I brought my Chevy Traverse to AutoNation Collision to repair my car due to a wreck.They repaired the back bumper area. It was repaired so well I couldn’t even tell that there was damage to the car. The service mechanics are very professional and so awesome work. Zack, my service tech, is awesome!! Thank you AutoNation!

Zach and Steven were top notch Collision Center professionals. Their communication was off the charts. Quality repairs. Will definitely use them again. They went above and beyond

Handled poorly as was assured could be taken care of, and complete change when arriving at location. Felt it became about spending more money for a different department. A definite learning experience as I choose poorly. Checking out others and will update by comparison and post for review.

Destin kept me informed on every detail of the work being done with my vehicle without me asking. Very polite and informative. Made me feel very assured with the work that was going on with my car. Overall great experience with Destin.

They gave worked on my vehicles before and have done a good job.

Tried to make an appointment and was told 3 to 4 months before they could even see the vehicle... Of course they blamed it on the pandemic again like all companies have been doing lately because they cant take care of their customers and their car brand... I mean what goods and extended warranty if you cant use it at the place you do business with.

Destin was very nice and answered all the questions i had. The repair of my truck was quick and left my truck looking brand new again.

Kudos to Destin and the crew! They did a fantastic job on repairing my car.

Excellent communication from the body shop. Very professional.

Zach was awesome! He has taken care of my vehicles each time they were brought to him. Always did amazing work and got them done in a reasonable time. I will always take my vehicles to him. I would also highly recommend the next person I know to go see him! Thank you so much Zach!! This guy deserves a raise!

James was SUCH a great help to me! He kept me up to date as much as possible with my tailgate replacement and was very professional and kind. My tailgate was done very nicely and it looks great! Thank you James and all so much for all the hard work put into making my truck whole again. Couldn’t be more pleased.

They managed our vehicle after a collision. Ultimately, it was deemed a total loss. So they did no repairs; however, they handled our case with courtesy and professionalism.It took a day or two after they had the car for them to assess it. That cant be helped, perhaps, with the volume of items they are processing, but managing that volume perfectly so that they could eliminate such a delay would get them 5 stars instead of 4. Four stars is still very good though! :)

My was hit in a minor fender bender. I looked at reviews online and saw this place was one of the best close to my house. They gave an accurate initial estimate. They did the work very quickly. They repair quality is very high. They did a good lines match. The color match was spot on. Overall Im very happy with the work and will take it back if anything happens. Side note all of the people there were super nice and I liked waiting for the car, not long wait times btw.

Very friendly people and they did an amazing job on my SUV

Fast and very accommodating. Got us in a out very quickly.

Destin did a great job making sure everything in the car looked great as well as giving me constant updates.

Easy to work with, very painless. Great people.

Great customer service. AutoNation agent help me all the way thru the process and keep me informed all the time, he even called me and explained all the details. Thanks for a great service.

James Wetherby was phenomenal.He followed up at the end of everyday to update us on our repair. I will certainly be using them again.

Destin is a great advisor who took excellent care of my car while it was in the shop and corrected the wheel when it came back leaking.10/10

They keeped me informed and was very fast. My car looks great. I cant believe that it looks new again after all the hail damage that was done to my car.

AutoNation Collision did a fabulous job of repairing my Nissan after a collision. They are courteous and professional. The work was done much more quickly than we expected and it looks great! Cesar was so helpful. When I couldnt pick it up right away because I was out all day, he drove it to my residence and parked it with the key and the invoice locked inside. Super helpful!

Destin was amazing, he always kept me updated on the progress of my repairs to my truck. World Class Customer Service!!

James called every day to keep me updated on the progress. That kept my mind at ease.

Customer service is pretty bad and updated status of my vehicle still waiting 6 weeks later on parts and no answer from manager

Destin was great, he always kept me updated, very kind and professional!!! There was a lot of things that they did to fix the car!!!

The professionals at Autonation Collision took excellent care of my vehicle and kept me informed every step of the way! Destin and Tracy were very helpful and made sure I was completely satisfied!

