Excellent sales agents, excellent financial advisers. The closing rooms were interesting and also fabulous experience. I absolutely💘 love my 2014 Honda which has excellent coverage for major problems.The only problem was finding the car I most loved as they had a great selection of automobiles to choose from.Thank you Byrider for your service

I have a SUV from them two years ago. It is a great SUV. With my job and my husbands job we needed a extra transportation so we go back to Byrider in Florence and get another vehicle and it is great low payments that is great.

Don was great always has been. Honestly all the team members were awesome this is the second car I have got from Jdbyriders and would recommend them to anyone.

Back in June I purchased a 2012 Jeep Liberty. Since I’ve had to replace an axle, battery, alternator. Today Oct 11 21 I picked my Jeep up from the service center. After having the car for 2 hours my check engine light is back on. I don’t know where else to go but I’m not dumping anymore money into JD Byriders pockets.

Great customer service. I recommend going thru Donnie, friendly, experience and he knows what hes doing. 20years + at it. Keep doing your thing.

Having to call sales back 3 times still no answer, service department dont fix all of the problems and defaults with your vehicle. My vehicle was rusted out when I bought it and it literally falling apart after 2 years of purchasing. Ive had three rentals due to my vehicle being in the shop. Thats not counting the other 6 times Ive had it worked on. Interest rate is outrageous. Just now got to the point where my payment every 2 weeks! Is actually making a difference in my overall price! Horrible costumer service department, sales department and definitely service department! I would never! Recommend anyone here. When I did to my coworker I felt awful because he is experiencing the same issues as me.

Donne was awesome and more than helpful in getting me into the vehicle I really wanted . The process was smooth and easy, the only issue I had was getting my vehicle into the service department due to finding out the electric passenger seat does not work and only partly moves and does not want to move forward or backwards. Appointment time frame to get the vehicle in there for them just to look at it is two weeks so Im still waiting to get my vehicle service department so we can the seat fixed so we can actually use the passenger seat. Other than Im extremely happy so far with the vehicle that I got.

Poor customer service. I have had my car a year and in that year i have had to replace the brakes, tires, alternator, belts, starter, spark plugs, it has had oil issues. every time i pay and get something fixed something else goes wrong.Now the engine blew up. I have already put in 2000 dollars to keep it running. i could have put that towards paying off the car. I have called the dealership 3 times with no call back and left a message for the head of the service department and no call back yet. I was trying to work with them to help resolve this lemon of a car but they haven’t even tried to talk to me or find a solution. I am very disappointed.

The guys here our great!! They really showed out for me 💯💯💯

I was glad I was close to a repair shop and my warranty covered my repairs.But the finished work leaves some questions. Everything was not put back to the before status. The carpet is not secure, the mounting around the windowsill and doors are not secure. Because I only have 1 vechile and need transportation everyday, I can not leave my car in the repair shop again.Not to mention Im not sure if the problem was corrected..I live 10 minutes away from work. Why is my coolant starting at 109 and at 245 by the time I get there. No air, heat or fan.

Very helpful folks here. Donne was a good guy to work with in buying my Ford Explorer, didnt try to bs me at all during the process

Had a great experience with the entire staff!! Great friendly people! Thanks to all ! Especially Barry! Happy with my purchase!

Drew was very helpful, and they truly can work with anything!! Would highly recommend for first time buyers!

This is the second time we have used byrider they never disappoint! Thank you so much for working with me. And making me happy and listening to what i want and need!

Donne was awesome. After knowing him for several years and always being on the fence about buying a car from Byrider, I finally decided to give it a try. He walked me through the entire process and with some hard work on his part got me into a beautiful 2015 Chevy Impala. I couldnt be happier. Thanks Donne, youre the man!

Donne Morgan has sold me know my 5th car he is an excellent sales representative and long time friend he is a true asset to this company.

Drew was very helpful! He was straight to the point and got me in the car I wanted! Super friendly and informative. Thanks, Drew!

This place was great! They worked with me and I found a great car.

