guy Mr. Pinto, Larry a very good man to deal with. Many many thanks to him for getting me a very good quality car. Im very satisfied with his service and the car is really nice. Great dealer to deal with.

I’m so pleased with the outstanding customer service I have been provided with by Rosenthal Acura. I inquired about a vehicle on the website and Ned contacted me and helped me so much. I purchased an Acura with ease thanks to him and the team. Thank you Ned for helping me find the perfect car and for going above and beyond doing so.

This is the second time I lease a car from Rosenthal Acura. I think Alan Eden is the best. He is not only professional, but also tries every way to serve the best interests of customers. He is so detail oriented and super efficient, and tried every means to reduce my monthly-payment. I really appreciate his excellent work. I would recommend anyone to get help from Alan Eden when they plant to buy or lease an Acura.

I just bought a new 2020 RDX from Rosenthal and it was quite honestly the best car buying experience Ive ever had, mostly due to Nakeya Minor who has got to be the best sales person ever! Shes extremely nice, helpful, knowledgeable and truly not pushy at all. She made feel like she wants the best for me and I really thinks she does! She is the best!

I recently purchased an Acura SUV, 5 days ago to be exact, and i have to say that i had a great experience working with Larry Pinto. He is a very kind, polite and respectful gentleman, He helped me, very patiently to look for the right vehicle according to my needs. He listened to me which is very important, he answered all my questions and was not pushy at all. Very honest and knowledgeable person. I did not feel stressed out at all during the process of purchasing my vehicle. Everything went very smooth and easy.I strongly recommend Larry Pinto, as a great Acura sales representative. :)

This is the second vehicle we purchased through sales representative Larry Pinto. He was professional, courteous and honest in both cases. Highly recommend.

We have purchased 2 vehicles from Rosenthal. We bought our last car from Fernando Ramirez. Great experience. This guy is easy to work with. Hes upfront and responsive. No BS. Straight ahead guy. If you are buying a used car, go see him.

Had a wonderful experience at Rosenthal Acura! This was our third timing buying a car at this dealership. Fernando, our salesperson, was wonderful and he definitely exceeded our expectations. He even set up a follow-up appointment to ensure we are satisfied with our purchase. Joe, the business manager, was equally wonderful. Overall, it was another great experience!

Think twice before buying a used car here and make sure you go over everything on the car and get everything in writing. Shame to see such poor service provided by used car side and how quickly they change the story and promises once you sign.

I just had another wonderful experience with Larry Pinto today! He was very helpful and tried to help us in every way. I had an issue with my car but he offered to help me out without hesitation and delay. I am so happy and very satisfied! Thanks Larry!

Recently purchased/leased my 6th Acura with the wonderful assistance of Larry Pinto. Working with Larry has been an easy experience each time. Larry has taken the time to know what I want and what I need in my vehicle and this cuts down on the time spent in the dealership. His follow up with me to ensure that I am pleased with my purchase/lease has influenced my loyalty to Acura and Larry Pinto.Working with Larry Pinto continues to be the best car purchasing/leasing experience. I have recommended Larry to several of my friends who have become part of the Acura family because of Larrys easy going nature and focus on the details of what the client wants/needs.

I got an excellent deal with unbeatable price. I dealt with their executive Alan Eden who showed complete professionalism and worked through it in closing the deal. I would recommend my friends and relatives to deal with Alan for any Any Acura and Mazda purchase in future. I highly recommend Rosenthal for car purchase. Thank you Alan for the excellent deal!

My third Acura purchase/lease with Alan. Hes been great to deal with during the car buying process. Hes also great about following up to make sure things are going well with the car. Rosenthal service is efficient and the waiting area is great if you need to stick around.

I just bought a car from Rosenthal Acura. The sale representative Solomon Agboola is excellent. He is very knowledgeable and very kind. He also gave a great deal for my car. Thank you Solomon for your help!

The truck is my dream truck and big enough for my family. Its a Tahoe. But the price was different that advertised online. The sales guy Sean was helpful and cool. However, after signing and driving off I was called and told the price went down but I now had to put another 1000 down and that I had 12 less months to pay for it. Plus they snatched my warranty after changing all this. Very skeptical. And they didnt have hard tags so I had to come back. My tires were faulty and they refused to look at them honestly and I ended up having to buy two spares and two new tires. Plus now its a jerking sound going on, Im scared and pray its not transmission. Ive been calling them repeatedly no response. I was happy about the car but not the back and forth games. Especially since I was made to drive back almost two hours to the dealership each time and still going back. What an inconvenience!

Very Unsatisfied with new tire installation and balance.

We just had yet another 5-star experience at Rosenthal Acura thanks to Alan Eden! For so many years now, he has made our car leasing experience smooth and seamless. Each time he proactively notified us when the time was right, answered all of our questions and helped us get the car and the deal we wanted. His integrity is beyond reproach and we are delighted to give him our highest recommendations!

