We were very happy with our experience at Bentley Chevrolet. Drove 5 hours get our new car and would do it again. Lance was great to work with, he answered all my questions promptly and had everything ready when we arrived. Danny in finance was also very knowledgeable and helpful.Overall we are very happy customers and would recommend Bentley to anyone.

The shuttle driver was great. Appreciate that service. Devon is always pleasant to work with. She tries to accommodate our hectic schedule. The clean up crew always does an outstanding job.

I was picking up the vehicle from out of town and needed modifications made beforehand (leveling kit, tires, tint). Jake and the entire team went above and beyond to accommodate my needs as soon as the Tahoe arrived on their lot. I prefer to deal only with Bentley.

Great experience with the purchase of my new truck at Bentley Chevrolet! Paul Sides was on top of everything, answered all our questions, and made sure the transaction went smoothly. Once again a ‘great’ experience!

I had Jake White as a salesman. He was very patient with me and very knowledgeable of his inventory. He is what I look for in a salesperson upfront and honest from the start. Would definitely send people to see Jake. -Stanley Z

My experience with Bentley Chevrolet was horrible. I will never own another Chevrolet. The service department is very crooked and takes advantage of women because they think they are not knowledgeable. I took my car in to have brakes checked because they were making an horrible noise. They changed brake pads. 3 months later my car started making the same noise. I brought it back to dealership and this time they said it was rotors. Rotors were turned and resurfaced 3 months prior to this, so why were rotors not replaced then if they were bad? Basically it boils down to they make more money when I have to keep coming back. I also had a problem with back up camera going out. They said they were ordering part and would call me when it came in. I never received that call. Good bye Chevrolet!I will never own another Chevrolet. Worst customer service ever!

Great excellent service always friendly smiles ready to serve the customer and I did have Long wait experience and Bentley stepped up and took control of my wait time and I very much appreciate what Bentley did thank you and I will continue to use Bentley as my auto service maintenance dealer

Fantastic service, friendly professional. Best dealership experience from the sales team to customer service. My car was returned to me serviced, tires rotated and washed!!! WOW

Everything went so smoothly, from the shuttle service they provide to the timely manner my car was prepared. Great service all around.

I had been looking for some time! I came in for a Oil Change on my 2015 Impala! and out of the three vehicles on the lot I found the car I have been looking for, Everything went very smooth the whole process was wonderful!! This is the 4th. Vehicle my family has purchased from Bentley Chevrolet in Florence, Alabama, they are wonderful

I was not expecting to replace a transmission on my Suburban so early in its life-- It is a 2016 and my husband drives a 2013 that we have never had problems with. I noticed it was shifting weird and called the dealership-- they got me in same day. They identified the problem quickly and gave me options. The dealership ordered a transmission and it took 17 days to come in. The thing that made the experience -- my consultant Devon kept me informed throughout the process. This greatly helped me to manage expectations and I am so glad to have my car back and be on the road--

Devon is a fantastic service advisor! She gets you in and out in a timely manner and always has a smile on her face!

Had some issues that were resolved .SUV was a demo, interior was less than desired. When buying online always ask for actual photos, not stock photos. Sabrina was great !

I had a great experience at Bentley. Very good customer service from all employees. Johnny Z, Evan Ferguson, Bryan Cook and Michael Stanfield helped with a seamless transaction and they were top notch! I would highly recommend Bentley Chevrolet to anyone searching for a new or used vehicle.

Chris Staggs and the team at Bentley went above and beyond to get my car fixed!! They made sure that I had a vehicle to drive while waiting on my car. They are wonderful and caring people! I hadnt owned my car but over one year when something went wrong with my engine! I thank the Lord I got a two year warranty when I purchased my vehicle. They have done the best job ever in making sure my car got fixed! I would recommend anyone thats looking for a new vehicle to go to Bentley Chevrolet to purchase a new or used vehicle. Thanks to everyone and especially Chris Staggs, Jeremy and Sabrina!!!!

Russell was very knowledgeable, he made sure everything I asked for was completed and the bonus was a car wash!

We have had (3) trucks serviced under recalls in the past couple months. Each experience has been perfectly smooth and efficient. We very much appreciate Bentley Chevrolet!

Jeremy and your service team provided a life changing experience! This was only my second service on my Blazer and it couldn’t have been anymore spectacular! I would trust Jeremy to raise my own children due to his expertise and care. The bar has been set to a HIGH new level!!! AMAZING... simply AMAZING!!!