Nice SUV! Quick service. Win, win

Friendly staff, quick and easy application process, nice selection of vehicles low down payment and monthly payments. Would definitely recommend to anyone looking for a vehicle.

Andrew was absolutely amazing!! Made sure I got the best possible deals and a super nice car

I have nothing but issues since I drove of the lot with them. They constantly lie I was told they would order me a new key fob the day I bought it to call in a week, so I did but in the process the antenna cover flew off the second day I had it that week my car level thingy broke so they told me they would order it all and fix and that I had 2 bring my car to get the key guy to make on spot so I made an appointment that they got wrong and left my car for a full day. They never called nothing would not answer the phone. So I went up they did nothing at all said it is all Finally ordered now I have to take it back miss another day of work. They r liars.

I had to call to get an update,when I did call I felt like I was bothering the person answering the phone. When I picked the car up I was just given the paperwork. I had to read the paperwork to see what work was done. There was work that was completed that I didnt even know about or even knew had to be done. So basically I went in gave payment was given receipt and paperwork...thats it. No one talk to me about was work was completed and why that particular work was done. Very bad communication you might as well say no communication.

When I found out that warranty paper with 48,000 or 4 yrs first they show you looked excellent because it said the would fix the sensors and solenoids and then verse what the electronic signature was giving, all the sensors and solenoids and flexplates, all sorts of higher priced items had then been removed, they said Ahh, we dont have time to change your warranty. So I didnt get anything. Also half the cars I got into I litterally couldnt even drive to test because they wouldnt start or were shaking so bad that the engine was probably going to give out right then and there. Tires looked nice and then on another looked like they had melted to the pavement. Smelled like an old lady. Something to understand. Also got 18 calls in 4 days while working and then finally made an appointment but than still got 4 more calls and this time when I would answer I would get no reply! Creepy.

My car has been having issues.. and Thales came months before I even had it 1 year. I had took it in and the woman Doris who answers the phone scheduled me an appointment to drop it off. My car had sat for 2 and a half weeks and was not touched.. but every time I called and spoke to Doris she kept saying they were working on it now.. keep getting told that excuse I went up there and Terri had shown me paper work they haven’t touched my car the whole two weeks it was there. So I then explained the situation he had addressed it fast and got my car back to me in a few days .. with some trial and errors they were able to fix my car it’s running good now but Doris needs to be fired for lying all the time and then she is not good with customer service at all she would avoid my calls because I needed to know information such as a time frame to pick my car up and she wouldn’t give me an answer for this last time. I had my mother call and she showed her the up most respect because she said she was my mother.. I’m not a child I’m 24 about to be 25 years old and she didn’t take me serious at all yet it was my car that I’ve been paying on myself and getting fixed myself.. if it wasn’t for Terri my experience would have been the worse he was very good at resolving the issue promptly.

The whole process is fast and easy. Salesman very helpful and not overbearing. Overall great experience.

Fast easy the workers helpful never dreamed Ill get an impala thanks

OMG you guys rock!!! I bought my first car in May 2021, got into a wreck in June but they got me right into another car!! Andrew and Donne are amazing!! Thank you guys so much!!!!

Barry was absolutely fantastic!!!! Did everything he could to make sure we was happy!

I want to say that Andrew was amazing he got me into a car within an hour and I had a really good down payment thank you Andrew for everything I give you 5 Stars brother

Staff is very courteous and professional. I definitely recommend it, nice cars at affordable prices. And they help you set a payment plan that works for you.

Very kind and Hope helpful with everything

We had a very good experience. We got the vehicle we wanted with the right down payment and price. Donne Moran did an excellent job. Highly recommended.

We had a great experience here at Byrider Florence, Ky. We had great customer service with Barry Johnson our salesman. I highly recommend this car lot and salesman Barry Johnson for your next vehicle purchase. We absolutely love our new Ford Edge!!

Well the people there helped me out very much I really needed a good car and they made it come true I appreciate everything they did for me

The service from Andrew was absolutely wonderful.