I Recently purchased a used car from Rosenthal Acura and was very pleased with the entire experience. My salesperson was Fernando and from our emails to the actual purchase experience he took great care of me. Fernando was always professional and showed great concern that I was happy with my purchase. I will be sure to refer friends to this dealership for their next vehicle purchase and tell them to ask for Fernando, they will be in good hands with him helping them.Brenda

Great experience working with Fernando! This was the easiest car purchase I ever made. The showroom was very nice, the car was very clean and I was able to get the price I wanted. Thanks again! Barry

This is the second time I have worked with Alan to lease an Acura. He made the process simple and painless. Alan was very responsive to email and text, and was always able to accommodate my crazy work schedule when we needed to meet. As before, he was patient, knowledgeable and easy to work with. I highly recommend Alan.

We got our first Acura ILX 2016 from Rosenthal Acura and it has been a very pleasant experience overall. Been 2 months since the purchase and the car is what we imagined it to be. Handles really well and is a lot of fun!A very special shout-out to our sales consultant, Mr. Larry Pinto who was great to work with from start to end. He was courteous, friendly, knowledgeable, non-pushy and got us a great deal! This was the first dealership in our experience where we stated our budget and Larry worked with the financial team and got us a good deal. There was no intermediate manager we had to deal with to haggle on the price of the car. On the day of the final deal, Larry also picked us up from Shady Grove metro station so my wife and I could drive home together in the new car. Very thoughtful!We truly appreciate these gestures, which made our first new car buying experience as enjoyable and smooth as possible.Also a note of thanks to Kristen Bang who was very efficient and courteous when completing the paperwork in the financial department.Overall we are very pleased with the Rosenthal Acura dealership and we again thank Larry for doing an excellent job. We highly recommend the dealership and Larry for transacting if you wish to purchase Acura.

Ive been using Rosenthal Acura to purchase my vehicles for 11 years. Ive leased and bought five cars from Larry Pinto. Rosenthal and Larry have the best customer service, honest dealing and are just exemplary when it comes to professionalism. They dont see a problem, they only see solutions! I would highly recommend this dealership. When you come in, ask for my friend Larry Pinto.

Purchased my first car ever here at Rosenthal Acura, and I couldnt believe how quick and efficient the process went! To begin with, Ned was extremely knowledgeable and professional from the beginning to the end. He made our experience easy going, as this was my very first time purchasing a vehicle. Im grateful for all his assistance and professionalism. Definitely visit Rosenthal Acura and ask for Ned - he is beyond amazing!

Great experience with the Rosenthal Acura team! KUDOS to Fernando for the excellent service. He was very timely, knowledgeable, and respectful. He negotiated on our behalf until we reached a mutually agreed price point. The rest of the team was also professional and we were out the door driving our vehicle in no time with all the paperwork done--no hassles! If you are looking for good service in buying another vehicle, go to Fernando!

We just had a great experience buying an Acura from Alan Eden at Rosenthal. He is knowledgeable, fair, and very low-pressure, which made the buying process a pleasure. Alan gave us great customer service from start to finish. We would definitely buy another car from him again in the future!

I will like to leave a review for Mr. Larry Pinto since he was very accommodating during our search for our family car. He is truly a gentleman and a great salesman. He has a great experience doing customer service for sure. He provided us with a test drive and explained everything about the car and its benefits and the new technology. He was very patient with us and we appreciate all his effort in trying to assist us with our car needs. For that, I really appreciate his time and caring. I highly recommend Mr. Pinto next time you go over the Rosenthal Acura in Gaithersburg, stop by and ask for him. Thanks.

After buying many cars over my lifetime, for the first time, I had the best experience ever purchasing my new 2019 Acura at Rosenthal Acura–and it was all because of my sales, rep Will Cramer. Will worked hard to make sure that I was satisfied and gave me a fantastic deal. He never used any high-pressure tactics, and he stood behind everything he said. The whole transaction went so smoothly. Will is genuine, intelligent, extremely tech savvy, polite, friendly, and always has a wonderful smile on his face. He spent a long time before I left with the car to show me the technical details/features, and then he actually came to my home after the sale to program my garage door button for me! Then he sat in my car with me again for a long time explaining and showing me everything I asked about and even features I didn’t know to ask about. He is the go-to guy for anything technical. He said that he would work with me any time if I have any more questions about the car. I cant say enough about how incredible this car-buying experience was. I love my beautiful car and feel like I’ve made a friend in Will. I will refer my friends to Rosenthal Acura, and especially tell them to ask for Will.

We just had an amazing experience with Larry Pinto! He was very accommodating and easy to work with. He worked with us and was extremely down to earth and didn’t make us feel rushed or pressured. Would work with him again!! Great customer service! Thanks Larry!

I love Rosenthal Acura. I recently worked with Nakeya Minor. Mrs. Minors professionalism and attention to my purchase needs were impeccable. Mrs. Minor treated me as if I were family and matched me with the perfect vehicle. I love the exterior and interior colors Mrs. Minor helped me pick and she even showed me all the really great new features. I will forever be a Rosenthal Customer!!