What a great experience I have had with the team at mattress gallery direct on Jordan Rd in Franklin. One of the Managers William stressed how customer service after the sale is important and they have already delivered on that promise . Had to change my box springs to a low profile so the bed wasn’t so high and they made the change immediately!! Great service .
As new home owners in Franklin we shopped for mattresses for two of our three bedrooms. Went to the Franklin store, were nicely greeted and they had many selections to chose from. The salesmen reviewed choices and the differences that would best suit our needs. Happy to say he was great and we choose two to put on hold until the beds arrived. They only needed a day notice for delivery so once we were ready called and had a prompt delivered. The experience was great from beginning to end. They provided size options for the box springs as well. We just went back to purchase a mattress for the third bedroom since were so pleased. We would highly recommend them!!
My husband Paul are so much every store in town looking for the perfect mattress preferably Tempur-pedic it would be help most helpful to me his wife. I recently Severely broke my left leg-so unbeknownst to me he spent several hours stopping in shopping different stores until he found the mattress gallery and asked him who is the most excellent sales person in fact Austin was so sure that he had picked or helped Paul choose the perfect mattress for me that when Paul brought me back Austin was exactly right! In fact Allison said you should just surprise her and in a lot of ways they did because I didn’t even know my husband was mattress shopping on my behalf and when he met Austin and he showed PAUL their great selection at the gallery then Paul knew he was in the right place and working with the best sales person around… meaning Austin also knew every detail about every mattress so there was nothing really for Paul to question or worry about because Austin answered all of his questions as well as mine when I finally went the next day. I picked the same one that Austin picked and it has been such a relief! I’ve been sleeping on it for the second time already because they delivered it within three days max and the delivery guys were excellent as well in and out of here invalmost 30 minutes I think!!Thankfully PAUL did not have to put a whole lot of effort into this store because Austin was so knowledgeable about all his products and when Paul told him we were already Tempur-pedic fans that he knew exactly what will be worthwhile for us not only did we get a slightly softer mattress but also one that raises and lowers thefeet and the head as well as keeping it much cooler which is something that older or previous versions of Tempur-pedic do not do.Not only did he sell us a wonderful mattress he also provided to Tempur-pedic pillows of our choice I think there were five or six to choose from along with a waterproof mattress pad and free shipping and delivery. What else could we have asked for probably nothing we got it all thank you so much Austin and Mattress Gallery You all are great and we will be happy to recommend you to anyone else if they would like our opinion. Austin keep up the great work and customer service as you are an excellent representative and asset for your family owned company.THANKYOU Austin —-P&T Qualls!
A family member recently relocated and was in need of a new bed. I had always thought prior that shopping for beds were so tough. I was pleasantly surprised when we walked in and were greeted by Dean Chance. He was so knowledgeable, asked appropriate questions and was unbelievably kind. He made the process so relaxing. I 10/10 recommend purchasing from this location and him. We will be back in the future. Thank you again Dean!
I could not have asked for better customer service! From the moment I walked in the door until I walked out, the staff was helpful and personable. Brian M. helped me narrow down what I was looking for and was patient with me as I made my decision. I would recommend this store a thousand times over and will definitely be back! Great experience.
Austin was awesome. He was extremely knowledgeable and helpful. He answered my questions honestly and wanted to make sure I was 100% comfortable in my purchase. He went the extra mile to make sure delivery and set up was prompt and hassle free. I never write reviews but felt it necessary as I have never experienced customer service at this level. He was honest, informative, and genuinely treated me as if I was family. 5 stars doesnt come close to the rating this guy deserves! Ladies trust me... Go to mattress gallery direct and ask for Austin. You wont regret it!
I couldnt be happier with the service I received from Mattress Gallery Direct. Cliff made the process way easier than I ever expected. He was patient as I checked out all of the mattresses and he was able to answer all of my questions. The price was great, delivery was super fast and Im sleeping so much better. If youre in the market for a new mattress, this is the place to go!
Son & wife bought new mattress & box springs & accessories. Seemed to get a good buy with good service if memory serves me frim last time we bought there. Have bought from them numerous times in past yrs.. Always friendly & fair. Will return.