If I could give 0 stars I would. My experience with this company was horrendous. I expected quality work since I actually bought my car from the dealership at this location. All together this company had my car sitting for literally a month. It took them weeks to figure out what was wrong. After finally determining the problem it was determined that the repair only took 4 hours. Then after parts delay and my rental bill exceeding 1300 hundred dollars. I ended up having to pay for part of my rental out of pocket. I attempted to contact the general manager who emailed me about my experience and he never responded. When my car was finally complete they would not release it because they had not submitted the supplements to my insurance to be paid in a timely matter. I could literally go on for days!!! Save yourself the headache!!!

Kept me informedCar returned in good repair washed and clean

Excellent customer service and my truck looks brand new again. Thank you Auto Nation Collision

Destin was awesome and communicated with me all throughout the repair process.

They did a good job the car looks great or happy with it thank you

Excellent Work. I drove my wrecked vehicle in and left it. They worked with the insurance company and got right to work. The vehicle was good as new and they cleaned it both inside and out. I will always use Auto Nation NRH for all my truck needs. Thanks Guys for a GREAT JOB!

The repair work on my vehicle was done in a short time period and looked great. The customer sercic was also excellent.

Had a great experience with AutoNation. They took really good care of me and kept me updated on the process of having my vehicle repaired. I received updates every few days and the repairs were done quick.

4 stars, only because when I dropped it off, the E-brake was firm and felt safe. But when I got it back, it was loose and felt unsafe.Yes I understand that its a body shop and they dont mess with mechanisms, but something happened.Things dont just happen out of thin air, actions cause reactions, and this has to have been caused by something.

Great customer service and excellent repairs

They do a good job

They always get the job done and did a very good job.

My car was with AutoNation Collision Center for about a week. There was repairs done on the exterior including paining, etc. When we picked up the car nobody cared to wash this car, instead whoever worked on the car left trash inside, it was very dirty, and as a customer who paid over 2K for the repair, it was really disappointing. There was lack of communication to provide an update on the car, overall experience is disappointing.

The service I received on my car was excellent. I worked with Ceasar and I really appreciated his customer service. I had a small issue when I picked up the car and he took care of immediately. my repair work is fantastic. The one issue I had was when I heard the receptionist refer to me as old. I dont think she thought I heard her but I did. I arrived about 15 minutes late for my appointment which was my fault. When she went down the hall to get Ceasar she told him. Your 9 oclock is her. Then she said, Old people are usually late for their appointments.. Im 52. I did not appreciate the comment.

Everything was great and smoothly.. real good will take it again if need too..

They got the car done faster than expected and communicated the whole time the car was in the shop. Very well done.

100% Satisfied - Organized, professional and timely, - The Collision Staff (Mike) and The Service Staff (Jonathan) were knowledgeable, friendly and very helpful - I will definitely be going back to them in the future.

Destin was excellent to work with in the Collision Center. He answered every question, was thorough with explaining the process and ensured I had excellent customer service after the repairs were made. Thanks Destin!

Please read my experience and be warned.I took my car in for door damage from a side impact.My car had side column and door damage from an accident.To a 4 month old car with barely any mileage on it, this shop did the following from worse to worst:1. Broke the clip that held the window trim on, and tried to tacky it in place, and was falling off when I picked it up.2. Forgot to put the roof trim back on.3. Forgot to plug in the turn signal back in.4. Did such a shoddy job painting the column that it was chipping in 3 weeks.5. Destroyed and stained the brand new interior with primer dust, grease, and dirt. Obviously took no care whatsoever to cover it.6. Broke a headlamp by using a non factory oversized bumper screw.7. Damaged the bumper so badly it was falling off in 1 week, which they tried to jerry rig the with the random screw that broke the headlight.8. I had let air out of the tires when we bought the car as they’d had too much, no one else had since touched the tires. This shop put 77 PSI in the left front. Yes. 77. In a tired rated for 32 PSI. 240% over the safe limit.The real kicker, is they only offered to fix the window trim. I got my insurance company involved who sent out an appraiser to look at my car alongside someone from a new body shop. My insurance determined that without a doubt that this shop did such a bad job, they willingly without hesitation paid for corrective repairs. They are making this shop pay them back their money, and may also cancel their contract with this shop. This shop’s bill was $2,300ish and my insurance paid $2,039 to new shop that repaired all the damage they did to the car. This shop almost did more damage to the car than the crash. My insurance didn’t dispute one bit, because the horrible job this shop did was so obvious. This created another month of waiting to have our car back.Run. Run away from this shop. You’d be better off just crashing your car a second time.