Wife took the truck in to see why my truck is vibrating when accelerating.i thought it was alignment so made an online appointment for that but my wife asked diagnostic too see if thats the case.they did the alignment and i spent 60 dollars didnt fix the issue.

Fast, courteous service. Bentley made time for my vehicle when everyone else said 6 to 7 days out. Problem fixed, in one day, out the next. Thank you Bentley

Helpful and honest staff with great senses of humor. The deals go so far beyond the price (although their prices are great). When i bought my car there, the process was smooth, and the receptionist even offered to take my photo with my new car!

I am always treated well at the dealership. I have known Russel many years even when he worked at Damson Nissan he has always treated me and my family with the highest regard to help us and getting our issues resolved. He is a good person Bentley did good adding him to their service dept.

Best experience ever buying and trading in a truck. Lance was great. Fast and easy. Will buy from here agian.

I sold Bentley my truck on June 18th and they owed me a check after paying off my loan. It took 2 weeks for them to finally send the payoff to my bank. I had to wait even longer for them to receive the title before they would pay me what they owed me. But they listed my truck for sale the day after I sold it to them. So you cant pay me, but you can sell the truck? 🤔 I do not recommend selling your vehicle to them. The process is way more convoluted then it should be.

Had appointment at 9:45 and left vehicle until 5:00 pm and they had not done anything to fix problem. Don’t see any advantage to having an appointment!

Extremely nice, said they were very busy. Still got my car done in a reasonable time. Answered all my questions.

Great customer service from great people. James.Cooper is an amazing sales person

Great prices as well as a great staff’

Very satisfied only trust my dealership with my car TimeWise very quick

From speaking with the young lady who answered my call to me coming in a couple of hours later to meet Johnny, I was made to feel welcome from the very beginning. Johnny, my salesman, was extremely knowledgeable about the car I wanted & within minutes of our arrival, I was given a test ride, & minutes after the ride, we had a deal. Smooth transaction all the way around. Treated my wife & son with respect as well.

Everyone made the service trip a pleasant experience.

The sales person Marcus was great and the process with finance was smooth!! Just oneComplaint, when you say you would do something, then you do it. Dont be sneaky about like the new car sales manager tried to do, watch the upper people. I will leave this on a positive note, the service department is great, very quick

I loved the experience with your dealership. Never have I had such an easy auto purchase before, and there have been many. The purchase was easy, even the fact that I traded in 2 vehicles and a lot of it was done over email with pictures, it was still a very pleasant purchase and Sabrina was an absolutely awesome young lady to work with. She should go far with the way she handles customers.

Jake contacted me & was so easy to work with & seriously made my vehicle dream a reality!

I came in with a problem and they spent time double checking before they sent me back to get the part . I appreciate there extra time spent checking .

Salesman was super helpful

All was good, however I normally get a complimentary wash & didnt this visit.

Just went in for an oil change and tire rotation. Reasonable price and quick turnaround.

Was very fast..

Service always great . Devon Cox goes all out to make sure all is good.

The service team was able to fix my issue as a warranty problem. What a relief! The service staff is always pleasant and kind.

Started out well, as is typical of most dealerships. Friendly, courteous, willing to work with you to make the sale. Once the sale was agreed upon, it went down hill quickly. Details of the transaction, including required hold periods for out of state purchases, were not explained or disclosed. The car was delivered per the agreement, but the paperwork was not sent at the same time. That took an additional 3 days to receive because they simply kept forgetting (apparently) to do it. When the paperwork finally arrived, their was an error with the final price of the car; they had overcharged from our agreed upon sales price. Temporary tag/title was also not sent with the car, and took 1 week to receive; so the car sat at the house with it being unable to be driven. Overall poor experience. What happens after the deal is made is the true character of a dealership. This one failed to measure up to even an average standard.

My service job on my truck was done efficiently and quickly. I will strongly consider coming back when it’s time for another service job.

Had good service

Ive been driving for a very long time..Im 67 and I received the best customer service of my life from your service team! Devon was great, taking the time to answer my questions and providing me with the information from the service tech. I felt welcomed and that your team actually cared about taking care of my issues, and did so in a surprisingly timely, prompt manner. How refreshing! Bentley will see me again...for all my automotive needs.

No problems.

It’s was good!

