Easy handoff of my car for repairs and coordination with the nearby Enterprise to make the process simple and stress free. Body work and drivers side door window/tint repaired/installed well. The pickup process was just as easy as dropoff. Lastly, the customer service from Matt was excellent!

Friendly and very responsive. They kept me updated during the repair with texts regularly. I needed to pick up my car a couple of days after it was ready and they helped by extending the date so I would not lose my rental car. Great work as well.

Big thanks to Matt the Manager!! He really took care of me throughout the repairs process and made me feel valued! He made sure to listen to all of my concerns, addressed them accordingly, and in a timely manner. Hopefully I dont have an accident again, but if I do, I am definitely using Gerber Collision & Glass again!

Given the prompt and helpful service and advice, I would rate this shop well above average across the board. A++. Note: a previous review was posted in error referencing another shop. Please disregard that.

Very friendly staff but poor communication with customer. Vehicles ready date was moved and no one called to inform me that it wouldnt be ready on the date originally provided by the shop and didnt provide any info on why it was extended. When I received my vehicle back from the shop, I had dropped off with my truck at 145 miles till empty, and at pick up I was below 30 miles till empty. I was never informed where my truck was taken off the property that used all the gas nor was I informed that it was even leaving the property.... i only was able to put it together because they left another shops information in my truck. I received my truck back with new recent Clear coat scratches on the driver side. I also received my keys back from the shop and my key was bent to the point that my key almost got stuck in the ignition and was almost impossible to turn. I had to carefully bend the key back to shape to prevent my keys getting stuck in the ignition. I overall am not 100% satisfied with this shop. Do not take your vehicle here.

Used their service last year after a deer hit my car. They were super nice, effective, and informative. Continually called me to update me on progress! Even when I called to double check on something, they quickly scheduled me in! Highly recommend them!

Excellent customer service, great (body work) theyve done on my Audi S5....Highly recommended.

Top notch! Ryan should hold seminars on customer service.

Update, 2 years later during my state inspection, it was discovered gerber reused damaged parts and charged my for brand new. cost me $1200.00 to fix. this was documented with pictures and sent to my insurance company

Having a fender bender was just the thing I didnt need the day before surgery. Taking the car to Gerber Collision a couple days later was as hassle-free an experience as I needed. I have a twelve-year old car which can be difficult to find parts for . The staff greeted me with a smile. Helped me through the insurance process. Got my car back to me in half the time they thought it would take. They even had to special order a part. When I got my car back, fixed and freshly detailed, it turned my initial frown upside down.

Staff are friendly and courteous. Repairs were well done and the prices are reasonable. I didnt have any collision work performed, I was having a problem with my driver side window. They diagnosed the issue and offered me options on the repair. I would go back should the situation arise and Id recommend it to others.

Gerbers has always taken great care of our vehicles. They are not always the cheapest but they are second to none when doing the work right the first time.

It’s been a few years since I needed auto body work. Based on recommendations from some friends I chose Gerber Collision in Gaithersburg. I made a claim with my insurance company and within the hour I received a call to setup the estimate. Since I wasn’t getting a rental vehicle I dropped it off for the estimate and repairs at the same time. The estimator in charge of my vehicle was Ryan and I received 2 updates within the same week by the customer service rep. He prepared the estimate the same day and called me to review what was needed to fix my car. I was told it would take approx 7 days to repair my vehicle, but I received a call that my repairs would be ready a day early which was great. Very prompt and pleasant staff. Attention to detail was very professional. Great job 5 stars.

Great job again guys. Its always stressful having your car in the shop, but the car was finished a day ahead of time! Thank you so much!

Excellent customer service! Obtained damage on the roof of my vehicle during a windstorm. I filed a claim with my insurance company and Gerber was suggested as a local collision and glass expert in the area (I was also recommended by a friend at work). Friendly, courteous, and fair throughout the process and they had my car completed 2 days earlier than anticipated.

Quality of work: awsome, promptness: awsome, great customer service: priceless. Thanks guys!

If you ever find yourself in the unfortunate need for collision or glass repairs this is the place to go. They get it done quickly they called enterprise for me and with an enterprise right around the corner the wait was surprisingly short. I had not even sat down when they arrived. Friendly, thourough and efficient service.

Got my car in timely manner. I was pleased with their service and also staff was friendly

Absolutely great customer service and the best paint jobs in the whole of Montgomery county !!

Great customer service, excellent workmanship.

Had issues would not take a vehicle there Ever again.

Insurance Paid them to do a full repaint of body part after accident. They did a touch up paint job which cracked and peeled. Offered to touch up their touch up and refused to do a full paint job like they got paid for when I went back and showed them the problem.

Friensly, but long wait.