I have nothing but praises to say about the service staff at the Criswell Jeep specially Shane the service manager! The staff are professional, friendly and knowledgeable. The service is always efficient and is done in a timely manner. I highly recommend Criswell service.

I received excellent service for for my Vehicle on a scheduled oil change and and mileage maintenance services. And was pleased and happy with all the help that I received during this visit

Criswell is consistently professional, courteous, and attentive. It is out of the way for me but worth the drive and the effort. This is A+ service that I had thought only existed in bygone days. Integrity and service still exist.

I came in for an oil change. I was sold a bunch of other things I didnt ask for, but thats par for the course. They told me it would be 1.5 hours and it was actually 3.5 hours. Again, annoying, but par for the course. What REALLY shocked me was that I came in with a damaged but still functioning door handle. I pointed it out to Jim, the supervisor(?), when I came in and he said it was a common issue, but that it wouldnt need to be replaced. After 3.5 hours when my car was ready, the door handle was broken off. No one took responsibility for it and indeed Jim tried to blame me saying the handle was broken when I came in. Finally, they agreed to order a new one for me and cover the labor. Its been two weeks. Ive e-mailed and left phone messages and Ive never heard back about the door handle. Im going to find as many review platforms as I can to warn people away from this place.

Have been going here for years and no problems until last year, the customer service has gone downhill.Horrible location to receive service from they rushed and did my last service causing issues to my vehicle. Will not call or go over issues they find with you in person and the handwriting from the mechanics look like chicken scratch, which will be hard for you to read.Ive been to different service locations who will inform me of issues before they tell me my car is ready for pickup so that I can make the decision to get it done there or somewhere else. This service location will not tell you anything. Spend your money someplace else where you will be treated better.

Criswell is by far better than any dealership I’ve been too. I bought my first car (2018 392) and loved my service, from purchase to maintainence. So much that I bought my second car from Criswell dodge.(2020 widbody392) the service only gets better lol. I live in DC and I would rather drive the distance to Criswell in Gaithersburg than go to somewhere like DARCARS or Orisman which is minutes from me. That’s says a lot. I wouldn’t dare disrespect my car like that. Plus I’ve sent 2 purchases their way. What else is left to be said.The GOATSPat Mantua (I Hope I spelled it right)Gregory WeschlerVanessa Gageiro

Richard Beckett was very attentive and responded right away answering all my questions via email, text, & call. Thus far the best experience purchasing a vehicle here with Richard would recommend him to anyone and everyone.

Told salesman wanted newly manufactured tires as recommended by Maryland. He assured me they were recently manufactured in 2021(much older tires put on my car (January 2020). All my phone calls not returned. Also I was charged over, $700 for work not requested. Last time I was there heard an angry customer questioning a $1200 bill when all he wantrd was an oil and filter change. Would like to know if this is common practice for this shop. Maybe we have a class action case against this dealership.Also had to pay $49 for using a credit card. Another rip off. They had my car and no way home to get a check.

Very detailed and very professional. Not to mention they went out of their way drop my car off to me. Rather then have me pick it up! Excellent service!

Service Manager was very helpful, very responsive. Couldnt ask for more there. Unfortunately, the vehicle was damaged while in the shop, so I had to make another trip to get it repaired.

Service advisor Neal was excellent from start to finish. He and the technicians were thorough in making sure that all the matters were addressed before returning my car. One of the main reasons I continue to have my car serviced at Criswell is due to the overall consistency in their service as they always do a great job.

Vanessa my service adviser did a great job, got the part, schedule the installation date, I pulled in she immediately took my truck and was in and out within minutes. She always goes over and beyond for me and everyone else at this dealership as well. Customer for life. My hometown dealership can’t touch the customer service from Crisswell. Thank you

Very professional staff. Excellent service. This is what you should expect from a service organization

I always come back because of great customer service and the trust I have in the recommendations being made. The staff took me in at the end of the day and were great. Even the sales staff offered me a place to work as I waited. I always come back because I trust in my service folks here.

Everything went smoothly as planned. The staff was pleasant and accommodating.

