I went in a note from my Chiropractor and the gentleman showed me the mattress plus had me lay on a few others to be sure I had the back support that I needed. Mark was able to provide the best mattress possible for both me and my husband. What a major blessing for us. Thank you Mattress Firm for caring and providing the best possible care and concern for your customers. God bless Sherrie

It took me a while to find what I was looking for and Martin at Fort Myers store was extremely helpful. He was patient, knowledgeable and made the whole buying experience easy and worry-free. Thank you!

We had an amazing experience with the help of Mr. Don! (Donald Hughes)Great customer service, great prices. Cannot say enough good things about Don. We are looking forward to many restful nights on our new mattress!

Wonderful experience finding a mattress with the help of salesperson Mark. Also getting it delivered next day- (today).

Aron was very helpful, and forgiving! I completely spaced on our unofficial appointment and only remembered on my way to work; but he still made my delivery possible even with my tight schedule. Two thumbs up!

Great customer service and prices. The manager of the store was very helpful and made purchasing my new mattress very easy. Plus, the prices were a lot less than the chain furniture stores, which was why I originally decided to shop and buy here. I purchased my last mattress at Mattress Firm a number of years ago and I knew it was the right decision to go back, even in a different city.

Elaine from the Cleveland St Fort Myers location was very helpful! She remembered all of our names and even gave us an extra $100 off the mattress we chose. It was a quick process, and she didn’t try to upsell us on an overly-expensive mattress. She listened to exactly what we wanted and matched us with a great bed-in-a-box!

Donny(Donald) is such a sweet and amazing /real sales man! I even waited to go back and purchase until he was there! Trust him fully and think he helped me make a great decision.

I came into the store and explained a fairly unique situation to the sales associate who listened to what I had to say. I left the store in less than half an hour purchasing exactly what I needed and having delivery set up on the exact day I needed it, which was only 3 days later, for less than I was expecting to spend. Im very pleased.

Great store!!Came in just before closing and the sales representative Aron was in no rush to get us out . He was very helpful and answered all our questions and concerns. We came back the next day to make a purchase and very glad that we did.

Always a Pleasure to purchase from mattress firm. They are courteous and friendly and give you the best deals they have.

My husband and I came in to purchase a new mattress for our rv and were met with ultimate hospitality. Erica was so outgoing and friendly while showing us around and explaining all of the benefits of each mattress. She helped us realize what would be best for us and what probably would make us hurt as well. She was super helpful and very funny. We had a wonderful experience here, 10/10 recommend.

We went into the store on Highway 41 in Fort Myers, to buy a new bed for my son. Erica greeted us, and proceeded to give us a wonderful customer experience. She was professional, conversational, and asked just the right questions. She understood our budget, and assured us she’d keep us in our price range. She did! Amazing salesperson, and a pleasure to be around. Go see Erica!!

Very friendly, knowledgeable, all so nice. Mark made it happen for us. Very generous & kind. Cant wait to sleep in our bed 😊Thank you Mattress Firm.

My husband and I stopped at this location hoping someone could explain the difference between the mattresses. Erica M. was fabulous! She was patient, attentive, professional and extremely knowledgeable. If youre shopping for a new mattress, we definitely recommend talking with Erica. She is an asset to the company!

The manager mark and his staff was very friendly we told him we were looking around and that’s what we did we went to 3 other places and ended up in the same place. This no pressure sales team, was on point with how they do business. We really appreciated the kindness and enjoyed our experience at that location. Was easy and smooth! Thank you guys!

My husband and I were in the market for a new mattress. We had a terrible experience at another mattress company days before coming to Mattress Firm. We walked in and was immediately greeted by Mark. He was absolutely incredible. He did not try to up sale us or try to sell us anything out of our budget. Incredible place! We will definitely return to do more shopping in the future due solely to our salesman Mark.

We bought 2 queen mattress in November of 2020. After receiving them decided needed a king size but were not coming back to Florida for 4 months past the exchange period. But we just left there and upgrade was no problem. Who does that so glad we bought them here. Great people and service.

If You are in need of a New Mattress please seek out Mark at Mattress Firm corner of 41 and College.. Mark is Professional and Full of knowledge. Buying process was simple and Spot On Delivery..Couldnt be Happier with our decision...

Erica was very helpful in assisting me with choosing a new mattress today. I’m trying a brand I’ve never heard of and am hopeful it gives restful sleep. Mattress Firm currently has a free adjustable frame or a discount on a head/foot adjustable. Great financing options, too.