I came in a couple of weeks ago and looked at a vehicle. Bobby was very helpful. He went above and beyond for me and my daughter and we were thankful for that. Even though we weren’t able to get that vehicle that day he put us in contact with another dealership that was able to get us what we needed. The fact that he wasn’t bitter about not being able to make that sale and fix us up with a salesman from a whole other company speaks volume. I’ve bought a couple vehicles from Bentley and I’ll definitely be back.

Excellent care about the customer. Follow all the guidelines of the CDC. We got a good deal on our trade in. And the people is really friendly and took the time to explain everything during the process

Great service everyone was very nice and helpful got me in and out with my new car fast

Fast courteous service.

Everyone was nice and helpful and friend paul sides did a good job i will send anyone to him

It was very good. No pressure.

Efficient and thorough! Thank you!

Was there not even an hour got my suv service everyone was friendly

Seller went above and beyond to meet our needs

I went in for my first oil change and I have to say the folks at Bentley were just as friendly and helpful as when I was buying my truck.Edit: Second oil change and everything was great again.

Love Justin he made me feel like family not a consumer. He cared about my needs and wants, then delivered on them.

Drove up, received a friendly welcome. Left my Blazer for service and got a call when it was ready. Exactly in the expected time frame I was given.

Great ppl. They were patient and took the time to help me find the right vehicle for me

Love doing business with Bentley, Great atmosphere, Professional staff, good prices.

Jeremy Goss was excellent at being courteous, informative, and accurate about my service repair. Great Job!

Easy fix but took about two weeks to fix. when I picked up my car and opened the drivers door it looked as tho someone wiped their a** in my car full of MUD and oil prints! I would not recommend this dealership for anything!

One of the best new car dealers in the South! Drive a little save ALOT. The sales staff are very professional and polite. If you want a non pressure sales atmoshere with the ability to get you behind the wheel of a new car in less then 1 hour then look no further. Highly recommended!

Great service, from the Sales department to the Service Department. Florence AL dealership is 1st Class!!

Quick, easy and convenient service all the way around.

Professional job by everyone

The service is efficient and quick. The staff is friendly and quick to assist. Thanks Bentley Chev!

The only reason I am giving a one star is because there is not a negative five. We had our 2017 Chevrolet Colorado in for warranty service due to a drive train issue. The truck made a total of five check ins at the service department. Our issue is still not resolved! They literally throw darts at a triage board to determine your problem. Then they do not fix said problem, just throw a band aid at it stalling until the warranty expires. The dealership blames GM saying thats all GM will let them do. If thats the case, no more GM products for me! I wont say they lied to me, just after further digging I found out I was not told the truth. Service at this dealership is extremely poor. Customer service is worse.

My wife and I were in car wreck that left us without car, they went out of there way to put us in another car.They helped us in ways we did not expect.We talked on the phone one day and went in the next the car was waiting on us,all i had to do was sign the papers and drive away.

My warranty was about to expire and I was out of town but my vehicle was at home I contacted Bentley of Florence Al and had my truck taken to them, Devin the service advisor handled all my issues very professionally by phone, and changed my oil and rotated my tires for a very fair price. Would recommend to all my friends

Easy scheduling,online, courteous staff, clean waiting room

I didnt think I was going to leave with a vehicle but they made me a happy blessed man and I thank them for giving me a chance

Excellent customer service from the point of inquiry, selectionof a vehicle, to the financial process, to the point of giving me adrive-out tag, the keys, and copies of all paperwork. The staffsaw to it that the process was very smooth. The bonus, I really,really love my 2019 Equinox.

Outstanding work and quick turn around

It was well worth the 2 hour drive to look at my new vehicle. The salesman name that I dealt with was Evan. I was able to ask questions without any cocky attitude. Great experience I will be having coworkers check Bentley Florence out.

Justin Jefferies did a great job for us!!! very sweet and helpful

Pleasant, quick, comfortable

Jeremy Goss done an amazing job at getting me in for an oil change and a tire rotation! He went above and beyond to get it done a timely manner! Call Jeremy for all your service needs!!!

Great place to buy a vehicle. From the moment I walked in to the time I left it felt like home. MR. Wayne Wilkinson has called to check up on me several times to make sure that I am still happy with my purchase. I recommend this place and I will be shopping with these guys next time I’m in need for a car.

This is a top notch dealer. The service department is the cleanest and most professional in the business. They set my appointment, greeted me with a smile and gave me follow up text and calls, and my vehicle was done in a timely manner. I highly recommend doing business with Bently.