The people here are amazing and so so nice would recommend to anyone looking to buy a car

If u honestly have to look at reviews for this business by now.... As bad as u might need transportation, as hard as it may be, DO NOT trick yourself into this robbery. A warranty doesnt mean s#!+ if you are incompetent to do the job. Some ppl there may be genuinely straight forward and honest, others either A, attempt to try and patronize, possibly thinking cuz of ur position that u need to come to this type of auto dealer that ur jus not s#!+, Or they jus plain dont give a damn that they are shady. SHADY. SHADY.

Andrew did a fantastic wasnt pushy seemed like he just really want to help me with my car situation

I was very pleased with the service and friendliness of everyone. You have a nice selection of vehicles.

Extremely helpful and have great cars to choose from

It was a very good and thoghtful process barry helped me painstakingly pick out my jetta i test drove several i went there with cars already picked out from thier online inventory but could not afford any of the ones i really liked but i drove off happy would be even more happy if some one would call me back annout my questions .

Marc Andrews was very helpful and understanding. He saw our goal. And helped us reach itThat is what i thought at first, they took advantage of a young inexperienced buyer stuck paying $16,000 on a 2009 Saturn aura that was only worth $8000, key blue book. Thia was a lemon look at these pics from a month or so later. While drive down the road my tire broke off amost stricking cars this was done by jdbyriders not properly securing the tire before seling it to me. It took 3 weeks for them to fix it >:( F..K you guys!!!!!!

1 star for the experience and 1 star for the lessons learned.I arrived with all the necessary documents and they kept me there for around 8 hours waiting and filling out various forms. The car salesmen ended up approving me for a loan 2x+ the vehicle’s fair market value at the time with a 19% interest. I told them what I could use as a down payment and the salesmen kept pressuring me to pay more. They did not accept my $500 off coupon I got from a sales rep the day prior. They acted like they were doing me a favor for all this.First day after vehicle was in my possession it was having starting issues. I contacted the salesman and he told me to keep trying, even though there was a warranty. I scheduled an appointment with service department who told me the starting issue was from an after market alarm system affecting the battery. They said I installed this myself (it came with the vehicle) and it was like pulling teeth for them to not charge me for the service and to be covered by the warranty. I still have the same starting issue almost everyday for the 2 years I have driven the vehicle.The salesmen gave discounted oil change coupons. When I arrive at the vendor they tell me they cannot accept the coupon. I schedule an appointment for oil change with the service department and they charge me full value for the parts and labor. I go to a different place for oil changes now.I recommend not financing or buying from JD Byrider, it appears they have predatory sales tactics. All we can do is pray for them God bless.

I had a good experience. Very good people an nice an helpful as well.

Berry was the nice person to deal with .he went way out of his was to make sure I got a vehicle

Barry Johnson took such good care of me and my family today and got exactly what we needed!! Such a great place to go with kind people that will take great care of you and your family!! Wish I could of rated them a ten star

This place is amazing !

Everyone up here is amazing. Don Moran made the whole process effortless and easy. They got me into something I love that was affordable. I’d recommend these guys to anyone. Thank you ❤️

Excellent experience. Corey and Mark are remarkable and a pleasure to work with. They will do everything possible to get you in a quality vehicle with the best financing options possible. From past experience I can tell you the service department is the best! Byrider has a customer for life.

Where do I start. You definitely learn from your mistakes. First and foremost every vehicle is over priced around 80%. Then they make you sign up for there warranty program that add another percentage of the cost of their vehicle on top. So in a nut shell I personally will never be going back here. Just crazy how when you need a vehicle and your credit score is not at par, a company knows how to take advantage of individuals.

