Even though its a nice facility, when you reserve online on there web page you never get a call back.

Not crazy about 3rd floor elevator not working..but everything else such as office staff was very helpful fast and easy...polite..and unit was very clean...just a suggestion...I asked if they can provide a map of the floor that way you can find where you are going...a person can get lost so quickly not knowing which way is what...or maybe big black numbers somewhere where you can read ? Only thing you can see is big green signs that read..EXIT AND FIRE EXIT ...I am grateful that this business is at a very good site.

Phone staff very friendly and helpful (thanks Cindy). I caught the office staff in the middle of cleaning but she stopped what she was doing and assisted me right away.

Place Could Use a Massive Clean Up. Trash, urine bottles, even Feces have appeared on the ground and sometimes walls. Friendly Staff. Parking can be a hassle if you park and others park around your car.Storage pricing is fair, but they do tack on an additional $8 per 6 months to a year.

Horrible place to store your stuff. There seems to be a couple of dozen homeless people living in various units on the property. There is an overwhelming stench of urine everywhere. If you rent a unit on the second or third floors, be aware that the two antique service elevators break down often, forcing you to either use the other elevator way on the other side of the property or take the scary, urine smelling stairways. Be sure to always keep your head on a swivel while on the property, there are some very scary people wandering around the place, my wife carried her mace device, I carried a hunting knife, just in case.There is no security on the property, we had our unit broken into twice and I lost a couple thousand dollars worth of tools. This place is the cheapest storage facility in Fresno, but there is a reason for that, and its not good.

The staff demonstrated high standards of professional behavior and worked harmoniously and effectively to meet our needs.

Was looking all over town for a storage unit. Then atlast I found one a 10x10. So I filled out the lease online and was approved $105 dollars awesome deal cant beat the price. I arrive and my gate code didnt work no big deal went inside and they gave me the proper code. So I mozy my way to the 3rd floor by a awesome old school elevator. Found my unit number 286 right on the corner. Looked inside clean well lit what more could you ask for. But THEN I look at the corner and it has a 1 1/2 inch gap all the way up. The only thing holding it together is a piece of angle iron 6 inches long with 1/4 self tapping barley hanging on to the thin tin wall. Went to the office and politely asked if there was another unit I could get because you can literally pull apart the wall to enter the unit. Explained that it wasnt a very secure unit. The young lady slouched over in a office chair staring at a computer monitor mumbles to another employee arent they all like that? Then looks at the employee that was helping me and said just give him a refund in which I replied I would much rather have a storage unit....but ok. Definitely need to deal with the young lady who doesnt want to retain business. Definitely need some employees with a work ethic. OH and the other comments about people living in units is true. As I was leaving off the elevator a lady came one with a bunch of groceries. Lol deff need to get ahold of that property.

Good place to put your stuff in .

My kids and I are scared of the elevator bcuz we said it looks like something for a more horror movie lol but I love this place. I never had a problem with anyone or the stuff

Great storage and great people that work there

Pricing is great. Easy and fast rental of a unit. Creepy elevator vibes but I like it!

The 3 staff members that were working that day were awesome great team work all smile an made sure it was a walk in the park I was in an out thanks 👍

So far its been great the service has been exceptional the staff has been friendly and helpful and accommodating and all needs I feel that business here will be exceptional in the time to come thank you to all staff members and associates that have helped so far throughout the way

Nice clean place. The elevator was finally working again...that took a while! And sometimes people dont close the doors of the elevator so other people their can go up or down. Also just a little scary regarding the area they are in and not very convenient parking...But, all in all, clean & secure.

Low prices, staff is polite

This storage is nice.it has a building u could walk in an drive in, if ur on the first floor

Very helpful staff!

Theyre not very friendly but good service all in all

Dont even deserves one star. First time I had problems with this place, I got a phone call from them saying my lock had been broken off and I needed to come put a new one on and check to make sure nothing was taken! I said, NO..u will be replacing my lock, what and I paying insurance for and paying u to keep my stuff safe? SMHSo then comes moving day, I had half my couch in there cause my apartment at the time didnt have enough room for the huge sectional we had. Any how, I pulled it out and baby termites were eating up my couch. A $2,000 couch from Mor furniture and its damaged. The manager tells me the insurance covers it and we sent all the paperwork and photos to them ....COME TO FIND OUT ...the insurance DOES NOT COVER MOTHS, INSECTS, RODENTS, VERMIN, MOLD AND MILDEW!So pissed ...this place is a joke. They need to be shut down and sprayed for bugs. DO NOT RENT HERE ..IM SAVINGS U A HEADACHE AND TROUBLE BELIEVE ME!