They had my car for six days and I finally got an estimate of around 3000.00 dollars to fix a 4000.00 dollar car. They kept finding more wrong with the car, then fixed it and now they say my engine is noisy which it wasnt noisy before they got it. Almost every day I had to call them because they wouldnt call me. I will never buy a Chevy or go back to this dealership.Update: they have had my car for 7 days and now it is no longer drivable and they say I need to have it towed out. I drove my car in there and they have completely messed it up, and they want me pay them for their services.

I bought a 2015 Chevrolet Sonic LT in October and Ive absolutely loved the car. It literally has everything I ever wanted and more. Im absolutely happy that I made the purchase and Ill recommend Gordon Frost to anyone in the market for a new Chevy, especially the Sonic. Its not a big family car but its a great one. It definitely suits my needs. Thank you, Gordon for the best buying experience. I know I probably wasnt the best customer but Im really happy with it after this time thats passed.

Just got back from here in my brand new Silverado. I have always had a bad experience buying vehicles until I met Justin Jefferies. I didnt think I would be trading my Sentra in today until I met Justin. Justin showed me what I needed, that I never knew I needed. Now I have a brand new truck baby! ASK FOR JUSTIN JEFFERIES, this dude has forever changed my life! THANK YOU BENTLEY CHEVROLET!

Transactions and negotiations went very well. Everything was presented to me in writing and all of my questions were answered prior to the purchase.

Russell Castile is literally the BEST service consultant I have ever dealt with. After owning several Cadillacs and GMCs I have never had anyone be more professional, helpful, and informative. I will never take my vehicle anywhere else and that’s because of him.

Sold my truck there today after posting it on Kelly Blue book for asking price. Easiest deal Ive ever made. Great to work with.

Happy I shopped here again. Wayne Wilkinson helped me find the ride I really feel happy about. Stop in and check them out. If they dont have it, they will find it and get you rolling in an awesome new ride. Thanks again

Very professional, great customer service.

I have used Bently service since I purchased my first Cadillac in 2016. Because of the great service and personal experiences I decided to buy my first Chevrolet Silverado 2018 new eight or nine months ago. I’ve always been a Ford guy all my life. I purchased two new Ford trucks in my life but because of the personal service I have received I decided to buy my first truck and love driving it. I will purchase my next vehicle from them again Great price and great service and great people

First time buying a car by myself and Wayne Wilkinson made me feel very comfortable and assured I was getting a good deal. Super nice! Very professional and Im loving my new Malibu! I highly recommend using him for your next vehicle purchase! 🙂

Great body shop. Greg was very professional and polite. Did a great job on my vehicle looks brand new

Thank you, Gordon Frost for my wonderful experience at buying my new, Chevy Spark, I love the car. You made the time enjoyable as well as profitable to us both, for my trade and the incentive coupons that wereapplied I got a GREAT DEAL. thank you so much for sharing your expertknowledge with me. I will definitely send customers your way.

Love the Spark we bought! The salesman we had was super, but is no longer there. Since he left, no one returns calls about warranty and service.

Great first experience they were very helpful as to where everywhere else did not go by anything that met what we needed they done a fabulous job definitely recommend them looking for a new ride

I cannot say enough about the Service Dept. at Bentley Chevrolet. Devonis my Service person, I never have to worry about traveling, she makessure I am confident that the car is in top shape. When serviced andany problem is found, you are told immediately, time factor and cost soyou can make the decision for the repair. It just doesnt get any better than this.

Although they were loaded up last Friday, Devon was able to work me in to have my battery replaced. She was extremely courteous and understanding throughout the whole process. Actually, everyone in the service department went out of their way to be helpful.

Very professional mechanics that can answer any questions you have and they know what they are doing!! Not a back yard mechanic. All the employees have been very friendly, and helpful. Would highly recommend this dealership rather buying a vehicle or needing repairs done. THANK YOU!!

I have been having trouble for several months with my car. Russell Castile has helped me thru the entire process from day one. On days I was not so polite he was. Nothing but a professional. Finally after months of work we received the correct paperwork to get the car fixed. The day I walked in to get it fixed Russell immediately remember me and asked if he could help. He took 5 minutes came back and said if you can leave the car they will start on it in the morning. The work was a major job and was done in less than 5 days. The mechanic was very good that work on my car. If I ever need anything done to me car again it will go back to Bentley simply because of the way Russell treated my family!

Courteous and helpful