DO NOT BUY A CAR THROUGH JD, I would never recommend this place to anyone ever again, you will not get into contact with any one and the service department is filled with people they pulled off the street and no nothing, corporate will also not help just take your money SOMEWHERE FAR BETTER, also with interest u are paying way more for a car then it’s worth, over time the bills don’t add up, so a $14,000 car will end up being $21,000 after interest maybe even more and it’s not worth it, my family has had noting but problems, within the 1st month my window didn’t roll down, my radio didn’t work, my heat still does not work after only driving it for 4 MONTHS, my horn did not work and now we just found out there is a transmission problem and after only 4 MONTHS I have to buy brand new tires out of pocket because they said they don’t give u new tires, no way should anyone have to pay for brand new tires 4 months into them buying a car, out of the 5 months we have had my car it has been in the shop 5 different times and each time there is a new problem and the old problem is never fixed, if I didn’t care about my credit I would honestly leave my car there because it had been nothing but an inconvenience, and no u guys will not get in to contact I’ve talked to the manager and nothing has still been done, when ever anyone asks me about jd and a car place I tell them to never go there and let them know all the problems, they only care about the money do not give them your money it is not worth it, I’m a 19 year old college student that just need a dependable car and put my savings down just to get screwed over by a company we have been loyal to, also may I add my car was in the shop for 1 and 1/2 months just for it to come out with the same problem

Very professional experience and great people to do business with

Kevin was very kind nice and thorough through the sale and all others details. We are very, very happy with the services we received and our new car!Thank you Kevin at Florence By Rider!

All the sales assistance were very kind and considerate and they had so much patience with me. Donnie Moran went above and beyond the call of duty in assisting me in getting the vehicle.

My daughter purchased a Jeep in May. It’s been in the shop several times. And none of the issues have been fixed. She’s has no heat her tires are bald, you put these kids in these 15,000 cars knowing that they’re not good cars. And you don’t even want to fix them. I wouldn’t recommend anyone going here for a car. It’s just money in their pockets. That’s all they care about. I would give 0 stars but wouldn’t allow me

Unfriendly, unprofessional, and a serious lack of attention to detail. Every person I met in my experience with the exception of one person was unfriendly and could use a serious lesson in customer service. Simply taking your time to explain why and how things are happening during the sales process should be pretty simple. Putting a smile on your face and greeting customer with friendliness and respect wouldn’t be bad lessons to learn either. Upon even more research their vehicle prices are way over market value. Would definitely not recommend.

Great experience Barry was a huge help along with the others!

This ByRider is by far one of the best. My favorite people are in the service department. No matter what they always get me in with an appointment. They never have my car for long as far as servicing. The prices are reasonable. They inform me of what they do and when I need to come back in for other parts that will need to be checked and replaced. I couldnt ask for better customer service or the workers who take of care of my car. You guys are doing an amazing job and continue to do so. I highly recommend.

Barry Johnson did an excellent job in assisting me. He took his time, gave us a tour of the facility and explained everything in detail. He listened to what I wanted then helped me select the vehicle that suits the needs of my family. I was referred to him by two of my relatives that both bought cars from him. Thanks Barry and Byrider.

Happy with my purchase and the staff. The interest rates are incredibly high but thats as expected for a buy here pay here lot, I felt the overall price of the vehicle was fair and Barry Johnson was a delight as a salesperson. He worked with me through some hurdles and got me approved!

Chris was an excellent car dealer. He was very nice and polite to me during the process. He took his time and made sure to answer any questions that I had. He kept me up to date on what was going on through the process. He made sure that I understood everything. I would definitely refer someone looking for a new car to see him. He made my first experience with J.D. Byrider an excellent experience. I am very satisfied with my new car. Thanks again Chris.

Very disappointed with the service department. My car started shutting off once it goes into the Auto Shutoff mode. Took the car into the shop and they said it was cause it needed an oil change and the car would start shutting off to save itself. So I thought ok and went with it. Not even an hour after getting the car back it shut off again. So I called back and told them it was still doing it. This time I was told that a sensor in the back left tire was bad and since its not communicating with the computer, the car will shut off cause it thinks one tire is stopped while the other 3 are in motion. But it only does it when the car is stopped and all 4 wheels are not in motion? Ok then. Two days later and it shut off again. Now I can feel the transmission or something missing while Im driving. Ive already spent $500 for them to tell me its been fixed twice and its still not fixed. So this car needs to be fixed and Im not paying for it, or you can give me a better car and Im only paying you what I owe on this car. Or youre gonna get sued when the car just decides to shut off while Im driving and someone gets seriously injured or killed. I will be calling corporate office as well as the BBB tomorrow to discuss this issue.

