DONT EVER USE SERVICE KING!!!!!I went to the Gaithersburg md location with my 96 z28 they had the car for over a month and half and gave it back with a bad alignment ( I have to drive the car with the steering wheel all the way to the right)They told they had found a replacement wheel and the day of my return they gave me the original damaged wheel and I noticed they scratched my driver and passenger side door and when I spoke to the boss Armando he said how am I supposed to know that wasnt part of the original accidentDude I literally took it here for the original accident to be fixed only for them to cause more damage and refuse to fix it or help. He left me on my own as a boss armando you messed up. The worst service they never called me for check ups i always reached out and they lied about the status of my car every time. I also found a mad amount of bolts and a corona mask in my engine bay. They didnt even wash my car there smudge and oil all over the car. Worst place save yourself the headache

I had a very positive experience at Service King. My car was better and prettier than when I bought it.I dropped my car off at service king two months ago. Upon inquiring on all of the details needed to fix the car, everybody was not only extremely responsive and helpful, they were very sweet, affable, friendly, and most of all always kept me in the loop on the updates with my car.I had bad experiences with alternative shops in the DMV area. Many real estate colleagues have suggested Service King as responsible and reliable.They were always available at any time of day to answer my call. They called me by my first name, and we had very precise, crystal clear conversations.When I returned to pick up the car, they were extremely helpful in working with me to drop off my rental car.All told, 5 stars. Very happy, very touched, and although I hope to never have any car issues again, I know where to bring it if I do

I wish I could have rated them -5 stars. I went to their office for collision estimation. I have a 2013 Toyota Prius hybrid. My car was badly damaged at the back on drivers side. I couldnt believe it when I saw the estimated amount. Their employees who did the estimation are agents or representative of the insurance company.

Great service very friendly staff! Highly recommend

These guys are exactly what you would want from vehicle service providers. Professional, friendly, adhere to the individual; i mean what more could you ask for? Oh and the work is always top teir. Ive been here several times through insurance incidents and i have always left wanting to give more than 5 stars.

The service was excellent at Service King! They estimated a week for the job to be done and it was finished in two days! Not only were they quick, but my car looks like new!

One of the best collision center in Maryland.If you looking for fast and good service this place exactly for you.👍

Great Place! Great service! Great Work!

Had photos taken for my insurance. Had a quick and easy process, thank you!

The service was great as always. This is the third time that I shave taken my cars to be repaired over the years. I have never been disappointed. The staff is very professional, friendly and very informative as the work is being done.

I would like to thank Service King for their Punctuality, they actually got me my car back in a matter of 3 days when they told me it was going to take about a week, I was thrilled when i got the notice that my car was ready for pick up. Also, I’d like to thank Service King for their astonishing job that they did on my vehicle. Very professional kind loving staff. I would definitely recommend this place to anyone that needs their vehicle fixed up, im sure Service King will live up to their expectations like they lived up to mine.God Bless the Service King Staff !!

Absolutely amazing customer service! Completely honest, reliable fast service! I would highly recommend them to anyone that’s looking for quality of work and excellent customer service!

Absolute nightmare. I was involved in an accident and my insurance sent me to the “highest rated in the area.” I got a text and a call once my car arrived (on tow truck on a Friday) and things seemed promising. I then got a text later on that mentioned I would hear from someone with total damage amount and time needed by Tuesday at the latest. I had to call them Wednesday evening and they told me “we have the car as totaled but we have to verify with your insurance” and would call me the next day with an update. They didn’t. I called Friday around noon, Russ (I believe) said he was currently working with my insurance and he “should have things finished up that evening.” No one ever called with any info. I showed up in person Saturday to get things from my vehicle, I expressed my concerns and was told, “I’ll have my counter parts contact you first thing Monday.” Nothing. Tuesday I decided to call corporate to complain, very apologetic but I never heard anything after the call. Wednesday my insurance called and cleared everything. Apologies for the novel but the communication and management at this location is absolute trash and I’d most certainly advise to go elsewhere. It took them 12 days to clear up the vehicle just for it to be totaled.

Kings Collision was very professional, kept in touch with me so I always knew what was going on and finished in a timely manner. I will definitely use their services again!

This was a good/bad experience. I say this because I believe this facility was horribly mismanaged during the majority our repair process. Weve used this facility previously and the repair was excellent, and done very quickly which is why we didnt hesitate to use them again. While our 2-year old SUV needed a fairly large repair, the process took exactly 6 (SIX) weeks to fix! During this time, we were given (and missed) 4 delivery dates, and each time it was due to them not having or ordering the wrong parts. What was most upsetting is that I received a call on a promised delivery date in the morning telling me that the car would be done that afternoon...only to get a call from the general manager several hours later to tell us it was still in paint--how does the even happen? Things seemed to turn the corner when our friendly (and helpful) advisor Sterling personally called to tell me the general manager had quit that day, and he was working to get our repair done as quickly as possible. Because of the delivery error, Sterling was nice enough to make arrangements to rent us another car while they sorted everything out internally. Once the new manager Dorian started the following week, he called me personally right away to address my questions and concerns. He even went so far as to send me detailed text messages along with pictures daily to show me the progress of the repair as it neared completion. We finally picked up the vehicle last week. The repair is great, and Dorian was again very helpful when we came in to pick it up. I do appreciate Dorian and Sterling bending over backwards to make things right, however we had to rent a car out of our pocket for much longer than we had initially expected because of the previous poor management. Sterling and Dorian both deserve 5 stars, but the process was way too long, and because of the errors, it cost us extra money in the end.