Mattress Gallery Direct was WONDERFUL to work with! Their sales agent was EXTREMELY helpful and fun. They told us when theyd deliver, and sure enough, they brought it that day. We recently canceled an order from a local furniture store because they kept promising a date to bring it and never did. I highly recommend the Cool Springs location. Ill buy all mattresses from there from now on. :D Super professional, priced well, and super comfy new king mattress.
William was fantastic and very helpful. Made sure both sleepers were satisfied and took his time to assure happiness. 10/10 would recommend.
Great experience!! The staff was super helpful, we felt taken care of and they made us an amazing deal. Best part was there was no back ordering issues. The delivery happened next day. Delivery was not only on time but 30 min early. They were very polite and had our bed set up in 20 min.
Dean took care of us! he was so nice and helped us find exactly what we need 10/10 only mattress store I would recommend.
One of the best mattress-shopping experiences I’ve ever had. Austin was very knowledgeable and professional. He was never pushy and gave me plenty of time to try out the beds. Most importantly, he was a man of his word! When I needed a lower box springs, no worries there either. Had it in just a few days. This was the first store I went to and I’ll never go to another store. Thanks so much for an awesome experience and a wonderful Englander bed. Diane Wilkes-Carson
I had a great experience with Mattress Gallery Direct. Chris was amazing during the whole experience. He really listened to my concerns, and answered each question throughly. I found the perfect bed for me!
Went to the Franklin TN location. We were promptly greeted by Austin. He listened to all or needs, showed us several options and helped us get everything we needed. I highly recommend that if youre in the market for a new mattress go see Austin and his staff at the Mattress Gallery Direct !!!!!Thanks Austin !!!
Great family business. Austin was the man. No need to look anywhere else!
William was the most helpful individual I have seen today, made sure we got exactly what we wanted and made sure we were of up most important to him!Awesome.
I cannot say enough good things about Chris. After a bad ordering experience at Mattress Firm, Chris found us better beds, better foundations, and had it all delivered and set up the same day! I went to every mattress store in town and nobody beat them in price or service. So far we are extremely happy and I will be sending people their way, tell em Candice sent ya!
Had a great experience here! Brandon helped me out on Saturday getting a feel for my comfort level on a couple mattresses. He then helped me find the right adjustable base. The best part was that he understood that my fiancé was the real boss and that I would have to get final sign off from her. Came back in on Sunday with my fiancé and Will helped get everything settled from there. Super excited to get our new bed!
Do not shop at this store...they are dishonest and do not fully disclose their policies.This is a principle issue!! The Better Business Bureau should be alerted!! I am sharing this experience as it was told to me by my sister.
Over the top customer service, super helpful sales associate (austin), great mattress selection. after having issues with my original purchase, they did everything to make it right. would recommend highly.
I had the best experience here over the weekend! Rick was fantastic and so helpful. He helped me get the best deal but also the best quality for my budget. If you need anything, please go see Rick! He will personalize your experience and help in any way he can.
I love my new mattress. Best deal in town
Chris Moore is the best! Always so helpful and such a pleasure to buy with!
Great price and not a pushy sales staff. Austin spent what I felt like was alot of time discussing what we were looking for in a matress and helping us make a selection. Easy delivery as well.
The level of service is excellent! I was listened to and was found the perfect bed for me my husband and I! And even purchased the pillows!! Best investment we ever made
Lee is a good sale person in the Franklin store.
This is the first and the last place you need to go to for your mattress! I searched all over the place, called mattress stores visiting mattress stores etc... When I came upon mattress Gallery direct, as I entered the door I was greeted with a friendly smile. Never felt sales pressure and I ended up buying the Cadillac of all mattresses. I can’t say how thrilled I am with the Tempur-pedic mattress I purchased. Previously, I had purchased and returned three Costco mattresses, because they all ended up sinking in. The moment I came upon Mattress Gallery Direct, as I entered the door I was greeted with a friendly smile. Never felt sales pressure These people are amazing! Definitely five stars all the way! !!! Austin was my salesman... he was very thorough and SUPER fast... I hate waiting forever like I did at the other places like Mattress Firm and Sprintz.