I WENT TO BYRIDER THROUGH WORD OF MOUTH, THE SALES MAN DIONNE WAS VERY NICE AND AFTER SITTING THERE ALL DAY HE DID GET US IN A CAR. THE CAR RUNS GOOD EXCEPT FOR ONE ISSUE, THE TRUCK IS COVERED IN BLACK MOLD. I GET ITS USED, ITS NOT NEW SO I ASSUMED TO CALL AND THEY WOULD FIX THE PROBLEM HOWEVER AFTER I TOOK IT IN TO BE FIXED AT FIRST I WAS TOLD IT WAS COVERED.( IVE ONLY HAD THE CAR A FEW MONTHS AND WATER POURS IN THE TRUCK) AFTER THEY KEPT IT ALL DAY THEY FIXED THE PROBLEM AND CHARGED ME $55.00 TO VACUUM IT AND THE MOLD CAME BACK BECAUSE ITS UNDER THE CARPET. THE BOARD THAT COVERS THE SPARE IS GARBAGE BECAUSE IT STAYED SOAKED FOR SO LONG. THE CARPET CAN BE REPLACED BUT CHARGING $55.00 TO VACUUM IS INSANE

Barry is the most patient and caring salesperson I have ever known. I will recommend him to everyone I know. Thank you so much.

After trying to get a car and doing everything the salesman’s said needed to be done to buy a car, such as longer time at the job and longer time at address, still got turned down !! Do not believe them if they say credit (bankruptcy two years ago ) does not interfere because it is lie !! Everything that comes from that place is a lie !! A waste of time ! If I’m going to put 2000 down, I’ll just go to a real dealership with a vehicle with less then 70,000 miles and better warranty . Seems like every car they have is over 100,000. Please don’t waste your time there, go to another second chance dealership !! Do not be sucked into their lies and false advertising! Only thing they do have going is Donnie !!!

I had a great experience and absolutely love my vehicle. The staff is really great and everything that I needed fixed was fixed. I brought my car in to be worked on and it was done that day.

I was able to get my own car by myself from these guys. I had no credit on my file and a little bit of cash to spend and I needed a xar asap. I was able to leave the same day with my car that I still have running great! I love my car. The warranty is amazing too, if something goes wrong they fix it as soon as possible for you to get back on the road. You only have to pay labor if its under warranty. Plus my credit score has gone up 150 points since being with them, they are set up with all 3 credit bureaus. So they get a 5 star from me. Thanks J.D. Byrider

Props to Donne, who i believe was working with 3 different customers. I was well attended to and they got me exactly what i needed. Great place to buy a vehicle!!!

Worst car buying experience of my life! Nothing that went wrong was ever covered by the warranty and Everytime I called to have it worked on they would tell me a month before they could get me in. I took my car back and dropped it off today. Ill never make that Mistake again.

I had an excellent experience at JD Byrider. I had to make a few appointments because I didnt have everything together on my end, like all the paperwork I needed. But each time I went and made an appointment with Marc Andrews. He helped me feel comfortable in buying a car and assured me that he would do all that he could to help. When the opportunity came that I had everything ready on my end and we were able to finally start looking at the cars in the lot, Marc made sure to stick with in my budget and he did not pressure me to buy something I wasnt interested in. He listened to the concerns I had and helped answer all of my questions.The second part of my great experience was when I went to talk with Michelle in the financial assistance office. I was really nervous going in because I dont have the best credit, but she also helped me to feel real comfortable and we were able to talk about any issues I had. Regardless of my credit and my financial past, Michelle was able to help me get financed, and find a car with in my budget so that I would be able to succeed and not set up for failure.I was super nervous going in because I didnt have the whole down payment to put down, and I had never bought a car before. I soon found out that I had nothing to be nervous about. Whatever I was able to put down, they worked with me so that I could make payments to cover the down payment. Plus everyone helped me feel comfortable in the fact that not only could I find a car, but that I would be able to do it on my own.Thank you so much for all of your help and patience!