This place is the best, great prices and customer service. The property manager Juan was friendly, patient, and extremely helpful. I would 10 out of 10 highly recommend.

So far so good helpful staff

Staff are curtious and respectful 6am to 8 pm if you want to organize your things all day its ok I work on my lil projects and am never rushed as long as I clean up in front of my unit after there ok with it. Id give them 6 stars if I could.

Great price on size storage and been going there for 7+ years now cant beat it and its cheaper than all the other storage here in fresno

I have been renting a 10X25 unit in this facility for 7, yes seven, years now. When the previous owners were here my unit was broken into and it was handled very professionally and their insurance company paid me promptly and fairly. Since SecurCare took it over, the employees are different every time I go in there. Apparently there is more than one manager there, because I have talked to more than one guy who told me he was the manager. I have received a 15-20% raise in rent every year and they jacked up the amount they were charging for late fees. The rates they are currently charging for new customers for my size unit is $153, which is $55 less than I am currently paying. Their web rate for my size unit is $139, so $69 LESS than someone who has been a customer for 7 years! Loyalty means nothing to a company when current renters are paying higher prices than the new people- especially that much higher! I havent given notice yet but when I am ready to, you can bet I will be taking my $208 elsewhere. Two different places were not only cheaper, they will let me use their truck for free to move my stuff!

Its what Iexpected

I research a few places before i found this place, and this one is the best on price and space. Strongly recommend.

The web reservation was easy and honored. The staff was friendly and knowledgeable, both people in the office were focused on helping us and other customers. The second floor spaces are easy to navigate thanks to the freight elevator and wide halls. The whole facility was clean and in working condition. It is a no frills approach. The security was impressive.You cant beat the price and its clean.Plus the people are professional with a positive attitude towards their guests.

Three and a half weeks to get the lift fixed. Finally got fixed today. Thank God they have two. Now I am a happier person. Thank you, Kelly for expediting the repairs.

Jermaine is awesome! Very helpful. No hidden fees, very patient. I know people like storing close to home or close to the city, but its definitely worth the drive. Thank you so much Jermaine! Im going to refer my family to you.

Need trash cans available to customers. Fix elevators and restrooms re-opened.

Be very very careful!! They just changed new owners and, as expected, they are totally maximizing revenue - at the expense of service. When we started a year ago, it was $57. That same unit is now $88. Plus, on the service side, they cancelled the autopay I had set up with them, and then sent me a $15 notice to lien and sell my items, with a late fee. I called them and they said they dont waive late fees or negotiate on liens ever. Of course, I paid them what they asked ($81 on my $57 unit). Now is NOT the time to get in. Wait for them to shake out the old customers and finalize their prices, hours, staff. Then, see the reviews AFTER it all shakes out. All the storage places do this every couple of years. Its just time for this one. Sadly, because they used to be a great deal.

Ive been a customer here for a while and I love it. The place is really secure with cameras near all of the entrances. A manager lives on sight so its always watched and super affordable! I only pay 50 for my unit and the insurance. I highly recommend this place! The people here will always work with you and help whenever needed! 10 stars if I could!

I am very happy with facility staff. When I moving out, I found One homeless man who is helping me load all my stuff into my car. I am very happy with his work performance. Happy storage and happy people there. Many thanks.

Only a one for now,i use to rent here back in 2015 hopefully its the same people or at least as good. Dont like some of the reviews,but as someone who has dealt with the public not all are honest reviews!so i guess Ill see for myself tomorrow.

Great staff good place for storage

Very secure great price what I like most is the security Im confident with the staff and there buisness. The location is awesome with freeways very close by.

Many of our customers choose this storage. Call us whenever you need help!

They are good company and respectful employee s and any questions they got the answers

DO NOT TAKE YOUR STUFF HERE!!! MY UNIT WAS BROKEN INTO TWICE IN TWO WEEKS. THE SECOND TIME NO ONE CALLED ME TO NOTIFY ME AND AFTER HAVING TO CALL CORPORATE I WAS TOLD THEY TRIED TO LEAVE ME A VOICEMAIL BUT MY BOX WAS FULL. THAT IS A LIE AND THEY AVOIDED MY CALL VERY SHADY BUSSINESS! BUT THEY HOUND YOU FOR PAYMENT ON THE DUE DATE!!! STAY AWAY FROM THIS PLACE!!!!