Great customer service and team. My car was ready earlier than expected. They did a great job!

I have to say they did a great job. The work they did was thorough and my car looks great. As with everything car, when it comes to following through on fast communications, it was a little slow and chaotic, but they did regularly give updates and where always extremely courteous. Thats why only 4 stars.When I got my car back, it was clean, the paint work was flawless and the repair left me happy. Bodywork isnt for the impatient person. It can take anywhere from a week to a month, because a lot of labor and time is needed for paintwork.. from prep to waiting for the paint to cure properly.. and most shops cant afford to keep every part for every car brand, type and year. Their specialty is fixing every car, not one brand like most dealers do. So like I said, patience is definitely needed if youre having a car fixed due to an accident.

Smooth and professional experience. Had a steady stream of info so I always knew when my car was ready, when to pick it up and cost. Work was great and on time!

Good service. They did a good job and in the estimated time. We were constantly kept informed of progress in our car fix.

Did a great job car looks great would definitely refer you thanks for such a wonderful job

DAN the manager is more interested in pleasing the insurance companies than the individuals who own the vehicle. Not the best person to work with; there are many others in the area that are better.

The 2nd time I have my two different cars done in this shop and they did an awesome job repairing the cars. The adjuster will walk you through and explain the process on how the car will be repaired and after they have done repairing the damaged of your car. Each day the adjuster will update you the status of your car and as expected they keep the promised to when your car will be finished and ready for pickup. Great quality service and the staff are very helpful and friendly. I highly recommend Service King!

Made my accident repairs easy and kept me up to date along the way.

I took my car there after having a run in with a curb and the curb won.. Unfortunately they did not take my insurance. The gentleman was very nice and helpful. I was really nervous about driving the car because something was hanging down and rubbing while I drove. . I asked him if he could push it back in place so I could take it somewhere else. He was great. He got some zip ties and fixed what was hanging down so It could be drive to another shop. He did not have to do that for me. But he did not hesitate to help me. I really appreciated it.

Service King is AWESOME. The customer service was 100% on point with everything. I would recommend Service King to everyone. Their work is the best.

They took great care of me and my 2016 Rav4. My SUV looks like new again after someone hit me. They make it very easy to get a rental car as well. They back up there work for a lifetime. Good job guys.

They went through every thing with me after they fixed the car and kept me informed the whole way through. Car looks great and I was insured that if there was any problems they will take care of it. Great customer service.

I am giving a star because the car looks great. The communication or lack of it deserves negative stars. I only heard from them 2 times in a month and only after I called about the status. 1 call when received the car from tow company and when done. If I did not call, we never would have known, when done, what needed to be done and what the hold up was. When I called, I got the impression that I was imposing on them. Repairs were great and done well but their customer service is totally not there.

A deer ran into my truck and I obtained some serious damaged to my truck. Prior to this incident I never had any problems with my vehicle such as the engine light. Upon, dropping my truck off to be repaired I informed the representative that my engine light was turning on and off, and requested for my engine to be checked. Upon, picking my vehicle on a Tuesday it looked good on the outside and the next day the engine light turn on again. Upon, returning to King Collision Auto Repair shop and reviewing the list of repairs to my vehicle. They never completed a diagnostic test to ensure there was no further damages to my vehicle related to the accident. At this time, I can not understand how do they repair and put a vehicle back together without conducting a diagnostic test. I repeat a diagnostic test should be MANDATORY MANDATORY when a vehicle has been in any type of collision.

Very polite employees and the work done on the vehicle was fine. The coffee wasnt bad either. ;)

This place is kind, respectful, and does great repairs. Always had a great experience

Wow great sevice friendly smile my car was so clean I almost walk past they can clean a car I felt good to drive it they kept intouch about my car threw email and text I was so proud to drive off with a clean car but great sevice with a smile

Britney is the most rudest person that can answer service king phone calls she don’t recognize the communication that she already had with the customer if she have bad memory she should write things down our notes that can remind her. She’s very rude and she hung the phone up on me I will be sending a email to your corporate office to let them know how rude Britney is👎🏽👎🏽

Worse ever never go hereThey dont wanna even losten what happenNever go here noo no no

I only found out about Service King because of the unfortunate situation of being in a collision, of course. My repair is in progress, but the staff have been very friendly and helpful.

Did a good work. Prices are not cheap.

SERVICE KING IS ROYALTY !!

Good service

Thank you!

Easy to work with.

Grate

Very poor quality in color 😖 and they left me parts with watered paint that they never fixed me

Excellent attention