Easiest and best experience buying a mattress ever! I already had an idea of what I wanted but the staff really helped me narrow down the best option for me based on my needs and sleeping positions. Everyone is so kind and happy to help and not at all like your stereotypical “pushy sales people.” I had spoken to Andrew on the phone for quite sometime before coming in to the store, and he answered every question and clarification I needed on anything! They were so candid and honest, and did not try to sell me anything I was going to be unhappy with or anything that I didn’t need. I’ll definitely be back when I’m ready to buy another mattress

The two young ladies working at that store were the absolute best, their knowledge was unmatched, professional, extremely helpful, just can not get over how knowledgeable they were, definitely will be back

Matt was very helpful and coached us thru the tangles of buying a new mattress. No high pressure selling just good old customer service. We will recommend Mattress Firm of Ft Myers to our friends.

The gentleman that helped us was great. Asked what our budget and what we were looking for. The gentleman wasn’t pushy at all. Very friendly. My husband and I were there 10-15 minutes and we were out. Fast and easy.

Our salesperson was or is Erica Marin at the College Parkway in Ft. Myers location. She made the challenge of purchasing a new mattress (in our case 2) very easy and the experience very gratifying. She is very knowledgeable and made our decision that much easier! 5 Stars across the board!!

Mark showed me the top three firm mattresses I had selected from review of the website. He showed me an alternative quickly given my criteria and cost range. Great customer sensitivity.

We had the most amazing experience in getting the right mattress . Highly recommend if looking for a bed go here. If they had a place for ten stars would give them a TEN.

Excellent shop. Mark is a professional in his field. If you buy a mattress that only in this store

Good mattress selection combined with friendly and knowledgeable staff.

Where do I even begin? Not only was Mark extremely helpful and very knowledgable- he was patient and kind. Shopping for a mattress can be extremely personal and he made the entire experience seamless and truly put us at ease with our purchase. I highly recommend purchasing from this location!

Very efficient knew what they were doing

Go see Mark Hallinan - he sets the bar for superior customer service

I was going to buy my mattress from here until a friend bought theres. They scheduled delivery for a few weeks out only to get a call less than a week later saying they cant guarantee delivery on that future date and you must take delivery sooner. Who does that? I thought when you bought and paid for something you are guaranteed to have it? Buy your mattress elsewhere.

Erica was wonderful and actually taught me a lot about mattresses!! I was fully prepared to buy one of those expensive new mattresses-in-a-box brands online, and stopped the store just to see what the in-person options were. Selection was amazing, pricing was great, delivery options incredible, and the absolute best was Erica’s customer service. In fact, I’ll be back in a couple weeks with my daughter and her husband. Great experience!

FANTASTIC EXPERIENCE! Andrew went ABOVE AND BEYOND to make sure all of our questions were answered and that we did not experience a high pressure sale. Together with his manager Mark, we found EXACTLY what we needed at a FAIR price..and even laughed alot..a great experience!

Mark was one of the most kind people we have encountered in a long time while shopping. Definitely takes time to make sure customers are satisfied!!!

Erica was a fantastic mattress Sherpa. She listened to our needs and helped us select the perfect mattress for us. Highly recommend.

The people were friendly and Mark was very helpful. He let us take our time to decided what was best for us. He showed us different products and was knowledgeable. We should be receiving the mattress within the next two weeks.

Mark, the manager, was excellent! Very professional, extremely knowledgeable, personable, great sense of humor, respective, and just all around impeccable customer service. I have not came across a salesperson like Mark since the 80s. I would recommend anyone go see Mark at Mattress Firm.

Very friendly and helpful staff. Erica was extremely knowledgeable, and able to walk us through the process. We are anxious for our mattresses to be delivered.

Mattress firm had the best price, Mark the manager went out of his way to make sure we got the right mattress, he is a true manager we won’t go anywhere else to buy a mattress

Appreciated Marks knowledge help finding a good bed. We will certainly be return customers.

Had a great experience at the Mattress Firm located off of College Pkwy and 41 in Fort Myers. Stephen was very friendly and knowledgeable and made it very easy for us to pick out the best mattress in our price range. He definitely knows what he’s talking about. He spent a lot of time with us, but definitely wasn’t pushy like we had experienced with another mattress company. We could tell that the other company just wanted to make a sale, whereas Stephen at Mattress Firm actually cared about what suited us best and what we could actually afford. Very satisfied!