Phenomenal customer service. All interactions with staff have been pleasant, helpful and exactly what youd want. Also, the online bill pay feature is extremely convenient, so you dont have to worry about going down to the space once a month like you do with other places in Fresno.

I love this storage. The employees are polite and very helpful. The rates are reasonable, too.

Ive had the best experience there recently and had really good customer service a guy named Shane really went above and beyond to make sure I left the facility happy. My stuff has always been safe there and he made me experience all the better.

Worst customer service Ive ever dealt with the staff is incompetent Ive called the district manager Ive called corporate office Ive got no return phone calls they locked me out of my unit before the payment was even due. That was after I just finished paying $500 to save the damn unit. I decided to change units paid for the both of them was told that they would put a light up immediately no one ever took action no one ever made an attempt to put a light up I even took I lock off and told them to contact me when the light was fixed..now locked out of both and talking to attorney

I like the convenient hours

They offer a unit where you can access in your car but when you get to the building they try to move you to the worst possible place.

Everyone was super helpful and the prices are reasonable! Shane helped me out that first day! Thank you guys 🙏

Not a secure place to store your things. I stored my car there and after a couple of days I came back to check on it the custom cover that was on my car was gone. The guy told me there were no cameras in the back to cover where the car was parked. When I asked the lady she said there was cameras that had viewing in the back where cars were parked. This place has homeless people living out of their storage facilities. In the front gate there is a walk in gate that is not secure anyone can open it and get in. Once you are in you can open the big gate having access to any storage locker you want.

I would have given 5 Stars but I was really upset being Darrels had give me a cheaper quote and also Extra Space Storages Employee both told me different things. We were told over the phone $24 for a 10x10 and that was $22 cheaper than Darrels. We arrive and the Gentleman that helped us was friendly and nice. There was 2 females along with him which seemed to be employees. All 3 took us to the 3rd floor to show us the unit. He then asked if I was going to be storing expensive items because they have insurance and each coverage varies. Thats the catch because Darrels price is locked in for $5000 automatic insurance. The gentleman asked me how much my valuables were and mention the $3000 coverage for $13 a month not bad at all. Well he said something one of the 2 girls didnt like because she made a rude come I didnt catch but my friend did. We proceeded down to the office where I realized left my wallet at home which is 1 mile or so away. I rushed being it was my Moving day and plans have changed and came right back. When we got into the car my friend mention the Girl was training the other girl and said You dont say if you WANT the insurance. . .they HAVE To get the insurance. At this point its 5 oclock Im rushing back and the gentleman is gone and its just the 2 female employees. When setting me up to the account she quoted us a higher amount and mentioned to me I had to get the $5,000 coverage and not the $3,000 coverage it become frustrating at that point. I went through with the process and had no choice being I had to be moving out. There is homeless people hanging around all the time and it doesnt feel 100% safe.

Friendly and very helpful staff. prices are fair and overall clean and well lit units. gate hours are better than others in the area.

Very friendly people, helpful as I had a unusual situation with delivery, the place is clean and secure. Above 10 customer service. And yes I will use them again and recommend a friend.

Great experience thanks to the new management Juan and Sultan. Amazing experience and overall greatly satisfied.

Great customer service. Management is quick to respond to inquiries or assist when needed. Receiving deliveries on our behalf is a much appreciated perk.

Huge storage building, 3 storys tall.

They should post the correct access hours. Last access is @ 8pm daily.

Management refused in person $30 cash payment for second months rent and cancelled rental agreement. I was still within my first month. Didnt bother to argue managements unsatisfactory excuse. WOULD HIGHLY RECOMMEND NOT RENTING THIS STORAGE FACILITY. The only courtesy I received from this place of business, is when I was moving out. Thanks anyway.

The storage was good until change name and management. 15 clients including myself was robbed. Made police report and discontinued their services.

Is the safest place to keep your things. Great Customer service and is really cheap. Plus is doesnt closes till 8:00PM.

Quiet place, employees are somewhat helpful.

Very patient due to problems with payment but what I was told was not true, supposed to get 10x10 space and got an 8x8. I am disabled and was not able to walk to inspect the space. So inspect before you sign!