Very impressed with this store and their customer service. We had the pleasure of working with Austin today in store, and David over the phone. They addressed all of our questions, and were patient with us when deciding which mattress would be perfect for us. We really appreciate the time they spent with us, addressing all of our comfort preferences. This is a family owned business which really sets it apart from other big box stores. The customer service is more personalized here, and they are very invested in the happiness of their customers. Austin was extremely knowledgeable about the different mattress types, as well as the brands they carry.
Went mattress shopping and decided to purchase here after many comparisons. I liked the choices here better, but ultimately my salesperson made the biggest difference. Ted was well informed and gave me a great education on the different products. Lastly, they were able to help me within my budget. The other stores I went to were constantly trying to get me to commit over my budget. As a mother of a special needs child, budget is important. I was happy that Ted actually listened to me. Thank you Ted.
Mattress Gallery Direct is the only option in our book. They have a very friendly team that accommodates to all your needs. The whole family loves our new mattresses! Thank you gentlemen! 10/10
My husband and I have bought several mattresses from Mattress Gallery Direct over the years. We have recommended several family and friends and they have all had great experiences too. It’s nice to have an honest family owned mattress store in town. Customer service has always been great. Great quality products and prices. Highly recommend.
I rarely leave a review but the customer service that my wife and I received from Austin was amazing! We were very stressed out about having to buy a new mattress. He took his time and explained in detail about each mattress. I will be sure to refer friends to Austin and Mattress Gallery Direct on Baker’s Bridge Rd!!!!
Mr. Clif was an exceptional salesman and he not only helped me get the best deal in town but was friendly and made me feel at home. I will most definitely be returning to this store for all my mattress supply needs.
**BUYER BEWARE**Horrible experience. The salesperson was dishonest and did not fully disclose the return policy.When I spoke with the manager/owner he compared his business to Walmart and their sales practices? I guess this is why he will never be as large as Walmart...lolYEP..I am better off shopping there...
I had no idea how much pain my mattress was causing until I stopped here. David greeted us at the door and helped us pinpoint what we like and don’t like. We were able to find the perfect mix of support and comfort. We will definitely be coming back for years to come.
Overall great buying experience with Cliff, 3rd week on our mattress and we love it!
Do not purchase from these people.They are dishonest. The sales people do not fully disclose information. THEN the OWNER WILL lie on the state of Tennessee. Then challenge Walmart as an competitor. Shame on him.This is not the way to serve the community.#DontShopHere
Super friendly and affordable prices!! Will definitely be sending friends and family here!
The manager, Austin, handles himself no better than a used car salesman. His high pressure sales tactics, outright false claims, and inappropriate comments quickly turned me off from shopping for a mattress at Mattress Gallery Direct. This store needs better management and training, so they don’t lose more customers.
I came in for a price quote for a bed for me. I left with a great price & a bed for my son as well!!! Go stop by for a quote & leave with some quality
Went to the Franklin TN location on Monday Jan 20. We were promptly greeted by Austin. He listened to all or needs, showed us several options and helped us get everything we needed. Our matress and adjustable frame gets delivered on Saturday. Please make sure you ask for Austin. He was amazing in helping us make the right choices.
The people in the Mattress Gallery are friendly and professional. After receiving the mattress we ordered, we found that it didnt feel as firm as we tried in the store. After talking to the salesperson, they exchanged it the next day with no additional charge. We were happy with the new mattress, it was a very pleasant shopping experience. I would highly recommend them.
The sales guys at Mattress Gallery Direct are very knowledgeable about mattresses. They are attentive and professional every time we go in the store. I can honestly say I love the mattresses we selected. Ive slept on ours long enough to know its the best mattress Ive EVER had.
Tim Duncan was very helpful. We came in at a busy time and he made sure to greet us personally and ask our needs so he could come back and help us. The store has a great quality selection and pricing and Tim helped us find a deal on a floor model base, making us feel comfortable and that our needs were taken well into account. Very patient, willing to work with us and spend time... being a salesperson myself, I respect Tim for everything he did for us. Great experience all around.