We were told we could have mattresses delivered anytime we were ready. When we scheduled delivery ...they told us everything was in and would be delivered only to have them cancel our delivery several times... as they kept telling us only part of our order was available.After several failed delivery attempts they finally did deliver three beds and box springs but they were missing one box spring. It’s been almost a week and we still do not have the missing box spring. They blame everything on Covid... but I feel they have major scheduling problems.

Erica was very knowledgeable she asked me questions then explained the choicesI was given. She clearly had the advantage. Seeing me Near exhausted, covered in glitter.! Im sure she steered me right. Cant wait to try it out!!!!

Very kind and informative. Actually listened to what I wanted. Mark Hallinan is an excellent person to see for a new bed. He even told us about the exceptional warranty they.

I was very pleased with my experience. The sales team was terrific. When I went to shop for the mattress, the sales representative, Erica Mann, was pleasant, knowledgeable and helpful. I mentioned that I had wanted to purchase a Sealy mattress at the furniture store where I was purchasing the bed but they were out of stock. Erica quickly identified a very similar Beautyrest mattress which I ultimately purchased. I did not purchase the mattress on my first visit and when I returned Erica was not working. The gentleman who took my order could not have been more pleasant and very helpful in arranging a date for delivery. I am sorry I did not get his name so that I could personally identify this outstanding employee for you.John Martin

Erica was EXTREMELY helpful and prompt when processing my order over the phone! The delivery guys were nice and quick. I’m a real estate agent who buys mattresses for staging quite often, Mattress Firm is the first place I will call.

Very helpful. Very nice. Overall great experience.

I really enjoyed my experience here at mattress firm! Working with Mark was very pleasant. He had lots of patience and answered all my questions. I’ve been mattress hunting for several weeks now and he was the only person who was willing to get me what I wanted and accommodate with me on my budget. Thanks again!

I came into Mattress Firm after having a terrible experience at Sleep Number. I was so relieved to receive such great service. The employees really genuinely seemed to care about me and what I wanted and not what they wanted me buy.

The employees were helpful. Then I called the next day to ask for a refund, before anything had been delivered. I told them that it was for an oversight in our budget, and we would be back the next week to repurchase. They were very rude and sarcastic to me. I will never shop there again, and I will make sure everyone I know doesn’t either.

Good service. 💯 recommended.

Mark is amazing he has helped us out tremendously with getting a bed that we love..I would recommend this place to anyone looking to get a new mattress

Great service. They know their products, and can accurately compare them to other brands. Informative, helpful, and kind. Mark is a pro, and made my visit pleasant and worth it. Im very satisfied with the service and my purchase.

I was in need of a new mattress and went to another place and the person who helped me out was ok. Then my mom and I decided to check out Mattress Firm since it was right by where we lived. Mark was amazing. He was super helpful. The first mattress I laid on was a good fit for me and the price was even better. He went over everything with us and answered any questions we might of had. We even walked away with a great pillow for me. If you need a new mattress please check out mattress firm on college parkway and ask for Mark. You wont be disappointed.

I purchased a mattress a year ago and came back a year later and bought a king size bed. It was a simple and wonderful experience. The sales reps were friendly and professional. Will have my bed in a day or two delivered to my home. Thanks again mattress firm for the easy buying experience

Mark was EXCELLENT. He wasn’t pushy but he was Very informative. He was attentive. He gave me all the tools I needed to make a decision that would best suit my personal needs. Thank you Mark you were great!!!

The person I spoke with on the phone was very friendly and extremely helpful. We previously purchased a Queen Purple mattress and now we are purchasing a King size one.

The person helping me Erica I was extremely helpful and pleasant.

One of the fastest customer service experiences Ive ever had thanks to Erica! I had some complications from ordering online and she fixed it right away. If you are looking for a mattress in the Fort Myers area, I highly recommend going to the Mattress Firm on College Pkwy, even if its not the closest one!

Read this!!!if u looking for the best service!!! u need to Buy at mattresses firm!!! Mark s Hallinan a very Honest person !Treat you as a real family members, With the best service, always with a smile on his face.He will always put youre money in a safe place I promise you that!!!!!

Great customer service. Friendly and informative sales staff

Erica was very knowledgeable about the products and very helpful I would definitely recommend Mattress Firm

What a great experience. Mark was very knowledgeable and super helpful. An absolute asset!!

We worked with Erica, who was pleasant, knowledgable and patient....made you feel like she really cared about your needs

Not received my order yet but have to say my salesperson was extremely helpful and sweet and took a lot of time to get me in something that fit my needs.