I worked with Gene Hoffman. I bought a used 2015 Hyundai Sonata. I have had some bad experiences when it comes to dealerships (Ourisman Rockville and Sheehy Manassas)… these guys are phenomenal. I spent months searching and researching so I know I got the absolutely best deal with these guys and it was no hassle. I didn’t feel pressured and have no buyers remorse. The car is amazing. I have also used the Chevy service center, on the same campus, for my previous car which Ourisman destroyed. At both the dealership and the service center they answer your questions and have actual answers. They are fair, knowledgeable, and competent. If you’re looking to buy a car in Montgomery County, skip the headache and take the trip to Criswell.

I must have the best service advisor in the world - Vanessa - because she always takes remarkable care of my beloved Jeep Liberty and does so promptly, economically and thoroughly. I am very grateful to her for her excellent work.

Great experience with kerry my man..thanks for your help getting us a car..

After spending most of the day and $700 for a 30,000 mile servicing. 48 hours later a software update failure occurred. Message: “Update Failed – An error occurred during the update procedure. Please contact your dealer.”If service quality excellence is your goal and for the amount of money charged for this milestone service I would think that Criswell would have checked for software updates as part of the multi-point inspection promised/performed as part of this service visit.SAD…

Great customer service and support! Thank you so much Criswell!

My experience with Criswell Dodge was extremely satisfying and it was a pleasure doing business with them. First, during the entire purchase that was done via email, text and phone calls, I did not feel rushed or pressured. Quick and clear communication and the advertised price never changed. My salesperson Russell went above and beyond throughout my entire purchase, he was trustworthy, professional and attentive and I had a great experience. I would definitely use them again and highly recommend them.

Great customer service rep. She was very polite and gave me a timeline as to when it would be finished and she was right on the time.

Russell Kelley is a great salesperson at this dealership. Honest, patient, and has a super chill demeanor. There is a strong vibe of genuinity that carries through every interaction. If you go there, definitely ask for Russell.

The service department at Gaithersburg Criswell has to be the WORST service department Ive ever visited.. I explained the issue with my brand new car when scheduling my appointment, took time off work, came into have it fixed. The service advisor was more interested in flirting with the receptionist, while I stood there waiting, ok not a huge deal. Then they tag my car and park it outside. Later the service advisor comes to repeat the know issue I already explained and said they need to order back orders parts. My car was not even inspected or brought into the shop to verify... Ok, this is a bigger safety issue and I have wasted a whole morning. I have since emailed pretty much all the managment about my concerns and frustration MULTIPLE times with ZERO response. The unprofessional behavior and lack of any concern for customers is the reason my family will never visit this place again.

The people were friendly and they seemed to have done a good workmanship, as far as I could tell. In my opinion they made an error by starting the easy stuff before they looked at the hard stuff. This resulted in my car requiring two days to fix instead of one. If they had started with the challenging part of the repair at the get-go my family wouldnt have had to been without our all essential minivan for two hole days.

Amazing Service & great communication! I’m a happy customer.

Went in for a routine oil change. Asked if they would check my brakes and my passenger headlight because it keeps flickering on and off. Everything was done except the headlight. It still goes out. It went out that same day after I left the dealership. Not happy at all.

The team at Criswell never fail to deliver! Responsive, attentive and eager to get the job done right the 1st time seem to be their motto!Keep it you guys!

I was having intermittent problems with my radio system. My service writer looked into the symptoms and determined that I needed to have my radio head unit replaced. I came in and they took it in and completed the swap in 45 minutes! No problems with the replacement. Great service.

Mario was wonderful to work with. He answered all our questions and patiently guided us through the process. We purchased a used vehicle and Mario made certain that a few items were addressed before we picked our truck up. Thank you Mario and Criswell!

The sales team was awesome. They made the entire buying experience easy and enjoyable.

Great service department! They take very good care of my Dodge Challenger; it always comes back to me when promised and clean as when I dropped it off.

I had the gold carwash and my car looks beautiful!! There was sap on the windshield which they took care of. Theres also coffee inside in case you need a coffee break. It does take a little time for the car wash, quality cant be rushed.

Dealer commercial service; failed to service my company vehicle, “oil change”but they got my recalls done and still charged me $189.91 supposedly for the check up. Waste of time. Not recommend !!!