***Buyer BeWare***The store in Cool Springs is DISHONEST and does not disclose full return policy!!#AlternativeFacts
Had a great time! Amazing customer service! Will definitely recommend to anyone on the market for a mattress! :)
We went to the gallery today to look at a mattress for my mother-in-law and had the best experience. Tim Duncan was very informative and knew his business. Loved that it is a family owned business. He helped us pick out exactly what she needed and explained to her all the benefits. Very knowledgeable, friendly and helpful! Delivery in 2 days!!
Beautiful store and even better service.Mickey greeted us in seconds and I immediately knew we’d found the right place.His honesty and expertise were paramount in helping my wife and I make a decision on a mattress we love.Trey helped us with paperwork and the process wasn’t just painless but fun.If you need a mattress, this is THE place.This was a great experience.Thank-you Trey and Mickey.-R.
Loved our experience at this store. Tim Duncan knows more about mattresses than I know about anything. He was very patient with us and guided us through the options to get the best solution for us. Loved the 30 day return policy. This allowed us to buy with confidence knowing that if we have regrets for not selecting the other of our finalists, we can always return and get the other.
Stepping inside the store was a WOW experience! Beautiful show room!Tim Duncan was a real pleasure to work with!No pressure, asked all the important questionsin order to fit me, with the most wonderful mattress! Free Delivery!! The drivers were promptly on time and couldnt have been more nice and accommodating! I LOVE my mattress! Best nights sleep in years!! Thanks Again Tim your the best!!!!!
Not one employee there wore a mask or social distanced from customers. I guess this company dosent have any regard for their potential customers or their own health and safety.
Although I did not purchase a mattress, my experience there was excellent. As soon as I walked in I was greeted by Chris. He gave me a lot of insightful information that will be helpful for when I do decide to purchase one.
Long Review AlertLOOK NO FURTHER if you are in the market for a mattress!!!Tonight we had the greatest customer service and mattress shopping experience of our lives. My husband and I have been in the mattress market for the past couple of months and nearly called it quits tonight after terrible consecutive experiences. It was almost more painful for us to continue engaging with salesmen store to store who have no actual knowledge about their products, then for us to just keep our old mattress! After yet another long and unsuccessful day of finding a new mattress we stumbled upon Mattress Gallery Direct in Cool Springs. We were greeted by the owner Tim Duncan who (go figure) cared to ask us about our needs and what we were looking for! The selection was so incredible and very unique. It wasnt but 5 minutes until we found the mattress of our dreams and yet Tim was so patient with us, encouraging us (past his hours of operation) to try every single mattress in the store to make sure it was exactly what we wanted! He has such an impressive knowledge of each and every mattress in the store. He answered every one of our questions (even my tough ones) without hesitation and total transparency and sincerity. To say we appreciated our entire experience is a complete understatement. We purchased our dream mattress before walking out and couldnt be happier! They are located right near the galleria mall so if youre ever in the area Id totally recommend stopping by!
When I walked into Mattress Gallery Direct in Franklin, TN I was immediately welcomed with a friendly smile. While I waited to meet with a salesman I was able to watch the other customers interact directly with the salesmen and, I must say, I liked what I saw. Each salesman was very respectful and catering to the clients specific wants and needs. I was lucky to have Tim Duncan as my salesman. He asked the right questions and was very patient with me in deciding on which mattress was perfect for me. I would highly recommend Tim and his team at Mattress Gallery Direct when purchasing your next mattress!
This was the first store we decided to look at for our first mattress, and we were greeted by Ted. The whole experience felt like pressure and we didn’t really ever get ask what we liked. The moment I wanted to check out a foam mattress, it was just negative energy. I wanted more information about mattresses like the “purple” and when he let us know he could show us some, I actually thought he had some in the back to test out. No, he actually brought us back there to show us all the box mattresses and how horrible they are. Telling us the purple is just rubber and who gets support on just rubber? Also, I hated being asked so frequently how I felt about a mattress from 1-10 after laying on it for not even 5 min. The first mattress he showed us was double the amount of our price range. I was so disappointed because of all the great reviews that they had on here. My boyfriend is in sales and I work off commission so we know what’s manipulating and the fact that he took the price of a mattress from $1300 to $699 is fishy to me and gave us a red flag. I would rather go spend my money with a different business that actually CARES about the people they sell the mattresses to compared to only caring about the number of sales you make. Later, in our mattress search we discovered other stories of how dishonest this company is!