This will be a third mattress that my family has bought . I would recommend the store very highly the service is unbelievable thank you

Mark is great! He took the time to get to know my mother, my boyfriend, and I and took the time to understand my mothers medical issues. He has all of us in great beds and we cannot wait to have them delivered to our new home! Thank you Mark!

Very helpful! Listened our concerns and we found the perfect mattress at a great price.

Mark was so helpful and friendly. I’d recommend mattress firm for sure!!

The store was not officially opened yet when we arrived 1/2 hour ahead of time. Stephen made us feel welcome & opened the store for us anyway. He did a great job of giving us all the facts about the type mattress we were interested in. The decision process was very easy & painless thanks to Stephen.

Mark Hallinan was my salesperson and he was very professional, informative and helpful. He listened to what I was looking for and gave me options to satisfy my needs. It was a good experience and I was very satisfied with my purchase.

The location was very clean. The staff was very attentive. They helped me in a nice and timely manner! I stopped in because of the advertisment on the window. I only bought a body pillow this time! but I sure will be back for more.

Great sales people

Excellent service. Answered all my questions. Very professional. Would highly recommend. Delivered by caring men.

I had a great experience buying my new bed here yesterday from Joshua Fink. It was pretty busy and he handled multiple customers coming in with patience, urgency, and grace. He was kind and helpful to customers who were having trouble understanding pricing information. It was one of the easiest large purchases I’ve ever made. I was able to do the 90 day payment plan option online and bring an e-mail to show him to pull up the account number. Everything was done quickly, I got great deals, and delivery the next morning! Highly recommend.

Great service, very k pledge and she make it e-still but

Erica the salesperson was very good she explained everything very well and had me try several mattress to make sure as to what I needed do to back and hip pain.

Excellent help. friendly, knowledgeable, ready and able to make a sale. excellent inventory. well worth the time to make a purchase. thank you

Erica was super helpful and we were able to find a mattress and adjustable base that will work well for BOTH me and my wife!

Great store, great manager, great prices, great customer service!

Great experience ... knowledgeable and professional

I purchased 2 twin box springs and mattresses from Mark. He was helpful and friendly!

Fantastic friendly service. Mark our salesperson was very knowledgeable and helped us pick a great mattress. Would 100% recommend him and this store.

Big shoutout to Mark. Extremely informative, attentive and shows the utmost care while tailor making each experience for each customer. I have purchased 3 mattresses from mattress firm and this by far was the most pleasant experience I’ve had and that’s not to speak on the absolutely phenomenal deal Mark worked for us.

Stacey was very knowledgeable and answered all our questions thoroughly.

Jim, at Mattress Firm was very knowledgeable, helpful and patient.They had a. Very good selection of mattresses.

Mattress Firm is great, I have bought mattresses there in the past, they always make it easy, great brand names, prices and sales, and Mark who helped us was fantastic, wouldn’t go to anyone else!

Mark was very very helpful. Great customer service 👏 👌. Would be going back .

Great communication on the products helped me better understand the benefits and value...quick and easy !

Mark was very thorough and straight to the point. Very helpful picking out a mattress that suit our needs.

Both associates were super helpful, especially with figuring out a way to get the mattress delivered while I’m moving 2 hours up the coast. Super appreciative and looking forward to my new mattress.

Steven was very knowledgeable and patient. Recommend this store they know their Mattresses.

During Covid19 called Mattress Firm & ordered a bedover the phone. The next day, went in & checked out the bed to make sure it was right for me. Waiting to have it delivered. The salesmen were very helpful.Will write back for a review of the bed.

Guy was super nice, didnt try to upsell me and left me to look for what I wanted while being available to answer all of my questions as the came up. Wouldve been five stars, but they wouldnt let me jump on the beds.

Aron was great to work with and very informative as we selected our bed system!

Walked in just to look. Salesman ask me what price range. I just said cheep! He took me to mattresses on sale I chose one he took it so I could lay down on it. Loved it. He made a sale and I left smiling. No pushing or convincing to get me to buy something I didnt want . Even getting it developed tonight. Yes, I will recommend mattress firm to anyone who ask.

Wow! We just bought an awesome bed. Josh Fink was extremely knowledgeable about the different mattresses and extremely patient with our needs and questions. I didnt feel as if Josh was just trying to just sell us a mattress but he was trying to find us the mattress just right for us. Kinda like Goldilocks, our new mattress is just right! Thank you Josh!

Mark was a great sales person, just wish I didn’t have to wait for 2 weeks to get the bed but very happy with the service thank u