Jay Crespo took care of all my needs. Very fast and top notch repair.

Caesar was very fast and did a great job on my repair. Estimated time was 7 days from insurance but he got it done in 5.

I have to say Craig and his team have more than went beyond their call of duty to go to bat for me and my family. Our insurance had told us there was no issue with our vehicle after having appoximately 10 to 14 inches of level 3 or classA biohazard flood water inside it from hurricane Harvey. Insurance only wanted to clean car, but after very determined perserverance from craig, he was able to move up the chain and get what we could not get done. Thank you so very much for your hospitality and fighting for us. You will never know through all that we have been through how much this will eternially mean to us. God bless you sir and thank you!!!

The paint job it was horrible it didnt match . original paint was flat Black they sprayed with Glass paint and it all bubble .

I gave 3 stars because I made the mistake of agreeing that my auto insurance pay them electronically instead of me handing them the check they would have mailed me for the cost of the damages that were being fixed to the body of my car. I could have went anywhere but I chose this place and I regret thats decision. For one, after the payment was already made I kind of felt rushed through the process of checking over the work they did . I found one minor but deep scratch that I bet they thought I wasnt going to notice but I did and they agreed to take the car back in the shop and fix it. Once I got my car and looked over it once again I was excited to finally have it back after 3 weeks! I never thought to check inside my car but I was in a rush to return my rental before 6 p.m. I was satisfied with the body work. I hopped in my car and drive off the lot. Once I got home though and still sitting in my car I noticed that my driver side door was missing a small plastic piece that covers a bolt but is removable in case you want to vacuum dust around or under it. I got out my seat and also noticed that theres a stain, there was a small bottle of the paint Sample someone left in my car but I didnt think anything of it ? The stain could have came from it or something they placed on my seat that left a big round stain? Also there on the same seat to my surprise, is a big snag from the stitching. I imagined someone with a sharp tool or something in the back pocket and it causes the stiching on the seat to snag. It was noticable to the eye so I knew before too long, it will just get worst if not taken care of. I immediately call the shop and asked for the service man I worked with but he wasnt available. I explained to this man my concerns and he said he would have my service rep call me . My service rep never called me and I waited a couple of days. So I called him, he said I thought I called and left you a message? I said no but what do you think I can do? He defended the fact that they, as in the service rep guys are the only ones that drive the car back and fourth to and from point to point. I did explain my car was fairly new. I had just purchased in spring of 2016. It had no stains and it didnt have thread snagged from my seat ? I was the only driver and I dont keep sharp objects in my back pocket. Like a mechanic or shop employee does ?! Hmmm. Anyhow, he offered to get the stain cleaned, and order me a new plastic piece to my door. I said I can deal with the stain by cleaning it myself . I wanted him to replace the missing plastic piece on my door and also look at my seat . He said he would order the plastic piece and would get back to me but I still havent heard from him or his manager or anyone from that shop. Its going on 3 weeks.In case anyone decides to go to Autonation collision off 820, please dont drive off until you have done a thorough and complete check of not just the outside but the inside too. I still need some answers and I want someone to take ownership and tell me what they are going to do about my concerns.

The whole ordeal was made great, because they had me repaired within one day,. The group of people who helped me in the front office were terrific, I wish all repair places were as great to work with, and I will recommend the shop in N. Richland Hills to everyone.Thank you

Just there to get a oil change but didnt wasnt due yet but went in a made a deal on a new car wow

Its a deanship car service. Cant really tell how these guys are verses Allen Samuels Hyundai with the new ownership.

They really care from the time you walk in until you walk out. They go above and beyond at this collision center. AutoNation. Thank you.

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