Special thanks to Tim! Couldnt have asked for better service and value. We appreciate the time given to help us understand the differences between all of the options they offered. We feel totally confident we made a perfect decision purchasing from Tim and Mattress Gallery Direct. Thanks!!!!!
I had as good as can be had shopping experience. I received excellent information without pressure and got to try options other than my original intended bed and left very happy. I got a great deal and feel very confident that these guys are reputable and professional. Great price and great service. If needed, I will repeat. Highly recommended without reservation.
I was really impressed with the great customer service. Friendly, knowledgeable and very professional. It was the first store I visited to look for a right bed and it will be the last one. God bless this business. Wish there will be more people with the same passion and dedication for customer service. Thank you!
I just moved to the area from out-of-state and needed a bed quickly. I heard about good prices and service at Mattress Gallery Direct and decided to check them out with my mom. Tim Duncan greeted us at the door, asked price range and preference, and made me feel like my conservative budget was definitely something he could work with. He showed me a few options, and let me walk back and forth numerous times when it came down to two mattresses so that I could see which I preferred. I never felt pressured by Tim (which is so important to me when making any sort of purchase). He was very knowledgeable and even encouraged me to look at options that would save me money. This store had great quality, both in product and in service. They delivered same-day and put the bed together for me - the delivery men were quick and incredibly kind as well. Great experience here and would gladly recommend to anyone looking for a new mattress!
We were very pleased with our experience. Tim took his time and we spent over two hours to ensure we were making the right choice for us. We had many questions and Tim answered them all. We would recommend Mattress Gallery to anyone looking for a mattress.
This was my first time buying a mattress and it could not have been a better experience. I went in not knowing what I wanted but Tim Duncan was incredibly knowledgeable and helpful without pressuring me into buying something I didnt want or spending more money. The mattress was delivered a few days later and the delivery team was great, even helping me put my new mattress cover on. I highly recommend!
Best place to buy a mattress in the Nashville area bar none. We went everywhere trying to find the right mattress and deal and had to look no further when we met Tim Nolan and Trey. They helped us select the right mattresses along with providing us an unbeatable deal. The delivery crew was great as well and on time! Yes, I said that correct. On TIME with the delivery. Fantastic experience and probably the best customer service I have ever received in any industry.
We had a great experience at mattress gallery. The staff our very nice, knowledgeable, and quick to answer any questions. We love our mattress. It’s very comfortable
Had a wonderful experience with Tim the store manager at Mattress Gallery Direct! Went in not 100% sure what kind of mattress I wanted other than the size and price, and he worked with me to find one that was comfortable and also in my price range. He worked with me to give me a great deal. Delivery was prompt (they actually called to see if they could drop it off earlier which worked out better for me). Thanks for a good first time mattress buying experience!
Mattress was better than we thought it would be!Thanks to Will and Austin at the Franklin Store Location for helping us choose the perfect sleep combination. The mattress was delivered same day as promised and after the first week, we can say sleeps better than we could imagine.Thanks AgainH and R
Glenn was awesome!! Very helpful and took the time to help me find the perfect mattress for my wife and I and the perfect one for our kids. No high pressure sales tactics. Great overall experience!
Very friendly and helpful staff. Found the perfect mattress for us without trying to sell us on the most expensive one. Very grateful to Tim Duncan for assisting us, he was very knowledgeable about what type of mattress would be perfect for us. Plus same day delivery.
I went in last weekend to look at mattresses. I have a bulging disc in my lower back and I needed a mattress with the right support. Ive purchased and returned 2 other mattresses within the last year with other retailers, so my goal was to find the best option for me.I worked directly with Tim Duncan (store manager) and was very specific about my back issues. He took the time to listen and to have me try out several models with the proper level of support for my back. I did not feel any pressure to buy, and Im not the kind of person who would buy for that reason anyway.The mattress was delivered yesterday and the delivery team was very prompt, professional and courteous.I slept on the new mattress for the first time last night. So far so good. I am very hopeful the mattress Tim helped me select will continue to give years of good nights of rest.