My mom and I just started to rent a storage place and the customer service was great. Very helpful gave me all of the information I needed.

Everything was fine until I was moving out. I had 4 or 5 empty bins and a box of clothes. I asked if I could throw somethings into their dumpster. I was told no. I explained how I was stuck in Fresno without gas money, but didnt want to lose my things. Was even crying I was so stressed out. I left the bins and diaper box with clothes in the unit. I had informed them I was closing the unit. So I took my lock and left. Guess I should have left it in the hallway. Then I received an email charging me for 2 weeks.Update: Even after contacting them I recieved a bill again now with a late fee. really. Whatever happened to compassion and helping your fellowman. Customer Service is not about the customer anymore. Its all about reel them in and then suck all the money you can out of them.

The place is pretty creepy tbh

Nice...

Excellent customer service and very competitive rates. The staff was extremely helpful and courteous. Their rates were the lowest I found in town.

Elevator to the second store has been out of commission for 2 weeks

I dont have time to write a review right now, but if this one posts for real you can rest assured I will write one on each of the three different companies since I was introduced to this storage site a few years back.

Love it signed up fast and easy security on site.. been renting about a year now..

Great prices!!!! I was a little short for the amount because i forgot the lock fee so they gave me half off which was so amazing!!! Check them out

Reasonably priced clean place to store your belongings. The staff is very friendly and helpful.

The manger Jermaine and assistant manager. melina helped me personally and the entire transaction went flawlessly. I would highly recommend this facility.

I love this place. Be here for 1 years. Customer sevice is wonderful, polite and courteous.

Great prices for the size, reasonable access times, friendly staff. However they could use more staff on premise.

Helpful staff, the area has had continuous problems but you can tell that they are trying to make them better.

Ive had a storage unit and have to keep down sizing. Because the price of my unit keeps going higher.

Great service and quick and easy processing. All electronic and simple. My favorite parts.

Dont even know where to begin so I wont just dont start any type of business(with this facility) all bad really needs security cameras and a new way of getting from floor to floor its ridiculous the lift is always broken down or someone leaves it up from another floor and you are trapped on a floor away from your car with all your belongings and no one ever ever ever comes up to help you or simply puts the lift doors down so you can get down its just flat out horrible and your belongings arent safe either

Excellent and quality service from all three managers, i always receive a warm welcome and smiles when i walk through the door

This is an awesome place to store anything! The facility is extremely clean and the people working there are very kind and helpful, and the price is right also!!

Very good customer service the people here explain everything very well I will be referring other people here thank you briant .

Very friendly and very helpful.

Horrible. Nightmare experience, literally. We reserved online. Made administrative fee, insurance, and lock payment before signing lease by phone.Were told we could access and move in after hours and were given incorrect hate code. Waited for someone to come out, and went in only to discover a homeless camp full of tweakers, and got stuck inside with no gate code to get us out!Called for refund and was denied.Im now out $48 for fees I never even used, signed lease for, and never even got a lock!Beware!!!! Rip off, shady, unsafe, and units have chicken wire as ROOF.

Great place with very welcoming staff. Clean with easy access

Place is organized and clean. Has a good background music in the area.

Listened to my needs! They were helpful! :-) Thanks guys

So clean, my stuff was in storage for almost a year and wasnt even very dusty!

It was horrible. They are bad with customers and they changed my lock without telling me and someone broke into my part that i paid for storage.

Excellent spacious storage facilities great customer service place is awesome really enjoy the experience

Used to b great now its changed n sucks. Constant break ins, n rude lazy staff.

Kool customer service very helpful. Highly recommended

Extra space storage is an excellent storage place for you storage needs.they have great coustmer service and great prices.

Good place just hate that they raise the price after a couple of months if that keeps happening I will be looking for a new place

Good value, competent and friendly service. Inside storage spaces available.

Really nice people great customer service best storage experience!

Love the location and wonderful customer service . It was quick and easy to rent the space

Fast convient professional and good price! Germaine is great

There are some problems but the new boss is Shane Stone. Hell take care of the problems.

We were treated very well and what I really liked was they were very through

Great service they were friendly since day 1 havent had any problems at all my things were all fine no roaches or mice recommend this location for everyone .

The staff is outstanding very helpful. Love them.

It was a good experience nice customer service and friendly environment.