Sure I left with a car. Not even a month later realized the thing was a death trap. Still owe 13000 so guess what.. now Im stuck with this hunk of junk or theyll consider it a repossession. Sure they seem friends but after I left anytime I had to call and ask a question -no matter who I spoke with- there was attitude given back.

The best place to buy your next car J.D. Byrider has the best personnel they walk you through the entire proceedure in purchasing your beautiful new car it’s been a great experience this is my second purchase these guys are great

I have been on a search for a nice SUV with low miles for a month now. I stumbled across the site while looking for Dealerships near me and I am blown away by the prices of these older vehicles with high miles! How can a company possibly charge more for a vehicle with higher miles than the next lot down the street with less than half the miles?!.Here is just one example: Fair market value for 2006 Jeep Grand Cherokee Laredo is between $4600-$5700 but they are charging over $11,000 !! Please look around and do your homework!

I just had some repairs done at the Service Department, & they were incredibly patient & informative. They kept me in the loop & got my car fixed & returned to me as fast as possible. I’m very grateful for their help!Chris & the rest of the guys were very helpful & patient throughout the application & paperwork process. I’m very satisfied with my experience here!

Amazing experience! From the time I got my car to my recent repair (needed brakes). The price was unbeatable, I couldnt buy the parts and do it myself for cheaper than what I paid. We only have one car, but live close to the dealership, they were nice enough to pick me up. I dont have a bad word to say every department has been great to my family.

The first salesman was okay but he disappeared and sent another guy out who just acted like he didnt want to do his job. I would have actually bought a car I liked if they would have brought the key out and let me look at it but he looked more interested in wanting to go back in and sit down and do nothing then he did to sell a car. I will not be going back here to the Florence location.

Donnie was nothing short of amazing from start to finish. I’ve never met a sales rep so eager to help others. We spent hours working out different kinks with my credit, but things worked out great!

Barry is the best ever, He worked with me in every way possible to get me into the right car. Barry was very productive and professional with his service.

Great experience

Long paperwork process but overall very happy with my experience. If youre in Florence KY-- go see Marc! Hes great and very helpful! The car is one of the nicest Ive looked at anywhere and the warranty is great! Would recommend to anyone who needs a second chance. Or first!

Dropped off our car Monday morning was told it would be ready that afternoon. Now its Tuesday and earlier today they said it would be ready this afternoon. Now they said we dont have a part and we already told you it would take 3 days to get here. Mind you from jump they said that afternoon, Monday afternoon. I had to cancel a doctors appointment because of these liars. Thats a $40 cancellation fee. So now there saying Wednesday. My husband has to work tonight and HAS TO WALK TO WORK BECAUSE OF THEIR LIES! I work Wednesday (tmrw) and we better have our car back or BBB here i come.

The customer service was great Kevin was wonderful and Mark was nice to

Went in for an oil change. Was told it would take 30 minutes and it took 2 and half hours!!!😠

Over all my experience was great the sales man Chris was friendly and knowledgeable about the cars there. I gave him a list of what I wanted in a car and he found the best match for me and it wasn’t I car I had even looked at while I was waiting but after test driving it I loved it. The car meet everything on my expectations he really took the time to listen to me and pick a car that was perfect for me thank you so much for that Chris. The only reason I gave it a 4 out of 5 is because the paper work took so long and it was done by an Animated person in the computer in a room by my shelf. I would have preferred it be done by an actual person so when I had questions I could have asked them right then and there not save them to the end.

Andrew Allen and Mark were able to help me out in giving me a great deal. Would highly recommend byrider to family and friends

Andrew is an amazing sales person.. He was kind and very honest. He helped me chose on the car i wanted. He was honest about what would fit in my price range. I would recommend going to talk to andrew at byrider..

After sitting there for two days trying to collect everything we needed to get a car, Chris Bowen our salesman was very patient with us and made our experience great. Everyone that helped us was amazing! Very impressed that they help with insurance there and make you watch videos so you understand the contract and prices.

Great place to buy a vehicle. This is the second vehicle purchased for myself from the Florence location. I still have the first and its still going strong. Wanted a truck so I returned. The staff is very helpful, quick, and friendly.