Charged $100 dollars for factory wheel locks on a used car that came on vehicle. The key was even packaged in the original factory package. Typical dealer scum.

The service department got me in quickly for the first visit, ordered the parts needed and got me back in to have them installed quickly as well. my experience was convenient and they even provided me with an office to work in while I waited for the installation which took about an hour less than I anticipated.

Excellent service and stuff! Very recommended!

Adam with Gaithersberg Criswell Chrysler Jeep Dodge Ram was absolutely a pleasure to work with. Adam and the staff were very knowledgeable and helped me find the best deal on a new vehicle. I would highly recommend.

Timely recall appointment CCW not sure what the recall fixed?Engine acted strange next day. Return to dealer, nothing found. Wrote it off as software having to settle. Has not reoccurred.Very personable advisor.

No one ever likes bringing their vehicle in for service. That said, Vanessa always provides excellent customer service, helps you understand what you need to do now and why, and what can wait until next service. It is what keeps me coming back year after year.

It was great from the time I got there to when I left it was great

This is the only dealership after searching for a week through the whirlwind of dealerships that made my car buying experience actually pleasant. Kathryn was and is an absolute God send- and the only reason I drove 4 and a 1/2 hours 1 way from North Carolina to see this vehicle. Definitely ask for Kathryn if you are considering a used car with this dealership. Yoy will not be disappointed. Her honesty, transparency, and absolute professionalism made her a pleasure to work with.. Great with people would be an understatement as she truly made me feel like family from the 1st phone call. Greg and the financial team there gave me a no nonsense offer that I couldnt refuse and treated me like a human being Instead of a number- and I am very grateful for that. If there were a higher rating I would give it and would gladly drive 4 1/2 hours again to purchase my next vehicle here.

Gregory is the best service advisor. He took great care of me and my Jeep. Will definitely be a repeat customer!

After going to a different dealership over n over about the same concern I decided to give this dealership a chance to give me a second opinion! Within the same day the problem was diagnosed! I got my Jeep back today and it drives normal again! I definitely recommend this service department! Also Neal gave me excellent customer service he definitely is a great asset to this location he made my first experience very comfortable!

Bought my wifes car here. Loved it. Service department is terrific as well.

Typical car sales...hold on to your wallet tightly

One of the best car purchasing experiences I’ve ever had. Patrick Mantua was absolutely great as a salesman making the buying process a real pleasure. I would of given this review five stars however the interaction I had with the finance officer was not the greatest. All in all, I would recommend Criswell and Patrick to anyone.

Springing a 3% convenience fee on top of a $1000+ service without giving the customer a heads up is a poor business practice. We wont be back.

I give Shane five stars. Shane the Service manager went above and beyond with his excellent service. He also made sure my car was completed to satisfactory levels. Unfortunately my check engine light has reappeared. When I start my engine a notice on my dashboard saying “Engine service is needed. I just paid over $5,000 for my car to be fixed and for these messages to no longer be present. This is happening ONE day after paying for my cars finished work. The work is under warranty. I will observe my cars performance at this time.

From start to finish my experience with Criswell was amazing. Leon Travis made my dream come true, I got my first Jeep- 2021 Jeep Wrangler(Islander). Thank you all!

I simply LOVE LOVE Vanessa! Without her this service section would be lacking. She is awesome. Dont ever loose her.

First time bringing our 2009 Jeep Wrangler here. Felt like we got honest answers as to ongoing suspension issues with our Jeep. All issues are now fixed and Jeep is running great! Wanted to thank Greg and their Team for responding quickly and getting our Jeep in and out of the Shop quickly!

They were very friendly and helpful. thank you.

Our salesman was excellent along with everyone we came across. Love our Jeep!!!!

Got the diesel service done fast today, oil and filter with fuel filter change.about 1hr 30 minutes, in and out with appointment.

Im very satisfied with my new vehicle purchase. Mr Ali was able to contact me and do everything over the phone. Things got even better once I got there and Mr patel took care of everything. Thank you guys. I really recommend this place.