Tim Duncan was absolutely incredible! I was anticipating having to go to several mattress stores to find the right one. He listened to every comment I made, and the third mattress was the perfect one. I would recommend this place to anyone who wants buying a mattress without having to stress out about it.
Excellent service! Upfront with price and kept us within our budget. Would definitely recommend.
We have visited many mattress stores in the area and none of them provided the service that we received at Mattress Gallery Direct. David was fantastic and showed us many different options and answered all of our questions honestly and with great knowledge. We purchased a set and feel confident in our investment. Highly recommend for your next mattress purchase!
My wife and I were shopping casually for a king mattress set, and while driving around Franklin, I saw Mattress Gallery Direct. I did not think much of the name or the place because most mattress stores look pretty similar to me. Our previous two stores did not appear to have employees who really cared about who walked through the door. Long story short…. I was greeted by one of the managers named Rick. He was extremely polite, professional, and willing to listen to our desires and budgetary concerns. We listened to his educational expertise for about one hour and then left the store to contemplate his offer on our first choice of a mattress. A couple of hours later, I walked in to buy the mattress. While a clear capable salesman with his own pitch, I think Rick went out of his way to help us and make sure I was comfortable with our purchase. I have yet to receive my mattress and will at the appointed time, however thus far, I was impressed with Rick and this local company outfit.
Wow, what an experience. Super friendly staff helped us find 2 mattresses within our budget. No pressure, just great products. Delivery was on time and professionally done We will return. Thank you so much for your assistance!
I was very impressed with the customer service experience. Some questions were asked, and I was given options based on my needs. Chris was excellent in delivering information. I was very pleased with our experience.
This is my second purchase with these fine folks. So easy to find the perfect bed here! Alex was wonderful and so informative. No pressure sales people and fast delivery. I will be back for my next bed no doubt!
After shopping around a few different stores we found ourselves in Mattress Gallery Direct! After talking to Tim, who is very knowledgeable, we purchased a bed that felt very comfortable! After a few weeks we were on the fence on if it was the right one for us! Going back and taking to Tim, No questions asked we had a different bed 3 days later and never slept better! Great family owned business and excellent service! We Went back and bought 2 more king size beds and are very satisfied with the overall experience!
Had a great experience shopping for and buying our new mattress! Tim was knowledgeable about all the mattress we looked at and answered all our questions! We did not feel pressured to buy one over the other. He just made sure we found the one most comfortable to us! Purchased on a Saturday delivery scheduled for Monday! Everywhere else was at least a week or longer! Great family owned business!
Best Mattress Store in Franklin! When I entered Mattress Gallery Direct, I was greeted by Tim Duncan, who was personable and professional. He showed me quite a few beds until I found the perfect fit for us. He never gave up trying to find me the right bed and worked with me in order to give me the best price and value for my money. I was very pleased with the free and fast delivery and that they set up the new bed, and take away your old mattress at no extra charge if you desire. I would highly recommend this store! Will use them again in the future!
Brandon and Tim Duncan were really helpful. We got there at 12.15pm, the store was closed (they open at 1pm on Sundays). They were there working on their computers, so they opened for us early! Very friendly and professional. Cant beat a family owned business in that regard. We tried multiple mattresses, and they gave us a better deal than a few other furniture stores around that area. Our mattress arrived to our home the next day, and so far (24 hrs out), we love it! Will try to update this review in a few months.I have to note, weve bought a few other mattresses from them along the years, so far, no complaints.
What a salesman Tim Duncan is! We went in just looking and walked out with a good deal on mattresses and adjustable bed frame. Will be delivered Friday and so excited to get it.He was very professional, Knowledgeable, obviously overcame all objections, and lo and behold gave us a price I couldn’t say no to.Will amend review Friday upon delivery.
Amazing customer service! Went above and beyond our expectations. My husband and I have been sleeping on our new mattress for a few weeks now and it is so comfortable, I was pleasantly surprised that they were able to find one we both like. If I need another mattress in the future I will go back to Mattress Gallery Direct!
Tim was pretty aggressive at first, but he was actually just doing a very good job of finding the right bed for our daughter. A great price on a great bed, and not a lot of wasted time, if any. Thanks!