Barry was awesome and very helpful! He basically made the impossible possible! It was one of, if not, the best car buying experience I have ever had!

Barry johnson is a great salesman. I did get the car I wanted two days ago and already experiencing issues with it. Ill be returning the vehicle on monday and Im hoping that one they will fix it or put me in a different vehicle. This should not be happening so soon.

It was great. The sales Donnie done very great it helping me get into a car and to drive off. The sales was good and what payments I have to make is very great. I am happy that I chose JD Byrider to get a car from. Donnie was very respectful and polite and very helpful to get me to understand what I need to do and how much I owe on the car and when I need to pay.

I have heard great things about this place for years when it comes to young people on a budget. I came in with my nephew a couple of weeks ago that needed a car. I stayed in the background not letting them know that I was the money man and just watched. They not only let him look at what he wanted to buy but also spent a good amount of time answering his every question. I felt comfortable. He felt comfortable and also smoothly purchased the car that he wanted. Well done, Mark ! As always, Enjoy!

Dear J.D.,I had an appointment on 10/31/2018 at 8:30 am for tires and windshield blades. I was there an hour and a half to be told they needed to be ordered. Why, was an appointment set to begin with if the parts where not at the shop.They knew prior to the appointment what I needed and should of had them there at the Repair Shop for my appointment . I offered on the phone when setting my appointment to make a deposit and that was refused.Then I return on 11/01/2018 and arrived about 9:15 and it took after 12: noon just to do these two things.I went to my van and looked at the Cooper Tires and they where fine. Im hoping now their 80,000 mile tires like I ordered. Then I turned on my windshield wipers and they were still making the rubbing noise like the old blades did.I went back inside and all the techs had gone to lunch. The front desk clerk said the tech said he changed them. I advised he didnt and advised that sound is the same rubbing sound when I changed them myself about 2 years ago. Thankfully a tech that was stuck in traffic arrived and changed clothes and came out to take a look. I was right the former tech did not put the new ones on that I paid for.I want to say thank you to the nice young man that was stuck in traffic for 6 hour and still made it into work!! He replaced my blades and I defiantly thanked him.So bottom line poor customer service by the original tech and I wasted almost a days work just to have these to things completed. No Im sorry or a discount for the inconvenience caused.J.D. need not set appointment for this kind of service! Set the appointment with items available the day of appointment. This was just unacceptable to me.Best Regards,Linda G

Kevin sold us a car had a great experience and would recomnd buying a car from him. Thanks Kevin

I worked with Donne a few days ago to see what I would be able to get that would work well with the budget that I wanted to stay around. He helped me with ease as well as with humor during the process and I was approved even though other places wouldn’t work with me! They closed at 8, but the Assistant Manager, Cory, came back to assist me in finishing up the process of finding me the perfect car to drive off the lot! I settled on a 2011 Hyundai Sonata Hybrid with a great biweekly payment that won’t break the bank and is the perfect bang for my buck! Great gas saver and drives like a dream. The warranty is a steal of a deal and you receive $10 oil changes! The staff is wonderful, especially Cory who graciously stayed until 11pm to finalize the deal as well as their Broker, Kevin who helped in assisting to find great insurance coverage for me. I definitely recommend JD Byrider.

Thank You Marc! I have a car I am very pleased with for the second time. The first car was always dependable and drove as well as it did When I first left the lot. When it was time for an upgrade Marc provided the most respectable top notch service and car that I love driving. They work with your situation and treat you like you really matter. It makes working hard and regular at your job pay off!

My daughter purchased a car from here, tried telling her no, but wouldn’t listen. They ended up putting the wrong vin # in. Thank god she hadn’t gotten pulled over. She ended up having to redo her loan not a happy camper

We bought our first car from here and thought wow this is a great car. But the one we have now is not so great within the first 2 weeks we had it back to the shop 6 times not very happy about our experience. It has now been almost a year and we are still having issues with it.

We had a great experience at the Florence location. They helped us get a car when our car was totaled. Thank you Don!