Made an early morning appointment to get a check engine light diagnosed at commercial trucks. After being told it would take a couple hours, I didnt hear back at all for over 4 hours. Was told by Tyler that the DPF filter needed to be replaced. He then told me the van would be ready by 4pm. 4pm rolls around, no word from Tyler. I call, vans not ready, have to call back again and again (almost closing time now), when he finally tells me I can pick it up – doesnt think to call me to let me know its ready?When I get there the repair slip says that after looking into it, the DPF filter was already new, so they didnt replace it. All they did was clear the check engine code and run the van for 20 miles and charged me around $250 for it. Tyler repeatedly denied that he said the filter needed to be replaced and charged me the same amount he quoted earlier even though all that was done was pushing a reset button to clear a code and running my van which I could (and would) have done myself. Terrible customer service, poor communication, big rip off, and a day lost.

Russell was an awesome sales rep. Went above and beyond throughout the entire purchasing process. No pressure at all. Thank you to the whole Criswell Chrysler/Chevy team.

Bad service, unprofessional people. They return our car with several scratches and didnt want take any responsibility for them. When we open the door of car, a piece of the interior was lying on the seat since someone forgot to place it back in its place: shabby and careless.

They were so nice! I came in for my appointment and they got it squared away and fixed something else while they were at it. They went above and beyond for me and everyone was so friendly

Spent almost $4,000 on a repair that was caused by a manufacturer defect. Criswell wouldnt admit that the manufacturer defect/recall was the route cause of the issue.

I found a car that was exactly the car I had been desiring. Unfortunately I live 1000 miles away from the dealership and they treated me exactly like that. The customer service has been awful to say the least. 5 days later the car is still on their lot with no answer to when it would ship out. I had to cancel the shipping the arranged and provide my own shipping. The finance dept didnt return calls or emails promptly if at all. This has been a nightmare of an experience. I would not recommend this dealership for any internet sales of any type. I just hope I finally get my truck in the condition it was presented on the internet

The service desk clerk was very friendly and was a great help during the process.

Vanessa is a very pleasant person I look for every time I come to the dealer she make it all easy for me I really appreciate her thank you Vanessa and keep up the good work

Neil was very knowledgeable and helpful. He is the perfect agent. He answered my questions, provided the quotes I was looking for; all without trying to scare me into services. I will definitely return to get help from him

I went into dealership with pre-approval from USAA. I picked out the jeep I intended to purchase and was told I had to wait until dealership received funds. Three days later, USAA informed me dealer had not yet sent over paperwork. Salesperson admitted they were trying to beat my credit unions interest rate and had not even begun the process of receiving my already approved funds. The fourth day, my salesperson called and said to come get jeep despite funding not having gone through yet. Dealer had finally submitted paperwork, but did not follow directions from bank. Two weeks after bringing jeep home, Im still receiving calls from USAA saying (after several reminders) dealer still did not put USAA down as lienholder, so paperwork can not go through until they correct this.

Great buying experience with Gene Hoffman. He was responsive to email requests for information, knowledgeable about the Jeep Wrangler, and had CARFAX and maintenance reports pre-printed. Price was highly competitive for the region. No nonsense approach to the final price offer; quick sale and they delivered the vehicle as part of their approach to managing COVID. Would gladly do business with Gene and Criswell again.

Was looking at multiple dealers for a Ram 2500. Criswell had exactly what I wanted. A black Laramie with the sport appearance package. Got well under MSRP and gave me way more for my trade. $2,000 more than Tate and $4,000 more than Ourisman! My salesman, Carl was fantastic, straight to the point and honest. Great dealership!

My Experience at Chriswell jeep was excellent, I flew in from Boston Ma to pick up a new jeep wrangler for my wife and both Yukof and the General manager were both very helpful making my buying experience flawless, Great job GuysThank you

Mr Beckett and the GM Jason W were amazing and incredibly helpful!! They made me feel at ease and I only bought the vehicle Bc they were open and honest w me. God Bless both of those men

I dealt with Richard Beckett. I must admit I’ve purchased and leased over 10 cars in my lifetime. This was the best experience I have ever had. I’ve owned range rovers, Mercedes and Infiniti vehicles and this was my first pick up truck and my first Dodge Ram. Richard Beckett made the whole experience so easy. Why can’t the higher end models do the same. As long as Richard is working at Criswell I will be a loyal customer. Beat sales experience ever !!!