I went to Mattress Gallery Direct and I was instantly greeted by Tim Duncan. He was very knowledgable, honest, patient, and instantly pointed me to my top two choices. I had the best experience and will never buy a mattress anywhere else. Im in sales and have never been more impressed. I know I got the best deal possible, go see Tim!!
Alex was super attentive & awesome!! Friendly, helpful sales staff at the Mattress Gallery Direct on Bakers Bridge in Franklin! Highly recommend... these guys care about excellent service, and Id say thats almost MORE important than the mattress you end up buying. :-)
My husband and I moved to Nashville 48 hours ago. We stopped here at Mattress Gallery Direct after driving by. We purchased a super, soft and plush mattress from Tim Duncan. Tim was very knowledgeable about various mattresses and he was very accommodating with helping us get our mattress delivered to our new home. We very much appreciated the hospitality and service here.
We had stopped at 7 different mattress stores before stopping in to see Dean. He took the time to find out exactly what we needed. We had come in with an idea and he was able to build on that and to guide us into what was best for us in the end. Also the other salesman helped by talking about personal experiences with their families and the mattress Choices they had recently made. This was very helpful. We definitely recommend coming into the Mattress Gallery Direct by Kohls.
Absolutely amazing place! The staff is incredibly friendly and knowledgeable. Theyre a family run and owned business and really do represent customer service at its finest. They gave me an amazing deal, and I couldnt be happier!
Tim Duncan was our sales person in your Franklin Store.He was very professional, friendly and very knowledgeable about mattresses. I like the way he helps you to test the mattresses by laying on them even going back and forth testing each mattress again until you get the right fit for you. It works and its obvious he knows what hes doing. This is our third family mattress that we have purchased from him and we have been very pleased!!
Like a lot of the reviewers I got a mattress from Tim Duncan. In a land of mattress chain stores I like that this ones locally/family owned. It was a great experience, I got a great price, and it was delivered without hassle at the time I was told the following day. Simple process and well worth it, lots of options from knowledgeable staff, look nowhere else!
Finally found a nice bed frame for my new room in college. Saving on that allowed me to invest in a slightly nicer mattress. William helped me out from the second I walked in the door to find the best fit for me at the moment, and within budget. Extremely quick and worked with me on picking it up.
The staff here is very knowledgeable! They did a great job of helping us to find a bed that met the quality and price that fit in our budget. This is a family owned business that is truly working to earn your business.
Amazing customer service! Tim asked me some questions and provided me with options based on my needs. Within 30 minutes I had made a purchase and scheduled delivery! Top notch organization who provides you with data so that you can make an informative decision! AAA+
Look no further! Best mattress store ever! Local family owned, widest variety, AMAZING customer service, great prices. Ask for Tim Duncan, he will take great care of you, and truly values his customers. You will not feel like they are just trying to make a sale. Tim really cares about making sure you get the best product for you. I will absolutely recommend this store to anyone who asks, or even doesnt :)
Tim Duncan is a great store manager. We have bought two mattresses from Tim for great prices. I highly recommend coming here to buy a mattress. Great customer service!
Could not have asked for a better experience. No pressure to “upgrade” to more than I needed but they made sure I got the best deal for the money I Was spending. Great communication as well. I’m so happy to find a locals owned and operated business with such high standards of quality and service.
The level of service provided is more than amazing. Everyone involved in the process from the sales staff to the delivery team is professional and helpful. I have to say, the delivery team blew me away with the efficiency they have and the care they use. I will recommend everyone to shop for a new mattress here.
My hairdresser recommended Mattress Direct, where she had purchased a mattress a year ago. Aaron was an extremely helpful salesman who patiently explained the different types of springs and fillings (latex, memory foam, cooling gel) in the mattresses. The store has a wide variety, and they have a good system to help you evaluate the different levels of firmness without becoming overwhelmed by the choices. They also have a 30-day period in which you can exchange a mattress if you dont sleep well on it. I was happy with the selection and service.
These guys are amazing! Tim and Lee were so helpful and listened to my needs - not overselling me, but truly helping me get what I wanted within my price range! Shop here!