Came in for an oil change, next day my check engine light was on. I dropped off my car and they told me they would give me a rental but then they said they couldn’t find me a rental. They had my car for 4 days and I had to keep calling to get an update. Each time they would tell me the same thing and they would say they would call me to update me & when they did call me it was nothing informative.

Fast and easy to work with, call Shane in service, hell get you taken care of!

6 hours. No updates regarding where we were at in the process. Left alone for up to an hour at a time with no clue what was going on. We ended with a jeep that we love, but that was the most painful vehicle buying process ever endured. Additionally, we were told the cilajet application was to be completed before we left and thought it was. Guess what....it wasnt. Received a call today to schedule an appointment to bring it back in for application. We live 2+ hours away. Just go somewhere else.

Gregory did a great job getting me in and taken care of quickly, appreciated the efficiency and help of the entire staff while I was there. Any questions I had were answered and if they didnt know the answer they found someone who did know.

Jim Clutter was the Assistant Advisor that helped me with my Jeep. Great customer service, very professional guy. He really took care of me. I have to say, Ive came to this location before and was hesitant to come back but since they are the only closest one to where I live I thought I give it one more shot. As I was greeted by Jim he admittedly looked me up in the system and then without asking looked to see if I had warranty, this is something previously did not get done so you can imagine when I got the bill how shocked I was and how long it took to get the paper work changed over. So you can imagine how relieved I felt knowing he knew exactly what to do. When we looked up the issue why my engine light came on he made sure from then on he will do his best to help my jeep feel 100% better. He communicated with me through phone and was very professional and understood my needs and my budget. When you have a person working in that kind of mentality that outs the customers first you know your jeep is in good hands. Im very keen on who oversees my jeep, i love this Jeep! Overall Im no longer hesitant to come back i will for now on call Jim for any issues I may have. Thanks Jim! Ill be back to get my Maintenance soon!!!! 5 stars man! Could give 10 if Google allowed me to.⭐⭐⭐⭐⭐👍🏽

I bought a 2020 Ram Limited in April. I live in Western PA (about 3.5 hours away). The entire deal was done over the phone. The whole process was smooth. Paperwork exchanged via FedEx overnight mail. We split the delivery cost and I had my new truck about a week after coming to a deal.The truck arrived clean and with a full tank of gas.I took away one star because when I first arrived at a deal, I was told that the truck I had been negotiating on had sold four days prior! Luckily, they had the twin of the truck on their lot (Its VIN number was one higher than the one I’d been originally talking about). They honored the same price even though the April incentives had changed for May....which would have made the truck about $4k higher.They were respectful over the phone and kept me updated of the whole process. I’ll happily refer my friends here to reach out to them for future purchases.

My experience was good. Great customer service from Lizz. From helping me set up the appointment, keep up with the status of the car over the phone, and explaining the results of the diagnosis, repairs made and future needs. I am not a regular customer there but I will strongly consider Having my next Jeep serviced there.

This was a very smooth experience from start to finish. Stellar team!

I wasnt too thrilled about the results from the car wash and detail special. In order to get premium service, guess I will pay full price next time.

We bought a new Pacifica Hybrid and have had a good experience up until 5 weeks after. The car would be parked at home in the garage over night hooked up to the charger and the fan would suddenly come on full blast (all night) as it shook the house and kept the kids up. Criswell checked it out and said they could do no more to help the problem and it was normal. We spend $40k on a new vehicle and Carl our salesperson told us we were on our own... Hung up on me. Terrible. we are now worried about safety if the fan comes on all night then the battery must be overheating but Criswell says its not there problem.

Excellent to work with! Great service, and great pricing. Russell was great to work with and made the process simple and easy. I will definitely be back when ready to purchase my next vehicle.

Worst service I have been ever seen, They screw up my vehicle. Dont even know how to diagnose the vehicle all the technicians and management is unfit.Also they apply fraud charges.This service centre is all about lies, they told me there some repair in my transmission but I took my vehie other centre they said my transmission is good and problem is with wiring I got it foxed spending more money. Mr, Ronald is the director he even lied and tried to cover his employees lies.Guys please check once before you took your car here.We love our vehicles so I hope this will help and save people who should not face trouble like me.

Awesome service! Great people working there!

By far the best dealership Ive dealt with. Peter and Barry are fantastic to work with. Will continue to purchase all my vehicles from them.

The team at Chiswell did a great job. The technical tech that did my alignment that has glasses did a great job and went way above his job to perform an excellent job. Please make sure he is recognized.

My jeep due for service. Saw Greg and wow.... super helpful . Waited for my vehicle and was out relatively quick.

Had the car all cleaned and ready for me when I got there. Santos and Thon did a great job of helping me through the process and following up afterwards.

Vanessa and all of the service staff are helpful, kind, and well spoken. I appreciate the good care my Fiat gets at Criswell.

They are always very professional and friendly. They explain what needs to be done for the vehicle services and whenever applicable, they also give you the option to decline certain services.

We had the best experience working with Khalil Kechrid. He was so knowledgeable, transparent and respectful - cant recommend him enough! The process was far more convenient and flexible as well as considerate of our time than we experienced at other dealerships. We were also very appreciative of the consistent, appropriate mask wearing during COVID of everyone we worked with.

I had a wonderful experience last week! Rex in an excellent salesperson. It was nearing close of business hours but he was welcoming, patiently explained what I needed to know about the car I was buying, & stayed till I drove off the lot in my new Fiat! I had a goal to get a Fiat before the new year; Rex made sure I achieved it.I cant say enough about Thong in accounting. He made me parting with my dollars not as painful as usual.The above 2 gentlemen are assets! Thank you for extending excellent service to me.

Great service sold me my scatpack very happy my sales rep Leon Travis was awesome

I dealt with Connor Cool. He was awesome! I now own the Jeep Wrangler I have wanted for a long time now. I must say Connor was not pushy or anything like that. He listened to me and answered all my questions. I wish every car buying experience Ive had was like this one!

I recently purchased a 2019 Jeep Wrangler JLU from Criswell and it was a great experience! Richard B. was super knowledgable and accommodating in helping me find my perfect car. He was very patient when I was indecisive with color/model/features and he was always very responsive when I reached out to him. Everything went smoothly from start to finish. There was no pressure at any point during the process. Highly recommend going to Richard!

Sckecty place. Went in to update the Uconnect software and paid the $185. When they handed over the keys I checked the software and it wasnt updated. Now I have to wait for them to actually perform the work.

We had an excellent experience. We took our Jeep Grand Cherokee in for its first oil change & tire rotation. We didnt make an appointment (it was spur of the moment decision) and we were in and out in about an hour. We were greeted very professionally. He explained the charges and said he had a coupon for the oil change and tire rotation, which would save us almost $30! Then we were very pleasantly surprised that when it was all said and done, the service was free as a thank you from Criswell for purchasing our Jeep there! We were very impressed and will definately recommend Criswell to our friends & family!! Thanks again for the amazing service!!

First of I would like to thank everyone who works in Criswell Jeep in Gaithersburg, especially to Nick who has a lot of patience and who is extremely professional and super responsive. Nick has gone through every detail of my car and helped me to compare my car with the others.I appreciate you guys and very thankful to you Nick!I can not wait to make more business with you all in future.Pelin Zebrower

Had a great experience buying a car here. Conner responded to my emails and answered all my questions. Didn’t pressure me to come in and gave me a full price breakdown before I walked through the door. Conner honored my True Car $500 off coupon which another Jeep dealer lied about being unable to accept it with other rebates. When I came in Conner was off and I finished the deal with Khalil. Khalil was professional, very helpful and made sure our new car was washed and had a full tank of gas. If you are buying a new car here I would deal with Conner or Khalil.

Simply put, an excellent dealership that offers some of the best rates in the DMV area - whether your buying or leasing a new or used vehicle. To complement their sales is an impeccable service department that diagnose and resolves car issues with the customer at heart. From the front-end to the back-end, Criswell offers a comprehensive car experience that puts any car consumer at ease!